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Keeping a Diary on Employee Performance

December 8, 2006 By Nagesh Belludi 1 Comment

Blog reader Sasawat from Bangkok (Thailand) asks:

“I recently joined a multinational chemicals company that uses a performance appraisal system. I supervise seven engineers. To help me do their performance evaluations at the end of the year, should I maintain a diary to record their projects and actions?”

Most managers rely on employee performance in the period immediately preceding the performance evaluation deadline. Unfortunately, they do not weigh performance from throughout the year (or quarter, if their organizations use a quarterly review system.) Some employees exploit this behavior by slacking-off during most of the year and by shaping-up in the weeks before a performance evaluation is due.

Keeping a Diary on Employee PerformanceA log or a diary will help managers record employee projects and behaviors in one location. Clearly, recording significant and relevant examples of employee performance helps managers write objective performance summaries.

Recording events in a dairy every week, however, becomes overwhelming when you have seven employees. Instead, ask each employee to keep a diary of his/her achievements. Review this information with your employee once every week. Give regular, specific feedback, both affirmative and corrective. This ensures that you keep yourself informed of your employee’s work and demonstrates that you care about his/her current work and achievements.

When a performance evaluation is due, study the employee’s diary along with your notes, if any from your weekly meetings. You should not have to dig through your files or seek reports from various sources. You will have accumulated all the data you will need, in one place, to help you prepare for an effective performance evaluation statement and discussion.

Wondering what to read next?

  1. How to Manage Overqualified Employees
  2. Treat Employees Like Volunteers
  3. Seven Real Reasons Employees Disengage and Leave
  4. People Work Best When They Feel Good About Themselves: The Southwest Airlines Doctrine
  5. Fire Fast—It’s Heartless to Hang on to Bad Employees

Filed Under: Managing People Tagged With: Great Manager, Performance Management

How to Give a Good Compliment, in Six Easy Steps

December 5, 2006 By Nagesh Belludi Leave a Comment

One of our most significant aspirations is that people around us value our contributions at work, home and elsewhere. We desire that our supervisors, friends, or family members appreciate our good work; we are hungry for their compliments.

Praising and recognizing people around us are an essential skill that we need to develop to be effective. One of the many reasons we fail to recognize the positive contributions of people around us is that we may not feel comfortable praising others or we may not know how to recognize people. Here is a simple framework.

  • Observe. Look for opportunities to recognize your peers, team members, friends, family members, bosses and other people you interact with everyday.
  • Smile. A smile is a true indicator of your cheerfulness and passes your good feelings to the recipient.
  • Right away. Praise as soon as you make your observation. Your message will be relevant, sincere and will have the most meaning only when delivered immediately following the recipient’s behavior.
  • Be specific. Describe what the recipient did so that he/she understands the specific reason for your praise.
  • Detail the impact. Tell the recipient how his/her action or behavior impacted you or your organization. Explain how his/her contributions are reflected positively upon him/her.
  • ‘Thanks.’ Offering praise often involves just smiling and saying “Thank you. I appreciate your work.” This sends a message that you acknowledge the value of the work and want the recipient to repeat his/her behavior.

An example. “[Smile.] Hey Stella. When you presented our logistics proposal to our clients, I think you did an excellent job with the flow of arguments. Your illustrations clearly drove home the advantages of the new system. Our clients were very impressed with your leadership on this project. Our Divisional Vice-President who was in the meeting complemented you. Thank you for a job well done. Keep it up.”

Making people around us feel valued in a sincere manner goes a long way in improving our inter-personal relationships. In addition, observing, acknowledging and reinforcing good work motivates people around us.

