Right Attitudes

Ideas for Impact

Peter Drucker

Lessons from Peter Drucker: Quit What You Suck At

By 1 Comment

Peter Drucker and Jack Welch on Strategic Prioritization: Strengthen or Abandon

The essence of leadership is risk- and opportunity-assessment and resource allocation. It follows that one of the persistent responsibilities of leadership is to mull over each individual and organizational endeavor and investigate, “Do we produce results that are meaningful and profitable enough for us to justify investing our resources to this purpose?”

Jack Welch’s Strategy for General Electric: #1 or #2 Businesses Only

When Jack Welch became CEO of General Electric (GE) in 1981, he set out to make GE “the world’s most competitive enterprise.” However, the company was a hodgepodge of many businesses—some unrelated or irrelevant, several unprofitable, and a few at the brink of failure.

Management pioneer Peter Drucker famously advised Welch to ask of each constituent of the GE business portfolio he now presided over, “If you weren’t already this business, would you enter it today? And, if the answer is no, what are you going to do about it?”

Welch’s responded with his legendary dictum that every GE division be—or become—the leading or the runner-up business in its respective industry, or plan to exit it completely.

Welch argued that in many markets, the number three, four, five, or six players suffered the most during cyclical downturns. On the contrary, number one or number two businesses could protect their market share by way of aggressive pricing approaches or by developing new products. Welch’s approach portended the emergence of oligopolies in many industries.

The resultant strategic focus eventually led to an immense restructuring of GE. Welch sold or discontinued dozens of divisions—including computers and time-shares. Over the next decade, he cut nearly one in four jobs at GE, warranting the nickname “Neutron Jack.”

By year 2000, GE had reached dominance or near dominance in most of its business markets across the globe.

Peter Drucker on Strategic Reprioritization

'Post-Capitalist Society' by Peter Drucker (ISBN 0887306616) Explaining this method of strategic reprioritization, Drucker wrote in Post-Capitalist Society (1993,)

To turn around any institution—whether a business, a labor union, a university, a hospital, or a government—requires always the same three steps:

  1. Abandonment of the things that do not work, the things that have never worked; the things that have outlived their usefulness and their capacity to contribute;
  2. Concentration on the things that do work, the things that produce results, the things that improve the organization’s capacity to perform; and
  3. Analysis of the half successes, half failures. A turnaround requires abandoning whatever does not perform and doing more of whatever does perform.

'Five Most Important Questions' by Peter Drucker (ISBN 0470227567) Drucker further elaborated on abandonment as the keystone for strategic reprioritization in his Five Most Important Questions (2015,)

To abandon anything is always bitterly resisted. People in any organization are always attached to the obsolete—the things that should have worked but did not, the things that once were productive and no longer are. They are most attached to what in an earlier book I called “investments in managerial ego.” Yet abandonment comes first. Until that has been accomplished, little else gets done. The acrimonious and emotional debate over what to abandon holds everybody in its grip. Abandoning anything is thus difficult, but only for a fairly short spell. Rebirth can begin once the dead are buried; six months later, everybody wonders, “Why did it take us so long?”

Idea for Impact: Assess What Endeavors Must Be Intensified or Abandoned

Don’t do—or continue to do—something just because it’s been a tradition, custom, or habit. Strengthen, abandon, or stay on. Align your efforts with your mission, your values, and the results you want to achieve.

If you abandon something important mistakenly, you can quickly pick up where you left off.

Invest your precious resources where the returns are rich.

Figure out what’s vital and stay focused, even if you have to cut your losses (read about sunk costs.)

Wondering what to read next?

  1. The Legacy of Peter Drucker, the Original Management Guru
  2. General Electric’s Jack Welch on Acting Quickly
  3. An Old Joke about Accounting and Leadership
  4. Let Go of Sunk Costs
  5. Book Summary of Peter Drucker’s ‘The Practice of Management’

Death to Bureaucracy

By Leave a Comment

Bureaucracy can suck the life out of any organization by rewarding complacency and inertia.

Efficient managers are annoyed with the speed of bureaucracy. Internal rules and policies for making and approving decisions slow down managerial undertakings. In a world where fast, disruptive innovation has become foremost, any company can ill afford the time or expense of operating with bureaucratic mindsets.

