• Skip to content
  • Skip to primary sidebar

Right Attitudes

Ideas for Impact

Decision-Making

Doing Is Everything

January 3, 2017 By Nagesh Belludi Leave a Comment

Many people know what they should do: lose weight, start exercising, stop smoking, get serious about managing careers, find a romantic partner, start saving money, and so on. Yet they can’t seem to make themselves do.

You know what to do, but you don’t do it!

It is told that long ago in China, a reclusive monk climbed up a tree in a forest. He settled comfortably and sat there in deep meditation, undisturbed by the outside world.

That became his everyday routine.

People from hamlets in the vicinity adopted him. They approached him with offerings and discussed their affairs. And he imparted his wisdom.

His fame soon spread everywhere. Visitors from far-flung towns trekked to the forest for his counsel.

Folks started calling him Birdsnest for the reason that he perched high up his tree.

On one occasion, the local king learned of Birdsnest and set forth to see him. After an arduous journey, the king located Birdsnest’s tree.

The king hollered at the monk trying to seek his attention. “O wise one, I have an important question to ask of you.”

The king waited for Birdsnest. No response came.

The king tried repeatedly to evoke Birdsnest, but didn’t succeed.

The king grew impatient waiting for Birdsnest.

Eventually, the king became irritated and shouted out, “I can wait no longer! Here is my question. Say, what is it that all the wise ones taught? What is at the heart of all the teachings of the great masters? What is the most profound thing the Buddha ever said?”

The king lingered around Birdsnest’s tree for a long time.

Finally, Birdsnest summoned the king. Holding a meditative poise, Birdsnest declared, “At all times, do good things. Don’t do bad things. This is all the Buddha said. This is what the wise men instructed.”

The king became infuriated.

Birdsnest continued to meditate with a gentle half smile behind his eyes. He was obviously toning down the power of the Buddha’s wisdoms.

The king screamed, “I can’t believe this impertinence! Is that all you’ve got for me? Do good things and don’t do bad things. I knew that when I was three years old, you blithering fool!”

The afternoon sun filtered in through the trees as Birdsnest looked down from his perch. His compassion and matter-of-factness radiated out from your heart. He sympathetically acknowledged, “Indeed, the three-year-old knows it. Yet the eighty year-old finds it very difficult to do!”

The Knowledge-Action Gap

'The Now Habit' by Neil Fiore (ISBN 1585425524) One of the most insidious obstacles to your success in life is the chasm between knowing and doing—between thinking about something and acting on it, between ideating and implementing.

Your ideas may be impressively simple, but accomplishing them with discipline and steadiness can be very, very difficult indeed. This is the knowing-doing gap.

Ruminate about what stops you from accomplishing the things you need to do, want to do, and know how to do, but can’t get to do. Usually, your alleged obstacles—your boss, parents, spouse, children, colleagues, situations—are but excuses. When you sincerely unearth the reasons for your putting things off, you’ll realize that, by and large, it’s you who are sabotaging yourself.

Yes, occasionally, you may face a few genuine external obstacles. Nevertheless, in the grand scheme of things, you usually have the power to overcome them or work around them.

Procrastination is a Breakdown of Self-Discipline

As I have stated in my previous articles, procrastination is weakness of will. Chronic procrastination is a recurrent breakdown of self-discipline.

The overpowering emotion associated with chronic procrastination is guilt. These feelings of guilt are not just specific to the task you’re dodging, even though, at the time of procrastination, your mind may be full of qualms and repentance under the direct influence of your putting off the dreadful task. More accurately, the guilt you feel about your chronic procrastination is the outcome of not living up to your full potential and not authentically engaging in the many possibilities life presents you.

'When Things Fall Apart' by Pema Chodron (ISBN 1611803438) It takes courage to face your anxieties, to forge ahead despite your feelings, and to act. Self-improvement begins with self-reflection. And self-reflection derives from self-compassion. The renowned Buddhist nun Pema Chödrön wrote about self-compassion in her wonderfully reassuring classic When Things Fall Apart: Heart Advice for Difficult Times, “The most fundamental aggression to ourselves, the most fundamental harm we can do to ourselves, is to remain ignorant by not having the courage and the respect to look at ourselves honestly and gently.”

Don’t hunt for motivation. As I’ve asserted in previous articles, motivation is glorified as a personal trait. While it is beneficial to be motivated, folks who actually manage to get things done are those who find a way to work at whatever they are interested in even when they do not really feel like doing it.

Idea for Impact: Make 2017 the Year of Getting Things Done

Transform your thoughts into action.

Put your ideas into practice.

Don’t let excuses, apologies, indolence, or a lack of motivation get in the way.

Knowing is nothing.

Doing is everything.

Wondering what to read next?

