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Managing People

How Can You Contribute?

June 22, 2020 By Nagesh Belludi Leave a Comment

The celebrated management guru Peter Drucker urged folks to replace the pursuit of success with the pursuit of contribution. To him, the existential question was not, “How can I achieve what’s been asked of me?” but “What can I contribute?”

Drucker wrote in his bestselling The Effective Executive (1967; my summary,)

The great majority of executives tend to focus downward. They are occupied with efforts rather than with results. They worry over what the organization and their superiors “owe” them and should do for them. And they are conscious above all of the authority they “should have.” As a result, they render themselves ineffectual. The effective executive focuses on contribution. He looks up from his work and outward toward goals. He asks: “What can I contribute that will significantly affect the performance and the results of the institution I serve?” His stress is on responsibility.

The focus on contribution is the key to effectiveness: in a person’s own work—its content, its level, its standards, and its impacts; in his relations with others—his superiors, his associates, his subordinates; in his use of the tools of the executive such as meetings or reports. The focus on contribution turns the executive’s attention away from his own specialty, his own narrow skills, his own department, and toward the performance of the whole. It turns his attention to the outside, the only place where there are results.

Peter Drucker: Focus on Contribution - How Can You Contribute? Pursuing contribution versus—or as well as—success pivots you away from self-focus and helps engage in meaningful relationships with your employees, peers, and managers.

In his celebrated article on “Managing Oneself” in the January 2005 issue of Harvard Business Review, Drucker clarified,

Throughout history, the great majority of people never had to ask the question, What should I contribute? They were told what to contribute, and their tasks were dictated either by the work itself—as it was for the peasant or artisan—or by a master or a mistress—as it was for domestic servants.

There is no return to the old answer of doing what you are told or assigned to do. Knowledge workers in particular have to learn to ask a question that has not been asked before: What should my contribution be? To answer it, they must address three distinct elements: What does the situation require? Given my strengths, my way of performing, and my values, how can I make the greatest contribution to what needs to be done? And finally, What results have to be achieved to make a difference?

Idea for Impact: Take Responsibility for Your Contribution

Focusing on contribution instead of efforts is empowering because it compels you to think through the results you need to deliver to make a difference and identify new skills to develop. “People in general, and knowledge workers in particular, grow according to the demands they make on themselves,” as Drucker remarked in The Effective Executive.

Wondering what to read next?

  1. What Knowledge Workers Want Most: Management-by-Exception
  2. Eight Ways to Keep Your Star Employees Around
  3. The World’s Shortest Course in … Delegating
  4. To Inspire, Pay Attention to People: The Hawthorne Effect
  5. Ideas to Use When Delegating

Filed Under: Career Development, Managing People Tagged With: Coaching, Delegation, Mentoring, Peter Drucker, Winning on the Job

The High Cost of Winning a Small Argument

May 14, 2020 By Nagesh Belludi Leave a Comment

Winning a conflict with a colleague over who’s right may feel good at the moment. But you could lose a future battle when you may need her cooperation and support the most.

Insisting upon being right when disagreeing with your boss could be dearer.

It’s futile to win any argument by overpowering or silencing the other person. Even causal denigration and occasional microaggressions can eventually lead to feelings of alienation and anger.

Conflicts sometimes evolve quickly from simple disagreements into high-stakes battles. So, before it’s too late, consider if taking a step back is wiser. Take the initiative and concede a point—even if you may end up losing the argument.

Seeking small glory now may only spoil your chance of bigger success in the future. Focus on the outcome—often, it’s the result that matters, not your role in it.

Idea for Impact: When you think you can nail someone with a winning argument, take a deep breath, and check if you could control your ego and back down. You may actually lose something small, but avoid losing something bigger.

Wondering what to read next?

