Right Attitudes

How to Handle Conflict: Disagree and Commit [Lessons from Amazon & ‘The Bezos Way’]

May 5, 2017 By Nagesh Belludi 1 Comment

How Amazon’s Jeff Bezos Propels Innovation

Amazon’s founder and CEO Jeff Bezos once remarked that it takes five to seven years before the innovation seeds that Amazon plants flourish enough to have a significant impact on the economics of the business.

Since its founding in 1994, Amazon has made endless investments in expanding its business models. It has successfully used its money-making ventures to bankroll explorations into peripheral lines of business. Many of its capital allocation decisions haven’t yielded strong profits; yet, Amazon has flourished beyond everyone’s expectations and its growth potential is undeniable.

Central to this innovation strategy has been Bezos and his leadership team’s foresight, early commitment, and stubborn confidence in the prospect of R&D. Under Bezos’s direction and long-term focus, Amazon still operates as a founder-driven start-up in several major areas.

Bezos has a compelling cultural influence and has institutionalized his distinctive entrepreneurial mindset across the company. His core values are codified as Amazon’s 14 Leadership Principles, one of which is “Have Backbone; Disagree and Commit”:

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

“Disagree and Commit”

Jeff Bezos’s latest short-but-compelling annual letter to his shareholders contains pearls of wisdom on leadership, management, and teamwork. Read the letter; it won’t take long.

Speaking about high-velocity decision making in an ingenious culture, Bezos says he encourages Amazon’s leaders and employees to use the phrase “disagree and commit” to disagree respectfully and experiment with ideas:

Use the phrase “disagree and commit.” This phrase will save a lot of time. If you have conviction on a particular direction even though there’s no consensus, it’s helpful to say, “Look, I know we disagree on this but will you gamble with me on it? Disagree and commit?” By the time you’re at this point, no one can know the answer for sure, and you’ll probably get a quick yes.

This isn’t one way. If you’re the boss, you should do this too. I disagree and commit all the time. We recently greenlit a particular Amazon Studios original. I told the team my view: debatable whether it would be interesting enough, complicated to produce, the business terms aren’t that good, and we have lots of other opportunities. They had a completely different opinion and wanted to go ahead. I wrote back right away with “I disagree and commit and hope it becomes the most watched thing we’ve ever made.” Consider how much slower this decision cycle would have been if the team had actually had to convince me rather than simply get my commitment.

Note what this example is not: it’s not me thinking to myself “well, these guys are wrong and missing the point, but this isn’t worth me chasing.” It’s a genuine disagreement of opinion, a candid expression of my view, a chance for the team to weigh my view, and a quick, sincere commitment to go their way. And given that this team has already brought home 11 Emmys, 6 Golden Globes, and 3 Oscars, I’m just glad they let me in the room at all!

Bezos’s “fail-and-learn” refrain echoes what he wrote on risk-taking in Amazon’s first annual shareholder letter in 1997: “Given a 10 percent chance of a 100-times payout, you should take that bet every time … Failure and invention are inseparable twins. To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment.” That letter has become Amazon’s manifesto on the benefits and methods to long-term thinking and Bezos quotes that letter in every year’s annual letter.

To “disagree and commit” compels people to step out of their comfort zones and to sincerely commit to a project’s success. There is no room for sabotage and disruption—neither can people wait in the wings to exclaim “I told you so.” To “disagree and commit” is to be willing to take prudent risks by acknowledging that others may have diverse beliefs, approaches, ideas, and styles.

Idea for Impact: Embrace Failure because it Leads to Innovation

Many people want to be curious, creative, and experimental—they like to take initiative and investigate new products and solutions. But, when facing difficult choices, they’re naturally afraid of what they don’t know. Self-doubt sets in. They resort to safe and predictable processes. This mindset stifles the very inventive approach they want to apply and foster.

Fear of failure and self-doubt are not usually rooted in facts. They’re emotional. Don’t let this emotion make you play it safe. Don’t overthink your way out of challenges. Understand the types and amounts of risks that are acceptable to you. When facing the prospect of failure, you’re more likely to get unstuck by trying low-risk actions. Experiment. Fail. Learn. Innovate.

Success may instill confidence, but failure imparts wisdom.

Dear Hoarder, Learn to Let Go

May 2, 2017 By Nagesh Belludi 1 Comment

I recently happened upon A&E channel’s reality TV program Hoarders, now in its ninth season. Hoarders shows appalling footage of homes jammed floor-to-ceiling with bewildering amounts of mess. With help from therapists, professional organizers, and “extreme cleaning specialists,” hoarders featured on the show learn to pare down their stacks and clean up their homes and offices.

