Getting Ahead

Some Lessons Can Only Be Learned in the School of Life

November 19, 2019 By Nagesh Belludi Leave a Comment

How Anil Ambani Learned the Ropes of Doing Business in India

In the Fall of 1982, Anil Ambani, scion of one of India’s wealthiest family, returned home to Mumbai, then Bombay, after attending the University of Pennsylvania’s Wharton School.

Anil had fast-tracked through his two-year MBA program in less than 15 months.

He met up with his father Dhirubhai Ambani and announced, “Look, Dad, I’ve become an MBA, and I’m going to take a break since I worked hard. I will see you in the New Year.”

Dhirubhai asked, “I am very happy and delighted that you accomplished this. Since I did not go to any formal school or college, I do not have any degree, why don’t you tell me, from your learning at Wharton, what does an MBA stand for?”

Smug and self-satisfied, Anil replied, “That’s simple. Master of Business Administration.”

Dhirubhai countered, “An MBA represents Manē Badhā Āvō che,” (Gujarati for “I am know all.”) He explained,

You are entering India, and you need to Indianize your MBA … at Wharton School, did they teach you about customs duties, excise duties, income tax, sales tax, Parliament?

Do you know about a zero-hour question, a call-attention motion, and the difference between a starred question and an unstarred question in the Indian Parliament?

If you don’t get to know all these things, let me assure you, all your formal education is not going to help you. You need your practical Indian MBA. And I am going to create that learning environment for you so that you can get the exposure.

A formal education doesn’t necessarily teach you everything about how to navigate the real world

Dhirubhai Ambani, the prototypical crony capitalist that he was, was highlighting the importance of learning the ways and means of doing business in pre-liberalization India.

One must note that Ambani’s extraordinary rags-to-riches story was a blend of cunning, street smartness, audacious risk-taking, and an unparalleled knack for bending the rules through powerful politicians and bureaucrats. As controversial as he was, Ambani must be understood in the socio-political context of India’s post-Independence industrial milieu. He artfully exploited the opportunities those times offered.

Idea for Impact: Formal education cannot complete the kind of real-world operative skills that you need

If you’re truly serious in your desire to get ahead in business, you will need a broader grasp of your chosen discipline than you can get from formal education.

Look, listen, learn. Every industry, company, organization, and team has its own culture. Spend time observing the winners: what does success look like? Who holds power, and how are they persuaded? What are the traits of people who get ahead? Emphasize developing skills in line with the winners.
Develop a network of people who can potentially lend a hand or bail you out of a jam. Invest in the people who will listen to your ideas and support your ambitions. Get to know peers at all levels to build a support base. Any person may have the knowledge and the allegiances that they can put to work for you if they’re so inclined.
Discover how to make the most of the circumstances you’re dealt with. Don’t manipulate others for your own devices in a Machiavellian sense—although, occasionally, you may need to use duplicity for respectable purposes, i.e. where certain ends can justify certain means.

Remember, the political payoff for fostering and nurturing relationships, and for developing a vast reservoir of skills and experiences, may take months, years, or even decades.

How to Hire People Who Are Smarter Than You Are

June 27, 2019 By Nagesh Belludi Leave a Comment

Apple’s Steve Jobs frequently pointed to the risk of a “bozo explosion,” which is what happens within a company that makes the mistake of hiring B-grade managers early on. As the company expands, these bozos—Jobs’s label for well-meaning, but less-competent managers—tend to emerge through the ranks and run important divisions of the company.

When bozos hire other people, they prefer to hire bozos. As entrepreneur (and bonafide Steve Jobs’s coattail-rider) Guy Kawasaki explains, “B players hire C players so they can feel superior to them, and C players hire D players.” Lo and behold, entire divisions are soon swarming with hordes of bozos.

How to Prevent a Bozo Explosion

The heuristic “hire people smarter than you” is obvious enough, but, every so often, smart people can be a terrible fit within your team.

In this Startup School 2013 interview with venture capitalist Paul Graham, Facebook’s Mark Zuckerberg offers a better heuristic to hiring and keeping smart people who aren’t jerks and can get things done:

What’s the right heuristic for determining if someone is really good? Over time, what I figured out was that the only actual way to let someone analyze whether someone was really good was if they would work for that person. I don’t think that needs to recurse too many levels down in the organization but I basically think that’s a really good heuristic. I believe that. If you look at my management team today if we were in an alternate universe and I hadn’t started the company it would be an honor to work for any of these people. I think if you build a company that has those kind of values, rather than just saying ‘oh I want to hire the best person I can find’ or whatever, if you hold yourself to that standard then I think you’ll build a pretty strong company.