  1. When One Person is More Interested in a Relationship
  2. The Likeability Factor: Whose “Do Not Pair” List Includes You?
  3. How to … Deal with Less Intelligent People
  4. Affection Is No Defense: Good Intentions Make Excellent Alibis
  5. Spot the Green Flags: They Fuel Relationships

Filed Under: Managing People, Mental Models Tagged With: Conflict, Getting Along, Likeability, Managing the Boss, Mindfulness, Negotiation, Persuasion, Relationships

When One Person is More Interested in a Relationship

May 9, 2020 By Nagesh Belludi Leave a Comment

The American sociologist Willard Waller coined the term “Principle of Least Interest” to describe how differences of commitment in a relationship can have a major effect on the relationship’s dynamics.

In The Family: A Dynamic Interpretation (1938,) Waller noted that, in any relationship (romantic, familial, business, buyer-seller, and so on) where one partner is far more emotionally invested than the other, the less-involved partner has more power in the relationship. In a one-sided romantic relationship, for example, the partner who loves less has more power.

Moreover, appearing indifferent or uninterested is a common way by which people try to raise their own standing in a relationship. Recall the well-known “walk away” negotiation tactic—tell a used car salesman, “this just isn’t the deal that I’m looking for,” and he may call you the next day with a better offer.

An imbalanced relationship can only last for a while.

A nourishing relationship shouldn’t involve a constant struggle for power.

Idea for Impact: Watch out for relationships where the other seems to care less about the relationship than you do. Such relationships can drain you dry.

Wondering what to read next?

  1. The High Cost of Winning a Small Argument
  2. The Likeability Factor: Whose “Do Not Pair” List Includes You?
  3. How to … Deal with Less Intelligent People
  4. Affection Is No Defense: Good Intentions Make Excellent Alibis
  5. Spot the Green Flags: They Fuel Relationships

Filed Under: Managing People, Mental Models Tagged With: Biases, Conflict, Getting Along, Likeability, Mindfulness, Negotiation, Persuasion, Relationships

How Ritz-Carlton Goes the Extra Mile // Book Summary of ‘The New Gold Standard’

April 13, 2020 By Nagesh Belludi 1 Comment

Psychologist Joseph Michelli’s The New Gold Standard (2008) describes how luxury hotel chain Ritz-Carlton has programmed its organization to foster customer-centric behavior in employees at all levels.

Ritz-Carlton’s clearly-defined and well-implemented cultural principles, called “Gold Standards,” enable the company’s employees to deliver the exceptional service that its refined customers have come to expect. Ritz-Carlton’s brand recognition is so deep-rooted that such phrases as “ritzy” and “putting on the ritz” have become part of the lexicon.

Values First

Ritz-Carlton propagates its customer-centricity goals by making a compact trifold “Credo Card” part of each employee’s uniform. These cards describe the “ultimate guest experience,” and they are shared with guests eagerly. Michelli writes, “Ultimately the value of the Credo or any other core cultural roadmap is the opportunity it affords those inside the business to realize how the ideal customer and staff experience looks and feels.”

Service Principle #10 of Gold Standards states, “When a guest has a problem or needs something special, you should break away from your regular duties to address and resolve the issue.” Irrespective of rank and title, every employee can spend as much as $2,000 per day per guest without a supervisor’s approval to solve a guest’s problem. This distinctive policy not only permits the employees to fulfill their guests’spoken and implied needs but also empowers employees to use their best judgment to create memorable and personal experiences for guests.

While some might think that this type of empowerment is both ill advised and financially irresponsible, leadership at Ritz-Carlton has determined the trust they place in employees is well founded. Rather than being extravagant with the resources entrusted to them, the employees tend to be very cautious … the advantage of the $2,000 staff empowerment is that the employees don’t have to delay a service response by taking it up to the next level in the organization, and they can take the initiative to enhance guest experiences.

Empowerment through Trust

Guided by co-founder Horst Schulze’s oft-cited business principle, “Ladies and gentlemen serving ladies and gentlemen,” Ritz-Carlton selects, trains, and cultivates a dedicated workforce of outstanding professionals who are just as deserving of respect as Ritz-Carlton’s upscale guests.

