Right Attitudes

Ideas for Impact

Social Life

Avoid Control Talk

By Leave a Comment

If you tend to say the following to your employees, relatives, or friends, you may be too controlling:

  • “I don’t understand why you haven’t completed that report yet.”
  • “I want you to say sorry to Accounting about your problem. I need you to go over there, make amends with them, and inform me of how it went.”
  • “We will meet at 4 P.M.”

Control talk is expected and natural. It often transpires in day-to-day conversation as a device to influence or persuade the world to see and act our way. Within certain limits of performance, control talk is accepted in critical situations.

However, control talk can get out of bounds quickly and become perceived as a threat. When one party to any conversation has more perceived power—formal or informal authority, perhaps,—unreasonable control talk can soon push the other to concede this power imbalance and restrain what he/she wants. As the American family counselor Dr Tim Kimmel writes in Powerful Personalities (1993,) “Control is when you leverage the strength of your position or personality against the weakness of someone else’s in order to get that person to meet your (selfish) agenda.”

Control talk can promptly engender intense negative emotions. The ensuing conflict becomes evident in the tone of voice, posture, and facial and body expressions. After that, self-defensive reactions will only make matters worse.

Keep all communication with others candid and respectful. Frame your messages in a positive manner that does not contain sarcasm, imply warning, provoke guilt or blame, or suggest intimidation. Summarize what you heard, and ask questions. Practice pauses—they give the other a moment of silence to get beyond the emotional response and allow them to think cognitively.

Wherever possible, ask open-ended questions to de-escalate an argument. Open-ended questions are an invitation to be nonjudgmental, investigate, relate, and see things differently. Try these alternatives:

  • “Tell me more—I want to understand. What can I do to make your job easier?”
  • “Let’s discuss possible solutions to that Accounting problem. How can we change the situation?”
  • “Are you available for a 4 P.M. meeting? Let’s see what we can do to make sure it doesn’t happen again.”

Wise persuasion elegantly combines rational arguments and appeals to positive values and the other’s feelings about a subject. Only when you can engage them emotionally can you change the way they think.

Idea for Impact: When it comes to persuasion, knowing when to push and when to back off is vital. Nobody likes a pushy person.

Wondering what to read next?

  1. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  2. ‘I Told You So’
  3. Avoid Trigger Words: Own Your Words with Grace and Care
  4. The Trouble with Accusing Someone of Virtue Signaling
  5. Ever Wonder Why People Resist Gifts? // Reactance Theory

Ghosting is Rude

By Leave a Comment

In the dating world, the term “ghosting” describes a prospect going abruptly silent and not returning phone calls, emails, and text messages to avoid the awkwardness of saying “no” or ending a nascent liaison.

Regrettably, ghosting has metastasized into the work world. For example, hiring managers regularly ghost job seekers even after interviews.

Of course, people are ever busier, more stressed, and more apt to choose convenience over courtesy. But, as long as an email is not a cold-call, it deserves a response. Dashing off a quick email telling you’re no longer interested is better than not responding at all and hoping that the ghosted person will take the hint.

When someone sends you an email with a suggestion or a compliment, respond to the email, even if to say no more than a “thank you.” On a fundamental level, your action will acknowledge that you’ve received the email.

Yes, you’re contributing to email overload. However, taking but a few seconds to respond “thanks for taking the time” or “I reviewed and I’ll keep this in mind” will bring that interaction to a close. The email is probably still on the sender’s mind.

An email that contains emotional content—praise, criticism, venting—deserves something longer: a sincere, thought-out “thank you” or “I understand how you feel.” you’re thus acknowledging the sender’s effort, recognizing her intent, appreciating her thoughtfulness, allowing for her emotions. It acknowledges the person herself.

Idea for Impact: Ghosting sucks. Whether in dating, job hunting, business communication, friendship, or any other aspects of work- or personal-life, ghosting shows a lack of consideration. Yes, it’s rude … even in the digital age where “no answers” is the accepted norm.

Wondering what to read next?

  1. How to … Gracefully Exit a Conversation at a Party
  2. Stop asking, “What do you do for a living?”
  3. Witty Comebacks and Smart Responses for Nosy People
  4. Party Farewell Done Right
  5. Here’s How to Improve Your Conversational Skills

Ever Wonder Why People Resist Gifts? // Reactance Theory

By Leave a Comment

People are more likely to resist or reject well-intentioned proposals, advice, or gifts when it feels like their freedom is being threatened in some way.

