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Archives for November 2020

Saying is Believing: Why People Are Reluctant to Change an Expressed Opinion

November 30, 2020 By Nagesh Belludi Leave a Comment

Politicians shift their views shamelessly with the winds of opportunism. To their defense, they must choose to stand up for what they believe or risk political capital.

Most politicians believe in one thing—winning elections and latching on to power. Seems they’ll say anything that can get them in the office and stay there. Like when, during the 2004 presidential elections, Democratic nominee John Kerry famously proclaimed, “I actually did vote for the $87 billion before I voted against” funding to rebuild Iraq.

Politicians Will Often Flip-flop to Maximize Their Popularity

Well, that’s the nature of the beast. Politicians enter politics for ideological reasons but must readily sell their souls to prolong their political careers. Politicians never seem to be willing to say, “I was wrong” or “Upon mature reflection, I’ve changed my mind on such and such.”

But what about the rest of us? It seems that, unlike the politicians, we’re shamed relatively easily when we change our mind and adjust our approach. Admitting we’ve made a mistake is too threatening to our sense of self. We end up over-compensating by denying fault and refusing ownership of our own mistakes, thereby protecting our self-image.

There’s evidence that suggests that saying is believing. Making a known pronouncement strengthens our commitment to that point of view. By committing ourselves openly to our present opinions, we may be hardening ourselves to future information that would otherwise change our minds.

The ‘Saying-Is-Believing’ Effect

According to Robert Cialdini’s Influence: The Psychology of Persuasion (2006,) social psychologists have shown that openly committing to an opinion makes you less willing to change your mind.

Cialdini cites an experiment by social psychologists in which three sets of students were shown a group of lines. One set of students was asked to write down estimates of the lines’ length and turn their estimates to the experimenter. The second set was asked to write down their estimates on a Magic Pad and then wipe out their estimates before anyone else could see them. The third set of students didn’t write down their estimates at all. After the students were shown new evidence that suggested that their initial estimates were wrong,

The students who had never written down their first choices were least loyal to those choices. … By far, it was the students who had publicly recorded their initial positions who most resolutely refused to shift from those positions later. Public commitment had hardened them into the most stubborn of all.

Publicly committing to an answer makes people less receptive to information suggesting they were wrong

Yup, the act of publicly documenting your opinion enforces the feeling of others knowing what your opinion was. This produces fear of being judged.

The hard part about admitting you’re wrong is, well, admitting you’re wrong. This may induce you to refuse to accept new ideas.

The American economist Paul Krugman has remarked on the “epidemic of infallibility,”

Just to be clear, everyone makes mistakes. Nobody is perfect. When you’re committed to a fundamentally false narrative, facing up to facts becomes an act of political disloyalty. What’s going on with Mr. Trump and his inner circle seems to have less to do with ideology than with fragile egos. To admit having been wrong about anything, they seem to imagine, would brand them as losers and make them look small. In reality, of course, the inability to engage in reflection and self-criticism is the mark of a tiny, shriveled soul.

Idea for Impact: Changing Your Mind is Actually a Good Thing

Changing your mind based on new information isn’t bad. It’s something to be encouraged. As the Transcendentalist essayist Ralph Waldo Emerson wrote, “A foolish consistency is the hobgoblin of little minds.”

In our vigilant, hypercritical, and judgmental society, the problem isn’t with people voicing and documenting their opinions (particularly on social media) but with people not being OK with someone changing theirs.

A professed commitment shouldn’t cause reluctance to change your opinion.

Wondering what to read next?

  1. Charlie Munger’s Iron Prescription
  2. The Problem of Living Inside Echo Chambers
  3. The Data Never “Says”
  4. Group Polarization: Like-Mindedness is Dangerous, Especially with Social Media
  5. Presenting Facts Can Sometimes Backfire

Filed Under: Effective Communication, Mental Models, Sharpening Your Skills Tagged With: Attitudes, Conviction, Critical Thinking, Persuasion, Social Dynamics, Thought Process

Inspirational Quotations #869

November 29, 2020 By Nagesh Belludi

Sit down before fact as a little child, be prepared to give up every preconceived notion, follow humbly wherever and whatever abysses nature leads, or you will learn nothing.
—Thomas Henry Huxley (English Biologist)

A daily guest is a great thief in the kitchen.
—Dutch Proverb

No fathers or mothers think their own children ugly; and this self-deceit is yet stronger with respect to the offspring of the mind.
—Miguel de Cervantes (Spanish Novelist)