Ritz-Carlton’s customer-centric principles and culture inform its hiring and training processes and preside over the rewards and promotion systems. Managers use every opportunity to go over the company’s values and remind everybody to polish up on caring for guests. For example, at the start of each shift, everyone—from laundry staff to executives—participates in a 15-minute “lineup” to talk about the nitty-gritty of the Gold Standards.

Michelli observes, “When it comes to the Gold Standards, Ritz-Carlton leaders and frontline staff alike can appear, from an outsider’s perspective, to be teetering toward the fanatical.” No wonder, then, that Ritz-Carlton has become a paradigm for the highest level of sustainable customer experience. In the year 2000, the company launched the Ritz-Carlton Leadership Center to offer courses and to consult for anyone interested in its cult of customer service. In 2001, when Steve Jobs and Ron Johnson were preparing to launch Apple Stores, they sent executives to Ritz-Carlton’s leadership program to learn about offering the best customer experience. Apple’s notion of anticipatory customer service and the concept of Genius Bars originated from Ritz-Carlton.

Delivering Wow!

During the “lineup” meetings, Ritz-Carlton managers and leaders also reinforce the customer-service principles by sharing “Wow!” stories of delighting guests. The internal communication department collects such stories each week and publishes them in the in-house newsletters. “Positive storytelling. The ability to capture, share, and inspire through tangible examples of what it means to live the Credo and core corporate values.”

The New Gold Standard includes many anecdotes from hotel guests, employees, managers, and executives to explain how Ritz-Carlton has “going above and beyond the call of duty” embodied in its culture.

  • A breakfast waiter scurried to a neighborhood grocery store to buy a guest’s preferred grape jelly when the dining room did not have it on hand.
  • At the Ritz-Carlton Dubai, a manager and a staff carpenter built a temporary access ramp made of wood boards to allow a guest and his wheelchair-bound wife to access the sandy beach, dine by the ocean, and watch the sun go down.
  • When a guest called the Ritz-Carlton Naples to notify that she had run out of gas, a doorman filled up a few five-gallon gasoline containers and drove 40 miles to help out the stranded woman and her children.
  • During Hurricane Katrina, employees of the Ritz-Carlton New Orleans pushed laundry carts loaded with luggage and guests through flooded streets to get them to safe locations.

Lest the reader dismisses these as cherry-picked examples of “overdoing it” in Michelli’s laudatory narrative, these cases in point are demonstrative of the Ritz-Carlton DNA. The employees feel thoroughly invested in and trusted by their employers. And Ritz-Carlton recognizes that customer loyalty is dependent upon the frontline employees who administer such sophisticated service daily.

Idea for Impact: Foster a foundation of customer-centricity

Speed-read Joseph Michelli’s The New Gold Standard. It offers ample insights into establishing your own gold standards for achieving excellence in customer service.

  • Create a customer-centric culture that identifies, nurtures, and reinforces service-excellence as a primary guiding principle. “Leadership often involves fostering the environment in which everyday creativity emerges in response to the needs of specific customer groups.”
  • Foster a culture where employees take up personal accountability for resolving customers’ problems.
  • Train employees to anticipate and fulfill the unmet—even unstated—needs of customers.
  • Reiterate that providing a ‘wow!’ experience should be each employee’s goal during every interaction with a customer.

Wondering what to read next?

  1. How to Develop Customer Service Skills // Summary of Lee Cockerell’s ‘The Customer Rules’
  2. A Rule Followed Blindly Is a Principle Betrayed Quietly
  3. Putting the WOW in Customer Service // Book Summary of Tony Hsieh’s Delivering Happiness
  4. From the Inside Out: How Empowering Your Employees Builds Customer Loyalty
  5. Consistency Counts: Apply Rules Fairly Every Time

Filed Under: Business Stories, Leadership Reading, Managing People Tagged With: Coaching, Courtesy, Customer Service, Human Resources, Likeability, Performance Management

The Sensitivity of Politics in Today’s Contentious Climate

March 9, 2020 By Nagesh Belludi 1 Comment

If you feel like you’ve been overdosing on news and conversations related to politics and Trump, much to the exclusion of other meaningful subjects, try the “No Trump Rule” evoked by essayist Joseph Epstein in the Wall Street Journal:

