Time Management

How to Email Busy People

October 2, 2015 By Nagesh Belludi Leave a Comment

When you ask something of somebody, one of the cardinal rules of the “art of the ask” is to make it as convenient as possible for that person to respond to your request. This is especially true if you’re asking something of a busy person.

When you email busy people proposing a meeting, don’t give them a range of options with the intention of being considerate of their busyness.

Don’t be longwinded: “I’m available any time on Tuesday morning and Wednesday afternoon except from 3:00 PM to 4:00 PM when I have an appointment with my dentist. Let me know when works best for you.”
Don’t give them a whole bunch of options (“… any time this week”) or, worse yet, don’t ask them to leaf through their calendar and suggest a time (“I know you’re busy. Let me know when you want to meet.”)

Instead, keep your ask as brief and simple as possible. Make it easy for busy people to respond by offering few choices: “How about 9:00 AM on Tuesday?” If you know their Tuesdays or mornings tend to be busy, you may propose one alternative: “Are you available on Tuesday at 10:00 AM or on Wednesday at 3:00 PM?” If they’d like to meet with you, they’ll glance at their calendar and say “OK.” If neither of your proposed times works, they’ll suggest another time.

Idea for Impact: Avoid imposing more busy work on already busy people.

Wife asks “When is it going to be time? Our time? My time?” and Google CFO chooses to retire

March 11, 2015 By Nagesh Belludi Leave a Comment

To supplement yesterday’s article, “When Can Your Loved One Become an Important Client?” on making time for ourselves and our loved ones, here’s a memo published yesterday by Google CFO Patrick Pichette announcing his retirement after a 30-year career that he deemed left him with too little time to pursue anything else.

Google CEO Larry Page called the memo “a most unconventional leaving notice … Well worth reading—it will warm your heart.”

A trip to Africa in September 2014 was the genesis of Pichette’s choice to retire at age 52. One morning, Pichette and wife Tamar were watching the sunrise from the top of Mount Kilimanjaro and appreciating the expanse of the Serengeti Park beneath. Then,

And Tamar out of the blue said “Hey, why don’t we just keep on going”. Let’s explore Africa, and then turn east to make our way to India, it’s just next door, and we’re here already. Then, we keep going; the Himalayas, Everest, go to Bali, the Great Barrier Reef… Antarctica, let’s go see Antarctica!?” Little did she know, she was tempting fate.

… then she asked the killer question: So when is it going to be time? Our time? My time? The questions just hung there in the cold morning African air.

A few weeks later, I was happy back at work, but could not shake away THE question: When is it time for us to just keep going? And so began a reflection on my/our life.

… I am completing this summer 25-30 years of nearly non-stop work (depending on how you wish to cut the data). And being member of FWIO, the noble Fraternity of Worldwide Insecure Over-achievers, it has been a whirlwind of truly amazing experiences. But as I count it now, it has also been a frenetic pace for about 1500 weeks now. Always on – even when I was not supposed to be. Especially when I was not supposed to be. And am guilty as charged – I love my job (still do), my colleagues, my friends, the opportunities to lead and change the world.

Third, this summer, Tamar and I will be celebrating our 25th anniversary. When our kids are asked by their friends about the success of the longevity of our marriage, they simply joke that Tamar and I have spent so little time together that “it’s really too early to tell” if our marriage will in fact succeed.

If they could only know how many great memories we already have together. How many will you say? How long do you have? But one thing is for sure, I want more. And she deserves more. Lots more.

Allow me to spare you the rest of the truths. But the short answer is simply that I could not find a good argument to tell Tamar we should wait any longer for us to grab our backpacks and hit the road – celebrate our last 25 years together by turning the page and enjoy a perfectly fine mid life crisis full of bliss and beauty, and leave the door open to serendipity for our next leadership opportunities, once our long list of travels and adventures is exhausted.

… In the end, life is wonderful, but nonetheless a series of trade offs, especially between business/professional endeavours and family/community. And thankfully, I feel I’m at a point in my life where I no longer have to have to make such tough choices anymore. And for that I am truly grateful. Carpe Diem.

Pichette has sounded affable when I’ve heard him lead recent Google corporate earnings calls. CEO Larry Page hasn’t been talking at events since 2013 because of vocal cord troubles; Pichette has been the one to answer for Google’s large spending and disappointing earnings numbers. He has persistently defended Google’s moonshot projects and speculative investments in many new products and acquisitions that haven’t made money for stockholders.

Pichette’s memo is perhaps the finest “spend more time with family” message ever written in announcing a retirement (or resignation.) Although it’s “carpe diem” for the immediate future, he’s left the door open for more opportunities “once our long list of travels and adventures is exhausted.”

