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Communication

How to Project Positive Expectations

June 4, 2020 By Nagesh Belludi Leave a Comment

If you want to be seen as a doer, somebody who can be depended upon to get a job done, answer with “I will” whenever possible.

According to George Walther, author of Power Talking: 50 Ways to Say What You Mean & Get What You Want (1991,) expressions such as “I’ll try” make you seem hesitant—even ineffective.

Recall all the people who’ve promise to do something by saying, “I’ll try to get back to you tomorrow.” They rarely do. They have to be reminded, prodded, and nagged.

Those who announce, “I’ll have an answer for you by two this afternoon,” typically follow through.

Idea for Impact: Watch Your Language

Your choice of words matters. You are building your reputation—your brand—one interaction at a time.

Your assertions set the tone for what others can expect from you. They also motivate you to get the job done as you’ve promised.

Speak the language of success.

Wondering what to read next?

  1. Benefits, Not Boasts
  2. Buy Yourself Time
  3. Honest Commitments: Saying ‘No’ is Kindness
  4. What Jeeves Teaches About Passive Voice as a Tool of Tact
  5. A Trick to Help you Praise At Least Three People Every Day

Filed Under: Effective Communication, Sharpening Your Skills Tagged With: Body Language, Communication, Conversations, Likeability, Negotiation, Skills for Success, Social Skills

How to Gain Empathic Insight during a Conflict

May 28, 2020 By Nagesh Belludi Leave a Comment

One simple starting point for finding common ground during a conflict is to ask, “what if the others’ perspectives were true?”

When others tell you something that you don’t agree with, just suspend disbelief for a moment.

Imagine what it is to be like them.

Think, “what if the others’ perspectives are true.”

What would that mean to you?

What would that mean in the context of your shared interests?

How would that change your perspective on your own opinion?

Putting yourself in the other person’s shoes can help you identify how they’re feeling and why they’re feeling that way. This makes it easier to take the big vital step: treating them with empathy and compassion. Suddenly, the conflict is less personal—it’s not about you or them.

Idea for Impact: We human beings are not transformed as much by statistics and facts as we are by stories. When there are two alternative viewpoints of one story, being open-minded, listening honestly, and identifying the other through their stories could be really transformative. It changes the conversation. It helps you move forward and seek solutions that are favorable to both sides.

Wondering what to read next?

  1. Don’t Ignore the Counterevidence
  2. To Make an Effective Argument, Explain Your Opponent’s Perspective
  3. Rapoport’s Rules to Criticize Someone Constructively
  4. Presenting Facts Can Sometimes Backfire
  5. How to Argue like the Wright Brothers

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Communication, Conflict, Conversations, Critical Thinking, Getting Along, Persuasion, Thinking Tools, Thought Process

What Happens When You Talk About Too Many Goals

February 28, 2020 By Nagesh Belludi Leave a Comment

To supplement this illustrious sketch by the British cartoonist Matt Pritchett, an excerpt from HuffPost’s article on “How Jeremy Corbyn Lost The Election,”

One big problem was the sheer size of the [Labour Party] manifesto and the number of policies on offer. Candidates complained that they didn’t have a single five-point pledge card like the one Tony Blair made famous. While the Tories had a simple message of ‘Get Brexit Done,’ Labour lacked a similarly easy ‘doorstep offer.’ “We had so much in the manifesto we almost had too much,” one senior source said. “It felt like none of it was cutting through. You needed to boil it down.”

“We tried to give a retail offer and also a grand vision and ended up falling between the two stools. To get across ‘you’ll be better off with Labour,’ we should have made our position clearer much earlier.”

Idea for Impact: Distill your goals into simple messages that others will find relevant and timely. When it comes to persuasion, clarity and conciseness are critical. Weak messages meander. Smart messages immediately express what’s important and help rally your resources towards your mission.

Wondering what to read next?

