- Interviewing Skills: The best answers to behavioral interview questions
- Etiquette & Propriety: protocol of introducing people, overcoming shyness in initiating conversations, keeping good eye contact, remembering names, around a table
- Résumé guidelines: fonts and text size, one-page rule, references, updating often, difference between résumé and curriculum vitae, avoiding clichéd superlatives and proclamations.
- Learning from General Electric: performance management and forced ranking, Jack Welch on fast execution, Jeff Immelt on the importance of context and perspective (also as a podcast / audio file,) four types of managers, Jeffrey Immelt leads by example
- On feedback: sandwich feedback technique and its ineffectiveness, suggested feedback model, accepting compliments gracefully, six steps to recognizing people, on the use of prepositions ‘but’ and ‘however’, on recognizing unhappy employees
- Managing your boss: seeking proactive feedback, four keys to an excellent relationship with your boss, never surprise your boss