  1. Get Good At Things By Being Bad First
  2. Intentions, Not Resolutions
  3. Did School Turn You Into a Procrastinator?
  4. Hofstadter’s Law: Why Everything Takes Longer Than Anticipated
  5. Let a Dice Decide: Random Choices Might Be Smarter Than You Think

Filed Under: Sharpening Your Skills Tagged With: Decision-Making, Discipline, Emotions, Goals, Motivation, Parables, Procrastination, Thought Process

How to Boost Your Willpower // Book Summary of Baumeister & Tierney’s ‘Willpower’

December 6, 2016 By Nagesh Belludi Leave a Comment

'Willpower: Rediscovering the Greatest Human Strength' by Roy F. Baumeister and John Tierney (ISBN 0143122231) In previous articles, I have discussed a key differentiating trait I’ve observed in successful people: they get things done not by pursuing motivation but through discipline, self-control, determination, and willpower. They actively seek a way to work at whatever must be done even when they do not really feel like doing it.

In Willpower: Rediscovering the Greatest Human Strength (2011,) New York Times science writer John Tierney and Florida State University psychologist Roy Baumeister discuss the virtues of self-control, and the concepts of ego depletion and decision fatigue. This informative tome is grounded in thirty years of academic research into willfulness and self-discipline.

Willpower starts with the assertion that intelligence and willpower are your two best predictors of achieving success in life. You may not be able to meaningfully increase your intelligence, but you can surely enhance your capacity for self-control. Parenthetically, when people were inquired about their failings in life, a lack of self-control was consistently at the top of the list.

The book’s central theorem is the much-debated “strength model of self-control.” This “muscle metaphor” states that willpower is like a muscle that tires out—or runs out of energy—as you use it, but can be fortified through practice.

How to Boost Your Willpower

Here are some prominent insights and tips from Willpower:

  • You have a limited amount of willpower, which, in the short term, depletes as you use it and must be replenished. Each instance of applying willpower (e.g. repressing your thoughts and actions, working intensely, stressing at work, making decisions, and dealing with difficult people) drains the same psychological reservoir of self-control. Expending willpower in one sphere of life leaves you less able to exercise self-control in another.
  • Just as muscles can get overworked and become tired and feeble until they can recuperate, the exercise of self-control causes fatigue.
  • Willpower is fuelled by blood glucose. Therefore, acts of self-control drain the glucose. When glucose is low, self-control failures are more likely. Restoring glucose to a sufficient level usually improves self-control. Willpower can be restored by boosting blood sugar. Foods like white bread, potatoes, white rice, and sugared snacks cause boom-and-bust cycles of willpower since these foods are quickly converted into glucose. Vegetables, nuts, raw fruits, and cheese are converted more slowly, and therefore provide ‘fuel’ more progressively.
  • Being in a tidy room seems to increase self-control and being in a messy room seems to curb self-control.
  • Your daily supply of willpower is limited. If you exhaust most of your willpower during the day at work, you will have less self-control, tolerance, and imperturbability when you come home to family. Many marriages go bad when stress at work is at its worst: people use up all their willpower on the job; their home lives suffer because they gave much to their work.
  • When your willpower is low, you’ll find it more arduous to make tougher decisions. Moreover, during decision-making, you’ll be more reluctant to eliminate some of the options you could choose from.
  • In the long term, practicing willpower strengthens it, just as a muscle develops stamina and power when consistently exercised. Even small, inconsequential acts of self-control—avoiding slouching, for example—can strengthen your capacity for self-discipline in the long term.
  • When you resist one temptation but cannot resist another, your egos have been fatigued by the exercise of willpower. Conversely, you can resist temptations across the board when your ego has been strengthened by exercise.
  • Stress instigates many negative emotions because stress depletes willpower, which consequently diminishes your ability to control and overcome those negative emotions.
  • The best use of willpower is in setting priorities and getting things done. Given you have a limited amount of willpower on a given day, you’re best served by budgeting your willpower and spending it where and when you need it the most.
  • Clear, attainable goals combined with rewards strengthen willpower. Monitoring goals and committing yourself publicly to your goals can help you counteract weakness of will.
  • Live as much of your life as possible on an autopilot. Eliminate distractions, temptations, and unnecessary choices. Simplify. Develop routines and cultivate habits that you can eventually do robotically.
  • Organize your life to decrease the need for willpower. Conserve willpower for demanding circumstances.

Recommendation: Read Willpower. This New York Times best seller is filled with guidance about how best to deploy willpower to overcome temptation and how to build up your willpower ‘strength’ with small—but regular and methodical—exercises. Even if somewhat academic for a self-help book, this worthwhile volume is filled with resourceful research, practical advice, and enthralling stories of people who’ve achieved personal transformation owing to the strength of their will.

Wondering what to read next?