Idea for Impact: Mediocre managers often feel threatened by employees who seem more intelligent than they are, and could potentially pinch their jobs. In contrast, a wise manager knows that she reveals well on her own ability to discover and nurture talent.

As with advertising tycoon David Ogilvy’s Russian nesting dolls metaphor for building “a company of giants,” insist that managers hire folks who are better than themselves. For example, a product manager should hire a designer who is better at design than the manager is, not worse.
Insist that each interviewer ask themselves of job candidates, “Would I want to work for this person?”
Remember, the best don’t come cheap.

Shrewd Leaders Sometimes Take Liberties with the Truth to Reach Righteous Goals

April 12, 2018 By Nagesh Belludi 1 Comment

Duplicity must be decried when used to justify the attainment and exercise of power. However, sometimes, even principled leaders must put on an act to realize noble ends—infuse optimism to surmount hopelessness, win followers’ devotion to audacious new ideas, for example.

In the Zen parable that follows, a warrior motivates his followers in the face of desperate odds. He persuades his outnumbered army by flipping an unfair coin and proclaiming that they are fated to win the battle.

A great Japanese warrior named Nobunaga decided to attack the enemy although he had only one-tenth the number of men the opposition commanded. He knew that he would win, but his soldiers were in doubt.

On the way he stopped at a Shinto shrine and told his men: “After I visit the shrine I will toss a coin. If heads comes, we will win; if tails, we will lose. Destiny holds us in her hand.”

Nobunaga entered the shrine and offered a silent prayer. He came forth and tossed a coin. Heads appeared. His soldiers were so eager to fight that they won their battle easily.

“No one can change the hand of destiny,” his attendant told him after the battle.

“Indeed not,” said Nobunaga, showing a coin which had been doubled, with heads facing either way.

Idea for Impact: Moral Leadership Relates to the Integrity of Leaders and Their Intentions

A wise leader must be open to bringing deception into play to smooth the way to sound decisions and noble results.

As long as leaders use these methods to respectable purposes, and until people wise up to their methods, certain ends can justify certain means.

Postscript: The quoted Zen parable is sourced from the celebrated compilation Zen Flesh, Zen Bones: A Collection of Zen and Pre-Zen Writings, Shambhala Edition (1961) by Paul Reps. This book traces its roots to the thirteenth-century Japanese anthology of Buddhist parables Shasekishū (Sand and Pebbles) compiled by the Kamakura-era monk Mujū.

Power Corrupts, and Power Attracts the Corruptible

January 12, 2018 By Nagesh Belludi Leave a Comment

Picture of Statue of Demon Mahishasura atop Chamundi Hills in Mysore, India The recent sexual misconduct allegations of influential men abusing their towering positions for contemptuous behaviors provide yet another reminder that power corrupts. As the British politician and historian Lord John Dalberg-Acton famously wrote in an 1887 letter to the Anglican Bishop Mandell Creighton,

Power tends to corrupt and absolute power corrupts absolutely. Great men are almost always bad men, even when they exercise influence and not authority: still more when you superadd the tendency or the certainty of corruption by authority. There is no worse heresy than that the office sanctifies the holder of it. That is the point at which … the end learns to justify the means.

The recent scandals lay bare the three distinctive characteristics of the intoxication of power: the inflation of the self, the devaluation of the helpless, and a dreadful shortfall in self-awareness of actions and consequences.

In the case of studio executive Harvey Weinstein, the worse outrage is that, many prominent people, despite their awareness of Weinstein’s uninhibited abuse, stayed silent—and possibly benefited. Some Hollywood celebrities are said to have overlooked his transgressions. Meryl Streep, one of Hollywood’s most successful actors, who once referred to Weinstein as ‘God,’ had to contend the blame that everyone in Hollywood knew of Weinstein’s conduct. His staff sheltered him or paid off victims, many of whom chose to remain silent for fear of derailing their budding careers. Going public would have hurt them more than it would have damaged Weinstein, until those accusations reach a critical mass and suddenly everyone flipped against him.

The Intoxication of Power

The British philosopher Bertrand Russell first wrote about the “intoxication of power” in A History of Western Philosophy (1945,) and best described what develops in the minds of many people who, in all walks of life, exercise a measure of power and dominance.

