Right Attitudes

Ideas for Impact

Winning on the Job

The #1 Tip for New Managers to Succeed

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New managers are under pressure. Most managers are underprepared for the transition into new roles—and undersupported during them. In fact, the revolving door is turning more swiftly as companies are seeking quick results. New managers must immediately tackle challenges and demonstrate their competencies instead of having a grace period to find their footing and mull changes.

When taking on a new management position, adaptability to the unique culture and ways of doing things is the key to success. You must quickly throw yourself into the work and learn who’s who, who does what, and how your company operates.

Idea for Impact: Balance the pressure to show results quickly, understanding what significant changes are needed. First, talk to your constituencies (internal and external customers, competitors, leaders, employees) and lay out a road plan for the next three months, one year, and three years. Manage expectations and don’t overcommit.

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New Job Anxiety is Normal

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When you step into a new position, you’ll feel you’ve bitten off more than you can chew. Many responsibilities of the job will be out of your comfort zone. Feeling confident in performing your duties may take several months. You’ll sense you have more work than ever, which will be overwhelming. Feeling like an impostor and regretting leaving your former position is natural.

Sure, the brutal reality is that new hires have less time than ever to prove their worth, and you’ll be expected to show results almost from day one. Be patient with yourself and transparent with others while you’re still finding your feet. You’ll go through four stages of progression in a new role:

  1. Unconscious Incompetence: You won’t know what you don’t know, and you’ll feel functionally useless
  2. Conscious Incompetence: You’ll know what you don’t know and what you’ll learn
  3. Conscious Competence: You’ll know your job but have to work hard at doing it correctly
  4. Unconscious Competence: You’ll know your job and can do it on autopilot.

Changing any job, even within a company, is a slow process. Keep a low profile, spend most of your time listening, building a network, cultivating essential relationships, and strategizing your case for change. Work out who within the company is respected and who knows what they’re talking about as quickly as you can—they’re the ones you’ll learn from. Identify where you fall short and who can fill the gaps.

Idea for Impact: Don’t try to do everything right away. As you develop a roadmap for your organization, focus on building the connections to help you thrive. Understanding who must be won over to your point of view is vital for managing the change process.

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  5. From Passion to Pragmatism: An Acceptable, Good Career

How to … Be More Confident at Work

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If a lack of confidence is a significant factor holding you back in your career,

  • Appreciate your qualities and personality. Often, a lack of confidence stems from an accurate self-appraisal. Don’t dwell on the negatives. Celebrate what you’re good at. Record your workplace wins to identify the areas you’re strong at. Find ways to develop them even further. Knowing your strengths is also a great asset when considering asking for a pay rise or promotion.
  • Develop your brand of confidence. Don’t compare yourself to other people. Don’t ruminate on what others do and say (if their criticisms are accurate, stop blowing them off and consider changing yourself.) If you’re struggling with personal roadblocks, whether managing clashing personalities or dealing with work-life balance, develop methods or tools for overcoming them.
  • Say ‘yes’ to new challenges; they’ll take you out of your comfort zone. Expect to meet with problems—it’s the only way to keep growing. When you fail, know that you’ll survive—just move on to another challenge. (Losers fear failure so much they don’t bother to try, ensuring they’re failures.) Learn to be patient and to just enjoy the journey.
  • Find positive role models and personal cheerleaders. Many employers offer networking mentorships—they are the perfect opportunities to ask questions and learn directly from people who understand your situation and want to help you develop. Seek a few-steps-ahead peer-mentor, somebody who’s approachable and has a tad more experience than you do.

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Manage Your Own Career—No One Else Will

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In 2014, Microsoft CEO Satya Nadella was rightfully condemned for casually asserting that women shouldn’t bother asking for raises and instead rely on “good karma” and trust that the system will eventually reward their work.

Despite what “they” may say, no one else will manage your career for you—not the fine folks at human resources, not your boss, or some mentoring system. No one will chart out a career path for you or tell you what experience you should obtain, let alone assist you in getting it.

Don’t subscribe to the notion that someone is looking out for your best interests. You’ve got to look after yourself. Don’t expect to be promoted because you deserve it—no one is likely keeping track. Be proactive and ask for what you want.

Idea for Impact: Take active control of your career because nobody will manage it for you. Own it and challenge yourself.

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You Can’t Serve Two Masters

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Learning to “serve two masters” and managing multiple supervisors is a vital skill in today’s work world. Organizations have increasingly embraced matrix structures, with “dashed line” reporting (you work under a supervisor who doesn’t do your performance reviews) and “solid line” reporting (the true boss who evaluates your performance.) Do your best to accommodate the latter, but don’t overlook the other(s.)

Further, with cross-functional teams, it’s common these days to have multiple team-based supervisors, each overseeing your work on different projects. If you’re not cautious, it’ll become all too easy for each supervisor to regard you as if you have no other commitments, and you can end up letting them both down.

The key to managing expectations at odds is insisting on boundaries. If you aren’t too careful, you could become totally overwhelmed—each boss isn’t mindful of what the other’s sending you. Each ends up pushing their own agendas regardless of what you already bear on your plate.