  1. Serve the ‘Lazy Grapefruit’
  2. The Best Leaders Make the Complex Simple
  3. Everything in Life Has an Opportunity Cost
  4. Never Give a Boring Presentation Again
  5. The Rule of Three

Filed Under: Effective Communication, Mental Models, Sharpening Your Skills Tagged With: Communication, Decision-Making, Etiquette, Goals, Meetings, Persuasion, Presentations, Simple Living, Targets, Thought Process, Winning on the Job

Never Give a Boring Presentation Again

February 13, 2020 By Nagesh Belludi Leave a Comment

When speaking to an audience, clarity and conciseness are critical.

Even the most exciting content can become meaningless if your audience can’t absorb your message.

When preparing a speech, begin at the end

Ask yourself, “If my audience can remember only three points from my presentation, what do I want them to remember?” Distill your message into three six-word bumper stickers. Frame your presentation around those three core messages.

If you’re addressing an audience that you aren’t familiar with, ask the organizers for the names of a half dozen people who will be in the audience. Contact them and find out about their backgrounds and their expectations for your presentation.

Don’t assume that ‘easy to understand’ could be interpreted as ‘too simple.’

Engage your audience effectively by quickly introducing your messages, perhaps with an interesting story or anecdote. Explain why you care your messages so deeply, and convince your audience members that they should, too.

Being short and snappy also helps you finish promptly and show respect for your audience’s schedules.

Idea for Impact: Don’t try to cover too much ground

A great speaker is made not by what they say but by what they choose not to say. Be clear on the purpose of your presentation and let that govern what content you include or exclude.

Wondering what to read next?

  1. Unlock the Power of Communication: Start with the End in Mind!
  2. What Happens When You Talk About Too Many Goals
  3. Serve the ‘Lazy Grapefruit’
  4. Avoid the Lectern in Presentations
  5. Jargon Has Its Place in Business Communication

Filed Under: Effective Communication Tagged With: Communication, Etiquette, Meetings, Networking, Persuasion, Presentations

Here’s a Tactic to Sell Change: As a Natural Progression

October 10, 2019 By Nagesh Belludi Leave a Comment

In Venice: The Hinge of Europe, 1081–1797 (1974,) the eminent University of Chicago historian William McNeill outlined how the Venetian Republic shaped European history. Describing the notion of trans-cultural diffusion, he wrote,

When a group of men encounter a commodity, technique, or idea that seems superior to what they had previously known, they will try to acquire and make their own whatever they perceive to be superior, but only as long as this does not seem to endanger other values they hold dear.

University of Washington’s Roger Soder quotes McNeill’s remarks in The Language of Leadership (2001) and supplies a case in point:

This is best illustrated by the technique of Jesuits who brought “new math” [including astronomy and mechanics] to China in the 1600s. They created the myth that the new Western mathematics had in fact evolved out of ancient Chinese ideas. The new ideas, they felt, would be accepted much more readily if they were seen as a natural progression of previously accepted methods.

That’s an important lesson on how to sell change: as a natural progression of the status quo.

Idea for Impact: People find themselves unable or unwilling to make fundamental changes in their lives. They tend to be particularly unwelcoming of ideas that they fear will alienate them from their core values. Tread delicately if you want effective change.

Wondering what to read next?

  1. This Manager’s Change Initiatives Lacked Ethos, Pathos, Logos: Case Study on Aristotle’s Persuasion Framework
  2. Don’t Say “Yes” When You Really Want to Say “No”
  3. What Most People Get Wrong About Focus
  4. Serve the ‘Lazy Grapefruit’
  5. Honest Commitments: Saying ‘No’ is Kindness

Filed Under: Effective Communication, Sharpening Your Skills Tagged With: Assertiveness, Communication, Critical Thinking, Likeability, Negotiation, Persuasion, Relationships, Thought Process

Benefits, Not Boasts

July 18, 2019 By Nagesh Belludi Leave a Comment

Just about every interaction is about selling something, whether you realize it or not.

When you try to be persuasive in a pitch or a presentation, you may come to pass as being overconfident at best, or boastful at worst.

