Right Attitudes

Ideas for Impact

Managing People

The World’s Shortest Course in … Delegating

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The World's Shortest Course in Delegating Delegation is crucial but tough for new managers. Here’s how to nail it:

  • Pass off tasks that aren’t your core job. Focus on what matters most. Delegating stuff you enjoy is the real challenge.
  • Trust your team. Let them handle tasks without micromanaging. Set clear goals and back off.
  • Match tasks with the right people. Hire experts, but also give team members chances to learn new skills. Build a strong team.

Always stay accountable for the final result, even if someone else does the work.

In short: Pick the right person. Define the task. Set clear standards. Stay responsible. Be patient and learn from mistakes. That’s how you delegate like a pro.

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Does Money Always Motivate?

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Does Money Always Motivate? Most credible studies by psychologists and economists have indicated that money alone doesn’t accomplish much when you want to add motivation over the standard effort.

By and large, money contributes considerably to happiness as people move up from poverty. It contributes to happiness more modestly as income reaches the community’s norm. Beyond that point, money only adds a little to happiness.

People indeed welcome a raise and regret a decline. But most adapt to their change in circumstances, and the change doesn’t markedly affect their happiness over time.

This being said, ask people if they’re willing to change their job for a better one in virtually every aspect they can imagine—better environment, cooler technology, more exciting products, and broad scope for self-development—but with lower money offer, few would give in.

Idea for Impact: The money-as-a-motivator premise has some validity, but it’s not all-encompassing. For the most part, the dominant motivator for many employees is meaning—the prospect of learning and growing, engaging in stimulating work, and getting recognition for achievements.

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Ditch Sarcasm—Don’t Hide Hostility Behind Humor

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Ditch Sarcasm---Don't Hide Hostility Behind Humor Sarcasm often masks hostility with a veneer of humor.

Even if you’re smiling, people on the receiving end of sarcastic comments can feel belittled and think you’re being a jerk.

The term “sarcasm” comes from the Greek “sarkázein,” which means “to tear flesh, bite the lip in rage, sneer.” It’s no surprise that intentional sarcasm is sometimes preceded by the word “biting”—it can hurt.

Plus, since our actions shape our thoughts and feelings, consistently using sarcasm might only increase your underlying hostility and insecurity.

I’m not saying all sarcasm is bad. When used sparingly, it can give a conversation a little extra zing, like a splash of lemon juice in a dish. But just as too much lemon can overwhelm the flavor, too much sarcasm can overshadow the conversation and make the mood sour. Even with the best intentions, sarcasm can sometimes come off as hurtful, condescending, or dismissive.

Idea for Impact: If you can cut back on the sarcasm, you might be well advised to do so.

Go for clever wit instead—humor that’s straightforward and harmless, like poking fun at the little ironies and quirks of daily life, without picking on anyone personally.

You’ll be happier, kinder. And your relationships will improve.

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How Understanding Your Own Fears Makes You More Attuned to Those of Others

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Understand Your Fears, Connect with Others Fear is a nuance of vulnerability. Being vulnerable often means exposing ourselves to potential harm or loss, which naturally leads to fear. This emotional response is triggered by perceived threats, and feeling vulnerable amplifies this reaction.

We often twist ourselves in knots trying to conceal our vulnerability. However, acknowledging our vulnerability is a strength. Being honest about our flaws and insecurities fosters self-awareness and emotional growth, allowing us to face our fears and promote personal development.

The incredible ripple effect of being at peace with our vulnerability is realizing that we’re not alone in having fears; everyone else is grappling with their own fears too. We start to get curious and understand that what others present as strength—often manifest as resistance or aggressiveness—is often a reflection of their struggles.

Recognizing the complexity of others, including what they’re not expressing, helps us see that their behavior may be the opposite of their true feelings. Their vulnerability often shows up as a protective, rigid mask.

Idea for Impact: Acknowledging vulnerability opens up possibilities for connection and understanding between people. It takes courage to express vulnerability, especially since we can’t predict how it will be received. Yet, it is the doorway to intimacy, connection, and a deeper love for one another in all our human imperfection.

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The Pros and Cons of Leading by Consensus: Compromise and Accountability

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Leading by Consensus: Compromise and Accountability Some HR folks encourage a consensual leadership style, where decisions are made through shared information and collaboration. This approach makes employees feel valued, fostering a harmonious and productive team. Plus, diverse viewpoints lead to well-rounded decisions (as with the Japanese Ringi-Seido decision-making process) that gain widespread support.

However, finding consensus requires extensive discussion, negotiation, and agreement, which can be time-consuming and slow decisions, especially when quick action is needed. Overemphasis on consensus can also stifle genuine opinions, creating a ‘herd mentality’ and making it hard for unique perspectives to be heard. Consensus often leads to compromises, resulting in middle-ground decisions rather than the best solutions. Additionally, shared responsibility can obscure accountability if things go wrong, even if the focus is on problem-solving rather than blame.

Idea for Impact: Consensus is not the goal; making the right call is. A manager’s job is to ensure all perspectives are heard and considered, and if necessary, to break ties and make the final decision.

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Signs Your Helpful Hand Might Stray to Sass

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Recognizing Signs of Sassy Help: Stay Mindful of Your Approach Understanding when your well-meaning guidance might unintentionally come off as condescending is crucial, but it’s definitely not easy.

Condescension tends to rear its head when you unknowingly imply that you know what’s best for someone else, disregarding their own feelings and perspectives. This slip-up can happen without you even realizing it, especially when you’re looking at things from an outsider’s viewpoint, which might seem more clear-headed or knowledgeable.

