Right Attitudes

Ideas for Impact

Skills for Success

Don’t Get Stuck in Middle Management

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This survey by the Association of Asian Americans in Investment Management reports (via The New York Times DealBook column) the nature of discrimination and bias faced by Asian Americans:

Asian Americans and Pacific Islanders are often stereotyped as lacking leadership skills. At investment firms, they “fill middle management ranks, but their percentages plummet in senior management and C-suites.” Respondents said they were often tapped as technical experts and benefited from the perception that they are good workers. But their advancement stalled as they sought more senior roles that emphasize networking and communication skills.

Don't Get Stuck in Middle Management Most professionals fail to realize that the competencies that made them successful in their early corporate roles are not necessarily the attributes that will allow them to outshine in roles higher up on the ladder. These desirable qualities would include forming coalitions, managing relationships and alliances, determining where and when to shift one’s focus, and learning to appreciate different perspectives.

Work out what you need to get to the top and fight the perceptions

  • Evaluate where your development priorities should be. Find out how you can acquire the necessary skills and competencies. Go get them. Become more visible to management and situate yourself for a promotion.
  • Network wisely. Understanding who must be won over to your point of view is vital for training for your promotion. Spend time cultivating meaningful relationships.
  • Ask for honest feedback—not just from your boss but also from well-respected peers, customers, mentors, and others. Confront problems quickly lest they metastasize.

Idea for Impact: In today’s world, your skills and promotability are your responsibility.

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The Truth about Being a Young Entrepreneur

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The Truth about Being a Young Entrepreneur

I think we should start telling our young people that getting into business is hard.

Let’s stop pumping them up, “Go for it, kid. This is awesome. This is going to be the best thing you’ve ever done. If X can do it, you can do it too. You’re going to smash it.”

Entrepreneurs have a tendency to over-confidence, and the over-confident tend to be socially and culturally primed for entrepreneurship.

Fact is, most first-time entrepreneurs wish that someone had told them how hard it was going to be. Ideas are a dime a dozen. When real-life replaces daydreams, researching, experimenting, taking on customers, building a team, gaining wisdom, and getting cash in the door are all awfully difficult. Most self-employed people put in very long hours and worry about their work, even outside of work. Entrepreneurship simply isn’t for everyone.

America is fascinated by entrepreneurs. But the successful-young-entrepreneur narrative has generated a false affirmation that sets up people for disappointment when they encounter reality.

Don't build a startup to become a trend In recent years, we’ve seen more young people diving into the startup realm. Yes, young entrepreneurs have lower opportunity costs and a better sense of the new generation’s needs. But they don’t have the network, mature frame of mind, industry insight, and adequate financial resources vital to success. Indeed these factors are why older entrepreneurs tend to have a substantially higher success rate.

Let’s stop creating false hopes for young people who don’t realize how difficult business—even a one-person-shop—is. Yes, encouragement is essential, and it can go a long way in helping people succeed. However, let’s lend support to reality and not a myth.

Idea for Impact: If you have the entrepreneurial itch, don’t become quickly sold on tales of grandeur.

Don’t build a startup to become a trend.

Don’t quit your day job yet—especially if your business idea is a spin-off from your present occupation or you intend to turn a hobby or a particular interest into a thriving business.

Don’t give up that steady paycheck until after you’ve built a side hustle.

Don’t listen to the superstars.

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Five Ways … You Could Elevate Good to Great

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  1. Five Ways Don’t be too self-critical. If you must dissect your faults, do so with a mirror, not a magnifying glass. For instance, reframe “I’m buried in debt” as “I owe $800 on credit cards and $10,000 in student loans.”
  2. Set easy-to-meet, incremental goals. You’ll feel so good about the results that taking the next step will be much easier. The best plans are only good intentions unless you set deadlines for yourself and achieve results. Keep a written list of all your accomplishments, however small, and celebrate your progress.
  3. Don’t try to do everything. Continuous learning on a few areas will help you pin down and sharpen the essential skills to move up.
  4. Make the most of mentors. Bring together a range of experts and tap into their knowledge and experience. Watch and learn how those you admire got to where they are now. Take responsibility for your own development and placement. Map out your own journey.
  5. Seek out opportunities. Join cross-team projects. Get involved with all aspects of your job. Keep your eyes and ears open to everything up for grabs. Ask for what you want and take risks—you’ll accomplish more and feel good about being brave.

Bonus: Come to terms with your limitations and deal with problems deftly before they metastasize.

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Five Rules for Leadership Success // Summary of Dave Ulrich’s ‘The Leadership Code’

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The key to success in any discipline is to figure out the few things that must be done really well and to get those basics right. But so many leaders fail on the fundamentals—and don’t even realize it.

The real implication of leadership has been buried deep over the years: leadership isn’t about the position but about who you are and the responsibility you can undertake. Leadership consultants Dave Ulrich, Norm Smallwood, and Kate Sweetman’s The Leadership Code: Five Rules to Lead By (2009) argues that everything you ever need to know about leadership comes down to five straightforward rules.

