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Be Kind … To Yourself

June 6, 2022 By Nagesh Belludi Leave a Comment

'Fierce Self-Compassion' by Kristin Neff (ISBN 006299106X) In Fierce Self-Compassion: How Women Can Harness Kindness to Speak Up, Claim Their Power and Thrive (2021,) University of Texas-Austin’s Kristin Neff argues that self-acceptance and self-compassion—being good to ourselves—makes us more likely to adopt healthy behaviors.

Neff summarizes numerous studies that have suggested that self-compassion is associated with overall well-being: “The more you’re able to accept yourself, the more you’re able to make positive, healthy changes in your life.”

The most important relationship you’ll ever have is the relationship with yourself. Learn to pay attention to your thoughts and feelings. Put your needs on top; give yourself compassion and comfort. Listen to your restlessness. Feelings of agitation can lead to a new life of purpose. True self-awareness can help you learn what drives you, what excites you and motivates you.

Self-Compassion: Be Kind ... To Yourself Neff suggests creating moments within each day and practicing meaningful self-care. Do something nice for yourself: take a walk in the woods, meditate, play with a pet, call a friend for support, journal, or indulge in a hot bath.

Idea for Impact: Pay attention to your self-talk and speak to yourself the way you would to someone you love, “What do you need right now?” Dwell upon that question and allow an authentic answer to emerge. Then, ask, “What’s one brave decision you can make now to get unstuck and move in the direction of your goals? What’s stopping you from getting started?”

Wondering what to read next?

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  2. Heaven and Hell: A Zen Parable on Self-Awareness
  3. I’ll Be Happy When …
  4. Take Time to Savor Life’s Little Pleasures
  5. Why People Get Happier as They Age

Filed Under: Living the Good Life Tagged With: Attitudes, Balance, Discipline, Emotions, Mindfulness, Motivation, Resilience

How to Lead Sustainable Change: Vision v Results

June 2, 2022 By Nagesh Belludi Leave a Comment

In the Drucker Foundation’s Leader to Leader (1999,) Harvard Business School professor John Kotter proposes one of my favorite visuals on the essence of noticeable results that bear witness to a leader’s vision of change:

How to Lead Sustainable Change: Vision v Results

This illustration encapsulates why some organizational change initiatives succeed while others never get off the ground or break down after a while. Kotter observes,

Results and vision can be plotted on a matrix that has four dimensions. Poor results and weak vision spell sure trouble for any organization. Good short-term results with a weak vision satisfy many organizations—for a while. A compelling vision that produces few results usually is abandoned. Only good short-term results with an effective, aligned vision offer a high probability of sustained success.

Idea for Impact: The only way a leader can produce a well-paced, sustainable, and transformational change is by mobilizing the people around her to appreciate the benefits for them in her vision of the desired future. Ongoing results oblige visibility into progress and will catalyze the organization’s commitments.

Read Kotter’s Leading Change (1996,) an influential missive on change management.

Wondering what to read next?

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  3. General Electric’s Jack Welch Identifies Four Types of Managers
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Filed Under: Managing People, MBA in a Nutshell Tagged With: Coaching, Discipline, Feedback, Leadership Lessons, Management, Motivation, Performance Management

Nuts! The Story of Southwest Airlines’ Maverick Culture // Book Summary

May 30, 2022 By Nagesh Belludi Leave a Comment

Kevin & Jackie Freiberg’s Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success (1996) is a popular tome about the history and culture of Southwest Airlines and the fun-loving antics of its colorful co-founder and CEO Herb Kelleher (see my tribute.)

'Nuts- Southwest Airlines' by Kevin and Jackie Freiberg (ISBN 0767901843) Despite its Pollyannaish tone and repetitive narratives, Nuts| is a very enjoyable cheerleaders’ account of how an underdog overcame roadblocks and thrived in a competitive industry.

Nuts| focuses on the people-oriented culture that Herb and his secretary Colleen Barrett established based on Herb’s well-known dictum, “The business of business is not business. The business of business is people.” To Herb, Southwest was a cause—never just a company. The Freibergs write,

If there is an overarching reason for Southwest Airlines’ success, it is that the company has spent far more time since 1971 focused on loving people than on the development of new management techniques. The tragedy of our time is that we’ve got it backwards. We’ve learned to love techniques and use people. This is one of the reasons more and more people feel alienated, empty, and dehumanized at work. Many organizations today would be surprised at how much more people would be willing to give of themselves if only they felt loved.

