Right Attitudes

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Efficiency

A Tagline for Most Meetings: Much Said, Little Decided

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Plan a better meeting for Better Decisions A one-hour meeting with eight people is an 8-hour meeting.

It’s ludicrous that a $5KK expense budget requires a tiresome justification and sign-off by senior executives, but gathering a bunch of well-paid professionals to dawdle away for a few hours and burn the same money in low-value interactions is totally unchecked. Besides, no one seems satisfied with the quality of the output of these ‘decision meetings,’ let alone committed to following through.

Idea for Impact: Want a better decision? Plan a better meeting! Treat time spent in meetings consciously by emphasizing decision-making over information-sharing.

Wondering what to read next?

  1. How to … Deal with Meetings That Get Derailed
  2. At the End of Every Meeting, Grade It
  3. How to Stop “Standing” Meetings from Clogging Up Your Time
  4. Don’t Let the Latecomers Ruin Your Meeting
  5. Lessons from the Japanese Decision-Making Process

The Midday Check

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The Midday Check to Maximize Your Productivity Do a midday review daily to determine how you’re progressing on the day’s goals.

Consider whether you’ve been scurrying from one project to another, constantly hustling to meet deadlines, or feeling like you haven’t accomplished much up to that point. Filter out low-value tasks and ruthlessly make time for what’s still important in the day. Set time limits for tasks—there’s no driving force better than a challenging deadline.

If you’re often derailed by side issues or significant changes that set your days askew, use this midday check to find extra time in your day merely by reprioritizing and reorganizing how you’ll approach the tasks that fall within your responsibility.

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First Things First

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First Things First---How to Avoid Procrastination Most people have the disposition to work on easy, accessible, or pleasant tasks while putting off tasks that seem tedious or difficult.

Using minor tasks to put the big tasks on the back burner is a particularly deceptive form of procrastination. You pat yourself on the back for checking items off your to-do list, but all you’ve done is deferred the more critical, time-consuming work until the end.

Sure, you need to exercise, check your Facebook wall, run errands, tidy your desk, catch up with a buddy, and plan your next vacation. But don’t use these activities as excuses for not preparing the progress report whose due date is creeping up on you.

'7 Habits of Highly Effective People' by Stephen R. Covey (ISBN 0671708635) One of the self-help guru Stephen Covey’s familiar 7 Habits of Highly Effective People (1989) is the discipline of classifying essential things that need to be prioritized. Habit 3, “put first things first.”

Idea for Impact: Delaying a critical task hardly makes it easier. When tempted to procrastinate, first catch yourself making an excuse. Don’t let the little necessary tasks trivialize the more substantive work.

Wondering what to read next?

  1. How to … Overcome the Tyranny of Your To-Do List
  2. Ask This One Question Every Morning to Find Your Focus
  3. Change Your Mindset by Taking Action
  4. Get Your Priorities Straight
  5. Warren Buffett’s Advice on How to Focus on Priorities and Subdue Distractions

How to … Deal with Meetings That Get Derailed

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How to ... Deal with Meetings That Get Derailed Refuse meetings that swallow up your time with little benefit. Unproductive talk and time tend to fill the space at protracted meetings.

Cut the meetings you have in half. Cut the time of the meetings that remain in half. Then cut the number of attendees in half.

Show up only if you’re required—not just to be seen, and be prepared with your contribution.

Anecdote: When Andy Grove was CEO at Intel, every new employee, from a production worker to an executive, was required to take the company’s course on effective meetings, often taught by the acclaimed CEO himself. Grove believed good meetings were of such consequence to Intel that it was worth his time to train all employees.

Wondering what to read next?

  1. A Tagline for Most Meetings: Much Said, Little Decided
  2. At the End of Every Meeting, Grade It
  3. How to Stop “Standing” Meetings from Clogging Up Your Time
  4. Don’t Let the Latecomers Ruin Your Meeting
  5. Lessons from the Japanese Decision-Making Process

At the End of Every Meeting, Grade It

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At the End of Every Meeting, Grade It After steering a consensus at the end of every meeting, allow two minutes to grade it.

Have the meeting’s chairperson go around the table and ask every attendee to give the session a letter grade. If someone doesn’t characterize it as an A, ask them to pinpoint what would have made it an A.

Through this initiative, your team can recognize the factors that influence the success of your meetings. The attendees are responsible for making future meetings an A and cutting barriers to achieving your organization’s objectives.

Few managers do this, but it’s a game changer. Close every meeting on a tone of achievement.

Wondering what to read next?

