Right Attitudes

Ideas for Impact

Attitudes

When Anonymity Becomes Cowardice

By Leave a Comment

Faceless Monsters---When Anonymity Becomes Cowardice

A variety of psychological factors contribute to people being nasty online. Rider University psychologist John Suler famously argued that online environments unleash aspects of our personality that we usually keep under guard—a phenomenon he called the online disinhibition effect. With names concealed, there’s no pressure to maintain a public facade. Cyberspace becomes a separate dimension where the usual rules don’t apply. Actions no longer carry consequences. There’s no liability for rudeness and inappropriate behavior.

The disinhibition effect is also called ‘The Gyges Effect,’ after the Ring of Gyges, a mythical invisibility device in Plato’s Republic. The ring grants its owner the power to become invisible at will. Plato considers whether an intelligent person would be just if one did not have to fear any bad reputation for committing injustices.

When Anonymity Becomes Cowardice - The Psychology of Internet Trolls Social media has a way of magnifying some of the worst facets of human nature. By allowing masked identities, as Professor Suler points out, abusers avoid accountability for their conduct and dissociate their online selves from their real-world selves. In real life, combative behavior triggers a victim’s immediate reaction–a change in tone of voice or a counterargument, even aggression. However, these deterrents are missing or delayed in the online world, and social inhibition is removed. Online abusers see their victims as faceless, abstract cutouts with no feelings and undeserving of fairness, compassion, and honesty.

Idea for Impact: Keep away from being nasty online. Awareness and activism are vital to civic duty, but you should seek out actual human beings who know how to converse intelligently on anything they disagree with.

Wondering what to read next?

  1. Cancel Culture has a Condescension Problem
  2. Could Limiting Social Media Reduce Your Anxiety About Work?
  3. How to Have a Decent Discussion with Those You Love but Disagree With
  4. The Problem of Living Inside Echo Chambers
  5. Charlie Munger’s Iron Prescription

Quantity is the Path to Quality

By Leave a Comment

Consistently Not Stupid Happiness is not how much time you spend doing what you love, but how little time you spend doing what you hate.

As in Charlie Munger’s recipe for success: “It is remarkable how much long-term advantage people have gotten by trying to be consistently not stupid, instead of trying to be very intelligent.” And “I know I’ll perform better if I run my nose in my own stupid mistakes.”

Idea for Impact: The road less stupid can keep you from silly errors, if not all errors.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  2. If You’re Looking for Bad Luck, You’ll Soon Find It
  3. Don’t Live in a World Ruled by Falsehoods
  4. Question Success More Than Failure
  5. A Quick Way to Build Your Confidence Right Now

Is The Customer Always Right?

By Leave a Comment

Put the Customer First, but Don't Get Mistreated by Them No matter how finicky or rude a customer is, many businesses make employees treat bad customers with unquestioned respect or risk reprobation—even getting sacked.

Per the well-worn business adage, is “the customer is always right?” No, they’re not. Sometimes they’re wrong, and they need to be told so.

Your goal should be to do business with people that you enjoy doing business with. Some customers simply aren’t good customers. They don’t follow directions and complain irrationally. They have unreasonable expectations, and they treat your people rudely.

Idea for Impact: A prudent maxim is, “the customer is usually right.” Put the customer first, but don’t get mistreated by them. Putting the customer first doesn’t mean putting employees second. As a business, you must let customers be wrong with respect and dignity; but employees should be authorized to caution some customers, “After due consideration, we believe your actions are unacceptable. Persist, and we’d choose to lose your business.” Some bad customers are just bad for your business.

Almost always, though, unhappy customers are your greatest source of learning; they can especially offer an honest assessment of the expectations you’re setting. Customer satisfaction with a transaction depends on their expectations going into it.

Wondering what to read next?

