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Conviction

Can’t Expect to Hold the Same Set of Beliefs Your Entire Life

April 7, 2022 By Nagesh Belludi Leave a Comment

The Truth That it's Okay to Change It’s okay to challenge your core values and change.

That’s normal and healthy.

It means you’re able to ability to transcend your current worldview and have an open mind. You’re willing to learn about new perspectives. You’re eager to search actively for evidence against your favored beliefs, discover and challenge your internal biases, and change your core values if they no longer make sense.

Having the freedom to change your core beliefs and being able to reason and reconsider your positions on something is an integral part of being human, as Aristotle writes in his Nicomachean Ethics.

Don’t be more committed to the appearance of consistency than to real growth.

Don’t inadvertently buy into the values that predominate popular culture.

When you have doubts and questions and changes of heart and mind, even on fundamental issues such as faith or political orientation, don’t consider them character defects or moral flaws. You’re just exercising your ability for rational thought.

Life should alter you. It should recondition your soul and mind and refocus your lens. Time and experience—the people you meet, the ideas you stumble upon, and how you discover meaning—should all change you. On religion, say, you won’t have the understanding of yourself and of God and the world that you had ten years ago. And you can bet that the same won’t be true ten years from now.

Challenge your core values and change As a human, you grow and change. Your worldview can—and should—reflect that growth. Regardless of what you feel, think, believe, and profess today, if someday in the future you find yourself in a different place, remember: it’s okay to realign your mind—and to speak it.

Idea for Impact: Rethink everything you previously thought out. It’ll only strengthen your character.

You’ll also discover that you’re rarely offended by other people’s opinions anymore, even when they differ significantly from your own. You’ll be care far more about how people justify and rationalize those views. And you’ll get a better appreciation of the nuances—this is much more important than whether or not someone agrees with you.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  2. Does the Consensus Speak For You?
  3. Ever Wonder If The Other Side May Be Right?
  4. Care Less for What Other People Think
  5. The Power of Counterintuitive Thinking

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Attitudes, Conviction, Critical Thinking, Philosophy

No, Reason Doesn’t Guide Your Politics

February 14, 2022 By Nagesh Belludi Leave a Comment

“The human mind is a story processor, not a logic processor,” observes the American political scientist Jonathan Haidt in The Righteous Mind: Why Good People Are Divided by Politics and Religion (2012,) a captivating voyage of discovery of the social psychology of politics and ethics. Haidt makes a compelling case for why reason and logic aren’t what people use to contend with problems and steer through to the right answers.

Most people’s politics tend to be ill-informed. People don’t engage in deep causal thinking about the consequences of their favored political positions. Information and analyses tend to provoke—not calm—their preconceived judgments.

No, Reason Doesn't Guide Your Politics

Reason is Motivationally Inert

As the Scottish philosopher David Hume noted in his masterful Treatise on Human Nature (1739,) “Reason is, and ought only to be the slave of the passions, and can never pretend to any other office than to serve and obey them.”

Reason becomes subordinate to the passions that have come to life in people’s tribal allegiances and their confirmation bias. People are prone to making decisions derived from instinctive, emotional, and fast thinking of psychologist Daniel Kahneman’s “System 1,” not the slow, logical deliberations of “System 2.”

Most people feel good about sticking to their guns, even if they are wrong. They tend to read newspapers, periodicals, blogs, and social media feeds to settle ever more comfortably into their preexisting beliefs. They use their tribes’ “notice boards” not to reassess their established opinions but to have them validated, comforted, legitimized, and intensified.

On the rare occasion that they do converse with someone or read something they may disagree with, they don’t revaluate their judgments, let alone change their minds. They merely use reason as a weapon to discredit contrasting evidence, spot others’ flaws, and convince them that they are wrong. Consequently, reason doesn’t bind but drives differing people apart.

Idea for Impact: The Opinions You are Blind to Could Be Your Own

Be conscious of the internal conflicts brought on by your passions. Seek and assess the counterevidence. Incorporate these counterarguments and strengthen your positions.

Wondering what to read next?