Every Friday I meet for lunch with three or four friends from high school days. I instituted at these lunches what I called the No Trump Rule: ‘No’ not in the sense of being against Trump’s politics but against talking about him at all, for doing so seems to get everyone worked up unduly. The rule, I have to report, has been broken more than the Ten Commandments. No one, apparently, can stop talking about our president. The Trump talk quickly uses up most of the oxygen in any room where it arises, and can bring an argument to the shouting stage more quickly than a divorce settlement.

Look, I understand that everybody has been amped up to eleven since Trump emerged as the Republican Party’s nominee in May 2016, but some of us don’t want to talk about him—or politics.

I, for one, don’t think it’s a good idea for so much of our news, talk shows, and social media feeds to be devoted to a single subject for this long. Yes, Trump is a polarizing figure, and our country is so divided. But we don’t need to let him, and the anger he provokes, besiege every moment of our lives.

Awareness and activism are vital to civic duty, but hatred isn’t meaningful activism

I’m happy to listen to everybody’s opinions, but I’m fatigued by the extent to which politics dominates present-day exchanges. Ordinary conversations about routine topics tend to degenerate quickly with any evocation of the current state of affairs. Even banter about the weather (“the last refuge of the unimaginative” per Oscar Wilde) can quickly spiral into climate change, the environment, fossil fuels, oil, Russia, Putin, and so on.

More than anything else, I can’t bear the way most people currently think about politics—in particular, how ill-informed they tend to be. I am dismayed at people’s shallow understanding of the significant issues of the day—immigration, trade, nationalism, economic inequality, healthcare, etc. The stakes are high, and, given the depth of people’s political convictions, their anger is understandable. Nevertheless, the propensity to lash out against those with different views and dehumanize them is deplorable.

I will talk about politics with people who aren’t as much interested in winning an argument and convincing opposing people of the wrongness of their positions as they are about understanding more fully why others hold a particular conviction.

Our values, not politicians, should mold the policies and positions we support

Sarah Stewart Holland and Beth Silvers’ commendable I Think You’re Wrong (But I’m Listening): A Guide to Grace-Filled Political Conversations (2019) proposes a framework for having productive political conversations with those you love and yet disagree with.

Somewhere along the way we stopped disagreeing with each other and started hating each other. We are enemies, and our side is engaged in an existential battle for the very soul of the country. We are no longer working toward common goals. We are no longer building something together. Our sole objective is tearing the other side down. Nothing short of total victory is acceptable.

…

The reality is that we never stopped talking politics altogether—we stopped talking politics with people who disagree with us. We changed “you shouldn’t talk about politics” to “you should talk only to people who reinforce your worldview.” Instead of giving ourselves the opportunity to be molded and informed and tested by others’ opinions, we allowed our opinions and our hearts to harden.

The authors, hosts of a popular discussion-podcast, invite readers “to hear each other’s thoughts, to test our own beliefs against each other’s philosophies, and to better appreciate our own core beliefs by having to articulate and challenge those beliefs.” They emphasize an earnest curiosity for the counterargument and the open-mindedness to leave room for nuance:

Engaging with other people is never easy, but it always will be worth it. Engaging with other people about politics is no different. Let yourself take that chance. Let yourself rise to the challenge. Your ability to stretch and grow will surprise you, and so will the people around you. Once people see you as a person willing to have thoughtful, curious, calm discussions, you will have all kinds of interesting conversations that seemed impossible a year ago.

Postscript: Things are far more awkward in the workplace. Politics has always been a sensitive topic—but in today’s contentious climate, such conversations can rapidly escalate into arguments.

Wondering what to read next?

