Right Attitudes

Ideas for Impact

Anxiety

You’ll Never Get a ‘Yes’ If You Never Ask

By Leave a Comment


It never does any harm to ask for what you want

You'll Never Hear Yes If You Never Ask - Billy Joel fan and piano player Michael Pollack During a Q&A at Vanderbilt University in 2013, lifelong Billy Joel fan and piano player Michael Pollack plucked up the courage and stood up to ask his childhood idol a question.

Pollack, an 18-year-old freshman at Vanderbilt, asked to accompany Joel in a performance of “New York State of Mind,” Pollack’s favorite song: “I was very fortunate to play with Richie Cannata [Joel’s saxophone player] many times in New York City, and I was wondering if I could play it with you.”

With just a hint of hesitation, Joel said, “Okay.”

Joel gave a remarkable vocal performance to accompany Pollack’s piano skills. The crowd applauded.

“Remember that name,” Joel told the excited audience. “Guy’s got chops.”

An online video of the performance quickly went viral.

Stop Overthinking Every Simple (and Not so Simple) Request

Pollack took a risk and traded the possibility of embarrassment and rejection for a lifetime of memories and a huge payoff.

Before long, Pollack signed publishing deals and began collaborating with other musicians. After graduating from Vanderbilt, he wrote dozens of songs for celebrity musicians. This year, he achieved his first U.S. Top 40 radio #1 with Maroon 5’s “Memories.”

Idea for Impact: All it Takes is a Simple Ask

Most folks know that the key to getting what they want is merely asking for it. But they’re too wimpish to speak up.

Take a chance. A little bit of courage can open doors for you. Feel the fear and do it anyway.

Ask for what you want. You sometimes won’t get it, and often the rejection will be painful. But when this works, it works surprisingly well.

Try something today that has a small risk and a huge payoff.

Wondering what to read next?

  1. Fail Cheaply
  2. You Can’t Know Everything
  3. The Best Leaders Can Make the Complex Simple
  4. Don’t Say “Yes” When You Really Want to Say “No”
  5. Don’t Be Too Helpful at Work

Learn to Cope When You’re Stressed

By Leave a Comment

Learn to Cope When You're Stressed Stress is a normal part of life. On the whole, there’re two major forms of negative stress (“distress”): the stress concerned with loss (divorce, death of a loved one, failure) and the stress involved with threats to your sense of self, status, wellbeing, or security.

The actual physical symptoms—including faster heartbeat, elevated blood pressure, quickened breathing, upset stomach, muscle tension, chest pain, and increased perspiration—may be identical, regardless of the external stress factor. However, stress does manifest itself differently with everyone. If untreated, stress also brings on or worsens more than a few other symptoms or diseases.

Stress doesn’t just get better on its own. Here’re four things to do to gain control of your life’s stress before it can start controlling you.

  1. Proactively reduce stress-causing events. Reduce exposure to people, situations, and triggers that initiate unjustifiable stress. Create rituals that can help you cope. Learn to confront those situations in manageable amounts—schedule your day, simplify your schedule, get more organized, and learn to say no to added commitments. Cut back on your obligations.
  2. Improve your resiliency. Maintain good health and stamina. Eat a healthy diet, get adequate sleep, and exercise regularly. Take regular breaks and schedule vacations where you can totally disconnect. Sometimes, just being idle—even wasting time—can help you not only feel good but also recharge your mind and body.
  3. Manage your reaction to stressful events. Learn how to relax, such as deep-breathing techniques, progressive muscle relaxation, meditation, and massage. Schedule time for calming exercises such as yoga, tai chi, and music or art therapy. Engage in a relaxing hobby or offer to volunteer in your community.
  4. Reach out. Stress feeds on feelings and fears that we keep to ourselves. Stress causes you to lose objectivity about your situation. Often just talking to a trusted friend or relative—even a counselor—could help you look at things from a distance and work out coping mechanisms.

Idea for Impact: Integrate daily stress prevention.

You may not control all your stressors, but you can control how you react to those stressors. If your current stress management efforts aren’t effective enough, try something new.

Wondering what to read next?