If you understand these rules and put them into practice, you can’t fail to spur others and enrich teams, organizations, or communities.

'The Leadership Code' by Dave Ulrich (ISBN 1422119017) Rule 1: Be A Strategist. Deliberate leaders answer the question “Where are we going?” and mull over multiple time frames. They institute a great enough sense of urgency and remove impediments to the new vision. They anticipate the future and work with others to determine how to advance from the present to the desired future. Shape the future.

Rule 2: Be an Executor. The “executor” aspect of leadership focuses on the question, “How will we make sure we get to where we are going?” Effective leaders understand how to make change happen, assign accountability, assess plans, coordinate efforts, and share information that should be incorporated into strategies. Make things happen.

Rule 3: Be a Talent Manager. Leaders who engage talent now answer the question, “Who goes with us on our business journey?” They select the right people for the right job and ensure that people have the right tools and autonomy to succeed. Leaders foster an inviting organization, create a high level of performance and passion, and continuously monitor problems that need to be fixed. Engage today’s talent.

Rule 4: Be a Human Capital Developer. Leaders who are talent developers answer the question, “Who stays and sustains the organization for the next generation?” Leaders take the time to become aware of how future trends could affect their organizations. They position their teams to win by bearing in mind the longer-term competencies required for future strategic success. Build the next generation.

Rule 5: Be Proficient. Leadership demands are more daunting than ever, and the pressure to perform is relentless. Create regular timeouts to review where you invest your time and energy to ensure that you remain capable of self-managing your personal strengths and weaknesses and generating new behaviors to deal with new challenges. Invest in yourself.

As with most “rules-for-success” books, the authors tout their assessment of “hundreds of studies, frameworks, and tools.” But their work is no more than a distillation of notable leadership thinkers’ experiences. Nonetheless, the rules sound right. The five rules are simple, but they aren’t easy. They are sensible and practicable. They’re what you can focus your effort on for maximum return.

Recommendation: Quick read The Leadership Code. It makes a great early book choice for new leaders. It provides a grounded approach to the fundamentals.

Never underestimate the power of key leadership principles that can be well executed. Complement The Leadership Code with Peter Drucker’s The Practice of Management (1954; my summary) and Julie Zhuo’s The Making of a Manager (2019; my summary.)

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  5. Book Summary of Peter Drucker’s ‘The Practice of Management’

Our 10 Most Popular Articles of 2020

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Top Blog Articles of 2020 Here are our most popular exclusive features of 2020. Pass this on to your friends; if they like these, they can sign up to receive our RSS feeds or email updates.

And here are some articles of yesteryear that continue to be popular:

We wish you all a healthy and prosperous 2021!

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Book Summary of Oprah Winfrey’s ‘The Path Made Clear’

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The title of Oprah Winfrey’s The Path Made Clear: Discovering Your Life’s Direction and Purpose (2019) is misleading. This book is no more than a hodgepodge of think-positive sound bites from Winfrey’s luminary show-guests.

'The Path Made Clear' by Oprah Winfrey (ISBN 1250307503) Winfrey opens each of the ten chapters with a short personal anecdote of her hard work, persistence, and gratitude. Her meditations illuminate her passion-driven inner self: “Pay attention to what feeds your energy, you move in the direction of the life for which you were intended” and “Your life is always whispering to you.”

Aside from the prologues, the poorly organized reflections of Winfrey’s guests don’t build up to helping find purpose and living it. Some of the guests’ thoughts are poignant and thought-provoking:

  • “When problems show up, relax, and lean away from the noise that the mind is making. Give the noise room to pass through and it does. It passes right through. Don’t let fear take over. Like if you get on a horse and you’re scared, you’re not going to be a very good rider, right? But that doesn’t mean you let the horse go wherever it wants. You learn how to interface and interact with life in a wholesome, participatory way. Letting go of fear is not letting go of life.”—Michael Singer, Meditation Teacher
  • “Inspiration comes from three areas. It’s the clarity of one’s vision, the courage of one’s conviction, and the ability to effectively communicate both of those things.”—Jeff Weiner, Executive Chairman of LinkedIn
  • “Don’t pray to have a challenge-free life. Pray that the challenges that come will activate your latent potential.”—Michael Bernard Beckwith, New Thought Writer
  • “Luxury is a matter not of all the things you have, but all the things you can afford to do without.”—Pico Iyer, Essayist & Travel Writer

Recommendation: Scan The Path Made Clear. Put this beautiful book on your coffee table or nightstand to leaf through and contemplate, but it’s got nothing substantive.

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How to Create Emotional Connections with Your Customers

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Consumers are shifting towards memorable experiences over material objects that bring happiness and well-being. Experiential consumption is increasing—the global spending on travel, leisure, and food service is estimated to grow from $5.8 trillion in 2016 to $8.0 trillion by 2030.