  1. Avoid Control Talk
  2. Competitive vs Cooperative Negotiation
  3. When One Person is More Interested in a Relationship
  4. The High Cost of Winning a Small Argument
  5. The #1 Learning from Sun Tzu’s Art of War: Avoid Battle

A Quick Way to Build Your Confidence Right Now

By Leave a Comment

How to Feel More in Control Guilt, anxiety, and fear usually manifest as a creeping mindset of what’s lacking. You feel you’re not enough, and you don’t have the resources you need to achieve your goals.

Lack of confidence will probably hold you back more than you may acknowledge. Be mindful of your thoughts and address these negative thinking patterns. Notice how you speak to yourself—harping only on what isn’t enough of or what isn’t working doesn’t instill your self-assuredness.

When you spiral about what is lacking, try the Abundance Mentality—it empowers you to believe in your extant ability. You can make do with what you have and overcome any difficulties. This isn’t some naïve “can do” temperament, but it’s an earnest endeavor to muster hope and agency instead of doubt and helplessness.

Idea for Impact: The less you do, the less confident you’ll feel.

Don’t wait until you feel more confident—often, more ruminating leads to analysis paralysis. Self-confidence comes from successful experiences, and to create these successful experiences, take action.

Take a low-risk action to increase your confidence. Assume you’re the most confident self you’ve ever been and do what that self would do. Prioritize your choices and direct your resources to pressing needs, ignoring other goals.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  2. A Bit of Insecurity Can Help You Be Your Best Self
  3. How to Embrace Uncertainty and Leave Room for Doubt
  4. Smart Folks are Most Susceptible to Overanalyzing and Overthinking
  5. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect

Be Kind … To Yourself

By Leave a Comment

'Fierce Self-Compassion' by Kristin Neff (ISBN 006299106X) In Fierce Self-Compassion: How Women Can Harness Kindness to Speak Up, Claim Their Power and Thrive (2021,) University of Texas-Austin’s Kristin Neff argues that self-acceptance and self-compassion—being good to ourselves—makes us more likely to adopt healthy behaviors.

Neff summarizes numerous studies that have suggested that self-compassion is associated with overall well-being: “The more you’re able to accept yourself, the more you’re able to make positive, healthy changes in your life.”

The most important relationship you’ll ever have is the relationship with yourself. Learn to pay attention to your thoughts and feelings. Put your needs on top; give yourself compassion and comfort. Listen to your restlessness. Feelings of agitation can lead to a new life of purpose. True self-awareness can help you learn what drives you, what excites you and motivates you.

Self-Compassion: Be Kind ... To Yourself Neff suggests creating moments within each day and practicing meaningful self-care. Do something nice for yourself: take a walk in the woods, meditate, play with a pet, call a friend for support, journal, or indulge in a hot bath.

Idea for Impact: Pay attention to your self-talk and speak to yourself the way you would to someone you love, “What do you need right now?” Dwell upon that question and allow an authentic answer to emerge. Then, ask, “What’s one brave decision you can make now to get unstuck and move in the direction of your goals? What’s stopping you from getting started?”

Wondering what to read next?

  1. What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’
  2. Heaven and Hell: A Zen Parable on Self-Awareness
  3. I’ll Be Happy When …
  4. The Gift of the Present Moment
  5. This May Be the Most Potent Cure for Melancholy

Bollywood: An Escapism to a Happier Place

By Leave a Comment

'Desperately Seeking Shah Rukh' by Shrayana Bhattacharya (ISBN 9354891934) On a long plane ride to India recently, I read Desperately Seeking Shah Rukh: India’s Lonely Young Women and the Search for Intimacy and Independence (2021,) economist Shrayana Bhattacharya’s ethnographic examination of legions of the superstar’s female fans.

Bollywood offers a diversion from the humdrum—and a reprieve from life’s many injustices. Female fans idealize Shah Rukh Khan in his portrayal of romantic, sensitive, vulnerable characters who’re utterly devoted to the women they love. But author Bhattacharya uses the escapism that Bollywood provides as a frame to paint a picture of feminism and socioeconomic inequity. Makes for interesting reading.