Hoarding: Harmless Collecting v/s Serious Disorder

Hoarding ranges from mild to severe. Compulsive hoarding is the unwarranted and excessive accumulation of things as well as the unwillingness and the inability to dispose of them. Hoarders believe that their collections will be needed or will have value in the future.

Beyond normal collecting behaviors and hobbies, hoarders amass vast quantities of possessions that fill up and disrupt functional areas of their homes and offices. They stack stuff everywhere—attics, basements, desks, countertops, garages, bathtubs, stairways, cupboards, and nearly all other surfaces they can no longer be used for their intended purposes. When there’s no more room indoors, hoarders expand their clutter into yards and vehicles, and even get storage rentals. They frequently shift items from one hoard to another, without shedding anything.

Hoarders often fail to recognize it as a problem, making treating their hoarding a challenge.

Understanding Hoarders: The Psychology of Hoarding

Hoarders usually have an extreme attachment to their possessions, and oppose letting others borrow—even touch—their possessions. The Diagnostic and Statistical Manual of Mental Disorders, the definitive catalog of mental disorders used by American mental health professionals, calls “the inability to discard worn-out or worthless objects even when they have no sentimental value” a symptom of obsessive-compulsive disorder (OCD.)

Hoarding behavior typically has physical, emotional, social, financial, and legal hurtful consequences. Hoarders have trouble making decisions. They often suffer from chronic procrastination, and have considerable difficulties getting things done.

Hoarding usually accompanies varying levels of anxiety. Hoarding both eases anxiety and produces it. Hoarders feel emotionally secure when surrounded by the things they collect. The more they hoard, the more shielded they feel from the outside world and the more they become isolated from their family and friends. But, sure enough, they feel ever more alarmed at the prospect of having to discard or clean out their hoarded stuff.

Alleviating Hoarding: Reducing the Chronic Stress from Clutter

If you’re a hoarder, take small steps to tidy up. If you feel overwhelmed by the sheer volume of your possessions and the decluttering task that lies ahead, remember to take small steps (try my “10-Minute Dash” technique to overcome procrastination and get a task going.) Under the supervision of a trusted companion, tackle one small area at a time. But, psychiatrists recommend, don’t let someone else (a friend, domestic help, or organizing professional) clean for you—long-lasting behavioral changes necessitate talking through the process as you make decisions. Japanese organizing consultant Marie Kondo’s bestselling self-help book, The Life-Changing Magic of Tidying Up, suggests that you should appraise (“touch”) each of your belongings one at a time to determine whether they “spark joy”—if they don’t, thank the belongings for their service and get rid of them. Sort items to one of a very few categories—“trash,” “donate,” “sell”, and “must keep.” If you haven’t used something in a year, toss it out assuming that you’re unlikely to find it useful in the near future. Idea for Impact: Reducing clutter and getting organized takes time, patience, and courage. If necessary, find a cognitive behavior therapist that specializes in treating hoarding disorders to delve into why you feel compelled to hoard and learn how to discard and organize your possessions.

If you have a hoarder in your life, don’t be embarrassed, sad, or angry with the hoarding habits of a loved one. Don’t force the hoarder to change—your loved one may change for a short time, but unless there is a compelling reason for change, she will go back to her natural state. To be effective in the long run, resist the urge to clean up for her. If the underlying behavioral patterns aren’t remedied, the hoarder will likely replenish the clutter or even intensify the hoarding behavior to make up for the loss. Even if the hoarder doesn’t realize the chaos she’s imposing on her family, friends, pets, and neighbors, try to help her or get help for her. Nevertheless, understand that you can control only your efforts—not the results—despite doing your best. Idea for Impact: Avoid enabling your loved one’s hoarding behavior. Offer to help her if she needs it, but expect change to be a long and slow process. Temper your expectations—changing this problematic behavior is her journey and her battle to fight. If all else fails, seek help from a cognitive behavior therapist that specializes in helping families and friends of hoarders.

Inspirational Quotations #682

April 30, 2017 By Nagesh Belludi Leave a Comment

Anger is a great force. If you control it, it can be transmuted into a power which can move the whole world.
—Sivananda Saraswati

The people who get into trouble in our company are those who carry around the anchor of the past.
—Jack Welch (American Businessperson)

It takes patience to appreciate domestic bliss; volatile spirits prefer unhappiness.
—George Santayana (Spanish Philosopher)

What’s past is prologue.
—William Shakespeare (British Playwright)

We are all excited by the love of praise, and it is the noblest spirits that feel it most.
—Cicero (Roman Philosopher)

Idleness is an inlet to disorder, and makes way for licentiousness.—People who have nothing to do are quickly tired of their own company.
—Jeremy Collier (English Anglican Theater Critic)

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
—Dale Carnegie (American Author)

