Right Attitudes

Ideas for Impact

Thought Process

Question the Now, Imagine the Next

By Leave a Comment

Critical and Creative Minds: Question the Now, Imagine the Next The critical mind questions the world as it is. The creative mind dares to envision what it could become.

The critical mind measures the real against the ideal. The creative mind brings the ideal to life, defying the limits of the possible.

The critical mind uncovers flaws and probes deeper. The creative mind hunts for solutions, testing uncharted paths.

The critical mind sees the parts as transient and malleable. The creative mind sees the whole as boundless, full of untapped potential.

The critical mind confronts authority and conformity. The creative mind builds new worlds that liberate and expand.

The critical mind shatters the old and the stagnant. The creative mind breathes life into what was once rigid, shaping it into new forms.

The critical mind questions the very limits of human capacity. The creative mind shatters them, reaching for what seems unreachable.

The critical mind tears down what is worn and dull. The creative mind forges what is vibrant and alive.

Together, they can drive you forward—each unfinished without the other.

Wondering what to read next?

  1. Defect Seeding: Strengthen Systems, Boost Confidence
  2. What the Rise of AI Demands: Teaching the Thinking That Thinks About Thinking
  3. Disproven Hypotheses Are Useful Too
  4. Overcoming Personal Constraints is a Key to Success
  5. The Data Never “Says”

The Abilene Paradox: Just ‘Cause Everyone Agrees Doesn’t Mean They Do

By Leave a Comment

The Abilene Paradox: Just Because Everyone Agrees Doesn't Mean They Do

Imagine this: your boss invites you to her housewarming party. She intentionally seeks an intimate gathering and isn’t particularly thrilled about your presence, yet she invites you because she thinks you might want to join the fun. So, you attend, even though you’d rather take a scenic hike with your kids, convinced that your boss is genuinely excited to have you there.

This scenario illustrates a curious phenomenon where individuals in a team make choices that contradict their true desires. Each person assumes that the others are on board, so they stifle their honest feelings to fit what they believe is the group consensus. There’s a sociological term for this phenomenon: The Abilene Paradox.

Take another scenario: in a meeting, the HR manager suggests a wellness program designed to reduce stress, trusting it’ll be a crowd-pleaser, even though she thinks it’s a bit foolish. Each team member harbors doubts, seeing the program as a distraction, but nobody speaks up. Afraid of being seen as a downer, they all nod in agreement, despite thinking it’s a terrible idea. In this case, a group makes a collective decision that contradicts the individual preferences of its members, often due to poor communication and a desire to avoid conflict.

The Abilene Paradox is a groupthink mistake that highlights the pitfalls of collective decision-making, resulting in wasted resources and frustration within the team. George Washington University management professor Jerry B. Harvey coined the term in his 1974 article, “The Abilene Paradox: The Management of Agreement.” The name stems from an amusing anecdote about a family trip, which can be summarized as follows.

On a blistering summer afternoon in Texas, a husband and wife languished on their porch, feeling utterly bored. The husband suggested a road trip to Abilene, thinking it would provide a refreshing change of scenery. Little did he know, his wife had reservations but kept quiet, hoping to please him. Their daughter, eavesdropping on their conversation, also opted not to voice her disinterest, believing she should join them if her parents wanted to go.

They packed the car and hit the road, despite none of them truly wanting to embark on this adventure. The journey was filled with discomfort and dissatisfaction. Finally, as they settled down to eat in Abilene, the truth came to light: none of them had wanted to go in the first place. Each family member had gone along with the plan, driven by false assumptions and a desire to avoid conflict, leading to a decision that nobody genuinely supported.

The Abilene Paradox underscores key ideas:

  • People may wrongly assume everyone agrees, creating a false sense of consensus—False Consensus.
  • Individuals often stay silent to avoid conflict, leading to decisions no one truly supports—Desire to Avoid Conflict.
  • Poor communication keeps people from sharing their real thoughts, reinforcing the paradox—Communication Breakdown.

To combat the Abilene Paradox and avoid agreeing to decisions that no one truly supports just to evade conflict, foster a culture that encourages open disagreement—your team should feel safe voicing differing opinions. You’ll make decisions that genuinely reflect the group’s interests. You’ll avoid false consensus and ensure you gain authentic buy-in from everyone involved.