  1. The Data Never “Says”
  2. The Problem of Living Inside Echo Chambers
  3. Presenting Facts Can Sometimes Backfire
  4. Moderate Politics is the Most Sensible Way Forward
  5. Making Tough Decisions with Scant Data

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Conviction, Critical Thinking, Persuasion, Politics, Social Skills, Thinking Tools, Thought Process

Consensus is Dangerous

August 30, 2021 By Nagesh Belludi Leave a Comment

Management books tout the importance of harmony, cohesion, and alignment with company values and practices. Comforting though they are, such goals often carry with them the assumption that unanimity is always helpful.

Indeed, like-mindedness has its benefits, viz. high morale, a sense of identity, and a vision’s execution. But an unchallenged majority can “bend reality.” Toeing the line can delude everyone into having faith in opinions that’re not true or beneficial.

I’ve talked previously about how humans have a tendency to create, maintain, and guard cliques. Life-minded groups recruit, socialize, and reward consensus while reproving dissent (consider Scientology.) People are recruited to fit with the organization, and they become even more socialized into the culture.

Encourage Dissent and Counterevidence

Influence-by-majority belief narrows the cognitive map

For the sake of consensus, people can overlook the confutation from their own senses and blindly follow the majority, whether right or wrong. In the bestselling Outliers: The Story of Success (2008,) pop sociologist Malcolm Gladwell calls attention to the cultural predisposition to maintain silence and not rock the boat:

Korean Air had more plane crashes than almost any other airline in the world for a period at the end of the 1990s. When we think of airline crashes, we think, Oh, they must have had old planes. They must have had badly trained pilots. No. What they were struggling with was a cultural legacy, that Korean culture is hierarchical. You are obliged to be deferential toward your elders and superiors in a way that would be unimaginable in the U.S.

Uniformity of thought and esprit de corps can act together to make people amenable and taciturn when they see a problem or a better option.

Idea for Impact: Making sure everyone’s on the same page can produce harmony—of the cult-like variety. Encourage dissent and counterevidence in decision-making.

Wondering what to read next?

  1. Group Polarization: Like-Mindedness is Dangerous, Especially with Social Media
  2. Presenting Facts Can Sometimes Backfire
  3. Could Limiting Social Media Reduce Your Anxiety About Work?
  4. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’
  5. Charlie Munger’s Iron Prescription

Filed Under: Managing People, Sharpening Your Skills Tagged With: Confidence, Conflict, Conversations, Conviction, Critical Thinking, Social Dynamics, Teams, Thought Process

The Problem of Living Inside Echo Chambers

June 14, 2021 By Nagesh Belludi Leave a Comment

The Problem of Living Inside Echo Chambers Psychologists use the term realistic ignorance to explain the human tendency to believe that we’re normal—that the way we see and do things is entirely representative of everybody else.

Realistic ignorance is intensified by our natural desire to associate with people similar to ourselves.

Social media algorithms make this worse—they reinforce our attitudes but not change them. They steer us to the type of stuff we already know and like. They make it easy for us to form our own echo chambers, packed with people who share the same views. This causes confirmation bias. Tribal allegiances form flawed ideas and viewpoints about what is typical for organizations and communities.

Idea for Impact: Seek out and engage thoughtful folks who don’t think like you. Discuss, debate, and improve your reasoned understanding of one another and of the crucial issues. Your goal should be to enhance your own awareness of the counterarguments in contentious matters, not win over anyone.

Wondering what to read next?

  1. How to Have a Decent Discussion with Those You Love but Disagree With
  2. Couldn’t We Use a Little More Civility and Respect in Our Conversations?
  3. Presenting Facts Can Sometimes Backfire
  4. Moderate Politics is the Most Sensible Way Forward
  5. Fight Ignorance, Not Each Other

Filed Under: Effective Communication, Mental Models, Sharpening Your Skills Tagged With: Conflict, Conviction, Critical Thinking, Getting Along, Persuasion, Politics, Social Dynamics, Thinking Tools

The Data Never “Says”

March 1, 2021 By Nagesh Belludi Leave a Comment

The Data Never

Data doesn’t say anything. Indeed, data can’t say anything for itself about an issue any more than a saw can form furniture, or a sauce can simmer a stew.

