Sharpening Your Skills

‘I Told You So’

October 26, 2020 By Nagesh Belludi Leave a Comment

Something goes wrong, and your frustration is so intense that you just can’t resist blurting out, “Told ya, I saw that coming” or even “Why didn’t you listen to me?”

The phrase “I told you so” one of the least justifiable in the language. It rarely generates a positive response, and it’s unfailingly damaging to marriages, friendships, and parents’ relationships with children.

Events and premonitions thereof make perfect sense with hindsight. Your loved one already knows that you were right, and she was wrong. Going through failure is hard enough. She doesn’t need you to pour salt on her wound.

At some point, when the dust has settled, you may say carefully, “Sweetie, this stinks. That surely did not go as intended. Perhaps we shouldn’t do that again.”

It’s never okay to do the “I told you so” spiel even if you have her best interests at heart. Keep your disappointment—or delight—to yourself.

Being right about something feels so darn good, doesn’t it? But hold your tongue on gloating. Give up that attachment to the need to be correct. Let your loved one be human—let her heal, learn, grow, and evolve.

Avoiding negativity in the supportive relationship sometimes means biting your tongue and allowing the pieces to fall where they may.

Give your loved one the positive support she needs and help her cope. If you are kind, she may be more willing to listen in the future.

Idea for Impact: In relationships, a little tact and a lot of silence go a long way.

Eat That Frog! // Summary of Brian Tracy’s Time Management Bestseller

October 19, 2020 By Nagesh Belludi Leave a Comment

Self-help megastar Brian Tracy’s Eat That Frog! (2001) focuses on how to put you—not the incessant flow of attention-demands that inundate you—in the driver’s seat. The most effective time management is staying aware of what genuinely deserves your attention.

Tracy’s central premise is that to be more time-effective, you must discover the one momentous task—the most dreaded task or the “frog”—that you need to do. Take steps to do this task right away with the utmost urgency and attention, even if you don’t feel like doing it. “If you have to eat a live frog at all, it doesn’t pay to sit and look at it for very long.”

Suppose you start your day by “eating a live frog” (a memorable Mark Twain metaphor, but has an even more extended history.) In that case, you know that the most unpleasant part of the day is behind you.

“Set the table.” People fail because they aren’t clear about their goals. Decide exactly what it is that you must achieve. Write down goals and objectives. Plan every day in advance. Every minute spent in planning can save 5-10 minutes in execution.
Embrace the Pareto Principle. 20% of activities account for 80% of the results. Always concentrate efforts on those top 20%. Pick the hardest, but most important and meaningful tasks first. “Successful people are those who are willing to delay gratification and make sacrifices in the short term so that they can enjoy far greater rewards in the long-term.”
Adopt the ABCDE method. Prioritize tasks from A (most significant) to E (least significant) and work on the As. Focus on key result areas. Delegate the D tasks and get rid of the E tasks.
Obey the “Law of Forced Efficiency.” Lack of clarity can be a killer because it impairs action, and action is the secret to success. “There is never enough time for everything, but there is always enough time to do the most important things. What are they?”
Identify your key constraints. Your most significant limitation is an anchor that keeps you from sailing on with your strengths. “Determine the bottlenecks or choke points, internally or externally, that set the speed at which you achieve your most important goals and focus on alleviating them.”
Let deadlines motivate you. “Imagine that you have to leave town for a month and work as if you had to get all your major tasks completed before you left.” Develop a sense of urgency: Make a habit of moving fast on your critical tasks.
Manage for personal energy and attention. “Identify the periods of highest mental and physical energy and structure the most important and demanding tasks around those times.” Also, “Organize your days around large blocks of time where you can concentrate for extended periods on your most important tasks.”
Motivate yourself into action. Focus on the solution rather than the problem. Always be optimistic and constructive. “Most of your emotions, positive or negative, are determined by how you talk to yourself on a minute-to-minute basis. It is not what happens to you but the way you interpret the things that are happening to you that determines how you feel. Your version of events largely determines whether these events motivate or de-motivate you, whether they were energized or de-energize you.”
Single-handle every task. “The ability to concentrate single-mindedly on your most important task, to do it well and to finish it completely, is the key to great success.”
Success requires self-discipline, self-mastery, and self-control. These are the building blocks of character and high performance.