Consider a tense cricket match as an example. Two batsmen at the crease find themselves in a dilemma when one hits a powerful shot toward deep cover. Both instinctively start to run, assuming the other wants a run, but they’re well aware of the risk of a run-out. Yet, neither communicates their intentions. The fielder hits the stumps just as one batsman reaches the crease, resulting in a narrow run-out. This example illustrates that clear communication—such as calling “yes” to run or “no” to stay put—could’ve prevented the misunderstanding and reduced the risk of a run-out.

Idea for Impact: Just because everyone’s enthusiastically agreeing with you doesn’t mean they genuinely support your idea. Keep that in mind when everyone claims to love your latest and greatest suggestion.

Wondering what to read next?

  1. Charlie Munger’s Iron Prescription
  2. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’
  3. To Make an Effective Argument, Explain Your Opponent’s Perspective
  4. Couldn’t We Use a Little More Civility and Respect in Our Conversations?
  5. How to Argue like the Wright Brothers

In Praise of Inner Voices: A Powerful Tool for Smarter Decisions

By Leave a Comment

In Praise of Inner Voices: A Powerful Tool for Smarter Decisions When you’re stuck or facing inner conflict, an unexpectedly helpful method is to imagine a conversation between different sides of yourself.

While it might sound unconventional, externalizing your thoughts in this way allows you to step back from the emotional haze. This distance offers fresh perspectives, helping you untangle mental complexities and approach your situation with greater clarity. By stepping outside your own head, you can analyze your reasoning from various angles.

To try this, assign each voice a distinct personality—perhaps one as the “logical realist,” another as the “emotional self,” and a third as the “optimistic risk-taker.” This setup creates a framework for evaluating your thoughts objectively, making it easier to overcome anxiety or indecision. Here’s an example:

Optimistic You: “This new job sounds exciting! You should go for it.”

Cautious You: “But what if it’s a mistake? What if it turns out worse than my current situation?”

Optimistic You: “Even if there are challenges, you’ll grow and learn new skills.”

Cautious You: “That’s true… but what if I fail?”

Optimistic You: “Failure is part of progress—it teaches valuable lessons. Life’s uncertain, and waiting for perfect conditions often means waiting forever. Taking risks is how you move forward.”

Cautious You: “Maybe you’re right. The potential reward might justify the risk.”

Optimistic You: “Exactly! Let’s take the leap.”

This technique can be surprisingly effective at resolving inner conflicts and turns decision-making into an active, empowering process. It shifts you from passive worry to engaging in an imaginative exploration of your inner perspectives. In fact, this method is widely used in therapies like Internal Family Systems (IFS) or Gestalt therapy, where people explore various “parts” of their personality to better understand themselves.

Idea for Impact: Contrary to stereotypes, self-talk isn’t a sign of something being wrong. On the contrary, engaging with yourself—whether through dialogue or journaling—sharpens problem-solving skills, enhances emotional regulation, supports better decision-making, and fosters creativity. It’s a sign of genuine self-awareness and emotional depth.

Wondering what to read next?

  1. The Data Never “Says”
  2. Situational Blindness, Fatal Consequences: Lessons from American Airlines 5342
  3. How to Avoid Magical Thinking
  4. The Solution to a Problem Often Depends on How You State It
  5. What if Something Can’t Be Measured

Chances Fade, Regrets Linger

By Leave a Comment

Chase Your Dream: Effort Fades, Regret Lasts Forever Chasing a dream demands time, effort, money, and relationships. It requires stepping out of comfort zones, breaking old habits, and confronting setbacks. There’s no guarantee of success—only uncertainty and struggle along the way.

But trying beats regretting. Missed chances haunt more than failed attempts. The weight of “what if” lasts a lifetime. Life changes fast; today’s opportunities may vanish. Take the leap while you can. The pain of effort fades, but the pain of inaction lingers.

Idea for Impact: In the end, the highest price is paid by those who never tried, never lived, and never chased what truly mattered.

Wondering what to read next?

  1. That Burning “What If” Question
  2. Five Ways … You Could Be More Optimistic
  3. Some Worry is Useful
  4. ‘Could’ Beats ‘Should’ Every Time
  5. Lessons from the Princeton Seminary Experiment: People in a Rush are Less Likely to Help Others (and Themselves)

Avoid Defining the Problem Based on a Proposed Solution

By Leave a Comment

Avoid Defining the Problem Based on a Proposed Solution Defining a problem with a specific solution already in mind can limit your perspective and obscure the real root causes. This narrow focus often results in quick, ineffective decisions that miss the mark.