  1. Thinking Straight in the Age of Overload // Book Summary of Daniel Levitin’s ‘The Organized Mind’
  2. Elevate Timing from Art to Science // Book Summary of Daniel Pink’s ‘When: The Scientific Secrets of Perfect Timing’
  3. To Rejuvenate Your Brain, Give it a Break
  4. Dear Hoarder, Learn to Let Go
  5. What Your Messy Desk Says About You

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Books, Decision-Making, Discipline, Mindfulness, Relationships, Simple Living, Stress, Thought Process

Make Decisions Using Bill Hewlett’s “Hat-Wearing Process”

September 6, 2016 By Nagesh Belludi Leave a Comment

“Reasons pro and con are not present at the same time”

My previous article about Ben Franklin’s T-Chart method in making difficult decisions quoted him mentioning this as a key challenge of fact-collecting and decision-making:

When difficult cases occur, they are difficult chiefly because while we have them under consideration all the reasons pro and con are not present to the mind at the same time; but sometimes one set present themselves, and at other times another, the first being out of sight. Hence the various purposes or inclinations that alternately prevail, and the uncertainty that perplexes us.

Bill Hewlett’s “Hat-Wearing Process”

Bill Hewlett, co-founder of Hewlett-Packard (HP,) developed an effective “hat-wearing process” in his decision-making. When confronted with a challenge, Hewlett used a three-pronged approach to take the time to reflect, collect input from others, and develop a sound judgment about the matter at hand.

  1. Whenever an HP employee approached Hewlett with an innovative idea, he put on his “enthusiasm” hat. He listened, expressed enthusiasm, appreciated the creative process, and asked wide-ranging but not-too-pointed questions about the idea.
  2. A few days later, Hewlett wore his “inquisition” hat and met the inventor. Hewlett asked many pointed questions and meticulously examined the facts and the virtues. He critically examined the idea, but adjourned without a final decision.
  3. A few days later, Hewlett wore his “decision” hat and met with the inventor. Hewlett discussed his opinions and conveyed his decision with logic and sensitivity.

In a discussion about the corporate culture of enthusiasm and creativity that the founders engendered at Hewlett-Packard, cofounder David Packard recalls in The HP Way (see my review / summary) that even if the decision went against the inventor, Bill Hewlett’s “Hat-Wearing Process” provided the inventor with a sense of satisfaction that Hewlett had carefully considered the ideas.

Idea for Impact: Make Considered Decisions

Use the “hat-wearing process” to listen to and mull over facts about a decision to be made, collect input from others, develop perspective that comes only with time, and make sound, thoughtful decisions.

Compliment with Edward de Bono’s ‘Six Thinking Hats’ thought process to stimulate creativity.

Wondering what to read next?

  1. Make a Difficult Decision Like Benjamin Franklin
  2. Question the Now, Imagine the Next
  3. Disproven Hypotheses Are Useful Too
  4. Don’t Ruminate Endlessly
  5. How to Solve a Problem By Standing It on Its Head

Filed Under: Great Personalities, Leading Teams, Mental Models, Sharpening Your Skills Tagged With: Creativity, Decision-Making, Discipline, Thinking Tools, Thought Process

How to Solve a Problem By Standing It on Its Head

July 19, 2016 By Nagesh Belludi 1 Comment

Fixed Mental Set or Fixation

Psychologists use the terms ‘fixation’ and ‘fixed mental set’ to describe a person’s inability to see his/her problem from a fresh perspective. Fixation impedes problem-solvers from approaching problems from a different angle and from finding novel solutions.

Fixation is a persistent impasse in problem-solving in which predispositions towards a previously-reliable process, unwarranted postulations, unjustifiable assumptions, conventional thinking in identifiable contexts (called Einstellung Effect,) or recent experiences block awareness of possible solutions that may exist within other contexts. A period of rest, entertainment, or exposure to an alternative environment frequently can dissipate fixation.

Problem Reversal in Problem-Solving

If you’re stuck on a problem and can’t solve it because you’re fixated on a reliable process, try reversing the problem to reframe your thinking and consider alternate perspectives.

As the following three case studies illustrate, reversing a problem simply involves taking a problem and turning it on its head.

