Right Attitudes

You Always Have to Say ‘Good’

June 9, 2022 By Nagesh Belludi Leave a Comment

“How are you?” is usually meant less as an actual question and more a greeting-on-autopilot—a casual call-and-response.

The unwritten rule of conversation is that you’re expected to reply with nothing more than a declaration of utter satisfaction with life.

People aren’t usually interested in hearing the real answer. Responding with a “Well, to be honest, I’ve been kind of down today. Had a bad day at work” could be a faux pas. You aren’t supposed to burden every interlocutor with your situation, particularly with people who aren’t close.

So “how are you?” isn’t a bad thing to say at all—most of the time. But, there’re occasions, readable with empathic awareness, when you shouldn’t ask someone how their day is going unless you’re going to listen to their response with genuine respect and interest.

Idea for Impact: Showing that you care about people can do wonders, but if you don’t care, don’t feign that you do—people can see through it.

Be Kind … To Yourself

June 6, 2022 By Nagesh Belludi Leave a Comment

In Fierce Self-Compassion: How Women Can Harness Kindness to Speak Up, Claim Their Power and Thrive (2021,) University of Texas-Austin’s Kristin Neff argues that self-acceptance and self-compassion—being good to ourselves—makes us more likely to adopt healthy behaviors.

Neff summarizes numerous studies that have suggested that self-compassion is associated with overall well-being: “The more you’re able to accept yourself, the more you’re able to make positive, healthy changes in your life.”

The most important relationship you’ll ever have is the relationship with yourself. Learn to pay attention to your thoughts and feelings. Put your needs on top; give yourself compassion and comfort. Listen to your restlessness. Feelings of agitation can lead to a new life of purpose. True self-awareness can help you learn what drives you, what excites you and motivates you.

Neff suggests creating moments within each day and practicing meaningful self-care. Do something nice for yourself: take a walk in the woods, meditate, play with a pet, call a friend for support, journal, or indulge in a hot bath.

Idea for Impact: Pay attention to your self-talk and speak to yourself the way you would to someone you love, “What do you need right now?” Dwell upon that question and allow an authentic answer to emerge. Then, ask, “What’s one brave decision you can make now to get unstuck and move in the direction of your goals? What’s stopping you from getting started?”

Inspirational Quotations #948

June 5, 2022 By Nagesh Belludi

What is forgiven is usually well remembered.
—Louis Dudek (Canadian Poet, Publisher)

I have always felt that a politician is to be judged by the animosities he excites among his opponents.
—Winston Churchill (British Head of State)

Why is it so difficult to love wisely, so easy to love too well?
—Mary Elizabeth Braddon (English Novelist)

Writing is thinking on paper.
—William Zinsser (American Writer, Editor)

The punishment of desire is the agony of unfulfillment.
—Hermes Trismegistus (Greek-Egyptian Author)

The successor to politics will be propaganda. Propaganda, not in the sense of a message or ideology, but as the impact of the whole technology of the times.
—Marshall Mcluhan (Canadian Thinker)

The big problem is not the haves and the have-nots—it’s the give-nots.
—Arnold Glasow (American Businessman)

Most teams aren’t teams at all but merely collections of individual relationships with the boss. Each individual vying with the others for power, prestige and position.
—Douglas McGregor (American Sociologist)

‘Tis better to have loved and lost than never to have loved at all.
—Alfred, Lord Tennyson (British Poet)

Temperance is moderation in the things that are good and total abstinence from the things that are foul.
—Frances Willard (American Temperance Campaigner)

He who gives little gives from his heart; he who gives much gives from his wealth.
—Turkish Proverb

Nothing is so awesomely unfamiliar as the familiar that discloses itself at the end of a journey.
—Cynthia Ozick (American Novelist, Essayist)

My goal is simple. It is a complete understanding of the universe, why it is as it is and why it exists at all.
—Stephen Hawking (English Theoretical Physicist)

Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them—and then, the opportunity to choose.
—C. Wright Mills (American Sociologist)

Finding bad reasons for what one believes for other bad reasons—that’s philosophy.
—Aldous Huxley (English Humanist)

Do not commit the error, common among the young, of assuming that if you cannot save the whole of mankind you have failed.
—Jan de Hartog (Dutch-American Author)

How to Lead Sustainable Change: Vision v Results

June 2, 2022 By Nagesh Belludi Leave a Comment

In the Drucker Foundation’s Leader to Leader (1999,) Harvard Business School professor John Kotter proposes one of my favorite visuals on the essence of noticeable results that bear witness to a leader’s vision of change:

This illustration encapsulates why some organizational change initiatives succeed while others never get off the ground or break down after a while. Kotter observes,

Results and vision can be plotted on a matrix that has four dimensions. Poor results and weak vision spell sure trouble for any organization. Good short-term results with a weak vision satisfy many organizations—for a while. A compelling vision that produces few results usually is abandoned. Only good short-term results with an effective, aligned vision offer a high probability of sustained success.

