Motivation

Treating Triumph and Disaster Just the Same // Book Summary of Pema Chödrön’s ‘The Wisdom of No Escape’

September 24, 2020 By Nagesh Belludi Leave a Comment

Life often seems like a labyrinth, where you imagine that you’ll escape all its tribulations someday, and that’ll be remarkable. Envisioning that future keeps you going, but you’ll never seem to achieve it. Happiness will never come because there’s always another something that will follow the present one. The future just becomes an escape from today’s good and bad.

There’s no better antidote to this hopelessness than Buddhist nun Pema Chödrön’s bestselling first book The Wisdom of No Escape and the Path of Loving-Kindness (1991.) Chödrön’s central argument is that wherever you are and whoever you are, your exact circumstances at the moment are perfect for you—for your unfolding.

You have all that you need at this moment to awaken to your innate goodness and the goodness of the world

You can never escape the insecurities of life. Everything that you’re doing right now is your spiritual path. You don’t have to get somewhere spiritually to justify your worthiness. You’re already perfect. You’re ready enough.

Everything you’re experiencing—good or bad, joy and sorrow—is actually the perfect path for you. All the unpleasantness you are living through derives from struggling against reality.

There’s a kind of basic misunderstanding that we should try to be better than we already are, that we should try to improve ourselves, that we should try to get away from painful things, and that if we could just learn how to get away from the painful things, then we would be happy.

Use whatever is in your circumstances in your life to progress, to become awake, to become more mindful

Pema Chodron Chödrön invites you to be accountable to who you are—and all your human frailties. Embracing all of life as it unfolds is one of the surest ways to live well. “Whatever life you’re in is a vehicle for waking up.”

We see how beautiful and wonderful and amazing things are, and we see how caught up we are. It isn’t that one is the bad part and one is the good part, but that it’s a kind of interesting, smelly, rich, fertile mess of stuff. When it’s all mixed up together, it’s us: humanness.

The Wisdom of No Escape encourages you to step out of your routine pattern of just trying to escape from life’s difficulties, and instead pursue a life of greater openness to adventure and all that life has to offer.

By stepping out of the meaningless scuffle against life’s difficulties, you can open to reality and direct your attention where it’s more likely to make a difference. Mindful awareness can motivate the full force of your presence to your relationships, vocations, and community.

Meditation practice isn’t about trying to throw ourselves away and become something better. It’s about befriending who we are already. … Meditation is about our emotions and thoughts just as they are right now, in this very moment, in this very room, on this very seat. It’s about not trying to make them go away, not trying to become better than we are, but just seeing clearly with precision and gentleness.

You're all that you need to be today

Idea for Impact: You’re all that you need to be today, but you’re not all that you’re becoming

Chödrön emphasizes that compassion cultivates with an attitude of non-aggression toward the self. “The problem is that the desire to change is fundamentally a form of aggression toward yourself.”

Prevailing over regret and taking charge of your imperfections with self-kindness is not the same as accepting blindly or making allowances for unwholesome behavior. Awakening is a matter of befriending your flaws rather than getting rid of them—letting your imperfections go than forcefully expelling them.

The key to feeling genuine compassion for others is “making friends with yourself” by developing understanding within yourself—for your own pain. Only to the extent that you can come to develop awareness for your personal problems can you be willing to “be there” for others.

Life’s work is to wake up, to let the things that enter into the circle wake you up rather than put you to sleep. The only way to do this is to open, be curious, and develop some sense of sympathy for everything that comes along, to get to know its nature and let it teach you what it will. It’s going to stick around until you learn your lesson, at any rate.

Recommendation: Read Pema Chödrön’s The Wisdom of No Escape (1991.) This short book is an unedited-for-print transcript of one of her retreats from 1989. Despite the long-winded paragraphs, there’s much wisdom about the preciousness of life and enacting your Buddha-nature. “Making friends with ourselves and with our world involves not just the parts we like, but the whole picture, because it all has a lot to teach us.”

Lessons from Drucker: Manage People, Not Things

August 13, 2020 By Nagesh Belludi Leave a Comment

One of Peter Drucker’s big ideas was the notion of management as a “liberal art.” In The New Realities (1950,) Drucker argued that effective managers need a wide-ranging knowledge on subjects as varied as psychology, science—even religion.

Management is a liberal art—“liberal” because it deals with the fundamentals of knowledge, self-knowledge, wisdom, and leadership; “art” because it deals with practice and application.

Management deals with people, their values, their growth and development—and this makes it a humanity. So does its concern with, and impact on, social structure and the community. Indeed… management is deeply involved in spiritual concerns—the nature of man, good and evil.