Filed Under: Managing People, Sharpening Your Skills

Inspirational Quotations #146

December 3, 2006 By Nagesh Belludi Leave a Comment

Nobody doubts that he exists, though he may doubt the existence of God. If he finds out the truth about himself and discovers his own source, this is all that is required.
—Ramana Maharshi (Indian Hindu Mystic)

The truth that makes men free is for the most part the truth which men prefer not to hear.
—Herbert Agar

The best fortune that can fall to a man is that which corrects his defects and makes up for his failings.
—Johann Wolfgang von Goethe (German Poet)

When a true genius appears in the world, you may know him by this sign, that the dunces are all in confederacy against him.
—Jonathan Swift (Irish Satirist)

If we want a joyous life, we must think joyous thoughts. If we want a prosperous life, we must think prosperous thoughts. Whatever we send out mentally or verbally will come back to us in like form.
—Louise Hay (American Author)

Every now and then go away, even briefly. Have a little relaxation, for when you come back to your work your judgment will be surer since to remain constantly at work will cause you to lose power.
—Leonardo da Vinci (Italian Polymath)

As the ocean giveth rise to springs, whose water return again into its bosom through the rivers, so runneth thy life force from the heart outwards, and so returneth into its place again.
—Akhenaten (Egyptian Monarch)

I would rather have a good plan today than a perfect plan two weeks from now.
—George S. Patton (American Military Leader)

You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.
—Woodrow Wilson (American Head of State)

You have only failed if you fail to try.
—Unknown

Filed Under: Inspirational Quotations

Avoiding a Deer Hit, Part 2: Precautions to Avoid Deer Collisions

December 1, 2006 By Nagesh Belludi Leave a Comment

In the first half on the topic on avoiding deer hits, I wrote about my encounter with a deer last year. Following this incident, I have educated myself on a few precautions I could take to avoid hitting deer again.

  • The risk of hitting deer is highest during sunset to midnight and sunrise and a few hours before sunrise. Deer are particularly active during the mating season, from late-October to mid-December. Hunters I have talked to disclosed that deer usually settle down during hot weather and walk around during rainy or cloudy conditions. Watch-out for deer during these times.
  • Scan both sides of the road and watch for instances of reflection of your car’s headlight in the eyes of the deer. When there is no oncoming traffic, use high-beam headlights to broaden your field of vision and for better reflection of light in deer eyes.
  • If possible, try to follow other vehicles. I believe deer exercise some caution and cross roads when they do not see vehicles on the road. Leave enough space between yourself and the vehicle in front of you to allow you enough braking distance in case the vehicle in front hits a deer. Similarly, ensure sufficient space between your vehicle and the vehicle behind you. This gives the vehicle behind you sufficient braking distance to prevent a rear-side crash.
  • Deer usually travel in groups. If you see a deer, watch out for other deer that may be nearby.
  • Deer Crossing SignsLook out for deer crossing signs in areas of high deer population. Slow down and be more vigilant.
  • Do not swerve to avoid hitting a deer. Swerving increases the risk of a collision with a fixed object by the side of the road, of a collision with another vehicle on the road or of running off the road and flipping. Apply brakes, grip the steering wheel steadily and come to a stop if possible. If a collision becomes inevitable, hit the deer and maintain control of your vehicle.
  • Deer whistles and other deer deterrent gadgets are commercially available. Supposedly, these whistles produce sounds of certain frequencies audible to deer that distract their attention and thus prevent them from coming into collision. I am not sure these devices are effective.

The Friends for Animals website estimates approximately one and a half million deer hits every year. With vigilance and awareness, you can avoid deer hits and minimize casualties.

Filed Under: Sharpening Your Skills

Avoiding a Deer Hit, Part 1: My Seatbelt Saved my Life

November 28, 2006 By Nagesh Belludi 1 Comment

Deer hit result

In November of last year, while returning from Chicago, I hit a deer approximately ten miles north of metropolitan Indianapolis. Fortunately, I survived the mishap without any injuries.

Sequence of Events

Sequence of events in a deer hitThe entire incident, from the moment I spotted the deer to when I hit the deer, happened in less than two seconds. Here is the sequence of events; see the accompanying illustration. (I used present tense to recall the incident.)