Bollywood Star Shah Rukh Khan: An Escapism to a Happier Place

All forms of entertainment offer pleasant escapism—a balm against life’s slings and arrows. But Bollywood melodramas go a step further. Amid the predictable storylines and emotional dialog is the kind and brave hero—the ones typically played by Shah Rukh Khan—who fights for the affections of a pretty damsel against all adversities and vile thugs. Its heroes embody all the desirable qualities and fill fans’ heads with dreams of romance and resolution that may never come.

Their fantasies are—can I get married and be happy? Can I own a small car and not worry about petrol prices? Life can be very hard in India, so for two hours, I’ll give them real fantasy.

—Shah Rukh Khan, quoted in The Australian 10-Aug-2013

And that isn’t so bad. When everything in the film is so pleasing to the hearts—pretty locales, vibrant colors, rhythmic music, and spirited dancing included—no one cares about the predicable hollowness, cheesy dialogues, and the lousy acting.

Idea for Impact: Escapism from quotidian existence makes the world a more optimistic place, waiting to be filled with its own color and song.

Wondering what to read next?

  1. Be Kind … To Yourself
  2. Perspective is a Fabulous Gift. Your Life is Your Contribution.
  3. Five Ways … You Could Be More Optimistic
  4. Heaven and Hell: A Zen Parable on Self-Awareness
  5. This May Be the Most Potent Cure for Melancholy

The Secret to Happiness in Relationships is Lowering Your Expectations

By Leave a Comment

The Secret to Happiness in Relationships is Lowering Your Expectations

Happiness depends not on how well things are going, but on whether things are going better or worse than expected. (A case in point: under-promising and over-delivering is a sure way to build customer loyalty.)

Right-size what you can expect from others. You’d be happier to accept other people’s difficult behaviors when you expect less from them. The instant you feel disappointed because another person didn’t come through for you, remind yourself, “It isn’t for me to have those expectations on her.”

The definitive purpose of moderating your expectations of other people isn’t to give them some sort of pass. Instead, it is to help you take off your rose-colored spectacles and appreciate the being-as-is. This change of attitude helps you moderate the constant frustration—even anger—from those around you.

Idea for Impact: If you have high expectations of other people and they disappoint you, you’re giving them permission to dictate how you’ll feel. That’s a lot of power to give to others.

Wondering what to read next?

  1. The More You Can Manage Your Emotions, the More Effective You’ll Be
  2. Change Your Perspective, Change Your Reactions
  3. Release Your Cows … Be Happy
  4. Get Rid of Relationship Clutter
  5. What the Buddha Taught About Restraining and Dealing with Anger

Can’t Expect to Hold the Same Set of Beliefs Your Entire Life

By Leave a Comment

The Truth That it's Okay to Change It’s okay to challenge your core values and change.

That’s normal and healthy.

It means you’re able to ability to transcend your current worldview and have an open mind. You’re willing to learn about new perspectives. You’re eager to search actively for evidence against your favored beliefs, discover and challenge your internal biases, and change your core values if they no longer make sense.

Having the freedom to change your core beliefs and being able to reason and reconsider your positions on something is an integral part of being human, as Aristotle writes in his Nicomachean Ethics.

Don’t be more committed to the appearance of consistency than to real growth.

Don’t inadvertently buy into the values that predominate popular culture.

When you have doubts and questions and changes of heart and mind, even on fundamental issues such as faith or political orientation, don’t consider them character defects or moral flaws. You’re just exercising your ability for rational thought.

Life should alter you. It should recondition your soul and mind and refocus your lens. Time and experience—the people you meet, the ideas you stumble upon, and how you discover meaning—should all change you. On religion, say, you won’t have the understanding of yourself and of God and the world that you had ten years ago. And you can bet that the same won’t be true ten years from now.

Challenge your core values and change As a human, you grow and change. Your worldview can—and should—reflect that growth. Regardless of what you feel, think, believe, and profess today, if someday in the future you find yourself in a different place, remember: it’s okay to realign your mind—and to speak it.

