Right Attitudes

Ideas for Impact

Ethics

People Do What You Inspect, Not What You Expect

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People Do What You Inspect, Not What You Expect Expectations alone won’t cut it. Without active monitoring, goals quickly go off the rails. In the restaurant business, setting food quality standards without inspection is like leaving the door wide open for trouble. Left to their own devices, staff will cut corners, skip steps, and serve subpar meals, leading to under-cooked food and neglected health standards.

Without oversight, people do just enough to stay out of hot water. Worse, if they think no one’s watching, unethical shortcuts slip through the cracks.

Inspection shows you’re serious, holding people accountable and keeping them on track. It drives performance, prevents complacency, and shuts down any funny business.

Idea for Impact: What gets inspected, gets done.

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Is Ethics Just About Getting Caught?

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Is Ethics Just About Getting Caught? A surgeon friend of mine often quips, “If you think you can ‘get away’ with something, you probably shouldn’t be considering it in the first place.”

A reliable rule, no doubt! But rightness or wrongness isn’t as clearcut.

In philosophy, there’s a school of thought called virtue ethics. It suggests that moral behavior comes from cultivating a virtuous character and living in alignment with virtues like honesty, compassion, and courage. If you’re even thinking about deceitful behavior, it’s a sign that your character might need a bit of a tune-up.

On the flip side, while deliberate wrongdoing should never be condoned, sometimes ethics shifts to focus on practical utility. Utilitarianism, another philosophical approach, judges the rightness or wrongness of an action based on its consequences. From this viewpoint, wrongdoing might be seen as justifiable if it leads to a greater good, with the consequent focus on artfully dodging repercussions.

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Consistency Counts: Apply Rules Fairly Every Time

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Consistency Counts: Apply Rules Fairly Every Time It’s confusing when managers are strict one day and super chill the next.

Your employees get bummed out when it’s “by the book” one day and “anything goes” the next.

No matter how your day’s going, stick to the company rules and procedures. Keep it consistent, and it’ll be way less stressful for your team.

The same goes for customers. For example, consider how dealing with airline customer service can be a real headache, especially regarding baggage size rules. It’s like stepping into a game of roulette where different people and locations play by entirely different sets of rules. What’s acceptable at one airport becomes a baggage debacle at the next stop, turning the baggage ‘rules’ into a guessing game, even with the same airline.

Consistency in sticking to company policies is a big deal for keeping things stable and trustworthy.

When your employees and customers see you playing it fair and square all the time, they know what to expect.

  • Create clear documentation and implement robust training programs for employees.
  • Keep leadership messaging consistent and on point, foster a culture of compliance and accountability across all levels of the organization, and regularly audit policy adherence, incorporating it into performance metrics.

Idea for Impact: Stay Consistent, Stay Fair. Stay on the same page, reliably and uniformly. Staying consistent with policies is key to building solid relationships with your employees and your customers.

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Why Philosophy Matters

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Beyond Joy: The Essence of Living Well through Philosophy Philosophy transcends mere instrumentality; it delves into the depths of existence, ethics, meaning, truth, and reality. It goes beyond being a means to the ends of happiness, moral virtue, and critical thinking—it encompasses all these aspects and more.

Philosophy is primarily concerned with identifying what we should pursue as ends in themselves. Philosophy prompts us to reflect on the nature of the good life, the virtues worth pursuing for their own sake, and the guiding principles that shape human behavior towards these meaningful ends. This pursuit may or may not yield happiness. But it doesn’t matter, so long as we live well—which means to live in such ways that align most closely with our inherent natures.

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Why New Managers Fail to Stop Unethical Behavior Among Subordinates

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Unveiling the Causes Behind Managerial Failure in Ethical Oversight Embarking on a new role presents a host of challenges, and discovering unethical or potentially illegal practices within the organization can be a pivotal moment. The real question that emerges is whether you will be the catalyst for change in the face of such issues.