For instance, I hate receiving clothes for gifts—clothing is mostly a matter of personal taste. I’ll grin and bear it. I may even wear said clothes once or twice just to please the giver.

Turns out that my indifference isn’t atypical. Psychological studies of the gift-giving process indicate that giving clothing gifts involves greater risk than with other kinds of gift objects. The chosen gift may not match the recipient’s self-image, identity, or dress style.

The so-called Reactance Theory explains why giving gifts and offering uncalled-for advice could rankle so much. According to the American Psychological Association,

Reactance theory is a model stating that in response to a perceived threat to—or loss of—a behavioral freedom, a person will experience psychological reactance (or, more simply, reactance,) a motivational state characterized by distress, anxiety, resistance, and the desire to restore that freedom. According to this model, when people feel coerced into a certain behavior, they will react against the coercion, often by demonstrating an increased preference for the behavior that is restrained, and may perform the behavior opposite to that desired.

Reactance can come into play when you’re persuading someone to buy a specific product at the grocery store, forbidding a child from using a mobile phone at school, or insisting that an employee perform some detestable task for the boss.

Idea for Impact: Think twice before you do anything that, though meant well, may threaten another person’s sense of behavioral freedom. People who are threatened thus usually feel uncomfortable and angry—even hostile.

In gift-giving, offering advice, or any other attempt at social influence, know your limits. Beware that it’s not always easy to recognize the limits until you overshoot them.

Wondering what to read next?

  1. Avoid Control Talk
  2. Undertake Not What You Cannot Perform
  3. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  4. Avoid Trigger Words: Own Your Words with Grace and Care
  5. What Jeeves Teaches About Passive Voice as a Tool of Tact

Witty Comebacks and Smart Responses for Nosy People

By Leave a Comment

When somebody asks an invasive question that makes you feel offended, you’re never obligated to respond. Consider these smart responses.

  • A curious cousin: “I like your car/purse/home. How much did it cost?” Smart response: “Perhaps a tad more than I expected, but I like to pamper myself once in a while.”
  • Your inquisitive uncle: “How much do you make at this new job?” Smart response: “I do OK” or “I’d like to make more.”
  • Your snoopy coworker: “What was your doctor’s appointment for?” or “I heard you called in sick yesterday?” Smart response: “I’m just fine. Thanks for asking.”
  • The chatty visitor: “You’ve accomplished so much for your age! What are you? 30?” Smart response: “Still young at heart” or “I’m aging fast just thinking about it.”
  • A sneaky partier trying to estimate your age: “When did you graduate from high school?”Smart response: “When I heard Lucille Ball remark that a “man who correctly guesses a woman’s age may be smart, but he’s not very bright.””
  • A zealous coworker who can’t stop talking about God: “What do you do on Sunday mornings?” Smart response: “I do non-work things.”
  • An office busy body suggests a date: “Do you think you could ask her out? I know she’s single.” Smart response: “I don’t know. I’d have to think about mixing work and relationships .”
  • A prying friend: “When are you getting married?” or “Are you guys trying for a baby?” Smart response: “I’m kinda private and would rather not talk about this.”
  • A wanna-be Judge Judy wants to solve your parents’ problems: “When are you going to move out of your parents? When will you get a real job?”Smart response: “When my parents start talking to me about it directly.”
  • An intrusive colleague who’s just learned you’re getting married: “Are you going to invite the deputy manager?” Smart response: “It’s up to me and my fiance.” You could add, “Actually, we’re having a small wedding. Just family and a few close friends.”
  • A nosy new neighbor: “What heritage are you? I mean, are you mixed race?” Smart response: “Good question. I’d like to remain mysterious.”
  • A perky lady in your yoga class: “You look great, how much do you weigh?” or “Have you lost weight this summer?” Smart response: “I don’t know—each time I step on the scale, it reads, PERFECT.”
  • A snooping friend asks you to share a secret: “What were you and Sally nattering about?” Smart response: “Can you keep a secret?” and when your friend says “yes,” sneer and say, “So can I!”

You can try to redirect the attention or leave the conversation by saying: “Let me refill my drink.” But some people just don’t get a deflection.

Responding snappishly but firmly will imply that that the issue is not open for further conversation. “Why do you need to know that about me?” or “Why do you ask?”

