Right Attitudes

Ideas for Impact

Questioning

Let the Buddha Help You Appreciate the Role of Questions in Inquiry

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The Athenian philosopher Socrates used a dialogic teaching method, now known as “Socratic Questioning.”

Socrates famously observed, “I know one thing, that I know nothing.” He habitually posed of ignorance even though he knew more about any subject matter than he let on. He led his pupils through a sequence of questions—not to test or assess them, but to draw out their “tacit knowledge.” According to Plato, Socrates assumed that a pupil already possesses the knowledge or the understanding, but is not aware of this until a skillful teacher can help the pupil draw it out of himself using leading questions.

Buddha and Socrates: Appreciate the Role of Questions in Inquiry In his dialogues, Socrates imparted no information about the subject of inquiry, but systematically asked questions. By responding to Socrates’s teased-out line of thinking, the pupils eventually arrived at the desired knowledge.

The Buddha’s Socratic Questioning Technique

Discoursing about finding cognizance through systematic inquiry, the Zen priest and poet Norman Fischer explains how the Buddha, like Socrates, used questions to help his disciples reveal the truth:

Buddha talked not because he was particularly loquacious, or because he was given to elaborate explanations, but in order to help people see through the smoke screen of their own language and views. Once someone asked him for his secret in answering questions as effectively as he did. He said that he had four ways of answering questions.

  • One way was categorically—just to say yes or no without ambiguity.
  • The second way was to examine the question analytically, clarifying definitions and trying to determine what was actually being said, usually by deconstructing it. Most of the time when the Buddha employed this method there was no need to answer the question: under analysis the question proved meaningless.
  • The third way was by posing a counterquestion, the purpose of which was to bring the questioner back to his or her own mind, redirecting attention away from the entanglement of the language of the question to something real that stood behind it.
  • The fourth way was simply to put the question aside, knowing that some questions are so hopelessly entangled that to take them up at all means beating your head against a wall—there is no end to it and you end up with a bloody head. To put the question aside is simply to walk around the wall. This way you can get to the other side without beating your head bloody. So sometimes the Buddha’s response to a question was silence.

Idea for Impact: Rational Inquiry is Driven by Questions

'Guide to The Art of Socratic Questioning' by Richard Paul (ISBN 0944583318) Become skilled at how to facilitate critical thinking with the Socratic Questioning technique. I recommend Richard Paul and Linda Elder’s excellent The Thinker’s Guide to the Art of Socratic Questioning (2006; excerpt.) Here’s a handy primer on the nine types of Socratic Questions.

With patience and loving-kindness, ask questions in such a way that can skillfully lead your interlocutors to a better understanding of themselves. Help them cross-examine and uncover the inconsistencies and errors of their thinking, and even change their mind—all without arguing with them.

You can also use Socratic Questioning for self-reflection, which in itself is a rhetorical device to discover the true self. Engage yourself in contemplation not to judge your past choices, but to ponder on them, learn from them, and make whatever changes you believe are right for you in the here and now.

Wondering what to read next?

  1. How to Examine a Process and Ask the Right Questions
  2. To Micromanage or Not?
  3. Good Questions Encourage Creative Thinking
  4. Question Success More Than Failure
  5. What the Buddha Taught About Restraining and Dealing with Anger

Question Success More Than Failure

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Katrina “Kat” Cole, formerly CEO of the American baked goods-chain Cinnabon, in an interview for Adam Bryant’s “Corner Office” column in the New York Times:

I’ve learned to question success a lot more than failure. I’ll ask more questions when sales are up than I do when they’re down. I ask more questions when things seem to be moving smoothly, because I’m thinking: “There’s got to be something I don’t know. There’s always something.” This approach means that people don’t feel beat up for failing, but they should feel very concerned if they don’t understand why they’re successful. I made mistakes over the years that taught me to ask those questions.

People tend to attribute failure to external factors and success to their own abilities and performance (see self-serving bias and Dunning-Kruger effect.) The human brain is indeed riddled with cognitive and memory biases that are conducive to making people feel like they’re good and capable, regardless of reality.

Idea for Impact: Luck is so much more important than we acknowledge. Most successes and failures in life combine both skill and luck. Understanding the relative contributions of skill and luck in failure—and success, as Cole suggests above—can help you judge past and present results and, more significantly, prepare for future results.