Imagine stepping into the shoes of a new retail banking sales manager at Wells Fargo, where fraudulent accounts were the means to achieving targets. Picture yourself becoming a manager at Volkswagen, only to uncover the manipulation of emissions tests by engineers using software. In both scenarios, middle management failed to intervene as these unethical practices took root.

As individuals rise to positions of authority, they wield the power to address unethical practices, yet sometimes, they don’t. Personal character flaws such as greed, sexism, or an unwavering pursuit of self-interest can drive this inaction, fostering complacency. Preserving the status quo and maintaining their position may become a higher priority than confronting misconduct.

Another significant factor at play is group identification. This involves adopting the group’s values, beliefs, and behaviors, becoming intertwined with one’s self-concept. Higher-ranking individuals often intensify this identification, feeling a stronger bond with their group or organization. Their membership becomes a point of pride, and they are more motivated to contribute to the group’s objectives than their lower-ranking counterparts.

However, this deep identification with the group comes with an ethical downside. It can obscure a manager’s ability to recognize ethical issues within the group. In simpler terms, those in higher-ranking positions may fail to perceive unethical actions because their strong identification blinds them to ethical violations. Consequently, they may hesitate to take action or intervene due to a lack of awareness.

Idea for Impact: Companies need to explore strategies that instill a strong moral compass in future business leaders. These leaders must maintain their ethical integrity as they climb the corporate ladder. Creating a safe environment for whistleblowing is crucial, empowering individuals to report dishonesty without fear of retaliation. It’s time to foster ethical leadership and ensure that the ascent up the corporate hierarchy aligns with an unwavering commitment to integrity.

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Embracing Cultural Sensitivity: A Case Study of Akira Kurosawa’s Oscar Speech

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Consider the acceptance speech delivered by the renowned director Akira Kurosawa when he received the Honorary Award at the 62nd Academy Awards in 1989. This award recognized his lifetime achievements and his significant impact on filmmaking, both in Japan and internationally.

I am very deeply honored to receive such a wonderful prize, but I have to ask whether I really deserve it. I’m a little worried, because I don’t feel that I understand cinema yet. I really don’t feel that I have yet grasped the essence of cinema. Cinema is a marvelous thing, but to grasp its true essence is very, very difficult. But what I promise you is that from now on I will work as hard as I can at making movies and maybe by following this path I will achieve an understanding of the true essence of cinema and earn this award. George [Lucas], Steven [Spielberg]. Thank you.

In the Western world, some may perceive this language as a display of false modesty. It appears that the legendary Kurosawa, whose cinematic genius revolutionized storytelling, downplays his abilities and achievements, seemingly deflecting praise.

Let’s Be Cautious Not to Impose Norms We Call Our Own

While Kurosawa’s speech might come across as insincere or disingenuous, it’s important to consider cultural relativism. Different cultures have varying values, norms, and philosophical perspectives. What might be seen as a positive sentiment in one culture can be perceived differently in another.

Respecting Diversity: Avoiding Imposing Personal Norms As this case study illustrates, the concept of humility in Asian cultures may differ from that in Western cultures. Many Eastern cultures approach humility not merely as an understanding of personal limits, but as a way to let go of the self, understand one’s place in the larger scheme of existence, and connect with a greater reality. (In contrast, Western traditions, for they’re based in Abrahamic traditions, often conceptualize humility as submission to God.) Eastern traditions encourage adopting a particular perspective on life, focusing on understanding the small role one plays in a vast universe, appreciating others, and recognizing their inherent worth. For instance, in Buddhism, one of the elements of the eight-fold path is “right intention,” which involves freeing oneself from selfishness, partly achieved through humble thought.

Idea for Impact: Cultural sensitivity is essential to avoid unintentional offense. Interpreting sentiments and communication within the cultural and philosophical context of the individuals involved is crucial for effective cross-cultural understanding and respect.