Southwest Airlines---Employee Culture

Nuts| is dreadfully out-of-date. Southwest and the airline industry have changed a lot since the mid-90s. Southwest even stopped handing out peanuts to protect passengers from peanut-related allergies.

The miracle at Southwest Airlines could keep on only so long. As long as Herb was the CEO, employees would go the extra mile for the sake of Herb. Until his retirement in 2001, Herb preserved Southwest’s unique cost structure and work rules. Kelleher’s successor, Jim Parker, presided over mounting labor tensions and quit after just three years. CFO Gary Kelly replaced Parker in 2004. Bob Jordan became CEO in 2022.

The going has not been smooth for Kelly. Southwest has become more like the other carriers regarding employee relationships and cost structure. The rehabilitated legacy airlines and a new breed of ultralow cost carriers have chipped away gradually at many of Southwest’s apparent competitive advantages. Yes, customers still rave about Southwest’s friendly staff, unpretentious service, and flexibility in travel planning. However, Southwest hardly ever has the lowest fares on most routes. In fact, Southwest’s average fares have outpaced the industry by 12% since 2009.

Miracle of Southwest Airlines: Employee Culture

Recommendation: Speed-read Nuts! … it’s full of original insights, upbeat stories, and concrete suggestions for principle-centered leadership and how to inspire people to achieve incredible results. Here are the key takeaway lessons:

  • Even a little respect goes a long way. Give employees responsibility and entrust them to take that responsibility.
  • Herb Kelleher on Southwest Airlines Tail---Employee Culture Set the ground rules—and let employees be creative. “Culture is one of the most precious things a company has, so you must work harder at it than at anything else.”
  • Give your employees some skin in the game, and they’ll go the distance. Southwest claims, “We have credibility because we tell people what we’re going to do and then we do it.”
  • Empower workers to make decisions at the customer level. Employees who feel they have leeway in their jobs to make the “right decision” depending on circumstances are happier, more confident, and more productive. They’ll even give extra—because they believe their work has special meaning and is not just a job.
  • Make sure people feel they can be themselves and have opportunities to express individuality.
  • See yourself as a motivator and a positive force. When things go wrong, accentuate the positive and focus on a path to a solution. It’s an approach that employees will admire and want to emulate.
  • Build a sense of community. Foster the feeling of a “family” in which employees can count on each other professionally and personally.
  • Recognize that employees have lives outside of work. Celebrate every milestone to establish and strengthen relationships. The walls of Southwest’s headquarters are covered with pictures and commemorative plaques of picnics, community service awards, customers’ commendation letters, service employee milestones, and tributes to important cultural events.

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  2. Why Amazon Banned PowerPoint
  3. Your Product May Be Excellent, But Is There A Market For It?
  4. How Starbucks Brewed Success // Book Summary of Howard Schultz’s ‘Pour Your Heart Into It’
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Filed Under: Leadership, Leadership Reading, Leading Teams, The Great Innovators Tagged With: Employee Development, Entrepreneurs, Leadership Lessons, Motivation, Persuasion

Bollywood: An Escapism to a Happier Place

May 24, 2022 By Nagesh Belludi Leave a Comment

'Desperately Seeking Shah Rukh' by Shrayana Bhattacharya (ISBN 9354891934) On a long plane ride to India recently, I read Desperately Seeking Shah Rukh: India’s Lonely Young Women and the Search for Intimacy and Independence (2021,) economist Shrayana Bhattacharya’s ethnographic examination of legions of the superstar’s female fans.

Bollywood offers a diversion from the humdrum—and a reprieve from life’s many injustices. Female fans idealize Shah Rukh Khan in his portrayal of romantic, sensitive, vulnerable characters who’re utterly devoted to the women they love. But author Bhattacharya uses the escapism that Bollywood provides as a frame to paint a picture of feminism and socioeconomic inequity. Makes for interesting reading.

Bollywood Star Shah Rukh Khan: An Escapism to a Happier Place

All forms of entertainment offer pleasant escapism—a balm against life’s slings and arrows. But Bollywood melodramas go a step further. Amid the predictable storylines and emotional dialog is the kind and brave hero—the ones typically played by Shah Rukh Khan—who fights for the affections of a pretty damsel against all adversities and vile thugs. Its heroes embody all the desirable qualities and fill fans’ heads with dreams of romance and resolution that may never come.