Recommendation: Speed-read Brian Tracy’s Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time. This bestselling tome offers practical steps for overcoming procrastination with focused determination. Yes, much of the book is trite, and Tracy is excessively repetitive. However, Eat That Frog! is a useful synthesis of such simple disciplines as determining priorities, delegating and eliminating some tasks, knowing what’s okay to procrastinate about, and getting it all done.

Never Cast a Blind Aye

October 17, 2020 By Nagesh Belludi Leave a Comment

Rep. Tom Moore Jr. (1918–2017) of the Texas House of Representatives was dismayed at how often his legislative colleagues in the Texas House of Representatives passed bills without reading and understanding them. For an April Fools’ Day prank in 1971, he sponsored this resolution honoring Albert de Salvo:

This compassionate gentleman’s dedication and devotion to his work has enabled the weak and the lonely throughout the nation to achieve and maintain a new degree of concern for their future. He has been officially recognized by the state of Massachusetts for his noted activities and unconventional techniques involving population control and applied psychology.

The resolution passed unanimously.

Albert de Salvo was actually the Massachusetts serial killer known as the “Boston Strangler.”

Having made his point, Rep. Moore withdrew the resolution.

Idea for Impact: Don’t endorse anything you haven’t read and understood thoroughly. Abstention, even denial, is much preferable to a blind aye!

The Waterline Principle: How Much Risk Can You Tolerate?

October 15, 2020 By Nagesh Belludi 1 Comment

American engineer and entrepreneur Wilbert L. “Bill” Gore (1912–86) was the founder (with wife Genevieve (Vieve)) of W. L. Gore & Associates, the maker of such innovative products as Gore-Tex fabrics, Elixir guitar strings, and a variety of medical products.

Gore’s open and creative workplace emphasized autonomy, fairness, commitment, and experimentation. He instituted a mental model for risk-tolerance called the “Waterline Principle.”

Gore compared the level of allowable risk to the waterline on a boat.

Sanction risks above the waterline since they wouldn’t sink the boat—you have ample autonomy above the waterline. If a decision goes bad and produces a hole in the side of the boat above the waterline, you can fix the hole, learn from the experience, and carry on.
Risks that fell below the waterline, in contrast, can blow a hole that can sink the boat. Below-the-waterline risks need prior approval from the “captain.” Your team can be prepared for such risks, investigate potential solutions, or buy appropriate insurance coverage.

Commenting about Bill Gore and his Waterline Principle, business consultant Jim Collins noted in his How the Mighty Fall (2009,)

When making risky bets and decisions in the face of ambiguous or conflicting data, ask three questions:

What’s the upside, if events turn out well?

What’s the downside, if events go very badly?

Can you live with the downside? Truly?

The Waterline Principle encourages prudent experimentation and conscientious risk-taking by lowering the risk waterline.

Idea for Impact: Risk analysis and risk reduction should be one of the primary goals of any intellectual process. Invite your team to identify risks that can sink the boat and those that can cause survivable damages.

Lessons from Toyota: Go to the Source and See for Yourself

October 8, 2020 By Nagesh Belludi Leave a Comment

Firsthand, on-the-frontlines observation can offer critical insights that facilitate informed—and inspired—decision-making.

The Japanese approach to problem-solving calls this Genchi Genbutsu (literally “go and see for yourself.”) Sometimes called “get your boots on,” it’s not unlike the notion of management by walking about (MBWA.)

Genchi Genbutsu Refers to a Disposition Than a Specific Action

Genchi Genbutsu is rooted in the idea that any report, say, about a problem on the shop floor, is an abstraction. It’s separated from its context, and therefore generalized and relativized.

Secondhand information tends to misrepresent reality enough to give you a false sense of conviction. The only real way to understand a problem is to see it on the shop floor and get the full breadth and depth of information to make the right decision.

For that reason, any solution concocted at headquarters, where the report is received and the problem diagnosed from a distance, is doubly abstracted from the source.

Genchi Genbutsu isn’t a license for management interference, but to understand the problem, unearth the root cause, and help those doing it to resolve the issue.