  1. At 3:15am, I am cruising at 70mph (112 kmph) on an interstate highway. I am very alert. There is very little traffic. While negotiating a curve, I notice two deer enter my field of vision from the far left side of the interstate. “Ah, deer there.”
  2. Within moments, one of the deer starts to run cross the interstate. The other stands still. I realize I cannot avoid hitting the deer. I steady my grip on the steering wheel and try to hit the brake pedal. “Is this the end?”
  3. I crash into the deer. I get a glimpse of the deer in my windshield and feel a big impact. Suddenly, I see smoke everywhere on the dash. I also notice some sky-blue colored, cloth-like object in front of my body. “What has happened?”
  4. I clear the sky-blue colored object and realize I am still steady on the right lane. My speed has reduced to 30mph (48 kmph). I discover that the airbags (sky-blue colored) were just deployed and that the smoke is from the explosion-activation of the airbags. [See the ‘How Air Bags Work’ article on the How Stuff Works website.]
  5. I apply brakes and gradually come to stop on the pavement. I examine myself and perceive no injuries. I get out of my car and examine the mess. The impact is so bad that hair from the deer’s body have stuck to the corner of the bumper upon contact. The radiator is damaged. “I cannot drive any further.”
  6. I look back to see the deer or any remnants. I do not notice anything. I guess the deer rebounded from the car, ran away from the interstate and passed away by the side of the road. “Why did this happen to me?”
  7. I notice a few lights down the interstate and guess I could reach an exit before long. I drive slowly, stop at a gas station at the exit and call the police. After a couple of hours, I get my car towed to a Honda service station and have my friend pick me up from there.

For the next six weeks, I depended on my neighbors and friends to drive me around town. Luckily, the insurance company decided not to total my car and paid nearly $8,000 to fix the damages.

Deer hit result

My Seatbelt Saved my Life

Avoiding hitting deerIn retrospect, I was very fortunate that I survived the accident.

  • The only injury I had was a scratch on my right-wrist. Passenger-side airbags are usually folded into the middle section of the steering wheel. This section cracked open to activate the airbag and thus scratched my wrist.
  • Had I not held the steering wheel firmly, I may have swerved off the lane I was in.
  • Had the deer started running across the interstate a few moments later, it would have hit the side of my car. The side of my car is not as protected for impact as the front.
  • Had the deer started running across the interstate a few moments sooner, it would have hit the middle section of the front of my car. The impact could have been worse; the deer could have landed on my windshield.
  • Had there been traffic on the interstate, any vehicle behind my car would have hit me.
  • I do not remember my chest or face coming in contact with the airbag. My seatbelt had restrained me thoroughly. My seatbelt had saved my life.

In the second half on this topic, I will feature precautions we can take to avoid deer hits.

Filed Under: Sharpening Your Skills

Inspirational Quotations #145

November 26, 2006 By Nagesh Belludi Leave a Comment

Here is a test to find out whether your mission in life is complete. If you’re alive, it isn’t.
—Richard Bach (American Novelist)

Whatever we expect with confidence becomes our own self-fulfilling prophecy.
—Brian Tracy (American Author)

Believe those who are seeking the truth; doubt those who find it.
—Andre Gide (French Novelist)

There is so much good in the worst of us, and so much bad in the best of us, that it ill behooves any of us to find fault with the rest of us.
—Unknown

You cannot teach a man anything, you can only help him to find it within himself.
—Galileo Galilei (Italian Astronomer)

We will not be measured by our aspirations, we will be measured by our actions.
—Lee Scott

Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your own personality. Be active, be energetic, be enthusiastic and faithful, and you will accomplish your object. Nothing great was ever achieved without enthusiasm.
—Ralph Waldo Emerson (American Philosopher)

We are responsible for what we are, and whatever we wish ourselves to be, we have the power to make ourselves. If what we are now has been the result of our own past actions, it certainly follows that whatever we wish to be in future can be produced by our present actions; so we have to know how to act.
—Swami Vivekananda (Indian Hindu Mystic)

Filed Under: Inspirational Quotations

Black Friday and the Shopping Craze

November 24, 2006 By Nagesh Belludi Leave a Comment

Today, the day after Thanksgiving, marks the first day of the holiday shopping season. The retailing industry terms this day ‘Black Friday’.

