Right Attitudes

Ideas for Impact

Attitudes

Play the Part of an Optimist

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'Spontaneous Optimism' by Mary Ann Troiani (ISBN 0938901095) Spontaneous Optimism: Proven Strategies for Health, Prosperity & Happiness (1998) by psychologists Mary Ann Troiani and Michael W. Mercer makes a case that optimism is a learned skill. This tome suggests three things you can do to enhance your optimism.

First, adopt a language that connotates positivity. Straighten your body before your emotions. Keep a straight body posture, take big steps, and walk quickly with your shoulders back and your head up. “Pessimistic people walk slowly with small steps and their heads down.”

Second, be on thought watch. Negative thoughts are more likely to contribute to a pessimistic view of life. Change your tone of voice to be cheerful, enthusiastic, and full of purpose. Let your voice echo these sentiments. Avoid talking to people who tend to have a pessimistic outlook—talking to someone who is also down or cynical about life can make you feel worse.

Third, use upbeat or happier words. Call a ‘problem’ a ‘challenge.’ ‘Losses’ are just ‘roadblocks.’ The authors note, “Positive thoughts and behavior have a positive impact on the brain’s biochemistry … They boost your serotonin levels and signal that you’re happy. Your brain will catch up to you.”

Idea for Impact: Deliberate practice of empowering body language can shift your mindset and moods. Optimism, imagery, and self-talk do work.

Wondering what to read next?

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  2. It’s Never About You
  3. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  4. The Trouble with Accusing Someone of Virtue Signaling
  5. Narcissism Isn’t Confidence—It’s a Crisis of Worth

Why It’s So Hard to Apologize

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Some people feel that apologizing carries deeper psychological ramifications than their words imply.

Apologizing feels far too vulnerable—too threatening even. Non-apologizers find it challenging to set aside their pride long enough to concede their imperfections. They depend on external validation, and therefore, they need to be seen as correct, strong, and powerful. Admitting they are flawed and fallible is thus something they refuse to do.

Offering an Apology Can Feel Like a Sign of Weakness

In sum, refusing to apologize often echoes a conscious or subconscious effort to protect a fragile sense of self. Apologies require a reasonably robust sense of self-worth, and often non-apologizers feel that regrets for their actions significantly threaten their basic sense of identity and self-esteem. They fear it’d open the floodgates to more vulnerability and blame. They’re pathologically afraid of being wrong.

When a person’s sense of self is threatened, they counter-attack and double down on their position. Other times, a self-preservation instinct will lead people to offer a submission—a calculated, face-saving “non-apology apology” that doesn’t suggest proper accountability.

Other non-apologizers can be oblivious to the effect their actions have on others. They don’t apologize because they are unaware that they have something—anything even—to apologize for. They lack empathy and can’t put themselves in the other person’s place.

Idea for Impact: It Takes Strength to Apologize Meaningfully

Learn to work past your fears and resistance to apologizing. Apologizing for the harm you’ve caused and taking responsibility for your mistakes can indeed be a sign of strength.

Effective apologies empathize with the wronged party and address the recipients’ feelings—they don’t need to prove a point. Name what you did wrong, show yourself as regretful, and indicate what might be different in the future.

Wondering what to read next?

  1. Avoid Control Talk
  2. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  3. ‘I Told You So’
  4. Avoid Trigger Words: Own Your Words with Grace and Care
  5. The Trouble with Accusing Someone of Virtue Signaling

Is It Worth It to Quit Social Media?

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Yet another study on the benefits of deactivating Facebook:

  • Quitting Facebook could free up 60 minutes per day.
  • “Deactivating Facebook caused small but significant improvements in subjective well-being, and in particular in self-reported happiness, life satisfaction, depression, and anxiety.”
  • “As the [time-away-from-Facebook] experiment ended, participants reported planning to use Facebook much less in the future.”
  • “Deactivation significantly reduced polarization of views on policy issues and a measure of exposure to polarizing news.”

I’ve written previously about the ills of social media: they’re time-sucks at work and home, they undermine flesh-and-blood social bonding, they influence your thinking through gate-keeping the newsfeeds you’re exposed to, and they unduly sway your buying decisions through advertisements. Mindlessly scrolling through the airbrushed pictures of others’ lives could remind you of the life you don’t have—potentially instigating feelings of inadequacy, anxiety, and self-loathing.

Social media have become a necessity that people have become reluctant to do without. Facebook’s spectacular growth is testimony to the fact that social media offer a core human need that was always wanted. For the moment, we’ll have to rely on individual choices to use social media sparingly and intelligently. Balance is everything—not all or none.

Wondering what to read next?

  1. Could Limiting Social Media Reduce Your Anxiety About Work?
  2. Group Polarization: Like-Mindedness is Dangerous, Especially with Social Media
  3. Buy Yourself Time
  4. Entitlement and Anger Go Together
  5. Surrounded by Yes

Don’t Be Afraid to Let the Darkness In

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It’s okay to be hurt. It’s okay to be angry or sad.