Here are some red flags that you might be veering into unintentionally condescending territory:

  1. Tuning out: If the person you’re advising seems uninterested or disconnected, it could be a hint that your approach might be a touch condescending.
  2. Defensive reactions: When emotions run high and they start getting defensive, it’s a sign that your words might have rubbed them the wrong way, leaving them feeling judged or dismissed. They might even start pushing back on your points.

When boundaries regarding acceptability or comfort are unclearly communicated, it’s hard to gauge where limits lie, which can lead to misunderstandings, discomfort, or even harm. To avoid stepping over boundaries:

  • Get a feel for what they’re seeking from the conversation. Are they in need of some understanding? Simply letting off steam? Or are they hoping for concrete solutions?
  • Keep an eye out for subtle cues. Take a moment to consider how your words might be received—will they come across as helpful or a bit too critical?
  • Always approach advice-giving with caution. Before jumping into counsel mode, check if they’re open to hearing your thoughts. And if they’re not feeling it, respect their decision.

By staying attuned to the other person’s emotions and viewpoints, you can ensure a more compassionate and respectful dialogue.

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Consistency Counts: Apply Rules Fairly Every Time

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Consistency Counts: Apply Rules Fairly Every Time It’s confusing when managers are strict one day and super chill the next.

Your employees get bummed out when it’s “by the book” one day and “anything goes” the next.

No matter how your day’s going, stick to the company rules and procedures. Keep it consistent, and it’ll be way less stressful for your team.

The same goes for customers. For example, consider how dealing with airline customer service can be a real headache, especially regarding baggage size rules. It’s like stepping into a game of roulette where different people and locations play by entirely different sets of rules. What’s acceptable at one airport becomes a baggage debacle at the next stop, turning the baggage ‘rules’ into a guessing game, even with the same airline.

Consistency in sticking to company policies is a big deal for keeping things stable and trustworthy.

When your employees and customers see you playing it fair and square all the time, they know what to expect.

  • Create clear documentation and implement robust training programs for employees.
  • Keep leadership messaging consistent and on point, foster a culture of compliance and accountability across all levels of the organization, and regularly audit policy adherence, incorporating it into performance metrics.

Idea for Impact: Stay Consistent, Stay Fair. Stay on the same page, reliably and uniformly. Staying consistent with policies is key to building solid relationships with your employees and your customers.

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  5. A Sense of Urgency

How Smart People Undermine Their Success

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How Smart People Undermine Their Success Intelligence is a double-edged sword: sure, it’s got its perks, but sometimes it trips up even the brainiest of folks. Brainiacs may find themselves falling short of their goals due to inadvertently undermining their own efforts. Making it big in most jobs needs more than just smarts.

Bright minds often view their success as inevitable, sometimes overlooking the importance of other skills. For example, they may dismiss workplace diplomacy as an annoyance rather than recognizing its importance. No matter how tactful they are, their braininess can still put a damper on slower teammates. They get antsy dealing with processes and people who are not on their level. They might choose to work solo, thinking they can get things done faster that way. Additionally, they may be less receptive to feedback, especially when they feel confident in their approach.

Focusing solely on what you’re good at, especially if it’s brains, can backfire big time if you ignore your weak spots. Seek a caring mentor who can clue you in on how people see you, dial down that ego, and adjust your expectations—try to become the respected star of the team, not the reviled know-it-all.

If you find yourself always toning down your smarts to fit in, maybe it’s time to find a workplace where they actually dig your brainpower. Look for employers who value intellect, such as think tanks, universities, investment banking firms, law and consulting companies, and professions where they’re all about flexing those mental muscles.

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Muffle the Echoes of Self-Doubt

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Muffle Self-Doubt: Your Mistakes Matter Less Those small mistakes that you make aren’t being noticed by others as much as you think they are. According to the “spotlight effect,” we all tend to overestimate how much others notice and judge our appearance, behavior, and performance. Those seemingly monumental blunders are unlikely to cast the shadows you imagine upon the stage of perception.

When you catch yourself scrutinizing every move with a magnifying glass of self-doubt, ease up on yourself. The next time you find yourself paralyzed by the hyper-awareness of your missteps, remind yourself that those around you are often too engrossed in the drama of their own lives to notice the minutiae of yours.

Idea for Impact: In the grand theater of life, your mistakes are mere whispers in the audience’s memory. Be more interested in the unfolding narrative than in the slight falters along the way.

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Party Farewell Done Right

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Party Farewell Done Right Leaving a party without causing a stir can be a bit of a balancing act. Some people worry about appearing rude or becoming a buzzkill, while others aren’t sure when to make their exit or if they might unintentionally upset the host or guests. Here’s how to make your departure smooth:

  • Time It Right. Wait for a quiet moment when your leaving won’t be a big deal. If the host is busy, it’s okay to say your goodbyes to someone else who can pass on your thanks. And don’t forget, a quick call or text to the host afterward is a thoughtful touch.
  • Say Bye to the Host. Take a moment to thank the host for the invite and for throwing a great party. No need to make a big fuss; a simple “thanks for having me” works. You can also mention a couple of people you vibed with and some snacks you liked—it’s the little things that hosts appreciate.
  • Keep It Simple. Avoid making a dramatic exit; there’s no need to draw attention to yourself. Keep your goodbyes short and sweet—no need for a full-blown goodbye tour. If you want, you can quietly let a few close friends know you’re leaving.

Just aim for a smooth exit. Some people like to make a big show of their departure, but slipping away quietly is often the better choice. Keeping it low-key helps keep the party vibe going strong and ensures you don’t steal the spotlight or disrupt the flow of conversation.

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