  1. The Power of Negative Thinking
  2. The More You Can Manage Your Emotions, the More Effective You’ll Be
  3. Learn to Manage Your Negative Emotions and Yourself
  4. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box
  5. A Quick Way to De-stress: The “Four Corners Breathing” Exercise

What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’

By Leave a Comment

Book Summary - Susan Jeffers's Feel the Fear (2007)

Title: Psychologist Susan Jeffers’s self-help classic, Feel the Fear … and Do It Anyway (1987, 2006.)

Idea for Impact: “You can drop an awful lot of excess baggage if you learn to play with life instead of fight it.”

Central Premise: You’re often held back by a “Grand Canyon” of fear. You’re wasting far too much time trying to perfect your mental state and seeking to feel happier, confident, and motivated.

Thought-Provoking Snippet: “It is reported that more than 90% of what we worry about never happens. That means that our negative worries have less than a 10% chance of being correct. If this is so, isn’t being positive more realistic than being negative? … If you think about it, the important issue is not which is more realistic, but rather, “Why be miserable when you can be happy?””

Mindset Change: Recognize the limited control you have over your emotions. Accept fear as a natural part of your mental development and learn how to live alongside your fears and self-doubts. Use positive affirmations—e.g., replace “It’s gonna be terrible!” with “I can handle it … it’ll be a learning experience!”

'Feel the Fear' by Susan Jeffers (ISBN 0345487427) Caution: Don’t overdo affirmations. Cheery slogans such as “I Am Powerful and I Love it!” may lift your mood. But repeating them “at least twenty-five times each morning, noon, and night,” as Jeffers suggests, could make you feel worse by evoking the peevish internal counterargument that you’re not and you don’t.

Action Plan: Get on with the things you want to do. The momentum of positive emotions builds up as soon as you start taking action. “Every time you encounter something that forces you to “handle it,” your self-esteem is raised considerably. You learn to trust that you will survive, no matter what happens. And in this way your fears are diminished immeasurably.”

Why Read: An insightful prescription for why and how to get over your “urgh.”

Wondering what to read next?

  1. Ask This One Question Every Morning to Find Your Focus
  2. The More You Can Manage Your Emotions, the More Effective You’ll Be
  3. Moral Disengagement Leads People to Act Immorally and Justify Their Unprincipled Behavior
  4. Thinking Straight in the Age of Overload // Book Summary of Daniel Levitin’s ‘The Organized Mind’
  5. Summary of Richard Carlson’s ‘Don’t Sweat The Small Stuff’

The Power of Negative Thinking

By Leave a Comment

Stoic philosophy recommends a practice called premeditatio malorum (“the premeditation of evils,”) i.e. intentionally visualizing the worst-case scenario in your mind’s eye.

The first point is to acknowledge that misfortunes and difficulties could, rather than certainly will, come about. The second is to envisage your most constructive response should the worst-case scenario transpire. For instance, if you’d lose your job due to coronavirus, what resources could you rely on, and how could you handle the consequences?

The direct benefit of premeditatio malorum is in taming your anxiety: when you soberly conjure up how bad things could go, you typically reckon that you could indeed cope. You’ll not dwell in the negative thoughts. Even the worst possible scenario couldn’t be so terrible after all.

Another surprising benefit of negative visualization is in raising your awareness that you could lose your relationships, possessions, routines, blessings, and everything else that you currently enjoy—but perhaps take for granted. This increases your gratitude for having them now.

Premeditatio Malorum in Stoicism - The Power of Negative Thinking

This Stoic exercise has an equivalent in Buddhist meditation-based mindfulness practices that encourage nonjudgmental awareness of unpleasant sensations (the vedanā.)

Your emotions, sensations, and events are in flux. They arise and pass. You’re merely to regard yourself as the observer of these thoughts and feelings, but you’re not to identify with them. You are not your thoughts … you are not your feelings. The Buddhist teacher Jack Kornfield writes in The Wise Heart: A Guide to the Universal Teachings of Buddhist Psychology (2015,)

Thoughts and opinions arise but they think themselves and disappear, “like bubbles on the Ganges,” says the Buddha. When we do not cling to them, they lose their hold on us. In the light of awareness, the constructed self of our identification relaxes. And what is seen is just the process of life, not self nor other, but life unfolding as part of the whole.

