Right Attitudes

Ideas for Impact

Winning on the Job

Books in Brief: The Power of Introverts

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'Quiet Introverts' by Susan Cain (ISBN 0307352153) Susan Cain’s bestselling Quiet: The Power of Introverts in a World that Can’t Stop Talking (2012) investigates how our schools and offices have an intrinsic cultural bias towards extroverts—they’re more likely to be social and enjoy being in high-stimulus environments.

At a business meeting, for example, extroverts hog the conversation, while introverts are often quiet. Extroverts think by talking and arguing, whereas introverts think and process internally.

I worry that there are people who are put in positions of authority because they’re good talkers, but they don’t have good ideas. It’s so easy to confuse schmoozing ability with talent. Someone seems like a good presenter, easy to get along with, and those traits are rewarded. Well, why is that? They’re valuable traits, but we put too much of a premium on presenting and not enough on substance and critical thinking.

Idea for Impact: Don’t miss out on introverted excellence.

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Risk More, Risk Earlier

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It's Important to Take Risks Early in Your Career Some of the best careers are crafted by those who use their initial working years to gain diversified on-the-job business education.

The compounding returns of vetting opportunities wisely and taking sensible risks are particularly valuable today. Business is more complex than ever before and competition for top positions is intense.

Idea for Impact: Take on as much risk as you can early in your career. You may have less to lose than you think—and a great deal to gain. Your older self will not have the energy, time, autonomy, or temperament that you contentedly have now. Plus, you’ll have more time to make up for mistakes.

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3 Ways to … Shake Up Your Life

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How to Shake Up Your Life There’s much comfort in sameness and certainty. Overhauling your life—whether it’s your home, job, or your relationship—can seem an impossible task. But three attitudes can get you started:

  1. Try saying ‘yes’ instead of ‘no.’ Significant changes aren’t without pain, but no good comes from hesitation and inaction. Act decidedly on an opportunity before it ceases to be one. If taking a giant leap is terrifying, take a few low-risk steps and watch your confidence grow. Over time, you’ll become more resilient, adaptable, and bolder.
  2. Think things through. If you’re unhappy with your life, hammer out exactly what you hope to achieve by facing your fear and ripping things up. What worries you controls you. Don’t allow your feelings to dictate your behavior—be clear about why you’re doing this and why it matters to you.
  3. Do something different that scares you—every day. Broaden your horizons. Travel to someplace you haven’t been to before. Try a new food or learn new skills. Try different paths to personal fulfillment. A spirit of constant self-challenge keeps you humble and open to new ideas that very well may be better than the ones you currently hold dear.

Idea for Impact: Sometimes, all it takes is a slight nudge in the right direction.

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Make the Problem Yours

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Ownership & Stewardship: Think and Act Like an Owner From a profile of The Gillette Company’s then-CEO Jim Kilts in the 20-Dec-2002 issue of Fortune magazine:

At a meeting with all his division chiefs, Kilts asked for a show of hands: “How many of you think our costs are too high?” Everyone in the room immediately raised his hand. Then he asked, “How many of you think costs are too high in your department?” Not a single hand went up. According to Kilts, it’s a common response among managers of companies in trouble: Everyone knows there’s a problem, it’s just that nobody thinks it’s his problem. And that’s where Kilts comes in: He’ll make it his problem–and yours, if you plan on keeping your job.

Idea for Impact: Make the problem yours. Think and act like an owner.

One of the most underrated skills most employees lack is ownership/stewardship—taking responsibility for results, recognizing when things aren’t working, and getting problems solved.

Plus, teams mirror initiative-takers. When someone starts to take ownership, other people see that, and they’re likely to take ownership of their bits as well.

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It’s Not Just a Job … It’s a Career

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It's Not Just a Job ... It's a Career Your job belongs to your employer. It’s a specific purpose in the system. Jobs are the fundamental building blocks of the organization. If you don’t do the job, somebody else will.

Your career, on the other hand, belongs to you. It’s your life’s work—your path, your dream. Your career is something you build towards and work upon every day.

You’ll have many jobs throughout your career, even with one employer.

Idea for Impact: Don’t get lost in your job; it isn’t an end in itself. Every job is a means to an end; every job is an element of your career. Do each job well, but look beyond. Learn to expand and market your skills. Strategize how each could lead you to the next job on your career trajectory.

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Tips for Working for a Type-A Boss

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Type-A bosses tend to accomplish great things, at least short-term. But their high intensity and impatience could make them hard to work for.

Tips for Working for a Type-A Boss If you’re more of a laid-back employee, realize that most of the time, Type-A’s intensity isn’t about you. It’s the way she relates to the world around her. Type-A is what Type-A does.

Here’s how to deal with the overly amped-up style of the Type-A boss:

  • Speak up. Do your homework and anticipate needs/wants. Be proactive and take the initiative on everything. Bring solutions, not problems. If you disagree with something, communicate directly.
  • If nothing you do seems perfect enough for your boss, don’t assume the worst and put your guard up. Be more receptive to evaluation. If you’re constantly being challenged to add “one more thing,” seek specific feedback on how she’d like you to refine your work.
  • Set boundaries on what she can expect from you. Ask for clear performance goals. With Type-As, it’s always about them; you can’t hold yourself accountable for their personality. When it gets tough, try not to take it personally. Ask for what you need, but choose your battles wisely.

Idea for Impact: One of the best ways to handle a Type-A person is to try to be Type-A yourself. You don’t have to morph into an ego-driven jerk, but try to be more organized and keep on top of everything.