Here’s a method that can help you transform your boasts into benefits in support of a prospective customer.

“I have 15 years of experience in this field,” may sound boastful. Instead, say, “I bring to you 15 years of experience in this field, promising you that, should any problems surface, they will be handled promptly and proficiently.” This tolerable way to promote yourself also won’t make you seem forceful.

More to the point,

  • Avoid self-superiority declarations such as “I am better than others.” Instead, couch your claims as endorsements from others: “My past clients have told me that … .” According to a study by organizational theorist Jeffrey Pfeffer, you’ll be regarded more likable and competent if you can get somebody else (even a paid agent) to sing your praises for you.
  • Steer clear of humblebragging, i.e. masking a boast as a self-deprecating statement as in “I’m a perfectionist at times; it is so hard!” Humblebraggers appear less sincere than blatant braggarts do.

Wondering what to read next?

  1. How to Project Positive Expectations
  2. How to Mediate in a Dispute
  3. Honest Commitments: Saying ‘No’ is Kindness
  4. How to … Make a Memorable Elevator Speech
  5. What Jeeves Teaches About Passive Voice as a Tool of Tact

Filed Under: Effective Communication, Sharpening Your Skills Tagged With: Communication, Confidence, Conversations, Customer Service, Negotiation, Persuasion, Skills for Success, Social Skills, Winning on the Job

A Trick to Help you Praise At Least Three People Every Day

July 2, 2019 By Nagesh Belludi Leave a Comment

Scott Adams, the American cartoonist who created Dilbert, writes in How to Fail at Almost Everything and Still Win Big (2013),

Children are accustomed to a continual stream of criticisms and praise, but adults can go weeks without a compliment while enduring criticism both at work and at home. Adults are starved for a kind word. When you understand the power of honest praise (as opposed to bullshitting, flattery, and sucking up), you realize that withholding it borders on immoral. If you see something that impresses you, a decent respect to humanity insists you voice your praise.

Lavish Praise on People and They’ll Flourish

In his masterful self-help manual, How to Win Friends and Influence People (1936), Dale Carnegie quotes the American steel magnate Charles M Schwab who was renowned for his people skills,

I consider my ability to arouse enthusiasm among my people, the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement. …

I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise. …

I have yet to find the person, however great or exalted his station, who did not do better work and put forth greater effort under a spirit of approval than he would ever do under a spirit of criticism.

Carnegie suggests, “Be lavish with praise, but only in a genuine way … remember, we all crave appreciation and recognition, and will do almost anything to get it. But nobody wants insincerity. Nobody wants flattery.”

How to Praise No Less Than Three People Every Day

Here’s a simple, effective technique to unleash the power of praise and honest appreciation:

  • Start each day with three coins in your left pocket.
  • Transfer one coin to your right pocket each time you praise someone or remark about something favorably. See my previous article on how to recognize people in six easy steps.
  • Make sure that you have all the three coins in your right pocket by the end of the day, but don’t give compliments willy-nilly.

Avoid flattery and pretentiousness, especially when someone thinks that they truly don’t deserve the praise. As well, don’t undercut praise with criticism (as in a sandwich feedback.)

Idea for Impact: If you can’t be bothered with opportunities to elevate others’ day with a few simple words of appreciation, perhaps you’re just too insecure or emotional stingy. Even if praise is directed on others, it emphasizes your own good character—it shows you’re can go beyond self-absorption in the self-consumed society that we live in.

Wondering what to read next?

  1. How Small Talk in Italy Changed My Perspective on Talking to Strangers
  2. What Jeeves Teaches About Passive Voice as a Tool of Tact
  3. How to Accept Compliments Gracefully
  4. You Always Have to Say ‘Good’
  5. Listen to Understand, Not to Respond

Filed Under: Effective Communication, Sharpening Your Skills Tagged With: Communication, Conversations, Courtesy, Etiquette, Getting Along, Likeability, Personality, Relationships, Social Skills

Don’t Ignore the Counterevidence

September 14, 2018 By Nagesh Belludi Leave a Comment

Left to themselves, much of our opinions and judgments are subjective, imprecise, incomplete, narrow-minded, or utterly unapprised.

