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Sharpening Your Skills

Choosing Your Leadership Style: Detail-Orientation

July 5, 2021 By Nagesh Belludi Leave a Comment

As Amazon’s Andy Jassy takes over the reins from Jeff Bezos, the Wall Street Journal has a profile of Jassy’s ultra-detail-oriented management style:

Former colleagues say Mr. Jassy would spend enormous amounts of time on the narrowest of details if he thought it was important. … When an AWS data center in Virginia was hit by a major outage, Mr. Jassy personally got involved in figuring out the problem. It turned out a technician had been checking a generator and the door accidentally bumped into a switch, shutting it off. Mr. Jassy dug into the incident and pressed the team to redesign the generators. When the CEO is digging at that level, everyone at the company starts to dig at the same level.

Flexibility and a detail-oriented mindset are leadership qualities that Jassy shares with Bezos. As at many founder-led firms, Amazon’s corporate culture has mimicked these traits, and the colossus has historically been able to jump on opportunities quickly and quality-control its organizational capabilities.

Idea for Impact: A fundamental duty of leadership is to guide an organization’s collective awareness. Attention to detail (without micromanagement) matters. When leaders don’t really care about the details and are content to produce low-quality work, their teams will start to do, too.

In areas where influential leaders aren’t detail-focused, they have somebody on their teams that does. Apple’s Steve Jobs famously focused on creativity and innovation while relying on Tim Cook and his tight-knit team of operations executives to run Apple’s operations.

Wondering what to read next?

  1. What Elon Musk and Jeff Bezos Learn “On the Floor”
  2. Heartfelt Leadership at United Airlines and a Journey Through Adversity: Summary of Oscar Munoz’s Memoir, ‘Turnaround Time’
  3. How Toyota Thrives on Imperfection
  4. Success Conceals Wickedness
  5. How to Handle Conflict: Disagree and Commit [Lessons from Amazon & ‘The Bezos Way’]

Filed Under: Business Stories, Leading Teams, Sharpening Your Skills Tagged With: Amazon, Jeff Bezos, Leadership, Problem Solving

Stop Putting Off Your Toughest Tasks

June 21, 2021 By Nagesh Belludi Leave a Comment

Do those dreaded tasks first—the ones you don’t want to complete. Those are the ones that are truly core to who you are and what your ambitions are.

To be time-effective, you’ll need to use your will-power, a limited resource that it is, in the most effective way possible. Not only does this give the most time to react and correct problems that emerge from the difficult tasks, making progress on the challenging tasks is an incredible morale boost.

You procrastinate when there’s too much to do, or you dislike a task or don’t know where to start. If you figure out which of these blocks you, you can determine the next steps and get it over with.

Idea for Impact: Tasks you enjoy doing are, in fact, often hard not to do. If you tackle them first, you’ll get to the end of the day and find you’ve not achieved anything meaningful at all—just a bunch of ‘stuff’ which, however gratifying, won’t make much difference.

Wondering what to read next?

  1. Don’t Do the Easiest Jobs First
  2. How to … Tame Your Calendar Before It Tames You
  3. Ask This One Question Every Morning to Find Your Focus
  4. Did School Turn You Into a Procrastinator?
  5. Always Demand Deadlines: We Perform Better Under Constraints

Filed Under: Sharpening Your Skills Tagged With: Discipline, Getting Things Done, Procrastination, Tardiness, Task Management, Time Management

Do More of What Makes You Productive

June 15, 2021 By Nagesh Belludi Leave a Comment

American playwright and Oscar-winning screenwriter Aaron Sorkin (The West Wing, The Social Network, and The Newsroom) takes six to eight showers a day whenever he suffers from writer’s block. After realizing that a quick refresher allows him to collect his thoughts, Sorkin had a small shower unit fitted in his office to keep his creativity flowing.

Indeed, per “incubation,” the best solutions to problems can sometimes come about suddenly and unexpectedly when you aren’t actively working on your issues.

Idea for Impact: Do more of what makes you productive. Expose yourself to as many productivity ideas as possible. Test different productivity approaches. Keep what works for you; discard the rest.

Wondering what to read next?

