• Skip to content
  • Skip to primary sidebar

Right Attitudes

Ideas for Impact

Entrepreneurs

Lessons from the Biography of Tesla’s Elon Musk

August 25, 2015 By Nagesh Belludi Leave a Comment

I recently finished reading Ashlee Vance’s riveting portrait of Elon Musk, the CEO of Tesla Motors, CEO of SpaceX, chairman of SolarCity, and previously the founder of PayPal and other companies.

Musk has emerged as the foremost superstar/visionary-entrepreneur of Silicon Valley since Apple’s Steve Jobs passed away in 2011.

'Elon Musk' by Ashlee Vance (ISBN 0062301233) Vance’s biography reveals how Musk’s “willingness to tackle impossible things” has “turned him into a deity in Silicon Valley.”

Vance’s biography portrays Musk as an obsessively focused and a remarkably driven entrepreneur, but one who is almost unbearably difficult to work with. Musk is tirelessly demanding of employees, has low tolerance for underperformers, and does not like to share credit for successful ventures.

The book’s key takeaway is actually an admonitory lesson: Elon Musk may well be one of the most successful entrepreneurs of all time—if your characterization of success is rather narrow. However, having an extreme personality and attaining great success come at the cost of many other things. In his drive to win, Musk sacrifices friends, business associates, and even his family to get what he wants. The story of Elon Musk exemplifies what happens when an overachieving leader regards individuals as tools and attaches more importance to his projects than to his people.

Complement Ashlee Vance’s “Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future” with biographies of two other entrepreneur-visionaries with aggressively competitive personalities: Walter Isaacson’s “Steve Jobs” and Brad Stone’s “The Everything Store” Like Elon Musk, both Jobs and Bezos are reputed for their personal influence on every aspect of Apple and Amazon’s products and services. They are described as being demanding and demeaning to people who helped them realize their visionary aspirations.

Wondering what to read next?

  1. A Business Model Like No Other: Book Summary of ‘Becoming Trader Joe’
  2. Sony Personified Japan’s Postwar Technological Ascendancy // Summary of Akio Morita’s ‘Made in Japan’
  3. Success Conceals Wickedness
  4. Book Summary of Nicholas Carlson’s ‘Marissa Mayer and the Fight to Save Yahoo!’
  5. Lessons on Adversity from Charlie Munger: Be a Survivor, Not a Victim

Filed Under: Great Personalities, Leadership Reading, The Great Innovators Tagged With: Books, Elon Musk, Entrepreneurs, Leadership Lessons, Success

These Celebrities and Hollywood Actors Didn’t Just Wait Around for Dream Jobs to Turn up

July 21, 2015 By Nagesh Belludi 1 Comment

“He who lives uprightly and experiences true difficulty and disappointment and is nonetheless undefeated by it is worth more than someone who prospers and knows nothing but relative good fortune.”
—Vincent van Gogh

Stories of superstars who struggled in their early careers are very inspiring

Some superstars had it made. They came from privileged backgrounds and had spectacular starts to their careers. They were lucky enough to attend the best schools, get the right pedigree, make the right connections, get an early break, or join the fast track to the top.

Other superstars were not so lucky in their early careers. Most of these men and women—particularly the archetypical self-made person—came from humble backgrounds and struggled to establish themselves. They found productive jobs to eke out a living, all the while never losing sight of their ambitions. They took every opportunity to learn and prove themselves. They worked hard to get a foot in the door, toiled in the trenches, learned everything about their trades, and painstakingly built their spectacular careers from the ground up. In sum, they didn’t just while their time away waiting for their desired jobs and dream gigs to show up.

Jack Nicholson, Robin Williams, Brad Pitt

Consider three Hollywood superstars who struggled during their early careers and worked modest jobs to earn their living but never abandoned their ambitions.

