• Skip to content
  • Skip to primary sidebar

Right Attitudes

Ideas for Impact

The eBay-Yahoo! Deal: More to Come?

May 27, 2006 By Nagesh Belludi Leave a Comment

Yesterday, eBay [EBAY] and Yahoo! [YHOO] announced a long-term alliance in four areas: (1) search and advertising, (2) integrated online payments using eBay’s PayPal, (3) a co-branded toolbar for browsers, and, (4) developing “click-to-call” advertising functionalities. This move was inline with speculations made by a much-cited JPMorgan research report released earlier this week.

Clearly, this tie-up has a win-win potential for both eBay and Yahoo!. However, I wonder if this is a half-baked deal.

  • eBay’s primary business stream is auctions. Here, I see plenty of opportunities to consolidate and leverage each other’s strengths: in Japan, where eBay is absent, and in Europe, where Yahoo! is weaker. eBay (through EachNet) and Yahoo! (through Alibaba-Taobao) fiercely compete in the China auctions market. A consolidation will clearly lead to a market leadership in China.
  • The payments deal expands the reach of the PayPal payment service and prepares eBay for a competition with Google Payments. However, this payment service can to be expanded beyond the United States. Again, PayPal competes with Yahoo! and Alibaba’s AliPay payment system in China.
  • The third eBay business stream is the Skype communication suite. Consolidation of Skype with Yahoo! Messenger can create opportunities for a broader customer base, efficiencies and consolidation of development efforts.
  • The search and advertising deal can be expanded to other markets outside of the United States.

Yahoo! and eBay offer largely complementary services in most markets. I speculate that Yahoo! and eBay will eventually merge by taking the above initiatives and create a stronger global e-commerce leader.

Filed Under: News Analysis

Emigration from Mexico: Long-term solutions

May 25, 2006 By Nagesh Belludi Leave a Comment

Last week, as part of its reporting on the debate on immigration legislation and Mexican President Vicente Fox’s visit to the USA, the San Francisco Chronicle pointed out to estimates that “roughly 10 percent of Mexico’s population of about 107 million is now living in the United States.” Clearly, there aren’t enough appealing jobs in Mexico to contain this emigration.

Over the last two decades, the economy of Mexico became increasingly dependent on that of the United States, especially since the free trade agreement (NAFTA) came into effect in 1994. Given its proximity to USA, the northern region of Mexico became a huge manufacturing base, exporting a substantial portion of output to the USA.

The slowdown in the US economy between 2000 and 2003 coupled with the relocation of labour-intensive industries to China and the attractiveness of Asia as a recipient of foreign investments had a significant impact on the Mexican industry.

Mexico is expected to have a general election within a few weeks. The new government can embrace liberalization by focusing on improving the country’s infrastructure and education and by providing incentives for growth and investments across Mexico.

As Newsweek points out, Mexico can explore its geographic advantage to attract industries that need quicker responses and industries where transportation costs on bulky products can cancel out relatively lower production costs in Asia. The government can explore additional export destinations in Europe and South America.

Further, American corporations are focused largely on the booming the consumer markets in India, China and elsewhere in Asia. Appropriate incentives and an improved economy can attract attention to the consumer market in Mexico. The resulting surge in industry and domestic economy could easily contain this emigration.

Filed Under: News Analysis

Respect the Competition

May 15, 2006 By Nagesh Belludi 2 Comments

In business, as in sports or work-life, it is essential to possess a mature sense of respect for the competition. The recent arguments between US Airways [ LCC] and JetBlue Airways [ JBLU] form a case in point.

JetBlue recently announced services between New York JFK and North Carolina in direct competition with services offered by US Airways. As part of this announcement, JetBlue’s CEO David Neeleman commented, “… until now, the people of North Carolina have overpaid for sub-standard service.” This was a direct attack on US Airways, which has a strong presence in these routes.

In response, Doug Parker, the CEO of US Airways, addressed employees “upset by these remarks” as follows; read the full response here.

First, I know David pretty well and I can assure you he is a genuinely good person. That he chose to make such a remark is probably indicative of the stress that JetBlue is under and we should not take his remarks personally.

He then explained the problems JetBlue faces and compared JetBlue’s offerings with his company’s.

It doesn’t appear that our customers are overpaying; rather it appears that passengers aren’t willing to pay JetBlue enough for them to be profitable.

JetBlue is struggling mightily and the hard working employees of US Airways are a big reason why. Rather than get upset by their comments we should keep them in context … US Airways is going to be here long after JetBlue.