Idea for Impact: Could you benefit from reflecting on how you think of potential negative events?

An awareness of the possible—and the self-determining attitude—can be quite liberating. Premeditatio malorum is a surprisingly useful technique, if only with a scary name.

“What then should each of us say as each hardship befalls us? It was for this that I was exercising, It was for this that I was training,” as Epictetus philosophized in Discourses (3.10.7–8.)

Wondering what to read next?

  1. This Trick Can Relieve Your Anxiety: “What’s the worst that can happen?”
  2. The More You Can Manage Your Emotions, the More Effective You’ll Be
  3. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box
  4. Expressive Writing Can Help You Heal
  5. This May Be the Most Potent Cure for Melancholy

A Superb Example of Crisis Leadership in Action

By Leave a Comment

It is in a crisis that leaders show their mettle. The New York Times notes,

The master class on how to respond [to a crisis] belongs to Jacinda Ardern, the 39-year-old prime minister of New Zealand. On March 21, when New Zealand still had only 52 confirmed cases, she told her fellow citizens what guidelines the government would follow in ramping up its response. Her message was clear: “These decisions will place the most significant restrictions on New Zealanders’ movements in modern history. But it is our best chance to slow the virus and to save lives.” And it was compassionate: “Please be strong, be kind and united against Covid-19.”

Leaders Show Their Mettle During a Crisis Our political leaders’ responses to the current COVID-19 crisis are particularly instructive about how leaders should act in a crisis:

  • Lead from the front. Initiate quick, bold, and responsible action, even when it carries political risk. Don’t be overcome by panic.
  • Think the crisis through. Weigh your options carefully, and then make the call confidently. Stay focused. Don’t let stress impede your problem-solving capabilities.
  • Avert an information vacuum. Any gap in the available information will be filled by guesswork and speculation.
  • Provide an accurate picture of what’s going on. Be transparent and honest right from the beginning. Acknowledging the gravity of the situation and being clear about how you’re going to collectively address the crisis leaves your constituencies with a sense of confidence in your message.
  • Choose your words carefully. Don’t create a false sense of security. Avoid making throwaway comments that might be misconstrued.
  • Communicate often. Fine-tune your message. Update your analysis and reaffirm your assurance of support. Keeping everyone in the loop diffuses fears and uncertainties.
  • Empower employees to be part of the solution. Invite and respond to employees’ feedback and concerns. They’ll need to know they’re being heard.

Idea for Impact: When a crisis hits, constituencies fall back on their leaders for information, answers, confidence, and direction. Set the appropriate tone for the organizational response by being supportive, factual, transparent, open-minded, calm, and decisive.

Wondering what to read next?

  1. One of the Tests of Leadership is the Ability to Sniff out a Fire Quickly
  2. Any Crisis Calls for Constant, Candid Communication
  3. Two Leadership Lessons from Oscar Munoz, United Airlines CEO
  4. How Stress Impairs Your Problem-Solving Capabilities: Case Study of TransAsia Flight 235
  5. How to Prevent a Communications Breakdown During Crisis

A Quick Way to De-stress: The “Four Corners Breathing” Exercise

By Leave a Comment

Whenever you feel frenzied, i.e., your mind is restless and disturbed, a centering meditation can help you focus inward, pull together your scattered energies, and allow your mind to become calm.

Here’s a quick-and-easy deep breathing exercise called “Four Corners Breathing” suggested by psychologist Lucy Jo Palladino in Find Your Focus Zone (2007):

  1. Find an object nearby that has four corners—a box, your monitor, or even this page.
  2. Start at the upper-left-hand corner and inhale for four counts. Breathe in, filling your lungs with air.
  3. Turn your gaze to the upper-right-hand corner and hold your breath for four counts.
  4. Move to the lower-right-hand corner. Exhale for four counts.
  5. Now shift your attention to the lower-left-hand corner. Tell yourself to relax and smile.

Repeat these steps 3 to 5 times, or as often as you like.

You can do this centering exercise practically anywhere without drawing attention to yourself. It can initiate an immediate shift in consciousness, enabling you to bring greater awareness into the world around you and maintain your calm.

