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Flying Cramped Coach: The Economics of Self-Inflicted Misery

July 3, 2025 By Nagesh Belludi Leave a Comment

Flying Cramped Coach: Economics of Self-Inflicted Misery I fly often. I’m in airports often. And I’m consistently amazed at the plaintive bleating from the rear of the aircraft—as if indignity were somehow sprung upon them unannounced. But no one ends up in seat 36B by accident. Airlines today offer a deeply tiered experience—you’re not just buying a ticket; you’re buying the version of reality you’re willing to endure.

At the heart of aviation lies the cold arithmetic of skybound economics. Premium-class offerings fund the airline. Their plush seats, elevated service, and eye-watering prices (often paid for by employers) generate the profits that justify the entire operation. Coach serves as flying ballast—necessary, but optimized for volume rather than value. Every inch is monetized; every amenity, unbundled.

And flying passengers isn’t even where the real money is. Airlines have discovered that their most lucrative business model isn’t in the skies—it’s in your wallet. Delta pulls in nearly $7 billion a year from its partnership with American Express. American Airlines sees even greater windfalls, with co-branded credit card deals expected to generate $10 billion annually, adding $1.5 billion to pre-tax income. In some quarters, the frequent flyer program outperforms the flying business itself. Your loyalty is more valuable than your seat.

So when the knees start knocking in economy, remember: that seat wasn’t designed for your comfort. It was engineered for margins. Flying economy dares you to expect less—for less. It strips away the last pretenses of customer care and replaces them with transactional realism.

The harsh truth is that airlines have worked—and are still working—very hard to normalize a flying experience where discomfort isn’t just endured, but willingly bought at a discount. They offer precisely the misery we’ve paid for, right down to the punitive carry-on policy and the millimeter of missing legroom. To complain after the fact is to weep at the altar of one’s own bargain-hunting.

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  5. Make ‘Em Thirsty

Filed Under: Business Stories, MBA in a Nutshell, Mental Models Tagged With: Aviation, Customer Service, Decision-Making, Innovation, Marketing, Negotiation, Parables, Persuasion, Psychology

Some Influencers Just Aren’t Worth Placating

June 27, 2025 By Nagesh Belludi Leave a Comment

Some Influencers Just Aren't Worth Placating Recent news of Carnival Cruise Group’s decision to ban two “influencers” after a run of negative reviews has sparked a spirited debate online.

Many are quick to label the move as corporate censorship, but a closer look reveals it’s often just basic business sense. This wasn’t about silencing genuine critique—it was about a company recognizing that some forms of “feedback” are merely thinly veiled demands from the perpetually aggrieved.

These influencers weren’t ordinary customers offering fair assessments. Their dissatisfaction seemed to operate as a business model, consistently leveraged for perks like free cruises, suite upgrades, and even a comped wedding. When complaints reliably yield such significant compensation, dissatisfaction ceases to be an affliction and instead becomes a profitable asset. To be banned for one’s “opinion,” when that “opinion” primarily consists of a tiresome enumeration of petty defects after repeated indulgence, isn’t martyrdom—it’s simply mistaking self-importance for actual consequence.

More broadly, this incident reflects the growing commodification of outrage in the digital age. Social media thrives on grievance, and the influencer economy demands perpetual dissatisfaction. Negative reviews generate more engagement, effectively turning critique into performance rather than honest, balanced appraisal. The notion that discomforts—however generously compensated—constitute a public service worthy of widespread dissemination speaks volumes about the peculiar vanity of our time.

Carnival’s move isn’t a crackdown; it’s a necessary correction. Businesses have their limits—budget cruise lines cater to specific market segments and set clear expectations. When influencers review these companies as if they were luxury brands and consistently post negative reviews based on unmet, unrealistic expectations, they unfairly damage the company’s reputation. Removing those who ceaselessly publicize a company’s purported defects, even after extensive placation, isn’t suppression—it’s long-overdue pragmatism.

Criticism is healthy, but the expectation that companies must endlessly placate serial complainers isn’t consumer advocacy—it’s entitlement masquerading as accountability.

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  5. Flying Cramped Coach: The Economics of Self-Inflicted Misery

Filed Under: Business Stories, Leadership, Managing People Tagged With: Assertiveness, Communication, Conflict, Customer Service, Decision-Making, Leadership Lessons, Marketing, Persuasion, Social Dynamics, Social Media

How FedEx and Fred Smith Made Information the Package

June 25, 2025 By Nagesh Belludi Leave a Comment

How FedEx and Fred Smith Made Information the Package Fred Smith, who died Sunday, leaves behind more than a logistics empire—he leaves a template for how information shapes the physical world.