A good critical-thinker deliberates objectively about alternative world-views that may cause him/her to philosophize differently. The English philosopher and economist John Stuart Mill made an unparalleled case for this intellectual obligation in his treatise On Liberty (1859):

If the cultivation of the understanding consists in one thing more than in another, it is surely in learning the grounds of one’s own opinions. Whatever people believe, on subjects on which it is of the first importance to believe rightly, they ought to be able to defend against at least the common objections. … on every subject on which difference of opinion is possible, the truth depends on a balance to be struck between two sets of conflicting reasons. Even in natural philosophy, there is always some other explanation possible of the same facts; some geocentric theory instead of heliocentric, some phlogiston instead of oxygen; and it has to be shown why that other theory cannot be the true one: and until this is shown, and until we know how it is shown, we do not understand the grounds of our opinion. But when we turn to subjects infinitely more complicated, to morals, religion, politics, social relations, and the business of life, three-fourths of the arguments for every disputed opinion consist in dispelling the appearances which favour some opinion different from it. The greatest orator, save one, of antiquity, has left it on record that he always studied his adversary’s case with as great, if not with still greater, intensity than even his own. What Cicero practised as the means of forensic success, requires to be imitated by all who study any subject in order to arrive at the truth. He who knows only his own side of the case, knows little of that. His reasons may be good, and no one may have been able to refute them. But if he is equally unable to refute the reasons on the opposite side; if he does not so much as know what they are, he has no ground for preferring either opinion. The rational position for him would be suspension of judgment, and unless he contents himself with that, he is either led by authority, or adopts, like the generality of the world, the side to which he feels most inclination.

Mill recommends anticipating the potential objections to one’s argument, coming to terms with the merits of opposing points of view, and establishing why the balance of reasons still supports one’s viewpoints:

Ninety-nine in a hundred of what are called educated men are in this condition; even of those who can argue fluently for their opinions. Their conclusion may be true, but it might be false for anything they know: they have never thrown themselves into the mental position of those who think differently from them, and considered what such persons may have to say; and consequently they do not, in any proper sense of the word, know the doctrine which they themselves profess. … So essential is this discipline to a real understanding of moral and human subjects, that if opponents of all important truths do not exist, it is indispensable to imagine them, and supply them with the strongest arguments which the most skilful devil’s advocate can conjure up.

Idea for Impact: Consider objections to your viewpoints; Remain open to alternative interpretations.

Suspend your inclinations and commitments and ask whether any of the objections have some force against your argument.

Don’t argue merely from those premises that appear compelling to you; address the premises that appear compelling to your opponent.

As Aristotle counseled, “The fool tells me his reasons; the wise man persuades me with my own.”

Wondering what to read next?

  1. How to Gain Empathic Insight during a Conflict
  2. To Make an Effective Argument, Explain Your Opponent’s Perspective
  3. Rapoport’s Rules to Criticize Someone Constructively
  4. Presenting Facts Can Sometimes Backfire
  5. How to Argue like the Wright Brothers

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Communication, Conflict, Conversations, Critical Thinking, Getting Along, Persuasion, Thinking Tools, Thought Process

How to Organize Your Inbox & Reduce Email Stress

January 19, 2018 By Nagesh Belludi Leave a Comment

The recipe for staying on top of your email is to be ruthless about what you send and receive, and to focus on how you process your inbox. Here are thirteen practices that may help you be in command of your inbox.