No amount of charters, direct primaries, or short ballots will make a democracy out of an illiterate people.
—Walter Lippmann (American Journalist)

The opposite of courage in our society is not cowardice, it is conformity.
—Rollo May (American Philosopher)

To have a grievance is to have a purpose in life.
—Eric Hoffer (American Philosopher)

Sin is sweet in the beginning, but bitter in the end.
—The Talmud (Sacred Text of the Jewish Faith)

If you want to clear the stream get the hog out of the spring.
—Common Proverb

The Gift of the Present Moment

April 28, 2017 By Nagesh Belludi 3 Comments

People Tend to Live a Fantasy … They are Unable to Remain in the Present Moment

Most people tend to focus on things that aren’t happening right now. They get easily distracted. Through their bodies are present physically, their minds are elsewhere. They become easily absorbed in the past, get depressed, and compulsively pick over the past with the purpose of learning their lessons. Or else, they project themselves into a hypothetical future, get anxious, and worry about things that may never occur.

According to the renowned Vietnamese-French Zen Buddhist monk Thich Nhat Hanh (b.1926), life can be found only in the present moment. In his Present Moment, Wonderful Moment, a persistently insightful discourse on the Zen-Buddhist philosophy of dwelling in the present moment and living a meaningful life, Hanh writes,

When we are driving, we tend to think of arriving, and we sacrifice the journey for the sake of the arrival. But life is to be found in the present moment, not in the future. In fact, we may suffer more after we arrive at our destination. If we have to talk of a destination, what about our final destination, the graveyard? We do not want to go in the direction of death; we want to go in the direction of life. But where is life? Life can be found only in the present moment. Therefore, each mile we drive, each step we take, has to bring us to the present moment. This is the practice of mindfulness.

When we see a red light or a stop sign, we can smile at it and thank it, because it is a bodhisattva helping us to return to the present moment. The red light is a bell of mindfulness. We may have thought of it as an enemy, preventing us from achieving our goal. But now we know the red light is our friend, helping resist rushing and calling us to return to the present moment where we can meet with life, joy and peace.

The prominence on living the present moment is perhaps the defining characteristic of the Zen philosophy. This attitude tries to get you to understand that life exists only in the present, or nowhere at all. There’s no purpose in getting anywhere, if, when you get there, all you do is think about yet another future moment.

Reclaim and Expand the Present Moment

Life is only available in the present moment. The past is just a memory and the future is merely a projection. The American psychiatrist Jeffery Brantley writes about the importance of awakening to the present moment by way of discipline and deliberate practice in Calming Your Anxious Mind:

Everything happens in the present moment. It is in the present moment, the now, that you live. All of experience, whether it occurs inside your skin or outside your skin, is happening in this moment. In order to live more fully, to meet the stressors and challenges of life (including fear, panic, and anxiety) more effectively, and to embrace the wonder and awe of life more completely, it is fundamental that each of us learns to connect with and dwell in the present moment.

To teach yourself the art of attention and presence is both a difficult and beautiful undertaking. The habits of inattention and absence are strong, yet the experience of life, moment by moment, is precious.

Bear in Mind, Your Present Life-span is Only One Moment Long. So Live It Now.

In Fear: Essential Wisdom for Getting Through the Storm, Thich Nhat Hanh explains that mindfulness lets us become “aware of what is going on in the present moment—in our bodies, in our feelings, in our perceptions, in the world.” Hanh advocates grounding ourselves in the present moment via mindfulness meditation:

When we are not fully present, we are not really living. We’re not really there, either for our loved ones or for ourselves. If we’re not there, then where are we? We are running, running, running, even during our sleep. We run because we’re trying to escape from our fear.

We cannot enjoy life if we spend our time and energy worrying about what happened yesterday and what will happen tomorrow. If we’re afraid all the time, we miss out on the wonderful fact that we’re alive and can be happy right now. In everyday life, we tend to think that happiness is only possible in the future. We’re always looking for “right” conditions that we don’t yet have to make us happy. We ignore what is happening right in front of us. We look for something that will make us feel more solid, more safe, more secure. But we’re afraid all the time of what the future will bring—afraid we’ll lose our jobs, our possessions, the people around us whom we love. So we wait and hope for that magical moment—always sometime in the future—when everything will be as we want it to be. We forget that life is available only in the present moment. The Buddha said, “It is possible to live happily in the present moment. It is the only moment we have.”

Idea for Impact: Whatever adverse happened or whatever bad looms, don’t let it spoil the present moment.

Learn how to pay attention to the present moment rather than getting tied up in negative thinking about the past or the future.