Best known as the founder of Federal Express (now FedEx) and father of overnight delivery, Smith also introduced the hub-and-spoke model that transformed global shipping. But it was a lesser-known insight that arguably reshaped the industry most fundamentally: “The information about the package is as important as the package itself.”

First expressed in the late 1970s, the statement read as a logistics dictum, but it carried a deeper resonance. It anticipated the coming information age with uncanny precision. Smith understood that information wasn’t merely a descriptor of reality—it had become part of its very fabric and value. A package untethered from its data trail is functionally inert. In a networked world, context creates meaning.

This belief spurred a series of decisions that pushed Federal Express years ahead of its rivals. In 1979, the company launched COSMOS, an online system coordinating its fleet and tracking packages in real time. It replaced unreliable paper logs with digital accountability. By the mid-1980s, Federal Express couriers carried barcode scanners—the now-ubiquitous “SuperTrackers”—to register every movement of a parcel, transforming tracking from lagging paperwork into a continuous data stream.

In 1984, Federal Express went further still, placing desktop shipping terminals inside customer offices. Suddenly, businesses could print their own labels, manage logistics, and trace shipments independently. It was a radical gesture—handing control to the customer, powered by real-time data.

That philosophical shift—that information and object are inseparable—now underpins global commerce. The certainty we take for granted when watching a parcel move across the map began as a radical notion from an ex-Marine with a vision. Smith didn’t just move goods faster—he made them visible, knowable, and dependable.

Competitors lagged. UPS caught up only in the mid-1990s. The U.S. Postal Service didn’t seriously modernize until the e-commerce wave forced its hand. International carriers followed Federal Express’s lead throughout the 1990s and 2000s.

Fred Smith’s real triumph wasn’t speed. It was trust. Federal Express didn’t just deliver packages—it delivered certainty. And by giving customers visibility and control, he tapped into something more durable than speed. Trust, once earned, is one of the most scalable assets in business.

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Filed Under: Business Stories, Great Personalities, The Great Innovators Tagged With: Customer Service, Entrepreneurs, Icons, Innovation, Leadership Lessons, Marketing, Parables, Problem Solving

AI, Hype, and the Art of Overstatement

June 19, 2025 By Nagesh Belludi Leave a Comment

'Green Dot Assist' at Starbucks: AI, Hype, and the Art of Overstatement The corporate world has developed a compulsive need to slap “AI” onto everything, as if the mere presence of the term turns mundane software into magic. Since large language models like ChatGPT hit the scene in late 2022, the trend has only accelerated, rebranding basic automation as “AI-powered” marvels—at least in name.

Starbucks has just jumped in, triumphantly announcing it’s using “AI to cut coffee prep time.” One might imagine robotic baristas adjusting grind size and pulling espresso shots with machine-like precision. But no. Instead, they’ve introduced “Green Dot Assist,” a digital manual on an iPad. It won’t brew coffee. It won’t optimize anything. It’ll simply answer questions like “What’s in the seasonal gingerbread latte?” and “How do I unjam the ice machine?”

This isn’t some groundbreaking AI revolution streamlining coffee prep. It’s a search function. A glorified FAQ. A way for overworked baristas to quickly check whether that obscure drink from last year’s promotion had caramel drizzle on the cold foam. But slap “AI” on it, and suddenly, it’s innovation.

AI has become a hollow incantation—uttered by the unctuous and the unthinking to signal “progress” without delivering any. And consumers and investors are eagerly lapping up this glorification of the mundane. Companies know it triggers excitement, even when the product is just the siren song of hollow spectacle.

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Filed Under: Business Stories, MBA in a Nutshell Tagged With: Biases, Creativity, Innovation, Marketing, Parables, Starbucks

Airline Safety Videos: From Dull Briefings to Dynamic Ad Platforms

May 1, 2025 By Nagesh Belludi Leave a Comment

Air India's 'Safety Mudras' Video: Blend Of Safety And Cultural Heritage

On every flight, as the safety video or briefing commences, most passengers treat it as mere background noise, having seen it countless times. Yet, flight attendants deliver these life-saving instructions with the consistency and enthusiasm of Broadway performers. What began decades ago as a simple aviation mandate has lately transformed into a creative explosion.