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  2. Presenting Facts Can Sometimes Backfire
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  4. Admit When You Don’t Have All the Answers
  5. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect [Cognitive Bias]

Ask This One Question Every Morning to Find Your Focus

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Here’s a précis of psychologist Ron Friedman’s HBR article on how to spend the first ten minutes of your day:

Ask yourself this question the moment you sit at your desk: The day is over and I am leaving the office with a tremendous sense of accomplishment. What have I achieved?

This exercise is usually effective at helping people distinguish between tasks that simply feel urgent from those that are truly important. Use it to determine the activities you want to focus your energy on.

Then—and this is important—create a plan of attack by breaking down complex tasks into specific actions. Studies show that when it comes to goals, the more specific you are about what you’re trying to achieve, the better your chances of success.

Idea for Impact: Organize Yourself Good Concentration

Ask This One Question Every Morning to Find Your Focus Starting your day by mulling over proactively on “what should I have achieved” is a wonderful aid in keeping the mind headed in the right direction.

Planning is easier when your energy levels are highest, which, for most people, is first thing in the morning.

Knowing what your goals are before you launch your day can help you focus the mind and hold it steadily to one thing at a time and in the right order.

Wondering what to read next?

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  2. The Simple Life, The Good Life // Book Summary of Greg Mckeown’s ‘Essentialism’
  3. Your To-Do List Isn’t a Wish List: Add to It Selectively
  4. Warren Buffett’s Advice on How to Focus on Priorities and Subdue Distractions
  5. A Guaranteed Formula for Success: Identify Your #1 Priority and Finish It First

That Burning “What If” Question

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The Rightness of Past Choices Become Obvious in the Clarity of Future Hindsight

'The Unbearable Lightness of Being' by Milan Kundera (ISBN 0061148520) In the Czech novelist Milan Kundera’s philosophical novel, The Unbearable Lightness of Being (1984; film adaptation, 1988) the womanizing protagonist Tomáš deliberates if he wants to be single or with his eventual wife Tereza:

We can never know what to want, because, living only one life, we can neither compare it with our previous lives nor perfect it in our lives to come.

…

There is no means of testing which decision is better, because there is no basis for comparison. We live everything as it comes, without warning, like an actor going on cold. And what can life be worth if the first rehearsal for life is life itself? That is why life is always like a sketch. No, “sketch” is not quite the word, because a sketch is an outline of something, the groundwork for a picture, whereas the sketch that is our life is a sketch for nothing, an outline with no picture.

The Mournful “What If” is a Powerful and Emotional Inquiry about Alternative Lives You Could Have Lived

Oftentimes, when dealt with adverse circumstances, life’s self-criticism apparatus kicks in. Plagued with self-doubt, life asks the questions “Why did things turn out this way?” and “Why wasn’t this experience what I expected it to be?” Regrets gnaw in the back of the mind, “How would my life be different?” and “I never shouldn’t have done this.”

And when you cognize life in hindsight, your lived life doesn’t usually compare favorably with your imagined, could-have-been life.

And that’s why you should refrain from ruminating about those non-lived lives—such projections of your mind only instigate sorrow.

Idea for Impact: Sketch the Picture of Our Own Choosing

That Burning 'What If' Question One of the most effective ways of eliminating regrets is to eliminate the underlying ignorance that is the cause. The wise fancy what the past was once and appreciate how it is molded them. But they no longer desire to live there or evoke the choices of the life that could have been.

As the great Stoics taught, you must reject regret, appreciate that you are now the distillation of all your past choices and experiences, and take the next positive little step. Reflecting on “What do I want to make of all of this?” and “What am I looking forward to?” can clarify your potential.

As Viktor Frankl emphasized in his 1946 masterwork on positive approach to psychological treatment, “Live as if you were living already for the second time, and as if you had acted the first time as wrongly as you are about to act now!”

Who wants to lament the life not lived when you can do dive into the life you’re actually in and do so much good now?

Live this choice. Sketch the picture of our own choosing.

Wondering what to read next?

