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Archives for September 2007

Inspirational Quotations #189

September 30, 2007 By Nagesh Belludi Leave a Comment

Every time I close the door on reality, it comes in through the windows.
—Jennifer Yane

It’s when you run away that you’re most liable to stumble.
—Casey Robinson (American Film Producer)

When wealth is lost, nothing is lost; when health is lost, something is lost; when character is lost, all is lost.
—German Proverb

Pain is only weakness leaving your body, so don’t give up because it hurts keep going cause it makes you stonger.
—Unknown

Some people make the day brighter just by being in it.
—Mary Dawson Hughes

In every person who comes near you, look for what is good and strong; honor that; try to imitate it, and your faults will drop off like dead leaves when their time comes.
—John Ruskin (English Art Critic)

If your dog plays checkers with you, don’t criticize his game, just be glad he plays the game at all.
—Unknown

Filed Under: Inspirational Quotations

How to Examine a Process and Ask the Right Questions

September 29, 2007 By Nagesh Belludi 2 Comments

Method Study and Critical Examination

Method study is a practice of examining methods of doing work: work-flows, processes, etc. The key component of method study is ‘critical examination.’ Author Michael Armstrong describes critical examination in his ‘Handbook of Management Techniques.’

Critical examination uses the questioning approach to find out what, how, when, where and, most importantly, why and activity is carried out, and who does it. From this analysis, two fundamental questions are posed: (1) Does the activity need to be done at all? If so, (2) Are there any better ways of doing it?

The questioning approach for critical examination is described in the following chart. This chart is also available as a hand-out (PDF download) for quick reference.

Questioning Approach Critical Examination

Call for Action

A great degree of professional work–in engineering, management, finances, and other functions of the modern corporation–involves analysis of products, procedures and systems. Here, thought-processes involve asking, and seeking answers to, a series of questions.

In my role as an engineer and manager, I carry the above chart of questions to meetings and brainstorming sessions. The chart helps me ask the right questions on the intent of a process or system and gain a big-picture perspective for my work or task at hand.

Download the critical examination handout, post it at your cubicle and refer to the chart for help on asking the right questions.

Wondering what to read next?

  1. The Solution to a Problem Often Depends on How You State It
  2. What the Rise of AI Demands: Teaching the Thinking That Thinks About Thinking
  3. Good Questions Encourage Creative Thinking
  4. The Creativity of the Unfinished
  5. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’

Filed Under: Mental Models, Sharpening Your Skills Tagged With: Creativity, Questioning, Thought Process

Inspirational Quotations #188

September 23, 2007 By Nagesh Belludi Leave a Comment

It’s what you learn after you know it all that counts.
—John Wooden (American Sportsperson)

It is not enough to succeed, others must fail.
—Gore Vidal (American Novelist)

If one feels the need of something grand, something infinite, something that makes one feel aware of God, one need not go far to find it. I think that I see something deeper, more infinite, more eternal than the ocean in the expression of the eyes of a little baby when it wakes in the morning and coos or laughs because it sees the sun shining on its cradle.
—Vincent van Gogh (Dutch Painter)

Habit is thus the enormous flywheel of society, its most precious conservative agent. It alone is what keeps us all within the bounds of ordinance, and saves the children of fortune from the envious uprisings of the poor.
—William James (American Philosopher)

There is no use going back looking for the lost opportunity; someone else has found it.
—Anonymous

One of things I keep learning is that the secret of being happy is doing things for other people.
—Dick Gregory

Aim at the sun, and you may not reach it; but your arrow will fly far higher than if aimed at an object on a level with yourself.
—Joel Hawes

A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.
—Unknown

The character and qualifications of the leader are reflected in the men he selects, develops and gathers around him. Show me the leader and I will know his men. Show me the men and I will know their leader. Therefore, to have loyal, efficient employees-be a loyal and efficient employer.
—Arthur W. Newcomb

Filed Under: Inspirational Quotations

Inspirational Quotations #187

September 16, 2007 By Nagesh Belludi Leave a Comment

Richer is one hour of repentance and good works in this world than all of life of the world to come; and richer is one hour’s calm of spirit in the world to come than all of life of this world.
—The Talmud (Sacred Text of the Jewish Faith)

To succeed you need to find something to hold on to, something to motivate you, something to inspire you.
—Tony Dorsett

I have never been able to conceive how any rational being could propose happiness to himself from the exercise of power over others.
—Thomas Jefferson (American Head of State)

Quite often we change jobs, friends and spouses instead of ourselves.
—Akbarali H. Jetha (Indian Author)

We cannot do everything, but we must do everything we can.
—Glenn L. Pace

Habits are safer than rules; you don’t have to watch them. And you don’t have to keep them, either. They keep you.
—Frank Hall Crane

It doesn’t hurt to be optimistic, you can always cry later.
—Lucimar Santos de Lima

After all is said and done, a lot more will have been said than done.
—Unknown

It is possible to fail in many ways… while to succeed is possible only in one way.
—Aristotle (Ancient Greek Philosopher)

After all is said and done, more is said than done.
—U.S. Proverb

If you achieve success, you will get applause, and if you get applause, you will hear it. My advice to you concerning applause is this; enjoy it but never quite believe it.
—Robert Montgomery

Filed Under: Inspirational Quotations

The Waiter Rule: A Window to Personality

September 12, 2007 By Nagesh Belludi 1 Comment

Window to An Individual’s Personality

This article in USA Today says that how one treats a waiter can predict a lot about the person’s character.