When you prioritize a solution over a thorough understanding of the problem, you end up with a superficial analysis and inadequate responses. This approach stifles creativity—your team may hold back ideas, thinking their input won’t be valued. Additionally, framing the problem with a predetermined solution can alienate stakeholders who could provide valuable insights.

Focus on fully defining and understanding the problem first. Seek out diverse viewpoints and remain open to iteration; your initial understanding may evolve as new information comes to light. Being flexible and willing to revisit the problem definition will lead to a clearer picture and better, more effective solutions.

Wondering what to read next?

  1. Overcoming Personal Constraints is a Key to Success
  2. You Can’t Develop Solutions Unless You Realize You Got Problems: Problem Finding is an Undervalued Skill
  3. How to Solve a Problem By Standing It on Its Head
  4. Four Ideas for Business Improvement Ideas
  5. Turning a Minus Into a Plus … Constraints are Catalysts for Innovation

The Fastest Stress Reliever: A Bit of Perspective & Clarity

By Leave a Comment

A Fast Stress Reliever: A Bit of Perspective & Clarity One of the best strategies my coaching clients use to manage stress is a simple shift in perspective. By stepping back from a stressful situation, you gain clarity, manage your emotions, prioritize effectively, and tackle problems with a more constructive mindset.

When life hits us with major challenges—like losing a job or the death of a loved one—we somehow find the strength to power through.

Tiny Annoyances, Big Impact: The Stress Paradox

But the little things? That’s where the real frustration lies. Everyday annoyances like getting cut off in traffic, being shoved by impatient passengers, slow walkers when we’re in a rush, terrible restaurant service, snarky coworkers, or passive-aggressive in-laws can feel like the end of the world.

However, these moments that seem catastrophic at the time are usually just blips on the radar. Stress has a way of turning molehills into mountains, but when you take a step back, you realize these “big” problems rarely matter in the long run. Suddenly, instead of drowning in chaos, you’re calmly navigating through it, realizing you have far more control than you thought.

Shift Your Perspective, Shift Your Stress

This is the core message of Richard Carlson’s Don’t Sweat the Small Stuff… And It’s All Small Stuff (1997; my summary.) Perspective works wonders—it pulls you out of the drama and reminds you that this is just a small chapter in the bigger story of your life. With that clarity, stress starts to fade, leaving room for calm, rational thinking.

Idea for Impact: I rely on my 5-5-5 Rule to keep things in perspective: when you’re about to lose it over something minor, ask yourself—Will this matter in 5 days? 5 months? 5 years? The answer is almost always no. The key is to shift to that “wise-you” mindset when it matters most. Once you do, life becomes far more peaceful—and a lot less stressful.

Wondering what to read next?

  1. Summary of Richard Carlson’s ‘Don’t Sweat The Small Stuff’
  2. Anger is the Hardest of the Negative Emotions to Subdue
  3. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box
  4. Learn to Manage Your Negative Emotions and Yourself
  5. This May Be the Most Potent Cure for Melancholy

Increase Paranoia When Things Are Going Well

By Leave a Comment

Increase Paranoia When Things Are Going Well The makers and operators of the RMS Titanic were so confident in their shipbuilding that its Captain, Edward Smith, one of the world’s most experienced sea captains at the time, had famously declared a few years earlier about another company ship, the RMS Adriatic, “I cannot imagine any condition which would cause a ship to founder. I cannot conceive of any vital disaster happening to this vessel. Modern shipbuilding has gone beyond that.” Well, we all know how the Titanic’s maiden voyage turned out.

Success can sometimes blind us to potential disasters. The Titanic carried 2,207 people but had only enough lifeboats for 1,178. This oversight stemmed from outdated maritime safety regulations that based lifeboat requirements on ship tonnage rather than passenger numbers.

When you’re riding high—whether it’s launching hit products, enjoying a surge of clients, or watching your bank account swell—it’s easy to imagine nothing could go wrong. But disaster can strike faster than you can say “iceberg.” Markets can shift, demand can evaporate, and cash flow can dry up.

Wise people know that fortunes are fickle. They question success more than failure, asking more when things are going well than when they’re struggling. They anticipate problems by asking, “What do I want, and what could get in the way?”