Peter Ferdinand Drucker, the father of management theory Management pioneer Peter Drucker’s enduring condemnation of bureaucracy, formalities, and rules and regulations hit the peak with his ground-breaking editorial called “Sell the Mailroom,” first published in the Wall Street Journal in 1989 and then republished in 2005.

At a time when the great majority of businesses were engaged in making an effort to improve the efficiency of support staff, Drucker brashly advocated that bureaucratic support should be eliminated by outsourcing their work to outside contractors. Drucker observed,

In-house service and support activities are de facto monopolies. They have little incentive to improve their productivity. There is, after all, no competition. In fact, they have considerable disincentive to improve their productivity. In the typical organization, business or government, the standard and prestige of an activity is judged by its size and budget—particularly in the case of activities that, like clerical, maintenance, and support work, do not make a direct and measurable contribution to the bottom line. To improve the productivity of such an activity is thus hardly the way to advancement and success. When in-house support staff are criticized for doing a poor job, their managers are likely to respond by hiring more people. An outside contractor knows that he will be tossed out and replaced by a better-performing competitor unless he improves quality and cuts costs.

Idea for Impact: Drop unnecessary work.

Wondering what to read next?

  1. Four Questions for Employee Performance Appraisals
  2. The Legacy of Peter Drucker, the Original Management Guru
  3. Don’t be Rude to Receptionists and Support Staff
  4. You Too Can (and Must) Become Effective // Summary of Peter Drucker’s The Effective Executive
  5. The Spectacular Rise and Fall of Avon’s Andrea Jung // Book Summary of Deborrah Himsel’s ‘Beauty Queen’

An Old Joke about Accounting and Leadership

By Leave a Comment

A man in a hot air balloon gets lost over Nebraska. He has no idea where he is or where he is going. He does not see anybody… nothing but farmland as far as the eye can see.

Eventually, he sees a woman down in a field. He goes down and cries out to her, “Where am I? I’m already an hour late for an appointment!”

She hollers back, “You’re at 42 degrees 15 minutes and 4 seconds North latitude and 98 degrees 12 minutes 15 seconds West longitude.”

The man yells out, “You must be an accountant.”

“Hmm … how did you guess?”

“Your information is absolutely precise and accurate … but totally useless.”

“You must be an executive.”

“Yes … but how do you know?”

“You’re higher up, you do not know where you are, you do not know where you’re going, you’re over-scheduled, and you blame your subordinates—someone below you.”

Reference: A Year with Peter Drucker by Joseph A. Maciariello

Wondering what to read next?

  1. The Legacy of Peter Drucker, the Original Management Guru
  2. Find out What Your Customers Want and Give it to Them
  3. Four Questions for Employee Performance Appraisals
  4. The Cost of Leadership Incivility
  5. Leadership: Stay out of the kitchen if you can’t handle the heat

You Too Can (and Must) Become Effective // Summary of Peter Drucker’s The Effective Executive

By Leave a Comment

Peter Drucker on Teaching Yourself to Become Effective

Peter Drucker (1909–2005) is widely regarded as the most outstanding thinker on the subject of management theory and practice. He was amazingly prolific—he produced 39 volumes on management and leadership and worked right until his death a week before his 96th birthday.

Drucker’s The Practice of Management (1954) played a pivotal role in the recognition of management as a professional discipline. In this influential book (see my summary here,) Drucker explained what management is and how managers do their jobs.

'The Effective Executive' by Peter Drucker (ISBN 0060833459) In his bestselling The Effective Executive (1967,) Drucker defined effectiveness as getting the right things done and efficiency as making resources productive. His pivotal message was that effectiveness must be learned because effectiveness is every manager’s job. That’s what are managers get paid for—“the executive is paid for being effective.” Moreover, “Effective executives know that their subordinates are paid to perform, and not to please their superiors.”

Five Practices of the Effective Executive

Drucker devotes five chapters of The Effective Executive to five practices that have to be acquired to be effective. Introducing these effectiveness practices, Drucker writes, “Whenever I have found a person who—no matter how great in intelligence, industry, imagination, or knowledge—fails to observe these practices, I have also found an executive deficient in effectiveness.”

