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Right Attitudes

Ideas for Impact

David Ogilvy on Russian Nesting Dolls and Building a Company of Giants

November 11, 2016 By Nagesh Belludi 1 Comment

In the Company of Giants

Ogilvy & Mather founder and creative genius David Ogilvy (1911–1999) designed some of the world’s most successful and iconic marketing campaigns, including the legendary Man in the Hathaway Shirt advertisement.

Ogilvy left a rich legacy of ideas in his books. Confessions of an Advertising Man and Ogilvy on Advertising describe how he approached his creative life and aimed for greatness rather than settling for second best.

David Ogilvy on Hiring Smart

'Ogilvy on Advertising' by David Ogilvy (ISBN 039472903X) In the preface of an Ogilvy & Mather recruiting brochure, Ogilvy explained the high creative standards and attitudes he expected of his employees:

We are looking for gentlemen with ideas in their heads and fire in their bellies. If you join Ogilvy & Mather, we shall teach you everything we know about advertising. We shall pay you well, and do our damnedest to make you succeed. If you show promise, we shall load responsibility on you—fast. Life in our agency can be very exciting. You will never be bored. It’s tough, but it’s fun.

Ogilvy directed his recruiters to seek out highflyers, “Hot creative people don’t come around looking for jobs; they have to be rooted out like truffles by trained pigs. Do our trained pigs do any rooting? I don’t think so.”

Recruiting brilliant people is a kind of brilliance in itself

In his bestselling Ogilvy on Advertising, Ogilvy described how recruiting smart people was the key to transforming his advertising agency into a global advertising, marketing and public relations giant. He wrote,

When someone is made the head of an office in the Ogilvy & Mather chain, I send him a Matrioshka doll from Gorky. If he has the curiosity to open it, and keep opening it until he comes to the inside of the smallest doll, he finds this message:

“If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a company of giants.”

Entrepreneurship guru Guy Kawasaki echoed the importance of hiring smarter people and recalled in Reality Check that, when he worked at Apple in 1984, “In the Macintosh Division, we had a saying, ‘A players hire A players; B players hire C players’—meaning that great people hire great people. On the other hand, mediocre people hire candidates who are not as good as they are, so they can feel superior to them. If you start down this slippery slope, you’ll soon end up with Z players; this is called the Bozo Explosion.”

The best managers hire employees with superior intellect—and revel in it

Managers are typically judged not on their personal output but on how well they’ve hired, coached, and motivated their people—individually and collectively.

A wise manager hires employees who are smarter, more creative, and more talented than the manager is. The new employees’ talents will improve the entire team’s performance and reputation—even the manager’s.

In contrast, a mediocre manager feels threatened by underlings who seem more intelligent than the manager is. Mediocre managers tend to hire down—they fear that a superior employee could make the manager look inferior and perhaps hold back their career progress.

Idea for Impact: People make or break businesses; so hire people who are smarter than you are.

Wondering what to read next?

  1. General Electric’s Jack Welch Identifies Four Types of Managers
  2. How to Manage Overqualified Employees
  3. Why Hiring Self-Leaders is the Best Strategy
  4. Fire Fast—It’s Heartless to Hang on to Bad Employees
  5. How to Hire People Who Are Smarter Than You Are

Filed Under: Managing People Tagged With: Coaching, Feedback, Great Manager, Hiring & Firing

Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box

November 8, 2016 By Nagesh Belludi Leave a Comment

Most worry is ultimately fruitless

Worries and concerns trouble us all. We waste valuable time worrying about things. As the American motivational author Leo Buscaglia once wrote, “Worry never robs tomorrow of its sorrow, it only saps today of its joy.”

In a previous article, I suggested a mindfulness exercise to help you realize the temporal nature of worry. I also emphasized that most of your anticipated adversities will never occur.

Despite the transitional nature of anxiety and worry, mental anguishes can overwhelm your mind. Sometimes these negative emotions can spill over and seep into the fabric of your day.

Obsessive anxiety and worry can wreak havoc on your body. Stress from worrying about life’s many “what ifs” can actually manifest in physical and medical problems, if you let them. For instance, say you are troubled about an upcoming exam in your least favorite course at college. Your worrying could become so compulsive that your apprehensions about the exam could interfere with whatever else is going on in your life. If unchecked, your worry could manifest in higher acid levels in your stomach. Then, you may start worrying about developing stomach problems if you don’t stop worrying. Your worries thus snowball and consume even more of your time.