If somebody continues to badger you, assert, “it’s personal and I won’t discuss it. Please stop asking.” Be as concise as possible. You shouldn’t feel compelled to give an explanation or justify your unwillingness to talk about sensitive matters.

Idea for Impact: Don’t Feel Rude about Quelling Impolite Boundary-Violators

Most meddlesome people often lack self-awareness. Others may just be making friendly conversation and may not realize that they’re being tactless and prying. Yet others tend to over-share the personal and inappropriate details of their lives and assume it’s OK to expect you to too. We live in a “do ask, do tell” society.

Often, though, people just assume enough rapport to be able to ask delicate questions. Spending some time with friends and coworkers creates a false sense of affability and trust that really isn’t there. We’ve all made that mistake!

Wondering what to read next?

  1. Here’s How to Improve Your Conversational Skills
  2. You Always Have to Say ‘Good’
  3. Signs Your Helpful Hand Might Stray to Sass
  4. Avoid Trigger Words: Own Your Words with Grace and Care
  5. Don’t Be Interesting—Be Interested!

“But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?

By Leave a Comment

Our increasingly egotistical culture sanctions competitiveness, achievement-orientation, impatience, assertiveness, and work-fixation. Fine. But do we need to recast selfishness, greed, aggressiveness, and egotism as virtues?

Consider the assertion “I’m type A” you’ll often hear from people who’re harried and quick to anger. That expression has become the ultimate humblebrag—an announcement for the narcissistic self, indeed. It’s often a lead up to some form of a self-absorbed burden to be imposed on others.

Intense people are off-putting, particularly to laid-back types

The designation “Type A” was presented as a negative characterization in the 1970s by cardiologists—not psychologists—about people prone to so-called “hurry sickness.” These people tend to get angry and, consequently, have a higher risk of cardiovascular disease.

Now then, “I’m type A” has become the special consent some people expect to be granted to be a bit infuriating. It’s a polite declaration of the self-conscious entitlement, “I have somewhat better standards. Sorry to be so persistent.” “Sorry to squeeze you dry on this project, but I’m driven to deliver my best.”

Idea for Impact: If you’re a Type A, by all means, be an overachiever, strong-minded, demanding, whatever. But be all these without being obnoxious or instinctively imposing uncalled-for pressure on everything and everybody and every time. Lighten up.

Wondering what to read next?

  1. Avoid Control Talk
  2. ‘I Told You So’
  3. Avoid Trigger Words: Own Your Words with Grace and Care
  4. The Trouble with Accusing Someone of Virtue Signaling
  5. How Small Talk in Italy Changed My Perspective on Talking to Strangers

Don’t Cheat. Just Eat.

By Leave a Comment

If you’re someone who likes to “cheat” over the holidays and indulge in calorie-rich festive treats, why think of food as yet another serving of shame?

Being out of shape isn’t a failure of character.

Guilt around food is not just pointless—it actually can be harmful. Distress can sabotage digestion. Research suggests that anxiety kicks your autonomic nervous system into high gear. The capacities of your digestive organs are subdued, and instead of metabolizing and assimilating your food, it’s processed less effectively. In other words, guilt—or any sort of negative self-judgment—can initiate stress signals and neurotransmitters. These hinder a healthy digestive response.

Eat whatever it is you want mindfully and let it make you happy. Indulging is part of what sets a holiday apart. As the Roman dramatist Terence counseled, “Everything in moderation” (to which the Irish playwright Oscar Wilde added, “… including moderation.”)

Also, stop “food policing” others.

Idea for Impact: Give Your Guilt a Holiday

Eat, drink, and be merry this holiday season. Yes, slackening up on your diet plan doesn’t feel great, but it doesn’t have to be a bad thing, either. However, labeling it “cheating” probably is. Your language matters!

Wondering what to read next?

  1. This Isn’t Really a Diet Book, But It’ll Teach You to Eat Better
  2. Eat with Purpose, on Purpose
  3. The Reason Why Weight Watchers Works whereas ‘DIY Dieting’ Fails
  4. A Hack to Resist Temptation: The 15-Minute Rule
  5. How People Defend Themselves in a Crisis

Holiday Party Etiquette During the COVID-19 Pandemic

By 1 Comment

It’s understandable if you’re wary about visiting other people’s homes and mingling during this holiday season.

You can’t be too sure about hygiene in any space other than yours. And it’s natural to feel concerned about coming in contact with other attendees.