  • A top-level executive at a large American corporation loved his job, his company, his employees, and his salary. However, he despised his boss. The executive and his boss were both long tenured; neither was likely to move out of their jobs anytime soon. The executive decided to find a new job at a different company. A headhunter assured the executive that a new job could be easily arranged. While speaking to his wife in the evening, the executive realized that he could easily reverse the problem. So he returned to the headhunter the next day and provided the boss’s name. Within days, the headhunter found an appealing new job for the unwary boss, who accepted. The executive then got his boss’s job and was even more content with his career.
  • A herd of sheep was moving slowly along a narrow country lane that was surrounded by high banks. An ambulance in a great hurry came up behind the herd and requested the shepherd to move his sheep to the side so that the ambulance could drive through. The shepherd declined because getting the ambulance past the sheep would be slow and he wasn’t sure of keeping all his sheep out of the way of the ambulance on a narrow lane. Instead, he reversed the problem: he got the sheep past the ambulance. He asked the ambulance to halt and then gently turned the herd round and guided it back past the stationary ambulance.
  • An ethical used-car salesman loathed his job because he felt compelled to sell cars with problematic features to unsuspecting buyers. He was eager for a career change, but the only thing he knew was cars. Therefore, he reversed his problem: he started a new business of locating, inspecting, and recommending used cars to prospective buyers. For a reasonable fee, he helped car buyers by scrutinizing used cars, listing current and prospective problems, and offering an estimate for repairs. His business boomed and he was much happier than he was as a used-car salesman.

Idea for Impact: Solve Problems by Reversing Them

When you’re stuck and can’t see how to solve the problem at hand, try reversing it or “standing the problem on its head.” Reversal as a problem-solving technique can free you from old ways of looking at problems.

Wondering what to read next?

  1. Howard Gardner’s Five Minds for the Future // Books in Brief
  2. Question the Now, Imagine the Next
  3. Protect the Downside with Pre-mortems
  4. Avoid Defining the Problem Based on a Proposed Solution
  5. This is Yoga for the Brain: Multidisciplinary Learning

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Creativity, Critical Thinking, Decision-Making, Mental Models, Problem Solving, Thinking Tools, Thought Process, Wisdom

When Getting a Great Deal Might Not Be Worth Your Time

November 20, 2015 By Nagesh Belludi 1 Comment

Most consumers love a deal. However, some of us spend untold time searching for the best possible bargains.

If you’re one of these obsessive bargain-hunters, unless you derive some hedonistic pleasure in snatching deals, you may not have considered the possibility that you’re putting too low a value on your time.

Perhaps you could benefit from some perspective: the time you spend hunting for deals and trying to save that last penny may not be worth it. While you can quantify how much money you save by shopping around, you may not realize the opportunity costs of deal-hunting: it often comes at the cost of your time.

You may have a vague sense of the fact that “time is money,” but this might not be telling enough. You can find the approximate value of an hour of your time by dividing your annual income by 2,000 (or, more easily, by disregarding the last three digits of your annual income and dividing the result by 2.)

Obsessive Bargain-Hunters, Coupon Craziness Set a cost threshold based on the value of your time, say $15 per hour, for deal-hunting. If you’re not saving at least this amount, deal-hunting might just waste your time and money. So, refrain from scouring the internet for a better deal on a weeklong vacation or bidding on eBay if you’re not saving $15 per hour. Likewise, don’t drive across town to Costco just to save a dime per gallon on 20 gallons of gas.

I’ve written previously that life is all about values and the priorities you assign to those values. Therefore, decide which choices in your life really matter and focus your time and energy there. Let numerous other opportunities pass you by.

Another part of leading a wise and meaningful life is not always seeking the best but instead making good-enough choices about the things that matter and not concerning yourself too much about the things that don’t.

Idea for Impact: Don’t spend more time on a task unless it really warrants this in terms of “time-is-money.” As the American Philosopher Henry David Thoreau said, “The price of anything is the amount of life you exchange for it.”

Wondering what to read next?

  1. Don’t Ruminate Endlessly
  2. Everything in Life Has an Opportunity Cost
  3. The Simple Life, The Good Life // Book Summary of Greg McKeown’s ‘Essentialism’
  4. Zeigarnik Effect: How Incomplete Tasks Trigger Stress
  5. Let Go of Sunk Costs

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Decision-Making, Materialism, Perfectionism, Personal Finance, Thought Process, Time Management

How to Make Tough Choices // Book Summary of Suzy Welch’s 10-10-10 Rule

November 13, 2015 By Nagesh Belludi 1 Comment

'10-10-10: A Life-Transforming Idea' by Suzy Welch (ISBN 1416591826) In “10-10-10”, Suzy Welch offers a simple, straightforward thought process for decision-making.

The fundamental premise of Welch’s “10-10-10 Rule” is that our decisions define us. Each of our choices has consequences, both now and in the future.

Welch advocates making decisions thoughtfully by considering the potential positive and negative consequences in the immediate present, the near term, and the distant future: or in 10 minutes, 10 months, and 10 years.