Writing about your anxieties and worries can help you cope with current concerns

An effective way to stop agonizing and let go of troubling thoughts is to keep a “worry box.”

  1. Find a box and designate it as your worry box. Keep it in a handy location. (A “worry journal” may be just as effective.)
  2. Whenever you feel drowned in worries or have anxious thoughts circulating ceaselessly in your mind, take a piece of paper and jot down each worry as it arises. Write down as much about your worries as you feel like writing.
  3. Drop your note into the worry box. Try to imagine mentally letting go of your concerns. Turn your attention to other matters.
  4. Every so often, empty your worry box and throw away your worry notes without looking at them. If you want, you could read them—you will be surprised to see how many of your worries feel unfounded in hindsight, but were in fact seriously troubling in the immediate storms of distress.

Idea for Impact: Maintaining a “worry box” to deposit your anxieties and worries can help you break free from them and prevent them from disrupting your life.

Wondering what to read next?

  1. Expressive Writing Can Help You Heal
  2. The Power of Negative Thinking
  3. Get Everything Out of Your Head
  4. This May Be the Most Potent Cure for Melancholy
  5. The Law of Petty Irritations

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Adversity, Anxiety, Conversations, Emotions, Introspection, Mindfulness, Resilience, Stress, Suffering, Wisdom, Worry

Inspirational Quotations by Zig Ziglar (#657)

November 6, 2016 By Nagesh Belludi Leave a Comment

Today marks the birthday of Zig Ziglar (1926–2012,) American motivational consultant. This prolific author and public speaker was renowned for his energy, optimism, and plain-spoken style. His recipe “The Ziglar Way” blended homespun wit, sound-bite positivity, and Christian faith to urge people to appreciate the bright side of life.

Born Hilary Hinton Ziglar in rural Mississippi, Ziglar considered his devout mother the foremost influence on his life. Her mental repository of adages (e.g., “The person who won’t stand for something will fall for anything”) influenced many of Ziglar’s faith-filled metaphors and proverbs.

'Developing the Qualities of Success' by Zig Ziglar (ISBN 0812975707) Ziglar initially worked as a salesman and later as a sales-trainer. He switched careers after becoming enthralled with the ability of self-help lecturers to influence others. His first book, Biscuits, Fleas, and Pump Handles (1974, later titled See You at the Top) advised readers to reexamine their lives with a “checkup from the neck up” and to abandon their “stinkin’ thinkin’.”

Seminars such as “Success Rallies” and “Born to Win” and over thirty books attracted millions of devoted followers to Ziglar’s advice on personal growth, faith, moral strength, character, leadership, and sales. His bestselling books include See You at the Top (1975,) Secrets of Closing the Sale (1982,) Top Performance (1986,) Success for Dummies (1998,) Selling 101 (2003,) and an autobiography (2004.)

Inspirational Quotations by Zig Ziglar

Winning is not everything, but the effort to win is.
—Zig Ziglar (American Author)

There’s often no way you can look into the game of life and determine whether or not you’ll get that big break tomorrow or whether it will take another week, month, year or even longer. But it will come!
—Zig Ziglar (American Author)

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.
—Zig Ziglar (American Author)

If you learn from defeat, you haven’t really lost.
—Zig Ziglar (American Author)

When we do more than we are paid to do, eventually we will be paid more for what we do.
—Zig Ziglar (American Author)

You can’t hit a target you cannot see, and you cannot see a target you do not have.
—Zig Ziglar (American Author)

If you don’t see yourself as a winner, then you cannot perform as a winner.
—Zig Ziglar (American Author)

There are no traffic jams on the extra mile.
—Zig Ziglar (American Author)

You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations.
—Zig Ziglar (American Author)

Of all the “attitudes” we can acquire, surely the attitude of gratitude is the most important and by far the most life-changing.
—Zig Ziglar (American Author)

Outstanding people have one thing in common: an absolute sense of mission.
—Zig Ziglar (American Author)

Obstacles are the things we see when we take our eyes off our goals.
—Zig Ziglar (American Author)

