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Get the Recognition to Help Career Advancement

June 5, 2007 By Nagesh Belludi 1 Comment

Robert Nardelli, the former CEO of retailing giant Home Depot, offered great career advice in a “CEO Series” interview at the Stern School of Business, New York University, in 2003. Here is a video and a transcript of his interview.

Robert Nardelli’s on Getting Recognition

I started my career in General Electric (GE) as a manufacturing engineer in the refrigeration plant. When I had an opportunity to volunteer in the ‘feature and appearance council’ or to help design new handles, I would snap the opportunity so that I was able to get tremendous exposure to the thinking and be recognized as someone that could do functional crossover. It served me well throughout my whole career.

When GE implemented a new financial accounting system, the company was looking for someone to volunteer to be the program manager. I did not know anything about accounting and finance, but still said I will lead the initiative. Of course, this was in addition to my day job.

Such opportunities exist in every organization. You can seize those opportunities and learn through broader experiences. They gave me a base of understanding and confidence. When I faced adversity at higher positions, I felt good about my experience and abilities.

Call for Action

Getting Recognition to Help Career Advancement Getting management to recognize you for promotions and leadership positions can be challenging, especially at large companies. Career success is often said to be not about what you know but about “who you know.” In the new world of work, where competition is more intense than ever before, what really matters more is who knows you and what they know about you.

Robert Nardelli recommends that volunteering on a variety of organizational initiatives is one way to get the recognition you deserve. When you volunteer on cross-functional committees for product improvement or professional development, the decision-makers can get to know you, your skills, abilities and career interests. Such exposure will help them consider you for challenging assignments in the future.

Volunteer in your company’s initiatives, connect with other functions, broaden your skills, and, build a network.

[Notes: (1) Robert Nardelli’s photo from the website of the Stern School of Business, New York University, (2) Robert Nardelli’s words (above) were altered for clarity and conciseness for this article.]

Filed Under: Career Development

Job Interviewing #2: Interviewing with a Competitor of your Current Employer

May 18, 2007 By Nagesh Belludi Leave a Comment

Blog reader Ranganathan from Toronto, Canada asks, “I am interviewing with a competitor of my current employer. Most of my work at my current employer is confidential. How do I describe these projects in the upcoming interview?”

Ethics and Responsibilities

Interviewing with a Competitor of Current Employer: Ethics, Responsibilities Your employers, both current and former, expect you to treat sensitive and confidential information ethically. Accordingly, you must not disclose such information outside the company—in an interview, trade show or party at home.

During an interview with a competitor of your current or former employer, describe your past projects and accomplishments in terms of concepts and particulars that are public knowledge. If the interviewer presses for additional information, be diplomatic and decline to present confidential information. Interviewers will appreciate your reluctance.

Beware of a Trap: Test for Integrity

Interviewing with a Competitor of Current Employer: Test for Integrity Public trust and ethical behavior are vital to organizational and individual success. Recent corporate scandals have underscored the need for organizations to build and foster ethical business environments. Organizations are therefore inclined to select employees who share such moral values.

Good corporate ethics policies prohibit current employees from disclosing proprietary information from/about their former employers. In asking you for sensitive information, the interviewer is probably setting up a trap for you—the interviewer may be checking if you demonstrate a high degree of integrity and professional conduct.

Declining to provide proprietary information will demonstrate your consideration of the ethical consequences of your actions. Consequently, you will earn the respect of the interviewer.

Wondering what to read next?

  1. Job-Hunting While Still Employed
  2. Before Jumping Ship, Consider This
  3. Use The STAR Technique to Ace Your Behavioral Interview
  4. Job Hunting: Don’t Chase Perfection
  5. What’s Behind Your Desire to Job-Hunt and Jump Ship?

Filed Under: Career Development, Sharpening Your Skills Tagged With: Career Planning, Ethics, Interviewing, Job Search, Job Transitions

What is Behavioral Interviewing?

March 17, 2007 By Nagesh Belludi 8 Comments

Behavioral interviewing is a popular approach to screening job candidates. It is based on a philosophy that assessing a candidate’s past behavior and experiences is a reliable indicator of his/her response to identical situations in the future.

Traditional Interviewing v/s Behavioral Interviewing

Screening candidates gives interviewers a glimpse into an applicant’s characteristics, skills, and experiences to determine their fit for a position. Unlike a traditional interview, which poses hypothetical questions, in behavioral interviews interviewers ask questions intended to elicit concrete examples that reveal whether the candidate demonstrated particular behaviors or skills in the past.