I have no particular talent. I am merely inquisitive.
—Albert Einstein (German-born Theoretical Physicist)

It is necessary to try to surpass one’s self always; this occupation ought to last as long as life.
—Christina, Queen of Sweden (Swedish Monarch)

Through money or power you cannot solve all problems. The problem in the human heart must be solved first.
—The 14th Dalai Lama (Tibetan Buddhist Religious Leader)

What we do not see, what most of us never suspect of existing, is the silent but irresistible power which comes to the rescue of those who fight on in the face of discouragement.
—Napoleon Hill (American Author)

Macho doesn’t prove mucho.
—Zsa Zsa Gabor (Hungarian-born Film Actress)

To the person who does not know where he wants to go there is no favorable wind.
—Seneca the Younger (Lucius Annaeus Seneca) (Roman Stoic Philosopher)

Art is the human disposition of sensible or intelligible matter for an esthetic end.
—James Joyce (Irish Novelist)

There are only two creatures of value on the face of the earth: those with the commitment, and those who require the commitment of others.
—John Adams (American Head of State)

I believe in a lively disrespect for most forms of authority.
—Rita Mae Brown (American Writer, Feminist)

Nothing goes out of fashion sooner than a long dress with a very low neck.
—Coco Chanel (French Fashion Designer)

With wisdom grows doubt.
—Johann Wolfgang von Goethe (German Poet)

It is a far, far better thing to have a firm anchor in nonsense than to put out on the troubled seas of thought.
—John Kenneth Galbraith (American Economist)

The idea shared by many that life is a vale of tears is just as false as the idea shared by the great majority, the idea to which youth and health and riches incline you, that life is a place of entertainment.
—Leo Tolstoy (Russian Novelist)

Fear is an uneasiness of the mind, upon the thought of a future evil likely to befall us.
—John Locke (English Philosopher)

Filed Under: Inspirational Quotations

What Elon Musk and Jeff Bezos Learn “On the Floor”

November 26, 2020 By Nagesh Belludi Leave a Comment

Leaders can learn a great deal on the frontlines, not only about the inner workings of the products they produce and the services they offer but also about their employees:

  • Tesla CEO Elon Musk sees being on the production line and understanding it an integral part of his job. Musk famously declared, “I have a sleeping bag in a conference room adjacent to the production line, which I use quite frequently.” He has helped his California factory hit its production goals—even “real-time triaging cars at the end of the line trying to get to the root cause of what the issues were.”
  • Amazon requires its deskbound managers to attend two days of call-center training. CEO Jeff Bezos said in 2007, “Every new employee, no matter how senior or junior, has to go spend time in our fulfillment centers within the first year of employment. Every two years they do two days of customer service. Everyone has to be able to work in a call center. … I just got recertified about six months ago. The fact that I did a lot of customer service in the first two years has not exempted me.”
  • Subway Restaurants’ chief development officer Don Fertman appeared incognito as a “sandwich artist” for a week on the popular CBS Undercover Boss reality TV show in 2010. Fertman remarked that this ground-level perspective offered managerial empathy and led to better decisions. Subway’s senior-level executives are now required to spend a week every year in the field, becoming aware of how their choices influence franchisees and customers.

Idea for Impact: The frontlines offer leaders unfiltered information

Leaders, don’t risk the ego trap of losing touch with the frontline experience.

Venture out of the office and work directly with frontline employees. Even do the work of those they lead for a while. You’ll break down the hierarchy and glean a valuable new perspective.

Don’t forgo the frontline advantage—that’s where problems are discovered, and solutions are born.

Wondering what to read next?

  1. Lessons from Toyota: Go to the Source and See for Yourself
  2. How Toyota Thrives on Imperfection
  3. How Smart Companies Get Smarter: Seek and Solve Systemic Deficiencies
  4. Learning from the World’s Best Learning Organization // Book Summary of ‘The Toyota Way’
  5. Do Your Employees Feel Safe Enough to Tell You the Truth?

Filed Under: Business Stories, Leadership, Managing People, MBA in a Nutshell Tagged With: Amazon, Critical Thinking, Leadership, Management, Problem Solving, Quality, Toyota

Do it Now // Summary of ‘The 5 Second Rule’ by Mel Robbins

November 23, 2020 By Nagesh Belludi 1 Comment

Mel Robbins’s The 5 Second Rule: Transform Your Life, Work, and Confidence with Everyday Courage (2017) argues that much of what holds you back in life has roots in those few precious moments between when you have an idea and when your brain gets in the way of acting on that idea.