For most people, time feels elastic—stretching painfully in moments of boredom and discomfort, yet slipping away too fast in joy or deep focus. We crave engagement. A well-known Harvard experiment demonstrated just how powerful this need is: when faced with an empty room and nothing to occupy them, most participants chose to administer painful electric shocks to themselves rather than endure the silence. This seemingly irrational response underscores a deep truth—humans will go to great lengths to avoid boredom, even if it means experiencing discomfort. When our attention isn’t engaged, even irritation feels preferable. This insight carries significant implications for how brands captivate audiences and sustain their focus.

Airline safety videos serve as a compelling illustration of this phenomenon. Initially, these videos were little more than regulatory formalities—a necessary briefing mandated by aviation authorities. In the 1980s, airlines presented these messages in a standard, unremarkable manner. Although the absence of strict presentation guidelines allowed for some creativity, airlines largely adhered to the conventional script, resulting in minimal innovation for many years.

Then, in 2007, Richard Branson’s Virgin America took a bold step by transforming the routine safety video into an unexpected and entertaining experience through the use of cartoons and humor. This creative risk not only reinforced the airline’s unconventional brand identity but also captivated a captive audience. Soon after, other airlines began to adopt similar approaches, initiating what could be described as a “novelty arms race.” By 2009, Air New Zealand further pushed the boundaries with its “Bare Essentials of Safety” video, featuring flight attendants adorned with body paint that cleverly integrated safety instructions with the brand’s identity. Delta’s “Deltalina” video, famous for a finger-wagging anti-smoking gesture, ironically let humor overshadow the actual safety spiel.

Delta's Iconic Flight Attendant Deltalina, Famous For Finger Wagging In Viral Safety Video In the subsequent years, confronted with a surplus of repetitive safety instructions, airlines sought increasingly innovative methods to engage passengers. This evolution extended beyond mere creative makeovers. By 2020, airlines began to view their safety videos as valuable advertising platforms for cross-promotional opportunities. For instance, United Airlines introduced a Spider-Man-themed safety video that incorporated iconic superhero imagery into its life-saving instructions. Air India’s latest, “Safety Mudrās,” beautifully blends essential safety instructions with India’s rich cultural heritage, using classical and folk dance forms to create a mesmerizing visual experience.

As airlines increasingly personalize these presentations—sometimes even tailoring content based on seating class or passenger data—they are tapping into a lucrative market that merges engagement with data-driven advertising. One example of this shift is United Airlines’s launch of Kinective Media last year, a platform that utilizes travel behavior insights and personal data from its MileagePlus loyalty program to tailor personalized ads and content. Spearheading this initiative is MileagePlus CEO Richard Nunn, who was appointed in 2023—an especially notable choice given his expertise in advertising technology and digital media, rather than the airline or loyalty industries. Ultimately, the transformation of airline safety videos from tedious regulatory exercises to dynamic, branded content demonstrates how the human desire to escape boredom can drive innovation.

Idea for Impact: As brands continue to refine their engagement strategies, the distinction between the essential and the creative increasingly blurs.

Wondering what to read next?

  1. Flying Cramped Coach: The Economics of Self-Inflicted Misery
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  3. What Taco Bell Can Teach You About Staying Relevant
  4. The Mere Exposure Effect: Why We Fall for the Most Persistent
  5. Your Product May Be Excellent, But Is There A Market For It?

Filed Under: Business Stories, MBA in a Nutshell, Mental Models, The Great Innovators Tagged With: Aviation, Competition, Creativity, Customer Service, Innovation, Marketing, Parables, Persuasion, Psychology

What Taco Bell Can Teach You About Staying Relevant

April 24, 2025 By Nagesh Belludi Leave a Comment

What Taco Bell Can Teach You About Staying Relevant Taco Bell sparks fierce debates—critics love to challenge its ingredients and nutrition, yet somehow find themselves back in line, especially during the late-night cravings. The Taco Bell craving is real—a force so powerful it thrives even in the cutthroat fast food industry.

Its menu evolves faster than your metabolism can recover, fueling endless hype over limited-time items like Nacho Fries, Doritos Locos Tacos, or the latest over-the-top flavor concoction you won’t find anywhere else.

Taco Bell has turned reinvention into an art form, mastering unpredictability while keeping its target market hooked. From bold marketing campaigns to unforgettable slogans, it knows how to stay on top—though diners’ stomachs may occasionally question their choices.

Idea for Impact: Taco Bell thrives on constant reinvention—can you channel that same spark to reimagine your own life or business? The edge you seek might just come from embracing the art of staying fresh.