  • Hollywood legend Jack Nicholson (b. 1937) ran errands and worked as a messenger at Hollywood’s MGM animation studios before being “discovered.” He had moved from New Jersey to pursue his dream of becoming an actor and lived with his wannabe-actress mother (whom he thought was his sister until he was 36, a full ten years after her death.)
  • Comedian and Hollywood actor Robin Williams (1951–2014) gained precious experience in his twenties working as a mime artist in front of New York’s Museum of Modern Art while trying to find acting gigs. As a child, Williams hardly fit the stereotype of someone who would later pursue comedy. Born to a successful Ford executive, Williams grew up a shy, lonely child playing by himself in an empty room of his family’s mansion. He overcame his shyness only after taking drama classes in high school.
  • Celebrated actor and producer Brad Pitt (b. 1963) worked a variety of odd jobs while struggling to establish himself in Hollywood. To pursue his passion for the big screen, he moved to Los Angeles from Missouri two weeks before he was about to earn his degree in Journalism. He took acting lessons and made contacts. Within months, Pitt got uncredited roles in three films. For the next seven years, he gained increasing recognition in supporting roles on television and in films before securing leading roles that catapulted him to worldwide fame.

Examine the purpose of these examples viz. to emphasize that successful people find something productive to do while improving themselves and waiting for their big break. Take note of a crucial nuance: we are not discussing humble part-time or casual summer jobs that later-superstars held in their youth—e.g., Pope Francis worked as a bouncer in Buenos Aires, German Chancellor Angela Merkel as a barmaid in Leipzig, Bill Gates as a page in the United States Congress, Warren Buffett as a newspaper delivery boy in Washington, D.C.

Albert Einstein, Soichiro Honda, Stephen King

Other disciplines also present plenty of superstars who pursued their ambitions while holding humble first-jobs.

  • Physicist and philosopher Albert Einstein (1879–1955) spent two frustrating post-college years searching for a teaching job before becoming a clerk at the Swiss Patent Office in Bern. In between examining patent applications and during his spare time, he worked on physics problems. In his third year at the job, he wrote four groundbreaking papers that transformed physics.
  • When Japanese engineer and industrialist Soichiro Honda (1906–1991) moved to Tokyo at age 15 to find work as an auto mechanic, a repair shop owner hired him as a nanny to his infant. With a child in tow, Honda often meandered about the garage, observing and learning from the mechanics. When the child was asleep, Honda tinkered with engines and started giving suggestions to the mechanics. He strengthened his passion for automotive engines just as the nascent industrial base of Japan was finding a new enthusiasm for machines.
  • 'Carrie' by Stephen King (ISBN 0307743667) Best-selling author Stephen King (b. 1947) struggled for years after graduating from college. He and his writer-wife grappled financially and lived in a trailer home. He worked hard at building a career as a writer and developed ideas for many novels. King sold short stories to men’s magazines and worked small jobs to make a living. When working as a janitor in a school locker room, he was inspired to write a novel titled “Carrie”. Set in a girls’ locker room, Carrie features a schoolgirl who exercises her newly-discovered telekinetic powers to exact revenge on her bullies. Carrie turned into King’s first published novel and lent him his big break.

Idea for Impact: Self-disciplined people don’t wait for the right answer or the golden path to present themselves. They understand that the best way to get unstuck is to start somewhere, focus on action, keep themselves productive, amend their course if necessary, and do all this without losing sight of their goals and ambitions.

A note of caution: Stories of superstars’ successes are but cherry-picked examples

“Welcome to Hollywood. What’s your dream?
Everybody comes here. This is Hollywood, the land of dreams.
Some dreams come true, some don’t. But keep on dreamin’.
This is Hollywood. Always time to dream, so keep on dreamin’.”
—From “Pretty Woman” (1990)

More than we possibly realize, so much of life’s success in life has to do with luck (or fate or destiny.) As I’ve written previously, success is often more about being at the right place, at the right time, and with the right person than about possessing the right skills and working hard.

The above are merely examples of a few lucky superstars who made it big in Hollywood or in their chosen disciplines and followed their passions as careers.

For every Stephen Hawking or J. K. Rowling, there are thousands of wannabe writers whose creative writing doesn’t even pay enough to buy the notebooks they use.

For every Jack Nicholson, Robin Williams, or Brad Pitt, there are countless Hollywood wannabes struggling in the “Land of a Million Dreams.” What’s more, among actors who manage to find work, an even smaller fraction of them actually make a living doing it. Part-timers are paid so little that they must work at stores, restaurants, or bars at night and on weekends. The cost of living in Southern California has hit the roof; even professionally-done headshots cost hundreds of dollars. The celebrity impersonators and street performers on Hollywood’s Walk of Fame have even started aggressively pestering tourists and photographers for bigger tips.

