Conversations

Never Criticize Little, Trivial Faults

April 21, 2017 By Nagesh Belludi Leave a Comment

Lessons from the Renowned People Skills of Steel Tycoons Charles M Schwab and Andrew Carnegie

The American steel magnate Charles M Schwab (1862–1939,) was a protege of the steel baron-turned-philanthropist Andrew Carnegie (1835–1919.) During the course of a long and successful career, Schwab built his Bethlehem Steel Corporation into America’s second largest steel producer and one of the world’s most prominent businesses.

Don’t be “bothered with the finicky little things that trouble so many people.”

Charles M Schwab started his career as a laborer in Andrew Carnegie’s Edgar Thomson Steel Works. Thanks to his exceptional ability to cozy up to people and facilitate congenial working relationships, Schwab rapidly rose up the ranks of the Carnegie steel empire.

By the age of 19, Schwab was assistant manager of the steel factory. When an accident killed the factory superintendent in 1887, Andrew Carnegie appointed the 25-year-old Schwab as the manager of the Thomson Works. At 35, Schwab became president of the Carnegie Steel Company at an annual compensation exceeding $1 million (worth $30 million today.)

In an essay titled “My 20,000 Partners” in the 19-Dec-1916 issue of The American Magazine, Schwab shared a management lesson he learned from his mentor Andrew Carnegie:

Mr. Carnegie’s personality would enthuse anybody who worked for him. He had the broad views of a really big man. He was not bothered with the finicky little things that trouble so many people. When he made me manager, Mr. Carnegie said, “Now, boy, you will see a good many things which you mustn’t notice. Don’t blame your men for little, trivial faults. If you do you will dishearten them.“

When I want to find fault with my men I say nothing when I go through their departments. If I were satisfied I would praise them. My silence hurts them more than anything else in the world, and it doesn’t give offense. It makes them think and work harder. Many men fail because they do not see the importance of being kind and courteous to the men under them. Kindness to everybody always pays for itself. And, besides, it is a pleasure to be kind. I have seen men lose important positions, or their reputations—which are more important than any position—by little careless discourtesies to men whom they did not think it was worthwhile to be kind to.

“Be hearty in approbation and lavish in your praise”

Schwab’s excellent people skills and management methods are extolled in How to Win Friends & Influence People, Dale Carnegie’s masterful guidebook on people skills. Dale Carnegie quotes Schwab:

I consider my ability to arouse enthusiasm among my people, the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize any-one. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise. …

I have yet to find the person, however great or exalted his station, who did not do better work and put forth greater effort under a spirit of approval than he would ever do under a spirit of criticism.

Idea for Impact: People who cannot tolerate others’ shortcomings are at a marked disadvantage in life.

The older you’ll get, the more you’ll appreciate the wisdom of enduring the negative emotions— skepticism, disapproval, anger, contempt, and hostility—that stem from others’ behaviors.

One of the keys to effective interpersonal skills is to know when and how to give feedback. Commend whenever you can, criticize when you absolutely must.

Remember, criticism can swiftly erode away positive feelings. Don’t nit-pick. Don’t get caught up in trivial peculiarities.

Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box

November 8, 2016 By Nagesh Belludi Leave a Comment

Most worry is ultimately fruitless

Worries and concerns trouble us all. We waste valuable time worrying about things. As the American motivational author Leo Buscaglia once wrote, “Worry never robs tomorrow of its sorrow, it only saps today of its joy.”

In a previous article, I suggested a mindfulness exercise to help you realize the temporal nature of worry. I also emphasized that most of your anticipated adversities will never occur.

Despite the transitional nature of anxiety and worry, mental anguishes can overwhelm your mind. Sometimes these negative emotions can spill over and seep into the fabric of your day.