Man was designed for accomplishment, engineered for success, and endowed with the seeds of greatness.
—Zig Ziglar (American Author)

The only way to coast is downhill.
—Zig Ziglar (American Author)

Success is like a ladder, and no one has ever climbed a ladder with their hands in their pockets.
—Zig Ziglar (American Author)

People who build hope into their own lives and who share hope with others become powerful people.
—Zig Ziglar (American Author)

The price of success is much lower than the price of failure.
—Zig Ziglar (American Author)

You build a successful career, regardless of your field of endeavor, by the dozens of little things you do on and off the job.
—Zig Ziglar (American Author)

The most practical, beautiful, workable philosophy in the world won’t work—if you won’t.
—Zig Ziglar (American Author)

Positive thinking won’t let you do anything but it will let you do everything better than negative thinking will.
—Zig Ziglar (American Author)

Success is the maximum utilization of the ability that you have.
—Zig Ziglar (American Author)

Be firm on principle but flexible on method.
—Zig Ziglar (American Author)

It’s your aptitude, not just your attitude that determines your ultimate altitude.
—Zig Ziglar (American Author)

The door to a balanced success opens widest on the hinges of hope and encouragement.
—Zig Ziglar (American Author)

When your image improves, your performance improves.
—Zig Ziglar (American Author)

You are free to choose, but the choices you make today will determine what you will have, be and do in the tomorrow of your life.
—Zig Ziglar (American Author)

If God would have wanted us to live in a permissive society He would have given us Ten Suggestions and not Ten Commandments.
—Zig Ziglar (American Author)

When you forgive somebody else you accept the responsibility for your own future.
—Zig Ziglar (American Author)

You can have everything in life you want if you’ll just help enough other people get what they want.
—Zig Ziglar (American Author)

For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.
—Zig Ziglar (American Author)

People who have good relationships at home are more effective in the marketplace.
—Zig Ziglar (American Author)

Many people spend more time in planning the wedding than they do in planning the marriage.
—Zig Ziglar (American Author)

Money isn’t the most important thing in life, but it’s reasonably close to oxygen on the “gotta have it” scale.
—Zig Ziglar (American Author)

Motivation is the fuel necessary to keep the human engine running.
—Zig Ziglar (American Author)

We all need a daily check up from the neck up to avoid stinkin’ thinkin’ which ultimately leads to hardening of the attitudes.
—Zig Ziglar (American Author)

Positive thinking will let you do everything better than negative thinking will.
—Zig Ziglar (American Author)

Our children are our only hope for the future, but we are their only hope for their present and their future.
—Zig Ziglar (American Author)

What comes out of your mouth is determined by what goes into your mind.
—Zig Ziglar (American Author)

Failure is a detour, not a dead-end street.
—Zig Ziglar (American Author)

It was character that got us out of bed, commitment that moved us into action, and discipline that enabled us to follow through.
—Zig Ziglar (American Author)

If you want to reach a goal, you must ‘see the reaching’ in your own mind before you actually arrive at your goal.
—Zig Ziglar (American Author)

Filed Under: Inspirational Quotations

You Can’t Know Everything

November 4, 2016 By Nagesh Belludi Leave a Comment

“Have intellectual humility. Acknowledging what you don’t know is the dawning of wisdom.”
— Charlie Munger

You Can't Know Everything, So Embrace Uncertainty In the course of life, some of the most dangerous circumstances to be in are when you think you’re the smartest person in the room. Smarts without humility can get you into trouble because hubris leads to intellectual arrogance and a blatant disregard for opinions and judgments that are contrary to the ones you already hold.

Recognizing that you can’t know everything and that you will never know everything must not prevent you from acting. Rather, you must embrace uncertainty and take into account the possibility that you could be wrong.

Embrace Uncertainty

Risk is what is left behind after you think you’ve thought of everything you currently can. Risk embraces all those matters that are unaccounted for—everything that you need to protect yourself from.

Intelligence transforms into wisdom only when you recognize that, despite your confidence in the present circumstances, you cannot predict how things will play out in the future. You will not be able to make an optimal decision every time.

The conduct of life is not a perfect science. Rather, it is an art that necessitates acknowledging and dealing with imperfect information. Be willing to act on imperfect information and uncertainty. Set a clear course today and tackle problems that arise tomorrow. Learn to adapt more flexibly to developing situations.