… there is nothing literal about each ten in 10-10-10. The first 10 basically stands for “right now” as in, one minute, one hour, or one week. The second 10 represents that point in the foreseeable future when the initial reaction to your decision has passed but its consequences continue to play out in ways you can reasonably predict. And the third 10 stands for a time in a future that is so far off that its particulars are entirely vague. So, really, 10-10-10 could just as well be referring to nine days, fifteen months, and twenty years, or two hours, six months, and eight years. The name of the process is just a totem meant to directionally suggest time frames along the lines of: in the heat of the moment, somewhat later, and when all is said and done.

Welch reiterates that decision-making should involve a clear understanding of all the attributes and the long-term implications of your dilemma, crisis, problem, or question.

10-10-10 does have a way of galvanizing people into forward-thinking action and out of a fixation on the present. … The third 10 in 10-10-10 has a powerful way of mitigating that tendency. It helps us decide whether (or not) it’s worth it to endure short-term flame-outs in the service of our larger, more deeply held goals in life.

The bulk of the book offers trite, protracted, and tiresome examples of people using 10-10-10 to make decisions related to friendships, dating, marriage, children, work, and career and life planning.

Welch explains that the perspective that accompanies considering our decisions’ immediate and long-term consequences can be very helpful.

  • “By having us methodically sort through our options in various time frames, the process … forces us to dissect and analyze what we’re deciding and why, and it pushes us to empathize with who we might become.”
  • “The process invariably led me to faster, cleaner, and sounder decisions.”
  • “The process also gave me a way to explain myself to all the relevant “constituents”—my kids or parents or boss with clarity and confidence.”

Recommendation: Skim. If you must, read the first two chapters for a long-form description of what I’ve summarized. You’ll find little of value in the rest of the chapters. Alternatively, read The Oprah Magazine article in which Welch first introduced her 10-10-10 idea.

Postscript: In 2002, Suzy Welch was launched into spotlight after getting fired as an editor of the Harvard Business Review following a scandalous affair with former General Electric CEO Jack Welch, who was still married to his second wife. Subsequently, Jack’s enraged wife revealed embarrassing details of his post-retirement compensation from General Electric, claimed a significant share of his wealth, and divorced him. Suzy and Jack got married in 2004 and have since authored two best-selling books, “Winning” and “The Real-Life MBA”.

Wondering what to read next?

  1. The Best Leaders Make the Complex Simple
  2. How to Boost Your Willpower // Book Summary of Baumeister & Tierney’s ‘Willpower’
  3. Situational Blindness, Fatal Consequences: Lessons from American Airlines 5342
  4. Our 10 Most Popular Articles of 2024
  5. Let a Dice Decide: Random Choices Might Be Smarter Than You Think

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Books, Decision-Making, Jack Welch, Thought Process

Make a Difficult Decision Like Benjamin Franklin

October 30, 2015 By Nagesh Belludi Leave a Comment

Benjamin Franklin, American inventor, journalist, printer, diplomat, author, and founding father Benjamin Franklin (1706–1790) was renowned for his lifelong quest for self-improvement, as he thoroughly documented in his “Autobiography” (1791.)

In my previous article on Benjamin Franklin’s “Plan for Conduct,” I noted that Franklin had a methodical mindset.

As a young adult, Franklin developed a method for making complex decisions. At age 66, in a letter to his close friend Joseph Priestley (a London chemist who, in 1774, isolated the element oxygen,) Franklin described this method.

In this letter written on September 19, 1772, Franklin mentions one of the key challenges of fact-collecting and decision-making:

In the affair of so much importance to you, wherein you ask my advice, I cannot for want of sufficient premises, advise you what to determine, but if you please I will tell you how. When these difficult cases occur, they are difficult chiefly because while we have them under consideration all the reasons pro and con are not present to the mind at the same time; but sometimes one set present themselves, and at other times another, the first being out of sight. Hence the various purposes or inclinations that alternately prevail, and the uncertainty that perplexes us.

Make a Difficult Decision Like Benjamin Franklin - T-charts

Then, Franklin describes how to weigh the “pro et contra” (Latin for “for and against”) in any situation:

To get over this, my way is, to divide, half a sheet of paper by a line into two columns, writing over the one pro, and over the other con. Then during three or four day’s consideration I put down under the different heads short hints of the different motives that at different times occur to me for or against the measure. When I have thus got them all together in one view, I endeavor to estimate their respective weights; and where I find two, one on each side, that seem equal, I strike them both out: if I find a reason pro equal to some two reasons con, I strike out the three. If l judge some two reasons con equal to some three reasons pro, I strike out the five; and thus proceeding I find at length where the balance lies; and if after a day or two of farther consideration nothing new that is of importance occurs on either side, I come to a determination accordingly. And though the weight of reasons cannot be taken with the precision of algebraic quantities, yet when each is thus considered separately and comparatively, and the whole lies before me, I think I can judge better, and am less likely to make a rash step; and in fact I have found great advantage from this kind of equation, in what may be called moral or prudential algebra.

