Right Attitudes

Ideas for Impact

Emotions

3 Ways to … Stay Calm Under Immense Pressure

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Under intense pressure, our patterns of thought, judgment, and action can prove remarkably maladaptive. Here’s how to keep what’s already bad from worsening, stem the contingency, and take charge of dreadful circumstances.

  1. Be clear about what you need to do. Don’t over-optimize every variable. People who get stuff done under pressure precisely understand what they want. And they’re selective about when they push themselves to the max—only when the stakes are big enough and when the pressure is entirely justified.
  2. Do a threat assessment. Beware, pressure can narrow the cognitive map and blind you to become fixated on one line of thought. Keep an eye on all critical parameters and maintain awareness of the situation across the board.
  3. Put things into perspective. Reframe priorities and values. Stress is generally sourced in the feeling of not being in control, and tuning into the uncontrollable can intensify the pressure. Consider the situation objectively and ask what’s the worst that could happen. Have a plan ready, and focus on the task—not the outcome.

Idea for Impact: Mastery is a process. Practice simulated high-stress situations, just as pilots learn to handle panel instrument malfunctions on flight simulators.

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How to… Reframe Negative Thoughts

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Modest self-doubt is normal when you’re analyzing your past or thinking about the future. But it’s easy to give in to negative chatter in your head and get lost in a mental house of mirrors. There’s no cognitive off switch for brooding, but a little internal coaching can help quiet this voice.

Start by recognizing negative thoughts and ask yourself—is this useful? Or is it not useful? Recognize that negative talk is unhelpful. Bring your focus back to self-compassion—let go of the judgments you hold about yourself, your body, and your moods.

Whenever your mind squawks, hone in and try to identify the exact emotion you’re experiencing. Ask yourself, “What’s at the core of what’s going on here?” Instead of using a broad label like “worry” or “stress,” drill down deeper into those feelings. Are you feeling vulnerable, or are you anxious about an outcome?

Reassess those pesky thoughts that play on a loop in your mind. Catch yourself embracing insistent expressions such as “always,” “never,” and “forever.” The more you attend to such notions about yourself, the more you believe in them, regardless of whether they’re true. Before you go into a negative spin, ask yourself if you really are failing at everything and if you’re always too busy to find time for your loved ones.

Idea for Impact: Rewrite Your Negative Self-Talk Script

If dwelling on critical moments is dragging you down, it’s time to take action. Rather than fault yourself for the swirl of thoughts, tell yourself you’re troubleshooting, planning, and preparing. Get on with the things you want to do. The momentum of positive emotions builds up as soon as you take action. If dwelling on critical moments is dragging you down, it’s time to take action

[Re-scripting your self-talk (“I can rehearse this presentation and ask a friend for feedback”) can help you prepare for any challenges and stop worrying about them incessantly.

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Thought Suppression is Counterproductive

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You can’t make a bad thought go away by trying not to think about it.

Pushing away a thought works, but for a little while. Short-term relief is often worse than no relief, sometimes exacerbating the very emotions you’re hoping to veer off.

Most crutches of choice (drugs, alcohol, tobacco, barbiturates, shopping, or high-carbohydrate foods) offer transitory comfort. The immediate pleasure often gives way to long-term despair, which causes repeated use of the same agent. The consequence is addiction. The same is valid for thought suppression.

Studies have revealed that the more you suppress a thought, the stronger its recoil. For instance, smokers suppressing the thought of cigarettes report that the appeal of smoking comes rushing back with even greater power when they let their guard down. Holding back your thoughts will actually make you think about them more once the period of active suppression is over. In other words, suppressing a thought increases your attachment to it.

Persistence creates resistance; the more you try to push thoughts out, the bigger they get. Further, the fleeting relief of thought suppression pushes you away from more effective and lasting approaches, such as gratitude, acceptance, and forgiveness.

Idea for Impact: Suppress Your Thoughts about Suppression

In a world obsessed with positive thinking, many of us have been conditioned to be so averse to “negative emotions” that we don’t recognize them, much less acknowledge them, or give ourselves permission to feel and process them. Thought suppression causes more stress and anxiety than if you confront what you’re trying to forget.

  • Replace unwanted thoughts with thoughts that focus on your goals (e.g., “It feels better to eat a delicious fruit than it does to wolf down a s’more topped with melted chocolate.”)
  • Create an if-then to help you not block unwanted thoughts out but instead plan what you really need to do to act on temptations. Your plans can disrupt the connection between the thought and giving in to temptation. Over time, the thoughts will fade on their own.

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How to … Stop Getting Defensive

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What Is Defensiveness?

Defensiveness generally stems from a consistent feeling that you need to protect yourself. There may have been a time when you were constantly questioned or felt unacknowledged. This can lead to a habit of turning on the fight response, even when it’s unnecessary. In other words, your defensiveness was perhaps useful at one point, but it’s less so now.

