When team members come to you with problems, resist the urge to jump straight into “fix-it” mode. It’s a common reflex, but it can actually backfire.
Quick fixes give the impression that they should rely on you rather than work through the issues themselves. This not only stifles their growth but also means you’ll be fielding more of these help requests.
Instead, take a step back and ask guiding questions. Encourage them to think through their own solutions. You might say, “That’s a great question. What ideas do you have?” Listen closely. A little nudge is often all it takes for them to land on the solution you’d suggest anyway, but this way, they’re more invested.
If their ideas miss the mark, ask, “What else could you try?” Use your experience to broaden their thinking and gently guide them toward a solution.
Idea for Impact: Guide team members to think through their own solutions by asking questions, rather than offering quick fixes, to foster growth and independence.
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