Genchi Genbutsu Case Study: Toyota Sienna and the 53,000-Mile Roadtrip

When Yuji Yokoya was appointed the chief engineer for the 2004 Toyota Sienna minivan, he had never designed a vehicle purposely for the North American market. He traveled 53,000 miles across North America to monitor and discover what was wrong with the previous Sienna models. He drove the Sienna and competitor’s minivans through every state in America, every province in Canada, and every state in Mexico. in February 2003, Forbes noted,

In Memphis, Yokoya’s minivan was blown into the next lane crossing the Mississippi from Tennessee to Arkansas. Fix: Yokoya reduced the van’s wind resistance by narrowing the gaps between panels and adding plastic shields under the wheel wells to redirect air.

In Yukon Territory, road noise on the Alaska Highway prevented conversation between the driver and rear passengers. Fix: Yokoya stiffened undercarriage to reduce twisting and added sound-dampening material to the frame.

A culture of on-the-spot problem solving is so ingrained in the Toyota culture. According to company lore,

In the mid-’70s, Toyota had just introduced a four-speed automatic transmission. It was very unusual to have an automatic transmission fail, if ever. It seemed indestructible. When Dr. Shoichiro Toyoda [scion of the founding family and chairman of Toyota 1992–99] visited a dealership, the dealer complained that a car just came in with a transmission that had failed. Dr. Toyoda, in his pressed suit, walked over to the technician, got in a dialogue with him, walked over to the oil pan where he’d drained the oil from the transmission, rolled his sleeve up, and put his hand in this oil, and pulled out some filings. He put the filings on a rag, dried them off, and put them in his pocket to take back to Japan for testing. He wanted to determine if the filings were the result of a failed part or if it was residue from the machining process.

Genchi Genbutsu Case Study: Medtronic and the Bloody Catheter

In the late ’80s, when Bill George became CEO of medical equipment manufacturer Medtronic, he discovered that its catheter sales weren’t good enough. His engineers had said the product was first-rate and improving.

When George visited an operating room to observe a surgical procedure, Medtronic’s catheter fell apart in the surgeon’s hands as soon as he inserted the balloon catheter into the patient’s femoral artery. The surgeon extracted the catheter from the patient. In a fit of rage, he hurled the blood-spattered device across at George, who ducked to avoid injury.

This “Bloody Catheter” incident helped Medtronic fix faulty products and spurred a thorough overhaul of Medtronic’s engineering, sales, and problem-solving processes. George later recalled,

Field reports are a dime a dozen. There’s no emotional association with them. But when you’re in a medical environment like an operating room, all your senses-sight, sound, smell, taste-are working. It’s a totally different experience than reading a field report.

Idea for Impact: If you haven’t experienced something firsthand, your knowledge about it is probably suspect

Even in the information age, not all knowledge you need can be at your fingertips. Go to the source. Be where the action happens. Don’t forego the power of emotional input.

No One Has a Monopoly on Truth

September 15, 2020 By Nagesh Belludi 1 Comment

The notion of god means different things to different people. Religions vary in identity and function. Almost all religions require their adherents to believe their specific religious doctrines with absolute certainty. These deep-seated beliefs and attitudes then become inflexible and are held with great zeal.

Closed Minds and Closed Hearts: Absolutism is Evil

The self-righteous voices of fanaticism, the cruel voices of indifference and intolerance, and the uninformed voices of hate are revolting. Religious extremists are accountable for a lot of pain and suffering in the world. Crusades, inquisitions, faith-based discrimination and persecution, religious wars, and other forms of sheer hatred of other human beings are attributable to attitudes of hate and narrow-mindedness. Nothing deceives you as much as extreme passion.

The Scottish Anglican cleric Richard Holloway reflects on these concerns in Leaving Alexandria: A Memoir of Faith and Doubt (2014,)

Religions may begin as vehicles of longing for mysteries beyond description, but they end up claiming exclusive descriptive rights to them. They segue the ardor and uncertainty of seeking to the confidence and complacence of possession. They shift from poetry to packaging. Which is what people want. They don’t want to spend years wandering in the wilderness of doubt. They want the promised land of certainty, and religious realists are quick to provide it for them. The erection of infallible systems of belief is a well-understood device to still humanity’s fear of being lost in life’s dark wood without a compass. “Supreme conviction is a self-cure for the infestation of doubts.” That is why David Hume noted that, while errors in philosophy were only ridiculous, errors in religion were dangerous. They were dangerous because when supreme conviction is threatened it turns nasty.