Celebrity impersonators and street artists on Hollywood's Walk of Fame pestering tourists for bigger tips

In the la-la land of Los Angeles, chances are that any random person you meet is an aspiring actor, model, designer, musician, songwriter, screenplay writer, director, stunt-double, makeup artist, or is trying to get some gig in the entertainment industry. Each aspirant is taking classes, trying to make contacts, looking for auditions, hoping to land jobs, wishing to be “discovered” by an actor or noticed by a talent agent at a restaurant, club, or elsewhere.

Competition is brutal and the market for fame is saturated

In Hollywood, anything is possible and yes, “some dreams come true.” However, in reality, there’s an infinitesimal chance that any aspirant will ever get a break. Even still, thousands of hopefuls flock to Hollywood every year (and thousands of rejects move out.) After endless auditions, rejections, or false starts, they wake up to the harsh realities of competition and get jobs that are more gratifying than chasing a near-impossible dream.

“He that lives upon hope will die fasting.”
—Benjamin Franklin

If you have a passion for something that will not pay adequately, pursue it on the side. Here’s some sage advice from my mentor Marty Nemko:

Do what you love, but don’t expect to get paid for it. Want to be on stage? Act in community theater. Want to be an artist? Convince a restaurant to let you decorate its walls with your creations. To make money, pick a field that pays decently and has few liabilities. Chances are, that will lead to more career contentment than pursuing a long-shot dream as your career. Treating a long-shot dream as an avocation gives you most of its pleasure without forcing you to endure a life of poverty.

Wondering what to read next?

  1. Leo Burnett on Meaning and Purpose
  2. Success Conceals Wickedness
  3. Lessons on Adversity from Charlie Munger: Be a Survivor, Not a Victim
  4. Lessons from Sam Walton: Learning from Failure
  5. Silicon Valley’s Founding Fathers // Book Summary of David Packard’s “HP Way”

Filed Under: Career Development, Great Personalities, Sharpening Your Skills Tagged With: Attitudes, Celebrities, Entrepreneurs, Scientists, Writers

Starbucks’s Comeback // Book Summary of Howard Schultz’s ‘Onward’

May 19, 2015 By Nagesh Belludi Leave a Comment

Starbucks founder, Chairman, and CEO Howard Schultz’s “Onward: How Starbucks Fought for Its Life without Losing Its Soul” is an interesting case study of organizational change as orchestrated by a passionate entrepreneur. The book covers the first two years of the turnaround of Starbucks after Schultz returned as CEO.

'Onward: How Starbucks Fought for Its Life without Losing Its Soul' by Howard Schultz, Joanne Gordon (ISBN 1609613821) In 2007, in the face of falling consumer spending and the upcoming Great Recession, the consumer discretionary sector was hit hard. Like other companies in that realm, Starbucks’ sales and profitability had dropped. The company’s stock price plummeted after Wall Street pared the rich valuations (high price-to-earning) of the company’s once-hot growth stock. Through these trials, Schultz worked at the company’s Seattle headquarters as chairman. Even after retiring as CEO in 2001, he had never left the company entirely and had even interjected often during Starbucks’ presentations to investors.

Starbucks’ financial under-performance was likely as much due to the economic slowdown as it was self-inflicted. In an apparent instance of misplaced cause-and-effect, Schultz blamed the company’s leadership for focusing too much on rapid expansion, opening too many stores, and diluting the in-store Starbucks experience. Behind the CEO’s back, Schultz started working with strategy consultants and other board members to develop a “transformational agenda” centered on the core values of the company he had founded in 1982.

In January 2008, Schultz invited the CEO home on a Sunday evening, fired him, and assumed the CEO position for a second stint. Over the next two years, Schultz rejuvenated the company’s mojo by making operational improvements and focusing on employee engagement, Starbucks’ specialty coffee products and its distinctive in-store customer experience.

Schultz’s vision, focus, and execution of this transformation makes up the bulk of “Onward”. One dominant theme in the book is founder’s syndrome—the intense reluctance of entrepreneurs like Schultz to cede control of their businesses.