Their fantasies are—can I get married and be happy? Can I own a small car and not worry about petrol prices? Life can be very hard in India, so for two hours, I’ll give them real fantasy.

—Shah Rukh Khan, quoted in The Australian 10-Aug-2013

And that isn’t so bad. When everything in the film is so pleasing to the hearts—pretty locales, vibrant colors, rhythmic music, and spirited dancing included—no one cares about the predicable hollowness, cheesy dialogues, and the lousy acting.

Idea for Impact: Escapism from quotidian existence makes the world a more optimistic place, waiting to be filled with its own color and song.

Wondering what to read next?

  1. What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’
  2. Perspective is a Fabulous Gift. Your Life is Your Contribution.
  3. Choose Pronoia, Not Paranoia
  4. Heaven and Hell: A Zen Parable on Self-Awareness
  5. I’ll Be Happy When …

Filed Under: Living the Good Life, The Great Innovators Tagged With: Adversity, Attitudes, Balance, Emotions, Motivation

Get Good At Things By Being Bad First

May 2, 2022 By Nagesh Belludi Leave a Comment

You Have to Be Bad at Something Before You are Good at it

Your first attempts are going to be bad

A technique used by many a brilliant inventor:

  • Make something. Get it functional. Get it adequate. It’s okay if it’s subpar.
  • Then, stumble around. Iterate until it’s good.

Now, that’s a better creative process than making something good on the first go.

Start, even if you’re bad at it

Case in point: Write bad first drafts quickly. Start by getting something—anything—down on paper. Let it all pour out. Let it romp all over the place. No one’s going to see it. You can shape it up later. You can gradually polish the thought flow and enrich the choice of words.

If you aren’t willing to be bad initially, you’ll never get started on anything new.

The way you create something good is by launching into it and then iterating gradually rather than by going into your cave and trying to create that perfect masterpiece.

Essentially, this is agile development. The best programmers write functional code to prove some concept. Along the way, they’ll get a better understanding of the business need for the software and the workflow. Bit by bit, they rework snippets of code and improve continuously.

Idea for Impact: Just start. Do a bad first job.

The bad is the precursor to the good. Bad will get you started. It’ll move you forward. Pressing on, you’ll get illuminated, enlightened, and informed.

Momentum is everything. Don’t put off any contemplated task thinking, “This is hard. I don’t know how to do this well. I’m going to have to do it perfectly. Or I need to wait till I have enough time.” The instant you stop cold and put something off, momentum starts the other way.

Motivation is often the result of an action, not its cause. Taking action—even in small, sloppy ways—naturally produces momentum. It’s a better solution than trying to do it right the first time.

Wondering what to read next?

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  4. Zeigarnik Effect: How Incomplete Tasks Trigger Stress [Mental Models]
  5. Small Steps, Big Revolutions: The Kaizen Way // Summary of Robert Maurer’s ‘One Small Step Can Change Your Life’

Filed Under: Mental Models, Project Management, The Great Innovators Tagged With: Decision-Making, Discipline, Fear, Goals, Lifehacks, Motivation, Perfectionism, Procrastination, Thought Process

What To Do If Your New Hire Is Underperforming

March 22, 2022 By Nagesh Belludi Leave a Comment

What To Do If Your New Hire Is Underperforming If a recent hire, particularly one brought into the team with high expectations, isn’t delivering, start by asking the following two questions:

  1. Is the employee in an environment that allows her to perform at her best?
  2. Are you clear on what her personal objectives are?

Only after answering both these questions with a ‘yes’ can you move to consider coaching, reassess the employee’s suitability, and examine if you need to terminate the bad hire quickly and cut your losses.

Idea for Impact: Nothing puts wind beneath a manager’s wings more quickly than asking these two questions when dealing with employee underperformance. Ask, don’t guess, how you can accommodate each employee’s strengths and needs and create an environment that works best for each individual.

There’s no one-size-fits-all answer to creating a positive culture, empowering employees, and tackling performance problems. Each employee faces individual challenges and has her own goals and preferences.

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  5. Four Telltale Signs of an Unhappy Employee

Filed Under: Leading Teams, Managing People Tagged With: Coaching, Conversations, Employee Development, Feedback, Hiring & Firing, Human Resources, Mentoring, Motivation

Get Unstuck and Take Action Now

March 3, 2022 By Nagesh Belludi Leave a Comment

'The Art of Living Epictetus' by Sharon Lebell (ISBN 0062513222) From Sharon Lebell’s interpretations of Epictetus in Art of Living: The Classical Manual on Virtue, Happiness, and Effectiveness (2007,)

Now is the time to get serious about living your ideals. How long can you afford to put off who you really want to be? Your nobler self cannot wait any longer.