Idea for Impact: The wisest people I know are the ones who acknowledge that they don’t know everything and put strategies in place to shield themselves from their own ignorance. Make risk analysis and risk reduction one of the primary goals of your intellectual processes.

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think
  2. A Bit of Insecurity Can Help You Be Your Best Self
  3. How to Embrace Uncertainty and Leave Room for Doubt
  4. No One Has a Monopoly on Truth
  5. A Quick Way to Build Your Confidence Right Now

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Attitudes, Confidence, Conviction, Perfectionism, Risk, Wisdom

How to Leave Work at Work

November 1, 2016 By Nagesh Belludi 1 Comment

Employees are expected to be 100% on

There was once a time when people went to work, clocked in, put in their hours, clocked out, and forgot all about work until the next day. They fully disconnected from work and took real vacations. They maintained a healthy separation between their work time and their personal time.

Alas, those good times are long gone. Today’s challenging and competitive workplace demands of people not only their stamina to work exceptionally hard but also their hearts-and-minds’ commitment to bring creativity and insight to their efforts.

The pressure to constantly prove themselves is also exacerbated by how modern society judges people by their professional and financial successes—what they do, what they’ve accomplished, and how quickly they’ve accomplished it.

People are expected to be 100% on, take work home, and check in during their vacations. The upshot is that many people have real trouble turning work off. Work-related thoughts encroach upon their off-work hours. Some even lose sleep or wake up in the middle of the night thinking about their work.

Don’t bring work home in your head

  • Get a Life. Have a life to go to after you leave work. Develop a rich social life. Invest more time in your relationships. Get involved in absorbing activities, events, and hobbies. Schedule fun activities—you’ll have something to look forward to at the end of your workday.
  • Organize your workday. Structure your schedule to prevent hustling through work towards the end of the day. Be realistic about what you want to accomplish. In the middle of the afternoon, review the tasks ahead. Prioritize, reorganize, and pace yourself to wind down your workday. Do not answer phone calls or email during the last hour.
  • Organize and prioritize your next day’s schedule before you leave your office. Clean off your desk at the end of each day. This not only brings about a feeling of order and completion, but also helps you tune down and free up your mind.
  • Create a buffer between work and home. Stop by a gym, go shopping, or visit a friend. After you get home, change clothes, go for a walk, or do something relaxing to mark the transition and create a relaxed mindset for the evening.
  • Vent if necessary. Ask your loved ones to give you a few minutes to “let it out.” Expect them to just listen and be non-judgmental.
  • Don’t bring work home. Leave your briefcase, laptop, reports, and work-related reading at your desk.
  • Disconnect. Modern technology makes it easier for you to stay connected, but also makes it more difficult than ever to leave work at work. Leave your laptop at work. Turn off email and instant messaging on your phone. Resist the temptation to check your email on the family computer. Don’t visit the business center at the hotel when you’re on vacation.
  • Delegate and cross-train your staff to handle some of your responsibilities while you’re away.
  • Stop checking in with the office, especially when you’re on vacation. Your team will get along fine without you around. Crises will get managed, production will continue, customers will continue to be satisfied, and you’ll still have your job when you return. Let your team know how to find you in a dire emergency, but ask them not to bother you with the inconsequential stuff.

Idea for Impact: Don’t let work take over your life. Establish boundaries.

Don’t let your work run you. Don’t take work home literally (in your bag/briefcase or on your laptop) or figuratively (in your head). Enjoy your downtime.

Learn to disconnect from work unreservedly and spend time with your family. Play with the kids. Quality time with your loved ones is often more rewarding than your time at work. And perhaps by doing less work, you may end up loving your job more.

Wondering what to read next?

  1. Why You Can’t Relax on Your Next Vacation
  2. How to … Tame Your Calendar Before It Tames You
  3. Busyness is a Lack of Priorities
  4. Do Your Team a Favor: Take a Vacation
  5. The Never-Ending Office vs. Remote Work Debate

Filed Under: Sharpening Your Skills Tagged With: Balance, Stress, Time Management, Work-Life, Workplace

Inspirational Quotations by John Adams (#656)

October 30, 2016 By Nagesh Belludi Leave a Comment

Today marks the birthday of John Adams (1735–1826,) American lawyer, author, and statesman. This Founding Father was the first Vice President (1789–97) and the second President (1797–1801) of the United States.