Fear, anxiety, sadness, and other negative emotions are but a natural response to what’s happening in your life, and you shouldn’t have to deny them. No one goes through life never feeling a negative emotion.

If you have a vicious internal voice—an ‘inner saboteur’—that also scorns you for having a rough time, just tell yourself it’s okay to not be okay. Your emotions aren’t the enemy. Sometimes things are hard because they’re just hard and not because you’re lacking something or you’re not doing enough.

You don’t need to buy into platitudes such as “Look on the sunnier side!” and “Everything happens for a reason!” Being positive isn’t the only correct way to live. In fact, toxic positivity can make you feel disconnected and, eventually, worse.

As long as you deal with them healthily, negative sentiments are okay—no need to avoid unpleasant realities. Stop buying into them, being attached to them, and inviting them back. Leaning into—not suppressing—pain, regret, sadness, and fear can bring significant benefits. The road to the good life is paved with the full range of the human experience—tears and furrowed brows, smiles and amusement, and all.

Idea for Impact: Don’t be afraid to let the darkness in. No need to attach so much meaning to what arises. No need to identify with your emotions. Allow yourself to experience the emotions. In time, they’ll move on through.

Seek little moments of compassion, inspiration, calmness, or altruism. These have the power to inspire and give hope.

Wondering what to read next?

  1. Anger is the Hardest of the Negative Emotions to Subdue
  2. Seven Ways to Let Go of Regret
  3. Learn to Manage Your Negative Emotions and Yourself
  4. The More You Can Manage Your Emotions, the More Effective You’ll Be
  5. How to … Break the Complaint Habit

3 Ways to … Shake Up Your Life

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There’s much comfort in sameness and certainty. Overhauling your life—whether it’s your home, job, or your relationship—can seem an impossible task. But three attitudes can get you started:

  1. Try saying ‘yes’ instead of ‘no.’ Significant changes aren’t without pain, but no good comes from hesitation and inaction. Act decidedly on an opportunity before it ceases to be one. If taking a giant leap is terrifying, take a few low-risk steps and watch your confidence grow. Over time, you’ll become more resilient, adaptable, and bolder.
  2. Think things through. If you’re unhappy with your life, hammer out exactly what you hope to achieve by facing your fear and ripping things up. What worries you controls you. Don’t allow your feelings to dictate your behavior—be clear about why you’re doing this and why it matters to you.
  3. Do something different that scares you—every day. Broaden your horizons. Travel to someplace you haven’t been to before. Try a new food or learn new skills. Try different paths to personal fulfillment. A spirit of constant self-challenge keeps you humble and open to new ideas that very well may be better than the ones you currently hold dear.

Idea for Impact: Sometimes, all it takes is a slight nudge in the right direction.

Wondering what to read next?

  1. Leo Burnett on Meaning and Purpose
  2. Some Lessons Can Only Be Learned in the School of Life
  3. Looking for Important Skills to Develop?
  4. One of the Tests of Leadership is the Ability to Sniff out a Fire Quickly
  5. Rules Are Made to Be Broken // Summary of Francesca Gino’s ‘Rebel Talent’

3 Ways to … Get Wiser

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Wisdom is generally about discernment—the ability to embrace a quieter state of mind and make judicious choices based on experience.

  1. Be open to new points of view and constantly reassess your understanding. Dispute everything you assume you ‘know for sure’ and reconsider every question you think you’ve resolved. In the words of Bertrand Russell, ‘fools and fanatics are always so certain of themselves, but wiser people so full of doubts.’ Aim to understand—not judge—the nuances of an issue by seeing the world not as black and white but in shades of gray.
  2. Choose who you spend time with—they’ll shape your future more than anything else. To broaden your horizons, engage with people other than those from your own background—you’ll never challenge your own opinions if you don’t open yourself up to people who have a different attitude than yours.
  3. Act wisely. Be honest with yourself—and with others. When confronted with life’s challenges, appeal to your wisest self and act as wisely as possible, focusing on purpose over pleasure and balancing self-interest and the common good.

Idea for Impact: Wisdom begets wisdom.

Wondering what to read next?

  1. The More You Can Manage Your Emotions, the More Effective You’ll Be
  2. Could Limiting Social Media Reduce Your Anxiety About Work?
  3. Can’t Control What You Can’t
  4. What a Daily Stoic Practice Actually Looks Like
  5. Anger is the Hardest of the Negative Emotions to Subdue

When Anonymity Becomes Cowardice

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A variety of psychological factors contribute to people being nasty online. Rider University psychologist John Suler famously argued that online environments unleash aspects of our personality that we usually keep under guard—a phenomenon he called the online disinhibition effect. With names concealed, there’s no pressure to maintain a public facade. Cyberspace becomes a separate dimension where the usual rules don’t apply. Actions no longer carry consequences. There’s no liability for rudeness and inappropriate behavior.