Data is inert and inanimate. Data doesn’t know why it was created. Data doesn’t have a mind of its own, and, therefore, it can’t infer anything.

Data is a necessary ingredient in judgment. It’s people who select and interpret data. People can turn it into insight or torture it to bring their agenda to bear. Data is therefore only as useful as its quality and the skills of the people wielding it.

Far more than we admit, subjectivity and intuition play a significant role in deciding how we collect, choose, process, explain, interpret, and apply the data. As entrepreneur Margaret Heffernan warns in Willful Blindness: Why We Ignore the Obvious at Our Peril (2012,) “We mostly admit the information that makes us feel great about ourselves, while conveniently filtering whatever unsettles our fragile egos and most vital beliefs.”

In the hands of careless users, data can end up having the opposite effect its creators intended. All data is good or bad depending on how it’s employed in a compelling story and what end it’s serving—neither of which the data itself can control.

  • Don’t let data drive your conclusions. Let data inform your conclusions.
  • Don’t declare, “The data says,” (as in, “the stock market thinks.”) Data by itself cannot have a particular interpretation.
  • When you find data that seems to support the case you wish to make, don’t swoop on it without caution and suspicion. Data can be very deceptive when used carelessly.
  • Be familiar with the limitations of your data. Investigate if your data informs any other equally valid hypothesis that could propose an alternative conclusion.

Idea for Impact: Beware of the risk of invoking data in ways that end up undermining your message.

Wondering what to read next?

  1. Making Tough Decisions with Scant Data
  2. Presenting Facts Can Sometimes Backfire
  3. Disproven Hypotheses Are Useful Too
  4. No, Reason Doesn’t Guide Your Politics
  5. How to Solve a Problem By Standing It on Its Head

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Biases, Conversations, Conviction, Critical Thinking, Decision-Making, Persuasion, Problem Solving, Thinking Tools, Thought Process

Tribalism Needs to Self-Destruct

January 20, 2021 By Nagesh Belludi Leave a Comment

Big Tech’s recent rush to repress provocative content has expanded the debate on free speech and the social-media algorithms’ raw power to preside over how people see the world.

Democracy and free markets aren’t supposed to function this way. Overall, capitalism works because it typically rewards players for being right and penalizes players for being wrong. If you’re an investor and you’re wide of the mark about something, the market will penalize you.

That used to be valid with journalism too. Traditionally, if a mainstream news outlet got something wrong, it’d face disapproval, retractions, and embarrassment. If the outlet was wrong often enough, its circulation would shrink, and advertisers would drop.

tribalism is contributing to society's intellectual decay Sadly, this feedback loop has gone. Our media consumption has become so segmented and tribal. For instance, Fox News could assert whatever it wants its audience to believe, and the market won’t punish it. Indeed, Fox News could even be rewarded with more significant viewership.

Tribal media consumption is especially manifest with social media because the platforms’ business model is driven by tribe-segmentation, engagement, and clicks. Social media reward fanaticism, emotionalism, and hyperbole. There’s no natural self-regulating market apparatus any longer.

All told, tribalism and hyperpolarized filter bubbles have taken their toll. They’re contributing to society’s intellectual decay.

Idea for Impact: This isn’t as much a freedom-of-speech issue as it is a distribution issue. Yes, everyone should be free to express themselves without the interference of editors or other filters. But what does—and doesn’t—surface for consumption needs to be moderated. Gate-keeping must be done in a way that doesn’t devalue truth and ignore the counterevidence. Technology needs to pivot to help society break through the mental barriers of tribes.

Wondering what to read next?

  1. How to Have a Decent Discussion with Those You Love but Disagree With
  2. The Problem of Living Inside Echo Chambers
  3. Cancel Culture has a Condescension Problem
  4. Couldn’t We Use a Little More Civility and Respect in Our Conversations?
  5. Presenting Facts Can Sometimes Backfire

Filed Under: Managing People, News Analysis Tagged With: Conflict, Conversations, Conviction, Critical Thinking, Getting Along, Persuasion, Politics, Social Dynamics

Saying is Believing: Why People Are Reluctant to Change an Expressed Opinion

November 30, 2020 By Nagesh Belludi Leave a Comment

Politicians shift their views shamelessly with the winds of opportunism. To their defense, they must choose to stand up for what they believe or risk political capital.