  • Effectiveness Habit #1—Know Where Time Goes: “Time is the scarcest resource, and unless it is managed nothing else can be managed.” In addition, “Effective executives know where their time goes. They work systematically at managing the little of their time that can be brought under their control.” Using the three-step time logging, time analysis, and time budgeting practice, effective executives know where there time goes. They exert themselves to make certain that they invest their time in line with their values and priorities.
  • Effectiveness Habit #2—Focus on Contribution: Whatever your span of responsibilities—supervisory, managerial or leadership—you are accountable to your ‘external’ stakeholders. These stakeholders measure your performance solely by your ability to identify opportunities and get things done through the resources you have. Drucker writes, “Effective executives focus on outward contributions. They gear their efforts to results rather than to work. They start out with the question, ‘What results are expected of me?'” Effective executives have a clear understanding of their contribution and their results.
  • Effectiveness Habit #3: Make Strengths Productive: “Effective executives build on strengths—theirs and others. They do not build on weaknesses. They do not start out with the things they cannot do.” Effective executives understand and build on the strengths of themselves, their team, and their organization to make everyone productive and to eliminate weaknesses. The only weaknesses that have a bearing—and must be remedied—are the ones that hinder effective executives from exercising their strengths.
  • Effectiveness Habit #4: Live Priorities: “Effective executives concentrate on superior performance where superior performance will produce outstanding results. They force themselves to stay within priorities.” Setting priorities is easier; the hard part is sticking to the decision and living the priorities. To get things done, focus on one task at a time or two at the most; three is usually impractical.
  • Effectiveness Habit #5: Systemize Decision-Making: “Effective executives make effective decisions. They know that this is a system—the right steps in the right sequence. They know that to make decisions fast is to make the wrong decisions.” For Drucker, decision-making was a matter of wisdom and sound judgment—making a choice between alternatives but seldom between mere right and mere wrong. “The sooner operating managers learn to make decisions as genuine judgments on risk and uncertainty, the sooner we will overcome one of the basic weaknesses of large organizations—the absence of any training and testing for the decision-making top positions.”

Idea for Impact: Teach yourself to become effective. Commit these five tasks to memory and practice them. Read The Effective Executive—it will have a profound effect on your performance.

Wondering what to read next?

  1. Four Questions for Employee Performance Appraisals
  2. The Legacy of Peter Drucker, the Original Management Guru
  3. The Trouble with Targets and Goals
  4. The Spectacular Rise and Fall of Avon’s Andrea Jung // Book Summary of Deborrah Himsel’s ‘Beauty Queen’
  5. Book Summary of Peter Drucker’s ‘The Practice of Management’

Book Summary of Peter Drucker’s ‘The Practice of Management’

By 5 Comments

Peter Drucker (1909–2005) was the 20th century’s leading thinker on business and management. He was amazingly prolific—he produced 39 volumes on management and leadership and worked right until his death a week before his 96th birthday.

'The Practice of Management' by Peter Drucker (ISBN 0060878975) Drucker’s The Practice of Management (1954) played a pivotal role in the recognition of management as a professional discipline. Even six decades after publication, The Practice of Management remains relevant for its original, profound, and timeless ideas. Drucker’s conception for the organization as an integral part of society, his elucidation of the nature of managerial tasks, his emphasis on good governance, and his prescription for effective leadership have served managers well over the decades.

Here are some prominent insights from The Practice of Management:

  • Drucker accentuated the need for clarity about the meaning of a business. He argued, “‘what is our business’ is the most important question successful management groups have to address.” In corporate strategy, this inquiry has become the underpinning for business analysis and the formulation of mission statements.
  • A business exists to “create a customer.” Therefore, managers need to query who their customers are and what the business must try to do for its customers.
  • The Practice of Management contributed to a rich analysis of the role of business in society. Drucker proposed that a business exists at three constructs that influence each other and thus establish the organization’s performance, mission, and business definition:
    1. as an economic establishment that produces value for its stakeholders and for the society,
    2. as a community that employs people, pays them, develops them, and coordinates their efforts to increase productivity,
    3. as a “social institution that is deeply embedded in society and values and as such is affected by public interest discussion, debate, and values.”
  • “The manager is the dynamic, life-giving element in every business” who defines the organization’s mission, develops and retains productive teams, coordinates various activities, sets goals, and gets things done.
  • Leadership gives the organization meaning and purpose—leadership defines and nurtures the organization’s central values, creates a sense of mission, allocates resources, and builds systems and processes in pursuit of the organization’s goals.
  • Management entails farsighted thinking about the future state of things and taking appropriate risks to capitalize on opportunities. Additionally, “managing a business must be a creative rather than adaptive task. The more a management creates economic conditions or changes them rather than passively adapts to them, the more it manages the business.”
  • The Practice of Management by Peter Drucker Managers inculcate the dominant cultural norm in the organization through their actions. These values become evident in the decisions they make concerning whom they recruit, whom they retain and promote, the goals they pursue, and the ethical parameters with which they frame their decisions.
  • The Practice of Management popularized the concept of management by objectives (MBO) for the successful execution of an organization’s strategic plan. The MBO process ensures delineation of key objectives, prudent allocation of resources, dedication of effort on key goals, use of real-time feedback, and effective communication. MBO helps managers organize and motivate their employees, promote effective communication, develop employees, measure performance, and increase their sense of empowerment.