  1. The Simple Life, The Good Life // Book Summary of Greg Mckeown’s ‘Essentialism’
  2. Everything in Life Has an Opportunity Cost
  3. Making Exceptions “Just Once” is a Slippery Slope
  4. Ask This One Question Every Morning to Find Your Focus
  5. Question Success More Than Failure

Good Questions Encourage Creative Thinking

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Thought-provoking questions: potential game changers that are not asked nearly enough

Asking Questions to Encourage Creativity “To think creatively, we must be able to look afresh at what we normally take for granted,” wrote George F. Kneller (1909–1999), the American academic and pioneer in the field of philosophy of education, in Art and Science of Creativity (1965.) Many people don’t know how to probe their thought processes with questions that encourage creativity.

Consider a brainstorming meeting where a new idea was received with comments and judgments like, “this won’t work,” “we’ve never done it this way,” “the customer won’t like it,” or, “if this is such a great idea, why hasn’t it been done before?” Immediately, a dysfunctional pattern ensues. Defensiveness sets in and the meeting’s participants will resist making any more suggestions and will fail to explore those ideas that were previously made. (One of the key principles of “divergent thinking” for idea-generation is to defer judgment. Neuroscience has suggested that the human prefrontal cortex—the self-monitoring element of the brain—is less active when we’re most creative.)

Creative thinkers ask open-ended, accommodating, and exploratory lead-in questions such as,

  • “I wonder if/why/whether … “
  • “Perhaps we could … “
  • “That would work if/when … “
  • “In what ways can we … .” This favorite of mine was introduced by Edward de Bono, the lateral thinking pioneer and creator of the “Six Thinking Hats” method for group creativity. De Bono called this lead-in question the ‘IWW.’

Instead of declaring “we could never do this,” ask “IWW (in what ways) may people start to do this?” In practical terms, this rephrasing may seem a small thing, but it embodies a leap in unhindered, open-minded thinking. The former seems a categorical rejection; but the latter invites an exploration of possibilities and signals the beginning of the search for solutions to constraints.

Idea for Impact: The ability to pose meaningful—and often deceptively simple questions is the hallmark of creativity

Good Questions Encourage Creative Thinking Often, what leads a creative person to get fresh insight is the quality of questions he/she asks. Questions such as “I wonder if …” and “In what ways can we … ” ignite dialogues in your mind that can lead to creative insights and new discoveries.

The prospect for creative thinking expands when you can reframe restraining statements into creative questions. Consider the following examples:

  • Restraining statement: “We can’t possibly do that.”
    Creative question: “If it were possible, how would you do it?”
  • Restraining statement: “It’ll take too long.”
    Creative question: “If it’s time-consuming, how can I make it short?”
  • Restraining statement: “I can’t talk to her.”
    Creative question: “If you could talk to her, what would you say?”
  • Restraining statement: “I’m too busy to do this.”
    Creative question: “In what ways can we free up some time for you?”

During brainstorming, asking questions in a way that opens participants’ minds to newer possibilities can have a transformative shift in the creative atmosphere. When participants suspend their judgments, everyone in the brainstorming session will feel comfortable enough to explore creative solutions to constraints.

Wondering what to read next?

  1. Why Brainwriting is Better than Brainstorming for Rapid Idea Generation
  2. Make Decisions Using Bill Hewlett’s “Hat-Wearing Process”
  3. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’
  4. Reframe Your Thinking, Get Better Answers: What the Stoics Taught
  5. This is Yoga for the Brain: Multidisciplinary Learning

The Trickery of Leading Questions

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Yes, Prime Minister

Leading questions are questions that are purposely phrased and presented in such a way that they prompt the respondent to think and answer them in a particular way. Leading questions have the potential to subtly change respondents’ opinions about a topic and to shape their responses to the questions that follow.

Example of Leading Questions and Suggestive Interrogation

Consider the following interchange from the popular 1980s British political satire (and one of my all-time favorite shows) Yes, Prime Minister. In The Ministerial Broadcast episode, Sir Humphrey Appleby and Bernard Woolley discuss how leading questions can be used to influence the results of opinion polls—in their case regarding the reintroduction of National Service, military conscription in the UK.

In Yes, Prime Minister, Sir Appleby (played by Nigel Hawthorne) is the Cabinet Secretary, UK’s principal bureaucrat and a scheming master of manipulation and obfuscation. Woolley (played by Derek Fowlds) is the Prime Minister’s Principal Private Secretary.

In the following clip, Sir Appleby presents a set of leading questions designed to elicit opinion survey responses in support of National Service. He then presents another set of leading questions poised to produce responses opposing National Service.