To learn graceful ways of coping with feeling defensive, try to pinpoint when, where, or with whom the defensiveness impulse typically occurs. Take a week to become aware of your behavior. Next, write down a few interactions you would have liked to conduct differently: do you wish you had stayed quiet and listened, asked questions, stood up for yourself, and asserted your position? Rehearsing alternative responses will help you react more calmly in future scenarios.

Time to “Go to The Balcony”

When you find yourself in a conversation triggering your self-protective, defensive impulse, take a moment to pause. Relax and think about what you are doing. Inhale slowly, gaze out of the window for a moment, or repeat a reassuring mantra in your head (“I’m feeling provoked,” “I’m annoyed by that comment,” or “I need to be centered.”) Slow down your response, so you have time to gain control.

Harvard’s William Ury, the author of such acclaimed books on negotiation as Getting to Yes (1981) and The Power of a Positive No (2007,) calls this process “going to the balcony.” It’s figuratively retreating to a mental and emotional refuge.

That’s a prudent response. When you’re provoked, one of the most significant powers you have is the power not to react but to go to a place of calm, perspective, and self-control. There, you can acknowledge your emotions. You can refocus on yourself, remind yourself of your deepest values, and reorient yourself on “the prize.”

Idea for Impact: Respond, Don’t React

There is a mighty difference between responding and reacting. When you respond, you’re using communication devices to express yourself and gain understanding. When you react, instead, you’re merely trying to fight back, win over the person or stamp out the other person’s allegation.

Reacting only creates conflict and escalates emotions.

It’s okay to become hurt by negative feedback, and it’s okay to disagree with criticism. However, learning how to respond calmly and soundly will provide you with an effective way to stay centered.

Teaching yourself to respond and not react may be hard at first. But it gets easier with practice. And in time, you’ll likely feel calmer. Commit and practice.

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The Loss Aversion Mental Model: A Case Study on Why People Think Spirit is a Horrible Airline

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When Spirit Airlines pivoted to competing on price in the late 2000s, it quickly gained a reputation not only for operational inefficiencies but also for its in-your-face, take-it-or-leave attitude towards customer service.

Where other airlines charged by-the-package fares for the flight experience, Spirit pared back service and introduced an a la carte pricing model. Charging for the “ancillaries”—i.e., everything optional, including water—allowed Spirit to keep ticket prices down and appeal to price-sensitive travelers willing to sacrifice the usual amenities for a lower ticket price.

In the ensuing years, the unconventionality of this business model did not go down well with customers. Much of the flying public’s frustration with Spirit had to do with Loss Aversion. That’s the notion that the emotional disappointment of a loss is more extreme than the joy of a comparable gain. If finding a cheaper fare on Spirit felt delightful, giving up some—or all—of the savings to purchase ancillaries and surrender the savings felt utterly miserable.

Passengers felt ripped off by these seemingly hidden fees, especially when the true cost of flying Spirit ended up greater than what the initial ticket price led them to believe.

Spirit became quickly convinced that there was a perception problem—its customers didn’t fully understand how its fares work. Particularly, first-time customers blindly presumed that Spirit Airlines works the same way as other airlines. In reality, there were no hidden or excessive fees, and passengers could only pay for what they need or want. In 2014, the airline introduced its “Spirit 101” campaign to educate customers and alter their perceptions. With time and the increased adaptation of the “Basic Fare” model and curtailed customer service by every other airline, passengers’ expectations have since been right-sized. Spirit Airlines has come a long way, and its customer service has improved vastly.

Further studies on loss aversion have shown that a cascade of successive fees is worse than the cumulative: i.e., three ancillary fees that add up to, say, $70, feel a lot worse than a single $70 fee. Appropriately, Spirit offers a “Bundle it Combo” package.

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Be Kind … To Yourself

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In Fierce Self-Compassion: How Women Can Harness Kindness to Speak Up, Claim Their Power and Thrive (2021,) University of Texas-Austin’s Kristin Neff argues that self-acceptance and self-compassion—being good to ourselves—makes us more likely to adopt healthy behaviors.

Neff summarizes numerous studies that have suggested that self-compassion is associated with overall well-being: “The more you’re able to accept yourself, the more you’re able to make positive, healthy changes in your life.”

The most important relationship you’ll ever have is the relationship with yourself. Learn to pay attention to your thoughts and feelings. Put your needs on top; give yourself compassion and comfort. Listen to your restlessness. Feelings of agitation can lead to a new life of purpose. True self-awareness can help you learn what drives you, what excites you and motivates you.

Neff suggests creating moments within each day and practicing meaningful self-care. Do something nice for yourself: take a walk in the woods, meditate, play with a pet, call a friend for support, journal, or indulge in a hot bath.

Idea for Impact: Pay attention to your self-talk and speak to yourself the way you would to someone you love, “What do you need right now?” Dwell upon that question and allow an authentic answer to emerge. Then, ask, “What’s one brave decision you can make now to get unstuck and move in the direction of your goals? What’s stopping you from getting started?”

