Goals

A Fast-Food Approach to Management // Book Summary of Blanchard & Johnson’s ‘The One Minute Manager’

October 20, 2015 By Nagesh Belludi Leave a Comment

The “One Minute Manager” is one of those best-selling business books that I’ve heard a lot about but never actually read, until recently. First published in 1982 and subsequently translated into dozens of languages, this book has sold over 13 million copies. Legions of managers and HR-trainers swear by this book. Organizations around the world have distributed it as mandatory reading to their employees.

The book’s central ideas are simplistic and cliched:

When managers treat their employees right and give them clear directions, they’ll feel good about themselves and develop into happier, more productive workers.
Employees learn only through positive reinforcement when they do something right and through sharp criticism when they do something wrong.

Written as an allegory, the “One Minute Manager” follows an aspiring young manager who discovers the one-minute manager when seeking to find and learn from an effective manager.

The one-minute manager is rarely seen around, doesn’t like to participate in any of his staff’s decision-making, and makes only brief appearances to reward or reprove. His minimalist approach to employee management consists of:

One-minute goal-setting, where the manager discusses the employee’s goals frequently and resets them when necessary, and
One-minute praising and one-minute reprimand, where the manager gives specific, immediate, and direct appreciative or corrective feedback on how he thinks the employee is doing versus set goals. While reprimanding, the one-minute manager takes care to separate the performance from the person; he chastises the behavior, not the person.

Oddly enough, the authors encourage managers to shake hands or touch employees’ shoulders “in a way that lets them know you are honestly on their side” and then encourage, reassure, and show support.

There’s nothing intriguing, stimulating, or profound in this book to justify its popularity. Perhaps its simplicity was intentional—the fable-like narrative quickly grabbed attention. It struck a resonant chord in the 1980s and catered to a sense of urgency within organizations to quickly and easily make managers effective.

The One Minute Manager’s fast-food approach to management focuses on just two elements of what managers do: goal-setting and giving feedback. There’s nothing about employee development, delegation, compensation and benefits, teams, and other important elements of a manager’s responsibilities.

Recommendation: Skim. This book is an introductory quick-read for new managers who may be particularly inexperienced with setting goals and appraising employees.

Goals Gone Wild: The Use and Abuse of Goals

July 7, 2015 By Nagesh Belludi 2 Comments

An article in The Economist (7-March-2015 Issue) discussed the side effects of goal setting, more specifically the perils of overprescribing goals. This article echoes my earlier commentary on “The Trouble with Targets and Goals.”

The Economist article mentioned a Harvard Business School paper titled “Goals Gone Wild” by Lisa D. Ordonez, et al. This engaging literature review discusses many of the predictable side effects of goal setting on individual and organizational performance:

When goals are too specific, they can narrow people’s focus. People tend to fixate on a goal so intensely that they overlook aspects of a task that are unrelated to the goal. Even if unrelated, these overlooked details may be significant enough to warrant attention.
When people are assigned too many goals, this can encourage them to concentrate on tasks that are comparatively easier to achieve.
When goals aren’t afforded an appropriate time-horizon, they can distort long-and short-term priorities. Short-term goals can steer people toward myopic behavior that harms their organization in the long term. Conversely, long-term goals can be vague about the immediate course of action and obscure what’s required in the short term.
When goals are too challenging, they can discourage risk-taking. As a result, people may use deceitful methods to reach their goals or even misrepresent their performance levels—they may exaggerate their feats, conceal underperformance, or claim unmerited credit. The authors acknowledge the complexity of setting goals “at the most challenging level possible to inspire effort, commitment, and performance—but not so challenging that employees see no point in trying.”
When goals are complex, specific, and challenging, they can push people to focus narrowly on performance and neglect opportunities for experiential learning.
When goals are comparative, i.e., when goals pit employees against their peers, goals can hinder cooperation between people and even create a culture of unhealthy competition within a team.
When goals, by definition, try to increase extrinsic motivation, they can subdue people’s intrinsic motivation. Goals can challenge some people far more or far less than necessary if the intrinsic value of the job itself is already deeply motivating.
When goals fail to consider individuals’ skills or prior achievements or when they are not tailored enough, they can be too easy for some and too difficult for others. On the other hand, customizing goals can lead to feeling of discrimination or favoritism.