Idea for Impact: Success should sharpen your awareness. See paranoia not as irrational fear but as vigilance. Even in prosperity, maintain a nagging sense of potential danger. Stay alert, anticipate challenges, and adapt swiftly. Never let complacency set in, even in the best of times.

Wondering what to read next?

  1. Situational Blindness, Fatal Consequences: Lessons from American Airlines 5342
  2. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect
  3. The “Ashtray in the Sky” Mental Model: Idiot-Proofing by Design
  4. The Historian’s Fallacy: People of the Past Had No Knowledge of the Future
  5. Four Ideas for Business Improvement Ideas

Situational Blindness, Fatal Consequences: Lessons from American Airlines 5342

By Leave a Comment

How Situational Blindness Caused the American Airlines-Black Hawk Fatal Collision Near Reagan National Airport Earlier this week, I mentioned how accidents rarely result from a single cause, but rather from a series of factors that align to trigger disaster. On their own, these ‘contributing factors’ may seem minor, but together, they can lead to significant incidents, as was the case on Wednesday night.

An American Airlines flight (5342,) operated by American Eagle/PSA, collided with an Army Black Hawk helicopter near Reagan National Airport (DCA) in Washington D.C., sending both aircraft into the Potomac River. Tragically, all 60 passengers and 4 crew members aboard the flight, along with the 3 soldiers in the helicopter, lost their lives. Investigations are underway, but while it’s too early for deductions, it appears that a combination of factors contributed to this devastating event.

The Black Hawk was flying under Visual Flight Rules (VFR,) relying heavily on visual references to navigate. This required the pilots to maintain visual separation from other aircraft and use landmarks for guidance. Although typically crewed by four, this Black Hawk had only three personnel aboard. It is unclear whether a single pilot was at the controls, but the absence of a second pilot may have removed a crucial safety layer. In a high-traffic airspace like this, having two pilots flying allows for cross-checking decisions, reducing the risk of errors. Disorientation is a real danger, especially at night with lights reflecting off the river. A second pilot would have provided an additional perspective for decision-making, an extra set of eyes for maintaining visual separation, and crucial support for monitoring instruments and communicating with air traffic control, all of which enhance situational awareness.

The Black Hawk pilot can be heard on the radio confirming visual contact with the incoming aircraft, stating, “PAT 25 [call sign of the Black Hawk] has the traffic in sight, request visual separation.” This indicated that the pilot had assumed responsibility for maintaining a safe distance. The air traffic controller approved the request, effectively transferring collision avoidance duties to the helicopter crew. However, the Black Hawk was supposed to be flying at 200 feet but was instead at an altitude of 350 to 400 feet when the collision occurred—just as Flight 5342 was descending. This altitude discrepancy was a critical error and a key factor in the crash. Notably, just over 24 hours before this fatal incident, another American Eagle jet had to abort its landing after coming dangerously close to a helicopter in the same congested airspace.

There may also have been confusion about which aircraft the Black Hawk needed to avoid. The pilot may have mistakenly identified a different aircraft—either one following Flight 5342 in the landing sequence or another departing from the airport. Although air traffic control communications followed standard procedures, clearer identification of aircraft could have helped prevent the tragedy.

Ultimately, the crash suggests that a series of mistakes—misidentification, altitude discrepancies, and the challenges of navigating busy airspace—may have contributed to the collision. While the Black Hawk was highly maneuverable and could have potentially adjusted its course, these errors seem to have compounded, making avoidance increasingly difficult.

Wondering what to read next?

  1. The “Ashtray in the Sky” Mental Model: Idiot-Proofing by Design
  2. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect
  3. How Contributing Factors Stack Up and Accidents Unfold: A Case Study of the 2024 Delta A350 & CRJ-900 Collision
  4. Question the Now, Imagine the Next
  5. What Airline Disasters Teach About Cognitive Impairment and Decision-Making Under Stress

Our 10 Most Popular Articles of 2024

By Leave a Comment

Top Blog Articles of 2024 Here are our most popular exclusive features of 2024. Pass this on to your friends; if they like these, they can sign up to receive our RSS feeds.