  1. Personal Energy: How to Manage It and Get More Done // Summary of ‘The Power of Full Engagement’
  2. The Mental Junkyard Hour
  3. How to … Nap at Work without Sleeping
  4. How to … Make a Dreaded Chore More Fun
  5. Ask This One Question Every Morning to Find Your Focus

Filed Under: Sharpening Your Skills Tagged With: Discipline, Motivation, Productivity, Time Management

The Problem of Living Inside Echo Chambers

June 14, 2021 By Nagesh Belludi Leave a Comment

Psychologists use the term realistic ignorance to explain the human tendency to believe that we’re normal—that the way we see and do things is entirely representative of everybody else.

Realistic ignorance is intensified by our natural desire to associate with people similar to ourselves.

Social media algorithms make this worse—they reinforce our attitudes but not change them. They steer us to the type of stuff we already know and like. They make it easy for us to form our own echo chambers, packed with people who share the same views. This causes confirmation bias. Tribal allegiances form flawed ideas and viewpoints about what is typical for organizations and communities.

Idea for Impact: Seek out and engage thoughtful folks who don’t think like you. Discuss, debate, and improve your reasoned understanding of one another and of the crucial issues. Your goal should be to enhance your own awareness of the counterarguments in contentious matters, not win over anyone.

Wondering what to read next?

  1. The Sensitivity of Politics in Today’s Contentious Climate
  2. Couldn’t We Use a Little More Civility and Respect in Our Conversations?
  3. Of Course Mask Mandates Didn’t ‘Work’—At Least Not for Definitive Proof
  4. Presenting Facts Can Sometimes Backfire
  5. Fight Ignorance, Not Each Other

Filed Under: Effective Communication, Mental Models, Sharpening Your Skills Tagged With: Conflict, Conviction, Critical Thinking, Getting Along, Persuasion, Politics, Social Dynamics, Thinking Tools

Mottainai: The Japanese Idea That’s Bringing More Balance to Busy Lives Everywhere

June 7, 2021 By Nagesh Belludi Leave a Comment

You don’t have to be a Japanophile like me to be familiarized with the notion of Mottainai. Take a brief trip to Japan and observe the culture, and you’ll become acquainted with the expression that’s deeply embedded in the way of life there. Depending on the context, you’ll hear mottainai as either the admonition “don’t waste” or the assertion “too precious to waste,” when, say, you spill rice.

In recent times, conservationists such as Nobel Peace Laureate Wangari Maathai have applied that phrase to inspire humankind to reduce, repurpose, reuse, and recycle. “If we are wise like nature, we would practise the mottainai spirit. The earth practises mottainai. It reuses and recycles. We even get recycled when we die. We go back into the soil,” Maathai has said.

What the Japanese Can Teach Us About Cleanliness

Over in Japan, tidying up is a bee on the bonnet. Cleanliness is a moral virtue, and cleaning is an act of spiritual practice—indeed, a means to purify the soul. In Shinto, good spirits can dwell in clean environments, and you’ll frequently observe Japanese people cleaning their homes and offices.

Ever since the post-war reconstruction, the Japanese have also encouraged upkeep and conservation. They tend to make the most of limited resources and avoid wastefulness. Their culture dissuades the idea of trashing things.

Moreover, the concept of animism in Shinto encourages reverence for objects—from teapots to katana. There’s even an old Japanese parable about a spirit ghost named “Mottainai Obake” who haunts children who treat things wastefully.

Inner Peace Starts with the Cleanness of Our Inner and Outer World.

Knackered for the physical space, the Japanese are devoted to efficient household goods and gift-giving (albeit with lavish gift-wrapping.) Their zeal for getting organized has led to a cottage industry of clutter counselors and storage experts who’re celebrated in television shows and consumer magazines as out-and-out innovators.

In this cultural context, Nagisa Tatsumi’s 2003 book Suteru Gijyutsu (“The Art of Throwing Away”) caused a national sensation with its bold proposal. Tatsumi challenged the Japanese to rethink their attitude to possessing things and to have the courage and conviction to get rid of all the stuff they really don’t need.

Tatsumi goaded people to let go of the things that are tying them down:

Possessing things is not good in itself. We have to consider whether they’re necessary, whether they’re used. And if something’s unnecessary, we should get rid of it. This is the essence of the Art of Discarding. Once you appreciate that you don’t have to keep what’s unnecessary, you’ll be better able to use what is necessary with proper care.