'The Benjamin Franklin Reader' by Walter Isaacson (ISBN 743273982) Ben Franklin’s humble tool for decision-making is now known as the T-Chart. It is widely used to examine two opposing facets of a topic, object, situation, circumstance, or event under consideration. T-Charts are particularly helpful for analyzing advantages and disadvantages, as well as strengths and weaknesses.

Recommended Reading: For a great collection of the writings of Benjamin Franklin, including his “Autobiography”, see Walter Isaacson’s “A Benjamin Franklin Reader”.

Wondering what to read next?

  1. Make Decisions Using Bill Hewlett’s “Hat-Wearing Process”
  2. Question the Now, Imagine the Next
  3. Disproven Hypotheses Are Useful Too
  4. Don’t Ruminate Endlessly
  5. The Solution to a Problem Often Depends on How You State It

Filed Under: Great Personalities, Mental Models, Sharpening Your Skills Tagged With: Creativity, Decision-Making, Discipline, Thinking Tools, Thought Process

The Truth Can Be Bitterer than a Sweet Illusion

October 6, 2015 By Nagesh Belludi Leave a Comment

Bitter Pill - The truth can be bitterer than a sweet illusion

In 1998, as CEO of 1-800-Flowers.com, Jim McCann could not bring himself to let one of his senior executives go. McCann and the rest of his leadership team understood that this senior executive was neither right for the job nor performing well.

For McCann, the biggest hindrance was that he was friends with this executive and had spent time with his family. McCann agonized over being heartless to a friend and couldn’t bring himself to dismiss the executive.

Unexpectedly, McCann met General Electric’s CEO Jack Welch at a dinner party and discussed this dilemma. Welch advised, “When was the last time anyone said, ‘I wish I had waited six months longer to fire that guy?’ Always err on the side of speed.”

Urged by Welch’s counsel, McCann deftly dealt with the situation. Initially, McCann felt that being tough was unjustifiable and was pained by the loss of a friendship. He was hurt but relieved because firing the executive was the right decision for everyone.

On a happier note, the former executive soon got a new job that better suited his background. Their friendship stood the test of time and they eventually made up.

Firing is awful—indeed, it’s the most difficult thing managers have to do, especially for those who encourage camaraderie and treasure loyalty. As in McCann’s case, if you think an employee isn’t up to par and you may fire him/her within the next year, it’s always better for management, the employee in question, and other employees to take the right actions promptly.

Idea for Impact: Don’t Be Conflict-Avoidant

Confront the Bitter Truth The truth is that the truth hurts sometimes. Even if the truth can be bitterer than a sweet illusion, delaying action will only make things harder.

Making the right decision and taking the action may involve unpleasant confrontations. Though conflict can be emotionally distressing, being decisive and doing what’s best eventually works out well for everyone.

Instead of being hyperconscious of other’s possible judgments and avoiding conflict, do difficult things as soon as practically possible.

When dealing with difficulties involving others, there is nothing more insidious than unresolved conflict and inaction. Read “Five Dysfunctions of a Team” (by Patrick Lencioni) to understand how to engage in conflict in a way that nurtures (rather than harms) relationships. Also, read “Crucial Conversations” (by Kerry Patterson, et al.) on how to conduct effective discussions by stating the facts, speculating possible remedies, and then skillfully leading the other person to a course of action. Stick with facts to reduce defensiveness. Have the other person develop and commit to a course of action on his/her own.

Wondering what to read next?

  1. To Know Is to Contradict: The Power of Nuanced Thinking
  2. Transformational Leadership Lessons from Lee Kuan Yew, Singapore’s Founding Father
  3. How to Handle Conflict: Disagree and Commit [Lessons from Amazon & ‘The Bezos Way’]
  4. Lessons from Peter Drucker: Quit What You Suck At
  5. It’s Probably Not as Bad as You Think

Filed Under: Business Stories, Leading Teams, Mental Models Tagged With: Attitudes, Conflict, Decision-Making, Discipline, Leadership Lessons, Philosophy, Procrastination, Wisdom

Lessons from the Princeton Seminary Experiment: People in a Rush are Less Likely to Help Others (and Themselves)

June 16, 2015 By Nagesh Belludi 3 Comments

Vincent van Gogh's The Good Samaritan (after Delacroix)

In the parable of the Good Samaritan (Luke 10:29–37 in the New Testament,) a Samaritan helps a traveler assaulted by robbers and left half dead by the side of the road. Prior to the Samaritan, a priest and a Levite pass the injured traveler and fail to notice him. Conceivably, the priest and Levite’s contempt was because they didn’t sincerely follow those same virtues they espoused as religious functionaries. Possibly, they were in a hurry or were occupied with busy, important—even religious—thoughts. Perhaps the Samaritan was in less of a hurry since he wasn’t as socially important as the priest or Levite and was therefore not expected to be somewhere.