The Greeks, with their dread of hubris and their belief in a Necessity or Fate superior even to Zeus, carefully avoided what would have seemed to them insolence towards the universe. The Middle Ages carried submission much further: humility towards God was a Christian’s first duty. Initiative was cramped by this attitude, and great originality was scarcely possible. The Renaissance restored human pride, but carried it to the point where it led to anarchy and disaster. … Man, formerly too humble, begins to think of himself as almost a God.

…

In all of this I feel a great danger, the danger of what might be called cosmic impiety. The concept of ‘truth’ as something dependent upon facts largely outside human control has been one of the ways in which philosophy hitherto has inculcated the necessary element of humility. When this check upon pride is removed, a further step is taken on the road towards a certain kind of madness—the intoxication of power which invaded philosophy with Fichte. I am persuaded that this intoxication is the greatest danger of our time, and that any philosophy which, however unintentionally, contributes to it is increasing the danger of vast social disaster.

Idea for Impact: People with even the smallest amount of authority can and will find ways to abuse it

People can become corrupt with power, fame, wealth, and influence, and, as I’ve written previously, they regularly get away with it. The solution, I believe, is to subject our elites (and the sycophantic supporters who are disposed to collude in self-interest) to as many restrictions, supervisions, and checks and balances as possible, and scrutinize them closely so as to spot hubristic traits and symptoms of the abuse of power.

Five Signs of Excessive Confidence

June 20, 2017 By Nagesh Belludi Leave a Comment

Confidence is generally a respectable and necessary workplace trait.

However, there is a darker side to confidence.

People who display overconfidence, hubris, and narcissism engage in self-destructive behaviors at work because their self-aggrandizement blinds them from their personal judgment and their managerial and leadership performance.

If you believe you may be displaying any of the following signs of excessive confidence, you need some coaching and feedback. Ask a trusted friend, colleague, or mentor for some honest feedback. Work to change your attitude—promptly.

You tend to believe that your ideas are the only ones worth acting on. When others contribute ideas and suggestions, you tend to turn them off while promoting only the ideas that you come up with. You tend to get angry with others for their unwise and impractical suggestions. You are resistant to learning from others or from previous experiences.
You tend to act on solutions without input from others. You believe that it is up to only you to supply new ideas and solve problems. You are convinced that you are the only one who knows as much as necessary to do the right thing. When others summon up ideas and suggest watch-outs, you tend to brush them off with “I know that” statements.
You tend to express an opinion on everything—even when the topic of interest is outside your area of expertise. You act as if you’ve accepted the reality that you have to work with less-qualified people who just can’t get the right things the right way (i.e. your way.) If only your opinions were considered and if you had your way, your team and company would do “so much better.”
You tend to defend your mistakes and your failures. You don’t recognize your limitations and the mistakes of your ways. You can’t take help. You are closed off to others’ feedback and suggestions for change.
You tend to externalize blame. You’re often a victim of everyone else’s failures or a victim of external circumstances. You gripe that others just don’t understand you or they aren’t qualified enough to see the wisdom of your ways.

If you can’t recognize and accept the problems related to how your behavior comes across to other people, you may be derailing your managerial and leadership potential.

Idea for Impact: Greatness lies in balancing self-assurance with self-effacement. I recommend leadership coach extraordinaire Marshall Goldsmith’s outstanding What Got You Here Won’t Get You There. Addressing already-successful people, Goldsmith describes how personality traits that bring you initial career success could hold you back from going further!

The Cost of Leadership Incivility

January 31, 2017 By Nagesh Belludi Leave a Comment

Steve Jobs’ Misguided Advice for Being a Good CEO: “Throw Tantrums!”

When Indra Nooyi became CEO of PepsiCo in 2006, she met with Steve Jobs, the famously driven but short-tempered and ruthless leader of Apple. One advice Jobs had for Nooyi on being a good leader: “throw tantrums.”

During this 2016 interview at the Stanford Business School (YouTube video), Nooyi acknowledged Job’s advice as “a valuable lesson.” She elaborated that Jobs advised, “don’t be too nice … when you really don’t get what you want and you really believe that’s the right thing for the company, it’s OK to throw a temper tantrum. Throw things around. People will talk about it, and they’ll know it’s important for you.”

During another 2016 interview, at the New York Times’ DealBook Conference (YouTube video), Nooyi recalled Jobs advise again. “If you really feel strongly about something—if you don’t like something people are doing—throw a temper tantrum. Throw things around, because people have got to know that you feel strongly about it.” Though Nooyi hasn’t gone as far as to throw things around, she disclosed, “I’m beginning to use certain words a little bit more freely and I am screaming a bit more, pounding the table … which is really not the way I was … it is effective. It shows the passion that I have for what I’m doing.”