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  5. The Good of Working for a Micromanager

The Good of Working for a Micromanager

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The Good of Working for a Micromanager One of the defining qualities of a good manager is a willingness to dig into the details. Effective managers choose to engage differently with different kinds of details. In other words, they are selective micromanagers.

Micromanagement is simply the consequence of a desire to engage with selective details. Sure, some leaders struggle with prioritizing and building trust, even over unimportant details. But it never goes away. It’s part of the package. Some are great micromanagers and some are poor micromanagers.

Working for a micromanager has its challenges; but, often, it’s a blessing in disguise. Be aware of the details your manager cares about. Expect to be micromanaged—but, as part of the process, expect to learn a lot. Selective micromanagers tend to be better at developing talent. Their intimate knowledge of the business and their deep involvement can enable you to learn important information about the business.

Idea for Impact: Think of “micromanagement” as simply an excess of attention that you must manage. It’s a good sign that your boss is interested in your work—it means she cares enough.

But if you are being singled out for micromanagement, it’s time for you to look inward. The degree of micromanagement is inversely proposal to a manager’s trust in your competence. In the fullness of time, if micromanagement doesn’t, consider if your work is of lower quality or quantity without your boss’s watchful eye. Improve how you’re converting your manager’s feedback into learning.

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Follow Your Passion Is Terrible Career Advice

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'Follow Your Passion' Is Terrible Career Advice The cliché “follow your passion” is easily the worst career advice you could ever give or get.

My guidance: Don’t do something you love. Do something you’re good at, even if it may not be something you’re passionate about.

Contentment isn’t likely to come from figuring out what you love and doing it for your career. Career success really comes from doing what other people will love you—and ‘compensate’ you—for doing.

Idea for Impact: You don’t have to give up your dreams, but pursue them as a hobby. Don’t try to find a perfect job. Find a good, if not a passion-filled, career and find the gratification of pursuing your passions outside of work.

Besides, people don’t really know what reality is like until they’re doing it. Therefore, perhaps a better way to choose what you do be to follow your effort? Be flexible. Have a broad view of what you wish to achieve, and be prepared to compromise on how you make it happen. Enjoy the work that you do, and discover aspects of it you’d enjoy regardless of being paid or not. True career contentment comes from an appreciative boss, helpful coworkers, the opportunity to learn and grow, a reasonable commute, and a middle-class living.

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Fear of Feedback: Won’t Give, Don’t Ask

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Fear of Feedback: Bosses Won't Give, Employees Don't Ask Most bosses are uncomfortable about evaluating their subordinates. The prospect of delivering bad news makes them uneasy. They fear that employees will react to even the mildest criticism with anger, stalling, or tears. They don’t know what to say. As a result, they often do everything they can to avoid saying anything at all.

Most employees, for their sake, are fearful of uncovering what their bosses really think of them. They don’t want to know how they’re doing because they are afraid they aren’t doing very well. So they don’t ask. They wait to be told.

Idea for Impact: Giving and getting feedback may be difficult, but it won’t get any easier if you wait.

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Invite Employees to Contribute Their Wildest Ideas

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When Hewlett-Packard (HP) Norway appointed Anita Krohn Traaseth managing director in 2012, she implemented a “speed date the boss” program. She invited every employee from every organization level for an informal, five-minute conversation based on three themes. She encouraged people to bring their big ideas on innovating individually and collectively.

  • Who are you, and what do you do at HP?
  • Where do you think we should change, and what should we keep focusing on?
  • What do you want to contribute beyond fulfilling your job responsibilities? Or, do you have a talent or skill you don’t get to use now in your position?

Invite Employees to Contribute Their Wildest Ideas - Speed Date the Boss

Everyone’s an Innovator: Ramp up creativity with your frontline employees

Krohn Traaseth’s initiative defined the roadmap for her tenure. It pushed HP to become one of Norway’s top workplaces within three years. HP Norway improved every major organizational performance measure, such as staff turnover, customer satisfaction, top-line growth, and bottom-line performance.

Not only that, her discussions uncovered that there were 30 skilled musicians on her payroll. HP Norway formed a band, which played live to 1,800 company executives in Barcelona in 2013, gaining better visibility to her Norwegian outpost.

Following Krohn Traaseth’s success, other HP divisions and employers have now introduced the concept of ‘Speed Date the Boss’ initiatives in other countries.

Idea for Impact: Value the frontline people in your organization as talented assets, not cheap cogs.

Krohn Traaseth’s program was so successful because, as the top boss, she showed that she was willing to listen. She also openly modeled her willingness to listen to her management teams and foster their engagement.

  • When employees see the boss willing to receive honest feedback and no one’s head rolls, they’re more likely to speak up.
  • Soliciting ideas directly from employees individually, rather than holding brainstorms, takes the edge off group dynamics. Group settings aren’t where all employees feel free to share their best–and bold—ideas.
  • Rank-and-file employees can be a great source of innovation if only their leaders listen to them. Organizational innovation doesn’t have to trickle top-down or emanate from the R&D team. The best way to produce great ideas is to start by generating many ideas. Encourage everyone on your team to think, contribute, and participate.

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'Good Enough for the Bastards' by Anita Krohn Traaseth (ISBN B00MVXFK4K) PS: Anita Krohn Traaseth is now the CEO of Innovation Norway, a state-sponsored project focused on promoting innovation and economic development. She’s the author of Good Enough for the Bastards (2014,) a Norwegian version of Sheryl Sandberg‘s Lean In: Women, Work, and the Will to Lead (2013.)

Cf: See my guide on preparing an action plan at a new job by collecting the expectations of all the people with whom your new role interacts.

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