Obsessive anxiety and worry can wreak havoc on your body. Stress from worrying about life’s many “what ifs” can actually manifest in physical and medical problems, if you let them. For instance, say you are troubled about an upcoming exam in your least favorite course at college. Your worrying could become so compulsive that your apprehensions about the exam could interfere with whatever else is going on in your life. If unchecked, your worry could manifest in higher acid levels in your stomach. Then, you may start worrying about developing stomach problems if you don’t stop worrying. Your worries thus snowball and consume even more of your time.

Writing about your anxieties and worries can help you cope with current concerns

An effective way to stop agonizing and let go of troubling thoughts is to keep a “worry box.”

Find a box and designate it as your worry box. Keep it in a handy location. (A “worry journal” may be just as effective.)
Whenever you feel drowned in worries or have anxious thoughts circulating ceaselessly in your mind, take a piece of paper and jot down each worry as it arises. Write down as much about your worries as you feel like writing.
Drop your note into the worry box. Try to imagine mentally letting go of your concerns. Turn your attention to other matters.
Every so often, empty your worry box and throw away your worry notes without looking at them. If you want, you could read them—you will be surprised to see how many of your worries feel unfounded in hindsight, but were in fact seriously troubling in the immediate storms of distress.

Idea for Impact: Maintaining a “worry box” to deposit your anxieties and worries can help you break free from them and prevent them from disrupting your life.

Management by Walking Around the Frontlines [Lessons from ‘The HP Way’]

October 25, 2016 By Nagesh Belludi Leave a Comment

President Abraham Lincoln visiting the Union Army troops during American Civil War In the early part of the American Civil War, President Abraham Lincoln regularly met the Union Army troops and made informal inquiries of their preparedness.

Decades later, on the eve of the Allied invasion of Normandy in June 1944, Dwight Eisenhower paid a visit to American and British paratroopers who were preparing to go into battle. As I described in two previous articles (here and here,) the Normandy invasion’s success was wholly dependent on the weather across the English Channel, something Eisenhower could not control. Eisenhower famously told his driver “I hope to God I’m right” about his wager with the weather in launching the Allied attack.

These two leaders were carrying out what is now called Management by Walking Around (MBWA.)

Without MBWA, managers rarely emerge from their offices-turned-fortresses

MBWA is a widespread management technique in which managers make frequent, unscheduled, learning-oriented visits to their organization’s frontlines. Managers interact directly with frontline employees, observe their work, solicit their opinions, seek ideas for improvement, and work directly with the frontline to identify and resolve problems.

Hewlett-Packard (HP) was the first company to adopt MBWA as a formal management technique. In The HP Way (1995,) co-founder David Packard attributes much of the success of his company’s remarkably employee-oriented culture to managers’ good listening skills, employees’ enthusiastic participation, and an environment where employees feel comfortable raising concerns—all cultural attributes directly engendered by MBWA.

Fostering open two-way communication

The American quality management pioneer Edwards Deming (1900–1993) once wrote of MBWA, “If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.”

Acclaimed leadership guru Tom Peters popularized MBWA in his bestsellers In Search of Excellence and A Passion for Excellence. Even today, Peters advocates that leaders and managers use MBWA to not only personally spread the company’s values to the frontline but also to accelerate decision-making by helping employees on the spot.

Learning about problems and concerns at firsthand

MBWA is comparable to the Toyota Production System’s concept of “gemba walks” where managers go to the location where work is performed, observe the process, and talk to the employees. By enabling managers to see problems in context, organizations can better understand a problem, its causes, and its negative impact. Gemba (Japanese for “the real place”) thus facilitates active problem solving.

Because of MBWA, managers’ presence on the frontlines sends a visible signal that a company’s management connects with the realities of the frontline and that leadership is serious about listening to employees’ opinions and resolving problems. MBWA thus complements an organization’s open-door management policy.

Idea for Impact: Practice MBWA

Employees will appreciate that their managers and leaders are open-minded and will sincerely listen to what employees have to say.

Don’t use MBWA to spy on employees or interfere unnecessarily with their work.