Managers draw on all the knowledge and insights of the humanities and the social sciences—on psychology and philosophy, on economics and on history, on the physical sciences and on ethics.

Idea for Impact: Management has become more about numbers and processes than about people

Manage people, not things.

A wise manager is a well-rounded one—somebody who understands and can leverage, in Drucker’s words, “the nature of man.”

Understand your employees. Understand how they think and act. Know what makes them tick—what drives them, what motivates them, what their aspirations are. Acquaint yourself to different approaches to management based on different sets of values. Individualize your management approach.

Use this understanding to create a productive work environment—that’s your foremost responsibility as a manager.

Putting the WOW in Customer Service // Book Summary of Tony Hsieh’s Delivering Happiness

July 30, 2020 By Nagesh Belludi Leave a Comment

To keep your customers in the present day, you can’t be content just to please them. If you want your business to thrive, you have to produce enthusiastic aficionados—customers who’re so keyed up about how you treat them that they want to tell stories about you. These customers and their cult-like loyalty become a key element of your sales force.

American entrepreneur Tony Hsieh built the online retail store Zappos on the fundamental idea that great service is not a happenstance. It starts when leaders decide what kind of experience they want their customers to have—and articulate that approach in a clear mission and vision. As in the case of luxury hotel chain Ritz-Carlton, leaders keep the mission alive by empowering their employees to go the extra mile for the customer. Above all, when it comes from the heart, great customer service keeps customers coming back over and over.

In Delivering Happiness: A Path to Profits, Passion, and Purpose (2010,) Hsieh discusses the importance of cultivating happiness as a launch pad to better results for your business.

How Zappos Profits from The Happiness Business

Hsieh did not create Zappos. He was one of the startup’s initial investors but got sucked in to help the original founder after six years. Zappos operated in survival mode for a while. As it began to outlive its financial struggles, Hsieh and his leadership team went about building an intentional corporate culture dedicated to employee empowerment and the promise of delivering happiness through a valued workforce and devoted customers.

Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Hsieh tells his entrepreneurial life experiences, often presenting biographical stories to make his line of reasoning. Many great entrepreneurs got started early, and Hsieh is no exception. He started with worm-farming (age 7,) button-making (elementary school,) magic tricks involving dental dams (high school,) burger joint (college,) and web-consulting (post-college) before having considerable financial success with the internet advertising firm LinkExchange (sold in 1998 to Microsoft for $265 million.)

In 2009, Hsieh sold Zappos to Amazon for $847 million under pressure from Sequoia Capital, a major financier of Zappos. As a point of reference, Hsieh later recalled,

Some board members had always viewed our company culture as a pet project—“Tony’s social experiments,” they called it. I disagreed. I believe that getting the culture right is the most important thing a company can do. But the board took the conventional view–namely, that a business should focus on profitability first and then use the profits to do nice things for its employees. The board’s attitude was that my “social experiments” might make for good PR but that they didn’t move the overall business forward. The board wanted me, or whoever was CEO, to spend less time on worrying about employee happiness and more time selling shoes.

How Zappos Fostered a Culture and a Business Model Based on the Notion of Happiness

Delivering Happiness - Tony Hsieh of Zappos Zappos’s corporate culture is guided by ten core values, which aspire to empower employees, create a sense of community in the workplace (employees are encouraged to “create fun and a little weirdness” in the office and build personal connections with colleagues,) and serve a higher purpose beyond bottom-line metrics.

Zappos’s core values include: deliver WOW through service (#1,) be humble (#10,) do more with less (#8,) be passionate and determined (#9,) and create fun and a little weirdness (#3.)
Zappos wants only those employees who really want to work for the company. All new employees attend a four-week training program that immerses them in the company’s strategy, culture, and customer-obsession. Zappos offers $2,000 to walk out at the end of the first week, and the offer stands until the end of the fourth week. Only a small number of new employees take the offer.
Zappos challenges all employees to make at least one improvement every week. Allowing employees to improve the tasks they’re doing and enhancing the processes that they’re responsible for executing allows them to make their jobs more meaningful.
Instead of measuring call center efficiency by the time each call center operator spends on the phone with a customer, Zappos developed its own scorecards. Zappos quantifies such things as the personal and emotional connections operators make with customers using measures such as measuring the number of thank you cards.

Zappos is Obsessed with Impressing Customers

By focusing on company culture, everything else—such as building a brand with sustained revenue growth, fast turnaround times at warehouses, and passionate employees—fell into place.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships,) and vision/meaning (being part of something bigger than yourself.)