  1. Making the Nuances Count in Decisions
  2. What Jeeves Teaches About Passive Voice as a Tool of Tact
  3. The Problem of Living Inside Echo Chambers
  4. How Understanding Your Own Fears Makes You More Attuned to Those of Others
  5. Keep Politics and Religion Out of the Office

Filed Under: Effective Communication, Managing People, Sharpening Your Skills Tagged With: Conflict, Conversations, Critical Thinking, Etiquette, Getting Along, Humility, Persuasion, Politics, Relationships, Social Dynamics, Social Skills

The Poolguard Effect: A Little Power, A Big Ego!

February 24, 2020 By Nagesh Belludi Leave a Comment


Even Petty Power Corrupts: Authority Can Warp Behavior

The Poolguard Effect: A Little Power, A Big Ego! Ever wonder why some folks with a little authority, but not much real status, tend to throw their weight around? They often become overconfident, controlling, and bossy. This phenomenon, known as “hubris syndrome,” can lead to micromanaging, unnecessary rules, and a real disconnect from the people around them.

Even in lower-level jobs, you can see these power trips in action. For instance, rub a TSA agent the wrong way, and you might get flagged for extra screening. Summer pool guards can be overly strict with kids and parents who don’t show them the proper respect. In bureaucratic offices, clerks and supervisors frequently impose petty rules just to flex their authority.

These power trippers rely on control to boost their fragile egos. Power tends to amplify self-importance, making people more likely to act in a domineering way—something we often sum up with, “power corrupts” or the “authority bias.

Power Increases People’s Sense of Entitlement

This anecdotal observation is backed by a study titled “The Destructive Nature of Power Without Status.” The researchers argue that neither power nor low status alone leads people to mistreat others; it’s the combination of the two that increases the likelihood of abuse.

We predicted that when people have a role that gives them power but lacks status—and the respect that comes with that status—then it can lead to demeaning behaviors. Put simply, it feels bad to be in a low-status position and the power that goes with that role gives them a way to take action on those negative feelings.

One way to prevent these toxic power dynamics is to ensure that everyone feels respected and valued, regardless of their role. According to the study, “respect assuages negative feelings about low-status roles and encourages positive interactions with others.” In other words, courtesy pays off!

Notes

  • Some people despise anyone they suspect is trying to pull the strings or exert power over them.
  • Consider the 1971 Stanford Prison Experiment, where a group of students was assigned roles as either prisoners or guards in a simulated prison. Despite knowing they were part of an experiment, the “guards” subjected the “prisoners” to humiliating treatment. According to the researchers, this behavior stemmed from the guards’ desire for respect and admiration, which they felt was lacking in their interactions with others. This controversial experiment was later depicted in a 2015 docudrama.
  • This concept can be compared to the Napoleon Complex, where shorter men may overcompensate for their height through social aggressiveness, despite the fact that Napoleon himself was not actually short.
  • Cf. The “Waiter Rule” states that how you treat seemingly insignificant people says a lot about your personality and priorities.

Wondering what to read next?

  1. Power Corrupts, and Power Attracts the Corruptible
  2. Shrewd Leaders Sometimes Take Liberties with the Truth to Reach Righteous Goals
  3. Power Inspires Hypocrisy
  4. Why Groups Cheat: Complicity and Collusion
  5. Is Showing up Late to a Meeting a Sign of Power?

Filed Under: Leadership, Managing People, Sharpening Your Skills Tagged With: Attitudes, Discipline, Ethics, Etiquette, Getting Ahead, Humility, Integrity, Leadership, Motivation, Psychology

Great Leaders Focus on the WHY and the WHAT—Not the How

January 30, 2020 By Nagesh Belludi 2 Comments

The most effective leaders provide their employees with a heartfelt portrayal of the WHY, a precise description of the WHAT, and freedom on the HOW.

The WHY encompasses a vision in a way that matters to people. As Howard Schultz, the Starbucks tycoon once said, “People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.”

The British-American organizational consultant Simon Sinek‘s passable Start with Why: How Great Leaders Inspire Everyone to Take Action (2009; a good summary) identifies the difference between “giving direction and giving directions.” Great leaders, he explains, motivate with the WHY, a deep-rooted purpose, before defining the WHAT, the product or service, or the HOW, the process.