  1. Don’t Let the Latecomers Ruin Your Meeting
  2. A Tagline for Most Meetings: Much Said, Little Decided
  3. How to … Deal with Meetings That Get Derailed
  4. How to Minute a Meeting
  5. How to Decline a Meeting Invitation

How to … Overcome the Tyranny of Your To-Do List

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Long before management consultants made the humble 2×2 matrix their stock-in-trade, President Dwight D. Eisenhower used the format to create one of the most powerful productivity tools of the 20th century: take your itemized to-do list, and dichotomize all the items on their importance and urgency. Then, classify these on a 2×2 with urgency on the x-axis and importance on the y-axis. The items in each bucket warrant a different kind of response.

How to Overcome the Tyranny of Your To-Do List

  • The urgent-and-important tasks in the ‘Do’ quadrant need doing now (e.g., call the fire brigade if your house is burning down.)
  • The urgent-but-not-important tasks in the ‘Delegate or Automate’ quadrant are best delegated where possible (think booking a hotel or clearing low-priority emails.)
  • The important-but-not-urgent tasks (strategic planning, training) in the ‘Schedule’ quadrant should take up most of your time. Eisenhower noted that truly vital yet immediate tasks are few and far between: “I have two kinds of problems, the urgent and the important. The urgent are not important, and the important are never urgent.” That means committing to doing the tasks you schedule. Being effective can’t happen if you keep kicking the can down the road.
  • The neither-important nor-urgent tasks in the ‘Eliminate’ quadrant are usually time-wasting activities and must be eliminated forthwith. They don’t move you towards achieving your goals.

De-prioritize Stuff You Shouldn’t Be Doing in the First Place

'First Things First' by Stephen R. Covey (ISBN 0684802031) The Eisenhower Priority Matrix isn’t entirely ground-breaking. Still, it can help you recognize you can deliver yourself by knowing it’s okay not to complete them all, so long as you get the most vital ones done. The challenge lies in being able to determine what’s essential and what isn’t, as expounded tediously in Steven Covey’s First Things First (1994):

Urgent matters are those that require immediate action. These are the visible issues that pop up and demand your attention now. Often, urgent matters come with clear consequences for not completing these tasks. Urgent tasks are unavoidadable, but spending too much time putting out fires can produce a great deal of stress and could result in burnout.

Important matters, on the other hand, are those that contribute to long-term goals and life values. These items require planning and thoughtful action. When you focus on important matters you manage your time, energy, and attention rather than mindlessly expending these resources. What is important is subjective and depends on your own values and personal goals. No one else can define what is important for you.

The key to productivity is to be very selective in what you pick and execute your most important priorities. Be ready to delegate and be quick and not-to-perfection on as many things as possible. You really don’t need to give 110% on everything.

Idea for Impact: Use the Eisenhower Priority Matrix to Triage Your To-Do List

Get Your Priorities Straight The Eisenhower method can be an indispensable weapon in your efficiency arsenal. Your life will never be the same when you internalize clarity of habits. Once you’ve been using the matrix for a while, you can realize a pattern of your own behavior. With some discipline, you can change your behaviors to ensure you’re spending more time on the ‘Schedule’ and ‘Do’ quadrants, improving your ability to plan your work.

Try taking a few minutes each day and analyze your task list. Are there things on there that you can delegate or eliminate? Are you genuinely focusing on the right tasks? It’s incredible how much more productive you can be with a bit of planning and forethought.

Wondering what to read next?

  1. First Things First
  2. Ask This One Question Every Morning to Find Your Focus
  3. Everything Takes Longer Than Anticipated: Hofstadter’s Law [Mental Models]
  4. Get Your Priorities Straight
  5. Warren Buffett’s Advice on How to Focus on Priorities and Subdue Distractions

Begin With the Least Urgent Task

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Don’t wait until something becomes urgent to do it. Most of your urgent tasks—the ones that have the menacing power to distract you now—were non-urgent once.

Begin With the Least Urgent Task Becoming more alert to time and staying aware of what genuinely deserves your attention at the moment is the key to time-effectiveness.

Idea for Impact: Complete your tasks before they become urgent. You’re thus putting yourself, not the incoming flow of attention demands, in the driving seat.

This discipline of getting things done early won’t help you eliminate real emergencies. Still, on the whole, your self-inflicted crises might drop significantly, and the stress that comes with them. Your efficiency will increase, and so will your predictability and reliability.

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  5. How to Keep Your Brain Fresh and Creative

How to Minute a Meeting

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How to Minute a Meeting If you’re the unlucky minute-taker tasked with recording a discussion for the benefit of posterity, remember that minutes are expected to contain essentially a reliable record of what transpired at the meeting, key decisions taken, and action items.

In principle, meetings exist for people to inform and decide, but, in reality, lots of what people say in meetings will be trivial, pointless, and unhelpful. Unless specifically required by the forum, you don’t have to scribble down each and every pearl of wisdom that ensues. Per Wikipedia, the term “minutes” derives from the Latin minuta scriptura (“small writing,”) meaning “rough notes.”