The 5-second rule is simple. If you have an instinct to act on a goal, you must physically move within 5 seconds or your brain will kill it. …. Hesitation is the kiss of death. You might hesitate for a just nanosecond, but that’s all it takes. That one small hesitation triggers a mental system that’s designed to stop you. And it happens in less than—you guessed it—five seconds.

Robbins asserts that you have five seconds to act on your ideas before you run the risk of subconsciously convincing yourself not to. Stay alert for those decisive moments. Each time, consider the benefits and liabilities of doing versus deferring.

When you internalize a do-it-now mindset, you’ll be dragging your feet less: “There’s one thing that is guaranteed to increase your feelings of control over your life: a bias toward action.”

There’s some wisdom here: don’t wait for motivation, high energy, or a sense of focus before taking action. Create motivation by taking action. Once initiated, action tends to gather momentum—tasks become increasingly easy to sustain.

Recommendation: Skip Mel Robbins’s The 5 Second Rule. You don’t need 240 pages of testimonials and cheery page-fillers on not thinking your way out of problems. Watch her TED talk instead.

Idea for Impact: When you catch yourself thinking you’ll do something later, take it as a nudge to do it now. Take action before procrastination sets in. Action motivates.

Wondering what to read next?

  1. What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’
  2. How to … Make Work Less Boring
  3. How to Turn Your Procrastination Time into Productive Time
  4. How to Banish Your Inner Perfectionist
  5. Real Ways to Make Habits Stick

Filed Under: Mental Models Tagged With: Books, Discipline, Lifehacks, Mindfulness, Procrastination, Stress, Time Management

Inspirational Quotations #868

November 22, 2020 By Nagesh Belludi

There is no avoiding war; it can only be postponed to the advantage of others.
—Niccolo Machiavelli (Florentine Political Philosopher)

Philosophy, rightly defined, is simply the love of wisdom.
—Cicero (Roman Philosopher)

People become attached to their burdens sometimes more than the burdens are attached to them.
—George Bernard Shaw (Irish Playwright)

Imagination will often carry us to worlds that never were. But without it we go nowhere.
—Carl Sagan (American Astronomer)

Where there is no counsel, the people perish; but in the multitude of counselors there is safety.
—The Holy Bible (Scripture in the Christian Faith)

Simplicity is the final achievement. After one has played a vast quantity of notes and more notes, it is simplicity that emerges as the crowning reward of art.
—Frederic Chopin (Polish Composer, Pianist)

Truth is not introduced into the individual from without, but was within him all the time.
—Soren Kierkegaard (Danish Philosopher, Theologian)

The strength of criticism lies in the weakness of the thing criticized.
—Henry Wadsworth Longfellow (American Poet)

Difficult as it is really to listen to someone in affliction, it is just as difficult for him to know that compassion is listening to him.
—Simone Weil (French Philosopher, Political Activist)

There is no hell or heaven somewhere else, the hell is right here, when you are dishonest. The heaven is right here when you conduct yourself with honesty and truthfulness.
—Basava (Indian Hindu Philosopher)

By all means marry. If you get a good wife you will become happy, and if you get a bad one you will become a philosopher.
—Socrates (Anceient Greek Philosopher)

The Buddha’s last words instructed us to be heedful—to see our actions as important and to keep that importance in mind at all times.
—Thanissaro Bhikkhu (American Buddhist Monk)

Most of us can read the writing on the wall; we just assume it’s addressed to someone else.
—Ivern Ball (American Writer, Aphorist)

There are lots of things that you can brush under the carpet about yourself until you’re faced with somebody whose needs won’t be put off.
—Angela Carter (English Novelist, Short Story Writer)

An intelligent person spends his time by enjoying poetry and scientific literature. In contrast, a fool spends his time in his addiction to bad habits, laziness or in some kind of quarrel.
—The Hitopadesha (Indian Collection of Fables)

Filed Under: Inspirational Quotations

Fail Cheaply

November 19, 2020 By Nagesh Belludi 1 Comment

One way to accelerate innovation is to undertake low-risk experiments.

Failures in the innovation process can be costly and time-consuming. It’s often wiser to try low-risk, low-cost, high-payoff experiments than ruminating endlessly.

Make your experiments cheaper. You don’t need to create a full-scale concept to test it. Find low-cost ways to test your assumptions. It may take time and iteration to find what works for you.