Idea for Impact: Get Your Priorities Right

Undeniably, Pichette’s decision to retire and my own ‘retirement’ for identical reasons (my decision came about on a trip to Alaska in March 2009) are outside the realm of possibility for 99% of people. Yet, this inspiring memo serves as a reminder to us to invest more time on our loved ones and on ourselves. We don’t need to constantly succumb to the demands of the world at the expense of the needs of our loved ones and our own deep-held aspirations.

When Can Your Loved One Become an Important Client? [Work-Life Balance]

March 10, 2015 By Nagesh Belludi Leave a Comment

A 1997 advertisement for AT&T Wireless speaks to one of the greatest challenges faced by working parents: balancing the responsibilities of their jobs with those of their families. This is especially difficult for parents of children under age 18.

The desire to balance work and family life is often stronger for women who tend to take on more of the responsibilities of housework and childcare.

The AT&T Wireless advertisement features a professional woman, three daughters, and an adolescent babysitter. The mother rushes to get herself ready to go to the office while her three daughters are preparing their own breakfasts. Here’s a condensed version of their conversation:

Eldest daughter: “Mom, why do you always have to go to work?”

Mom: “It’s called food, video, skates…”

Second daughter: “Can we go to the beach?”

Mom: “Not today honey, I’ve got a meeting with a very important client.”

Four-year old daughter (sadly): “Mom, when can I be a client?”

Mom (after a moment of contemplation): “You have five minutes to get ready for the beach or I’m going without you.”

At the beach, the mom’s cell phone rings. She answers it while her middle daughter shouts out, “Hey everybody, it’s time for the meeting!”

Idea for Impact: Make Your Loved Ones Your Most Important Clients

Striking that delicate work-life balance has puzzled people for ages. Personally, I’m not fond of the term ‘work-life balance’ because it offers a false dichotomy and implies that one’s personal and professional lives are separable. I prefer the term ‘work-life choices.’

It’s not so much about balance as it is about understanding what you value and setting the right priorities. Learning to balance the demands of conflicting priorities is not simply a thought exercise.

As I’ve detailed and exemplified in my three-part course on time management (time logging, time analysis, and time budgeting,) successfully organizing your life hinges on three key habits.

Decide your life’s values. Decide on what truly matters to you and why.
Rank those values according to their respective priority levels. The American philosopher Henry David Thoreau once wrote in “Journals” (1838-1859,) “the cost of a thing it will be remembered as the amount of life it requires to be exchanged for it.” Each decision you make involves tradeoffs: choosing to do one thing entails not choosing to do some other thing.
Allocate your time, money, and other limited resources on what matters most to you. As I wrote in The World’s Shortest Course on Time Management, discern the few things that you must do; then, focus on those and avoid the rest.

Postscript: Remarks on the AT&T Wireless Advertisement as A Great Example of Emotional Advertising

The Competitive Enterprise Institute’s Field Guide for Effective Communication remarks, “Ads like this one show how the cell phone becomes a solution to a problem for working mothers. It captures an element that the cell phone is not only an instrument of freedom, not only an instrument of wealth creation, but also an instrument that makes it a little easier to have fairness in a world with a lot of stress.”
Robert Goldman, Professor of Sociology at Lewis & Clark College, notes, “A 1997 AT&T ad opens with scenes calculated to evoke the everydayness of home life, bringing forth the feel and texture of real—unreconstructed and un-retouched by the camera— interactions from that messy area we know as family life. The video of the ad exemplifies Hyperreal Encoding designed to make a case about the realness of the story being told, perhaps even making the case that it bears some resemblance to “your” own life. A woman scrambles to get herself ready to go to the office while her three girls are taking care of their own breakfasts. The oldest is preparing eggs for breakfast, while the baby plays with food containers from the open refrigerator door, and the four-year old disinterestedly spoons her cereal around her bowl, onto the table, and perhaps the floor.”

Lord Chesterfield on Multitasking: Singular Focus on a Task is not only Practical but also a Mark of Intelligence

January 7, 2015 By Nagesh Belludi Leave a Comment

Our modern technological environment is largely to blame for our scattered attention. This age is saturated with information overload and electronic gadgets, accompanied by a societal expectation that people will respond immediately. As a result, the phenomenon of multitasking has grown dominant.

Philip Dormer Stanhope, 4th Earl of Chesterfield The meaning of multitasking has evolved over time. Three centuries ago, perhaps it meant dividing one’s immediate attention between various intellectual pursuits or recreational activities, such as socializing and dancing or eating and drinking. At that time, a father who cared deeply about his son’s education wrote to the boy persuading him to maintain singular focus on any task.