Tatsumi’s book sold 1 million copies in six months and quickly got translated into Korean and Chinese. Indeed, it was the book that inspired Marie Kondo, the reigning queen of decluttering.

Tatsumi’s Book Inspired the Current Obsession with Decluttering

In Suteru Gijyutsu, Tatsumi cheerfully explores the many psychological snags that make people reluctant to discard things.

Take the “keep it for now” syndrome, such as with the advertising leaflets that used to be inserted in the weekend newspaper. Tatsumi advises, “You think, ‘There may be something on sale that I might find useful. But I am too busy to go through them now. So I am going to keep them for now and look at them later.'” That mindset merely contributes to the piles of garbage.

Recommendation: Skim Suteru Gijyutsu, written in 2003. It was translated as The Art of Throwing Away only in 2017, a year before Tatsumi’s death.

Tatsumi’s message is simple yet profound. She guardedly reminds readers of the stark reality that everything is a waste. No matter what you buy, no matter how much you use it, no matter how much you love it, no matter if you keep it or recycle it or donate it … it’s still waste. It will still end up in a landfill someday. By learning to discard, you will reclaim space, free yourself from “accumulation syndrome,” and pave the way to rediscovering joy and purpose in a less-cluttered life.

Idea for Impact: Take back control, gain space, free yourself from “accumulation syndrome,” and find new joy and purpose in your less-cluttered life Take Tatsumi’s motto to heart: “If you have it, use it. If you don’t use it, don’t have it.”

Wondering what to read next?

  1. Marie Kondo is No Cure for Our Wasteful and Over-consuming Culture
  2. The Simple Life, The Good Life // Book Summary of Greg McKeown’s ‘Essentialism’
  3. Finding Peace in Everyday Tasks: Book Summary of ‘A Monk’s Guide to Cleaning’
  4. I’ll Be Happy When …
  5. Addition Through Subtraction

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Clutter, Discipline, Japan, Materialism, Mindfulness, Perfectionism, Philosophy, Simple Living

Avoid Control Talk

June 3, 2021 By Nagesh Belludi Leave a Comment

If you tend to say the following to your employees, relatives, or friends, you may be too controlling:

  • “I don’t understand why you haven’t completed that report yet.”
  • “I want you to say sorry to Accounting about your problem. I need you to go over there, make amends with them, and inform me of how it went.”
  • “We will meet at 4 P.M.”

Control talk is expected and natural. It often transpires in day-to-day conversation as a device to influence or persuade the world to see and act our way. Within certain limits of performance, control talk is accepted in critical situations.

However, control talk can get out of bounds quickly and become perceived as a threat. When one party to any conversation has more perceived power—formal or informal authority, perhaps,—unreasonable control talk can soon push the other to concede this power imbalance and restrain what he/she wants. As the American family counselor Dr Tim Kimmel writes in Powerful Personalities (1993,) “Control is when you leverage the strength of your position or personality against the weakness of someone else’s in order to get that person to meet your (selfish) agenda.”

Control talk can promptly engender intense negative emotions. The ensuing conflict becomes evident in the tone of voice, posture, and facial and body expressions. After that, self-defensive reactions will only make matters worse.

Keep all communication with others candid and respectful. Frame your messages in a positive manner that does not contain sarcasm, imply warning, provoke guilt or blame, or suggest intimidation. Summarize what you heard, and ask questions. Practice pauses—they give the other a moment of silence to get beyond the emotional response and allow them to think cognitively.

Wherever possible, ask open-ended questions to de-escalate an argument. Open-ended questions are an invitation to be nonjudgmental, investigate, relate, and see things differently. Try these alternatives:

  • “Tell me more—I want to understand. What can I do to make your job easier?”
  • “Let’s discuss possible solutions to that Accounting problem. How can we change the situation?”
  • “Are you available for a 4 P.M. meeting? Let’s see what we can do to make sure it doesn’t happen again.”

Wise persuasion elegantly combines rational arguments and appeals to positive values and the other’s feelings about a subject. Only when you can engage them emotionally can you change the way they think.

Idea for Impact: When it comes to persuasion, knowing when to push and when to back off is vital. Nobody likes a pushy person.

Wondering what to read next?