A Warning Label for Setting Goals

The authors propose a clever cautionary graphic sign and conclude,

For decades, scholars have prescribed goal setting as an all-purpose remedy for employee motivation. Rather than dispensing goal setting as a benign, over-the-counter treatment motivation, managers and scholars need to conceptualize goal setting as a prescription-strength medication that requires careful dosing, consideration of harmful side effects, and close supervision.

Idea for Impact: Set objectives that are not only well designed, but also challenging and attainable.

Collegial Goal-Setting and Goal-Monitoring?

April 28, 2015 By Nagesh Belludi Leave a Comment

An article in The Economist (7-Mar-2015 Issue) mentions a new trend in setting and monitoring goals. The “Quantified Work” system lets employees collaborate with each other to set targets for their peers.

Apparently, this collegial system has improved performance and transparency at Google, Twitter, Intel, and Kroger, among other organizations. “Quantified Work” is a checks-and-balances system which allows peers to set and monitor goals for each other. This both enforces accountability and ensures that goals are neither too hard nor too easy.

Kris Duggan, CEO of BetterWorks, the Silicon Valley startup behind “Quantified Work,” argues, “The traditional once-a-year setting of employee goals and performance review is totally out of date. To really improve performance, goals need to be set more frequently, be more transparent to the rest of the company, and progress towards them measured more often.” Amen to that.

Interestingly, the article mentions that achieving 60–70% of the goals thus set is considered normal rather than a failure. The article also cautions that salary raises and bonuses should not be linked to these goals. I deduce that “Quantified Work” is more for collaborative task-and-deadline management than for meaningful employee performance assessment.

In my consulting practice, I have tested collaborative task management. It’s not as efficient as it purports to be: employees tend to get carried away and spend more time adding goals and checking performance than doing actual work.

The Trouble with Targets and Goals

March 17, 2015 By Nagesh Belludi Leave a Comment

In a well-known 1992 Harvard Business Review article as well as a book on translating strategy into action, Robert Kaplan and David Norton explained the need for a “balanced scorecard.” They encouraged leaders to develop tools with which to monitor the performance of any organization. The authors explained, “Think of the balanced scorecard as the dials and indicators in an airplane cockpit. For the complex task of navigating and flying an airplane, pilots need detailed information about many aspects of the flight, like fuel level, airspeed, altitude, bearing, etc.”

Goals are effective apparatus—a persuasive system indicating what achievements matter the most to an organization. Well-defined objectives, expressed in terms of specific goals, often direct an organization’s performance, sharpen focus on the execution of the organization’s strategic and operative plans, and boost productivity.

In terms of an individual within a company, goal-setting is especially important as a way to provide ongoing and year-end feedback. You can give employees continuous input on their performance and motivate them by setting and monitoring targets.

Still, there are four things to look out for when setting and managing targets:

Some organizations get so overwhelmed with setting and meeting targets that managers tend to adopt whatever behaviors necessary to meet the goals set by their superiors.
Some organizations get carried away and set too many targets. While goals are beneficial, having more of them is not necessarily better. In fact, too many targets can lead to stress, muddled efforts, and organizational atrophy. In this instance, employees feel as if they’re being asked to throw darts in multiple directions all at once. Adding to the confusion, priorities can even conflict with one another—e.g. decreasing production cycle-time while not hiring more workers or buying more equipment. According to a 2011 study by consulting firm Booz (now named Strategy&), 64% of participating global executives reported facing too many conflicting priorities. The celebrated management consultant Peter Drucker famously advised his clients to pursue no more than two priorities at a time:

Develop your priorities and don’t have more than two. I don’t know anybody who can do three things at the same time and do them well. Do one task at a time or two tasks at a time. That’s it. OK, two works better for most. Most people need the change of pace. But, when you are finished with two jobs or reach the point where it’s futile, make the list again. Don’t go back to priority three. At that point, it’s obsolete.