The Practice of Management is one of those books that his admirers tend to appreciate more with every successive reading. Drucker’s remarkable virtues as the “father of modern management”—viz., clarity, usefulness, and common-sense pragmatism—are all on display in this book.

Recommendation: Read—it’s the best book you’ll find on the responsibilities, tasks, and challenges that managers undertake. The Practice of Management will have a profound effect on your thinking.

Wondering what to read next?

  1. You Too Can (and Must) Become Effective // Summary of Peter Drucker’s The Effective Executive
  2. The Legacy of Peter Drucker, the Original Management Guru
  3. Lessons from Peter Drucker: Quit What You Suck At
  4. A Fast-Food Approach to Management // Book Summary of Blanchard & Johnson’s ‘The One Minute Manager’
  5. Four Questions for Employee Performance Appraisals

What Do You Want to Be Remembered for?

By Leave a Comment

The Curious History of the Nobel Prizes: Alfred Nobel Changed His Likely Legacy from “Merchant of Death”

Alfred Nobel Changed His Only Likely Legacy from The Swedish scientist Alfred Nobel (1833–96) is most remembered in the awarding of Nobel Prizes every year. The spur for the Nobel Prizes apparently came from a remarkable incident of careless journalism.

Nobel patented the explosive dynamite in 1867. Before long, he became very wealthy as the owner of a vast international explosives empire.

In 1888, Alfred’s brother Ludvig died. A French newspaper wrongly announced Alfred’s death instead under the title “Le marchand de la mort est mort” (Eng. trans. “The merchant of death is dead.”) The article called him the “dynamite king” and reported, “Dr. Alfred Nobel, who became rich by finding ways to kill more people faster than ever before, died yesterday.”

Upon reading this obituary, Alfred Nobel was so distressed at the prospect of how the world possibly could remember him. He wanted to leave a better legacy for himself and rewrote his will. Nobel left 94 percent of his estate to institute five prizes to celebrate the greatest achievements in chemistry, physics, physiology/medicine, literature, and peace. (The “Nobel Memorial” economics prize was instituted in 1968 by the Sweden’s central bank.)

Make a Conscious Intention to Embrace the Spirit of Your Life’s Work

'Managing the Nonprofit Organization' by Peter Drucker (ISBN 0060851147) Peter Drucker (1909–2005,) the 20th century’s leading thinker on business and management, advocated self renewal through the probing question “What do you want to be remembered for?” in his Managing the Non-Profit Organization:

When I was thirteen I had an inspiring teacher of religion who one day went right through the class of boys asking each one, “What do you want to be remembered for?” None of us, of course, could give an answer. So, he chuckled and said, “I didn’t expect you to be able to answer it. But if you still can’t answer it by the time you’re fifty, you will have wasted your life.”

I’m always asking that question: “What do you want to be remembered for?” It is a question that induces you to renew yourself, because it pushes you to see yourself as a different person—the person you can become. If you are fortunate, someone with moral authority will ask you that question early enough in your life so that you will continue to ask it as you go through life.

Your Life’s Work Becomes the Essence of Your Legacy

'Self-Renewal: The Individual and the Innovative Society' by John W. Gardner (ISBN 039331295X) Emphasizing self-renewal and its inhibitors, the American intellectual John W. Gardner wrote extensively about the need to embrace change for personal enrichment and fulfillment. In his seminal Self-Renewal: the Individual and the Innovative Society (1964,) Gardner encourages a sentient attitude toward the future to kindle self-renewal:

For self-renewing men and women the development of their own potentialities and the process of self-discovery never end. It is a sad but unarguable fact that most people go through their lives only partially aware of the full range of their abilities. … Exploration of the full range of our own potentialities is not something that we can safely leave to the chances of life. It is something to be pursued systematically, or at least avidly, to the end of our days. We should look forward to an endless and unpredictable dialogue between our potentialities and the claims of life—not only the claims we encounter but the claims we invent. And by the potentialities I mean not just skills, but the full range capacities for sensing, wondering, learning, understanding, loving, and aspiring.