The Curse of Teamwork: Groupthink

October 11, 2016 By Nagesh Belludi Leave a Comment

Many teams tend to compromise their decisions for the sake of consensus, harmony, and “esprit de corps.” The result is often a lowest-common-denominator decision upon which everybody in the team agrees. This predisposition for a team to minimize conflict and value conformity is the psychological phenomenon of Groupthink.

In the 1970s, American psychologist Irving Janis defined Groupthink as “a mode of thinking that people engage in when deeply involved in a cohesive in-group, when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action.” Janis argued that Groupthink “undermines critical analysis, legitimizes ignorance, reinforces collective biases, and promotes a group self-image of infallibility.”

Negative Effects of Groupthink in Teamwork

Teams are prone to Groupthink and a variety of other detrimental decision-making approaches, but are seldom aware of it.

Groupthink suppresses dissent Individuals resign to group pressure, thereby conforming their opinions to a decision that they believe will achieve consensus. Groupthink discourages dissenters from “rocking the boat.” Over time, nonconformists are gradually shunted aside or excluded from the team altogether.
Groupthink engenders self-censorship. Individuals who disagree with the chosen course of action remain silent because they reason they cannot change others’ minds. Consequently, the team tends to focus its discussions on ideas that everyone agrees about rather than ideas that everyone disagrees about.
Groupthink gives team members greater confidence in their collective decisions than their individual decisions. Therefore, Groupthink leads individuals to publicly endorse ideas and decisions that they view as common for the group, even if they personally have reservations about them.
Groupthink stifles creativity and independent thinking. When individuals are unwilling to bring up and confront difficult issues, the team fails to examine alternative viewpoints that could be contentious. This leads to irrational and flawed decisions.

Antidote to Groupthink in Teamwork

An awareness of Groupthink and other group dynamic biases combined with some hands-on intervention, self-reflection, and control can help teams make better decisions.

Create an organizational environment where individuals can freely voice their ideas, challenges, and concerns. Individuals must feel comfortable with taking interpersonal risks, admitting hesitations, and challenging one-another. Absent an inclination to avoid conflict, a team can easily discuss and debate different perspectives.
Think about the right information required to make sound decisions. Consider the strongest counter-argument to every idea.
Do not suppress disagreements or dominate the dissenters. Carefully examine the reasons and implications of alternate viewpoints.
Divide a team into sub-teams or partnerships and set each sub-team to work on a problem independently. Encourage them to take into account the plusses and the minuses of each idea.
Designate one team member as a devil’s advocate to argue enthusiastically against all contemplated ideas. This can force the team to discuss and debate the concomitant merits and demerits of different ideas. In Edward De Bono’s Six Thinking Hats process (see my book summary), the devil’s advocate wears the “black hat.”
Invite outside consultants and subject-matter experts to discuss key issues and review decisions.
Appoint a moderator who can engage the team collectively and individually by gathering all points of view, giving feedback, and challenging the team’s thinking. Ideally, the moderator should be an independent third party who can be comprehensive and forthright.
Step back regularly from the team’s deliberation process to reflect on the effectiveness of the team’s decision-making and intervene where necessary. In the Six Thinking Hats process, De Bono suggests adding reflection time at the end of each meeting to analyze the process’ effectiveness.

Idea for Impact: Sometimes, Teamwork is Overrated

Don’t get me wrong: teamwork can be very powerful, but only when teams consist of individuals who have the right expertise and who are willing to voice their forthright opinions, dissent, and build consensus. Avoid teamwork when one person or a partnership with complementary skills and styles may achieve identical objectives.

To prevent Groupthink, establish an environment where speaking up is encouraged and rewarded. Welcome disagreements, avoid dominating dissenters, and contemplate the strongest counter-argument to every idea.

How to Handle Employees who Moonlight

September 27, 2016 By Nagesh Belludi Leave a Comment

Moonlighting—working a part-time job or having a business “on the side”—can pose a challenge for employers. Moonlighting can lead to divided allegiance, conflicts of interest, and poor job performance.