Put your principles into practice—now. Stop the excuses and the procrastination. This is your life! You aren’t a child anymore. The sooner you set yourself to your spiritual program, the happier you will be. The longer you wait, the more you’ll be vulnerable to mediocrity and feel filled with shame and regret, because you know you are capable of better.

From this instant on, vow to stop disappointing yourself. Separate yourself from the mob. Decide to be extraordinary and do what you need to do—now.

If you’re like most people who want more from life than what they’re getting, remember that cutting through the stupor of life often starts with gaining clarity.

What do you value? What matters most?

Get Unstuck and Take Action Now Does your life align with your proclaimed values and priorities? If not, now’s the perfect time to lean into small actions that could set you on the right path.

Progress is within reach, but you’ll need to find clarity and restructure how you think about goals.

Stop procrastinating now. Recognize that you can be better. Without hesitation, decide to be the person that only you can be.

Idea for Impact: What’s one brave decision you can make now to get unstuck and move in the direction of your goals?

Wondering what to read next?

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  3. Ask This One Question Every Morning to Find Your Focus
  4. Personal Energy: How to Manage It and Get More Done // Summary of ‘The Power of Full Engagement’
  5. How to Embrace Multitasking

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Discipline, Getting Things Done, Motivation, Procrastination, Simple Living, Task Management, Time Management

The Ethics Test

February 26, 2022 By Nagesh Belludi Leave a Comment

Texas Instruments Ethics Test Since 1961, Texas Instruments has had a multi-step guideline that it wants employees to use to decide whether or not a contemplated decision is ethical. One version:

  1. Is the action legal?
  2. Does it comply with our values?
  3. If you do it, will you feel bad?
  4. How will it look in the newspaper?
  5. If you know it’s wrong, don’t do it!
  6. If you’re not sure, ask.
  7. Keep asking until you get an answer.

Idea for Impact: Use such decision-making models for clear direction about ethical behavior when the temptation to behave unethically is strongest.

Wondering what to read next?

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  5. Shrewd Leaders Sometimes Take Liberties with the Truth to Reach Righteous Goals

Filed Under: Mental Models Tagged With: Discipline, Ethics, Humility, Integrity, Motivation, Psychology

Focus on Achieving Your Highest Priorities

February 17, 2022 By Nagesh Belludi Leave a Comment

Focus on Achieving Your Highest Priorities Wriggle yourself out of the mindset that you have to “get through” the day. Adopt the attitude that the coming hours are filled with open-ended potential to do the best work of your life and take action that can change your life forever.

This attitude shift can help you see things differently and focus on making life better. Ruthless prioritization means working on the very best of the ideas—not just the very good ideas, but also the ones that constitute the most important thing you could be doing.

Make a list of people, activities, and things that rate the highest level of importance in your life. Think about what you value most and rank them in order of importance. Then, spend as many waking moments as possible using your best skills on causes you deeply care about.

That’s indeed the best way to live life.

Idea for Impact: The key to performing at your best is freeing up your mind to do your most productive and creative work. Decide your highest priorities and have the discipline to say no to other things.

When it’s time to reflect on the week, day, or hour ahead, ask, “Which of my activities drive the biggest results?”

Refocus and make progress, not react.

Wondering what to read next?

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  3. Get Unstuck and Take Action Now
  4. A Guaranteed Formula for Success: Identify Your #1 Priority and Finish It First
  5. Keep Your Eyes on the Prize [Two-Minute Mentor #9]

Filed Under: Living the Good Life, Mental Models Tagged With: Discipline, Getting Things Done, Motivation, Personal Growth, Procrastination, Time Management

Nothing Like a Word of Encouragement to Provide a Lift

February 7, 2022 By Nagesh Belludi Leave a Comment

Like many young-and-struggling writers, Stephen King and his wife Tabitha “Tabby” King toiled to make ends meet in their early 20s. They lived in a trailer with two young children. They drove an old, rusty Buick held together by baling wire and duct tape.

Tabby worked second-shift at Dunkin’ Donuts, and Stephen taught English at a private high school. He also moonlighted on odd jobs and worked summers at an industrial laundry to scrape by.