Idea for Impact: Asking, “What should be your legacy?” is a Great Self-Actualizing Exercise

The English novelist Jane Austen (1775–1817) wrote in Mansfield Park (1814,) “We have all a better guide in ourselves, if we would attend to it, than any other person can be.”

One single spark in your mind has the potential to alter your life forever. Inspire your personal renewal by contemplating the following questions: What do you want to be remembered for, 5-10-20 years from now? What should be your legacy?

Without doubt, you can’t tell your future—you really don’t even know what’s going to happen next. Even if you make a deliberate plan, it probably won’t succeed because reality will regulate your plan. In spite of this life’s uncertainties, reflecting on the question “What do I want to be remembered for?” can help you become more intentional in your behavior and more mindful about your life’s purpose.

Wondering what to read next?

  1. Lessons on Self-Acceptance from Lee Kuan Yew: Life is What You Make of it
  2. What Is the Point of Life, If Only to Be Forgotten?
  3. Fear of Failure is an Obstacle to Growth
  4. Leaves … Like the Lives of Mortal Men
  5. Confucius on Dealing with People

Find out What Your Customers Want and Give it to Them

By Leave a Comment

“Nobody asked the dogs what they wanted”

Dog Food Product Once upon a time, a pet-foods company struggled to sell a new dog food product they’d recently introduced to the market.

The company’s CEO called the department heads together to discuss why the new product wouldn’t sell.

The head of production said he’d done everything right; it wasn’t his department’s fault.

The heads of the sales, advertising, finance, packaging, shipping, and distribution departments had done everything right. None of them were to blame.

The CEO demanded, “Darn! What happened? Why won’t our new product sell?”

A junior staffer shouted from the back of the room, “Sir, it’s just that the dogs simply won’t eat our doggone food. You see, nobody asked the dogs what they wanted.”

Idea for Impact: Customer Focus Drives Company Success

Your research and development efforts will be successful only if they’re driven by a thorough understanding of what your customers want. Engage your customers. Pay close attention to their needs in every phase of product/service design including idea generation, product design, prototyping, production, distribution, and service. Remember Peter Drucker’s dictum that “the purpose of a business is to create and keep a customer.”

Wondering what to read next?

  1. How to Deal with Upset Customers
  2. Four Ideas for Business Improvement Ideas
  3. Bad Customers Are Bad for Your Business
  4. Turning a Minus Into a Plus … Constraints are Catalysts for Innovation
  5. The Opportunities in Customer Pain Points

The Trouble with Targets and Goals

By Leave a Comment

The Trouble with Targets and Goals

'The Balanced Scorecard - Translating Strategy into Action' by Robert Kaplan and David Norton (ISBN 0875846513) In a well-known 1992 Harvard Business Review article as well as a book on translating strategy into action, Robert Kaplan and David Norton explained the need for a “balanced scorecard.” They encouraged leaders to develop tools with which to monitor the performance of any organization. The authors explained, “Think of the balanced scorecard as the dials and indicators in an airplane cockpit. For the complex task of navigating and flying an airplane, pilots need detailed information about many aspects of the flight, like fuel level, airspeed, altitude, bearing, etc.”

Goals are effective apparatus—a persuasive system indicating what achievements matter the most to an organization. Well-defined objectives, expressed in terms of specific goals, often direct an organization’s performance, sharpen focus on the execution of the organization’s strategic and operative plans, and boost productivity.

In terms of an individual within a company, goal-setting is especially important as a way to provide ongoing and year-end feedback. You can give employees continuous input on their performance and motivate them by setting and monitoring targets.