For example, instead of asking a candidate, “How will you deal with a team member who was not pulling his weight on a project?” as in a traditional interview, an interviewer using the behavioral interviewing technique may ask, “Describe a project where one of your teammates was not pulling his weight. What did you do? Did he change?”

Behavioral Interviewing Process

Typically, prior to the interview, an interviewer identifies a set of behavioral traits and characteristics he/she believes is essential for success on a particular assignment. He/she then selects a series of questions structured as follows:

  • Describe a time when you had to …. What did you do?
  • Give me an example of a time when you had to …?
  • Tell me about a situation in the past …

An interviewer may question the candidate’s responses and probe further:

  • What was the outcome?
  • Did you consider …?
  • How did the other person react?

Quite often, an interviewer structures questions such that a candidate cannot note the particular personality trait the interviewer seeks. Instead of allowing the candidate to theorize or generalize about events, the interviewer expects three details of each experience: (1) what was the situation, (2) how did the candidate deal with the situation, and, (3) was what the outcome.

The 'STAR' Technique to Answer Behavioral Interview Questions

Sample Behavioral Interview Questions

  • Describe a situation when your team members disagreed with your ideas or proposal on a project. What did you do?
  • Tell me about a time when you discovered a problem before anybody else on your team. What was the nature of the problem? How did you handle it? Did you ask for help?
  • What has been your most creative solution to a problem?
  • Give an example of when you had difficulty getting along with a team member. What made this person difficult to work with? How did you deal with the situation?
  • Tell me about a time when you have had to reject a customer’s request. What reasons did you give? How did you communicate?
  • What was a constructive criticism you received recently? How did you respond to it? Did your relationship with this person change?

For more questions, see my compilation of job interview questions.

For more on how to impress an interviewer by discussing your credentials and accomplishments in terms of personal success stories, see my article on the STAR technique.

Wondering what to read next?

  1. Job Interviewing #2: Interviewing with a Competitor of your Current Employer
  2. Interviewing Skills #3: Avoid Second-Person Answers
  3. Interviewing Skills #4: Avoid too many ‘I-I-I’ or ‘We-We-We’ answers
  4. Emotional Intelligence Is Overrated: The Problem With Measuring Concepts Such as Emotion and Intelligence
  5. The Fermi Rule: Better be Approximately Right than Precisely Wrong

Filed Under: Career Development, Sharpening Your Skills Tagged With: Interviewing

Job-Hunting Tips #1: Your Online Presence can be an Asset or a Liability

January 31, 2007 By Nagesh Belludi Leave a Comment

MySpace is Everybody’s Space

A friend I spoke to last night mentioned an interesting experience with a college candidate he had considered for a full-time position in his organization. After determining that the candidate possessed first-class credentials, my friend searched for the candidate’s name on Google. He discovered that the candidate’s MySpace pages had contents that were in poor taste and lacked professional maturity. My friend said he immediately rejected the candidate from further consideration.
Many employers search the internet, the blogosphere and social networking websites such as MySpace and Facebook for more information on job candidates. Information they gather from the internet on a potential recruit can be very helpful. Quite often, an employer can learn about a candidate’s extra-curricular activities, academic papers, recognitions, scholarships, etc. —information that may not be stated in his/her résumé. In other instances, as with my friend’s experience described above, an employer can discover content that may establish a negative impression of the candidate. Internet search, therefore, can easily provide pointers to a candidate’s talents and to how he/she may portray himself/herself as a member of an organization.

Save Yourself from Embarrassment from your Online Content

Here are three few simple precautions you can take to save yourself from embarrassment during a job search and during employment.

  • Clean-up your webpages. Search engines and other archival agents frequently archive content on the internet. Online content is also distributed through web-feeds, aggregators and other circulation channels. It is difficult or usually impossible to retract information you post online. However, you can minimize the chances of prospective employers discovering more information about you by getting rid of any content that may reflect negatively on you. Many professionals are usually busy or are not tech-savvy enough to do a thorough internet search. Further, do not disclose online any personal information (birthday, marital status, political affiliations, etc.) that you will not include in your résumé or mention in a job interview.
  • Watch what you write. You do not have any control over the information you post in public domain. Other netizens may distort or misinterpret your thoughts when they quote you or link to your content. As a rule, refrain from writing mean or crude postings, portraying organizations and individuals in negative light, bad-mouthing, plagiarizing content and posting extreme opinions on sensitive topics. Maintain a professional etiquette when posting comments on others’ blogs, in newsgroups and other interactive services. If necessary, use a pseudonym on newsgroups and online forums.
  • Post insightful content that appeals to prospective employers. Discuss your personal and professional experiences and present perspectives on topics related to your career interests. Include links to your portfolio, references to papers or articles you may have published, charity events you may have participated in and other content that will supplement your résumé. Organize the details logically. If you are lucky enough, an employer may develop an interest in hiring you after surveying your site. Use a mature, professional approach to enhance your prospects for landing a job you desire.