Sometimes, organizations can be so eager to reach a target that they institute an overly aggressive system (unreasonable “stretch goals“) in an attempt to drive people to heroic levels of performance. Instead, it’s best to have goals that represent what senior management thinks ought to happen, not the contents of their wildest dreams.
When grading an employee’s performance depends heavily upon that individual meeting his targets (e.g. bonuses promised to salesmen who achieve certain revenue targets,) it can pit employee against employee. This tends to create an unhealthily competitive environment with colleagues scrambling over each other to get to the client or show off their achievements to management. Conflicts and rivalry between employees is one of the dominant criticisms of the individual performance rating system and the forced ranking system that many companies currently practice.

Idea for Impact: In goal-setting, less is more and simple is better. A few well-chosen, consequential targets and goals can sharpen an individual’s or an organization’s focus and boost productivity. Too many targets can lead to stress and even disaster.

Seek Discipline, Not Motivation: Focus on the WHY

March 3, 2015 By Nagesh Belludi 7 Comments

Motivation is glorified as a personal trait. While it is beneficial to be motivated, folks who actually manage to get things done are those who find a way to work at whatever they are interested in even when they do not really feel like doing it.

Discipline is Fixating on What You Want

“More than those who hate you, more than all your enemies, an undisciplined mind does greater harm,” the Buddha taught as per the Dhammapada.

Seek Discipline, Not Motivation Whatever form of personal character it takes—self-control, dedication, endurance, persistence, resolve, willpower, or self-regulation,—discipline is one of the biggest differentiators between successful and unsuccessful people.

The British philosopher and mathematician Bertrand Russell wrote in “On Education” (1926,) “Right discipline consists, not in external compulsion, but in habits of mind which lead spontaneously to desirable rather than undesirable activities.” Discipline is the conscious ability to prevail over distractions, avoid opportunities for gratification, regulate your emotions and actions, overrule impulses, and exert mindful self-control to fulfill your immediate goals and aspirations.

A Simple Hack to Develop Discipline: Focus on the WHY

Many of the goals you strive for—like losing weight—require you to choose between a smaller but immediate reward and a larger but remote reward. For instance, if you are dieting and are presented with a cake, you face a choice between the immediate indulgence of eating the cake and the more distant incentive of losing weight. Renouncing immediate pleasure in order to reap future benefits can pose an enormous challenge.

Research by Dr. Kentaro Fujita of Ohio State University shows that participants who considered why they had to do something were better able to inhibit their impulses when presented with immediate temptations. They also exerted greater self-control and stuck with a task longer than those who thought just about how they could do something. For example, Fujita’s research suggests that if you focus on your ultimate goal of losing weight, you are more likely to reinforce your dieting discipline. You are more likely, then, to indulge in a slice or two of pizza and avoid eating the entire pizza than if you would just try to fill up on salad and avoid eating the pizza altogether. This complements my “cut back, do not cut out” tip for dieting success based on how abrupt deprivation from pleasures often results in guilt and over-indulgence.

Idea for Impact: Focus on the ends rather than the means. To build up discipline and self-regulation, keep your goal itself at the front and center of your concentration instead of focusing on how to reach it.

Is a task worth doing worth doing poorly? [Two-Minute Mentor #4]

December 4, 2012 By Nagesh Belludi Leave a Comment

You’ve likely encountered career books or motivational speakers who urge you to work hard and give ‘it’ everything you can. While throwing yourself into work on every project and shooting for perfection is admirable, there are several downsides. Before long, you may find yourself forfeiting time with family, friends, or on hobbies as you feel increasingly pressed for time.

In actuality, you don’t have to give 110% or even 100% to everything you do.

Successful people are very selective about when they push themselves to the max—they do so only when the stakes are big enough and when it’s entirely justified.

Not everything you produce has to be perfect. Many of the results that matter can be less imperfect than allowable, but relevant enough.

