Right Attitudes

Ideas for Impact

Leading Teams

What Knowledge Workers Want Most: Management-by-Exception

By Leave a Comment

What Knowledge Workers Want Most: Management-by-Exception Peter Drucker called them ‘knowledge workers.’ These professionals possess specialized skills, are inherently driven, thrive on challenges, and require a high degree of independence to convert raw data and ideas into valuable knowledge.

What distinguishes knowledge workers is their strong desire for autonomy and the freedom to confront complex problems head-on. Their brilliance truly shines when they maintain control over their work processes and decision-making.

Micromanagement? That’s a non-starter for knowledge workers. Their productivity soars when they’re entrusted with the essential tools, authority, and the room they need to carry out their tasks.

Above all, what truly fuels the passion of knowledge workers is a compelling vision of the future that drives them to be active contributors. By nurturing intrapreneurship and providing opportunities to experiment with innovative ideas and calculated risks, managers can unlock their full potential.

Through the management-by-exception approach, managers only need to step in when they notice a significant misalignment with organizational priorities or when results start to falter, striking the perfect balance between guidance and autonomy.

Idea for Impact: Don’t apply traditional management methods to knowledge workers.

Wondering what to read next?

  1. To Micromanage or Not?
  2. The Difference between Directive and Non-Directive Coaching
  3. Bringing out the Best in People through Positive Reinforcement
  4. Fostering Growth & Development: Embrace Coachable Moments
  5. Fire Fast—It’s Heartless to Hang on to Bad Employees

The Double-Edged Sword of a Strong Organizational Culture

By Leave a Comment

The Double-Edged Sword of a Strong Organizational Culture Peter Drucker’s famous phrase, “culture eats strategy for breakfast,” underscores the vital importance of nurturing internal cultures within organizations. A robust organizational culture possesses a powerful influence, shaping the work environment, molding employees’ mindsets, and ultimately determining the organization’s overall success. The pursuit of cultivating workplace cultures has led to a plethora of models and methodologies, propagated by business schools and leadership consultants.

However, the enthusiasm for strong cultures as a cure-all for leadership challenges should be balanced with an understanding of the complexities they introduce.

While strong cultures offer undeniable advantages, they can unintentionally encourage groupthink, stifling diversity of thought and hindering adaptability to changing circumstances. Dissenting voices and alternative values may be marginalized or even excluded, all in the name of maintaining cultural consistency and safeguarding cultural alignment. This can create substantial pressure for individuals to conform.

Idea for Impact: Well-established cultures often resist change and deviations from established norms, sometimes regarding non-conformists as threats to the existing order. Strike a delicate balance between cultural cohesion and a deliberate focus on diversity and inclusion.

Wondering what to read next?

  1. Why You May Be Overlooking Your Best Talent
  2. Penang’s Clan Jetties: Collective Identity as Economic Infrastructure
  3. Let Others Shine
  4. The ‘Small’ Challenge for Big Companies
  5. The Duplicity of Corporate Diversity Initiatives

Do We Have Too Many Middle Managers?

By Leave a Comment

Do We Have Too Many Middle Managers?

In Power to the Middle: Why Managers Hold the Keys to the Future of Work, HR Consultant Bill Schaninger, et al. argue that middle managers are essential to the evolving world of work.

What middle managers do is actually much more complex than what either executives or frontline workers do: They manage both up and down, and serve as translators in both directions. What kind of qualities and skills does the job require? Emotional intelligence, resilience, adaptability, technical skills, critical thinking, communication skills, being open to change, seeing the big picture, and managing both full-time and contract/gig workers. Everything they do deeply affects the work, the workforce, and the workplace.

True.

But many organizations are weighed down by too many middle managers. These layers of bureaucracy slow decisions and stifle innovation.

Why not cut the clutter? In today’s flat organizational structures, where employees are empowered to make decisions and manage projects independently, the need for numerous middle managers diminishes. Trim the fat.

Wondering what to read next?

  1. These are the Two Best Employee Engagement Questions
  2. The Speed Trap: How Extreme Pressure Stifles Creativity
  3. Create a Diversity and Inclusion Policy
  4. Are Layoffs Your Best Strategy Now?
  5. Treat Employees Like Volunteers

Let Others Shine

By Leave a Comment

Let Others Shine Got a brilliant idea? Share it freely and let others get in on the action.

Let them win. Let them look good.

Let them steal the spotlight and snag some of the credit.

Let everyone get a piece of the glory and bask in the collective success.

You’ll be amazed at how quickly things get done.

You’ll create a culture of collaboration that drives even greater achievements.

Idea for Impact: Help others win—when they shine, your own star rises faster.

Wondering what to read next?

