Right Attitudes

Ideas for Impact

Meetings

Chime In Last

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The 30-Second Recap at Meetings As a meeting’s thought-leader, or be seen as it’s decision-maker or arbiter, chime in last.

On an important topic, hear everyone out and withhold your judgments until the end. By speaking first, you’ll cast undue influence over the proceedings.

When you’re ready to speak, restate the meeting’s purpose. Call attention to the essential decision to be made. Acknowledge everyone’s points and counterpoints. Push for the next steps.

Spread your thanks liberally—acknowledge the contributions everyone has made. Be prepared to concede tangents, pitfalls, or different perspectives and points of view.

Concentrate on the outcome. It’s the result that matters, not your role in it.

Idea for Impact: Best of all, speaking last empowers you to incorporate the best of what’s been said and be diplomatic about appealing to everyone’s interests. Chiming in last also allows you to manage the alignment of everyone’s expectations and evade unanticipated criticisms of your viewpoints.

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  1. How to Prepare for Meetings
  2. Never Give a Boring Presentation Again
  3. The High Cost of Winning a Small Argument
  4. How to Decline a Meeting Invitation
  5. Why They Don’t Understand You and What to Do About It

Micro-Meetings Can Be Very Effective

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Discussions expand to fill the time allotted (per Parkinson’s Law,) especially when people haven’t prepared for them well.

If your meetings tend to run long and aren’t producing tangible results, consider micro-meetings.

Focus on discussing and deciding on a single problem within, say, 15 minutes. Ask people to do their homework and come thoroughly prepared.

Micro-Meetings Offer Big Benefits Let the critical decision-makers pre-wire one another before the meeting—they can discuss one-on-one the main points and settle any differences of opinion.

  • Clarify the meeting’s purpose before starting the session. Even if you think everyone knows it, it helps restate the meeting’s objective and sharpen the group’s focus.
  • Allow people brief statements about their positions and clarifying questions. Take full-fledged discussions offline.
  • Not every exchange of ideas needs to happen in a meeting. Use shared documents that can be revised and tracked by several people in real-time.
  • Keep everyone standing. The discomfort of standing for long, especially before lunchtime or at the end of the day, can keep the meetings short and to-the-point.
  • End well. Conclude the meeting with an action plan and an exact timeframe. State the decisions the group has made and who owns what.

Yes, micro-meetings will seem brusque and hasty. But setting a focused agenda and staying on-topic will keep people paying attention and steer meetings to conclusive decisions.

Many teams use micro-meetings for daily huddles, check-ins, or “scrum meetings.” There’s no good reason why this type of meeting should be availed exclusively for such occurrences.

Wondering what to read next?

  1. How to Prepare for Meetings
  2. How to Decline a Meeting Invitation
  3. How to Stop “Standing” Meetings from Clogging Up Your Time
  4. Save Time by Meeting in Others’ Offices [Effective Meetings]
  5. Don’t Let the Latecomers Ruin Your Meeting

Dining Out: The Rule of Six

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Dining Out: Rule of Six Meal manners entail pacing yourself with others—starting and finishing each course of the meal. I’ve previously written,

At the table, wait until everyone is served. Begin to eat only after the host or the most important guest does. Follow this guideline for each course of the meal. Pace yourself such that you finish at about the same time as everybody else at your table.

A subtlety: if you’re dining out in a smaller group, wait for everyone to be served before you begin. If you’re joining a larger party (say, ten or more,) the “rule of six” prescribes that you can start eating as soon as six people have been served.

At buffet meals, collect your food and wait until three others join you at the table before beginning to eat.

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How to Minute a Meeting

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How to Minute a Meeting If you’re the unlucky minute-taker tasked with recording a discussion for the benefit of posterity, remember that minutes are expected to contain essentially a reliable record of what transpired at the meeting, key decisions taken, and action items.

In principle, meetings exist for people to inform and decide, but, in reality, lots of what people say in meetings will be trivial, pointless, and unhelpful. Unless specifically required by the forum, you don’t have to scribble down each and every pearl of wisdom that ensues. Per Wikipedia, the term “minutes” derives from the Latin minuta scriptura (“small writing,”) meaning “rough notes.”

The BBC political satire Yes, Prime Minister (1986–88; prequel Yes Minister, 1980–84,) that masterly class on politics, manipulation, and being manipulated, has particularly handy advice on meeting minutes. From the ‘Man Overboard’ (clip) and ‘Official Secrets’ (clip) episodes,

  • A minute is a note for the records and a statement of action, if any, that was agreed upon.
  • It is characteristic of all discussions and decisions that every meeting member has a vivid recollection of them and that every member’s recollection of them differs violently from every other member’s recollection. Consequently, we accept the convention that the official decisions are those and only those which have officially recorded in the minutes by the officials … if a decision had been officially reached, it would have been officially recorded in the minutes by the officials.
  • The purpose of minutes is not to record events, it is to protect people.
  • People frequently change their minds during a meeting. Therefore, what is said at a meeting merely constitutes the choice of ingredients for the minutes. The minute-taker’s task is to choose, from a jumble of ill-digested ideas, a version that represents the [powerful person’s] views as he would, on reflection, have liked them to emerge.
  • Minutes do not record everything that was said at a meeting. Minutes are constructive—they are to improve what is said, to be tactful, to put in better order.
  • Minutes, by virtue of the selection process, can never be a true and complete record. Minutes don’t constitute a true record.