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Bollywood: An Escapism to a Happier Place

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'Desperately Seeking Shah Rukh' by Shrayana Bhattacharya (ISBN 9354891934) On a long plane ride to India recently, I read Desperately Seeking Shah Rukh: India’s Lonely Young Women and the Search for Intimacy and Independence (2021,) economist Shrayana Bhattacharya’s ethnographic examination of legions of the superstar’s female fans.

Bollywood offers a diversion from the humdrum—and a reprieve from life’s many injustices. Female fans idealize Shah Rukh Khan in his portrayal of romantic, sensitive, vulnerable characters who’re utterly devoted to the women they love. But author Bhattacharya uses the escapism that Bollywood provides as a frame to paint a picture of feminism and socioeconomic inequity. Makes for interesting reading.

All forms of entertainment offer pleasant escapism—a balm against life’s slings and arrows. But Bollywood melodramas go a step further. Amid the predictable storylines and emotional dialog is the kind and brave hero—the ones typically played by Shah Rukh Khan—who fights for the affections of a pretty damsel against all adversities and vile thugs. Its heroes embody all the desirable qualities and fill fans’ heads with dreams of romance and resolution that may never come.

Their fantasies are—can I get married and be happy? Can I own a small car and not worry about petrol prices? Life can be very hard in India, so for two hours, I’ll give them real fantasy.

—Shah Rukh Khan, quoted in The Australian 10-Aug-2013

And that isn’t so bad. When everything in the film is so pleasing to the hearts—pretty locales, vibrant colors, rhythmic music, and spirited dancing included—no one cares about the predicable hollowness, cheesy dialogues, and the lousy acting.

Idea for Impact: Escapism from quotidian existence makes the world a more optimistic place, waiting to be filled with its own color and song.

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The Secret to Happiness in Relationships is Lowering Your Expectations

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Happiness depends not on how well things are going, but on whether things are going better or worse than expected. (A case in point: under-promising and over-delivering is a sure way to build customer loyalty.)

Right-size what you can expect from others. You’d be happier to accept other people’s difficult behaviors when you expect less from them. The instant you feel disappointed because another person didn’t come through for you, remind yourself, “It isn’t for me to have those expectations on her.”

The definitive purpose of moderating your expectations of other people isn’t to give them some sort of pass. Instead, it is to help you take off your rose-colored spectacles and appreciate the being-as-is. This change of attitude helps you moderate the constant frustration—even anger—from those around you.

Idea for Impact: If you have high expectations of other people and they disappoint you, you’re giving them permission to dictate how you’ll feel. That’s a lot of power to give to others.

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Don’t Be a Prisoner of the Hurt Done to You

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The Irish philosopher and poet John O’Donohue writes in Eternal Echoes: Celtic Reflections on Our Yearning to Belong (1998,)

Forgiveness is one of the really difficult things in life. The logic of receiving hurt seems to run in the direction of never forgetting either the hurt or the hurter. When you forgive, some deeper, divine generosity takes over. When you can forgive, then you are free. When you cannot forgive, you are a prisoner of the hurt done to you. If you are really disappointed in someone and you become embittered, you become incarcerated inside that feeling. Only the grace of forgiveness can break the straight logic of hurt and embitterment. It gives you a way out, because it places the conflict on a completely different level. In a strange way, it keeps the whole conflict human. You begin to see and understand the conditions, circumstances, or weakness that made the other person act as they did.

Forgiveness begins with recognizing that the pain wrought upon you by someone else stems from her own deep suffering.

In other words, forgiveness is opening up to the insight that, while you are the victim of another who has caused you some suffering, she herself is also a victim of suffering. A set of circumstances—often beyond your understanding—have influenced her to perpetuate the hurt upon you.

When you adopt this enlightened state, you’re not condoning or justifying aggression, abuse, or violence. Instead, you’re responding with such kindness as to equip you with a substantial emotional breakthrough towards giving up resentment, harsh judgment, and revenge against the person who caused hurt.

Responding with the understanding that suffering stems from suffering can progressively offer you emotional freedom from the second-order suffering that comes from replaying that hurt repeatedly.

Idea for Impact: Forgiveness is for you—not for anyone else. Append your grievance story to remind youself of the heroic choice of realizing that forgiveness was hard—but you found a way to forgive anyway. Holding onto the anger and resentment will, then, no longer carry the same weight on you.

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A Hack to Resist Temptation: The 15-Minute Rule

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When you’re faced with a temptation, e.g., when you have a sugar craving, try this 15-Minute Rule: Commit to not giving in for 15 minutes. Take yourself away from the stimulus that led to the temptation.

With any luck, the enticement will wear off. At least it’ll become more manageable to control. If at all possible, wait another 15 minutes.

Increasing your awareness of your temptations and refusing to submit to them impulsively is the key to changing behavior.

Idea for Impact: Self-control in the face of urges and cravings is tricky. Even a simple distraction can break the trance.

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