After studying law at Harvard, Adams became famous for questioning Britain’s right to tax its American colonies. At the First Continental Congress in 1774, he argued that the British Parliament had no legal authority over its colonies. He quickly became the foremost advocate for breaking from Britain.

At the Second Continental Congress on 1-July-1776, Adams proposed autonomy and persuaded the delegates from the colonies to embrace a declaration of independence. That resolution was approved and signed on 2-July, but was only formally adopted on 4-July. Adams believed that the 2-July was America’s real birthday and refused to celebrate 4-July for the rest of his life in protest.

'John Adams' by David McCullough (ISBN 0743223136) After independence, Adams served as America’s diplomat to France, Holland, and Great Britain. He then returned to America and became vice president for George Washington. In 1796, he was elected the second president of the United States. His Federalist Party soon split and Adams lost his presidency to Thomas Jefferson in 1800. In due course, the two Founding Fathers began a famous 14-year correspondence of 158 letters (109 written by from Adams and 49 by Jefferson). Adams and Jefferson died on the same day.

Inspirational Quotations by John Adams

Abuse of words has been the great instrument of sophistry and chicanery, of party, faction, and division of society.
—John Adams (American Head of State)

A desire to be observed, considered, esteemed, praised, beloved, and admired by his fellows is one of the earliest as well as the keenest dispositions discovered in the heart of man.
—John Adams (American Head of State)

Be not intimidated, therefore, by any terrors, from publishing with the utmost freedom whatever can be warranted by the laws of your country; nor suffer yourselves to be wheedled out of your liberty by any pretenses of politeness, delicacy, or decency. These, as they are often used, are but three different names for hypocrisy, chicanery, and cowardice.
—John Adams (American Head of State)

As much as I converse with sages and heroes, they have very little of my love and admiration. I long for rural and domestic scene, for the warbling of birds and the prattling of my children.
—John Adams (American Head of State)

Ambition is the subtlest beast of the intellectual and moral field. It is wonderfully adroit in concealing itself from its owner.
—John Adams (American Head of State)

Liberty, according to my metaphysics…is a self-determining power in an intellectual agent. It implies thought and choice and power.
—John Adams (American Head of State)

The happiness of society is the end of government.
—John Adams (American Head of State)

Let us dare to read, think, speak and write.
—John Adams (American Head of State)

Power always thinks it has a great soul and vast views beyond the comprehension of the weak.
—John Adams (American Head of State)

The question before the human race is, whether the God of nature shall govern the world by his own laws, or whether priests and kings shall rule it by fictitious miracles.
—John Adams (American Head of State)

The preservation of the means of knowledge among the lowest ranks is of more importance to the public than all the property of all the rich men in the country.
—John Adams (American Head of State)

Filed Under: Inspirational Quotations

Care Less for What Other People Think

October 28, 2016 By Nagesh Belludi Leave a Comment

The American sociologist Charles H. Cooley once described the irrational and unproductive obsession with what others think; he said, “I am not what I think I am and I am not what you think I am; I am what I think that you think I am.”

Some people care excessively about what others think. They place undue importance on external validation, so much so that they sometimes place more emphasis on the commendation or disapproval they receive than on their actual actions.

The great Roman Emperor and Stoic Philosopher Marcus Aurelius wrote in Meditations (trans. Gregory Hays,)

It never ceases to amaze me: we all love ourselves more than other people, but care more about their opinion than our own. If a god appeared to us—or a wise human being, even—and prohibited us from concealing our thoughts or imagining anything without immediately shouting it out, we wouldn’t make it through a single day. That’s how much we value other people’s opinions—instead of our own.