Towards the end of 2009 (when “Onward” was authored,) the economy started to improve. A measured recovery in consumer confidence invigorated the fortunes of most consumer discretionary companies that had suffered during the downturn. At Starbucks, customers returned to stores and spent more. Sales and profitability improved. The company’s valuation on Wall Street soared again. Conceivably, Starbucks may have enjoyed a comeback even if Schultz had remained just the chairman, retained and supported the CEO, and worked with the company’s leadership team to initiate course corrections.

That Starbucks continues to be an American success story and has done extraordinarily well to date under Schultz’s leadership is one more instance of a beloved fairy tale in the world of business—that of a company in distress rescued by the return of its visionary founder.

“Onward” is Schultz’s somewhat grandiose narrative of his return as CEO. The 350-page book is brimming with peripheral details, self-congratulatory superlatives, recurring claims, and Pollyanna-isms that are illustrative of a charismatic entrepreneur and a brilliant corporate cheerleader.

Recommendation: Skim. (For Starbucks aficionados: Read.)

Wondering what to read next?

  1. Book Summary of Nicholas Carlson’s ‘Marissa Mayer and the Fight to Save Yahoo!’
  2. Book Summary of Donald Keough’s ‘Ten Commandments for Business Failure’
  3. How Starbucks Brewed Success // Book Summary of Howard Schultz’s ‘Pour Your Heart Into It’
  4. Don’t Be A Founder Who Won’t Let Go
  5. The Spectacular Rise and Fall of Avon’s Andrea Jung // Book Summary of Deborrah Himsel’s ‘Beauty Queen’

Filed Under: Leadership Reading Tagged With: Books, Change Management, Entrepreneurs, Starbucks, Winning on the Job

Bill Gates and the Browser Wars: A Case Study in Determination and Competitive Ferocity

January 20, 2015 By Nagesh Belludi 1 Comment


Competition Drives so much of our World Today

We live in a hypercompetitive age where winning is the outcome, often necessary for survival—in classrooms, sports, trade and commerce or at work. The archetypical successful person is determined, aggressive, and obsessed with winning at everything, sometimes at any cost. Of course, competition is healthy; but, winning may come at a hefty price—always striving to win or being overzealous can be both unnecessary and unproductive. Besides, collaborative or naturally uncompetitive individuals tend to find competitive people somewhat unpleasant.

History provides but a few vivid portraits of intense competition that compare to the mid-90s’ “browser wars,” a narrative characterized by the dogged determination and intense competitive spirit of some of the world’s greatest entrepreneurs.

Bill Gates and Microsoft are legendary for using brute power: whenever a new competitor emerged, Microsoft would muster its financial resources and its smarts to storm into those markets with alternative products that would eventually dominate. Up until the dot-com bust, Microsoft not only out-competed Borland, Lotus Development, Corel, and other rivals that were previously in the lead, but also crushed upstarts such as Netscape.

“The Browser Wars”: Rise and Fall of Netscape

At the start of 1995, a new software called Netscape Navigator took the computing world by storm. Unlike primitive browsers, Netscape could display text and graphics on websites. Early web buffs eager to discover the marvel of the nascent internet were no longer restricted to downloading text alone. In addition, Netscape could render web pages on the fly while they were still being downloaded. Users did not need to stare at a blank screen until their dial-up connections loaded text and graphics.

Even more astounding was the fact that the upstart Netscape Communications, Netscape Navigator’s creator, had been co-founded by a 23-year-old programmer just a few months previously and seemed well-positioned to take advantage of the imminent consumer internet revolution. Netscape was on its way to an extraordinary 90% market share amongst internet browsers. What’s more: the company’s spectacular IPO was drawing near and was to start the dot-com boom.

Netscape’s meteoric rise could not escape the attention of the world’s dominant software company. Early in 1995, Microsoft was particularly occupied with finalizing Windows 95. Its launch, scheduled for August 1995, would prove to be the largest, most expensive consumer marketing endeavor in history. Moreover, the U.S. Justice Department (DOJ) had embarked on an intrusive investigation into claims of unfair business practices as alleged by Microsoft’s competitors.

While Netscape was capturing the Web browser market, Microsoft and Bill Gates had seemingly missed the paradigm shift created by the consumer internet. Financial and technology analysts wondered if Microsoft was destined to lose its supremacy over software. Microsoft could not wait on the sidelines and cede business opportunities in the upcoming consumer internet revolution.