If you’re invited to a holiday gathering, be honest with your host about why you’re sending regrets: “I really appreciate your invite, but we aren’t socializing now. Hope you understand.” Don’t over-explain yourself.

If you must host a Thanksgiving, Christmas, or holiday party despite the risks, allow plenty of room between guests. Keep hand sanitizer around so guests can use it during the meal. Offer food that they can serve themselves. Do all the traditional cheers from a distance. Clean and wipe everything down before everyone arrives and again after they leave.

Idea for Impact: This holiday season, don’t get complacent, especially if restrictions ease. You don’t have to do any of this socializing if you don’t want to.

Wondering what to read next?

  1. Office Chitchat Isn’t Necessarily a Time Waster
  2. How to Reduce Thanksgiving Stress
  3. Potluck Perfect: The Dos and Don’ts of Etiquette
  4. Party Etiquette for the Vegetarian Guest
  5. Party Etiquette: Can you take your leftovers home?

Dining Out: Rule of Six

By Leave a Comment

Meal manners entail pacing yourself with others—starting and finishing each course of the meal. I’ve previously written,

At the table, wait until everyone is served. Begin to eat only after the host or the most important guest does. Follow this guideline for each course of the meal. Pace yourself such that you finish at about the same time as everybody else at your table.

A subtlety: if you’re dining out in a smaller group, wait for everyone to be served before you begin. If you’re joining a larger party (say, ten or more,) the “rule of six” prescribes that you can start eating as soon as six people have been served.

At buffet meals, collect your food and wait until three others join you at the table before beginning to eat.

Wondering what to read next?

  1. How to … Gracefully Exit a Conversation at a Party
  2. Stop asking, “What do you do for a living?”
  3. Ghosting is Rude
  4. How to Reduce Thanksgiving Stress
  5. Potluck Perfect: The Dos and Don’ts of Etiquette

‘I Told You So’

By Leave a Comment

Something goes wrong, and your frustration is so intense that you just can’t resist blurting out, “Told ya, I saw that coming” or even “Why didn’t you listen to me?”

The phrase “I told you so” one of the least justifiable in the language. It rarely generates a positive response, and it’s unfailingly damaging to marriages, friendships, and parents’ relationships with children.

Events and premonitions thereof make perfect sense with hindsight. Your loved one already knows that you were right, and she was wrong. Going through failure is hard enough. She doesn’t need you to pour salt on her wound.

At some point, when the dust has settled, you may say carefully, “Sweetie, this stinks. That surely did not go as intended. Perhaps we shouldn’t do that again.”

It’s never okay to do the “I told you so” spiel even if you have her best interests at heart. Keep your disappointment—or delight—to yourself.

Being right about something feels so darn good, doesn’t it? But hold your tongue on gloating. Give up that attachment to the need to be correct. Let your loved one be human—let her heal, learn, grow, and evolve.

Avoiding negativity in the supportive relationship sometimes means biting your tongue and allowing the pieces to fall where they may.

Give your loved one the positive support she needs and help her cope. If you are kind, she may be more willing to listen in the future.

Idea for Impact: In relationships, a little tact and a lot of silence go a long way.

Wondering what to read next?

  1. Avoid Control Talk
  2. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  3. Avoid Trigger Words: Own Your Words with Grace and Care
  4. Signs Your Helpful Hand Might Stray to Sass
  5. Here’s How to Improve Your Conversational Skills

What to Do When an Invitation Says “No Gifts”

By Leave a Comment

It’s not uncommon to go a party to which the invitation states “no gifts, please” and realize that you’re the only one who didn’t bring a gift.

People sometimes ignore the no-gifts request if they doubt the seriousness of the host’s request.

Guests also tend to disregard the appeal if they’ve been to parties where they’ve been embarrassed by being the only ones who’ve shown up empty-handed.

But if your host has expressly requested no gifts, just comply. Forget gifts.

When a host asks for no gifts, assume that she really does mean so. She must have her reasons. Bringing a gift after being asked not to seems rather discourteous.

Plus, you won’t discomfit other guests who’ll probably—hopefully—arrive with nothing.

Wondering what to read next?

  1. How to Reduce Thanksgiving Stress
  2. Party Etiquette for the Vegetarian Guest
  3. Party Etiquette: Can you take your leftovers home?
  4. Holiday Party Etiquette During the COVID-19 Pandemic
  5. Party Farewell Done Right