Conclusion

Employers can eliminate candidates from consideration based on information available in the public domain. In your job search, you can leverage the networking advantage of the internet by being conscious of the professional image you project online. Generate a positive first impression that can complement an employer’s perceptions from appraising your résumé.

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  2. Reverse Mentoring: How a Younger Advisor Can Propel You Forward
  3. Make Friends Now with the People You’ll Need Later
  4. Five Ways … You Could Elevate Good to Great
  5. What’s the Best Way to Reconnect with a Mentor?

Filed Under: Career Development Tagged With: Networking, Skills for Success

Resumé Tips #1: Best Fonts and Text Size for Your Resumé

October 31, 2006 By Nagesh Belludi Leave a Comment

Blog reader Michelle from the University of Kentucky, Lexington asked me

“I am preparing my résumé for an upcoming job fair, and I’d appreciate your suggestions on the choice of fonts.”

Serif and Sans-serif Fonts

Font families are classified according to their appearance: serif fonts, sans-serif fonts, mono-space fonts, cursive fonts, fantasy fonts, etc.

Characters in serif fonts have little projections or ‘tails’ (serif = tail in French) at the end of strokes and line widths that thin out on curves. The serifs guide a reader’s eyes to flow across lines of text. Conventionally, serif fonts are used for smaller text such as blocks of texts in newspapers. Serif fonts are harder to read from a distance.

Characters in sans-serif fonts have more consistent line widths and do not have tails (sans = without in French). Sans-serif fonts appear clear and balanced in shape and in form. Conventionally, sans-serif fonts are used for larger text such as headlines or text in posters. Sans-serif fonts are the most popular choice for on-screen (TV, computer, etc.) text because of their clarity in display.

Choice of Fonts and Text Size for Résumés

Fonts for a Résumé

Résumé reviewers expect résumés to be professional–readable and inviting. Serif fonts are the de-facto standard for résumé text. Times New Roman (the default font in Microsoft Word), Book Antiqua or Palatino (my personal favorite,) Garamond and Times are the most popular serif fonts for résumés. I would suggest using serif fonts for the entire résumé. You may use sans-serif fonts for section headings and/or your name.

Cursive or decorative fonts easily distract the eye and make the résumé look unprofessional. Explore fancier fonts only if you desire a career in fine arts or graphic design.

Font size: 10-, 11- or 12-point only

Choice of Fonts and Text Size for RésumésFont size is measured in points. A point represents 1/72 of an inch; text in 72 points prints to text of one-inch height. Use a 10-, 11- or a 12-point font for content. Begin with an 11-point font and increase to a 12-point font to fill up the page or decrease to a 10-point font if you cannot fit all the details on one page. (All primary details, academic backgrounds and professional accomplishments should fit into one page.)

Section headings can be one or two points larger than content. Subheadings, such as name of the university or employer or your job title, should be set in standard font size. Do not increase the font size for your name; your name will look disproportionate.

Consistency in Formatting

As with every other detail on the résumé, viz., content, structure, paragraph spacing, etc., use consistent font formatting. In Microsoft Word, the ‘Format Painter’ tool is handy to copy formatting to various sections of text or paragraphs.

Making your Résumé Standout

On my recruiting trips to colleges, one of the most common questions students ask me is how one could make his/her résumé stand out. You can make your résumé standout primarily based on the content in the résumé: your accomplishments, academic strengths, extra-curricular involvement, leadership activities, etc.

However, résumé reviewers form their first impressions, mostly subconsciously, on how well the content is structured and how well the text is presented. On average, reviewers spend as little as fifteen seconds before they decide to read your résumé further for detailed consideration. Hence, the value of preparing a résumé with an orderly, consistent, professional look-and-feel cannot be overstated.

Wondering what to read next?

  1. Resumé Tips #2: The One-page Résumé Rule
  2. Resumé Tips #3: References Not Necessary
  3. Resumé Tips #4: The Hurry-Burry Résumé
  4. Resumé Tips #5: Résumé or Curriculum Vitae?
  5. Resumé Tips #6: Avoid Clichéd Superlatives and Proclamations

Filed Under: Career Development, Sharpening Your Skills Tagged With: Resumé

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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