The British statesman Philip Dormer Stanhope, 4th Earl of Chesterfield (1694–1773,) was a renowned man of letters. From 1737 until his son’s death in 1768, the Earl of Chesterfield wrote instructive letters to his son on a wide range of subjects, including history, geography, literature, society, politics, and even conduct. Over 300 of Lord Chesterfield’s letters to his son, full of timeless wit and wisdom, were later published by the son’s widow as “Lord Chesterfield’s Letters” (free ebook at Project Gutenberg.)

Letters to His Son, by Philip Dormer Stanhope (4th Earl of Chesterfield)

On 25-Apr-1747 (the New Style date corresponding to the Old Style 14-Apr-1747,) the 4th Earl of Chesterfield delivered advice that remains especially applicable today: he encourages focus, engagement, being present, and staying in the moment.

I have always earnestly recommended to you, to do what you are about, be that what it will; and to do nothing else at the same time. Do not imagine that I mean by this, that you should attend to and plod at your book all day long; far from it; I mean that you should have your pleasures too; and that you should attend to them for the time; as much as to your studies; and, if you do not attend equally to both, you will neither have improvement nor satisfaction from either. A man is fit for neither business nor pleasure, who either cannot, or does not, command and direct his attention to the present object, and, in some degree, banish for that time all other objects from his thoughts. If at a ball, a supper, or a party of pleasure, a man were to be solving, in his own mind, a problem in Euclid, he would be a very bad companion, and make a very poor figure in that company; or if, in studying a problem in his closet, he were to think of a minuet, I am apt to believe that he would make a very poor mathematician. There is time enough for everything, in the course of the day, if you do but one thing at once; but there is not time enough in the year, if you will do two things at a time. The Pensionary de Witt, who was torn to pieces in the year 1672, did the whole business of the Republic, and yet had time left to go to assemblies in the evening, and sup in company. Being asked how he could possibly find time to go through so much business, and yet amuse himself in the evenings as he did, he answered, there was nothing so easy; for that it was only doing one thing at a time, and never putting off anything till to-morrow that could be done to-day. This steady and undissipated attention to one object is a sure mark of a superior genius; as hurry, bustle, and agitation are the never-failing symptoms of a weak and frivolous mind. When you read Horace, attend to the justness of his thoughts, the happiness of his diction, and the beauty of his poetry; and do not think of Puffendorf de Homine el Cive; and, when you are reading Puffendorf, do not think of Madame de St. Germain; nor of Puffendorf, when you are talking to Madame de St. Germain.

The World’s Shortest Course on Time Management

May 1, 2013 By Nagesh Belludi 1 Comment

There are countless things you can do.

There are numerous things you want to do.

There are several things others expect you to do.

There are many things you think you are supposed to do.

However, there are only a few things that you must do. Focus on those and avoid the rest.

In depth: Take my three-part course on time management—time logging, time analysis, and time budgeting. See also my 10-minute “Dash” technique to overcome procrastination.

Overwhelmed with Things To Do? Accelerate, Maintain, or Terminate.

April 16, 2013 By Nagesh Belludi Leave a Comment

If you are overwhelmed by extensive demands on your time or by the number of projects that seem permanently stuck on your to-do list, here’s a technique to organize your projects more effectively.

Make a table with three columns: “Accelerate Mode,” “Maintain Mode,” and “Terminate Mode” and classify your projects.

“Accelerate mode” projects have the potential for significant benefits and therefore will need additional investment in time, effort, and resources.
Projects that you can sustain at the present pace and projects where additional investments may not necessarily translate to larger payoffs go in the “maintain mode.”
Choose the “terminate mode” whenever in doubt, especially for projects that have been lingering in the “someday I will get to” and “maybe” categories. Also, terminate those projects that are on your list because you feel that you should do but need not.

One of the key characteristics of successful people is to recognize and invest their resources in projects that really matter and to do everything else adequately enough.

Is a task worth doing worth doing poorly? [Two-Minute Mentor #4]

December 4, 2012 By Nagesh Belludi Leave a Comment

You’ve likely encountered career books or motivational speakers who urge you to work hard and give ‘it’ everything you can. While throwing yourself into work on every project and shooting for perfection is admirable, there are several downsides. Before long, you may find yourself forfeiting time with family, friends, or on hobbies as you feel increasingly pressed for time.

In actuality, you don’t have to give 110% or even 100% to everything you do.