Recommendation: Read Tony Hsieh’s Delivering Happiness. This insightful tome is brimming with practicable ideas on customer service, building a positive company culture, best hiring practices, how to motivate and train your team, and setting business goals and values. The core elements of Zappos’s DNA—purpose, happiness, culture, and profits—are an effective framework for making happiness a business model.

Power Inspires Hypocrisy

July 27, 2020 By Nagesh Belludi Leave a Comment

Mark Hurd, whom I featured in Friday’s article, was one of the most respected and eminent leaders in Silicon Valley until his mighty fall following his dalliance with a contractor during his time as CEO of Hewlett Packard (HP.)

Hurd had hired this contractor, a glamour model, as a “hostess” for “executive summit events,” even at out-of-town places where there is no HP event, but Hurd happened to be.

Power Corrupts and Inspires Hypocrisy Hurd was ultimately exonerated of violating HP’s sexual-harassment policy (nothing was consummated with the contractor, and Hurd settled with the accuser for undisclosed terms) but he was officially charged with drumming up expense reports.

Hurd walked away from HP with a $34 million severance package. Almost immediately, he became co-president of Oracle, earning $11 million a year and options.

Much has been speculated about the real reasons HP’s board gave Hurd the boot, especially considering that he probably falsified his just an expense report just the once. Even then, said expenses were petty compared to the massive turnaround he had engineered at HP after walking into a very troubling situation. Hurd was famed for his no-nonsense management style and for finagling a culture of operational excellence at HP.

When the Hurd controversy broke out, Wall Street Journal’s Jonah Lehrer argued that when nice people rise to positions of power, “authority atrophies the very talents that got them there.”

The very traits that helped leaders accumulate control in the first place all but disappear once they rise to power. Instead of being polite, honest and outgoing, they become impulsive, reckless and rude.

Contrary to the notion that nice guys finish last, research shows that the surest way to accumulate power is to do unto others as you would have them do unto you.

But once nice guys reach the top, the headiness of wielding power causes them to morph into a very different kind of beast. They lose their ability to empathize with others, especially lesser mortals, and ignore information that doesn’t confirm what they already believe. Most tellingly, perhaps, they learn to excuse faults in themselves that they are quick to condemn in others. That’s not to say that every CEO is a secret villain. But even the most virtuous people can be undone by the corner office.

Idea for Impact: Power can become an enabler of corruption, deceit, and hypocrisy. People in positions of power have incentives to hold others to strict account for their behaviors even as they themselves act up, especially when the odds of being caught and punished are slim.

Easy Ways to Boost Your Focus & Break That Awful Multitasking Habit

July 18, 2020 By Nagesh Belludi Leave a Comment

If you’re struggling to focus on getting work done, perhaps the following tips may help.

1. Simplify Your Environment. We, humans, are biologically programmed to pay attention to new stimuli. Disable notifications on your phone, close the unnecessary windows on your screen, and clear up unnecessary papers. Switch off to switch on. Find a quiet space in the office or retreat to the local library or a tearoom.

2. Make Your Mind Up to Focus. Set aside a block of time—even if it’s just ten minutes—to handle a mentally challenging task without interruptions. Quite often, seemingly difficult tasks get easier once you get working on them, even if you force yourself to go through the motions. Extend the time further—schedule ten, twenty, or thirty more minutes of work.

Easy Ways to Boost Your Focus & Break That Awful Multitasking Habit 3. Embrace Your Struggles. Any task that takes mental effort, or involves critical thinking and creativity, is going to be a little daunting initially. When you hit a wall, don’t quit and breakout to something easier. Labor through and push onwards.

4. Take Adequate Breaks. Humans work in cycles; we can focus for a period but then need time to rest. Try the popular ‘Pomodoro Technique’: work for a concentrated 25 minutes, take a 5-minute time out, then dive back in for another Pomodoro. After four Pomodoros, take a long break. During each break, leave your desk or take a break from your screen. Go for a quick walk around the block, step away from your desk for a few minutes, or make a cup of tea. Realizing that you only have a set amount of time to complete a task before a break, the Pomodoro Technique tends to keep you on the task rather than drifting from one diversion to another.

By ditching multitasking and regaining focus, you can reduce distraction, lower stress levels, and put more of your energy into what’s important instead—one single task at a time.

Leaders Need to Be Strong and Avoid Instilling Fear

July 14, 2020 By Nagesh Belludi Leave a Comment

Fear is many a leader’s dirty little secret. He can use it when he’s either unwilling or unable to persuade his team to work together to achieve a specific goal.

Sure, fear gets results. However, it does so at a great cost.

Fear can be enormously helpful for spurring change, particularly during periods of acute threat. But fear can backfire under certain circumstances, especially when creativity is necessary. Using fear and intimidation as a motivator only shuts down people’s brains.

