Learning

The fear of failure—atychiphobia—is such a significant psychological threat to motivation that it can instinctively cause you to sabotage your likelihood of success. If you fear failure and limit your activities, you are acutely impeding the knowledge and wisdom that comes from opening yourselves up to the new and the unfamiliar.

In “Self-Renewal: The Individual and the Innovative Society”, John Gardner (1912–2002,) an activist and a member of Lyndon Johnson’s cabinet, reminds us that openness to new experience is vital to learning and self-renewal:

One of the reasons why mature people are apt to learn less than young people is that they are willing to risk less. Learning is a risky business, and they do not like failure. … By middle age, most of us carry in our heads a tremendous catalogue of things we have no intention of trying again because we tried them once and failed. … We pay a heavy price for our fear of failure. It is a powerful obstacle to growth. It assures the progressive narrowing of the personality and prevents exploration and experimentation. There is no learning without some difficulty and fumbling. If you want to keep on learning, you must keep on risking failure—all your life.

Corporate training in procedures usually doesn’t stick when the techniques learned are not immediately necessary on the job. If more than a few days pass between training and application, it seems employees cannot recall what they’ve learned.

In order for training to be effective and for employees to retain their newfound knowledge, there needs to be an element of on-the-job reinforcement. A guide can observe, correct, or commend on-the-job application of the training. This follow-up approach will solidify new information and give employees the benefits of experience.

If a certain procedure is required infrequently (say, just a few times each year,) employees may never remember it, not to mention master it. This issue may arise frequently as many organizational processes are only used sporadically.

Until a skill is completely ingrained and natural, employees won’t use it effectively.

To ensure employee familiarity with all relevant processes, even those used infrequently, every organization should consider appointing a Process Sherpa, a process guide.

The Process Sherpa would be analogous to the Sherpas, high-altitude mountaineering guides who help explorers carry loads and negotiate dangerous, ice-covered in the Himalayas and elsewhere. [See yesterday’s article for more on the Sherpas and pioneering explorers Tenzing Norgay and Edmund Hillary.]

The Process Sherpa would understand the wide variety of a company’s processes—filing expense reports, hiring contractors, searching a database of technical reports, preparing quarterly budgets, developing the annual operating plan, preparing for financial audits, and the rest. When the demands of these tasks fall beyond an employee’s understanding, the Process Sherpa could step in and help.

The Process Sherpa position could be adjustable and elastic. It could be a full-time, dedicated role, or the Sherpa responsibilities could be divvied up amongst many employees—after considering the needs of the organization and the expertise of the Sherpas in individual processes.

A Sherpa would not only assist employees, but could also improve the business processes themselves. Having personally witnessed the employees’ challenges, the Sherpa could modify processes to make them simpler and more effective.

Learning

Fear of Failure is an Obstacle to Growth

Making Training Stick: Your Organization Needs a Process Sherpa

Until a skill is completely ingrained and natural, employees won’t use it effectively.

Learning

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Until a skill is completely ingrained and natural, employees won’t use it effectively.

Wondering what to read next?