The Effect of the Leading Questions

First, Sir Appleby demonstrates that asking the following leading questions can sway a respondent to support the reintroduction of National Service:

  • Are you worried about the number of young people without jobs?
  • Are you worried about the rise in crime among teenagers?
  • Do you think there is lack of discipline in our comprehensive schools?
  • Do you think young people welcome some authority and leadership in their lives?
  • Do you think they’ll respond to a challenge?
  • Would you be in favour of reintroducing National Service?”

This set of six questions brilliantly exemplifies the use of leading questions. They are designed and presented in such a way that they trigger agreement—‘yes’ seems an obvious answer to each. After all, everybody is inclined to be worried about teenage crime and youth unemployment. After this pattern of concordance, Sir Appleby throws in the well-worded crucial question about National Service. In fact, this last question is worded in such a way that it offers National Service as a supposed solution to all the aforementioned problems. Once more, the answer is agreement.

In the second half of his interchange with Woolley, Sir Appleby demonstrates that another set of deliberate leading questions can make the respondent oppose the reintroduction of National Service:

  • Are you worried about the danger of war?
  • Are you worried about the growth of armaments?
  • Do you think there’s a danger in giving young people guns and teaching them how to kill?
  • Do you think it’s wrong to force people to take up arms against their will?
  • Would you oppose the reintroduction of National Service?

Sir Humphrey’s first four questions are deliberately designed to produce agreement. In keeping with the survey’s design, the fifth question does too: a person who is concerned about arms and opposed to forcing the youth to take up arms against their will is bound to oppose reintroduction of National Service.

Idea for Impact: Sensitize Yourself to Leading Questions; Use Them if Necessary

Firstly, trust surveys, statistics, and anecdotes at your own discretion. Question everything.

Secondly, sensitize yourself to leading questions. Be alert and aware of all the negative ploys, manipulations, and other persuasive devices that others can shrewdly use to influence your thinking.

Thirdly, and more consequentially, use leading questions when you hold a strong personal opinion on a topic of discussion and must engage others in your favor. If necessary, use leading questions to change their opinion or even to gather some slanted information. While I am not one to condone deception, I do recommend such manipulative techniques as long as you use them for positive ends—sometimes certain ends do justify certain means.

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  1. Interviewing Candidates: Stale Questions Get Stale Answers
  2. Why Brainwriting is Better than Brainstorming for Rapid Idea Generation
  3. [Effective Arguments] Explain Your Opponent’s Perspective
  4. How to Examine a Process and Ask the Right Questions
  5. Good Questions Encourage Creative Thinking

How to Examine a Process and Ask the Right Questions

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Method Study Critical Examination

Method Study and Critical Examination

Method study is a practice of examining methods of doing work: work-flows, processes, etc. The key component of method study is ‘critical examination.’ Author Michael Armstrong describes critical examination in his ‘Handbook of Management Techniques.’

Critical examination uses the questioning approach to find out what, how, when, where and, most importantly, why and activity is carried out, and who does it. From this analysis, two fundamental questions are posed: (1) Does the activity need to be done at all? If so, (2) Are there any better ways of doing it?

The questioning approach for critical examination is described in the following chart. This chart is also available as a hand-out (PDF download) for quick reference.

Questioning Approach Critical Examination

Call for Action

Book frequent quiet time for thinking A great degree of professional work–in engineering, management, finances, and other functions of the modern corporation–involves analysis of products, procedures and systems. Here, thought-processes involve asking, and seeking answers to, a series of questions.

In my role as an engineer and manager, I carry the above chart of questions to meetings and brainstorming sessions. The chart helps me ask the right questions on the intent of a process or system and gain a big-picture perspective for my work or task at hand.

Download the critical examination handout, post it at your cubicle and refer to the chart for help on asking the right questions.

Wondering what to read next?

  1. Reframe Your Thinking, Get Better Answers: What the Stoics Taught
  2. Let the Buddha Help You Appreciate the Role of Questions in Inquiry
  3. [Time Management #2] Time Logging: Log Where Your Time Actually Goes
  4. Good Questions Encourage Creative Thinking
  5. Make Decisions Using Bill Hewlett’s “Hat-Wearing Process”
Here’s a prayer to help you deal with annoying people. Learn from the Stoics!