Employers expect employees to be present and prompt at their jobs. If employees are hustling to attend to multiple commitments, fatigue, lack of sleep, poor attentiveness, tardiness, and absenteeism can become problems. When an employees’ moonlighting hurts their on-the-job performance, employers are within their rights to discipline and terminate employees. For these reasons, some employers limit or prohibit moonlighting.

The proactive approach to moonlighting

One way to head off moonlighting problems is to have a policy about part-time jobs and running side businesses. Institute a policy that sets performance expectations, protects proprietary information, avoids conflicts of interest, and averts divided allegiance. Your moonlighting policy cannot regulate employees’ off-duty activities or prohibit employees from having other jobs. But it may expect employees to disclose and get approval for supplementary employment. A moonlighting policy may also require senior managers and leaders to disclose directorships and financial interests in other companies.

Tell employees they can’t mix their business with your company’s business

If you find an employee doing side work for pay from your office, tell him that this is a clear violation of office expectations; he should conduct no business other than your company’s during work hours. Tell your employee, “You can’t mix your other business with our business. Your time at this job should be exclusively for this job. Our company resources are for our company’s purposes only.”

If your employee gets occasional calls that he needs to attend to, reiterate the above expectation and encourage him to answer the calls during break time and away from his desk. Encourage him to respond to those calls with “I’m at my other job right now. Let me call you back later.”

Discourage employees from selling stuff to other employees

If you find an employee selling stuff to other employees or soliciting outside business during paid working time, discourage it as soon as you discover it. Explain how this interferes with your office’s work.

Discourage your employees from turning your office into a showroom and making customers of other employees. Selling merchandise could impair work relationships when a buyer is unhappy with a product or service. Worse yet, side-businesses can easily grow unmanageable in case of network marketing programs (e.g. Amway, Herbalife) that encourage upselling or getting others involved as salespeople.

Employees can involve their colleagues in side-businesses outside your office, as long as such activities don’t harm at-work relationships.

Idea for Impact: Managers can forestall many employee problems by being proactive and setting expectations

In general, moonlighting is neither unethical nor illegal. It may become an issue when the employer specifically prohibits it and/or where the other job is with a competitor, supplier, or customer and is therefore a potential conflict of interest. The only time you really need to challenge an employee’s moonlighting is when it can affect your business in terms of conflicts of interest and deficient work performance.

Bear in mind: don’t overlook or disregard such concerns until they become major problems.

Stop asking, “What do you do for a living?”

September 2, 2016 By Nagesh Belludi 4 Comments

I despise being asked “What do you do for a living?” when I first meet someone.

I didn’t like being asked “What does your dad do?” while growing up in India.

Many people routinely use this question as a conversation-starter with strangers. It could be argued that they intend to learn of somebody’s area of expertise or interests and then engage them in a meaningful chat.

However, this question is often about indirectly sizing up the other’s socioeconomic status. People may be assessing, “How valuable are you? How much money do you make? What is your social status? What is your financial status? Are you richer, smarter, and more powerful than I am? Am I above you or below you in the socioeconomic ladder? Are you worth my time?”

Look, we live in a judgmental world where a person’s identity is at first ascertained by what he or she does for a living. Nevertheless, when becoming acquainted with someone in an informal setting, conversations shouldn’t be about inquiring after the other’s livelihood or about scrutinizing the other’s standing in society.

Chatting with somebody in “socializing situations” should be less about discerning the details of the other’s life and more about building a bit of familiarity to initiate stimulating conversations, debates, discussions, and exchange of ideas about topics of mutual interest—prospects that will all be missed if the initial interaction starts with annoying cross-examinations.

So, let’s try to make a conversation without seeking to interrogate one another.

If you’re looking for clues to a person’s passions or areas of interest to engage them in conversation, start with simple questions such as “how do you know Maria and Joe,” “is this your first time in Chicago,” or “what does your name mean?” Wait for personal details to flow into the conversation naturally. Or, wait further into the conversation before popping the “what do you do?” question.