The latter, the HOW, is to be deprioritized—effective leaders leave it to their employees to figure out.

In contrast, ineffective leaders provide specificity around HOW to complete a task but fail to share the big picture, the WHY.

Don’t live in the weeds. Have faith in the ingenuity of your employees. Give much latitude in how they do things.

Idea for Impact: Define the job. Explain the responsibility. Equip your people with the tools and skills they’ll need. Establish expectations. Identify the standards. That’s the essence of delegation.

Wondering what to read next?

  1. Putting the WOW in Customer Service // Book Summary of Tony Hsieh’s Delivering Happiness
  2. Eight Ways to Keep Your Star Employees Around
  3. Our Vision of What Our Parents Achieved Influences Our Life Goals: The Psychic Contract
  4. How to Manage Smart, Powerful Leaders // Book Summary of Jeswald Salacuse’s ‘Leading Leaders’
  5. Goal-Setting for Managers: Set Tough but Achievable Challenges

Filed Under: Leading Teams, Managing People Tagged With: Books, Delegation, Goals, Mentoring, Motivation

Executive Compensation: Pay Them Well, But Not Too Well

January 23, 2020 By Nagesh Belludi Leave a Comment

Our executive compensation system is broken. Surveys show that the average public company CEO compensation is many hundred times that of the average employee. This gaping disparity in pay vis-à-vis the relative value they bring to their organizations is a moral embarrassment to our society, a point that wasn’t lost on the Occupy movement of yesteryear.

The debate over executive pay won’t die away anytime soon. As election year approaches, grandstanding politicians are vying to outdo each other with pledges to implement pubic policies that limit executive compensation, whereas theorists argue that, in a market economy, compensations should be set by supply and demand for executive talent.

The latter position is commonly echoed by company boards and executive compensation consultants—both of whom owe their cushy jobs to the CEOs and their top teams. They assert that leaders need to be provided with personal incentives to attract and motivate them.

Strangely enough, such incentives often demotivate the leaders’ followers. Financial incentives that are directed disproportionately to the leader in isolation often prove downright counterproductive.

Leadership is an outcome of the relationship between leader and follower, and excessively compensated leaders do not engender followership effectively.

This comports with financier J. P. Morgan‘s observations at the start of the twentieth century that the only characteristic common to his failing clients was a tendency to overpay those at the top. As Peter Drucker commented in The Frontiers of Management (1986,)

[J. P. Morgan found] eighty years ago that the only thing the businesses that were clients of J. P. Morgan & Co. and did poorly had in common was that each company’s top executive was paid more than 130 percent of the compensation of the people in the next echelon and these, in turn, more than 130 percent of the compensation of the people in the echelon just below them, and so on down the line. Very high salaries at the top, concluded Morgan—who was hardly contemptuous of big money or an “anticapitalist”—disrupt the team. They make even high-ranking people in the company see their own top management as adversaries rather than as colleagues…. And that quenches any willingness to say “we” and to exert oneself except in one’s own immediate self-interest.

Idea for Impact: Employees’ efforts are devalued markedly under conditions of gross inequality. Pay leaders well (if you pay peanuts, you’ll get monkeys,) but not too well.

Wondering what to read next?

  1. General Electric’s Jack Welch Identifies Four Types of Managers
  2. How to Lead Sustainable Change: Vision v Results
  3. To Inspire, Pay Attention to People: The Hawthorne Effect
  4. Seven Real Reasons Employees Disengage and Leave
  5. Don’t Push Employees to Change

Filed Under: Managing People, Mental Models Tagged With: Great Manager, Hiring & Firing, Leadership Lessons, Management, Motivation, Performance Management

How Can a Manager Get Important Things Done?

January 13, 2020 By Nagesh Belludi Leave a Comment


Distinguish the Variances That Require a Manager’s Attention

When critical care facilities in hospitals monitor patients’ vital signs, staff nurses are notified only when vital signs go beyond each patient’s pre-programmed range. Unless the monitoring devices sound an alarm, nurses take for granted that the patient’s condition is stable enough and will receive only routine medical attention.