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  5. What Appears Self-Evident to One May Be Entirely Opaque to Another: How the Dalai Lama Apology Highlights Cultural Relativism

Honest Commitments: Saying ‘No’ is Kindness

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Kindness in Honesty: Saying 'No' with Integrity Saying ‘yes’ when you really mean ‘no,’ even ‘maybe,’ is lying (Note: lying is a specific action; it requires the intent to deceive the other person.)

If you’re uncertain, you can say, “Yeah, maybe; I’ll let you know in a few days.” As opposed to “yes, I can do that” when you don’t know if that’s true.

If you’re inclined to say ‘yes’for conflict avoidance (say, when you think the other person can’t take a ‘no’ well,) you could get better at being assertive.

Sure, there’s the chance that you originally intended to follow through, but things have shifted and you may need to uncommit gracefully. But don’t make a habit of saying ‘yes’ when there’s no decent chance you can keep your commitment; it’s a burden on other people’s energy, time, and space.

Saying ‘no’—clearly and firmly when you know you can’t keep the commitment—is kindness.

Idea for Impact: Don’t say ‘yes’unless you mean ‘yes.’ Say ‘no’ when you don’t want to consent. It’s a kind thing to do. Most people appreciate sincerity and prefer others to mean what they say.

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What Does ‘Culture of Respect’ Really Mean?

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What Does 'Culture of Respect' Really Mean? A culture of respect involves a pervasive attitude and a set of behaviors that uphold the dignity, worth, and boundaries of every individual.

A culture of respect is one in which everyone knows exactly where the lines of appropriate and inappropriate conduct lie.

A culture of respect is one in which everyone takes responsibility for their actions and their impact on others. They also hold themselves and others accountable for maintaining respectful behavior.

A culture of respect is one in which everyone feels confident enough to speak up when somebody—no matter their rank—crosses the threshold of acceptable behavior.

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There’s Real Danger in Religious Illiteracy

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There's Real Danger in Religious Illiteracy From Harvard’s Religious Literacy Project:

Understanding complex religious influences is a critical dimension of understanding modern human affairs. In spite of this awareness, there remains a widespread illiteracy about religion that spans the globe. There are many consequences of this illiteracy, but the most urgent is that it fuels conflict and antagonisms and hinders cooperative endeavors in all arenas of human experience.

In our multi-faith societies, it’s essential not only to understand our own faith traditions (or lack thereof) but also to grasp the traditions of others. Religion carries significant weight in many people’s lives, shaping individual and collective history, politics, and social dynamics through beliefs, practices, and traditions.

Unfortunately, widespread myths and factual inaccuracies about religious beliefs and texts often lead to misunderstandings and ignorance, fostering fear and prejudice.

Idea for Impact: Take the time to learn about different religions. It gives you a peek into people’s perspectives, values, and what drives them. Plus, it helps you recognize and deal with your own biases and stereotypes.

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  5. Ethics Lessons From Akira Kurosawa’s ‘High and Low’

Leadership Isn’t a Popularity Contest

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Leadership Isn't a Popularity Contest Smart leaders accept that some decisions—like letting someone go or pulling the plug on a project—might not sit well with everyone, but tough decisions must be made for the greater good.

Leadership demands a tough mindset. While considering conflicts and respecting diverse opinions, leaders must prioritize decisions based on facts and organizational goals rather than personal preferences.

Leadership isn’t for you if you can’t handle others’ disapproval. Seeking constant approval and validation only weakens your ability to hold yourself accountable.

Idea for Impact: As a leader, be tough when you must and kind when you can. Raising your likability should be an aspiration and not a goal. Being trusted to make the right decisions is more important than sacrificing short-term popularity.

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  3. Don’t Live in a World Ruled by Falsehoods
  4. Is Ethics Just About Getting Caught?
  5. Ethics Lessons From Akira Kurosawa’s ‘High and Low’