  1. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  2. ‘I Told You So’
  3. Avoid Trigger Words: Own Your Words with Grace and Care
  4. The Trouble with Accusing Someone of Virtue Signaling
  5. Ever Wonder Why People Resist Gifts? // Reactance Theory

Filed Under: Effective Communication, Managing People, Sharpening Your Skills Tagged With: Assertiveness, Attitudes, Etiquette, Getting Along, Humility, Likeability, Listening, Manipulation, Personality, Persuasion, Social Life, Social Skills

How to Embrace Multitasking

May 27, 2021 By Nagesh Belludi Leave a Comment

Multitasking imposes cognitive limitations. Incessantly jumping between tasks leads to subpar performance. Not only that, when you’re skittering on the surface of yourself in many places at once, you’re denying true experience.

Evolutionary biologists have argued that the brain wasn’t designed for heavy-duty multitasking. Think of your brain as having multiple processing channels—visual, linguistic, tactile, and so on. Some channels can do only one thing at a time. Therefore, when you’re multitasking and moving attention back and forth between tasks that use different channels, there’s a cognitive penalty to reset and refocus.

In Defense of Multitasking: How to Do It the Right Way

Never double up on tasks that use different channels. Writing two reports simultaneously with a stock market ticker running along the top edge of your screen won’t work. But there’s no harm in surfing Instagram while watching yet another rerun of Seinfeld—you can afford to lose focus on either subject.

If you’re listening to music to improve your focus, avoid songs with lyrics because they’ll engage your brain’s language channel, creating a new distraction.

If something needs your full concentration, give it. Don’t listen to an audiobook when you’re trying to land an airliner in high crosswinds.

Never Multitask Under a Tight Deadline

Pair high-cortical involvement tasks (those that involve judgment) with routine, physical tasks that the cerebellum, the brain’s autopilot, can handle. Chitty-chatty on the phone with your mom is okay while folding laundry. But get off the phone when you’re behind the wheel in bumper-to-bumper city-center traffic.

Idea for Impact: Don’t Shun Multitasking. Put it to Work for Your Life Instead.

Life is a juggling act. In the complex, fast-response world we live in, focusing on one task to exclude others isn’t always an option anymore. Often, you have to address immediately whatever shouts most at you.

Some activities are so dull (driving cross-country through miles and miles of mildly interesting scenery) and aversive that if it weren’t for multitasking, they would never get done at all.

Know when and how to multitask. And when not to. Carve out time for deep thinking and doing the essential things. Learn to protect your “intense focus” times.

Wondering what to read next?

  1. Personal Energy: How to Manage It and Get More Done // Summary of ‘The Power of Full Engagement’
  2. How to … Make a Dreaded Chore More Fun
  3. Get Unstuck and Take Action Now
  4. A Guaranteed Formula for Success: Identify Your #1 Priority and Finish It First
  5. Ask This One Question Every Morning to Find Your Focus

Filed Under: Sharpening Your Skills Tagged With: Discipline, Getting Things Done, Mindfulness, Motivation, Procrastination, Simple Living, Time Management

Perfect—Or Perfectly Miserable?

May 22, 2021 By Nagesh Belludi Leave a Comment

The American actor Mandy Patinkin has a reputation as a “self-oriented” perfectionist. He’s one of those who impose exacting standards on themselves and engage in rigorous self-evaluation.

In this interview for The New Yorker, Patinkin reveals how he overcame this tendency:

My children watched me be too hard on myself for years. They’d come to performances, concerts. Then they’d hear their father criticizing it afterwards. One day, my son Gideon and I are walking down the street on the Upper West Side and he wants to talk about his life. He’s talking about bad nights, good nights, et cetera. And he says, “I watched you suffer for so many years over things that I could never understand what you were suffering about, because I was there and I saw it and it was great. I watched you suffering, and I learned that it was meaningless, that it had no worth, it was for nothing.” And I started to weep. My sons knew that it was never worth it.

Idea for Impact: If you tend to fixate on undue self-standards, ask yourself, “To what end?” Recalibrate your expectations. Don’t let your perfectionist tendencies hold you back.

Wondering what to read next?