Imperfection is often a satisfactory outcome. A 110% effort might not move you any closer to your goals than an 80% or a 90% effort.

Your time, energy, and other resources are in short supply. Constantly weigh your efforts against the expected benefits. Consider output-to-input efficiency. Be aware of the point of diminishing returns and don’t contribute more effort than is necessary. Make prudent compromises between reasonable effort and perfection.

Missing in SMART goals: the ‘Why’

February 8, 2010 By Nagesh Belludi Leave a Comment

The ‘SMART’ technique (see this excellent introduction) is a popular framework for effective goal setting. Generally, the acronym SMART stands for Specific, Measurable, Attainable, Realistic, and Time-bound requisites for goals. Some people use different denotations and variations; others use the expanded ‘SMARTER’ form or focus only on the measurable and time-bound (‘MT’) characterization of goals.

Quite often, goals—even the SMART ones—fail to stimulate action beyond the initial burst of motivation. The simple reason for this slip is that goals tend to lack visibility for the “true ends.”

Make Your Goals Stick

A goal that lacks an underpinning of meaning and personal significance is likely to run out of steam. Therefore, a goal or resolution can be inspiring only when you can connect it to a larger purpose.

When you define any goal, identify its “true ends”—what benefits you expect to gain by successfully pursuing an idea or goal. For example,

Instead of “Join a fitness center and workout every day,” try “Lose fifteen pounds by 6-June to drop a clothes-size and look and feel better at my best friend’s wedding.”
Instead of “Reduce credit card debt,” try “Reduce expenses and pay off $12,000 in credit card debt in three months so that I can save $135 per month in interest fees.”
Instead of “Attend fewer meetings,” try “Attend fewer meetings or delegate participation to reduce time at work and enjoy more quality time with family.”

Recognizing the true ends of your goals will sustain you through internal and external resistance to pursue your goals.

A Secret of Dieting Success: Do Not Deprive Yourself of Your Guilty Pleasures

January 2, 2010 By Nagesh Belludi Leave a Comment

The turn of the year brings about a plethora of advice on the ritual of New Year’s resolutions. Articles in magazines and websites and features in the media might interest most of us in pursuing this advice. However, change is rarely as effortless as we assume it will be. Only those of us who are committed and consistent enough to maintain our regimens do actually stick to our resolutions.

I would like to reiterate one particular aspect of healthy eating and dieting. Many discussions on New Year’s resolutions tend to overlook this important consequence.

Deprivation, Guilt and Indulgence

An all too common mistake that people commit when dieting, especially in the first few weeks, is that they tend to be overambitious and force themselves to do everything right from the get go. At once, they drive themselves to cut out everything unhealthy, take up green vegetables, flaxseeds, and other wholesome foods they hitherto resisted and exercise aggressively.

Alas, their optimism subsides quickly. They relax and begin to compromise on their goals. They make excuses, revert to their former habits, crave for their guilty pleasures, and tend to overindulge on impulse. They lose sight of their New Year’s resolutions. Consequently, they feel sorry for themselves, renounce their goals, and assume they could never embrace lasting change.

Three suggestions for dieting success.

Cut back, do not cut out. Food is one of the basic pleasures of life. Cutting out some guilty pleasure does not mean depriving yourself of something you like. Treat yourself on occasion, but limit yourself to smaller servings. This will help you resist the urge to splurge.
Target small, incremental goals that can lead you to lasting change. Realizing your New Year’s resolutions is part of your long-term commitments. Therefore, in goal setting, less can be adequate. Be realistic in what you can expect of yourself. Adjust your expectations and try not to overwhelm yourself. Pace yourself for success over the long term.
Do not feel guilty if you fall off your plan. Guilt is counterproductive to health and well-being. Get over your lapses and simply begin pursuing your goals again. Ask yourself, “What can I do differently? How can I improve?”

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Goals

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Discipline is Fixating on What You Want

A Simple Hack to Develop Discipline: Focus on the WHY

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Make Your Goals Stick

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Deprivation, Guilt and Indulgence

Three suggestions for dieting success.

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