The article quotes Raytheon CEO Bill Swanson and Sara Lee CEO Brenda Barnes.

A person who is nice to you but rude to the waiter, or to others, is not a nice person. Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with. Be especially wary of those who are rude to people perceived to be in subordinate roles.

How executives treat waiters probably demonstrates how they treat their actual employees. Sitting in the chair of CEO makes me no better of a person than the forklift operator in our plant. If you treat the waiter, or a subordinate, like garbage, guess what? Are they going to give it their all? I don’t think so.

“The Waiter Rule”

We presume each person’s influence is a function of his/her rank or title. Consequently, we may fail to treat everybody as we wish to be treated.

All of us, especially the ones from the service and hospitality industries, have our favourite stories of people who treated us with dignity: perhaps a manager who remembers her employees’ kids’ names or a fellow-passenger who helped us handle luggage on a flight. We also have our tales of people being indifferent in various contexts: perhaps a new secretary who got yelled at for mistakes by an executive-on-fast-track.

Fundamentally, the ‘Waiter Rule’ indicates that how we treat seemingly insignificant people, whether on a date or a job interview, can provide pointers to our personality and priorities.

Call for Action

Contemplate the following:

  • Consider your own experiences when you were touched by others–their thoughtfulness or consideration. How did you return their kindness? Additionally, think about circumstances when you felt disrespected or discouraged. How did you react?
  • Now, reflect on how you treat people: your loved ones, your staff and colleagues, ushers, store attendants, and the rest of the people you interact with everyday. Do you accept who they are and accommodate their concerns? Are you generous? Do you treat them as people or as a means to an end? How can you change?

Wondering what to read next?

  1. Don’t be Rude to Receptionists and Support Staff
  2. How to Accept Compliments Gracefully
  3. Avoid Control Talk
  4. Want to be more likeable? Improve your customer service? Adopt Sam Walton’s “Ten-Foot Rule”
  5. A Trick to Help you Praise At Least Three People Every Day

Filed Under: Sharpening Your Skills Tagged With: Attitudes, Courtesy, Likeability, Personality, Virtues

Inspirational Quotations #186

September 10, 2007 By Nagesh Belludi Leave a Comment

If you don’t have a test, you won’t have a testimony.
—Unknown

I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.
—Galileo Galilei (Italian Astronomer)

Make changes with SNAPS|S-Specify the situation|N-Name your feelings|A-Ask for what you want to happen|P-Pay off – will be either positive or negative|S-So go for the positive result.
—Unknown

If you begin to understand what you are without trying to change it, then what you are undergoes a transformation.
—Jiddu Krishnamurti (Indian Philosopher)

Only in growth, reform and change, paradoxically enough, is true security to be found.
—Anne Morrow Lindbergh (American Author, Aviator)

Never give in—never, never, never, never, in nothing great or small, large or petty, never give in except to convictions of honour and good sense. Never yield to force; never yield to the apparently overwhelming might of the enemy.
—Winston Churchill (British Head of State)

If you don’t change direction, you’ll end up where you’re going.
—Unknown

If I don’t have friends, then I ain’t got nothin’.
—Billie Holiday

Minor surgery is surgery someone else is having.
—Unknown

Filed Under: Inspirational Quotations

Inspirational Quotations #185

September 2, 2007 By Nagesh Belludi Leave a Comment

Live today to the fullest. Remember it’s the first day of the rest of your life.
—Unknown

We are like people with short-term leases on summer cottages; we can never seem to make our provisions come out even with our stay.
—Mignon McLaughlin (American Journalist)

To have a friend, be a friend.
—Common Proverb

Either you run the day, or the day runs you.
—Jim Rohn (American Entrepreneur)

Knowledge, a rude unprofitable mass, the mere materials with which wisdom builds, till smoothed and squared and fitted to its place, does but encumber whom it seems to enrich. Knowledge is proud that he has learned so much; wisdom is humble that he knows no more.
—William Cowper (English Anglican Poet)

Enduring habits I hate…. Yes, at the very bottom of my soul I feel grateful to all my misery and bouts of sickness and everything about me that is imperfect, because this sort of thing leaves me with a hundred backdoors through which I can escape from enduring habits.
—Friedrich Nietzsche (German Philosopher, Scholar)

He who has a why to live for can bear almost any how.
—Friedrich Nietzsche (German Philosopher, Scholar)

In our lives we each act, evaluate, correct, then act again.
—Unknown

It’s all right to have butterflies in your stomach. Just get them to fly in formation.
—Rob Gilbert

Filed Under: Inspirational Quotations

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!