No Need to Ape the Style of the Icon-of-The-Moment

Leadership Throw Tantrums People will go to extraordinary lengths for causes they believe in. Nonetheless, this advice of throwing tantrums and using “certain words a little bit more freely” to express passion is abhorrently misguided, even if it worked for Steve Jobs and Indra Nooyi!

The ultimate impact of a leader hinges on his/her enthusiasm to make the organization’s endeavors personal, to engage others openly, and to draw attention to successes as they emerge. For that reason, Nooyi’s anecdote is demonstrative of Jobs’ passion for building great products.

My primary protestation relates to the reality that leaders model the behavior they want in their organizations. Admissibly, there may be a time and a place to throw temper tantrums at Apple, PepsiCo, or at your organization. However, unchecked and unhindered outbursts of passion, and cursing and incivility are certainly counterproductive.

Steve Jobs could throw temper tantrums because he could! As I have written in previous articles, brilliant men and women can get away with fanatical pride, temper, abuse, and other disruptive behaviors because their spectacular success can and does cover many of their sins, even in the eyes of those at the receiving end of their crudeness.

Aggressive—and successful—managers and leaders can pressurize, scream, intimidate, and even terrorize their employees. They vindicate that their offensive behavior works because they “deliver the numbers.” Others rationalize their behavior by exclaiming, “Yeah, he’s tough on his people, but judge his abrasiveness in the context of everything he’s achieved.”

The Leader Sets the Tone for Workplace Culture

Workplace incivility can take many subtle forms and it is often provoked by thoughtlessness more willingly than by actual malice. A leader’s behavior tells employees what counts—and what’s rewarded and what’s punished. Leaders are role models. Therefore, others pay attention to everything they say and every move they make.

The tone at the top is the foundation upon which the culture of an organization is built. A leader is the face of an organization and the figurehead to whom employees ultimately look for vision, guidance, and leadership. When leaders throw temper tantrums, swear, or engage in appalling behavior, the message they convey within their organizations is that such behavior is acceptable.

The human brain is wired to learn by imitation. For instance, a child is wired to mimic the behaviors of higher status individuals like parents and teachers. Similarly, adults emulate the behaviors of those they deem of higher status—employees look at their boss to determine how to behave in the organization and what it takes to be promoted. In competitive work environments of the modern day, when employees see that those who have climbed the corporate ladder tolerate or embrace uncivil behavior, they’re likely to follow suit.

Postscript: Don’t blatantly imitate a hero. Those of you who worship Steve Jobs had better perceive his operative style as an anomaly rather than as a model of leadership worth imitating. Simply lifting his methods from anecdotes such as Indra Nooyi’s and the Walter Isaacson biography and imposing them on your employees will not necessarily yield Jobs-like results. As I’ve written previously, the career advice that works for the superstars is not necessarily what will work for most ordinary folks. So, don’t be misled by their “it worked for me” advice.

Competition Can Push You to Achieve Greater Results

January 6, 2017 By Nagesh Belludi Leave a Comment

“A Great Rival is Like a Mirror”

The competition between American tennis stars Pete Sampras and Andre Agassi became the dominant rivalry in tennis during the ’90s. With their remarkably different styles and temperaments, the two produced a great number of remarkable games. Between 1989 and 2002, Sampras won 20 of their 34 head-to-head matches, of which Sampras won four of the five Grand Slam finals they played. Sampras also held the world No. 1 spot for a record 286 weeks whereas Agassi held it for 101 weeks.

Asked how his rivalries helped and hurt him in the October 2015 issue of Harvard Business Review, Agassi (who is married to tennis legend Steffi Graf) recollected:

A great rival is like a mirror. You have to look at yourself, acknowledge where you fall short, make adjustments, and nurture the areas where you overachieve. There were times my rivals brought out the best in me; there were times they brought out the worst. They probably helped me win things I never would have otherwise; they also cost me titles. I don’t know how you quantify what it would have been like without a rival like Pete Sampras. I would have won more. But I think I would have been worse without him.

Idea for Impact: The risk of being outdone by a closely matched rival can push you further

A certain amount of competition can be helpful when it motivates you and doesn’t result in stress or hurt your personal relationships.

Push yourself past the familiarity and safety of your comfort zone by pursuing some healthy competition. Leaving your comfort zone helps you grow, transform, and feel stronger from the experience.