Successful people are very selective about when they push themselves to the max—they do so only when the stakes are big enough and when it’s entirely justified.

Not everything you produce has to be perfect. Many of the results that matter can be less imperfect than allowable, but relevant enough.

Imperfection is often a satisfactory outcome. A 110% effort might not move you any closer to your goals than an 80% or a 90% effort.

Your time, energy, and other resources are in short supply. Constantly weigh your efforts against the expected benefits. Consider output-to-input efficiency. Be aware of the point of diminishing returns and don’t contribute more effort than is necessary. Make prudent compromises between reasonable effort and perfection.

10 Smart Things You Can Do in 10 Minutes

July 8, 2010 By Nagesh Belludi 1 Comment

1. Clear the clutter

Disorder and clutter are the primary sources of the feeling of not being on “top of things.” Messy workspaces can quickly get out of hand and drag you down. Conquer clutter by processing each paper or object at your desk by asking, “Why is this here?” Consider throwing things away; ask, “What is the worst that could happen if I dispose of this?” Organize, simplify, and setup an environment that works for you.

2. Stretch at your desk or brisk walk

Interrupt your deskbound lifestyle by practicing a few exercises right at your desk, walking up a few flights by stairs, or brisk walking around your office block. Simple workouts can revive your energy, prevent afternoon slumps, help you think more clearly, and help control anxiety.

3. Get caught-up on your email and remain caught-up

Given the pervasiveness of email in our lives, regulating email, remaining responsive and productive about email are critical soft-skills for any knowledge worker. Empty your inbox everyday by using following productivity guru Merlin Mann’s ‘Process to Zero’ and ‘Inbox Zero’ techniques. Systematize your email habits by deleting, archiving, responding or delegating every email in your inbox.

4. Embark on a “10-Minute Dash” to conquer procrastination

Not finishing what you have started can be a source of stress and anxiety. Pick a task that you have been putting off, turn on your favorite music, sip your favorite beverage, and work on that task for just ten minutes without any interruption. You will probably find that the seemingly difficult task gets easier once you start working on it. This “10-minute dash” technique can build momentum, get you into the “flow,” and motivate you to work and complete the task.

5. Write a “thank-you” note

In today’s fast-paced world, it is easy to forget to repay kindness with gratitude. Thank-you notes not only help people feel appreciated for things they do to for you, but can also motivate them to do more for you in the future (this secondary reason should not be the key motivation for your attitude of gratitude.) When writing a thank-you note, mention what the other person did for you, how it was relevant, and how much you appreciate their help.

6. Tend to your network

Tending to your professional and social network is not as time-consuming as you might expect. Invest ten minutes each day to email or ring a friend or two, perhaps even to say a quick hello. Cultivate and maintain a strong network. Remember people’s birthdays and anniversaries and reach out to them on their special days. Avoid contacting people only when you need something from them.

7. Update your résumé or your list of achievements

Most professionals tend to procrastinate on keeping their résumés updated. Do not expect to pull your résumé together when you need one and expect it to work efficiently. Spend ten minutes updating your résumé by adding details from your latest projects and assignments. Try to review each section and question yourself, “Is this section relevant? Is there anything more worthwhile that I could replace this section with?” Keeping your résumé updated can reduce the anxiety of preparing an impressive résumé at short notice.

8. Walk the floor, talk to your customers, and seek their ideas

Companies and leaders who excel at customer service talk to customers on a regular basis and follow-up scrupulously. Simply walk the floor for ten minutes or pick-up the phone and talk to a customer or two. Ask customers how your product or service has been of value to them, seek to understand their needs, run your ideas past them, and incorporate their views to design/improve your product or service. Going the extra mile to reach out to a customer can have a big impact on customer loyalty.

9. Look for easy ways to simplify your life

Differentiate between activity and achievement. Rather than finding ways to squeeze more activities into your life, find ways to leave out some things. Focus on things that actually need to be done and eliminate anything that does not fit your immediate priorities. Ask for help, delegate, and lower your standards. Plan for the next day or the week ahead and prepare to-do lists to get things off your mind.

10. Take a break and chill out

When you feel overwhelmed, take ten minutes to rest, relax, and clear your mind. Meditate, listen to music, catch up on news or sports, play with your pet, take a short map, look out of the window, or do something else that can benefit you the most. Stepping out of the moment of busyness can lower your blood pressure, slow down your breathing and heart rate, and bring about psychological changes that can reduce the harmful effects of stress and worry.