Browser Wars: The Rise and Fall of Netscape Navigator and Internet Explorer

Bill Gates and Microsoft Jumped on the “Internet Tidal Wave”

Bill Gates, Steve Ballmer, and the Microsoft team were not to be trifled with. Microsoft simply could not afford to be the underdog. Its strategy was transformed entirely when, on 26-May-1995, Bill Gates wrote the groundbreaking internal memo, “The Internet Tidal Wave.”

Bill Gates deployed an extraordinary amount of capital and talent to battle for control over consumer internet. Just after the August-1995-release of Windows 95, Microsoft released an inferior Internet Explorer 1.0. In 1996, Version 3.0, matched the features of Netscape Navigator. Finally, in 1997, after bundling Internet Explorer 4.0 into Windows 95, Microsoft started to take a significant market share from Netscape.

In 1998, the DOJ and twenty US states alleged that Microsoft had illegally thwarted competition by abusing its monopoly in personal computers to bundle its Internet Explorer and Windows operating system.

By 1999, Netscape was an inferior web browser and quickly lost its dominance. The software’s market share dropped from 90% in 1996 to a meager 4% by 2002.

In subsequent installments of the browser wars, Netscape Navigator’s open-source successor, Firefox, regained market share from Internet Explorer. More recently, Firefox and Internet Explorer have had to contend with Google’s Chrome, which has grown to be the dominant web browser.

Microsoft Set Out to Destroy Competitor after Competitor

Historically, Microsoft has never been a substantial innovator. Instead, the company’s most famous strategy was to be a “fast follower.” The variety of rivals’ projects made no difference—competitors could pioneer anything from graphical user interfaces (GUI,) pointing devices, spreadsheets, word processors, browsers or gaming consoles and Microsoft would catch up in due course.

Consequently, the most important Microsoft products started essentially as copies of existing products made by competitors or upstarts that Microsoft was able to purchase early. MS-DOS evolved from QDOS, which itself derived from CP/M. Microsoft Windows was inspired by Apple’s Macintosh, which, in turn, had been inspired by a prototype mouse-driven graphical user interface that Steve Jobs had seen at Xerox PARC. Microsoft Excel borrowed from VisiCalc and Lotus 1-2-3. In addition to riding the coattails of bona fide innovators, Microsoft excelled in smart integration—it combined nifty functions and features into a single product or into a suite of easy-to-use tools such as its Office productivity software.

Microsoft’s Once-Invincible Strategy of Being a “Fast Follower” Wasn’t Sustainable

Alas, in the last 15 years, Microsoft’s “fast follower” competitive strategy has proven unsustainable. As its dominance in the enterprise world grew, Microsoft’s impressive financial performance relied mostly on its “old faithful” franchises. In fiscal 2014, the Windows operating system, Office productivity suite, and servers/cloud businesses contributed 78% of Microsoft’s revenue and almost all of the gross profit.

Despite the competitive ferocity of Bill Gates, Steve Ballmer, and others at the company’s helm, Microsoft has been unable to return to its domineering ways in the internet’s recent mobile- and social-computing trends. In fact, Microsoft stumbled in category after category of consumer computing and technology, including search, social networking, phones, music players, and tablets. Google, Facebook, Apple—lead by entrepreneurs just as intensely competitive as Bill Gates—have soared ahead, altering the social-media-tech consumer experience.

Recommended Reading: If you like business history and entrepreneurial success stories, read ‘Forbes Greatest Business Stories of All Time’, Daniel Gross’s engaging profiles of twenty great American entrepreneurs: Revolutionary War financier Robert Morris, McDonald’s ‘founder’ Roy Kroc, Walt Disney, Microsoft’s Bill Gates, et al. For more stories of Bill Gates’s fierce competitive instincts, read Stephen Manes’s “Gates”.

Wondering what to read next?

  1. How to See Opportunities Your Competition Doesn’t
  2. No Amount of Shared Triumph Makes a Relationship Immune to Collapse
  3. Competition Can Push You to Achieve Greater Results
  4. Microsoft’s Resurgence Story // Book Summary of CEO Satya Nadella’s ‘Hit Refresh’
  5. The Truth About Work-Life Balance

Filed Under: Business Stories, Sharpening Your Skills, The Great Innovators Tagged With: Bill Gates, Competition, Entrepreneurs, Getting Ahead, Microsoft

Origin of the Expression “You are Fired!” [Business Folklore]

February 3, 2010 By Nagesh Belludi 15 Comments

The term ‘fired’ is a colloquial expression for dismissing a person from employment. It became more popular as a result of the NBC reality show The Apprentice where the host, American businessman Donald Trump, eliminates contestants for a high-level management job by “firing” them successively. In 2004, Trump actually filed a trademark application for the catchphrase “You’re fired!”