In theory, stores expect to switch from losses (accounted for in red color in financial statements) to profits (accounted for in black color.) Stores, big and small, offer hefty discounts and attractive promotions to lure shoppers. Consequently, Black Friday is one of the busiest shopping days of the year.

  • Stores open as early as 5:00am and publicize low-ticket items to attract shoppers. Often, stores carry limited quantities of deeply discounted items. Thus, shoppers scramble to enter the stores and fight to lay their hands on these items. See interesting news stories of shoppers fighting for bargains here, here and here.
  • Most stores offer discounts for only a few hours in the morning. For instance, today, Wal-Mart’s discounts were limited to 5a.m. to 11a.m. Shoppers transit from store to store and families split-up to reach various stores before discounts terminate.
  • Stores hope that once shoppers are tempted to start the day at their stores, they will buy less-discounted and regular merchandise. Clearly, they risk margins in an effort to boost sales numbers, one of the key metrics in the retailing industry.
  • In 2004, Wal-Mart decided to scale down on Black Friday offers in an effort to increase margins. Sales were poor; Wal-Mart stock dropped 4% the day it announced poor sales figures.
  • This year, major retailers including Wal-Mart [WMT] and Target [TGT] reported weaker-than-expected sales numbers for October. Wal-Mart announced just 0.5 percent increase in same-store sales for October; these numbers were short of the 2 to 4 percent increase that it had initially expected. Consequently, Wal-Mart announced aggressive discounts on a wide-range of goods including consumer electronics.

As I hopped from store to store hunting for bargains and gifts this morning, I ignored a few questions the investor in me had: Do Black Friday promotions pull sales from later in the shopping season? How many customers return goods they purchased on Black Friday? If a retailer fails to capitalize on the Black Friday craze, can it make up during the rest of the shopping season? Are sales numbers more important than margins?

Wondering what to read next?

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  3. Managerial Lessons from the Show Business: Summary of Leadership from the Director’s Chair
  4. No Boss Likes a Surprise—Good or Bad
  5. The Boss’s Balancing Act: Too Close vs. Too Distant

Filed Under: Effective Communication, Managing People Tagged With: Relationships

You don’t praise people? What are your excuses?

November 23, 2006 By Nagesh Belludi Leave a Comment

“The deepest human need is the need to be appreciated.”
* William James

Offering praise and recognitionAll of us have an innate desire to be appreciated and valued for our contributions at work, home and elsewhere. However, we often fail to recognize the positive contributions of people around us. We neglect opportunities to talk about them in positive regard, appreciate their work and encourage them.

Why we don’t praise

Here are the typical excuses we offer for not praising people around us.

  • “They don’t need to be praised for just doing their jobs.”
  • “I have too much to do. I just don’t have time.”
  • “I don’t think people care about being praised that much.”
  • “I just don’t think about it.”
  • “I have high expectations and expect a lot from others.”
  • “Hey, it’s not my job.”
  • “My boss doesn’t praise me. Why should I praise others?”
  • “My (company or national) culture encourages modesty; so, people around me don’t expect praise.”
  • “Negative reinforcement is important. Only when my employees are criticized, will they improve.”
  • “If I praise people, they think they have made it. They will stop improving.”
  • “I find it difficult to express my feelings.” “I don’t like to praise”

Praise Matters

None of the above is a valid reason. Offering praise and recognizing people amounts to acknowledging and favorably noticing their efforts. Our recognition serves as a powerful positive motivator because it nourishes their self-esteem and makes them feel confident of their abilities. This increases the likelihood that they will continue to grow and will keep improving in their roles.