  1. How to Organize Your Inbox & Reduce Email Stress Turn off all new email notifications.
  2. Limit the number of times you access your email.
  3. Avoid checking your email during the first hour of the day. Work on something that requires your energy and focus.
  4. Don’t have your email software opened … keep it closed until it’s time to “do” email.
  5. When you “do” email, follow the “Process to Zero” technique. Merlin Mann, the productivity guru who popularized this technique, emphasized, “Never check your email without processing to zero.” Handle every email just once, and take one of these actions: delete or archive, delegate, respond, or defer.
  6. If you can process an incoming email in a minute or two, act on that email immediately, using the Two-Minute “Do-it-now” Rule.
  7. For any email that requires inputs or deliberation, start a reply email, and file it in the “Drafts” folder of your email software. Set aside a block of time to crank though all such draft emails.
  8. Tell people with whom you communicate the most that you intend to check your email intermittently. Encourage them to telephone or drop by if they need a quick response.
  9. If you’ve been dreading a large backlog of email, consider deleting everything that’s over three weeks old. If the contents of any of those emails were of any consequence, somebody would have appraised you of their substance.
  10. Reduce the number of emails you send. Decrease the number of people you carbon-copy on emails. Consider meetings or telephone calls for more effective interaction.
  11. Curb the number of email messages you receive. Ask to be removed from irrelevant newsgroups, and unsubscribe from marketing emails. Learn how to use the “filter” feature on your email software.
  12. Don’t get sucked into replying to every email. Reply only to those that are of relevant to your priorities. Let other communicators follow up with you if they need a reply.
  13. Empty your inbox by the end of the day and process every message.

Idea for Impact: Don’t let an overflowing inbox be a big distraction (read my article on the Zeigarnik Effect.)

Wondering what to read next?

  1. How to … Tame Your Calendar Before It Tames You
  2. Zeigarnik Effect: How Incomplete Tasks Trigger Stress
  3. Hofstadter’s Law: Why Everything Takes Longer Than Anticipated
  4. Checking Email in the Morning is an Excuse for Those Who Lack Direction
  5. Save Yourself from Email Overload by Checking Email Just Three Times a Day

Filed Under: Effective Communication Tagged With: Communication, Email, Procrastination, Stress, Tardiness, Time Management, Work-Life

Jargon Has Its Place in Business Communication

September 22, 2017 By Nagesh Belludi 1 Comment

Jargon Has Its Place in Business Communication

Jargon and Buzzwords Can Hinder Communication…

The media’s excessive loathing of jargon and buzzwords is somewhat unjustified.

Yes, business communication is inundated with clichéd catchphrases with murky meanings that add no real linguistic efficiency. People tend to use such language merely to sound intelligent and important.

Why not? It’s all part of “locker-room chat.” It’s only human nature to pattern our language (and behavior) to prove that we are “in the loop.” If others are looking smart or fashionable from using specific slang and buzzwords, we will feel enticed enough to belong to that clique.

… But Jargon and Buzzwords May Be Very Helpful

Jargon and buzzwords may be annoyances, but crisp communication often needs the use of the appropriate vernacular. Every industry, profession, company, and team has a lingua franca that’s full of well-recognized acronyms, phrases, and lingo for concepts and ideas. Ordinary words do not lend such efficiency.

When used properly, purposeful jargon can actually be an efficient way to talk about complex topics in a concise way—for example, phrases such as “mission-critical” and “key differentiators” may convey much significance when discussing the “strategic resource allocation.”

Idea for Impact: Don’t Use Jargon and Buzzwords Just Because They’re Trendy

Master the vernacular of the industry, company, and team you’re working with. Limit jargon and avoid the overuse of buzzwords. Use them only when it is sensible and pragmatic—to facilitate concise and clear communication, not just to look “cool” or to “belong.”

Remember, effective communication isn’t about demonstrating your fancy vocabulary or rosy language. It’s about communicating your message in the best way possible to the audience that you’re targeting.

Wondering what to read next?

  1. Unlock the Power of Communication: Start with the End in Mind!
  2. Never Give a Boring Presentation Again
  3. Five Signs of Excessive Confidence
  4. Lessons from JFK’s Inspiration Moon Landing Speeches
  5. Avoid the Lectern in Presentations

Filed Under: Effective Communication Tagged With: Communication, Confidence, Conversations, Humility, Meetings, Networking, Presentations

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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