Still, there are four things to look out for when setting and managing targets:

  • Some organizations get so overwhelmed with setting and meeting targets that managers tend to adopt whatever behaviors necessary to meet the goals set by their superiors.
  • In goal-setting, less is more and simple is better Some organizations get carried away and set too many targets. While goals are beneficial, having more of them is not necessarily better. In fact, too many targets can lead to stress, muddled efforts, and organizational atrophy. In this instance, employees feel as if they’re being asked to throw darts in multiple directions all at once. Adding to the confusion, priorities can even conflict with one another—e.g. decreasing production cycle-time while not hiring more workers or buying more equipment. According to a 2011 study by consulting firm Booz (now named Strategy&), 64% of participating global executives reported facing too many conflicting priorities. The celebrated management consultant Peter Drucker famously advised his clients to pursue no more than two priorities at a time:

Develop your priorities and don’t have more than two. I don’t know anybody who can do three things at the same time and do them well. Do one task at a time or two tasks at a time. That’s it. OK, two works better for most. Most people need the change of pace. But, when you are finished with two jobs or reach the point where it’s futile, make the list again. Don’t go back to priority three. At that point, it’s obsolete.

  • Sometimes, organizations can be so eager to reach a target that they institute an overly aggressive system (unreasonable “stretch goals“) in an attempt to drive people to heroic levels of performance. Instead, it’s best to have goals that represent what senior management thinks ought to happen, not the contents of their wildest dreams.
  • When grading an employee’s performance depends heavily upon that individual meeting his targets (e.g. bonuses promised to salesmen who achieve certain revenue targets,) it can pit employee against employee. This tends to create an unhealthily competitive environment with colleagues scrambling over each other to get to the client or show off their achievements to management. Conflicts and rivalry between employees is one of the dominant criticisms of the individual performance rating system and the forced ranking system that many companies currently practice.

Idea for Impact: In goal-setting, less is more and simple is better. A few well-chosen, consequential targets and goals can sharpen an individual’s or an organization’s focus and boost productivity. Too many targets can lead to stress and even disaster.

Wondering what to read next?

  1. Collegial Goal-Setting and Goal-Monitoring?
  2. “Goals Gone Wild”: The Use and Abuse of Goals
  3. The Power of Sharing Your Goals
  4. Effective Goals Can Challenge, Motivate, and Energize
  5. Our Vision of What Our Parents Achieved Influences Our Life Goals: The Psychic Contract

Humility is a Mark of the Great

By Leave a Comment


Humility is a Life-long Pursuit

“Before destruction the heart of man is haughty, and before honor is humility.”
* The Holy Bible (Proverbs 18:12)

We live in a world that misconstrues the virtue of humility as a sign of meekness, timidity, lack of resolve, and, in general, a personal and leadership inadequacy. Could anything be more imprudent?

As the following narratives of great people will illustrate, humility is the bona fide characteristic of the truly accomplished and well-adjusted people. These great men and women live the life of modesty, unpretentiousness, and supreme confidence. They do not bear a sense of self-superiority and pride.

The Humility of Dr. Albert Einstein

“Einstein taught the greatest humility of all: that we are but a speck in an unfathomable large universe.”
* Time magazine, recognizing Albert Einstein as the Person of the Century

Albert Einstein, Theoretical Physicist, Philosopher Author Sometime in the ’50s, Don Merwin, a producer of the ‘This I Believe’ radio program, visited Albert Einstein’s home in Princeton, New Jersey. He was to record Einstein speak his essay, “An Ideal of Service to Our Fellow Man” for the program. Don Merwin later recalled his experience: “I started setting up [the bulky tape recorder], and Dr. Einstein, who was a very amiable man, was chatting with me and expressed curiosity about tape-recording, which was fairly new in those days. He said, ‘How does it work?’ I started explaining the electronics of it, the way that the recording heads imprinted a signal on the moving tape. All of a sudden, I froze up. I said, ‘I am lecturing to Albert Einstein on physics!'” [Source: Allison, Jay, et al. (editors) “This I Believe: the Personal Philosophies of Remarkable Men and Women.”]

The Humility of Dr. M. Balamuralikrishna

M. Balamuralikrishna and Gangubai Hangal, celebrated Indian Classical vocalists Look at this 2007 picture from Deccan Herald, via Churumuri. Dr. M. Balamuralikrishna, the 79-year old celebrated Indian Classical vocalist, expresses deep reverence and seeks the blessings of the 96-year old Dr. Gangubai Hangal, another legendary vocalist.