Idea for Impact: Beware the Danger of Religious Certainty

We, humans, tend to have a profound need for certainty. It’s easy to embrace prepackaged convictions unquestionably and deny doubt. Most people draw their faith as children from their parents and never question their beliefs for the rest of their lives.

Religious certainty can provoke limitedness in the human condition. We always have to concede that we may be mistaken and learn to tolerate others’ attitudes that may actually bother us.

Be a voice for peace. Be a voice for humanity, for open-mindedness, for wisdom, for justice.

How to Embrace Uncertainty and Leave Room for Doubt

September 7, 2020 By Nagesh Belludi Leave a Comment

The value of sound decision-making is to be mainly sought from embracing uncertainty.

As the Presocratic philosopher Xenophanes proclaimed, “All we have is but a woven web of guesses.”

The physicist Richard P. Feynman often talked about how doubt informs critical thinking and learning. In a 1964 lecture on “What Is and What Should Be the Role of Scientific Culture in Modern Society,” published in The Pleasure of Finding Things Out (1999,) Feynman warned,

A scientist is never certain. We all know that. We know that all our statements are approximate statements with different degrees of certainty; that when a statement is made, the question is not whether it is true or false but rather how likely it is to be true or false. … Scientific knowledge is a body of statements of varying degrees of certainty — some most unsure, some nearly sure, none absolutely certain.

Science produces ignorance, and ignorance produces more science, reminded Feynman in a 1963 lecture on “The Uncertainty of Science” published in The Meaning of It All (1999,)

To solve any problem that has never been solved before, you have to leave the door to the unknown ajar. You have to permit the possibility that you do not have it exactly right. Otherwise, if you have made up your mind already, you might not solve it.

When the scientist tells you he does not know the answer, he is an ignorant man. When he tells you he has a hunch about how it is going to work, he is uncertain about it. When he is pretty sure of how it is going to work, and he tells you, “This is the way it’s going to work, I’ll bet,” he still is in some doubt. And it is of paramount importance, in order to make progress, that we recognize this ignorance and this doubt. Because we have the doubt, we then propose looking in new directions for new ideas. The rate of the development of science is not the rate at which you make observations alone but, much more important, the rate at which you create new things to test.

The Czechoslovakia-born Israeli American scientist Itzhak Bentov formulated the so-called “Bentov’s Law,” reiterating that science produces ignorance both deliberately and unintentionally. In Stalking the Wild Pendulum: On the Mechanics of Consciousness (1977,) Bentov wrote,

One’s level of ignorance increases exponentially with accumulated knowledge. When one acquires a bit of new information, there are many new questions that are generated by it, and each new piece of information breeds five-ten new questions. These questions pile up at a much faster rate than does accumulated knowledge. Therefore, the more one knows, the greater his level of ignorance.

Idea for Impact: If you can’t tolerate uncertainty and ambiguity, you may as well embrace a fanatical ideology.

Learning the boundaries of your knowledge—the shortcomings, caveats, hedges, and the standard deviations toward everything you think you know—hones decision-making.

In other words, to get to the right answers, you first have to ask the right questions. So the first thing is to ponder about is what questions to ask and how to ask them. What are the things you don’t know, and how can you reach out into these areas that may be new to you to uncover somethings about the world and yourself?

Once you discover the answers, you’ll realize that approximate statements and varying degrees of certainty will require you to think probabilistically. Your inquiry shouldn’t be, “Will I be right, or will I be wrong?” but rather “What is the probability of this scenario versus that, and how does this judgment impact my choices?”

Leave room for doubt, even in your highest conviction ideas. If not, you’ll risk becoming smug and self-satisfied.

How to Help an Employee Who Has Too Many Loops Open at Once

September 3, 2020 By Nagesh Belludi Leave a Comment

The notion of ‘open loops’ is analogous to an internet browser with too many tabs open all together. Forcing a computer to do too much at the same time will overburden the computer’s CPU and memory. That causes lower processing speeds, even causing the browser to crash.