A Quick Way to De-stress: Four Corners Breathing Exercise

According to ancient meditation practices, the breath can link the mind and the body. When the breathing is calm, the mind is calm, and the body is calm.

Deep breathing is an effective way to moderate the activation of your sympathetic nervous system, which controls the body’s response to a perceived threat.

Idea for Impact: Breathing exercises need not take much time out of your day. Set aside some time to pay attention to your breathing. Even a few minutes of slow, deep breathing can help you get a grip on your mind, manage your emotions, short-circuit the stress response, and keep your mind focused.

Wondering what to read next?

  1. Anxious or stressed out? Try deep breathing for instant relief
  2. Two-Minute Mentor #5: Present Perfect
  3. Mindfulness Meditation for Busy People: Stress-Beating Strategies
  4. Understand What’s Stressing You Out
  5. The Nature of Worry

Why People under Pressure Choose Self-Interested Behaviors

By

Why People under Pressure Choose Self-Interested Behaviors Pressure can put people in a state of threat. As I’ve examined previously here, here, and here, pressure can undermine people’s ability to make sound decisions.

Under pressure, people can abandon their inhibitions, cut corners, and loosen up their moral standards. In other words, they are more likely to engage in self-centered behaviors as opposed to pursuing the common good.

People adopt moral standards that dissuade them from unacceptable behaviors. Under normal circumstances, they think sensibly about the costs and benefits when making decisions. However, under pressure, people can be depleted of the cognitive resources they need to act ethically and resist temptations. See my article on the much-debated “muscle metaphor” of willpower.

When people are in that state of emotional and psychological anxiety, the brain goes into a defensive mode. With that, they are more likely to engage in self-interested behaviors that they would otherwise avoid, especially if the payoff for such behavior is high, and the odds of getting caught and punished are low.

Wondering what to read next?

  1. Moral Disengagement Leads People to Act Immorally and Justify Their Unprincipled Behavior
  2. Lessons from the Princeton Seminary Experiment: People in a Rush are Less Likely to Help Others (and Themselves)
  3. What Airline Disasters Teach About Cognitive Impairment and Decision-Making Under Stress
  4. How Stress Impairs Your Problem-Solving Capabilities: Case Study of TransAsia Flight 235
  5. Moral Self-Licensing: Do Good Deeds Make People Act Bad?

Lessons from the World’s Worst Aviation Disaster // Book Summary of ‘The Collision on Tenerife’

By Leave a Comment

Jon Ziomek’s nonfiction history book Collision on Tenerife (2018) is the result of years of analysis into the world’s worst aviation disaster on Tenerife Island in the Canary Islands of Spain.

Distinct Small Errors Can Become Linked and Amplified into a Big Tragedy

On 27-March-1977, two fully loaded Boeing 747 passenger jets operated by Pan American World Airways (Pan Am) and KLM Royal Dutch Airlines collided on the runway, killing 583 passengers and crew on the two airplanes. Only 61 survived—all from the Pan Am jet, including its pilot.

These two flights, and a few others, were diverted to Tenerife after a bomb went off at the Gran Canaria Airport in Las Palmas, their original destination. Tenerife was not a major airport—it had a single runway, and taxi and parking space were limited. After the Las Palmas airport reopened, flights were cleared for takeoff from Tenerife, but the fog rolled in over Tenerife reducing visibility to less than 300 feet. Several airplanes that had been diverted to Tenerife had blocked the taxiway and the parking ramp. Therefore, the KLM and Pan Am jets taxied down the single runway in preparation for takeoff, the Pan Am behind the KLM.

Tenerife airport disaster: Pan Am and KLM Aircraft

At one end of the runway, the KLM jet turned 180 degrees into position for takeoff. In the meantime, the Pan Am jet was still taxiing on the runway, having missed its taxiway turnoff in the fog. The KLM pilot jumped the gun and started his take-off roll before he got clearance from traffic control.

When the pilots of the two jets caught sight of each other’s airplanes through the fog, it was too late for the Pan Am jet to clear out of the runway into the grass and for KLM jet to abort the takeoff. The KLM pilot lifted his airplane off the runway prematurely, but could not avoid barreling into the Pan Am’s fuselage at 240 kmph. Both the jets exploded into flames.

