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And the Theranos Board Walks Away Scot-Free

November 19, 2022 By Nagesh Belludi Leave a Comment

Theranos: Elizabeth Holmes Sentenced, Directors Walk Away Scot-Free? Theranos’s Elizabeth Holmes has finally been sentenced to over 11 years in prison. Too bad our corporate law is too narrow to attribute some criminal liability to the company’s board of directors. Such luminaries as former Secretaries of State George Shultz and Henry Kissinger, Marine Corps General James Mattis, and former Secretary of Defense William Perry, once famously portrayed as “the single most accomplished board in U.S. corporate history,” should be partly culpable for Holmes’s malfeasance.

When Holmes explained away her underlying technology as “a chemistry performed so that a chemical reaction occurs and generates a signal from the chemical interaction with the sample, which is translated into a result, which is then reviewed by certified laboratory personnel,” all the board had to do was demand, “Show me.” Determining how a device or service works—exists even—as purported, would seem to be the essential obligation of a board member. A truly engaged overseer may have preserved $945 million in investors’ capital and kept a naïve, immoral, and feckless entrepreneur from bullying the press, intimidating her employees, and gambling with the lives of patients. (Read WSJ reporter John Carreyrou’s excellent chronicle, Bad Blood (2018; my summary).)

The board individually and collectively failed in their responsibilities as trustees of investors’ interests. Undoubtedly drafted as trophy directors to reinforce the company’s standing such as it was, not for any knowledge of blood testing, they now walk away with nothing more than a blot on their illustrated careers.

Wondering what to read next?

  1. Let’s Hope She Gets Thrown in the Pokey
  2. The Dramatic Fall of Theranos & Elizabeth Holmes // Book Summary of John Carreyrou’s ‘Bad Blood’
  3. Book Summary: Jack Welch, ‘The’ Man Who Broke Capitalism?
  4. Why Investors Keep Backing Unprofitable Business Models
  5. Success Conceals Wickedness

Filed Under: Business Stories, News Analysis, The Great Innovators Tagged With: Entrepreneurs, Ethics, Icons, Questioning

When Anonymity Becomes Cowardice

September 8, 2022 By Nagesh Belludi Leave a Comment

Faceless Monsters---When Anonymity Becomes Cowardice

A variety of psychological factors contribute to people being nasty online. Rider University psychologist John Suler famously argued that online environments unleash aspects of our personality that we usually keep under guard—a phenomenon he called the online disinhibition effect. With names concealed, there’s no pressure to maintain a public facade. Cyberspace becomes a separate dimension where the usual rules don’t apply. Actions no longer carry consequences. There’s no liability for rudeness and inappropriate behavior.

The disinhibition effect is also called ‘The Gyges Effect,’ after the Ring of Gyges, a mythical invisibility device in Plato’s Republic. The ring grants its owner the power to become invisible at will. Plato considers whether an intelligent person would be just if one did not have to fear any bad reputation for committing injustices.

When Anonymity Becomes Cowardice - The Psychology of Internet Trolls Social media has a way of magnifying some of the worst facets of human nature. By allowing masked identities, as Professor Suler points out, abusers avoid accountability for their conduct and dissociate their online selves from their real-world selves. In real life, combative behavior triggers a victim’s immediate reaction–a change in tone of voice or a counterargument, even aggression. However, these deterrents are missing or delayed in the online world, and social inhibition is removed. Online abusers see their victims as faceless, abstract cutouts with no feelings and undeserving of fairness, compassion, and honesty.

Idea for Impact: Keep away from being nasty online. Awareness and activism are vital to civic duty, but you should seek out actual human beings who know how to converse intelligently on anything they disagree with.

Wondering what to read next?