When you establish yourself in the present moment, you can live life and make the most of those stimulating, refreshing, and nourishing elements of life that are always within you and around you. As the American psychologist and yogic scholar Richard Miller said, “In the end, we realize how simple life is when we accept this moment, just as it is, without pretending to be other than who we are.”

Simplify. Focus. Don’t multitask. Do one thing at a time.
Act slowly and deliberately. Eat slowly and savor your food. Do less and savor your life.
Worry less about the past or the future.
Connect with people. Pay attention. Listen and understand. Practice gratitude.
Practice mindfulness. Meditate every so often.
Decrease time spent on tasks, people, and situations that drain your time and energy. Increase time on those activities that replenish you.

Wealth and Status Are False Gods

April 25, 2017 By Nagesh Belludi Leave a Comment

While it’s certainly one thing to know that money is a way to fulfill your requirements in life, it’s quite another when money becomes your primary motivation and measure of success, or when you come to equate happiness or worthiness with your wealth.

While there nothing characteristically wrong with material wealth or its pursuit, it’s easy to expect too much from money.

The New Testament (1 Timothy 6:10) reminds you to be aware of the difference between need and greed, “love of money is the root of all kinds of evil.” Money can push you to take on or keep you in unhealthy relationships and unsatisfying careers. It can lead you to neglect your social life and undervalue the importance of relationships. Besides, money can adulterate your soul, germinate dishonorable conduct, and make you unworthy regardless of the wealth you accumulate.

Status Is the Enemy of Passion

Prestige, cachet, status, wealth, and approval as dominant extrinsic motivators are appropriate and can be life-affirming in the short term, but they eventually confuse and undermine you from the things that do offer deeper rewards for a life well led. The British-American venture capitalist and essayist Paul Graham wrote in his stimulating 2006 article “How to Do What You Love” discussed the hollowness of pursuing “prestige”:

What you should not do, I think, is worry about the opinion of anyone beyond your friends. You shouldn’t worry about prestige. Prestige is the opinion of the rest of the world.

….

Prestige is like a powerful magnet that warps even your beliefs about what you enjoy. It causes you to work not on what you like, but what you’d like to like.

….

Prestige is just fossilized inspiration. If you do anything well enough, you’ll make it prestigious. Plenty of things we now consider prestigious were anything but at first. Jazz comes to mind—though almost any established art form would do. So just do what you like, and let prestige take care of itself.

Prestige is especially dangerous to the ambitious. If you want to make ambitious people waste their time on errands, the way to do it is to bait the hook with prestige. That’s the recipe for getting people to give talks, write forewords, serve on committees, be department heads, and so on. It might be a good rule simply to avoid any prestigious task. If it didn’t suck, they wouldn’t have had to make it prestigious.

Materialism is Shallow

As a modern society, we are remarkably driven by status—because we regard ourselves more worthy of others’ respect if we possess a home in a status neighborhood, a vacation property, brand-name or even designer-label clothes, luxury watches, expensive jewelry, and so on. But the pursuit of a materialistic lifestyle comes at a high cost.

Writing about the shallowness of materialism, the Christian apologist Ravi Zacharias wrote in Recapture the Wonder (2003),

In a culture where the possibility of wealth and the acquisition of things is so defining of success, we end up pursuing things that, even if we are successful, can never deliver what we envisioned they would. The reason riches become such a snare is because we end up evaluating life in mercenary terms and being seen by others in such terms, and life is just not so.

Money can buy lots of things that make us feel good and important. However, people preoccupied with money and status are never satisfied. Often, their desires and debts grow faster than their means. The more they have, the more they think they need. Discouraging gluttony and lavish spending habits, the great Roman Stoic philosopher Seneca wrote (per Dialogues and Essays,)

Shun luxury, shun good fortune that makes men weak and causes their minds to grow sodden, and, unless something happens to remind them of their human lot, they waste away, lulled to sleep, as it were, in a drunkenness that has no end…. Although all things in excess bring harm, the greatest danger comes from excessive good fortune: it stirs the brain, invites the mind to entertain idle fancies, and shrouds in thick fog the distinction between falsehood and truth.

Idea for Impact: You are rich if you think you have enough

Put the value of money and the pursuit of wealth in perspective. Feel rich and have a soft spot for certain indulgences. But, don’t get trapped in the spectacle of riches.

Being rich and seeking status can cost a fortune—the things that you may have to do to flaunt your wealth can cost almost as much as your wealth itself. As the French philosopher Jean-Jacques Rousseau once said, “The money you have can give you freedom, but the money you pursue enslaves you.”

Inspirational Quotations by James Anthony Froude (#681)

April 23, 2017 By Nagesh Belludi Leave a Comment

Today marks the birthday of James Anthony Froude (1818–94,) a prolific Victorian novelist, historian, and biographer. His literary accomplishment is remarkable not only for its variety and its originality, but also for the controversy it generated.