Leaders Need to Be Strong and Avoid Instilling Fear People don’t always think and act rationally when they’re afraid. Fear and anxiety make it more difficult to have their energy and enthusiasm to keep going.

A leader needs to be strong without instilling fear. Often all a leader can do to motivate people is to foster a workplace wherein people feel safe bringing themselves to work.

People can contribute, be creative, and be motivated internally. There’s no need to watch them like a hawk, micromanage excessively, track every move they make, question every decision, or enact rules that make people feel constrained and under surveillance.

Idea for Impact: Steer clear of a tyrannical management style. Use feedback and coaching to be considerate and encouraging whenever you can be, and tough when you must be.

What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’

June 1, 2020 By Nagesh Belludi Leave a Comment

Book Summary - Susan Jeffers's Feel the Fear (2007)

Title: Psychologist Susan Jeffers’s self-help classic, Feel the Fear … and Do It Anyway (1987, 2006.)

Idea for Impact: “You can drop an awful lot of excess baggage if you learn to play with life instead of fight it.”

Central Premise: You’re often held back by a “Grand Canyon” of fear. You’re wasting far too much time trying to perfect your mental state and seeking to feel happier, confident, and motivated.

Thought-Provoking Snippet: “It is reported that more than 90% of what we worry about never happens. That means that our negative worries have less than a 10% chance of being correct. If this is so, isn’t being positive more realistic than being negative? … If you think about it, the important issue is not which is more realistic, but rather, “Why be miserable when you can be happy?””

Mindset Change: Recognize the limited control you have over your emotions. Accept fear as a natural part of your mental development and learn how to live alongside your fears and self-doubts. Use positive affirmations—e.g., replace “It’s gonna be terrible!” with “I can handle it … it’ll be a learning experience!”

Caution: Don’t overdo affirmations. Cheery slogans such as “I Am Powerful and I Love it!” may lift your mood. But repeating them “at least twenty-five times each morning, noon, and night,” as Jeffers suggests, could make you feel worse by evoking the peevish internal counterargument that you’re not and you don’t.

Action Plan: Get on with the things you want to do. The momentum of positive emotions builds up as soon as you start taking action. “Every time you encounter something that forces you to “handle it,” your self-esteem is raised considerably. You learn to trust that you will survive, no matter what happens. And in this way your fears are diminished immeasurably.”

Why Read: An insightful prescription for why and how to get over your “urgh.”

How to Improve Your Career Prospects During the COVID-19 Crisis

May 7, 2020 By Nagesh Belludi Leave a Comment

Now that the COVID-19 pandemic has plunged the world into despondency and uncertainty, it’s easy to worry about your career prospects, feel risk-averse, and become inert.

However, if you could look beyond the short-term challenges, now’s a good time to take on new skills, tend to your network, and accelerate your long-term career prospects.

Here’s how to take a bit of initiative and think creatively about your career during the current lockdown.

Reflect upon your goals for your life and career. Think clearly through the steps you must take to realize your aspirations.
State clearly your aims. If you want to earn more or get a better responsibility, speak to your boss about what it’ll take to secure a promotion.
Seek specific feedback, but don’t just reflect on the past. Asking for feedback puts you—not your boss—in the driver’s seat. Ask lots of questions and decide what you could do to make a positive change.
Redefine your goals at work. Identify worthwhile measures of success. Agree on targets that stretch but don’t strain.
Work with your boss to find gaps in your experience. Find projects where you could develop and use those skills.
Don’t try to do everything. Prioritize. Ask yourself, “Where do my strengths lie?” Focusing on one or two areas could help you isolate and sharpen the necessary skills to move up.
Seek out new opportunities. Be alert to points of diminishing returns on learning new skills.
Take the lead on a project that others don’t find particularly interesting (see Theo Epstein’s 20 Percent Rule.) You could not only learn by way of broader experiences and gain confidence but also become more visible to management and situate yourself for a promotion.
Offer to share responsibility. Take an interest in your colleagues’ work. You could win over grateful allies and open up new opportunities within your company.
Reevaluate what’s essential. To the extent possible, divest yourself of the boring, time-wasting, frivolous, and worthless—anything that doesn’t “move the ball down the field.”
Pursue side projects. Cultivating knowledge and trying out new skills during your free time is a definite path to career reinvention.
Seek out mentors. Make the right contacts. Bear in mind, those who influence decisions may not necessarily be the ones at the top.
Begin actively networking. It’s never late to put together a range of experts whose knowledge and experience you could tap into.

Idea for Impact: Mulling over how to improve yourself and enhance your career is a great shelter-in-place project. As President Dwight D. Eisenhower once declared, “Plans are useless but planning is indispensable.”