The Humility of Sri Veerendra Heggade

Veerendra Heggade, guardian of the Dharmasthala temple How about this 2009 picture from Karnataka News (via Churumuri?) Sri Veerendra Heggade, the widely respected guardian of a prominent temple in South India, holds an umbrella to shield from sun blaze the chairman of a culture convention at a parade in the latter’s honor.

The Humility of Peter Drucker

Peter Drucker, the 'Father of Modern Management' I have read of many an instance of the humility of Peter Drucker, the most influential management philosopher of the modern era. Here are two anecdotes:

  • Executive-education student Cathy Taylor remembers Peter Drucker conscientiously writing down autograph seekers’ names on a napkin to get the spelling correct before he made the formal inscription.
  • Forbes magazine publisher Rich Karlgaard remembers Peter Drucker “apologizing for taking so long to answer the doorbell at his modest home in Claremont, California. He said he was still adapting to his new artificial knees.”

Call for Action: Try to Practice Humility

Humility is simply the absence of pride. Humility and modesty are the marks of a genuine individual. However, practicing humility is often easier said than done. Deplorably, our society and world of work characterizes humility as significantly antithetical to the impression of the intelligent professional and competent leader. It is rather easy to succumb to the temptation to enhance our ego.

Hard as it may be, try to practice humility whenever an opportunity arises. Here are few remainders to bear in mind.

Wondering what to read next?

  1. The Legacy of Peter Drucker, the Original Management Guru
  2. An Old Joke about Accounting and Leadership
  3. Book Summary of Peter Drucker’s ‘The Practice of Management’
  4. You Too Can (and Must) Become Effective // Summary of Peter Drucker’s The Effective Executive
  5. Four Questions for Employee Performance Appraisals

Sucking up Isn’t a Requirement for Success

By Leave a Comment

Be Resourceful Do not Suck Up

Consider the all-too-familiar boss’s pet employee at an office. He uses flattery, goes out of his way to help the boss, curries personal favors, and constantly tows the boss’s line no matter how unreasonable it is. He never corrects the boss when necessary. He either sugarcoats or withholds information that the boss would rather not hear. Over time, he has perfected the art of stroking his boss’s exaggerated sense of self-worth.

How about leaders who go overboard on their intention to exceed customer expectations and turn out to be “customer compelled?” They bend over backward to fulfill every whim and fancy of their customers to the likely peril of their own organization’s values and priorities.

Sucking up or brown-nosing is widespread approach to win a boss’s approval solely with one’s own self-interest in mind. Consider the consequences of sucking up:

  • An employee that sucks up to his boss loses the respect of his peers and employees. They assume positive discrimination and favoritism because of his ingratiatory behavior. The suck-up recursively promotes sucking up in his organization—he encourages others to establish themselves in his good graces.
  • Suck-ups quickly get into a pattern of slavishly reacting to every impulse of the boss. Without realizing, they become vulnerable to obligations to support their boss. Neither can they set limits on favors, nor do they stand up for themselves or their employees.

Sucking up is not a requirement for success

Be Resourceful, Don’t Suck Up

“One does not make the strengths of the boss productive by toadying to him. One does it by starting out with what is right and presenting it in a form which is accessible to the superior.”
* Peter Drucker, in The Effective Executive

Contrary to popular opinion, a vast majority of promotions are not handed out to employees who are most willing to suck up. Research and empirical evidence proves that employees who are honest, sincere, open, straightforward, and helpful earn management’s respect and attention over time. They move up fast because of their demonstrated ability to make the right choices. In addition, most people can innately distinguish the brown-nosers and differentiate genuine compliments from insincere flattery.

Do not suck up to the boss Do not get me wrong. There is enormous value in being helpful to the boss. After all, making yourself resourceful can go a long way in staying in the boss’s good graces. It can open professional opportunities and increase your access to new ideas, initiatives, and restricted information. However, there is an obvious boundary between doing favors and sucking up. Running an urgent errand when the boss is busy preparing for an important meeting or watching over his pet when he is travelling are well within reason. Compromising your values and priorities just to get on the boss’s side will not get you anywhere in the long term. Try these suggestions:

Wondering what to read next?

  1. Four Keys to an Excellent Relationship with Your Boss
  2. 25 Ways to Instantly Become a Better Boss
  3. Never Surprise Your Boss [Managing Your Boss #2]
  4. Bad Customers Are Bad for Your Business
  5. Don’t be Friends with Your Employees
Here’s a prayer to help you deal with annoying people. Learn from the Stoics!