The same thing can happen to your employees in the workplace. Open loops add up to ongoing and unfinished mental processes—from a report that’s past due to a creative idea that has lingered on without being put into practice.

Having too many open loops restrains the time and attention employees give to specific responsibilities, stagnates performance, and breaks the team’s momentum.

Here are three ways you can help your employees handle their workload.

Encourage your employees to work through these open loops and close them one by one. Evoke the two-minute rule: a task shouldn’t be added to a to-do list if it can be done within two minutes.
Sit down with your employees, encourage them to make a list of their open loops, and prioritize the more significant open loops over the less important ones. Suggest the so-called Eisenhower Decision Matrix, named after President Dwight D. Eisenhower, who famously said, “The urgent are not important, and the important are never urgent.”
Buy them a copy of David Allen’s Getting Things Done (2001.) This best-selling time-management guidebook can show your employees how to examine all their open loops and “stuff” in the office—information, ideas, emails, projects, expectations, and even people—into a sensible, meaningful system. Once organized, your employees can relentlessly “process” and sort out all open loops to conclusion. The resulting streamlined information flow can keep employees free from persistent worrying.

The Power of Asking Open-Ended Questions

August 24, 2020 By Nagesh Belludi Leave a Comment

When Bill Gates first met Warren Buffett, Gates was dazzled particularly by how Buffett asked open-ended “big questions”:

I have to admit, when I first met Warren, the fact that he had this framework was a real surprise to me. I met him at a dinner my mother had put together. On my way there, I thought, “Why would I want to meet this guy who picks stocks?” I thought he just used various market-related things—like volume, or how the price had changed over time—to make his decisions. But when we started talking that day, he didn’t ask me about any of those things. Instead he started asking big questions about the fundamentals of our business. “Why can’t IBM do what Microsoft does? Why has Microsoft been so profitable?” That’s when I realized he thought about business in a much more profound way than I’d given him credit for.

“What are My Questions?”

Asking great questions is a skill, but doesn’t come as you would expect. One contributing factor is that, with age, education, and experience, we become conditioned to cogitate in very rigid terms. Heuristics and mental shortcuts become deep-seated and instinctual to allow for faster problem-solving and programmed decision-making.

Idea for Impact: Don’t ask the same questions most people ask. The smartest people I know don’t begin with answers; they start by asking, “what are our questions?”

Make inquiries using open-ended questions that can’t be answered with a ‘yes’ or ‘no.’ Effective questions will help you think deeper, generate meaningful explorations, and yield far more interesting insights.

How You See is What You See

August 15, 2020 By Nagesh Belludi Leave a Comment

So very often, we don’t give ourselves to allow for new understandings, new perspectives, and new interpretations to emerge.

Three people were visiting and viewing the Grand Canyon—an artist, a pastor and a cowboy. As they stood on the edge of that massive abyss, each one responded with a cry of exclamation. The artist said, “Ah, what a beautiful scene to paint!” The minister cried, “What a wonderful example of the handiwork of God!” The cowboy mused, “What a terrible place to lose a cow!”

Idea for Impact: Work to overcome the strong waves of conditioning that you’ve been exposed to your whole life.

Take a step back and consider how you’re responding to a situation emotionally and intellectually.

Free up your mind from the conditioning that may be restraining it.

Don’t let your narrow perspectives—those comfortable walls within which you confine yourself—to make you lose touch with what’s possible.

Explore. Discover. Discern. Open your mind to new frontiers.

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Sharpening Your Skills

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Genchi Genbutsu Refers to a Disposition Than a Specific Action

Genchi Genbutsu Case Study: Toyota Sienna and the 53,000-Mile Roadtrip

Genchi Genbutsu Case Study: Medtronic and the Bloody Catheter

Idea for Impact: If you haven’t experienced something firsthand, your knowledge about it is probably suspect

Wondering what to read next?

Closed Minds and Closed Hearts: Absolutism is Evil

Idea for Impact: Beware the Danger of Religious Certainty

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The value of sound decision-making is to be mainly sought from embracing uncertainty.

Idea for Impact: If you can’t tolerate uncertainty and ambiguity, you may as well embrace a fanatical ideology.

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“What are My Questions?”

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