Idea for Impact: The only way a leader can produce a well-paced, sustainable, and transformational change is by mobilizing the people around her to appreciate the benefits for them in her vision of the desired future. Ongoing results oblige visibility into progress and will catalyze the organization’s commitments.

Read Kotter’s Leading Change (1996,) an influential missive on change management.

Nuts! The Story of Southwest Airlines’ Maverick Culture // Book Summary

May 30, 2022 By Nagesh Belludi Leave a Comment

Kevin & Jackie Freiberg’s Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success (1996) is a popular tome about the history and culture of Southwest Airlines and the fun-loving antics of its colorful co-founder and CEO Herb Kelleher (see my tribute.)

Despite its Pollyannaish tone and repetitive narratives, Nuts| is a very enjoyable cheerleaders’ account of how an underdog overcame roadblocks and thrived in a competitive industry.

Nuts| focuses on the people-oriented culture that Herb and his secretary Colleen Barrett established based on Herb’s well-known dictum, “The business of business is not business. The business of business is people.” To Herb, Southwest was a cause—never just a company. The Freibergs write,

If there is an overarching reason for Southwest Airlines’ success, it is that the company has spent far more time since 1971 focused on loving people than on the development of new management techniques. The tragedy of our time is that we’ve got it backwards. We’ve learned to love techniques and use people. This is one of the reasons more and more people feel alienated, empty, and dehumanized at work. Many organizations today would be surprised at how much more people would be willing to give of themselves if only they felt loved.

Nuts| is dreadfully out-of-date. Southwest and the airline industry have changed a lot since the mid-90s. Southwest even stopped handing out peanuts to protect passengers from peanut-related allergies.

The miracle at Southwest Airlines could keep on only so long. As long as Herb was the CEO, employees would go the extra mile for the sake of Herb. Until his retirement in 2001, Herb preserved Southwest’s unique cost structure and work rules. Kelleher’s successor, Jim Parker, presided over mounting labor tensions and quit after just three years. CFO Gary Kelly replaced Parker in 2004. Bob Jordan became CEO in 2022.

The going has not been smooth for Kelly. Southwest has become more like the other carriers regarding employee relationships and cost structure. The rehabilitated legacy airlines and a new breed of ultralow cost carriers have chipped away gradually at many of Southwest’s apparent competitive advantages. Yes, customers still rave about Southwest’s friendly staff, unpretentious service, and flexibility in travel planning. However, Southwest hardly ever has the lowest fares on most routes. In fact, Southwest’s average fares have outpaced the industry by 12% since 2009.

Recommendation: Speed-read Nuts! … it’s full of original insights, upbeat stories, and concrete suggestions for principle-centered leadership and how to inspire people to achieve incredible results. Here are the key takeaway lessons:

Even a little respect goes a long way. Give employees responsibility and entrust them to take that responsibility.
Set the ground rules—and let employees be creative. “Culture is one of the most precious things a company has, so you must work harder at it than at anything else.”
Give your employees some skin in the game, and they’ll go the distance. Southwest claims, “We have credibility because we tell people what we’re going to do and then we do it.”
Empower workers to make decisions at the customer level. Employees who feel they have leeway in their jobs to make the “right decision” depending on circumstances are happier, more confident, and more productive. They’ll even give extra—because they believe their work has special meaning and is not just a job.
Make sure people feel they can be themselves and have opportunities to express individuality.
See yourself as a motivator and a positive force. When things go wrong, accentuate the positive and focus on a path to a solution. It’s an approach that employees will admire and want to emulate.
Build a sense of community. Foster the feeling of a “family” in which employees can count on each other professionally and personally.
Recognize that employees have lives outside of work. Celebrate every milestone to establish and strengthen relationships. The walls of Southwest’s headquarters are covered with pictures and commemorative plaques of picnics, community service awards, customers’ commendation letters, service employee milestones, and tributes to important cultural events.