The accident was blamed on miscommunication—breakdown of coordinated action, vague language from the control tower, the KLM pilot’s impatience to takeoff without clearance, and the distorted cross-talk of the KLM and Pan Am pilots and the controllers on a common radio channel.

Breakdown of Coordination Under Stress

Sweeping changes were made to international airline regulations following the accident: cockpit procedures were changed, standard phrases were introduced, and English was emphasized as a common working language.

'Collision on Tenerife' by Jon Ziomek (ISBN 1682617734) In Collision on Tenerife, Jon Ziomek, a journalism professor at Northwestern University, gives a well-written, detailed account of all the mistakes leading up to the crash and its aftermath.

The surviving passengers’ first- and second-hand accounts recall the horror of those passengers on the right side of the Pan Am jet who saw the lights of the speeding KLM 747, just as the Pan Am pilot was hastily turning his airplane onto the grass to avoid the collision.

Ziomek describes how passengers escaped. Some had to make the difficult choice of leaving loved ones or friends and strangers behind.

Dorothy Kelly … then spotted Captain Grubbs lying near the fuselage. Badly burned and shaken by his jump from the plane, he could not move. “What have I done to these people?” he yelled, pounding the ground in anguish. Kelly grabbed him under his shoulders and urged “Crawl, Captain, crawl!”

Recommendation: Read Jon Ziomek’s Collision on Tenerife

Some of the bewildering details make for difficult reading—especially the psychological effects (post-traumatic stress syndrome) on the surviving passengers. But Jon Ziomek’s Collision on Tenerife is important reading, providing a comprehensive picture of the extensive coordination required in aviation, the importance of safety and protocols, and how some humans can freeze in shock while others spring into action.

The key takeaway is the recognition of how small errors and problems (an “error chain”) can quickly become linked and amplified into disastrous outcomes.

Wondering what to read next?

  1. How A Single Point of Failure Became The Boeing 737 MAX’s Achilles Heel
  2. What Airline Disasters Teach About Cognitive Impairment and Decision-Making Under Stress
  3. How Stress Impairs Your Problem-Solving Capabilities: Case Study of TransAsia Flight 235
  4. When Stress is Good
  5. Lessons from the Princeton Seminary Experiment: People in a Rush are Less Likely to Help Others (and Themselves)

How Stress Impairs Your Problem-Solving Capabilities: Case Study of TransAsia Flight 235

By Leave a Comment

As I’ve examined previously, airline disasters are particularly instructive on the subjects of cognitive impairment and decision-making under stress.

Stress Can Impair Your Acuity: Case Study of TransAsia Flight 235

Consider the case of TransAsia Airways Flight 235 that crashed in 2015 soon after takeoff from an airport in Taipei, Taiwan. Accident investigations revealed that the pilots of the ATR 72-600 turboprop erroneously switched off the plane’s working engine after the other lost power. Here’s a rundown of what happened:

  1. About one minute after takeoff, at 1,300 feet, engine #2 had an uncommanded autofeather failure. This is a routine engine failure—the aircraft is designed to be able to be flown on one engine.
  2. The Pilot Flying misdiagnosed the problem, and assumed that the still-functional engine #1 had failed. He retarded power on engine #1 and it promptly shut down.
  3. With power lost on both the engines, the pilots did not react to the stall warnings in a timely and effective manner. The Pilot Flying acknowledged his error, “wow, pulled back the wrong side throttle.”
  4. The aircraft continued its descent. The pilots rushed to restart engine #1, but the remaining altitude was not adequate enough to recover the aircraft.
  5. In a state of panic, the Pilot Flying clasped the flight controls and steered (see this video) the aircraft perilously to avoid apartment blocks and commercial buildings before clipping a bridge and crashing into a river.

A High Level of Stress Can Diminish Your Problem-solving Capabilities

Thrown into disarray after a routine engine failure, the pilots of TransAsia flight 235 did not perform their airline’s abnormal and emergency procedures to identify the failure and implement the required corrective actions. Their ineffective coordination, communication, and error management compromised the safety of the flight.

The combination of sudden threat and extreme time pressure to avert a danger fosters a state of panic, in which decision-makers are inclined to commit themselves impulsively to courses of action that they will soon come to regret.