Most politicians believe in one thing—winning elections and latching on to power. Seems they’ll say anything that can get them in the office and stay there. Like when, during the 2004 presidential elections, Democratic nominee John Kerry famously proclaimed, “I actually did vote for the $87 billion before I voted against” funding to rebuild Iraq.

Politicians Will Often Flip-flop to Maximize Their Popularity

Why People Are Reluctant to Change an Expressed Opinion Well, that’s the nature of the beast. Politicians enter politics for ideological reasons but must readily sell their souls to prolong their political careers. Politicians never seem to be willing to say, “I was wrong” or “Upon mature reflection, I’ve changed my mind on such and such.”

But what about the rest of us? It seems that, unlike the politicians, we’re shamed relatively easily when we change our mind and adjust our approach. Admitting we’ve made a mistake is too threatening to our sense of self. We end up over-compensating by denying fault and refusing ownership of our own mistakes, thereby protecting our self-image.

There’s evidence that suggests that saying is believing. Making a known pronouncement strengthens our commitment to that point of view. By committing ourselves openly to our present opinions, we may be hardening ourselves to future information that would otherwise change our minds.

The ‘Saying-Is-Believing’ Effect

According to Robert Cialdini’s Influence: The Psychology of Persuasion (2006,) social psychologists have shown that openly committing to an opinion makes you less willing to change your mind.

Cialdini cites an experiment by social psychologists in which three sets of students were shown a group of lines. One set of students was asked to write down estimates of the lines’ length and turn their estimates to the experimenter. The second set was asked to write down their estimates on a Magic Pad and then wipe out their estimates before anyone else could see them. The third set of students didn’t write down their estimates at all. After the students were shown new evidence that suggested that their initial estimates were wrong,

The students who had never written down their first choices were least loyal to those choices. … By far, it was the students who had publicly recorded their initial positions who most resolutely refused to shift from those positions later. Public commitment had hardened them into the most stubborn of all.

Publicly committing to an answer makes people less receptive to information suggesting they were wrong

Why Changing Your Mind is Actually a Good Thing Yup, the act of publicly documenting your opinion enforces the feeling of others knowing what your opinion was. This produces fear of being judged.

The hard part about admitting you’re wrong is, well, admitting you’re wrong. This may induce you to refuse to accept new ideas.

The American economist Paul Krugman has remarked on the “epidemic of infallibility,”

Just to be clear, everyone makes mistakes. Nobody is perfect. When you’re committed to a fundamentally false narrative, facing up to facts becomes an act of political disloyalty. What’s going on with Mr. Trump and his inner circle seems to have less to do with ideology than with fragile egos. To admit having been wrong about anything, they seem to imagine, would brand them as losers and make them look small. In reality, of course, the inability to engage in reflection and self-criticism is the mark of a tiny, shriveled soul.

Idea for Impact: Changing Your Mind is Actually a Good Thing

Changing your mind based on new information isn’t bad. It’s something to be encouraged. As the Transcendentalist essayist Ralph Waldo Emerson wrote, “A foolish consistency is the hobgoblin of little minds.”

In our vigilant, hypercritical, and judgmental society, the problem isn’t with people voicing and documenting their opinions (particularly on social media) but with people not being OK with someone changing theirs.

A professed commitment shouldn’t cause reluctance to change your opinion.

Wondering what to read next?

  1. Charlie Munger’s Iron Prescription
  2. The Problem of Living Inside Echo Chambers
  3. The Data Never “Says”
  4. No, Reason Doesn’t Guide Your Politics
  5. Presenting Facts Can Sometimes Backfire

Filed Under: Effective Communication, Mental Models, Sharpening Your Skills Tagged With: Attitudes, Conviction, Critical Thinking, Persuasion, Social Dynamics, Thought Process

No One Has a Monopoly on Truth

September 15, 2020 By Nagesh Belludi 1 Comment

The notion of god means different things to different people. Religions vary in identity and function. Almost all religions require their adherents to believe their specific religious doctrines with absolute certainty. These deep-seated beliefs and attitudes then become inflexible and are held with great zeal.