Froude’s autobiographical melodramatic novel The Nemesis of Faith (1849) described the reasons for and outcomes of a young priest’s crisis of faith. The book created a furor and was publicly burned. Froude was disgraced and resigned his Oxford fellowship. (Forty-three years later, he returned to Oxford as a distinguished professor of modern history and held this position until death.)

After resigning from Oxford, Froude took up historical writing and published History of England (1856–1870, twelve volumes.) This book was well liked for its research and spirited narrative but attracted controversy for its Protestant interpretation of historical events. Froude also wrote Biographies of Benjamin Disraeli, Desiderius Erasmus, Martin Luther, Julius Caesar, John Bunyan, Thomas Becket, Robert Burns, Francis Bacon, Henry VIII, and numerous other historical figures.

Froude is best known as the literary executor and biographer of his mentor, the historian Thomas Carlyle, as well as Carlyle’s wife Jane Welsh. Froude’s biography of Thomas Carlyle is considered one of the finest examples of English literary biography. Froude’s publication of Welsh’s letters attracted debate for alluding to the less-pleasant aspects of her marriage to Carlyle. Froude also contended that Jane had given up her own literary talents and ambitions in favor of her husband’s career. Though Froude claimed that a sincere biographer must fully explore a subject’s defects of character, his critics interpreted his frankness as a betrayal of Carlyle’s memory.

Inspirational Quotations by James Anthony Froude

Wild animals never kill for sport. Man is the only one to whom the torture and death of his fellow creatures is amusing in itself.
—James Anthony Froude (British Historian)

To be entirely just in our estimate of other ages is not only difficult, but is impossible. Even what is passing in our presence we see but through a glass darkly. In historical inquiries the most instructed thinkers have but a limited advantage over the most illiterate. Those who know the most approach least to agreement.
—James Anthony Froude (British Historian)

History is a voice forever sounding across the centuries the laws of right and wrong. Opinions alter, manners change, creeds rise and fall, but the moral law is written on the tablets of eternity. For every false word or unrighteous deed, for cruelty and oppression, for lust or vanity, the price has to be paid at last.
—James Anthony Froude (British Historian)

Experience teaches slowly and at the cost of mistakes.
—James Anthony Froude (British Historian)

Human improvement is from within outward.
—James Anthony Froude (British Historian)

The better one is morally the less aware they are of their virtue.
—James Anthony Froude (British Historian)

The essence of true nobility is neglect of self. Let the thought of self pass in, and the beauty of a great action is gone like the bloom from a soiled flower.
—James Anthony Froude (British Historian)

If we think of religion only as a means of escaping what we call the wrath to come, we shall not escape it; we are under the burden of death, if we care only for ourselves.
—James Anthony Froude (British Historian)

The secret of a person’s nature lies in their religion and what they really believes about the world and their place in it.
—James Anthony Froude (British Historian)

What is called virtue in the common sense of the word has nothing to do with this or that man’s prosperity, or even happiness.
—James Anthony Froude (British Historian)

Justice without wisdom is impossible.
—James Anthony Froude (British Historian)

We cannot live on probabilities. The faith in which we can live bravely and die in peace must be a certainty, so far as it professes to be a faith at all, or it is nothing.
—James Anthony Froude (British Historian)

The first duty of an historian is to be on guard against his own sympathies.
—James Anthony Froude (British Historian)

Where all are selfish, the sage is no better than the fool, and only rather more dangerous.
—James Anthony Froude (British Historian)

Science rests on reason and experiment, and can meet an opponent with calmness; but a belief is always sensitive.
—James Anthony Froude (British Historian)

Thirst of power and of riches now bear sway, the passion and infirmity of age.
—James Anthony Froude (British Historian)

No person is ever good for much, that hasn’t been swept off their feet by enthusiasm between ages twenty and thirty.
—James Anthony Froude (British Historian)

Courage is, on all hands, considered as an essential of high character.
—James Anthony Froude (British Historian)

Never Criticize Little, Trivial Faults

April 21, 2017 By Nagesh Belludi Leave a Comment

Lessons from the Renowned People Skills of Steel Tycoons Charles M Schwab and Andrew Carnegie

The American steel magnate Charles M Schwab (1862–1939,) was a protege of the steel baron-turned-philanthropist Andrew Carnegie (1835–1919.) During the course of a long and successful career, Schwab built his Bethlehem Steel Corporation into America’s second largest steel producer and one of the world’s most prominent businesses.

Don’t be “bothered with the finicky little things that trouble so many people.”

