Sometimes a Conflict is All About the Process

There’s a considerable difference between a “decision conflict” and a “process conflict,” and it’s necessary to disentangle the two.

A decision conflict is about a choice or another to be made. But a process conflict is about the approach, e.g., where making the choice has lacked rigorous deliberation (haste, a lack of participation from important stakeholders, contempt for shared priorities, lack of attention to the tradeoffs, and so forth.) A sound decision is one that has ensued from a meticulous-enough thought process, even if the decision emerges to be defective in the fullness of time.

Idea for Impact: Make the “how” the anchor for your decision-making process. Improving the quality of decisions is developing better frameworks for making those decisions. Worry about bad decision processes.