Closed Minds and Closed Hearts: Absolutism is Evil

Beware the Danger of Religious Certainty The self-righteous voices of fanaticism, the cruel voices of indifference and intolerance, and the uninformed voices of hate are revolting. Religious extremists are accountable for a lot of pain and suffering in the world. Crusades, inquisitions, faith-based discrimination and persecution, religious wars, and other forms of sheer hatred of other human beings are attributable to attitudes of hate and narrow-mindedness. Nothing deceives you as much as extreme passion.

The Scottish Anglican cleric Richard Holloway reflects on these concerns in Leaving Alexandria: A Memoir of Faith and Doubt (2014,)

Religions may begin as vehicles of longing for mysteries beyond description, but they end up claiming exclusive descriptive rights to them. They segue the ardor and uncertainty of seeking to the confidence and complacence of possession. They shift from poetry to packaging. Which is what people want. They don’t want to spend years wandering in the wilderness of doubt. They want the promised land of certainty, and religious realists are quick to provide it for them. The erection of infallible systems of belief is a well-understood device to still humanity’s fear of being lost in life’s dark wood without a compass. “Supreme conviction is a self-cure for the infestation of doubts.” That is why David Hume noted that, while errors in philosophy were only ridiculous, errors in religion were dangerous. They were dangerous because when supreme conviction is threatened it turns nasty.

COEXIST: Bumper Sticker Designed by Jerry Jaspar

Idea for Impact: Beware the Danger of Religious Certainty

We, humans, tend to have a profound need for certainty. It’s easy to embrace prepackaged convictions unquestionably and deny doubt. Most people draw their faith as children from their parents and never question their beliefs for the rest of their lives.

Religious certainty can provoke limitedness in the human condition. We always have to concede that we may be mistaken and learn to tolerate others’ attitudes that may actually bother us.

Be a voice for peace. Be a voice for humanity, for open-mindedness, for wisdom, for justice.

Wondering what to read next?

  1. Does the Consensus Speak For You?
  2. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  3. Ever Wonder If The Other Side May Be Right?
  4. Care Less for What Other People Think
  5. Could Limiting Social Media Reduce Your Anxiety About Work?

Filed Under: Belief and Spirituality, Mental Models, Sharpening Your Skills Tagged With: Attitudes, Confidence, Conflict, Conviction, Persuasion, Philosophy, Religiosity, Wisdom

How to Embrace Uncertainty and Leave Room for Doubt

September 7, 2020 By Nagesh Belludi Leave a Comment


The value of sound decision-making is to be mainly sought from embracing uncertainty.

As the Presocratic philosopher Xenophanes proclaimed, “All we have is but a woven web of guesses.”

Physicist Richard Feynman on how doubt informs critical thinking and learning The physicist Richard P. Feynman often talked about how doubt informs critical thinking and learning. In a 1964 lecture on “What Is and What Should Be the Role of Scientific Culture in Modern Society,” published in The Pleasure of Finding Things Out (1999,) Feynman warned,

A scientist is never certain. We all know that. We know that all our statements are approximate statements with different degrees of certainty; that when a statement is made, the question is not whether it is true or false but rather how likely it is to be true or false. … Scientific knowledge is a body of statements of varying degrees of certainty — some most unsure, some nearly sure, none absolutely certain.

'The Meaning of It All' by Richard P. Feynman (ISBN 0465023940) Science produces ignorance, and ignorance produces more science, reminded Feynman in a 1963 lecture on “The Uncertainty of Science” published in The Meaning of It All (1999,)

To solve any problem that has never been solved before, you have to leave the door to the unknown ajar. You have to permit the possibility that you do not have it exactly right. Otherwise, if you have made up your mind already, you might not solve it.

When the scientist tells you he does not know the answer, he is an ignorant man. When he tells you he has a hunch about how it is going to work, he is uncertain about it. When he is pretty sure of how it is going to work, and he tells you, “This is the way it’s going to work, I’ll bet,” he still is in some doubt. And it is of paramount importance, in order to make progress, that we recognize this ignorance and this doubt. Because we have the doubt, we then propose looking in new directions for new ideas. The rate of the development of science is not the rate at which you make observations alone but, much more important, the rate at which you create new things to test.