  1. Cancel Culture has a Condescension Problem
  2. Could Limiting Social Media Reduce Your Anxiety About Work?
  3. How to Have a Decent Discussion with Those You Love but Disagree With
  4. The Problem of Living Inside Echo Chambers
  5. Consensus is Dangerous

Filed Under: Managing People, Mental Models, News Analysis Tagged With: Attitudes, Conflict, Conversations, Conviction, Critical Thinking, Ethics, Politics, Psychology, Social Dynamics

Tribalism Needs to Self-Destruct

January 20, 2021 By Nagesh Belludi Leave a Comment

Big Tech’s recent rush to repress provocative content has expanded the debate on free speech and the social-media algorithms’ raw power to preside over how people see the world.

Democracy and free markets aren’t supposed to function this way. Overall, capitalism works because it typically rewards players for being right and penalizes players for being wrong. If you’re an investor and you’re wide of the mark about something, the market will penalize you.

That used to be valid with journalism too. Traditionally, if a mainstream news outlet got something wrong, it’d face disapproval, retractions, and embarrassment. If the outlet was wrong often enough, its circulation would shrink, and advertisers would drop.

tribalism is contributing to society's intellectual decay Sadly, this feedback loop has gone. Our media consumption has become so segmented and tribal. For instance, Fox News could assert whatever it wants its audience to believe, and the market won’t punish it. Indeed, Fox News could even be rewarded with more significant viewership.

Tribal media consumption is especially manifest with social media because the platforms’ business model is driven by tribe-segmentation, engagement, and clicks. Social media reward fanaticism, emotionalism, and hyperbole. There’s no natural self-regulating market apparatus any longer.

All told, tribalism and hyperpolarized filter bubbles have taken their toll. They’re contributing to society’s intellectual decay.

Idea for Impact: This isn’t as much a freedom-of-speech issue as it is a distribution issue. Yes, everyone should be free to express themselves without the interference of editors or other filters. But what does—and doesn’t—surface for consumption needs to be moderated. Gate-keeping must be done in a way that doesn’t devalue truth and ignore the counterevidence. Technology needs to pivot to help society break through the mental barriers of tribes.

Wondering what to read next?

  1. How to Have a Decent Discussion with Those You Love but Disagree With
  2. The Problem of Living Inside Echo Chambers
  3. Cancel Culture has a Condescension Problem
  4. Couldn’t We Use a Little More Civility and Respect in Our Conversations?
  5. Presenting Facts Can Sometimes Backfire

Filed Under: Managing People, News Analysis Tagged With: Conflict, Conversations, Conviction, Critical Thinking, Getting Along, Persuasion, Politics, Social Dynamics

Food Delivery Apps are Eating Up Your Money

August 3, 2020 By Nagesh Belludi Leave a Comment

Food Delivery Apps are Eating Up Your Money

Food delivery apps have been the salvation for restaurants—and laid-off workers—during the COVID-19 pandemic. However, the promotions and fees charged by the likes of Uber Eats and GrubHub are bleeding restaurants dry. According to the Washington Post, one restaurant with $1,043 in food sales was left with just $377 after GrubHub’s charges for delivery, commission, processing, and promotions.

The food delivery startups’ #eatlocal and #keeprestaurantsopen promotions are exploiting customers’ generosity. Customers aren’t really helping out local restaurants as much as they may think. WIRED notes,

Uber Eats has waived delivery fees to consumers on most phone orders but still charges a 25% commission on orders from restaurants it partners with.

On a normal Wednesday night, [one Miami restaurateur] would expect roughly $5,000 in revenue. This Wednesday, the total was $665. Of that, $523 came through delivery apps, primarily Uber Eats. Those commissions totaled $131, leaving him just $534 to cover rent, plus the cost of food and staff. His typical daily overhead is about $3,000. With reduced staff, it’s now $1,200—more than twice as much as his revenue Wednesday. “It’s not sustainable,” he says.

Uber Eats isn’t the only company accused of trying to capitalize on the crisis. GrubHub’s “Supper for Support” initiative, meant to encourage buying from local restaurants, drew widespread criticism. The deal offers a $10 discount on certain orders between 5 pm and 9 pm, but restaurants that opt in cover the discount, and GrubHub still charges its commission on the full price.