Praising and recognizing people around us are an essential skill that we need to develop to be effective around people. Look for opportunities to recognize your peers, team members, friends, family members, bosses and other people you interact with everyday. Offer sincere appreciation and make them feel valued. At the minimum, just smile and say “Thank you” more often.

Postscript Notes

  • Happy Thanksgiving to our readers in the United States. Make sure you offer praise to your hosts and / or the people who prepared for the festivities. Do not eat too much.
  • Readers not familiar with Thanksgiving celebrations in the United States can find more information here and here.
  • Thank you all for reading my thoughts on this blog; I appreciate your support.

Filed Under: Managing People, Sharpening Your Skills

Inspirational Quotations #144

November 20, 2006 By Nagesh Belludi Leave a Comment

As a spider emits and draws in its thread, As plants arise on the earth, As the hairs of the head and body from a living person, So from The Eternal arises everything here.
—The Upanishads

The surest way not to fail is to determine to succeed.
—Richard Brinsley Sheridan (Irish-born British Playwright)

Expecting the world to treat you fairly because you are a good person s a little like expecting a bull not to attack you because you are a egetarian
—Dennis Wholey

The world of reality has its limits; the world of imagination is boundless.—Not being able to enlarge the one, let us contract the other; for it is from their difference that all the evils arise which render us unhappy.
—Jean-Jacques Rousseau (Swiss Philosopher)

The road to knowledge begins with the turn of the page.
—Anonymous

Doubt that the stars are fire;|Doubt that the sun doth move;|Doubt truth to be a liar, but never doubt love.
—William Shakespeare (British Playwright)

If you think you can, you can.
And if you think you can’t, you’re right.
—Mary Kay Ash (American Entrepreneur)

I’ve learned that mistakes can often be as good a teacher as success.
—Jack Welch (American Businessperson)

An overburdened, overstretched executive is the best executive, because he or she doesn’t have the time to meddle, to deal in trivia, to bother people.
—Jack Welch (American Businessperson)

Filed Under: Inspirational Quotations

You are Your Presentation, Your Slides Aren’t

November 18, 2006 By Nagesh Belludi 3 Comments

You, not Your Slides, are Your PresentationLast week, I attended a training seminar where the speaker stood by the side of a projection screen and behind a table where he had his laptop. He hardly moved from his position during the hour-long seminar. He was short and was barely visible from the back of the thirty-people room, as shown in the illustration. Despite his interesting content and compelling arguments, he was physically disconnected from his audience.

One of the common mistakes speakers make is that they regard their slides as the core of their presentation—they give their slides the center stage during their presentations. Sometimes they stand behind a podium or by the side of a projection screen and command very little attention from the audience.

Here are a few tips to help you engage your audience.

  • Get a handheld or a clip-on microphone and a remote control to advance your PowerPoint or Keynote slides. Walk around the room and establish a positive rapport with your audience.
  • Maintain a relaxed body language and tone, smile and engage the audience in discussions. A relaxed stance and engaging conversations quickly establish your authority over the subject matter and your credibility with the audience.
  • Maintain eye contact with all the members of your audience. Observe their body language for non-verbal feedback to your presentation content.
  • Have a friend or family member attend your presentation and request that he or she observe your non-verbal communication, viz., your appearance, enthusiasm, tone and volume, gestures, eye contact, audience engagement, pauses, and pace of delivery.

As you prepare for your next public speaking assignment or presentation, remember that your slides or handouts just augment your presentation and support your line of reasoning. You are the presentation; you should be the focus.

Wondering what to read next?

  1. Unlock the Power of Communication: Start with the End in Mind!
  2. An Essential Secret of Great Speakers: Pauses in Talking
  3. Albert Mehrabian’s 7-38-55 Rule of Personal Communication
  4. Serve the ‘Lazy Grapefruit’
  5. Lessons from the Japanese Decision-Making Process

Filed Under: Effective Communication Tagged With: Meetings, Presentations

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!