  • Engineers often use surrogate modeling techniques that use simple prototypes and mock-ups that are as representative as possible.
  • Counter to the phrase “it takes money to make money,” shrewd entrepreneurs know how to experiment multiple ways for minimal cost. Next, they scale up one or two experiments that have given them favorable results. The losses are small, and the potential gains much larger.

Idea for Impact: The worst way to fail is slow and big. Don’t eliminate failure. Only reduce the cost of failure.

Wondering what to read next?

  1. Defect Seeding: Strengthen Systems, Boost Confidence
  2. The Loss Aversion Mental Model: A Case Study on Why People Think Spirit is a Horrible Airline
  3. Starbucks’ Oily Brew: Lessons on Innovation Missing the Mark
  4. After Action Reviews: The Heartbeat of Every Learning Organization
  5. Your Product May Be Excellent, But Is There A Market For It?

Filed Under: MBA in a Nutshell, Mental Models, Sharpening Your Skills Tagged With: Change Management, Creativity, Decision-Making, Entrepreneurs, Innovation, Risk, Strategy

Micro-Meetings Can Be Very Effective

November 16, 2020 By Nagesh Belludi Leave a Comment

Discussions expand to fill the time allotted (per Parkinson’s Law,) especially when people haven’t prepared for them well.

If your meetings tend to run long and aren’t producing tangible results, consider micro-meetings.

Focus on discussing and deciding on a single problem within, say, 15 minutes. Ask people to do their homework and come thoroughly prepared.

Let the critical decision-makers pre-wire one another before the meeting—they can discuss one-on-one the main points and settle any differences of opinion.

  • Clarify the meeting’s purpose before starting the session. Even if you think everyone knows it, it helps restate the meeting’s objective and sharpen the group’s focus.
  • Allow people brief statements about their positions and clarifying questions. Take full-fledged discussions offline.
  • Not every exchange of ideas needs to happen in a meeting. Use shared documents that can be revised and tracked by several people in real-time.
  • Keep everyone standing. The discomfort of standing for long, especially before lunchtime or at the end of the day, can keep the meetings short and to-the-point.
  • End well. Conclude the meeting with an action plan and an exact timeframe. State the decisions the group has made and who owns what.

Yes, micro-meetings will seem brusque and hasty. But setting a focused agenda and staying on-topic will keep people paying attention and steer meetings to conclusive decisions.

Many teams use micro-meetings for daily huddles, check-ins, or “scrum meetings.” There’s no good reason why this type of meeting should be availed exclusively for such occurrences.

Wondering what to read next?

  1. How to Stop “Standing” Meetings from Clogging Up Your Time
  2. How Can a Manager Get Important Things Done?
  3. At the End of Every Meeting, Grade It
  4. A Tagline for Most Meetings: Much Said, Little Decided
  5. Talk to Your Key Stakeholders Every Week

Filed Under: Effective Communication Tagged With: Delegation, Great Manager, Meetings, Time Management

Inspirational Quotations #867

November 15, 2020 By Nagesh Belludi

Death is our eternal companion. It is always to our left, an arm’s length behind us. Death is the only wise adviser that a warrior has. Whenever he feels that everything is going wrong and he’s about to be annihilated, he can turn to his death and ask if that is so. His death will tell him that he is wrong, that nothing really matters outside its touch. His death will tell him, I haven’t touched you yet.’
—Carlos Castaneda (Peruvian-born American Anthropologist)

We are slow to believe that which if believed would hurt our feelings.
—Louis Nizer (American Lawyer, Author)

It is base to filch a purse, daring to embezzle a million, but it is great beyond measure to steal a crown. The sin lessens as the guilt increases.
—Friedrich Schiller (German Poet)

Most decisions should probably be made with somewhere around 70% of the information you wish you had. If you wait for 90%, in most cases, you’re probably being slow.
—Jeff Bezos (American Businessman)

Understanding is the first step to acceptance, and only with acceptance can there be recovery.
—J. K. Rowling (English Novelist)

All formal dogmatic religions are fallacious and must never be accepted by self-respecting persons as final.
—Hypatia of Alexandria (Greek Philosopher, Mathematician)

They learn in suffering what they teach in song.
—Percy Bysshe Shelley (English Poet)

Let your self go. If you can approach the world’s complexities, both its glories and its horrors, with an attitude of humble curiosity, acknowledging that however deeply you have seen, you have only scratched the surface, you will find worlds within worlds, beauties you could not heretofore imagine, and your own mundane preoccupations will shrink to proper size, not all that important in the greater scheme of things.
—Daniel C. Dennett (American Philosopher, Atheist)