Don’t Blatantly Imitate a Hero: Be Yourself

September 13, 2016 By Nagesh Belludi Leave a Comment

Heroes are very useful—they embody a higher plateau of truth, knowledge, and accomplishment that you can aspire to.

While admiring and drawing inspiration from heroes can be productive, blatantly imitating them is simply foolish.

The black turtleneck syndrome

Consider Lei Jun, the Steve Jobs-mimicking chief of Chinese consumer electronics company Xiaomi. Jun has not only made Xiaomi the world’s fourth-largest smartphone maker by copying Apple’s products but also cultivated a blatant Jobsian likeness—right down to wearing dark shirts and jeans in the vein of Steve Jobs and mimicking his presentation style.

Lei Jun is not alone in taking this admiration of Steve Jobs beyond inspiration to blatant imitation. After reading Walter Isaacson’s bestselling biography of Steve Jobs, many people started to actually think and act like Steve Jobs. Some have even embraced catchphrases like “one more thing,” the expression Jobs used in his presentations prior to introducing new Apple products.

You aren’t Steve Jobs, your company isn’t Apple, so why try to be Steve Jobs?

Undoubtedly, Steve Jobs was a determined and ambitious leader who created renowned products that transformed many industries. He intuitively understood what makes a compelling product, in both concept and design. He was a visionary and brilliant innovator who integrated insights from diverse disciplines and paid great attention to the design-details of Apple’s products and services. He was intensely focused, committed, confident enough to take risky leaps, and charismatic enough to enlist legions of employees and customers in the inexorable pursuit of his aspirations.

Those are all fine traits in the right context, but simply lifting them from Steve Jobs’s biography and imposing them on your employees will not necessarily yield Jobs-like results. You could sink your business if you blindly use Jobs’s or any other celebrity manager’s leadership style and behaviors in the wrong context, product, strategy, or market.

Imitation will not conjure success

Long before Steve Jobs was Jack Welch, whom Fortune magazine dubbed “Manager of the Century” in 1999. Between 1981 and 2001, as General Electric’s CEO, Welch became a cult figure among American managers and leaders. By means of intellect, energy, and straight talk, Welch transformed the sleepy giant of General Electric (GE) into an international business powerhouse.

Jack Welch was widely regarded as the transformative manager’s archetype. Managers read his leadership playbook religiously and tried to imitate everything he did at GE—from his 20-70-10 “rank and yank” process to adopting six-sigma methods. These imitators often failed to realize that a number of factors contributed to the success of Welch’s techniques, not the least of which was the strong organizational culture and leadership philosophy he had established at GE. Managers simply will not successfully imitate Welch’s techniques without first establishing the organizational context that allowed for his initiatives’ success.

Idea for Impact: You can learn a lot from your heroes, but don’t emulate it all

Most intellectual, cognitive, and people skills are situational. That is to say that there is a time for Jack Welch’s techniques, another time for Steve Jobs’s techniques, and still other times for others’ techniques. The real skill lies in accumulating many ideas in your “brain attic” and then diagnosing your situations to apply the appropriate technique at the appropriate time.

You can learn a lot from your heroes, but don’t pattern your lives after them. See if some of the things they did will work for you. Develop your own style by focusing on what matters to you in your context. Don’t become second-rate versions of people you admire; instead be first-rate version of yourself.

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Getting Ahead

How Anil Ambani Learned the Ropes of Doing Business in India

A formal education doesn’t necessarily teach you everything about how to navigate the real world

Idea for Impact: Formal education cannot complete the kind of real-world operative skills that you need

Wondering what to read next?

How to Prevent a Bozo Explosion

Wondering what to read next?

Idea for Impact: Moral Leadership Relates to the Integrity of Leaders and Their Intentions

Wondering what to read next?

The Intoxication of Power

Idea for Impact: People with even the smallest amount of authority can and will find ways to abuse it

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Steve Jobs’ Misguided Advice for Being a Good CEO: “Throw Tantrums!”

No Need to Ape the Style of the Icon-of-The-Moment

The Leader Sets the Tone for Workplace Culture

Wondering what to read next?

“A Great Rival is Like a Mirror”

Idea for Impact: The risk of being outdone by a closely matched rival can push you further

Wondering what to read next?

The black turtleneck syndrome

You aren’t Steve Jobs, your company isn’t Apple, so why try to be Steve Jobs?

Imitation will not conjure success

Idea for Impact: You can learn a lot from your heroes, but don’t emulate it all

Wondering what to read next?