Customers ought to know about these apps’ deceptive business practices and be able to make meaningful choices about patronizing local businesses.

In 2018, food delivery raked an estimated $161BB in sales worldwide, and the potential market size has attracted a great deal of startup funding. En bloc, the food delivery business has struggled to sustain itself profitably. The restaurants are particularly agitated, not least because food is a low-margin business, and the fiercely competitive meal-delivery firms just can’t recompense restaurants and riders as much as needed.

Idea for Impact: If you want to support your local businesses, patronize them directly. Call your order in. Pick up the order yourself or get your food delivered by the restaurant itself. Cut out the intermediary.

Wondering what to read next?

  1. How to Make Others Feel They Owe You One: Reciprocity and Social Influence
  2. Why Investors Keep Backing Unprofitable Business Models
  3. Clever Marketing Exploits the Anchoring Bias
  4. The Dramatic Fall of Theranos & Elizabeth Holmes // Book Summary of John Carreyrou’s ‘Bad Blood’
  5. Your Product May Be Excellent, But Is There A Market For It?

Filed Under: Business Stories, News Analysis Tagged With: Biases, Ethics, Personal Finance, Persuasion, Social Dynamics

Can the Occupy Movement initiate a makeover?

November 8, 2011 By Nagesh Belludi Leave a Comment

Occupy Wall Street

Some of you, dear readers, have asked me to write about the ongoing Occupy movement. This blog is about how you and I can impact our personal spheres of influence, not about collective action or political affairs. Allow me to make an exception.

I think that the Occupy movement has achieved its foundational goals. It has posed serious questions on the socio-economic inequalities in our societies. Motivated by a sense of helplessness and resentment towards the financial establishments in the United States, the Occupy movement has brought to public attention some themes that are worthy and germane.

So what’s next? This effort to occupy urban space for demonstrations is inspired by the “Arab Spring” uprisings in Egypt and other countries. The direct demands of those dissent movements were somewhat straightforward, viz. the end of the political regimes in their countries. On the contrary, the themes broached by the Occupy movement are far-reaching.

If the Occupy movement is about change, what is the nature of this change? The movement should focus less on what it does not want, and more about what it does want. Beyond proposals to minimize the immediate difficulties of “the 99%,” if our hypotheses about how to operate a healthy society are wide of the mark over the long term, how can we reform the prevailing capitalist democracy-based social order? Can we merely reconcile to some degree of government-interventionist capitalism, regulate businesses further, and increase taxes? How do we develop social welfare programs that truly benefit the deserved and the underclass? How do we continue to uphold individual responsibility and reward the most productive people in proportion to their contributions to the society?

Filed Under: News Analysis

‘Stealth’ Layoffs and Employee Morale

June 28, 2008 By Nagesh Belludi Leave a Comment

Stealth layoffs on Wall Street and employee morale

‘For Wall Street Workers, Ax Falls Quietly’

Last month, the New York Times reported about ‘stealth’ layoffs in the financial services industry. The story refers to a trend of Wall Street firms downsizing their workforces by laying people off without formal announcements. It appears that, at these firms, managements rarely discuss layoffs in meetings or formal communications to preclude negative publicity. As a result, employees cannot easily identify what divisions are targeted for layoffs or whether they’ll stay or go.

Here are excerpts from the “For Wall Street Workers, Ax Falls Quietly” story.