'Self-Reliance' by Ralph Waldo Emerson (ISBN 1604500093) In Self-Reliance, American philosopher and essayist Ralph Waldo Emerson encouraged people to shun conformity and false consistency, and instead follow their own instincts and ideas:

Live no longer to the expectation of these deceived and deceiving people with whom we converse. Say to them, O father, O mother, O wife, O brother, O friend, I have lived with you after appearances hitherto. Henceforward I am the truth’s. Be it known unto you that henceforward I obey no law less than the eternal law. I will have no covenants but proximities. I shall endeavor to nourish my parents, to support my family, to be chaste husband of one wife,—but these relations I must fill after a new and unprecedented way. I appeal from your customs. I must be myself. I cannot break myself any longer for you, or you. If you can love me for what I am, we shall be happier. If you cannot, I will still seek to deserve that you should. I will not hide my tastes or aversions. I will so trust that what is deep is holy, that I will do strongly before the sun and moon whatever only rejoices me, and the heart appoints. If you are noble, I will love you; if you are not, I will not hurt you and myself by hypocritical attentions. If you are true, but not in the same truth with me, cleave to your companions; I will seek my own. I do this not selfishly, but humbly and truly. It is alike your interest, and mine, and all men’s, however long we have dwelt in lies, to live in truth. Does this sound harsh to-day? You will soon love what is dictated by your nature as well as mine, and, if we follow the truth, it will bring us out safe at last.

Don’t become dependent on what others think of you

'What Do You Care What Other People Think' by Richard P. Feynman (ISBN 0393320928) Feedback, advice, criticisms, and comments are great tools that can help you learn and grow, but only when they come from the right people—people who are knowledgeable, understanding, supportive, and have your best interests at heart. When they come from others, the best response is to listen, mull them over objectivity, and disregard them if they don’t seem right.

Idea for Impact: Don’t do things differently just because somebody asked you to or just because you want to be different for somebody. Do things differently because it makes sense to you. (Read my articles on discipline and motivation.)

Wondering what to read next?

  1. It’s Probably Not as Bad as You Think
  2. The More You Believe in Yourself, the Less You Need Others to Do It for You
  3. Ever Wonder If The Other Side May Be Right?
  4. Could Limiting Social Media Reduce Your Anxiety About Work?
  5. The Spotlight Effect: Why the World Is Less Interested Than You Think

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Attitudes, Confidence, Conviction, Getting Along, Philosophy, Wisdom

Management by Walking Around the Frontlines [Lessons from ‘The HP Way’]

October 25, 2016 By Nagesh Belludi Leave a Comment

President Abraham Lincoln visiting the Union Army troops during American Civil War In the early part of the American Civil War, President Abraham Lincoln regularly met the Union Army troops and made informal inquiries of their preparedness.

Decades later, on the eve of the Allied invasion of Normandy in June 1944, Dwight Eisenhower paid a visit to American and British paratroopers who were preparing to go into battle. As I described in two previous articles (here and here,) the Normandy invasion’s success was wholly dependent on the weather across the English Channel, something Eisenhower could not control. Eisenhower famously told his driver “I hope to God I’m right” about his wager with the weather in launching the Allied attack.

These two leaders were carrying out what is now called Management by Walking Around (MBWA.)

Without MBWA, managers rarely emerge from their offices-turned-fortresses

MBWA is a widespread management technique in which managers make frequent, unscheduled, learning-oriented visits to their organization’s frontlines. Managers interact directly with frontline employees, observe their work, solicit their opinions, seek ideas for improvement, and work directly with the frontline to identify and resolve problems.

Hewlett-Packard (HP) was the first company to adopt MBWA as a formal management technique. In The HP Way (1995,) co-founder David Packard attributes much of the success of his company’s remarkably employee-oriented culture to managers’ good listening skills, employees’ enthusiastic participation, and an environment where employees feel comfortable raising concerns—all cultural attributes directly engendered by MBWA.

Fostering open two-way communication

The American quality management pioneer Edwards Deming (1900–1993) once wrote of MBWA, “If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.”

Acclaimed leadership guru Tom Peters popularized MBWA in his bestsellers In Search of Excellence and A Passion for Excellence. Even today, Peters advocates that leaders and managers use MBWA to not only personally spread the company’s values to the frontline but also to accelerate decision-making by helping employees on the spot.

Learning about problems and concerns at firsthand

'The HP Way' by David Packard (ISBN 0060845791) MBWA is comparable to the Toyota Production System’s concept of “gemba walks” where managers go to the location where work is performed, observe the process, and talk to the employees. By enabling managers to see problems in context, organizations can better understand a problem, its causes, and its negative impact. Gemba (Japanese for “the real place”) thus facilitates active problem solving.