Some sources suggest the expression may have originated from the verb “to fire,” as in “to discharge a gun.” However, legend has it that the phrase originated in the 1910s at the National Cash Register (NCR) Company.

NCR founder John Henry Patterson (1844—1922) is widely recognized as the pioneer of sales management and for developing formal methods for training and assessing salespersons. In spite of all his genius, Patterson was quirky. He sought total control of his surroundings, imposing his personal values on employees. As a food and fitness fanatic, he had employees weighed every six months. He often dismissed employees for trivial reasons just to deflate their self-confidence and, soon after, rehire them back.

Patterson’s employees and customers branded him abusive and confrontational. Patterson once dismissed an executive by asking him to visit a customer. When the executive drove back to NCR headquarters, he found his desk had been thrown out on the lawn. Right on time, his desk burst into flames. He was “fired.”

Thomas Watson Sr. was “fired” by NCR

Famously, NCR’s star sales executive Thomas Watson Sr. (1874–1956) met a similar fate. In 1914, Watson argued that NCR’s dominant product, mechanical cash registers, would soon go obsolete. He proposed that NCR develop electric cash registers. Patterson resisted the idea. He warned Watson not to overstep his boundaries and demanded that Watson focus on sales only and intrude into product innovation. Following an argument at a meeting, Patterson dismissed Watson. In a fit of rage, Patterson had workers carry Watson’s desk outside and had it lit on fire. Watson Sr. was thus “fired.”

Watson Sr. still believed in the potential for electric cash registers. He joined a smaller competitor, Computing-Tabulating-Recording Company (CTR,) which soon grew into International Business Machines (IBM.) Watson Sr. led IBM for forty years and turned it into the world’s leading technology company.

Source/Source: Keynote address by Mark Hurd, then-president and COO of Teradata at Kellogg School of Management’s Digital Frontier Conference on 17- and 18-Jan-2003. Teradata was previously a division of NCR Corporation, the company Patterson founded.

Wondering what to read next?

  1. FedEx’s ZapMail: A Bold Bet on the Future That Changed Too Fast
  2. How FedEx and Fred Smith Made Information the Package
  3. When Global Ideas Hit a Wall: BlaBlaCar in America
  4. HP’s “Next Bench” Innovation Mindset: Observe, Learn, Solve
  5. Elon Musk Insults, Michael O’Leary Sells: Ryanair Knows Cheap-Fare Psychology

Filed Under: Business Stories, Great Personalities Tagged With: Entrepreneurs, Hiring & Firing, Human Resources, Parables

Want to be more likeable? Improve your customer service? Adopt Sam Walton’s “Ten-Foot Rule”

January 7, 2010 By Nagesh Belludi 2 Comments


Walton Ten-Foot Rule

Sam Walton, Walmart’s iconic founder and perhaps the most successful entrepreneur of his generation, demonstrated considerable charisma, ambition, and drive from a very young age.

Sam was a committed student leader when he attended the University of Missouri, Columbia. One of the secrets to his reputation in college was that he would greet and speak to everybody he came across on campus. If he knew them, he was sure to address them by their name. In a short time, he had made many friends and was well-liked. Small wonder, then, that Sam triumphed in nearly all the student elections he entered.

From his bestselling autobiography, “Made in America”:

'Sam Walton: Made In America' by Sam Walton (ISBN 0553562835) I had decided I wanted to be president of the university student body. I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn’t I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend. I ran for every office that came along. l was elected president of the senior men’s honor society, QEBH, an officer in my fraternity, and president of the senior class. I was captain and president of Scabbard and Blade, the elite military organization of ROTC.