How to Kick That Bad Habit

April 30, 2020 By Nagesh Belludi Leave a Comment

Rabbi Joseph Telushkin’s The Book of Jewish Values (2011) cites advice from a 12th-century rabbinic text:

Set aside a sum of money that you will give away if you allow yourself to be angered. Be sure that the amount you designate is sufficient to force you to think twice before you lose your temper.

One way to kick a bad habit is to pledge to give money to a cause that you hate should you fail in your goal.

Negative Reinforcement: How to Kick That Bad Habit For instance, entrust a trusted friend (or the website StickK) with $200 and ask her to keep an eye on your goal to eat mindfully and lose weight. If you’re a lifelong Democrat, pledge to have your friend give away your $200 to the “Trump for President 2020” campaign should you fail to meet your predetermined criteria.

Idea for Impact: Try this negative reinforcement technique to inculcate some self-discipline. Make it motivating—designate to give away an amount that hurts or to a cause that you loathe!

Endnote: The text above is an extract from Rabbi Avrohom Chaim Feuer Reishit’s Ramban: A Letter for the Ages (1989,) an anthology of the works of Ramban (c.1194–1270,) fully Moses ben Nahman or Naḥmanides, a Spanish religious leader and rabbi.

Why You’ll Work Better with Plenty of Breaks during This COVID-19 Lockdown

April 27, 2020 By Nagesh Belludi Leave a Comment

Mix it Up; or, How to Beat Vigilance Decrement

In the mid-1940s, the British psychologist Norman Mackworth set about to investigate why, during World War II, the Royal Air Force’s radar and sonar operators would miss weak signals that could suggest submerged enemy vessels.

Mackworth was particularly interested in why this observed phenomenon was likely to happen more towards the end of the operators’ shifts.

The “Mackworth Clock” study established that after 30 minutes in an intense task, there was a deterioration of 10–15% in the accuracy of signal detection. Fatigue ensued, and blood flow to the brain decreased. This deterioration continued as the time on task increased. Mackworth also found that short breaks restored performance.

The Way Attention Works

Research on “vigilance” (that’s psychology-speak for attention) has demonstrated that attention is a limited resource. Most of us find it challenging to sustain constant attention to a single task for long periods, especially if the task were demanding, tedious, and boring. Students, for example, can’t concentrate and follow lectures for more a few minutes at a time. This notion of limited and waning attention is called “vigilance decrement.”

Sustained Vigilance Requires Hard Mental Work

Vigilance decrement also increases error rates and slows down reaction times, especially in tasks that need sustained attention—security personnel, surveillance-camera monitors, pilots and vehicle drivers, medical diagnostic screeners, students, and so on—even engineers who train self-driving cars.

How TSA Screeners Avoid Vigilance Decrement As with Mackworth’s study, vigilance decrement is most pronounced when monitoring screens and displays, often over periods as short as 10 or 15 minutes.

TSA screeners in America, for instance, continually rotate positions throughout their shift to avoid making mistakes and missing details—especially small but important details. They even rotate among different stations. Every TSA officer is trained in all the tasks on the floor, including x-ray screening, searching bags, validating tickets and passports, and conducting pat-down searches. TSA agents take frequent breaks, sometimes resting for 30 minutes every two or three hours.

Idea for Impact: To Beat Vigilance Decrement, Take Truly Restful Breaks

Rest well before undertaking a task that requires sustained attention. The airline industry has specific guidelines for duty, rest, and sleep requirements to combat the risks of fatigue in aircrews.
Hand over surveillance tasks as frequently as possible.
Mix ’em up. Try interleaving—instead of focusing on a single task, frequently switch between different ones.

During the current COVID-19 lockdown, you’ll work better with breaks. Mix up how you sequence your work. Avoid doing the same tasks in the same order each day.

Motivation

You have all that you need at this moment to awaken to your innate goodness and the goodness of the world

Use whatever is in your circumstances in your life to progress, to become awake, to become more mindful

Idea for Impact: You’re all that you need to be today, but you’re not all that you’re becoming

Wondering what to read next?

Idea for Impact: Management has become more about numbers and processes than about people

Wondering what to read next?

How Zappos Profits from The Happiness Business

How Zappos Fostered a Culture and a Business Model Based on the Notion of Happiness

Zappos is Obsessed with Impressing Customers

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Mix it Up; or, How to Beat Vigilance Decrement

The Way Attention Works

Sustained Vigilance Requires Hard Mental Work

Idea for Impact: To Beat Vigilance Decrement, Take Truly Restful Breaks

Wondering what to read next?