Because of MBWA, managers’ presence on the frontlines sends a visible signal that a company’s management connects with the realities of the frontline and that leadership is serious about listening to employees’ opinions and resolving problems. MBWA thus complements an organization’s open-door management policy.

Idea for Impact: Practice MBWA

Employees will appreciate that their managers and leaders are open-minded and will sincerely listen to what employees have to say.

Don’t use MBWA to spy on employees or interfere unnecessarily with their work.

Wondering what to read next?

  1. A Guide to Your First Management Role // Book Summary of Julie Zhuo’s ‘The Making of a Manager’
  2. Fear of Feedback: Won’t Give, Don’t Ask
  3. Fostering Growth & Development: Embrace Coachable Moments
  4. Eight Ways to Keep Your Star Employees Around
  5. Fire Fast—It’s Heartless to Hang on to Bad Employees

Filed Under: Managing People Tagged With: Abraham Lincoln, Books, Coaching, Conversations, Feedback, Goals, Great Manager

Inspirational Quotations #655

October 23, 2016 By Nagesh Belludi Leave a Comment

History is the recital of facts represented as true. Fable, on the other hand, is the recital of facts represented as fiction. The history of man’s ideas is nothing more than the chronicle of human error.
—Voltaire (French Philosopher)

The surest way to fail is not to determine to succeed.
—Richard Brinsley Sheridan (Irish-born British Playwright)

There is this difference between the two temporal blessings—health and money; money is the most envied, but the least enjoyed; health is the most enjoyed, but the least envied; and this superiority of the latter is still more obvious when we reflect that the poorest man would not part with health for money, but that the richest would gladly part with all his money for health.
—Charles Caleb Colton (English Angelic Priest)

Fear of becoming a ‘has-been’ keeps some people from becoming anything.
—Eric Hoffer (American Philosopher)

Never regard study as a duty but as an enviable opportunity to learn to know the liberating influence of beauty in the realm of the spirit for your own personal joy and to the profit of the community to which your later works belong.
—Albert Einstein (German-born Theoretical Physicist)

What the caterpillar calls the end, the rest of the world calls a butterfly.
—Laozi (Chinese Philosopher)

Falling out of love is chiefly a matter of forgetting how charming someone is.
—Iris Murdoch (English Novelist)

Filed Under: Inspirational Quotations

The Power of Sharing Your Goals

October 21, 2016 By Nagesh Belludi Leave a Comment

This research from the Dominican University of California suggests that writing down your goals, sharing them with friends, and sending your friends regular updates about your progress can improve your chances of accomplishing your goals. The research implies that

  • People who merely thought about their goals and how to reach them accomplished their goals less than 50% of the time.
  • In contrast, people who wrote down their goals, enlisted friends for them, and sent them regular progress reports succeeded in attaining their goals 75% of the time.

Let Your Goals Guide You

  • Put your goals in writing. Writing down goals can be a strong motivator. Use the SMART technique to avoid being vague about your goals. Connect each goal to a larger purpose, be specific, use action verbs, include measurable outcomes, and stipulate target dates for completion.
  • Enlist the help of others. If you can identify a friend or coworker who may share a goal, team up with them. Convince the other person to go to the gym, quit smoking, or share healthy meals with you regularly. A partner can help you stay motivated and committed.
  • Seek a mentor. Look for role models who may have struggled with goals similar to yours or already achieved the goals. Ask them for advice and suggestions.

Idea for Impact: Seek the Positive Effect of Goal-Accountability

Committing to friends, family, or coworkers on goal-directed actions and making yourself accountable can impel you to stay on course and reach your goals.

Write your goals down, share them with others, provide them regular updates, and ask them to keep you on your toes.

Wondering what to read next?

  1. Intentions, Not Resolutions
  2. Numbers Games: Summary of The Tyranny of Metrics by Jerry Muller
  3. Why Incentives Backfire and How to Make Them Work: Summary of Uri Gneezy’s Mixed Signals
  4. Be Careful What You Count: The Perils of Measuring the Wrong Thing
  5. Eight Ways to Keep Your Star Employees Around

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Goals, Motivation, Performance Management

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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