How to Stop Rambling

June 3, 2016 By Nagesh Belludi Leave a Comment

How to Stop Rambling Poster: Keep Rambling and Annoy All

Some people are natural ramblers. Others are prone to ramble when they feel impassioned about a topic and have a propensity for going off on tangents. Others tend to blather because they feel jumpy and insecure when asked to talk about something they don’t totally understand. Still others feel compelled to talk just to make themselves heard or when they don’t want to lose the floor.

Whatever the reason you may ramble, here are some ideas to help you be short and clearer in your conversations with others.

Follow the “Traffic Light Rule”

Career coach Marty Nemko offers a “Traffic Light” rule of thumb to keep conversations short:

During the first 30 seconds of an utterance, your light is green: your listener is probably paying attention.

During the second 30 seconds, your light is yellow—your listener may be starting to wish you’d finish.

After the one-minute mark, your light is red: Yes, there are rare times you should “run a red light:” when your listener is obviously fully engaged in your missive. But usually, when an utterance exceeds one minute, with each passing second, you increase the risk of boring your listener and having them think of you as a chatterbox, windbag, or blowhard.

How to be Concise and Retain your Audience’s Interest

If you have nothing to say, say nothing at all. Don’t skirt around the topic, “fake the funk,” or seem indecisive. Simply say, “I am not educated about this topic.” If you’re asked something you should know about but don’t, it’s acceptable to say, “I don’t know, let me get back to you.” Do your research and follow-up with the audience.

If you have lots to say about something,

First take a few moments to think about what you want to say and structure your answer. Pausing before you give an answer will make you look more thoughtful and intelligent than if you crudely blurt out an unstructured response as soon as a question is posed. If necessary, buy some time: “Give me a moment to gather my thoughts.”
Once you’ve thought of your answer, simply state it. Do not add new details as you speak. Stick to your planned details and structure; you will be able to provide a consistent, concise, and well-reasoned answer.
Avoid littering your conversation with irrelevant or trivial details. Often, it’s more important to be articulate than accurate. Keep your sentences brief and to the point. Don’t wander from your point.
If you have more to say than you can say in a minute or two, realize that even though your audience may be interested in listening to everything you have to say, their attention may quickly dissolve into disinterest. Limit yourself to a minute or two and use that brief time to provide the most important points or a summary. Then ask, “Would you like me to expand?”

Sometimes you can defer a question by saying, “I’d be interested in what others think about this.” However, you will look devious if you use this technique too often.

Prepare and rehearse. Before attending a meeting, event, or gathering, think about the likely topics people may want to converse with you about. Think about the message you want to get across and rehearse your responses.

How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’

May 13, 2016 By Nagesh Belludi

In his bestselling book Six Thinking Hats, Edward de Bono describes a powerful problem-solving approach that enriches mental flexibility by encouraging individuals and groups to attack an issue from six independent but complementary perspectives.

Edward de Bono is a leading authority in creative thinking. He is widely regarded as the father of lateral thinking. De Bono has written over 70 books on thinking and creativity.

Using the ‘Six Thinking Hats’ for Structured Brainstorming

De Bono created the ‘six thinking hats’ method after identifying six distinct lines of human thought in problem solving. De Bono calls each approach a “hat” and assigns them different colors.

At the heart of the ‘six thinking hats’ method are six different colored hats that participants put on—literally or metaphorically—to represent the type of thinking they should concentrate on while wearing each.