You’ll have to maintain a Zen-like focus on why everybody disagrees with somebody and how nobody agrees to do what anybody could have done. But you don’t have to work hard to keep yourself awake either.

As soon as you’ve circulated those minutes and got them approved, you can file them away. Nobody may ever actually read them in the future.

Wondering what to read next?

  1. How to Prepare for Meetings
  2. Is Showing up Late to a Meeting a Sign of Power?
  3. Don’t Let the Latecomers Ruin Your Meeting
  4. How to Decline a Meeting Invitation
  5. How to Stop “Standing” Meetings from Clogging Up Your Time

Don’t Let the Latecomers Ruin Your Meeting

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Latecomers not only demoralize and disrespect those who turn up on time and have to wait around but also hurt the meeting’s productivity—especially if you have a tight and structured schedule.

  • Always start and end your meeting at the appointed time. Are your attendees tardy because they know that you don’t start the meeting promptly? Do you tend to wander off-topic?
  • Confirm that there’re enough chairs in the meeting room. A latecomer can disrupt a discussion by dragging chairs over from other meeting rooms.
  • Don't Let the Latecomers Ruin Your Meeting Don’t reprimand or embarrass a latecomer during the meeting. Speak to her later. Does she understand that she has a clearly defined role in this meeting? (People are often late to events because they’re not entirely convinced about whether they really want—or need—to be there.)
  • Don’t go over an agenda item to help a latecomer catch up. Recapitulate the key points only if the latecomer’s inputs are necessary to what’s left on the agenda.
  • If you have a chronic latecomer, check if he has a schedule-conflict. Confirm that his participation is still relevant. If he doesn’t want to—or need not—attend the entire meeting, pull him to the top of the agenda. Let him contribute and leave.
  • Try to corral the chronic latecomers by stopping by their desks en route to the meeting.
  • Could you make the meeting more beneficial for all your attendees? Invite suggestions for mutual gain so that everyone feels more productive.

Also, be alert to power trippers who get a small thrill in keeping others waiting, and then requiring you to start over or recapitulate when they arrive.

Wondering what to read next?

  1. How to Prepare for Meetings
  2. How to Stop “Standing” Meetings from Clogging Up Your Time
  3. How to Decline a Meeting Invitation
  4. Is Showing up Late to a Meeting a Sign of Power?
  5. A Great Email Time-Saver

What Happens When You Talk About Too Many Goals

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Matthew Pritchett's cartoon: Labour For the Many Brexit Positions Not the Few

To supplement this illustrious sketch by the British cartoonist Matt Pritchett, an excerpt from HuffPost’s article on “How Jeremy Corbyn Lost The Election,”

One big problem was the sheer size of the [Labour Party] manifesto and the number of policies on offer. Candidates complained that they didn’t have a single five-point pledge card like the one Tony Blair made famous. While the Tories had a simple message of ‘Get Brexit Done,’ Labour lacked a similarly easy ‘doorstep offer.’ “We had so much in the manifesto we almost had too much,” one senior source said. “It felt like none of it was cutting through. You needed to boil it down.”

“We tried to give a retail offer and also a grand vision and ended up falling between the two stools. To get across ‘you’ll be better off with Labour,’ we should have made our position clearer much earlier.”

Idea for Impact: Distill your goals into simple messages that others will find relevant and timely. When it comes to persuasion, clarity and conciseness are critical. Weak messages meander. Smart messages immediately express what’s important and help rally your resources towards your mission.

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Never Give a Boring Presentation Again

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When speaking to an audience, clarity and conciseness are critical.

Even the most exciting content can become meaningless if your audience can’t absorb your message.

When preparing a speech, begin at the end

Never Give a Boring Presentation Again: Focus on Three Core Messages Ask yourself, “If my audience can remember only three points from my presentation, what do I want them to remember?” Distill your message into three six-word bumper stickers. Frame your presentation around those three core messages.

If you’re addressing an audience that you aren’t familiar with, ask the organizers for the names of a half dozen people who will be in the audience. Contact them and find out about their backgrounds and their expectations for your presentation.

Don’t assume that ‘easy to understand’ could be interpreted as ‘too simple.’