The Princeton Seminary Experiment

Inspired by the parable of the Good Samaritan, Princeton social psychologists John Darley and Dan Batson conducted a remarkable experiment in the 1970s on time pressure and helpful behavior. They studied how students of the Princeton Theological Seminary conducted themselves when asked to deliver a sermon on the parable of the Good Samaritan.

The students were to give the sermon in a studio a building across campus and would be evaluated by their supervisors. The researchers were curious about whether time pressure would affect the seminary students’ helpful nature. After all, the students were being trained to become ordained priests; they are presumably inclined to help others.

As each student finalized his preparation in a classroom, the researchers inflicted an element of time constraint upon them by giving them one of three instructions:

  1. “You’re late. They were expecting you a few minutes ago…You’d better hurry. It shouldn’t take but just a minute.” This was the high-hurry condition.
  2. “The (studio) assistant is ready for you, so please go right over.” This was the intermediate-hurry condition.
  3. “It’ll be a few minutes before they’re ready for you, but you might as well head on over. If you have to wait over there, it shouldn’t be long.” This was the low-hurry condition.

As each student walked by himself from the preparation classroom to the studio, he encountered a ‘victim’ in a deserted alleyway just like the wounded traveler in the parable of the Good Samaritan. This victim (actually an associate of the experimenters) appeared destitute, was slouched and coughing and clearly in need of assistance. The seminarians were thus offered a chance to apply what they were about to preach.

“Conflict, rather than callousness, can explain their failure to stop.”

Researchers were interested in determining if their imposed time pressure affected the seminarians’ response to a distressed stranger. Remarkably, only 10% of the students in the high-hurry situation stopped to help the victim. 45% of the students in the intermediate-hurry and 63% of the students in the low-hurry situations helped the victim.

The researchers concluded, “A person not in a hurry may stop and offer help to a person in distress. A person in a hurry is likely to keep going. Ironically, he is likely to keep going even if he is hurrying to speak on the parable of the Good Samaritan, thus inadvertently confirming the point of the parable… Thinking about the Good Samaritan did not increase helping behavior, but being in a hurry decreased it.”

In light of their training and calling, the seminarians’ failure of bystander intervention is probably not due to indifference, self-centeredness, or contempt. (Compare with the plot of the series finale of American sitcom Seinfeld, where Jerry and friends are prosecuted for failure of duty to rescue.) The dominant cause is time pressure. Most of the students who believed they had enough time to stop did so. In contrast, the vast majority of those who thought they were late did not stop to help. In other words, the perception of time pressure or “having limited time” resulted in behaviors incongruent to their education and career: the devotion to help others. Time pressure triggered these well-intentioned students to behave in ways that, upon reflection, they would find disgraceful. The weight of a time constraint caused the students to put their immediate concern of being on time before the wellbeing of someone in need.

We’re in such hurry that we don’t stop to help ourselves

“I’m Late, I’m Late for a very important date,
No time to say hello. Goodbye.
I’m late, I’m late, I’m late, and when I wave,
I lose the time I save.”
—White Rabbit in the Disney musical “Alice in Wonderland” (1951)

The Princeton Seminary Experiment offers an even more personal lesson. As the researchers in this experiment expound, when we speed up and feel rushed, we experience a phenomenon known as “narrowing of the cognitive map.” That is, we miss details, we are not present enough in the moment to notice what is really important and we do not make the most beneficial choices for ourselves.

As we make our way through life, not only do we not stop to help others—we also do not stop to help ourselves. We neglect our own needs. We fail to nurture ourselves. We surrender, we settle, we lose hope. We compromise ourselves and become what we often settle for.

Our noisy world and busy lives constantly make us hurry as somebody always depends on us being somewhere. We constantly rush from place to place as if our lives depended upon it. We rush while doing just about everything. We are at the mercy of commitments often imposed by others.

Life moves quickly. And we’ll have missed it.

We fail to nurture ourselves We’re too busy, we’re too hurried and we’re too rushed. When people place demands on our time, our first resort is to cut out that which is most valuable. We are so busy meeting deadlines that we cannot make time for our loved ones. We abandon physical exercise to get to meetings on time. We avoid medical checkups critical to our well-being. We engage in behaviors that can put ourselves at risk for negative consequences in the future.

As our world continues to accelerate and our pace of life picks up speed, the clock’s finger turns inescapably. Life moves on by quickly, and soon enough we’ll have missed it entirely.

Idea for Impact: Be ever-conscious of the fact that time is the currency of your life

The German theologian and anti-Nazi descendent Dietrich Bonhoeffer (1906–1945) wrote in his “Letters and Papers from Prison”, “As time is the most valuable thing that we have, because it is the most irrevocable, the thought of any lost time troubles us whenever we look back. Time lost is time in which we have failed to live a full human life, gain experience, learn, create, enjoy, and suffer; it is time that has not been filled up, but left empty.”

