A common listening pitfall is trying to have all the answers. Instead of fully hearing out a friend, you’re scrolling through your brain, being all frustrated that this problem has an obvious solution and concocting a hasty fix.
As a listener, your most important job is to listen with curiosity and immerse yourself in the person’s message. Just try to understand the person and listen to their feelings. Validate their suffering, take their perspective, and let them know you understand. That’s often what people want most.
Idea for Impact: To be a better listener, talk with each other about the ways they’d like you to give support. People have different ways in which they prefer to seek and provide support.