The BBC political satire Yes, Prime Minister (1986–88; prequel Yes Minister, 1980–84,) that masterly class on politics, manipulation, and being manipulated, has particularly handy advice on meeting minutes. From the ‘Man Overboard’ (clip) and ‘Official Secrets’ (clip) episodes,

  • A minute is a note for the records and a statement of action, if any, that was agreed upon.
  • It is characteristic of all discussions and decisions that every meeting member has a vivid recollection of them and that every member’s recollection of them differs violently from every other member’s recollection. Consequently, we accept the convention that the official decisions are those and only those which have officially recorded in the minutes by the officials … if a decision had been officially reached, it would have been officially recorded in the minutes by the officials.
  • The purpose of minutes is not to record events, it is to protect people.
  • People frequently change their minds during a meeting. Therefore, what is said at a meeting merely constitutes the choice of ingredients for the minutes. The minute-taker’s task is to choose, from a jumble of ill-digested ideas, a version that represents the [powerful person’s] views as he would, on reflection, have liked them to emerge.
  • Minutes do not record everything that was said at a meeting. Minutes are constructive—they are to improve what is said, to be tactful, to put in better order.
  • Minutes, by virtue of the selection process, can never be a true and complete record. Minutes don’t constitute a true record.

You’ll have to maintain a Zen-like focus on why everybody disagrees with somebody and how nobody agrees to do what anybody could have done. But you don’t have to work hard to keep yourself awake either.

As soon as you’ve circulated those minutes and got them approved, you can file them away. Nobody may ever actually read them in the future.

Wondering what to read next?

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  2. How to Stop “Standing” Meetings from Clogging Up Your Time
  3. At the End of Every Meeting, Grade It
  4. Ghosting is Rude
  5. Stop asking, “What do you do for a living?”

Don’t Let the Latecomers Ruin Your Meeting

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Latecomers not only demoralize and disrespect those who turn up on time and have to wait around but also hurt the meeting’s productivity—especially if you have a tight and structured schedule.

  • Always start and end your meeting at the appointed time. Are your attendees tardy because they know that you don’t start the meeting promptly? Do you tend to wander off-topic?
  • Confirm that there’re enough chairs in the meeting room. A latecomer can disrupt a discussion by dragging chairs over from other meeting rooms.
  • Don't Let the Latecomers Ruin Your Meeting Don’t reprimand or embarrass a latecomer during the meeting. Speak to her later. Does she understand that she has a clearly defined role in this meeting? (People are often late to events because they’re not entirely convinced about whether they really want—or need—to be there.)
  • Don’t go over an agenda item to help a latecomer catch up. Recapitulate the key points only if the latecomer’s inputs are necessary to what’s left on the agenda.
  • If you have a chronic latecomer, check if he has a schedule-conflict. Confirm that his participation is still relevant. If he doesn’t want to—or need not—attend the entire meeting, pull him to the top of the agenda. Let him contribute and leave.
  • Try to corral the chronic latecomers by stopping by their desks en route to the meeting.
  • Could you make the meeting more beneficial for all your attendees? Invite suggestions for mutual gain so that everyone feels more productive.

Also, be alert to power trippers who get a small thrill in keeping others waiting, and then requiring you to start over or recapitulate when they arrive.

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  3. Is Showing up Late to a Meeting a Sign of Power?
  4. How to Minute a Meeting
  5. Ask This One Question Every Morning to Find Your Focus

How to Stop “Standing” Meetings from Clogging Up Your Time

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Monthly staff conferences, progress updates, weekly sales calls, and other regularly scheduled “standing” meetings, essential though they may be, tend to be wasteful, especially so when they’re convened per tradition and attended out of an obligation.

How to Stop 'Standing' Meetings from Clogging Up Your Time The beginning of the year is a great time to examine all the standing meetings that you’re invited to. Review your calendar and consider the RoI of each standing meeting. Make each one of those meetings defend the use of your time—and your employees’ time.

Ask how else you could accomplish the goals of each meeting efficiently. If you must hold a meeting, remind all its participants of the reasons for gathering, and check if the meeting—and the frequency—still serves that purpose. Rewrite the charter of these meetings if necessary. Look at ways to complete the meetings more efficiently—perhaps in half the time, half as frequently, or with half the people.

For instance, a design team may convene for twice-a-week status reports at the project launch while there may be many decisions to make. Once the early frenzy subsides, only a monthly meeting may be justified, complemented by frequent status updates shared via email.

Idea for Impact: Don’t keep going to every meeting just because you’re invited, or because you think you have to.

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