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Filed Under: Business Stories, Career Development, Mental Models, Sharpening Your Skills, The Great Innovators Tagged With: Creativity, Customer Service, Innovation, Marketing, Parables, Personal Growth, Persuasion, Winning on the Job

The Business of Popular Causes

January 22, 2025 By Nagesh Belludi Leave a Comment

Starbucks:Championing Progressive Causes, While Undermining Unionization Efforts Starbucks has long been celebrated for its progressive image and support of social justice causes. But when it comes to unionization and better benefits, the company’s actions tell a different story. Internal policies—like cracking down on union activities—raise doubts about how committed it truly is to the values it champions.

Starbucks is a prime example of a wider trend: companies quickly embrace progressive causes, but only when they don’t hurt the bottom line. This is Bandwagon Branding—when businesses latch onto the latest popular cause, whether it’s social justice, climate change, or equality, to align with dominant public values. They roll out hashtags, social media campaigns, and limited-edition products to show support. But once the spotlight fades, they quietly move on to the next issue. Remember when founder-CEO Howard Schultz launched the “Race Together” initiative, letting baristas at 12,000 locations write it on cups to spark conversations about race?

This cycle—big gestures, minimal change, quick pivots—reveals a harsh truth: corporations are profit-driven. Their true loyalty is to shareholders, not social causes. Corporate virtue-signaling often rings hollow.

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Filed Under: Business Stories, Leadership, MBA in a Nutshell Tagged With: Biases, Diversity, Entrepreneurs, Group Dynamics, Humility, Marketing, Persuasion, Starbucks

How Ads Turn Us into Dreamers

November 27, 2024 By Nagesh Belludi Leave a Comment

How Ads Turn Us into Dreamers through Emotional Baiting Advertisements used to be straightforward, focusing on what a product did and whether you needed it. Simple as that.

Then came a shift—a bit of sleight of hand, really. As consumer culture evolved, advertisers tapped into the power of emotional appeal. With the rise of mass media, lifestyle advertising emerged, connecting products with aspirational images and ideals.

Pioneers like David Ogilvy and Leo Burnett led this change, showing how products could enhance personal identity, success, and social status. Ads for brands like Ferrari and Mercedes-Benz started selling more than just cars—they sold desires like power, achievement, and prestige. The message became, “Own this, and you’ll get that.”

To me, the problem isn’t the desires themselves but the ineffective ways we pursue them. Recognizing what truly fulfills your desires can lead to mindful consumption—you’ll spend in ways that align with your values and reduce impulse buys.

Idea for Impact: Materialism is shallow. The symbols of prestige, security, power, and self-worth—like Chanel, Gucci, and Louis Vuitton—are empty. Unless you project meaning onto them.

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Filed Under: Living the Good Life, Personal Finance Tagged With: Biases, Marketing, Materialism, Money, Personal Finance, Persuasion, Simple Living

The ‘Buy More’ Madness Has to End

September 26, 2024 By Nagesh Belludi Leave a Comment

Stop Buying Stuff: The 'Buy More' Madness Has to End Stuff, stuff, stuff.

We’re all fed up with our stuff. Sure, some of it is genuinely useful or at least nice to have. But most of it? It’s just clutter—we’ll never use it.

What once seemed essential now just takes up space.

Advertisers, exploiting our endless craving for more, spend their careers tricking us into buying things we don’t need or even want. It’s infuriating how these so-called “creatives” see themselves as artists while devising ways to get us to spend money we don’t have on stuff we don’t need.

This madness has to end.

Someone should offer top dollar to those who can convince us to stop buying stuff.

What we really need is a killer ad campaign with the slogan “STOP BUYING STUFF.”

The irony? The ad industry geniuses who could create this campaign are busy getting us to do the exact opposite.

Could any amount of money persuade them to run an ad campaign aimed at, well, ending all ad campaigns?

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Filed Under: Living the Good Life, Personal Finance Tagged With: Clutter, Marketing, Materialism, Persuasion, Simple Living

Lessons from JFK’s Inspiration Moon Landing Speeches

March 4, 2024 By Nagesh Belludi Leave a Comment

When John F. Kennedy assumed the presidency in January 1961, the prevailing sentiment among many Americans was that the country was falling behind in the Space Race. This feeling was compounded by the Soviet Union’s successful launch of the first artificial satellite, Sputnik 1, four years earlier. Just three months into Kennedy’s tenure, Yuri Gagarin made history as the first man in space. Shortly thereafter, the Bay of Pigs debacle dealt another blow to America’s international standing.