In his time off, Stephen worked hard at building a career as a writer and developed ideas for many novels. He sold short stories to men’s magazines.

Nothing Like a Word of Encouragement to Provide a Lift: Case Study of how Tabby King encouraged Stephen King to keep at writing Carrie

One night, when working as a janitor in a school locker room, King struck an idea that eventually became his blockbuster first novel Carrie. It was about an eccentric high schooler who, with newly-discovered telekinetic powers, goes on a killing spree to exact revenge on her bullies.

Carrie almost didn’t make it beyond three pages!

When King started writing Carrie, he wrestled with acute self-doubt. He didn’t yet feel confident in his work’s quality or marketability.

One evening, just three pages into the draft of Carrie, King sat hunched over his desk littered with crumpled up bits of paper and cigarette butts. In frustration, he decided to give up on his idea for the novel. He slammed his fist on the table, hurled the first three pages of his book in a trashcan, and stomped out of the room.

Later that evening, Tabby saw the wrinkled balls of paper in the bin. She pulled them out, shook off the cigarette ashes, smoothed out the wrinkles, and sat down to read them.

When she was done, Tabby told Stephen, “I think you’ve got something here. I really do. You ought to keep it going.”

Tabby’s glimmer of hope surprised Stephen.

Tabby continued, “You can’t write about women. You’re scared of women.” She pledged to support him and offered suggestions on the main character and how she’d think.

Over the next few weeks, Tabby guided her husband through the world of women. She gave him guiding principles on forming the characters and helped him write the now-famous shower scene.

Nine months later, the final draft of Carrie was finished

'Carrie' by Stephen King (ISBN 0307743667) Carrie became a 25,000-word novella. It was turned down for 30 publishers before Bill Thompson, an editor at Doubleday Publishing, offered King a $2,500 advance to publish the book.

King had gotten rid of his phone to save on expenses, so Thompson sent a telegram that read, “Congrats, kid—the future lies ahead.”

Yet, Carrie only sold 13,000 copies as a hardback. Dispirited, King grudgingly signed a new teaching contract for the 1974 school year.

Soon, Thompson was back with more significant news, “The paperback rights to Carrie went to Signet Books for $400,000 … 200K of it is yours. Congratulations, Stephen.”

As a paperback, Carrie sold over 1 million copies in its first year despite a mixed critical response. It became one of the most popular novels of all time.

Tabby encouraged Stephen King to keep going at that pivotal moment

Tabby’s simple action changed the trajectory of Stephen King’s career. Carrie launched one of the most successful careers in modern American writing. King is now one of the world’s most well-renowned and prolific authors.

King won the 2003 Medal of Distinguished Contribution to American Letters. In his acceptance speech at the National Book Awards Ceremony, King didn’t talk about his success or literary style. He spoke about how Tabby had rescued Carrie from the rubbish and inspired him to keep going:

There is a time in the lives of most writers when they are vulnerable—when the vivid dreams and ambitions of childhood seem to pale in the harsh sunlight of what we call the real world. In short, there’s a time when things can go either way. That vulnerable time for me came during 1971 to 1973. If my wife had suggested to me, even with love and kindness and gentleness, that the time had come to put my dreams away and support my family, I would have done that with no complaint. But the thought never crossed her mind. And if you open any edition of Carrie, you’ll read the same dedication: “This is for Tabby, who got me into it—and then bailed me out of it….”

A nudge of encouragement goes a long way!

As with Stephen King, a little boost of encouragement can lift somebody else’s spirits and help them move forward.

Encouragement is about believing in people, particularly when they don’t believe in themselves.

What’s one thing you can do today to boost somebody’s spirits beyond whatever is holding them back? Is there someone who needs you to believe in them today? Someone you can get unstuck today with a bit of nudge of encouragement?

  • Could you offer a sympathetic ear to a colleague in a spell of self-doubt or in a tangle and ask, “How can I help?”
  • Could you talk to a teenager who has suffered a setback, remind her of her virtues, and cheer her up by saying, “you’re a strong, confident person, and I know you’ll get through this.”

Idea for Impact: Everyone needs hope. Look for honest ways to offer even a little nudge of encouragement.

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Filed Under: Managing People, Sharpening Your Skills Tagged With: Adversity, Anxiety, Attitudes, Coaching, Conversations, Fear, Feedback, Motivation, Personal Growth, Resilience, Wisdom, Worry

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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