Idea for Impact: Rethink everything you previously thought out. It’ll only strengthen your character.

You’ll also discover that you’re rarely offended by other people’s opinions anymore, even when they differ significantly from your own. You’ll be care far more about how people justify and rationalize those views. And you’ll get a better appreciation of the nuances—this is much more important than whether or not someone agrees with you.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  2. No One Has a Monopoly on Truth
  3. Ever Wonder If The Other Side May Be Right?
  4. Care Less for What Other People Think
  5. The Power of Counterintuitive Thinking

Don’t Be a Prisoner of the Hurt Done to You

By Leave a Comment

The Irish philosopher and poet John O’Donohue writes in Eternal Echoes: Celtic Reflections on Our Yearning to Belong (1998,)

Forgiveness is one of the really difficult things in life. The logic of receiving hurt seems to run in the direction of never forgetting either the hurt or the hurter. When you forgive, some deeper, divine generosity takes over. When you can forgive, then you are free. When you cannot forgive, you are a prisoner of the hurt done to you. If you are really disappointed in someone and you become embittered, you become incarcerated inside that feeling. Only the grace of forgiveness can break the straight logic of hurt and embitterment. It gives you a way out, because it places the conflict on a completely different level. In a strange way, it keeps the whole conflict human. You begin to see and understand the conditions, circumstances, or weakness that made the other person act as they did.

Forgiveness - Don't Be a Prisoner of the Hurt Done to You Forgiveness begins with recognizing that the pain wrought upon you by someone else stems from her own deep suffering.

In other words, forgiveness is opening up to the insight that, while you are the victim of another who has caused you some suffering, she herself is also a victim of suffering. A set of circumstances—often beyond your understanding—have influenced her to perpetuate the hurt upon you.

When you adopt this enlightened state, you’re not condoning or justifying aggression, abuse, or violence. Instead, you’re responding with such kindness as to equip you with a substantial emotional breakthrough towards giving up resentment, harsh judgment, and revenge against the person who caused hurt.

Responding with the understanding that suffering stems from suffering can progressively offer you emotional freedom from the second-order suffering that comes from replaying that hurt repeatedly.

Idea for Impact: Forgiveness is for you—not for anyone else. Append your grievance story to remind youself of the heroic choice of realizing that forgiveness was hard—but you found a way to forgive anyway. Holding onto the anger and resentment will, then, no longer carry the same weight on you.

Wondering what to read next?

  1. This May Be the Most Potent Cure for Melancholy
  2. How People Defend Themselves in a Crisis
  3. Perspective is a Fabulous Gift. Your Life is Your Contribution.
  4. Don’t Be So Hard on Yourself
  5. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box

Change Your Perspective, Change Your Reactions

By Leave a Comment

Change Your Perspective, Change Your Reactions From the eighth-century Buddhist philosopher Śāntideva’s Bodhicaryavatara (“Entrance to the Path of Awakening,”) a translation from Stephen Batchelor’s A Guide to the Bodhisattva’s Way of Life (1979:)

Where would I possibly find enough leather
With which to cover the surface of the earth?
But just leather on the soles of my shoes
Is equivalent to covering the earth with it
 
Likewise it is not possible for me
To restrain the external course of things
But should I restrain this mind of mine
What would be the need to restrain all else?

A powerful reminder that you can’t magically make the whole world and its people run smooth and easy, but you can reorient your heart and mind to change your perspective and endure the bumps that you’ll encounter.

Idea for Impact: If something isn’t to your liking, change your liking or find something else of your liking. The willingness to adjust is perhaps the single most critical human faculty.

Wondering what to read next?

  1. Anger is the Hardest of the Negative Emotions to Subdue
  2. What the Buddha Taught About Restraining and Dealing with Anger
  3. Learn to Manage Your Negative Emotions and Yourself
  4. The More You Can Manage Your Emotions, the More Effective You’ll Be
  5. Anger Is Often Pointless