  • Some bosses hardly say a word after people are fired. At Citigroup, Goldman Sachs and Morgan Stanley, for example, the first clue that someone is gone can be e-mail messages that are returned to senders from a former colleague’s inactivated corporate address.
  • Some Lehman Brothers investment bankers found out their jobs were in peril when they saw cardboard boxes and dumpster bins in the hallways in March.
  • And when Bank of America dismissed some bankers recently, it told them that their annual bonuses had been almost wiped out and that their personal belongings would arrive in the mail.
  • “Nobody knows who is coming in; nobody knows who is going out,” said JoAnne Kennedy, who was laid off by JPMorgan Chase this year. “They want to keep it all as quiet as possible.” In January, when Ms. Kennedy was temporarily out of the office at JPMorgan because of surgery, her boss called to say her job had been eliminated. She did not return to her office and ended up asking the bank to send her the photos of her son that she kept on her desk. [Note: Reorganized]

Impending Layoffs Initiate Distraction and Poor Employee Morale

Portait of Ben Bernanke, Chairman of the US Federal Reserve, with the caption 'Big Ben, We're Totally Screwed' After about five years of terrific across-the-industry performance and sky-high compensations, the financial services sector is presently reeling in a downturn—triggered by the sub-prime crisis, credit crunch and stunted returns in capital markets. Under present circumstances, Wall Street firms can justify downsizing their workforce. Still, the trend of ‘stealth’ layoffs amounts to unfair treatment of employees. Ironically, it is likely that these very companies publicly pride themselves on the talent of their workforce and boast “our people are our most important assets” in annual reports.

The practice of ‘stealth’ layoffs establishes an environment of mistrust and apprehension. Employees cannot focus on their work, speculate on ‘who is next,’ and prepare themselves for a potential dismissal. Employees may even hesitate to take vacations for fear of returning to a dismissal. The end result is poor morale and possible defections of talented people to competing firms.

[Image above: A portrait of Ben Bernanke, Chairman of the US Federal Reserve, with the caption ‘Big Ben, We’re Totally Screwed’ in reference to the sub-prime crisis. I photographed this portrait across from the New York Stock Exchange (NYSE) in November ’07. The artist had placed this portrait on auction at eBay.]

Layoffs are Never Easy

Dismissals, Layoffs, Downsizing Often, business decisions entail some pain. Layoffs are never easy—for executives of a large organization facing the need to downsize by thousands or for a manager trying to dismiss one of his/her employees. Habitually, managers dread the prospect of facing employees being dismissed. Formal top-to-bottom communication and candid conversations with affected employees are obligations of the management. Employees being dismissed rightfully deserve to hear a respectful and honest assessment of the reasons for layoffs. They merit an offer for support through the transition and in pursuing employment elsewhere. This is the essence of true corporate character.

Wondering what to read next?

  1. General Electric’s Jack Welch Identifies Four Types of Managers
  2. Four Telltale Signs of an Unhappy Employee
  3. Create a Diversity and Inclusion Policy
  4. How to Promote Employees
  5. Fire Fast—It’s Heartless to Hang on to Bad Employees

Filed Under: Managing People, News Analysis Tagged With: Human Resources

Hamish McRae on Drivers of Change in the World Economy

May 15, 2007 By Nagesh Belludi Leave a Comment

Drivers of Change in the World Economy

In an essay entitled “Reading the Future,” Hamish McRae, one of Europe’s leading futurists, argues that we can all understand the changes in the world today and get the future right. He identifies five important drivers of change in the world economy.

Hamish McRae on Drivers of Change in the World Economy

  1. Demography: how many more people there will be in the world, how old they will be, and where they will be located.
  2. Resources and the environment: whether there will be enough resources to give these additional people a decent lifestyle, the pressures this will create on the environment, and the impact on the business community.
  3. Globalization: how long it will continue to race onwards and how it will change its nature from emphasis on international trade to emphasis on movements of culture and talent.
  4. Technology: how we can see an outline of the technologies that will dominate for the next twenty-five years and how we must try to understand the broad social impact of these technological advances.
  5. Government and social change: why we will ask different things of government, why government will tend to retreat, and the opportunities that will be created for the private sector.

Call for Action

Drivers of Change in the World Economy The five macroeconomic trends identified by Hamish present an opportunity to understand the future in a broad context. Translate these trends into microeconomic indicators and examine how they may affect your lives: your society, marketplace, industry and the economy. What opportunities do these trends present to your career, your personal and professional growth, your choice of investments, etc? How will you capitalize on these opportunities?