Charles M Schwab started his career as a laborer in Andrew Carnegie’s Edgar Thomson Steel Works. Thanks to his exceptional ability to cozy up to people and facilitate congenial working relationships, Schwab rapidly rose up the ranks of the Carnegie steel empire.

By the age of 19, Schwab was assistant manager of the steel factory. When an accident killed the factory superintendent in 1887, Andrew Carnegie appointed the 25-year-old Schwab as the manager of the Thomson Works. At 35, Schwab became president of the Carnegie Steel Company at an annual compensation exceeding $1 million (worth $30 million today.)

In an essay titled “My 20,000 Partners” in the 19-Dec-1916 issue of The American Magazine, Schwab shared a management lesson he learned from his mentor Andrew Carnegie:

Mr. Carnegie’s personality would enthuse anybody who worked for him. He had the broad views of a really big man. He was not bothered with the finicky little things that trouble so many people. When he made me manager, Mr. Carnegie said, “Now, boy, you will see a good many things which you mustn’t notice. Don’t blame your men for little, trivial faults. If you do you will dishearten them.“

When I want to find fault with my men I say nothing when I go through their departments. If I were satisfied I would praise them. My silence hurts them more than anything else in the world, and it doesn’t give offense. It makes them think and work harder. Many men fail because they do not see the importance of being kind and courteous to the men under them. Kindness to everybody always pays for itself. And, besides, it is a pleasure to be kind. I have seen men lose important positions, or their reputations—which are more important than any position—by little careless discourtesies to men whom they did not think it was worthwhile to be kind to.

“Be hearty in approbation and lavish in your praise”

Schwab’s excellent people skills and management methods are extolled in How to Win Friends & Influence People, Dale Carnegie’s masterful guidebook on people skills. Dale Carnegie quotes Schwab:

I consider my ability to arouse enthusiasm among my people, the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize any-one. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise. …

I have yet to find the person, however great or exalted his station, who did not do better work and put forth greater effort under a spirit of approval than he would ever do under a spirit of criticism.

Idea for Impact: People who cannot tolerate others’ shortcomings are at a marked disadvantage in life.

The older you’ll get, the more you’ll appreciate the wisdom of enduring the negative emotions— skepticism, disapproval, anger, contempt, and hostility—that stem from others’ behaviors.

One of the keys to effective interpersonal skills is to know when and how to give feedback. Commend whenever you can, criticize when you absolutely must.

Remember, criticism can swiftly erode away positive feelings. Don’t nit-pick. Don’t get caught up in trivial peculiarities.

How Starbucks Brewed Success // Book Summary of Howard Schultz’s ‘Pour Your Heart Into It’

April 18, 2017 By Nagesh Belludi Leave a Comment

I recently finished reading Pour Your Heart Into It, the personal story of how Starbucks founder, Chairman, and ex-CEO Howard Schultz built a major consumer brand and a stellar business model anchored in passion and values. He proclaims, “Success should not be measured in dollars … It’s about how you conduct the journey, and how big your heart is at the end of it.”

An Iconic Leader Built a Coffee Empire with Unyielding Attention to Customer Experience

Howard Schultz’s Pour Your Heart Into It (1997) begins with his formative years as a poor German-Jewish boy in Brooklyn and ends with Starbucks’ post-IPO journey to becoming a well-respected and recognized global consumer brand.

In 2000, three years after Pour Your Heart Into It was published, Schultz assigned Jim Donald as CEO and became Starbucks’ meddling chairman. In 2008, following quarter-after-quarter of disappointing sales figures during the Great Recession and a “watering down of the Starbucks experience,” Schultz returned as CEO in 2008 and led the company to commendable growth and profitability. His turnaround memoir (my summary here,) Onward: How Starbucks Fought for Its Life without Losing Its Soul (2012,) discusses how he restored the essence of the Starbucks experience during his second stint as CEO.

Earlier this month, Schultz entrusted a deputy with CEO responsibility, but remains chairman. In the same way as in 2000, he hasn’t left the company and focuses on developing Starbucks’ premium Reserve Roastery and Tasting Room stores.

Starbucks Created an Industry through High-profile Cafés That Promise a Lifestyle Experience

In fact, Schultz did not start ‘Starbucks.’ When working as a plastics salesperson in 1981, he happened into Starbucks—then, a chain of six high-quality coffee retail stores based in Seattle. He immediately fell in love with his experience at their Pike Place Market store. Schultz recalls, “A heady aroma of coffee reached out and drew me in. I stepped inside and saw what looked like a temple for the worship of coffee. It was my Mecca. I had arrived.”

In 1982, he joined Starbucks as head of marketing and retailing. On a business trip to Italy, he witnessed the allure of Milan’s café culture. He was specifically fascinated by the passionate connection that the Italians had not only with their coffee, but also with their coffee bars—an integral part of their country’s social life.