Idea for Impact: To combat cognitive impairment under stress, use checklists and standard operating procedures, as well as increased training on situational awareness, crisis communication, and emergency management.

Wondering what to read next?

  1. How A Single Point of Failure Became The Boeing 737 MAX’s Achilles Heel
  2. Why People under Pressure Choose Self-Interested Behaviors
  3. What Airline Disasters Teach About Cognitive Impairment and Decision-Making Under Stress
  4. Lessons from the World’s Worst Aviation Disaster // Book Summary of ‘The Collision on Tenerife’
  5. Lessons from the Princeton Seminary Experiment: People in a Rush are Less Likely to Help Others (and Themselves)

This May Be the Most Potent Cure for Melancholy

By Leave a Comment


Never Feel Sorry for Yourself or Engage in Self-pity

The American writer and Nobel Laureate Toni Morrison, who poignantly explored the African-American experience, passed away last week. Her best-known novel, the Pulitzer Prize-winning Beloved (1987) is one of the few works of non-fiction that I’ve read. This captivating novel is much-admired for calling to mind of the inhumane violence of the institution of slavery. It’s a true story of a post-Civil War escapee-slave who, after she is recaptured, kills her infant daughter to liberate her from slavery and oppression. Read it (or watch its 1998 film adaption starring Oprah Winfrey.)

Morrison’s celebrated essay in the 150th-anniversary issue of The Nation suggested a potent antidote to suffering and loss. Here’s a précis:

On the day after Christmas 2004, I was in an extremely dark mood, feeling helpless. When a friend, a fellow artist, called to wish happy holidays, I told him, “I’m not well. Not only am I depressed, I can’t seem to work, to write; it’s as though I am paralyzed, unable to write anything more in the novel I’ve begun. I’ve never felt this way before, but the recent reelection of George W. Bush …” My friend interrupted me and challenged, “No! No, no, no! This is precisely the time when artists go to work—not when everything is fine, but in times of dread. That’s our job!” I felt foolish the rest of the morning.

[All the trouble in the world makes it difficult to stay grounded and productive.] Still, I remember the shout of my friend that day after Christmas. This is precisely the time when artists go to work. [While being aware of the world’s plights and the struggles of people,] there is no time for despair, no place for self-pity, no need for silence, no room for fear. We speak, we write, we do language. That is how civilizations heal.

I know the world is bruised and bleeding, and though it is important not to ignore its pain, it is also critical to refuse to succumb to its malevolence. Like failure, chaos contains information that can lead to knowledge—even wisdom.

Acceptance Can Set You Free

Sorrowing Old Man (At Eternity's Gate) by Vincent van Gogh When events have a downer-depressive effect, they can leave you in the throes of helplessness and depression. As Morrison suggests, acceptance and looking-forward is a compelling remedy to life’s many tribulations.

As I’ve stated in previous articles, even in the face of some of the worst misfortunes that could strike you, attempting to endure pain is a far superior choice than getting absorbed in feeling victimized and powerless.

After a reasonable period of grief, confronting your fears and facing up to the worst possible scenarios can bring about some tranquility.

You can deal with your troubles by diverting your mind with escapisms or cheering yourself up with distractive remedies, but these things can relieve suffering only for a short time. They do not alleviate grief but hinder it. You would rather end it than distract it.

In other words, it’s better to conquer your sorrow than to deceive it. If simply masked under self-gratifying pleasures and diversions, your haunted mind eventually comes back at you stronger than ever.

Idea for Impact: In facing life’s many troubles, acceptance can set you free. Perhaps the most potent cure for melancholy is to ask yourself, “What’s the one positive step I can take now?”

Wondering what to read next?

  1. Summary of Richard Carlson’s ‘Don’t Sweat The Small Stuff’
  2. This Trick Can Relieve Your Anxiety: “What’s the worst that can happen?”
  3. Learn to Manage Your Negative Emotions and Yourself
  4. The More You Can Manage Your Emotions, the More Effective You’ll Be
  5. Anger is the Hardest of the Negative Emotions to Subdue
Here’s a prayer to help you deal with annoying people. Learn from the Stoics!