… we will compete aggressively, we will focus on running our own race and we will win. Thanks so much for taking care of our customers and please keep it up.

When faced with a competitor’s unfavourable remarks, it is tempting to confront and bad-mouth the competition. In such circumstances, employees look forward to directions from a company’s leadership. Often, blowing out the competition’s candle to make one’s shine brighter can backfire, create ill will among employees and lead to loss of customer respect. In his message, Doug Parker sets a clear competitive tone by first uttering words of respect for the competition and then explaining the circumstances involved.

In the intensely competitive airline industry, front-line customer service is a critical differentiator. Customer service consists of a series of interactions that customers have with employees: ticketing agents, gate agents and flight attendants. Evidently, JetBlue has a reputation for better customer service. Doug sends a clear message to boost the morale of his employees and motivating them to deliver superior customer experiences.

Clearly, Doug Parker’s respectful and pragmatic approach exudes a winning attitude. The trust and confidence in his message appeals to employees, customers and the competition.

Wondering what to read next?

  1. Lessons from the US Big 3 Airlines’ Spat with Middle Eastern Carriers: When You Fight From Weak Ground, You Become the Story

Filed Under: Managing Business Functions, News Analysis Tagged With: Competition

Google Romance: Beyond All Fools’ Day

April 3, 2006 By Nagesh Belludi Leave a Comment

On All Fools’ Day, Google [GOOG] announced, as a joke, work on its Google Romance online matchmaker service. Isn’t the company serious about opportunities the ‘contextual dating‘ service presents?

What would attract users to migrate from Yahoo! Personals or Match.com or the other dating websites? The search technology used to match profiles is probably mature: profiles are searched by matching well-defined fields and by searching profile descriptions. Google could supplement this matching mechanism by incorporating tags or by allowing users to rank or provide feedback on profiles they view based on whatever criteria.

Building a large user base will be critical. Three of my colleagues consider the $25-$35 monthly fees they pay for the above services an overcharge. A free service or low fees can attract a significant user base to Google Romance. The popularity of the search engine, any unique features, and clever marketing (allowing users join by invitation only, as with Gmail) can help too.

Clearly, Google Romance presents an enhanced opportunity for Google’s AdSense program. With personal details of a user and profiles of potential partners a user is looking at, it could target more specific, more meaningful ads based on age, gender, diet preferences, likes, location, etc. Further, the service could easily be integrated with Talk, Gmail, maps, local search, etc. and keep users engaged within the Google grid of services.

It is hard to imagine Google not being serious about this potential revenue stream.

Filed Under: News Analysis Tagged With: Google

« Previous Page

Primary Sidebar

Popular Now

Anxiety Assertiveness Attitudes Balance Biases Coaching Conflict Conversations Creativity Critical Thinking Decision-Making Discipline Emotions Entrepreneurs Ethics Etiquette Feedback Getting Along Getting Things Done Goals Great Manager Innovation Leadership Lessons Likeability Mental Models Mindfulness Motivation Parables Performance Management Persuasion Philosophy Problem Solving Procrastination Psychology Relationships Resilience Simple Living Social Skills Stress Suffering Thinking Tools Thought Process Time Management Winning on the Job Wisdom

About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

Get Updates

Signup for emails

Subscribe via RSS

Contact Nagesh Belludi

RECOMMENDED BOOK:
The Art of War

The Art of War: Sun Tzu

The ancient Chinese master Sun Tzu reveals the essence of conflict and how to win by knowing yourself, knowing your enemy, and fighting only when you can win.

Explore

  • Announcements
  • Belief and Spirituality
  • Business Stories
  • Career Development
  • Effective Communication
  • Great Personalities
  • Health and Well-being
  • Ideas and Insights
  • Inspirational Quotations
  • Leadership
  • Leadership Reading
  • Leading Teams
  • Living the Good Life
  • Managing Business Functions
  • Managing People
  • MBA in a Nutshell
  • Mental Models
  • News Analysis
  • Personal Finance
  • Podcasts
  • Project Management
  • Proverbs & Maxims
  • Sharpening Your Skills
  • The Great Innovators

Recently,

  • The Dividend of Waiting: Patience May Be the Best Bargain in Tech
  • The “Shadow Job Description”: The One Question That Changes the Interview Dynamic
  • Inspirational Quotations #1171
  • Enterprise Begins in Annoyance: How One Miserable Vacation Sparked a Global Hotel Chain
  • Wishful Thinking Is Free. Movement Pays.
  • Rumination Can Turn the Mind Into a Prison of Repetition
  • Inspirational Quotations #1170

Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!