After returning to Seattle, he could not persuade the original Starbucks’ proprietors to open similar “coffee bar experiences.” Schultz then quit Starbucks and opened his own Il Giornale chain of coffee bars. Three years later, when Schultz was all of 34, Il Giornale purchased Starbucks and adopted its name.

From Rags to Riches: Starbucks Became A “Company with a Conscience” While it Brewed Worldwide Success

The rags-to-riches account of Howard Schultz is one great American entrepreneur success story. Schultz grew up poor in Brooklyn’s subsidized housing projects. At age seven, Schultz was deeply upset when his father suffered after breaking an ankle. With no health insurance or other benefits, the senior Schultz (a blue-collar “beaten man”) worked very hard at dead-end jobs to atone for medical expenses and offset his lost pay. That incident left a profound impression on Howard. “As a kid I never had any idea that I would one day head a company. But I knew in my heart that if I was ever in a position where I could make a difference, I wouldn’t leave people behind,” he avows.

Subsequently, Howard Schultz wanted to create an enterprise that treated staff with respect and nurtured them. He writes, “If you treat your employees as interchangeable cogs in a wheel, they will view you with the same affection.” Starbucks offered health benefits and stock options to all staff (called “partners”)—including part-timers—to demonstrate “that a company can lead with its heart and nurture its soul and still make money.”

The essence of Pour Your Heart Into It is that the Starbucks marvel is not only about economic growth and brand success, but also about its socially conscious corporate ethos: “We never set out to build a brand. Our goal was to build a great company, one that stood for something, one that valued the authenticity of its product and the passion of its people.”

A Well-respected Global Brand and A Grande-sized Ego

Schultz’s gracious and inspiring account in Pour Your Heart Into It, however, is speckled with lofty assertions and self-congratulatory superlatives. For instance, when recounting his epiphany of discovering the allure of Milan’s café culture, Schultz states, “it was so immediate and physical that I was shaking.” He labels a prospective joint venture with Pepsi an “earth-jolting paradigm shift.”

Schultz takes credit for turning coffee into a “national obsession” in North America and declares that his founding purpose was to give North Americans the opportunity to savor the “romance and mystery” of Italian espresso bars. When featured on the cover of Fortune magazine for an article titled “Howard Schultz’s Starbucks Grinds Coffee Into Gold,” Schultz writes that he felt “proud but, frankly, a little embarrassed at all the attention. It’s always been hard for me to celebrate success.”

Like I wrote in my summary for Onward, Schultz’s account of his 2008 return as CEO, his flamboyant tone is demonstrative of a fiercely passionate entrepreneur and a brilliant corporate cheerleader. Under his leadership, Starbucks has used its narrative of being a noble torchbearer of altruistic capitalism to brew global success. Schultz writes,

Starbucks was attempting to accomplish something more ambitious than just grow a profitable enterprise. We had a mission, to educate consumers everywhere about fine coffee. We had a vision, to create an atmosphere in our stores that drew people in and gave them a sense of wonder and romance in the midst of their harried lives. We had an idealistic dream, that our company could be far more than the paradigm defined by corporate America in the past.

Over the last few years, Schultz has been increasingly politically active and has used the platform of his office at Starbucks to share views on matters that are peripheral to Starbucks’ business and operations. In 2015, for instance, Starbucks got into hot water after launching a bold “Race Together” campaign in the aftermath of the Ferguson racial unrests. With his characteristic flair, Schultz encouraged baristas to discuss race with customers at Starbucks stores “under the belief that it’s a critical first step toward confronting—and solving—race-related issues as a nation” according to this USA Today article. Alas, Schultz’s idea backfired and Starbucks called off the initiative.

More recently, after President Trump’s executive order excluding refugees from specific countries, Starbucks announced its intention to lead a global effort and hire 10,000 refugees globally by 2022. Trump supporters promptly boycotted Starbucks.

Schultz is speculated to be considering running for the 2020 Democratic presidential nomination.

Recommendation: Read Howard Schultz’s “Pour Your Heart Into It”

Howard Schultz’s description of how Starbucks transformed an entrenched commodity into a value-laden brand and a differentiated experience makes Pour Your Heart Into It an absorbing story of entrepreneurial success. Schultz portrays himself as a passionate, dedicated, and visionary entrepreneur. But then again, he appears impulsive as a manager and brash as a capitalist—often in little doubt that his own preferences for the Starbucks experience will reflect of those of its customers.

The significant take away lessons from Pour Your Heart Into It are,

Develop a close relationship with your customers through the quality of your product and your customer service.
Continually reinvent your product and your business, even when you are experiencing success.
When you start a business, work hard to instill values and beliefs. Set the standards and build the culture.
Any consumer business is only as good as its customer-facing employees. When an organization’s employees sincerely believe in its product, service, and business, they will care about the customer, perform at higher levels, and eventually increase the company’s value of the organization.