Bonus: Put your own needs first

When you are overwhelmed with the demands on your time at work and at home, try to examine if you tend to succumb instinctively to the pressure and put others needs ahead of your own. While it is virtuous to be selfless and attend to the needs of others, devoting too much of your own time to others can become an impediment to your own happiness. Consider constructing boundaries on your time and try to think of at least one activity you can stop, or one task that you cancel at once. Do not become a victim of your own generosity. Taking care of your own needs first is not about being selfish; it is rather about being fair to yourself. Exercise your right to protect your own time and interests.

7 Easy Ways to Get More Done in Less Time

October 30, 2009 By Nagesh Belludi Leave a Comment

Divide and conquer. Break up large projects into smaller tasks. If you think a task will take less than five minutes, get it done right away. If you can reply to an email in less than two minutes, reply immediately and file or delete the incoming email.
Fight procrastination. One of the easiest ways to fight procrastination is to focus on starting your task. Commit to your task for just ten minutes. Avoid distractions and interruptions and continue to work for just ten minutes. By the end of the ten minutes, you probably get absorbed in the tasks, build momentum and can choose to continue working towards completion.
Put things in their place. Designate a place at your home and office for everything—your keys, wallet, watch, clothes, electronic gadgets and all personal effects. Always put each item in its proper place. Being orderly prevents you from anxiously searching for these belongings the next time you want to use them.
Create checklists for all tasks. Consider preparing checklists for everything from cleaning the home to packing for travel. Checklists help you remember everything critical and thus reduce the persistent worry of forgetting something important.
Start planning your day on the prior day. Before you leave office or before you go to bed, plan the next day and prepare a ‘To Do’ list. Check your calendar for meetings, deadlines and commitments. In addition, put out everything you need the night before. Planning ahead not only helps you start the next day with purpose, but also gets things off your mind. You can thus enjoy your time away or sleep better.
Pick up after yourself and clean your home and workspace. From time to time, glance through all areas of your home and office for things that are out of place. Tidy up before the clutter gets out of hand. Use the wastebasket liberally. Realize that mess leads to stress.
Maintain a ‘On-The-Go’ folder. When you receive your copy of a subscription magazine, tear out all the articles that interest you and dispose of the rest of the magazine. Maintain an “on-the-go” folder and file such articles. Take this folder wherever you go and read these articles during transition times—when you wait for a doctor’s appointment or when your flight is delayed at an airport. Review this folder frequently and toss out everything that is older than six months.

How to Create More Time

May 23, 2009 By Nagesh Belludi 1 Comment

Blogger Carla Kay White reflects on how she “found time” by transforming her mindset about being overwhelmed.

… it occurred to me that I’m feeling overwhelmed because that’s precisely the message I’m putting out in the world. I repeat it all day long in different forms “I have no time…” or “I wish I could, but I’m busy…” or “gotta rush…”

But what would happen if I simply told myself, “I have all the time in the world”?

I repeated this to myself anytime I felt rushed. Someone stopped me to chat, I had time. Working late, no problem. Caught behind a slow driver, I chilled and enjoyed the view. In the end it actually worked. I created time.

By sending out a new message “I have time” I’m relaxing, finding a new rhythm and living in the moment. I’m focusing on one thing at a time instead of ten different things. As a result, I get more accomplished, do a better job, and truly do have more time.

So if you constantly feel overwhelmed, ask yourself—are you really? Or is it just a conditional thought that you repeated so often to yourself, you believe it and live it? Just maybe you too can magically create time through your thoughts.

How to Create More Time

The feeling of being overwhelmed is primarily a lack of sense of priority over what we need to do. Follow my three-step process for better time management.

Time Logging: Follow this simple exercise to develop an idea of how you spend time currently.
Time Analysis: Tally up your time logs, analyze how you actually use your time, and recognize non-productive tasks and activities.
Time Budgeting: Follow this simple process to list your life’s values and priorities. Then, create a time budget to help you center your actions on the truly important aspects of your life and career.

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Time Management

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Idea for Impact: Get Your Priorities Right

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Idea for Impact: Make Your Loved Ones Your Most Important Clients

Postscript: Remarks on the AT&T Wireless Advertisement as A Great Example of Emotional Advertising

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1. Clear the clutter

2. Stretch at your desk or brisk walk

3. Get caught-up on your email and remain caught-up

4. Embark on a “10-Minute Dash” to conquer procrastination

5. Write a “thank-you” note

6. Tend to your network

7. Update your résumé or your list of achievements

8. Walk the floor, talk to your customers, and seek their ideas

9. Look for easy ways to simplify your life

10. Take a break and chill out

Bonus: Put your own needs first

Wondering what to read next?

Wondering what to read next?

How to Create More Time

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