The disinhibition effect is also called ‘The Gyges Effect,’ after the Ring of Gyges, a mythical invisibility device in Plato’s Republic. The ring grants its owner the power to become invisible at will. Plato considers whether an intelligent person would be just if one did not have to fear any bad reputation for committing injustices.

When Anonymity Becomes Cowardice - The Psychology of Internet Trolls Social media has a way of magnifying some of the worst facets of human nature. By allowing masked identities, as Professor Suler points out, abusers avoid accountability for their conduct and dissociate their online selves from their real-world selves. In real life, combative behavior triggers a victim’s immediate reaction–a change in tone of voice or a counterargument, even aggression. However, these deterrents are missing or delayed in the online world, and social inhibition is removed. Online abusers see their victims as faceless, abstract cutouts with no feelings and undeserving of fairness, compassion, and honesty.

Idea for Impact: Keep away from being nasty online. Awareness and activism are vital to civic duty, but you should seek out actual human beings who know how to converse intelligently on anything they disagree with.

Wondering what to read next?

  1. Ethics Lessons From Akira Kurosawa’s ‘High and Low’
  2. Cancel Culture has a Condescension Problem
  3. Could Limiting Social Media Reduce Your Anxiety About Work?
  4. The Sensitivity of Politics in Today’s Contentious Climate
  5. Look, Here’s the Deal: Your Insecurity is Masquerading as Authority

Quantity is the Path to Quality

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Happiness is not how much time you spend doing what you love, but how little time you spend doing what you hate.

As in Charlie Munger’s recipe for success: “It is remarkable how much long-term advantage people have gotten by trying to be consistently not stupid, instead of trying to be very intelligent.” And “I know I’ll perform better if I run my nose in my own stupid mistakes.”

Idea for Impact: The road less stupid can keep you from silly errors, if not all errors.

Wondering what to read next?

  1. If You’re Looking for Bad Luck, You’ll Soon Find It
  2. Question Success More Than Failure
  3. A Bit of Insecurity Can Help You Be Your Best Self
  4. Feeling Is the Enemy of Thinking—Sometimes
  5. Messy Yet Meaningful

Is The Customer Always Right?

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No matter how finicky or rude a customer is, many businesses make employees treat bad customers with unquestioned respect or risk reprobation—even getting sacked.

Per the well-worn business adage, is “the customer is always right?” No, they’re not. Sometimes they’re wrong, and they need to be told so.

Your goal should be to do business with people that you enjoy doing business with. Some customers simply aren’t good customers. They don’t follow directions and complain irrationally. They have unreasonable expectations, and they treat your people rudely.

Idea for Impact: A prudent maxim is, “the customer is usually right.” Put the customer first, but don’t get mistreated by them. Putting the customer first doesn’t mean putting employees second. As a business, you must let customers be wrong with respect and dignity; but employees should be authorized to caution some customers, “After due consideration, we believe your actions are unacceptable. Persist, and we’d choose to lose your business.” Some bad customers are just bad for your business.

Almost always, though, unhappy customers are your greatest source of learning; they can especially offer an honest assessment of the expectations you’re setting. Customer satisfaction with a transaction depends on their expectations going into it.

Wondering what to read next?

  1. It’s Never About You
  2. Avoid Control Talk
  3. Competitive vs Cooperative Negotiation
  4. You’re Worthy of Respect
  5. What Jeeves Teaches About Passive Voice as a Tool of Tact

A Quick Way to Build Your Confidence Right Now

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Guilt, anxiety, and fear usually manifest as a creeping mindset of what’s lacking. You feel you’re not enough, and you don’t have the resources you need to achieve your goals.

Lack of confidence will probably hold you back more than you may acknowledge. Be mindful of your thoughts and address these negative thinking patterns. Notice how you speak to yourself—harping only on what isn’t enough of or what isn’t working doesn’t instill your self-assuredness.

When you spiral about what is lacking, try the Abundance Mentality—it empowers you to believe in your extant ability. You can make do with what you have and overcome any difficulties. This isn’t some naïve “can do” temperament, but it’s an earnest endeavor to muster hope and agency instead of doubt and helplessness.

Idea for Impact: The less you do, the less confident you’ll feel.

Don’t wait until you feel more confident—often, more ruminating leads to analysis paralysis. Self-confidence comes from successful experiences, and to create these successful experiences, take action.

Take a low-risk action to increase your confidence. Assume you’re the most confident self you’ve ever been and do what that self would do. Prioritize your choices and direct your resources to pressing needs, ignoring other goals.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think
  2. A Bit of Insecurity Can Help You Be Your Best Self
  3. How to Embrace Uncertainty and Leave Room for Doubt
  4. You Can’t Know Everything
  5. Smart Folks are Most Susceptible to Overanalyzing and Overthinking