Coffee snobs—especially Starbucksaholics—will love Schultz’s impassioned portrayal of “the romance of the coffee experience, the feeling of warmth and community people get in Starbucks stores. That tone is set by our baristas, who custom-make each espresso drink and explain the origins of different coffees.”

Inspirational Quotations by Anatole France (#680)

April 16, 2017 By Nagesh Belludi Leave a Comment

Today marks the birthday of Anatole France (1844–1924,) one of France’s most popular novelists and winner of the 1921 Nobel Prize for Literature.

He was born Jacques Anatole Thibault but signed his works “Anatole France” as a tribute to his father’s bookstore in Paris. That bookstore, named Librairie de France, specialized in literature on the French Revolution. Many prominent French scholars frequented this bookstore and influenced Anatole’s ideas.

Though Anatole mostly wrote historical and social novels, he’s best remembered for the fantasy novel L’Ile des Pingouins (1908, Eng. trans. Penguin Island.) It features an imaginary penguin civilization where a blind and somewhat deaf abbot mistakenly baptizes the penguins who then transform into human beings. Penguin Island is a satire on society and human nature in which Anatole lampooned morality, traditions, and the origin of law and religion. His other prominent novels include Les dieux ont soif (1912, The Gods Are Athirst) and La Revolte des Anges (1914, The Revolt of Angels.)

Inspirational Quotations by Anatole France

Nine tenths of education is encouragement.
—Anatole France (French Novelist)

People who have no weaknesses are terrible; there is no way of taking advantage of them.
—Anatole France (French Novelist)

It is well for the heart to be naive and for the mind not to be.
—Anatole France (French Novelist)

Our passions are ourselves.
—Anatole France (French Novelist)

The books that everybody admires are those that nobody reads.
—Anatole France (French Novelist)

If the path be beautiful, let us not ask where it leads.
—Anatole France (French Novelist)

The greatest virtue of man is perhaps curiosity.
—Anatole France (French Novelist)

To imagine is everything, to know is nothing at all.
—Anatole France (French Novelist)

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.
—Anatole France (French Novelist)

I prefer the folly of enthusiasm to the indifference of wisdom.
—Anatole France (French Novelist)

Man is so made that he can only find relaxation from one kind of labor by taking up another.
—Anatole France (French Novelist)

It is by acts and not by ideas that people live.
—Anatole France (French Novelist)

It is in the ability to deceive oneself that the greatest talent is shown.
—Anatole France (French Novelist)

That man is prudent who neither hopes nor fears anything from the uncertain events of the future.
—Anatole France (French Novelist)

It is not customary to love what one has.
—Anatole France (French Novelist)

When a thing has been said and said well, have no scruple. Take it and copy it.
—Anatole France (French Novelist)

Never lend books, for no one ever returns them; the only books I have in my library are those which people have lent me.
—Anatole France (French Novelist)

Keep Your Eyes on the Prize [Two-Minute Mentor #9]

April 14, 2017 By Nagesh Belludi Leave a Comment

Focus on What You Want to Achieve Many of humankind’s greatest feats are accomplished by people who have a singular desire that becomes the foundational element for everything they do.

The 13th-century Turkish poet-philosopher Jalal ad-Din Muhammad Rumi, undoubtedly the most celebrated mystical poet in the Islamic world, purportedly advocated being absorbed in the task: “There is one thing that we all must do. If we do everything else but that one thing, we will be lost. And if we do nothing else but that one thing, we will have lived a glorious life.”

Don’t Have Too Many Irons in the Fire

Ask yourself this question: “What is my one thing—the singular objective that could make the most positive impact and meaningful shift—either on the present moment, or on my life as a whole?”
Just as the comical and wise Jiminy Cricket accompanies Pinocchio on his adventures serving as his official conscience, have a persistent voice persistently prompting you, “Are you doing your thing?”

Focus on What You Want to Achieve

The ability to prioritize, focus, and achieve is one of the most useful skills you can master. Learn to focus fully on the task at hand, and shut out everything else. As I mentioned in my world’s shortest course in time management, focus on things that you must do and avoid everything else.

It is truly amazing how much possibility, joy, and fulfillment you can add to your life when you shift your mindset to realizing and focusing on your one thing—in whatever timeframe you’re taking into consideration.

Keep your eyes on the prize.

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Recommendation: Read Howard Schultz’s “Pour Your Heart Into It”

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Inspirational Quotations by Anatole France

Don’t Have Too Many Irons in the Fire

Focus on What You Want to Achieve

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