When Walmart became sizeable enough, Sam realized that it could not offer prices lower than those of other retail giants—yet. As part of his customer service strategy, he institutionalized the very trait that had made him popular when he was a student. He insisted on the “Walton Ten-Foot Rule.” According to the rule, when Walmart associates (as Walmart calls its employees) came within ten feet of customers, they were to smile, make eye contact, greet the customer, and offer assistance. As Walmart grew, Sam added greeters who would greet customers at the door (and control “shrinkage” / shoplifting.) Even today, the Ten-Foot Rule is a part of the Walmart culture.

Likeability: A Predictor of Success

Likeability is an important predictor to success in life. Some people seem naturally endowed with appealing personalities. They tend to complement their talents by being personable and graceful, presenting themselves well, and by possessing the appropriate social skills for every occasion. They often win others over effortlessly. At school and in college, they are their teachers’ favorites and are chosen by their peers to represent their classes. They are invited to the right kind of parties and gatherings, and infuse them with life. At work, they are persuasive; they get noticed and quickly climb the corporate ladder.

From my observations of the traits of the talented and successful, I offer you a few reminders to help you become more personable, develop rapport, and thus maximize your chance of success:

  • Look people in their eyes. Smile. Greet them by their names.
  • Listen. Speak with a pleasant tone of voice and in a positive manner. Show respect. Indeed, even your adversaries have some admirable characteristics.
  • Show genuine interest in others. Try to build a rapport by sharing something about yourself with them.
  • Say “Please,” “Sorry,” and “Thank you.” Offer a kind word. Compliment them. Do not superficially flatter.
  • Consider the other’s perspectives and his/her circumstances before disagreeing.
  • Practice compassion. Make a sincere effort to help others.
  • Do not overdo any of the above. Try your best. Do not please others at the expense of your own sanity—stay true to your values, principles, and happiness.

Wondering what to read next?

  1. How to Increase Your Likeability: The 10/5 Rule
  2. How to Accept Compliments Gracefully
  3. How to Make Eye Contact [Body Language]
  4. Serve with a Big Smile
  5. A Trick to Help you Praise At Least Three People Every Day

Filed Under: Great Personalities, Sharpening Your Skills Tagged With: Body Language, Courtesy, Entrepreneurs, Etiquette, Likeability, Personality

« Previous Page

Primary Sidebar

Popular Now

Anxiety Assertiveness Attitudes Balance Biases Coaching Conflict Conversations Creativity Critical Thinking Decision-Making Discipline Emotions Entrepreneurs Ethics Etiquette Feedback Getting Along Getting Things Done Goals Great Manager Innovation Leadership Leadership Lessons Likeability Mental Models Mindfulness Motivation Parables Performance Management Persuasion Philosophy Problem Solving Procrastination Psychology Relationships Simple Living Social Skills Stress Suffering Thinking Tools Thought Process Time Management Winning on the Job Wisdom

About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

Get Updates

Signup for emails

Subscribe via RSS

Contact Nagesh Belludi

RECOMMENDED BOOK:
The Story of My Experiments with Truth

The Story of My Experiments with Truth: Mahatma Gandhi

Gandhi's transparent glimpse into the mind of a truly great soul who demonstrated that an individual dedicated to conscious living, honesty, and love can overcome any violence or hatred.

Explore

  • Announcements
  • Belief and Spirituality
  • Business Stories
  • Career Development
  • Effective Communication
  • Great Personalities
  • Health and Well-being
  • Ideas and Insights
  • Inspirational Quotations
  • Leadership
  • Leadership Reading
  • Leading Teams
  • Living the Good Life
  • Managing Business Functions
  • Managing People
  • MBA in a Nutshell
  • Mental Models
  • News Analysis
  • Personal Finance
  • Podcasts
  • Project Management
  • Proverbs & Maxims
  • Sharpening Your Skills
  • The Great Innovators

Recently,

  • Finding Joy in Everyday Moments: Book Summary of Cyndie Spiegel’s ‘Microjoys’
  • Beware the Dangerous Romance of Rebellion
  • The Fallacy of Outsourced Sin: The Cow Paradox in India
  • Inspirational Quotations #1151
  • Don’t Ruin Your Brilliant Idea by Talking About It
  • Gandhi’s Wheel, Apple’s Spin: The Paradox of Apple’s ‘Think Different’ Campaign
  • Book Summary: Hadley Freeman’s ‘Life Moves Pretty Fast’—How ’80s Movies Wrote America’s Story

Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!