  1. Stop Blaming Your Parents for Your Current Problems. Blaming your parents traps you in the past, preventing growth. Therapy should empower you to focus on what’s within your control today, allowing you to move beyond old wounds and embrace positive change.
  2. Embrace Imperfection to Thrive Like Toyota. Toyota’s culture fosters continuous self-reflection, known as “Hansei,” where mistakes are acknowledged and used to improve. Regular “Hansei-Kai” meetings ensure ongoing progress by analyzing performance and discouraging the pursuit of perfection.
  3. Conquer Paralysis, Not Fear. Fear may hold you back, but paralysis keeps you stuck in place. By acknowledging and embracing fear, you can push past it.
  4. Turn Disagreements into Dialogue Using Neutral Phrasing. Use neutral language, like “it seems,” to separate the person from the problem, reducing defensiveness. This approach encourages understanding, fosters meaningful conversation, and shifts focus from blame to mutual problem-solving.
  5. Discover Why Philosophy Matters for Your Life. Philosophy helps explore deep questions about existence, ethics, and meaning, offering guidance toward more fulfilling pursuits. It encourages the development of virtues and principles, with an emphasis on living a life grounded in purpose rather than mere happiness.
  6. Host a Personal Hackathon: Innovation Isn’t Just for Tech Companies. The hackathon, initially a tech-driven event, sparks creativity and rapid results. Dedicate time to neglected projects, idea brainstorming, or team collaboration—creating a focused, deadline-driven environment that promotes innovation and clears backlogs.
  7. Avoid Undermining Your Success with Smarts Alone. Overvaluing intelligence can limit your success. Neglecting diplomacy, ignoring feedback, and working independently can hold you back.
  8. Pitch Problems, Not Ideas, to Drive Innovation. By focusing on problems instead of ideas, you inspire collaboration and creative solutions. Problems resonate on an emotional level, engaging others, while ideas often meet resistance.
  9. Think Before You Drop That Truth Bomb. Before speaking your truth, ask yourself: Does it need to be said now, and by you? Consider timing and context, as sometimes holding back can preserve relationships and avoid unnecessary conflict.
  10. Lead with Toughness, Not Popularity. True leadership requires making difficult, sometimes unpopular decisions. Focus on organizational goals and facts, not personal approval.

And here are some articles of yesteryear that continue to be popular:

We wish you all a healthy and prosperous 2025!

Wondering what to read next?

  1. Our 10 Most Popular Articles of 2022
  2. Our 10 Most Popular Articles of 2023
  3. In Praise of Inner Voices: A Powerful Tool for Smarter Decisions
  4. Situational Blindness, Fatal Consequences: Lessons from American Airlines 5342
  5. Accidents Can Happen When You Least Expect Them: The Overconfidence Effect

How to … Get into a Creative Mindset

By Leave a Comment

Rangaswamy Srinivasan: Pioneering Advances in Laser Surgery Techniques In 1981, Rangaswamy Srinivasan, a chemist at IBM Research, and his colleagues embarked on a mission to identify an organic substance suitable for testing an ultraviolet excimer laser—an innovative tool capable of etching intricate designs into polymers for computer chips.

On November 27, in a moment of inspiration, Srinivasan brought some leftover Thanksgiving turkey into his laboratory for laser experimentation. After a series of trials and adjustments, he successfully produced clean, precise incisions in the turkey’s cartilage without causing any thermal damage to the surrounding tissue.

This serendipitous discovery of ablative photodecomposition paved the way for LASIK eye surgery, a procedure that requires precise alterations to the cornea’s shape to correct various vision problems. This groundbreaking technique has since transformed the lives of millions, providing a painless solution for myopia, hyperopia, and astigmatism.

Idea for Impact: The more you plunge into exploration and nurture that curious spark, the more you turn curiosity into a regular habit. To up your odds of those delightful “aha!” moments, don’t shy away from a bit of uncertainty and experimentation every now and then. Embrace the art of intelligent floundering—give new ideas a whirl and toss around a few “what if” questions. Frame your thoughts with a touch of experimentation by musing, “What if I tried it this way?” or “Why wouldn’t that work better?” You never know; your next big breakthrough might just be lurking in the leftovers, waiting for you to discover it!

Wondering what to read next?

  1. Invention is Refined Theft
  2. Your Product May Be Excellent, But Is There A Market For It?
  3. Constraints Inspire Creativity: How IKEA Started the “Flatpack Revolution”
  4. HP’s “Next Bench” Innovation Mindset: Observe, Learn, Solve
  5. Van Gogh Didn’t Just Copy—He Reinvented