Engage your audience effectively by quickly introducing your messages, perhaps with an interesting story or anecdote. Explain why you care your messages so deeply, and convince your audience members that they should, too.

Being short and snappy also helps you finish promptly and show respect for your audience’s schedules.

Idea for Impact: Don’t try to cover too much ground

A great speaker is made not by what they say but by what they choose not to say. Be clear on the purpose of your presentation and let that govern what content you include or exclude.

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How to Stop “Standing” Meetings from Clogging Up Your Time

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Monthly staff conferences, progress updates, weekly sales calls, and other regularly scheduled “standing” meetings, essential though they may be, tend to be wasteful, especially so when they’re convened per tradition and attended out of an obligation.

How to Stop 'Standing' Meetings from Clogging Up Your Time The beginning of the year is a great time to examine all the standing meetings that you’re invited to. Review your calendar and consider the RoI of each standing meeting. Make each one of those meetings defend the use of your time—and your employees’ time.

Ask how else you could accomplish the goals of each meeting efficiently. If you must hold a meeting, remind all its participants of the reasons for gathering, and check if the meeting—and the frequency—still serves that purpose. Rewrite the charter of these meetings if necessary. Look at ways to complete the meetings more efficiently—perhaps in half the time, half as frequently, or with half the people.

For instance, a design team may convene for twice-a-week status reports at the project launch while there may be many decisions to make. Once the early frenzy subsides, only a monthly meeting may be justified, complemented by frequent status updates shared via email.

Idea for Impact: Don’t keep going to every meeting just because you’re invited, or because you think you have to.

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  2. How to Prepare for Meetings
  3. Email Tips: Delegating to Another’s Employee
  4. Save Time by Meeting in Others’ Offices [Effective Meetings]
  5. The Three Dreadful Stumbling Blocks to Time Management

A Great Email Time-Saver

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When you’re trying to schedule a meeting with someone, make it easier for them to respond by proposing one or two choices in your initial email: “How about 9:00 AM on Tuesday?” or “Are you available on Tuesday at 10:00 AM or on Wednesday at 3:00 PM?”

Don’t give them many options (“any time next week”) or, worse yet, don’t ask them to leaf through their calendar and suggest a time (“I know you’re busy. Let me know when you want to meet.”)

Keeping it brief and specific maximizes the chance that one of your suggested times will work out, and they’ll quickly say “yes” without further iteration.

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Don’t One-up Others’ Ideas

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A manager who has the tendency to put his oar in his employees’ ideas ends up killing their ownership of ideas. This diminishes their motivation and performance.

When employees feel disrespected or unappreciated, survival instincts will kick in—employees turn inward and stop participating fully in their teams. It will only erode their commitment and led to poor results.

People Tend to Reject Ideas Offered by Others in Favor of Their Own

'What Got You Here Wont Get You There' by Marshall Goldsmith (ISBN 1401301304) In the bestselling What Got You Here Won’t Get You There (2007,) the celebrated leadership coach Marshall Goldsmith describes this behavior as the tendency to “add too much value.”

If you’re inclined to get wrapped up in adding your two cents and improving the quality of an idea a little, you may devalue an employee’s commitment to execute the idea:

Imagine an energetic, enthusiastic employee comes into your office with an idea. She excitedly shares the idea with you. You think it’s a great idea. Instead of saying, “Great idea!” you say, “That’s a nice idea. Why don’t you add this to it?” What does this do? It deflates her enthusiasm; it dampers her commitment. While the quality of the idea may go up 5 percent, her commitment to execute it may go down 50 percent. That’s because it’s no longer her idea, it’s now your idea.

Don't One-up Others' Ideas

Effective Coaching is Helping Others Discover Insights

Focus on helping others discover insights—not by solving the problem for them, but by helping them improve how they’re thinking about the problem.

  • If you have an idea that the other must hear, don’t tell them immediately. Use Socratic questioning to tease the idea out of them.
  • Examine how you hand out ideas. Resist the temptation to add your advice. Before you propose an idea, pause and ask yourself, “Is it worth it?”
  • Avoid declarative statements such as “you should …” or “I think … .”
  • The higher up you go in an organization, the more your suggestions become interpreted as orders.
  • Don’t marginalize the concerns of your team members in the interest of moving your ideas forward. Ignoring employees’ inputs can send a message to the entire team that you’re not actually looking for their creative ideas, but that you’ve got your own agenda and just want them to rubberstamp it.
  • Get your team involved early. People are more motivated to do the things they have to do if they are part of the planning and strategy.

Idea for Impact: Improve your team performance by encouraging better thinking, not by handing out advice.

Don’t give unsolicited advice. Don’t make team decisions to which you—but nobody else—is committed. Learn to persuade others to see things your way by tapping into their talents, passions, and abilities.

Remember, being an effective manager is not about winning yourself; it’s about making other people winners.

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