White is neutral, objective, and fact-based. A white hat is concerned with objective data: “What information do we have? What information do we need? What information are we missing? How can get the information we need? What objective questions should be asked?”
Red denotes passion, anger, intuition, and emotions. A red hat considers the emotional side of problem solving, which is often neglected or masked in meetings: “What are our gut reactions to the matter at hand?”
Black is somber, serious, and cautious. A black hat is vigilant, plays devil’s advocate, and encourages derogatory and judgmental behavior: “what are the weaknesses of these ideas? What are the risks? What could go wrong?”
Yellow represents positive thinking, hope, and optimism to counteract the black hat’s power. A yellow hat plays “the angel’s advocate” and is cheerful and confident: “What are the best-case scenarios? What are the best aspects of this? What are the advantages? Who can benefit from this?”
Green signifies abundance, growth, richness, and fertility. A green hat is the hat of creativity; it rejects established rules and norms, and invents new approaches: “What are some new ideas on this subject? What is interesting about this idea? What are the variances in these ideas?”
Blue represents the sky and therefore provides the overarching perspective. A blue hat performs “meta thinking” and is concerned with the organization of the thinking process and the use of other hats. The blue hat synthesizes and reconciles different viewpoints. At the start of a brainstorming session, the blue hat sets the stage for where the discussion may go. The blue hat guides and sustains the discussion, often restating its purposes: “What are we thinking about? What is the goal? What should we do next? What have we achieved so far? What should we do to achieve more?” At the conclusion of the brainstorming session, the blue hat appraises the discussion, and proposes a plan of action.

Use De Bono’s Six Thinking Hats Model for Critical Thinking and Problem Solving

An individual working alone may use the approach to consider broader, distinct lines of thought. By changing hats, the individual can switch viewpoints and ensure that he/she is not stuck in specific thinking patterns.

However, the approach is best suited to group discussions (when chaired by a skilled facilitator) in which conflicting ideas may never otherwise be fully synthesized into plans of action. By persuading each participant to think constructively alongside other participants, the ‘six thinking hats’ method taps into group members’diverse perspectives and uses their collective knowledge without destructive conflict.

Using these hats nurtures creativity by letting participants step beyond their typical roles and contribute to developing, organizing, and progressing ideas. Participants can also identify how their cognitive state at any one time shapes how they approach problems.

Recommendation: Read. Edward de Bono’s Six Thinking Hats presents a very effective technique for stimulating group creativity. The method can remove mental blocks, organize ideas and information, foster cross-fertilization, and help conduct thinking sessions more productively than do other brainstorming methods.

Complement with Dan Ciampa’s Taking Advice for an excellent framework on the kind of advice network you need on strategic, operational, political, and personal elements of your work and life. Read my summary in this article.

How to Address Employees with Inappropriate Clothing

April 26, 2016 By Nagesh Belludi Leave a Comment

Inappropriate dressing is one of those workplace concerns that is often ignored or forgotten until it becomes a problem. Revealing clothing can be an all-day distraction while a sloppy or untidy employee can project an unprofessional image about the entire company.

Some employees simply don’t get it when it comes to clothing choices for work. Inexperienced employees may walk into their offices wearing miniskirts, low rise jeans, baggy jeans that keep falling off the waist, baseball caps, spaghetti strap tops, low-cut blouses that expose the midriff, sandals, flip-flops, inappropriate tattoos, body piercings, or a three-day stubble.

Sadly, managers often avoid talking about inappropriate clothing because the highly sensitive and personal nature of those discussions makes them uncomfortable, especially when the offending employee is of the other gender.

Letting the problem fester makes the situation worse: each day the offending employee doesn’t hear an objection only reinforces his/her assumption that the clothing is appropriate and increases the prospect of a defensive reaction when a manager decides to finally address the issue.

How to Tell an Employee Who Is Dressed Inappropriately?

Dealing with unprofessional dress can be awkward, but it’s crucial to intervene directly, tactfully, and discretely.