Example 1: In the United States, the oldest segment of the population—persons 65 years or older—is predicted to grow to 20% of the population by 2030 from about 12.4% in 2005. The aging population will increase the demand for healthcare services and preventive medicine. What investment choices can you make?

Example 2: Assume you dispense cash at a bank in a semi-urban location in India. In their relentless pursuit of productivity, banks in India will push new technologies: transactions over mobile phones and wider adaptation of ATMs and online recordkeeping, thereby shrinking the functions of bank tellers. There will be a greater demand for employees who understand customer needs, spot business opportunities and execute growth plans. How will you expand your skills and graduate into such roles?

Biography

Hamish McRae is one of Europe’s leading futurists and the principal economic commentator of ‘The Independent’ and ‘The Independent on Sunday,’ both published from the United Kingdom. He is the author of “The World in 2020: Power, Culture and Prosperity.” Hamish’s essay is part of the book “Leading Authorities in Business,” edited by Marshall Goldsmith and James Belasco. [Biography adapted from the website of the ‘Organisation for Economic Co-operation and Development.’]

Filed Under: News Analysis, Sharpening Your Skills

Home Depot Stock Underperformance: Who’s to Blame?

January 5, 2007 By Nagesh Belludi Leave a Comment

Home Depot Chairman and CEO Robert Nardelli resigned on Wednesday. Since early 2006, Nardelli had been under a fair amount of criticism from investors primarily for disproportionate compensation and poor performance of Home Depot’s stock [HD].

In May of last year, the New York Times estimated that Nardelli had received compensation worth $245 million during the first five years of heading the company. During this time, Home Depot’s stock had slid some. The stock performance was especially poor when compared to that of Home Depot’s archrival, Lowe’s [LOW].

Is the company management completely at fault for the fact that the share price has gone nowhere in the last six years? After all, during Nardelli’s tenure, Dec-2000 to Jan-2007, Home Depot’s has grown significantly and profit margins have improved. Here are key numbers (2007 data are Wall Street consensus estimates for the financial year ending 31-Jan-2007.)

  • Revenues increased from 45.7 billion to 91.0 billion, an increase of 100%
  • Net income increased from 2.6 billion to 6.2 billion, an increase of 140%
  • Earning per share (EPS) increased from $1.10 to $2.95, an increase of 170%
  • Dividends (per share) increased from $0.16 to $0.90, an increase of 460%

Lesson for Investors: Perspective in Valuation

During the late eighties and nineties, Home Depot grew exponentially under the leadership of its founders. Naturally, its stock was very popular on Wall Street and attracted rich valuations. The Price to Earning ratio (P/E) of the stock was high; so was the PEG ratio (the ratio of P/E to growth rate). Investors ‘bought high’ and ‘sold high’ during this period: they purchased at rich valuations and sold at rich valuations, as with any other growth stock.

Home Depot Stock Underperformance: Who is to Blame?

After Nardelli assumed leadership of the company in December 2000, investors continued to expect richer valuations. In the post-bubble period, Home Depot’s stock lost its sheen; it lost the rich valuations it once attracted. Its P/E ratio was now comparable to that of mature companies. Further, stocks of large, blue chip companies (GE, Intel, Microsoft, Wal-Mart, Citigroup, Pfizer, etc.) went out of favor on Wall Street from year 2001. Despite impressive earnings growths, these companies have suffered from decreased interest in their stocks (see story and chart on Business Week’s cover story and accompanying chart from April 2006.)

Investors often have undue expectations of stock prices of rapid-growth companies and lack perspective on stock valuations as such companies mature.

Filed Under: Business Stories, News Analysis

Virus on iPods: Apple blames Microsoft Windows

October 20, 2006 By Nagesh Belludi Leave a Comment

Virus on iPods: Apple blames Microsoft WindowsOn Wednesday, Apple’s iPod support website acknowledged that a small number of video iPods were infected with a Windows virus. In addition to describing the scale of infection and providing instructions to remove the virus, the website blamed Microsoft Windows for the glitch.