  1. Decisions, Decisions: Are You a Maximizing Maniac or a Satisficing Superstar?
  2. Mise En Place Your Life: How This Culinary Concept Can Boost Your Productivity
  3. How to Banish Your Inner Perfectionist
  4. The Gift of the Present Moment
  5. The One Person You Deserve to Cherish

Filed Under: Living the Good Life, Sharpening Your Skills Tagged With: Assertiveness, Discipline, Likeability, Mindfulness, Motivation, Perfectionism, Psychology

Why You Should Celebrate Small Wins

May 18, 2021 By Nagesh Belludi Leave a Comment

Small steps are more manageable than big, daunting ones. Small wins aren’t just a great way to make progress. They’re good for your emotional well-being too.

Peter Sims writes in Little Bets: How Breakthrough Ideas Emerge from Small Discoveries (2013,)

Small wins are like footholds or building blocks amid the inevitable uncertainty of moving forward, or as the case may be, laterally. They serve as what Saras Sarasvathy calls landmarks, and they can either confirm that we’re heading in the right direction or they can act as pivot points, telling us how to change course.

In the acclaimed paper in which [University of Michigan psychologist Karl] Weick described small wins, published in the January 1984 issue of American Psychologist, he used the example of how helpful it is for alcoholics to focus on remaining sober one day at a time, or even one hour at a time. Stringing together successive days of sobriety helps them to see the rewards of abstinence and makes it more achievable in their minds. Elaborating on the benefits of small wins, Weick writes, “Once a small win has been accomplished, forces are set in motion that favor another small win.”

Each time you accomplish a small step, have a little voice whisper in your ear, “You accomplished more than you had ten minutes ago!” This affirmation can help you recognize the momentum you’ve created and stimulate you to get absorbed in more of the task. By the end of the hour or the day, you’ll feel like you’ve had multiple wins on your way towards the larger goal.

A big hurdle to change is the resistance from believing that the pain of attempting major change is too rarely worth it. But researchers believe that any accomplishment, no matter how small, activates your brain’s reward circuitry, releasing dopamine, the pleasure hormone. That can evoke the motivational appeal of an outcome, which in turn can hook you toward achieving even more.

Keep sight of the small victories. Those are the ones that keep you going. If you’re a manager, celebrate even ordinary, incremental progress—that’ll improve your team’s engagement.

Idea for Impact: Celebrate your small wins—it’ll make you feel good about yourself. Attention to small wins can help people lift themselves out of fear and hopelessness—this is the crux of cognitive-behavioral therapy (CBT.)

Wondering what to read next?

  1. Did School Turn You Into a Procrastinator?
  2. Don’t Try to ‘Make Up’ for a Missed Workout, Here’s Why
  3. The #1 Hack to Build Healthy Habits in the New Year
  4. Real Ways to Make Habits Stick
  5. Everything in Life Has an Opportunity Cost

Filed Under: Managing People, Sharpening Your Skills Tagged With: Change Management, Discipline, Goals, Motivation, Perfectionism, Persuasion, Procrastination, Time Management

The Difference between Directive and Non-Directive Coaching

May 13, 2021 By Nagesh Belludi Leave a Comment

When coaching, many managers’first impulse is to jump into solution mode and fix problems by recommending solutions. The advice is often framed as, “I’ve seen this condition before, and you should do X. That’s what worked for me when I was working at company Y.”

The Directive Coaching Style is suitable when your employee doesn’t have the time, skills, temperament, or patience to resolve her problem.

The Non-Directive Coaching Style, in contrast, encourages the employee to think through her problem and develop her own solution. This coaching style takes more time but is usually more effective, especially if the situation is complicated.

Suppose the problem presents a skill or competence that the employee can learn. In that case, a good coach nurtures the employee by challenging her to mull over the situation objectively. Merely supplying the right solution is wasted if she doesn’t understand it or internalize it well enough.

The most effective coaches I know tend to dwell less on the “what’s to be done” and more on instilling the “how to think about.”

Idea for Impact: When offering advice, steer the thought process. Don’t dictate the outcome. Employees are more likely to be invested in the solutions they come up with.

Wondering what to read next?

  1. Don’t Manage with Fear
  2. To Micromanage or Not?
  3. What Knowledge Workers Want Most: Management-by-Exception
  4. Avoid Control Talk
  5. Buy Yourself Time

Filed Under: Managing People, Sharpening Your Skills Tagged With: Assertiveness, Coaching, Conversations, Feedback, Likeability, Manipulation, Mentoring, Persuasion

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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