The “Management by Exception (MBE)” method is the notion that a manager’s attention must be focused only on those areas in absolute need of his/her engagement.

As a rule, lower-level managers should handle recurring decisions. Only problems concerning extraordinary matters should be referred to higher-level managers.

This “exception principle” emphasizes that executives at the upper levels of an organization have serious restrictions on their time, capacity, and willpower. They should refrain from being caught up in minutiae that can be handled just as effectively by their junior managers.

A case in point: many companies establish protocols that designate the level of authorization required for purchases. Companies delegate authority carefully, prescribing spending limits for each level. For instance, a team leader’s approval is necessary for purchases of over $1,000. A department manager must approve purchases of over $5,000, the divisional leader for purchases of over $10,000, and the CEO for purchases over $50,000.

Managers Just Can’t Do Everything

The exception principle helps managers focus their attention on more worthy matters that justify their attention. Most managers hesitate to manage by exception because of the very human predisposition to focus on the immediate, tangible, and well-defined problems as against the distant, high-priority, challenging, and abstract problems.

In other words, mangers must distinguish programmed decisions from non-programmed decisions. Programmed decisions are routine activities that are well-defined and can be dealt with by using an established protocol. Non-programmed decisions are exceptional or significant endeavors that involve unfamiliar, one-time, and unstructured problems needing higher-level decision-making.

Idea for Impact: Don’t Get Lost in the Thicket of Trivia

As a manager, there are only a few things that you must do. Focus on those and delegate the rest. But keep an eye on how things are going; you are still accountable for any work you delegate.

Decentralize as much decision-making as possible. Establish protocols and standard operating procedures (SOPs) that empower your staff and enable your organization virtually to run itself.

Identify what deviations constitute as an exception and intervene only to solve significant problems.

Wondering what to read next?

  1. How to Develop a Vision for Year 2020?
  2. Making It Happen: Book Summary of Bossidy’s ‘Execution’
  3. How to Stop “Standing” Meetings from Clogging Up Your Time
  4. Do You Have an Unhealthy Obsession with Excellence?
  5. Advice for the First-Time Manager: Whom Should You Invest Your Time With?

Filed Under: Leading Teams, Managing People, MBA in a Nutshell Tagged With: Delegation, Employee Development, Getting Ahead, Goals, Great Manager, Time Management

What Makes a Great Relationship

January 9, 2020 By Nagesh Belludi Leave a Comment

Venture capitalist Ben Horowitz’s The Hard Thing About Hard Things (2014) is one of the best business books I’ve read in a long time. Here’s what he says about how he and Marc Andreessen have worked effectively in partnership across three companies over two decades:

Most business relationships either become too tense to tolerate or not tense enough to be productive after a while. Either people challenge each other to the point where they don’t like each other or they become complacent about each other’s feedback and no longer benefit from the relationship. With Marc and me, even after eighteen years, he upsets me almost every day by finding something wrong in my thinking, and I do the same for him. It works.

Close relationships—at work or home—are tough. Nothing in life prepares you for them. But the intellectual and emotional rewards of close relationships are stimuli enough for navigating these choppy waters.

Disagreement is inevitable, but it is at the heart of creative thinking and problem-solving. An unassuming disagreement—even a misunderstanding—can cause tensions to rise. Differences of opinion can turn into disputes and arguments can cascade into fights, putting a relationship at risk.

The healthiest relationships are built on a strong foundation of mutual respect. A reciprocally beneficial connection entails accepting the others, knowing their goals, supporting them to become the best version of themselves, and wanting to work through difficulties and disagreements.

Wondering what to read next?

  1. You Always Have to Say ‘Good’
  2. Let Go of Toxic Friendships
  3. The Hidden Influence of Association
  4. Undertake Not What You Cannot Perform
  5. Stop Trying to Prove Yourself to the World

Filed Under: Leading Teams, Managing People Tagged With: Getting Along, Relationships, Social Life, Social Skills

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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