Begin by having an official company policy on the expected work attire and making employees aware of it. Not only does a dress code set the standards for appropriate clothing, but it also provides a legal basis for addressing a problem without making it an issue of personal judgment. Given the modern-day relaxed rules concerning office attire, try to be specific as possible instead of using vague terms such as “business casual.” One best practice is to include pictures from dress stores for what is appropriate and what is not. Make sure the dress code is consistent with your company and industry’s culture and what your customers expect. Include policies regarding hygiene, personal grooming, tattoos, and piercings. Update the dress code to keep up with the latest professional, social, and fashion trends.
Meet the offending employee discretely and ask, “Aaron, are you aware of our dress code?” Then, mention the specific instance of the problem, “Some of your clothes are a bit more provocative than appropriate for our workplace.” State facts and not judgments. Relate any rebuke to a business purpose, viz., the need for a professional workplace or dress-appropriateness in customer-facing roles. Ask the employee how he/she could rectify the matter. If necessary, remind that employees must accommodate the employer, not the other way around.
Be sensitive about religious, cultural, and gender-related aspects of office dressing. A male manager who needs to speak to a female employee (or vice versa) should consider having the problem subtly and discretely addressed through another female employee. Consider including another coworker in the conversation as a witness to prevent a discrimination claim. Seek guidance from human resources.
If the problem persists, try to converse again but have someone from human resources present.

Idea for Impact: A manager can forestall a great deal of employee problems by being proactive about setting expectations. Managers can and should create an appropriate work environment by defining hard boundaries on office etiquette, respectful interaction, and dress codes and then actively addressing concerns before they become problems.

The Difference between Coaching and Feedback

November 3, 2015 By Nagesh Belludi 4 Comments

Perhaps this is a matter of semantics; but in my leadership consulting, I help managers identify the following nuances between coaching and feedback.

In the following discussion, ‘feedback’ refers chiefly to corrective or “negative” feedback. Appreciative or “positive” feedback in the form of honest praises, approvals, and compliments are just as essential as corrective feedback. As I’ve written in previous articles, great managers communicate corrective feedback and appreciative feedback distinctly instead of interspersing them in the form of “feedback sandwiches.”

Differences between Coaching and Feedback

Coaching is preparative. Feedback is corrective.
Coaching focuses on possibilities. Feedback focuses on adjustment.
Coaching is about future behavior. Feedback is about past (and current) behavior.
Coaching is inquiry-oriented. Feedback is scrutiny-oriented.
Coaching stems from developmental needs. Feedback stems from judgmental needs.
Coaching is about assisting employees reach their goals for the future. Feedback is about helping employees understand what prevents them from reaching their current goals.
Coaching is about advocating optimal performance. Feedback is about reinforcing appropriate behavior.
Coaching is more about helping employees grow. Feedback is more about helping employees not fail. (Both coaching and feedback are about helping employees succeed.)
Coaching guides employees in the direction that suits them best. Feedback ensures that employees uphold espoused values and meet expectations.

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Conversations

Lessons from the Renowned People Skills of Steel Tycoons Charles M Schwab and Andrew Carnegie

Don’t be “bothered with the finicky little things that trouble so many people.”

“Be hearty in approbation and lavish in your praise”

Idea for Impact: People who cannot tolerate others’ shortcomings are at a marked disadvantage in life.

Wondering what to read next?

Most worry is ultimately fruitless

Writing about your anxieties and worries can help you cope with current concerns

Wondering what to read next?

Without MBWA, managers rarely emerge from their offices-turned-fortresses

Fostering open two-way communication

Learning about problems and concerns at firsthand

Idea for Impact: Practice MBWA

Wondering what to read next?

Negative Effects of Groupthink in Teamwork

Antidote to Groupthink in Teamwork

Idea for Impact: Sometimes, Teamwork is Overrated

Wondering what to read next?

The proactive approach to moonlighting

Tell employees they can’t mix their business with your company’s business

Discourage employees from selling stuff to other employees

Idea for Impact: Managers can forestall many employee problems by being proactive and setting expectations

Wondering what to read next?

Wondering what to read next?

Follow the “Traffic Light Rule”

How to be Concise and Retain your Audience’s Interest

Wondering what to read next?

Using the ‘Six Thinking Hats’ for Structured Brainstorming

Use De Bono’s Six Thinking Hats Model for Critical Thinking and Problem Solving

Wondering what to read next?

How to Tell an Employee Who Is Dressed Inappropriately?

Wondering what to read next?

Differences between Coaching and Feedback

Wondering what to read next?