To resolve the two-boss dilemma and try to please everybody, take the initiative and get your bosses to cooperate and liaise regularly:

  • Create and maintain one master priority list of everything on your plate. Update it at the beginning of every week, and make sure both bosses have a copy. This should help each understand how any emergent task would jibe with the other items on your list.
  • When one boss drops an urgent task on your lap, refer to the master priority list and ask, “If you want me to do this, what is it you want me to take off the list because I also have three other deliverables due in the next few days.”
  • Establish a daily 5- or 10-minute standing coordination meeting (“scrum”) with all the bosses. In the meeting, point out your current and impending priorities. They can adjust their relative preferences for you.
  • Don’t be the “go-between” and agree to speak on behalf of one boss to the other—especially if they aren’t speaking to each other. There’s much ambiguity, and managing conflict can become a significant challenge for you.

Even if you have multiple supervisors whom you take direction from, you’re likely to have one boss who’s ultimately responsible for their career. This boss will judge your performance and decide about your compensation and promotions. Tell her about your double bind and see if she can work out an acceptable arrangement with her colleague.

Idea for Impact: Remember to maintain good relations with everybody you work with. Personnel changes are widespread and frequent in most companies, and you never know who’ll be your next boss. Don’t strain your relationships with the other.

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Books in Brief: The Power of Introverts

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Susan Cain’s bestselling Quiet: The Power of Introverts in a World that Can’t Stop Talking (2012) investigates how our schools and offices have an intrinsic cultural bias towards extroverts—they’re more likely to be social and enjoy being in high-stimulus environments.

At a business meeting, for example, extroverts hog the conversation, while introverts are often quiet. Extroverts think by talking and arguing, whereas introverts think and process internally.

I worry that there are people who are put in positions of authority because they’re good talkers, but they don’t have good ideas. It’s so easy to confuse schmoozing ability with talent. Someone seems like a good presenter, easy to get along with, and those traits are rewarded. Well, why is that? They’re valuable traits, but we put too much of a premium on presenting and not enough on substance and critical thinking.

Idea for Impact: Don’t miss out on introverted excellence.

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Risk More, Risk Earlier

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Some of the best careers are crafted by those who use their initial working years to gain diversified on-the-job business education.

The compounding returns of vetting opportunities wisely and taking sensible risks are particularly valuable today. Business is more complex than ever, and competition for top positions is intense.

Idea for Impact: Take on as much risk as possible early in your career. You may have less to lose than you think—and a great deal to gain. Your older self will not have the energy, time, autonomy, or temperament that you contentedly have now. Plus, you’ll have more time to make up for mistakes.

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3 Ways to … Shake Up Your Life

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There’s much comfort in sameness and certainty. Overhauling your life—whether it’s your home, job, or your relationship—can seem an impossible task. But three attitudes can get you started:

  1. Try saying ‘yes’ instead of ‘no.’ Significant changes aren’t without pain, but no good comes from hesitation and inaction. Act decidedly on an opportunity before it ceases to be one. If taking a giant leap is terrifying, take a few low-risk steps and watch your confidence grow. Over time, you’ll become more resilient, adaptable, and bolder.
  2. Think things through. If you’re unhappy with your life, hammer out exactly what you hope to achieve by facing your fear and ripping things up. What worries you controls you. Don’t allow your feelings to dictate your behavior—be clear about why you’re doing this and why it matters to you.
  3. Do something different that scares you—every day. Broaden your horizons. Travel to someplace you haven’t been to before. Try a new food or learn new skills. Try different paths to personal fulfillment. A spirit of constant self-challenge keeps you humble and open to new ideas that very well may be better than the ones you currently hold dear.

Idea for Impact: Sometimes, all it takes is a slight nudge in the right direction.

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Make the Problem Yours

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From a profile of The Gillette Company’s then-CEO Jim Kilts in the 20-Dec-2002 issue of Fortune magazine:

At a meeting with all his division chiefs, Kilts asked for a show of hands: “How many of you think our costs are too high?” Everyone in the room immediately raised his hand. Then he asked, “How many of you think costs are too high in your department?” Not a single hand went up. According to Kilts, it’s a common response among managers of companies in trouble: Everyone knows there’s a problem, it’s just that nobody thinks it’s his problem. And that’s where Kilts comes in: He’ll make it his problem–and yours, if you plan on keeping your job.

Idea for Impact: Make the problem yours. Think and act like an owner.

One of the most underrated skills most employees lack is ownership/stewardship—taking responsibility for results, recognizing when things aren’t working, and getting problems solved.

Plus, teams mirror initiative-takers. When someone starts to take ownership, other people see that, and they’re likely to take ownership of their bits as well.

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It’s Not Just a Job … It’s a Career

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Your job belongs to your employer. It’s a specific purpose in the system. Jobs are the fundamental building blocks of the organization. If you don’t do the job, somebody else will.

Your career, on the other hand, belongs to you. It’s your life’s work—your path, your dream. Your career is something you build towards and work upon every day.

You’ll have many jobs throughout your career, even with one employer.

Idea for Impact: Don’t get lost in your job; it isn’t an end in itself. Every job is a means to an end; every job is an element of your career. Do each job well, but look beyond. Learn to expand and market your skills. Strategize how each could lead you to the next job on your career trajectory.

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