When you lose a couple of times, it makes you realize how difficult it is to win.
—Steffi Graf (German Tennis Player)

If you steal something small you are a petty thief, but if you steal millions you are a gentleman of society.
—Greek Proverb

What is the price of experience?. Do men buy it for a song?. Or wisdom for a dance in the street?. No, it is bought with the price of all the man hath, his house, his wife, his children.
—William Blake (English Poet)

You will not become a saint through other people’s sins.
—Anton Chekhov (Russian Short Story Writer)

Filed Under: Inspirational Quotations

Holiday Party Etiquette During the COVID-19 Pandemic

November 14, 2020 By Nagesh Belludi 1 Comment

It’s understandable if you’re wary about visiting other people’s homes and mingling during this holiday season.

You can’t be too sure about hygiene in any space other than yours. And it’s natural to feel concerned about coming in contact with other attendees.

If you’re invited to a holiday gathering, be honest with your host about why you’re sending regrets: “I really appreciate your invite, but we aren’t socializing now. Hope you understand.” Don’t over-explain yourself.

If you must host a Thanksgiving, Christmas, or holiday party despite the risks, allow plenty of room between guests. Keep hand sanitizer around so guests can use it during the meal. Offer food that they can serve themselves. Do all the traditional cheers from a distance. Clean and wipe everything down before everyone arrives and again after they leave.

Idea for Impact: This holiday season, don’t get complacent, especially if restrictions ease. You don’t have to do any of this socializing if you don’t want to.

Wondering what to read next?

  1. Office Chitchat Isn’t Necessarily a Time Waster
  2. How to Reduce Thanksgiving Stress
  3. Dining Out: Rule of Six
  4. Ghosting is Rude
  5. Stop asking, “What do you do for a living?”

Filed Under: Health and Well-being Tagged With: Etiquette, Networking, Social Life, Work-Life

When Growth Stalls: A Case Study of the iPhone

November 13, 2020 By Nagesh Belludi Leave a Comment

If you got an iPhone in the last few years, you don’t really need to rush to replace it with the new iPhone 12.

In a sense, Apple is relying on other businesses to make this new lineup a success. Despite Apple’s assertions that the new iPhone 12 supports fast 5G cellular networks, the prevailing 5G networks in America just aren’t fast enough yet.

Feature Stagnation

Arguably, there’s not much further for the iPhone to go. It’s been improved through numerous versions since 2007, and there simply isn’t much left to do. The entire experience is probably as good as it ever needs to be.

Beyond better power, speed, design, battery, cameras, and display, Apple faces the horizon of what’s expectable from a smartphone. After a decade of relentless growth and absolute dominance, innovation has exhausted. Progress will become increasingly inconsequential. Through it all, Apple has successfully sustained premium-position captivity and thrived even as new, low-cost competitors are emerging worldwide.

When Growth Stalls

Apple’s growth trajectory is likely to look different in the future. The bulk of Apple’s future growth prospects will come from existing customers and not new smartphone adopters. Apple has been focusing on newer software and services to expand the user experience and retain customers.

Apple’s core product is ex-growth. In that sense, Apple is now like Microsoft and Alphabet. Faced with product stagnation, both Microsoft and Alphabet responded by pushing into entirely new areas to spawn growth, but with patchy successes. When it’s dominant Windows and Office franchises were stalling, Microsoft pivoted and had big hits with the Xbox and enterprise software but failed with MSN, Bing, and mobile. Google diversified with Android and Apps but repeatedly missed on social.

Idea for Impact: No one, no matter how historically innovative and powerful, is guaranteed immortality

Successful companies—and people—must evolve their competence or risk becoming marginalized. The roots of sustained success lie in being aware, innovative, and adaptable. Don’t become too focused on taking care of today and forget preparing for tomorrow. Your business model could be fragile.

Wondering what to read next?

  1. Microsoft’s Resurgence Story // Book Summary of CEO Satya Nadella’s ‘Hit Refresh’
  2. Fail Cheaply
  3. How to See Opportunities Your Competition Doesn’t
  4. Heartfelt Leadership at United Airlines and a Journey Through Adversity: Summary of Oscar Munoz’s Memoir, ‘Turnaround Time’
  5. Consumer Power Is Shifting and Consumer Packaged Goods Companies Are Struggling

Filed Under: Business Stories, Leadership Tagged With: Apple, Change Management, Google, Microsoft, Strategy

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!