The Czechoslovakia-born Israeli American scientist Itzhak Bentov formulated the so-called “Bentov’s Law,” reiterating that science produces ignorance both deliberately and unintentionally. In Stalking the Wild Pendulum: On the Mechanics of Consciousness (1977,) Bentov wrote,

One’s level of ignorance increases exponentially with accumulated knowledge. When one acquires a bit of new information, there are many new questions that are generated by it, and each new piece of information breeds five-ten new questions. These questions pile up at a much faster rate than does accumulated knowledge. Therefore, the more one knows, the greater his level of ignorance.

How to Embrace Uncertainty and Leave Room for Doubt

Idea for Impact: If you can’t tolerate uncertainty and ambiguity, you may as well embrace a fanatical ideology.

Learning the boundaries of your knowledge—the shortcomings, caveats, hedges, and the standard deviations toward everything you think you know—hones decision-making.

In other words, to get to the right answers, you first have to ask the right questions. So the first thing is to ponder about is what questions to ask and how to ask them. What are the things you don’t know, and how can you reach out into these areas that may be new to you to uncover somethings about the world and yourself?

Once you discover the answers, you’ll realize that approximate statements and varying degrees of certainty will require you to think probabilistically. Your inquiry shouldn’t be, “Will I be right, or will I be wrong?” but rather “What is the probability of this scenario versus that, and how does this judgment impact my choices?”

Leave room for doubt, even in your highest conviction ideas. If not, you’ll risk becoming smug and self-satisfied.

Wondering what to read next?

  1. Decision-Making Isn’t Black and White
  2. It’s Probably Not as Bad as You Think: The 20-40-60 Rule
  3. A Bit of Insecurity Can Help You Be Your Best Self
  4. Smart Folks are Most Susceptible to Overanalyzing and Overthinking
  5. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Confidence, Conviction, Decision-Making, Introspection, Mindfulness, Questioning, Risk, Wisdom

Don’t Live in a World Ruled by Falsehoods

July 17, 2020 By Nagesh Belludi Leave a Comment

“Reality is that which, when you stop believing in it, doesn’t go away,” defined the American author Philip K. Dick.

Lying is second nature to us, and under the influence of improbable thinking, even idealism, we’ll hang ourselves if given enough rope. Rebekah Campbell of the New York Times observed,

A study by the University of Massachusetts found that 60 percent of adults could not have a 10-minute conversation without lying at least once. The same study found that 40 percent of people lie on their resumes and a whopping 90 percent of those looking for a date online lie on their profiles.

Most people lie about little things to make them look good. People lie to stave off the consequences of making a mistake, to buy more time or to spare someone’s feelings. Their hearts may be in the right place, but they are still telling lies.

Telling lies is the No. 1 reason entrepreneurs fail. Not because telling lies makes you a bad person but because the act of lying plucks you from the present, preventing you from facing what is really going on in your world. Every time you overreport a metric, underreport a cost, are less than honest with a client or a member of your team, you create a false reality and you start living in it.

Idea for Impact: Stop Living in a World of Illusions

Don't Live in a World Ruled by Falsehoods Live in the world of reality, not in the world of how you perceive reality.

Realistic thinking is grounded in an honest appraisal of all facts and data and conditions in different situations. Realistic thinking affords a clear-headed and conscious thought and behavior.

The great undertaking in life is to discover reality—to be truly honest and transparent with yourself about everything.

The meditation master Kalu Rinpoche wrote in The Dharma: That Illuminates All Beings Impartially Like the Light of the Sun and Moon (1986,)

You live in illusion, and the appearance of things.
There is a reality, but you do not know this.
When you understand this, you will see that you are nothing.
And being nothing, you are everything.
That is all.

Wondering what to read next?

  1. Realize the Truth Yourself
  2. How People Defend Themselves in a Crisis
  3. Question Success More Than Failure
  4. Smart Folks are Most Susceptible to Overanalyzing and Overthinking
  5. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect

Filed Under: Mental Models Tagged With: Attitudes, Conviction, Critical Thinking, Decision-Making, Discipline, Mental Models, Mindfulness, Wisdom

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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