Inspirational Quotations #947

May 29, 2022 By Nagesh Belludi

God has given us two hands, one to receive with and the other to give with.
—Billy Graham (American Baptist Religious Leader)

He gains a great deal who loses a vain hope.
—Italian Proverb

You know that when I hate you, it is because I love you to a point of passion that unhinges my soul.
—Julie de Lespinasse (French Salon Hostess)

What you have to do is work with the raw material you have, namely you, and never let up.
—Helen Gurley Brown (American Publisher)

The injuries of life, if rightly improved, will be to us as the strokes of the statuary on his marble, forming us to a more beautiful shape, and making us fitter to adorn the heavenly temple.
—Cotton Mather (American Clergyman)

He alone has lost the art to live who cannot win new friends.
—Silas Weir Mitchell (American Physician, Writer)

To stop the flow of music would be like the stopping of time itself, incredible and inconceivable.
—Aaron Copland (American Composer)

As society becomes more and more mechanized, it will be more and more difficult for many people to stand the nervous strain, the high pressure, and the drabness of their lives. To escape these abominations, constantly growing numbers will seek the primitive for the fines features of life.
—Bob Marshall (American Forester)

When you argue with your inferiors, you convince them of only one thing: they are as clever as you.
—Irving Layton (Canadian Poet)

Nature yields her most profound secrets to the person who is determined to uncover them.
—Napoleon Hill (American Author)

Love and let the world know, hate in silence.
—Egyptian Proverb

In the end, we realize how simple life is when we accept this moment, just as it is, without pretending to be other than who we are. This is grace in action.
—Richard C. Miller (American Yogic Scholar)

Time’s horses gallop down the lessening hill.
—Richard Le Gallienne (English Writer)

Instead of looking at life as a narrowing funnel, we can see it ever widening to choose the things we want to do, to take the wisdom we’ve learned and create something.
—Liz Carpenter (American Journalist)

Reason can in general do more than blind force.
—Cornelius Gallus (Roman Poet)

Freedom is the oxygen of the soul.
—Moshe Dayan (Israeli Statesman)

Get Your Priorities Straight

May 28, 2022 By Nagesh Belludi Leave a Comment

Most folks don’t take the time to write down and prioritize their values and goals. That’s the cornerstone of the all time-maximizing strategies.

Without distinct values and priorities, many people devote insufficient time to activities that support their most significant priorities.

No matter your goals, begin by thinking thoroughly about why you are engaging in any activity and what you expect to get out of it. Then be time-conscious. Match your time allocations with these top goals. Deliberately decide if you want to pursue each task required of you. Recall, too, that what you get done, and not time, in and of itself, is the best measure of success.

If Meditation Isn’t Working For You, Try Intermittent Silence

May 27, 2022 By Nagesh Belludi Leave a Comment

Mindfulness meditation is tough. There’s no easy way around it. It can make you feel discouraged at best and miserable at worst when it doesn’t work.

If you’ve failed at trying different forms of meditation or don’t find them as calming as you hoped, try intermittent silence.

Intermittent silence is straightforward—it’s as simple as closing your eyes for 5 or 10 minutes, enveloping yourself in silence, and attending to the sounds of nature.

Intermittent silence quietens your mind. It shifts your attention from the incessant chatter in your head, disconnecting you from everything around and trying to reach a state of tranquility.

As disruptive thoughts emerge, let these thoughts pass by, acknowledging them but not engaging in them, just as you would glance at a butterfly fly around graciously. Make a deliberate effort to shift your attention away and focus on something else, e.g., a gentle breeze.

Direction + Autonomy = Engagement

May 26, 2022 By Nagesh Belludi Leave a Comment

The best way to achieve results as a manager is to give your team clear objectives and then allow them to approach the tasks in whatever manner that makes sense. You can suggest deadlines, schedule check-in appointments, and make yourself available for questions. People tend to take more pride in their work when they aren’t micro-managed. Delegate results when you can and interfere only when you must.

Observe the strengths and weaknesses of each employee and assign tasks based on what will allow each individual to thrive. When employees feel invested in a task, whether because they volunteered for it or because it employs their strengths, they are more likely to take ownership of their work and excel on the project. Have faith in your employees’ ingenuity and give them much latitude in how they do things.

Idea for Impact: Often, the most potent motivator for employees isn’t money—it’s the opportunity to learn, expand responsibilities, contribute and gain appreciation, and be recognized for achievements.

Beware of Too Much Information

May 25, 2022 By Nagesh Belludi Leave a Comment

Nearly all decision-making models emphasize the need for much information about the situation and options before making a decision.

Information is worthwhile, no doubt, but information can sometimes be less factual or less precise than it may seem. Besides, too much information may distract you from important issues. Scouting for additional data may cloud the picture rather than arm you with crucial information.

Idea for Impact: Be wary of the usefulness and truth-value of the information you have amassed. The solution to being overwhelmed by too much irrelevant information is selecting relevant information—not merely less information.

Bear in mind that there’s always room for new ideas and new perspectives. Review and challenge your current comprehension of the problem you’re confronting. Don’t be afraid to refine your understanding and explore other possibilities.

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