Make the best use of your time. Interrupt your busy life to help yourself by living more fully in the present. Nurture yourself. Your needs belong to the top.

Wondering what to read next?

  1. What Airline Disasters Teach About Cognitive Impairment and Decision-Making Under Stress
  2. Summary of Richard Carlson’s ‘Don’t Sweat The Small Stuff’
  3. How Stress Impairs Your Problem-Solving Capabilities: Case Study of TransAsia Flight 235
  4. Learn to Manage Your Negative Emotions and Yourself
  5. The More You Can Manage Your Emotions, the More Effective You’ll Be

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Anxiety, Attitudes, Decision-Making, Emotions, Mindfulness, Stress, Thinking Tools, Thought Process, Worry

Seven Ways to Motivate Yourself

April 7, 2015 By Nagesh Belludi Leave a Comment

Most people often know what they should do, but can’t seem to make themselves follow through. Here are seven quick and easy ways that might help you get motivated.

  1. Be decisive. Avoid analysis paralysis. The best way to get unstuck is to start somewhere. Don’t wait for the right answer and the golden path to present themselves. Focus on action, which will get you started and build momentum. You can adjust your course of action later. See my previous article: “When in Doubt, Do.”
  2. Avoid the desire to prove yourself. The need to prove yourself to others can be off-putting because you may foresee them disapproving of your work. Let go of the need to prove yourself to everyone else, and free yourself to accomplish what matters most to you. Overcome the fear of failure. Consider low-risk actions.
  3. Develop a Plan B. The most successful people are those who acknowledge when their current plans aren’t working and switch to Plan B.
  4. Accelerate. If things seem under control, you are probably not approaching your goal quickly enough.
  5. If you have made mistakes, don’t be shackled by regret. Things will eventually work out. If you are chained up by a worrisome activity and can’t seem to make progress, switch to another productive activity. Try my ’10-minute Dash’ technique to beat procrastination.
  6. Play favorite scenes in your mind. Envisioning triumph, moments with a loved one or images of playing with a pet have an incredible ability to inspire you.
  7. Try something new and befriend the unfamiliar. Break away from your comfort zone. You will only grow when you let go of discomfort, explore a different path, and try something new.

Wondering what to read next?

  1. How to Banish Your Inner Perfectionist
  2. An Effective Question to Help Feel the Success Now
  3. Why Doing a Terrible Job First Actually Works
  4. Get Good At Things By Being Bad First
  5. Separate the Job of Creating and Improving

Filed Under: Sharpening Your Skills Tagged With: Decision-Making, Discipline, Lifehacks, Motivation, Procrastination

« Previous Page
Next Page »

Primary Sidebar

Popular Now

Anxiety Assertiveness Attitudes Balance Biases Coaching Conflict Conversations Creativity Critical Thinking Decision-Making Discipline Emotions Entrepreneurs Etiquette Feedback Getting Along Getting Things Done Goals Great Manager Innovation Leadership Leadership Lessons Likeability Mental Models Mentoring Mindfulness Motivation Networking Parables Performance Management Persuasion Philosophy Problem Solving Procrastination Relationships Simple Living Social Skills Stress Suffering Thinking Tools Thought Process Time Management Winning on the Job Wisdom

About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

Get Updates

Signup for emails

Subscribe via RSS

Contact Nagesh Belludi

RECOMMENDED BOOK:
How Asia Works

How Asia Works: Joe Studwell

Joe Studwell on how Asia’s post-war economic miracles emerged via land reform, government-backed manufacturing, and financial repression.

Explore

  • Announcements
  • Belief and Spirituality
  • Business Stories
  • Career Development
  • Effective Communication
  • Great Personalities
  • Health and Well-being
  • Ideas and Insights
  • Inspirational Quotations
  • Leadership
  • Leadership Reading
  • Leading Teams
  • Living the Good Life
  • Managing Business Functions
  • Managing People
  • MBA in a Nutshell
  • Mental Models
  • News Analysis
  • Personal Finance
  • Podcasts
  • Project Management
  • Proverbs & Maxims
  • Sharpening Your Skills
  • The Great Innovators

Recently,

  • Hustle Culture is Losing Its Shine
  • This Ancient Japanese Concept Can Help You Embrace Imperfection
  • Inspirational Quotations #1129
  • Don’t Abruptly Walk Away from an Emotionally Charged Conflict
  • What It Means to Lead a Philosophical Life
  • The High Cost of Too Much Job Rotation: A Case Study in Ford’s Failure in Teamwork and Vision
  • Inspirational Quotations #1128

Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!