Businesses are responding by offering indulgences (think Apple products,) enhancing shopping experience (ordering and carrying-out Domino’s Pizza,) and creating more intimate experiences (Mastercard’s Priceless campaign) for consumers.

Persil Laundry Detergent - 'Dirt is Good' campaign One particularly edifying case study is Unilever’s Persil brand of laundry detergents (Unilever licenses this brand from Henkel in many countries.) As part of the “Dirt is good” campaign, Persil’s sentimental adverts that remind “learn to be a kid” (clip,) “climb a tree, break a leg … that’s part of life” (clip,) and “dirt makes us equal” (clip) have attempted to connect with consumers emotionally.

Persil bucked the longstanding ritual of creating dull adverts for its dull products (cheery moms grabbing washing baskets and fragrant flowers and butterflies rising from the clean laundry.) Persil doesn’t focus on the detergent’s stain-busting attributes. Instead, Persil’s campaign signals that children must feel free to experience the world around them regardless of the impact on their clothes. One prominent advert (clip) presented a cheerless robot who slowly transforms into a child while playing in the open air and splashing around in a muddy pool during a rainstorm: “Every child has the right to be a child. Dirt is good.”

Persil 'Dirt is Good' campaign - children spend less time outdoors than prison inmates

Even the UNICEF commended Unilever for “creating awareness of children’s right to play, the right to express themselves—in short, the right to be a child! It encourages parents to see the value of exploration, play, activity and exercise as critical to children’s development and important for full and healthy lives, even if it means that children get dirty in the process.”

Idea for Impact: Enhance how your customers see and feel the benefits of your products and services. Promote an emotional connection between products and customers.

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Learn from a Mentor Who is Two Steps Ahead of You

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Learn from a Mentor Who is Two Steps Ahead of You When people early in their jobs seek out mentors, they often try to find those with a depth of experience.

Someone at the top of your profession can’t teach everything. Experts are so far removed from your day-to-day work that they can’t understand your problems and dilemmas.

Opt for a few-steps-ahead peer-mentor, somebody who’s approachable and has a tad more experience than you do. She will have walked in your shoes recently and faced comparable struggles. She can give you sensible, relevant, “this is how it’s done here” guidance on your choices. She may also help you navigate the culture, watch over your shoulder, channel your career choices, and help you learn the hoops of the trade.

Informal peer mentors can be more valuable than relating to those that feel forced or arbitrarily assigned by the human resources department. Besides, peer mentors are more available. They’re easier to rope into a mentoring relationship than someone up the career ladder.

Idea for Impact: Look for a mentor who’s a few levels ahead of you in your chosen field. Someone accessible to you.

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How to Project Positive Expectations

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If you want to be seen as a doer, somebody who can be depended upon to get a job done, answer with “I will” whenever possible.

According to George Walther, author of Power Talking: 50 Ways to Say What You Mean & Get What You Want (1991,) expressions such as “I’ll try” make you seem hesitant—even ineffective.

Recall all the people who’ve promise to do something by saying, “I’ll try to get back to you tomorrow.” They rarely do. They have to be reminded, prodded, and nagged.

Those who announce, “I’ll have an answer for you by two this afternoon,” typically follow through.

Idea for Impact: Watch Your Language

Your choice of words matters. You are building your reputation—your brand—one interaction at a time.

Your assertions set the tone for what others can expect from you. They also motivate you to get the job done as you’ve promised.

Speak the language of success.

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Howard Gardner’s Five Minds for the Future // Books in Brief

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In Five Minds for the Future (2006,) developmental psychologist Howard Gardner argues that succeeding in a rapidly evolving world requires five proficiencies:

  • The Disciplinary Mind: “Individuals without one or more disciplines will not be able to succeed at any demanding workplace and will be restricted to menial tasks.”
  • The Synthesizing Mind: “Individuals without synthesizing capabilities will be overwhelmed by information and unable to make judicious decisions about personal or professional matters.”
  • The Creating Mind: “Individuals without creating capacities will be replaced by computers and will drive away those who have the creative spark.”
  • 'Five Minds for the Future' by Howard Gardner (ISBN 9781422145357) The Respectful Mind: “Individuals without respect will not be worthy of respect by others and will poison the workplace and the commons.”
  • The Ethical Mind: “Individuals without ethics will yield a world devoid of decent workers and responsible citizens: none of us will want to live on that desolate planet.”

Gardner is best known for his work on multiple intelligences—the theory that cast serious doubts about the simplistic concept of a “single” intelligence, measurable by something like IQ. Gardner’s notion that “there is more than one way to learn” has transformed education in the U.S. and around the world.

Recommendation: Speed-read Five Minds for the Future. Written through the lens of a skills-development policymaker, Gardner’s theses and prescriptions aren’t ground-breaking but make for thoughtful reflection. Complement with Gardner’s The Unschooled Mind (1991; summary.)

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