“As you might imagine, we are upset at Windows for not being more hardy against such viruses, and even more upset with ourselves for not catching it.”

Apple’s “114,000 viruses? Not on a Mac” advertisements have lately targeted Windows users to ‘Get a Mac’. Presumably, someone at Apple [AAPL] believed that blaming Microsoft Windows for viruses on the iPod could extend its ‘Get a Mac’ campaign. The outcome is a cheap shot at the competition.

The iPods were apparently infected with the virus at one of Apple’s contract manufacturers. There is no reason for Apple to be “upset” at Microsoft for not being more hardy against such viruses.” Microsoft [MSFT] has invested significant resources (money and talent) fighting hackers and improving its software development process. As Jonathan Poon of the Microsoft virus-scanning group pointed out on his blog, Apple should blame its own manufacturing system.

“It’s not a matter of which platform that the virus originated. The fact that it’s found on the portable player means that there’s an issue with how the quality checks, specifically the content check was done.”

Apple should also blame hackers, who were creative enough to get malicious code embedded on an Apple product while it was connected to a Windows machine on Apple’s manufacturing line.

The take-away lessons: (1) possess a healthy respect for the competition, and, (2) blaming the competition without cause constitutes poor taste.

Wondering what to read next?

  1. When Growth Stalls: A Case Study of the iPhone
  2. Three Leadership Lessons from Ron Johnson’s Debacle at J.C. Penney
  3. Bill Gates and the Browser Wars: A Case Study in Determination and Competitive Ferocity
  4. Microsoft’s Resurgence Story // Book Summary of CEO Satya Nadella’s ‘Hit Refresh’
  5. Evolution, Not Revolution

Filed Under: Business Stories, Managing Business Functions, News Analysis Tagged With: Apple, Microsoft

Respect for Employees: Cases from RadioShack and Northwest Airlines

October 6, 2006 By Nagesh Belludi

Lisa Haneberg wrote about RadioShack [RSE] laying off 400 workers and informing them of the decision via email. Lisa’s Management Craft blog article records her thoughts on this choice.

Human resources… People are not just resources like computer systems and Post It notes. Our employees, all of them, even the underperforming ones who ought to be let go, are our partners. They are our business family. Even when it is the right thing to do to let someone go, we need to remember that they are important partners. How we leave a relationship is just as important as how we enter into it.

‘101 Ways to Save Money’

Northwest Airlines terminal at Detroit Metropolitan AirportThis reminds me of another instance of careless mistakes at Northwest Airlines. The company, currently operating under Chapter 11 bankruptcy protection, is considering additional layoffs and pay cuts for employees.

A few weeks ago, a booklet distributed to likely-to-be-laid-off ground workers is reported to have advised them on saving money: “don’t be shy about pulling something you like out of the trash” and “take a date for a walk along the beach or in the woods” along with more sensible tips like “brown bag your lunch” and “refinance your mortgage.” See the full list of ‘101 Ways to Save Money’ here.

Irrespective of the organizational and financial state of the company, including tips such as the above in employee communication is careless, insensitive and insulting to the dignity of the workers, especially when they are candidates for potential layoffs. An appropriate supervisory review of this publication prior to release could have easily avoided the bad publicity and ill will that this incident generated.

Respect for Employees, Employee MoraleAs alluded to every year in Fortune magazine’s ranking of the ‘best companies to work for’ in America, employees’ attitudes towards their organizations have a profound effect on the performance of companies. Further, better performance leads to higher morale among the employees; this results in a virtuous cycle of company performance and employee morale. The primary means of achieving high employee morale is by co-creating a corporate culture that instills a sense of ownership through empowerment, trust and fair treatment, by instilling pride for personal and organizational achievements and by providing adequate opportunities for personal and career growth.

Filed Under: Managing People, News Analysis

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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