Against this backdrop, Kennedy addressed Congress on May 25, 1961, with a bold proposal: America should commit to landing a man on the Moon and safely returning him to Earth before the decade’s end. He framed space exploration as a pivotal American endeavor, one with profound implications for the nation’s future. Kennedy emphasized that reaching the Moon would not be solely the achievement of astronauts but of the entire nation, calling for collective effort.

Lasting Legacy: JFK’s Influence on the Future of Space Exploration

JFK's Moon Mission Speech: Informing Public About Lunar Landing Goal Congress swiftly approved the substantial funding Kennedy requested, leading to a significant expansion of NASA. Within four years, the agency had grown ninefold from its size at the start of Kennedy’s presidency.

Kennedy’s speech marked a turning point in human space exploration, reshaping the dynamics of the Cold War and instilling a newfound sense of American potential. It sparked national pride and served as a catalyst for vast technological and educational advancements, reflecting the boundless aspirations of the era.

Kennedy’s declaration didn’t win over everyone. To drum up more excitement and boost his approval ratings, Kennedy delivered another speech at Rice Stadium on September 12, 1962, on the campus of Rice University in Houston, Texas. It was actually his brilliant speechwriter, Ted Sorensen, who employed rhetorical techniques to stir the audience’s emotions.

Using powerful imagery, Kennedy posed the question, “But why, some say, the moon? Why choose this as our goal? And they may well ask why climb the highest mountain?” He emphasized that the pursuit of the moon and other difficult tasks wasn’t because they were easy, but because they were hard.

Drawing parallels to the spirit of exploration, Kennedy likened the moon mission to the legendary ambition of George Mallory, the British explorer who perished on Mount Everest. Mallory, when asked why he wanted to climb the mountain, famously replied, “Because it is there.” Kennedy underscored the vastness of space as the next frontier, brimming with opportunities for knowledge and peace. He invoked divine blessings for what he described as the most perilous, daring, and grand adventure humanity had ever embarked upon.

The Power of Persuasion: Analyzing JFK’s Rhetorical Magic

Kennedy’s words resonated with a profound sense of optimism and possibility. He emphasized the imperative of pushing the boundaries of human achievement and exploration, fostering a collective national pride and unity in pursuit of a singular goal. This vision electrified thousands of employees across various roles at NASA, from astronauts to janitors, all rallying around the audacious objective of landing a man on the moon. Even those with seemingly mundane tasks found purpose in the grand mission, as evidenced by one non-scientist at NASA declaring, “I’m not mopping floors, I’m putting a man on the moon.”

Kennedy’s message held sway because he possessed a rare ability to vividly depict the distant future with precision. His speeches served as a clarion call for progress and innovation, positioning the United States as a vanguard in the space race amid the backdrop of the Cold War. By framing the moon landing as a symbol of American ingenuity and technological supremacy, he underscored its significance in the global arena.

JFK's NASA Vision: Advancing Scientific Frontiers Boldly Moreover, Kennedy streamlined NASA’s ambitions to focus on a singular objective: “to develop a new frontier in science.” Prior to Kennedy’s presidency, NASA’s vision had been sprawling and unfocused, aiming to achieve superiority in technology and space exploration. By narrowing the focus to one goal, Kennedy recognized the power of clarity and direction in driving progress.

Kennedy vividly portrayed the magnitude of the challenge, emphasizing its enormity: “No single space project … will be more impressive to mankind, or more important for the long-range exploration of space; and none will be so difficult or expensive to accomplish.”

Dreaming Big: How JFK’s Moon Speeches Transformed History

By aligning NASA’s and the nation’s vision to a tangible and ambitious objective, Kennedy galvanized action: “commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth.” Setting a clear deadline spurred engagement and focus. Kennedy’s speeches marked a pivotal juncture in the space race, laying the groundwork for future exploration of the cosmos.

The key lesson to glean from this is to strive for concreteness in vision statements, avoiding abstraction whenever possible. The objective of landing a man on the moon felt tangible, immediate, and relatable compared to the vaguer aim of “advancing science.”

Indeed, the future remains shrouded in uncertainty. Our mental image of what lies ahead is often hazy, leading us to discuss it in broad, sweeping terms to maintain flexibility.

Idea for Impact: A compelling vision propels us beyond the familiar, guiding us into uncharted territory and expanding the limits of our conventional thinking.

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Filed Under: Career Development, Effective Communication, Great Personalities, Ideas and Insights, Sharpening Your Skills Tagged With: Communication, Conversations, Critical Thinking, Likeability, Listening, Marketing, Mindfulness, Persuasion, Presentations

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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