  1. The Double-Edged Sword of a Strong Organizational Culture
  2. Buy Yourself Time
  3. The Curse of Teamwork: Groupthink
  4. Why You May Be Overlooking Your Best Talent
  5. Doesn’t Facebook Make You Unhappy?

The World’s Shortest Course in … Delegating

By Leave a Comment

The World's Shortest Course in Delegating Delegation is crucial but tough for new managers. Here’s how to nail it:

  • Pass off tasks that aren’t your core job. Focus on what matters most. Delegating stuff you enjoy is the real challenge.
  • Trust your team. Let them handle tasks without micromanaging. Set clear goals and back off.
  • Match tasks with the right people. Hire experts, but also give team members chances to learn new skills. Build a strong team.

Always stay accountable for the final result, even if someone else does the work.

In short: Pick the right person. Define the task. Set clear standards. Stay responsible. Be patient and learn from mistakes. That’s how you delegate like a pro.

Wondering what to read next?

  1. A Guide to Your First Management Role // Book Summary of Julie Zhuo’s ‘The Making of a Manager’
  2. What Knowledge Workers Want Most: Management-by-Exception
  3. Ideas to Use When Delegating
  4. Never Criticize Little, Trivial Faults
  5. How Can You Contribute?

Why We’re So Bad At Defining Problems

By Leave a Comment

Why We're So Bad At Defining Problems You can’t solve a problem unless you fully understand it. The quality of your solution is usually tied to how well you define the problem, as the often-misattributed quote goes, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.

Unfortunately, many organizations still haven’t embraced this crucial lesson. Problem definition is challenging because many organizations focus on quick fixes rather than thoroughly understanding the issues at hand.

A solution-focused culture obscures true problem identification.

In such a culture, managers feel pressured to find immediate fixes and achieve short-term goals. They also tend to fall in love with solutions too quickly, even if these solutions don’t address the real issues. Deep, evidence-based inquiry into dormant problems and potential points of failure that may have long-term impacts are often neglected. Discussing problems, especially when the organization itself might be part of the problem, is seen as taboo or a sign of weakness.

Idea for Impact: Resist Solutionist Behaviors

Develop a greater appreciation for identifying problems.

Problem identification should be an ongoing activity, helping your boss, team, and customers identify and solve the right problems while resisting inherent solutionist behaviors.

By encouraging a culture that truly falls in love with problems, not just solutions, you not only improve your chances of solving them but also pave the way for a better, less complicated organization.

Wondering what to read next?

  1. Protect the Downside with Pre-mortems
  2. Steering the Course: Leadership’s Flight with the Instrument Scan Mental Model
  3. Five Where Only One is Needed: How Airbus Avoids Single Points of Failure
  4. Empower Your Problem-Solving with the Initial Hypothesis Method
  5. Availability Heuristic: Our Preference for the Familiar

The Pros and Cons of Leading by Consensus: Compromise and Accountability

By Leave a Comment

Leading by Consensus: Compromise and Accountability Some HR folks encourage a consensual leadership style, where decisions are made through shared information and collaboration. This approach makes employees feel valued, fostering a harmonious and productive team. Plus, diverse viewpoints lead to well-rounded decisions (as with the Japanese Ringi-Seido decision-making process) that gain widespread support.

However, finding consensus requires extensive discussion, negotiation, and agreement, which can be time-consuming and slow decisions, especially when quick action is needed. Overemphasis on consensus can also stifle genuine opinions, creating a ‘herd mentality’ and making it hard for unique perspectives to be heard. Consensus often leads to compromises, resulting in middle-ground decisions rather than the best solutions. Additionally, shared responsibility can obscure accountability if things go wrong, even if the focus is on problem-solving rather than blame.

Idea for Impact: Consensus is not the goal; making the right call is. A manager’s job is to ensure all perspectives are heard and considered, and if necessary, to break ties and make the final decision.

Wondering what to read next?

  1. Consensus is Dangerous
  2. Ask for Forgiveness, Not Permission
  3. The Abilene Paradox: Just ‘Cause Everyone Agrees Doesn’t Mean They Do
  4. Never Make a Big Decision Without Doing This First
  5. The Curse of Teamwork: Groupthink

Why Group Brainstorming Falls Short on Creativity and How to Improve It

By Leave a Comment

Why Group Brainstorming Falls Short on Creativity and How to Improve It Seventy years ago, American advertising executive Alex Osborn impacted the field of management with his book Applied Imagination (1953.) This groundbreaking work introduced the concept of brainstorming, marking the beginning of a more collaborative and inclusive approach to leadership. At that time, the prevailing style of leadership was characterized by command-and-control, emphasizing silos and solitary decision-making. Executives relied on traditional chalkboard to-do lists to guide their actions.

Psychologists investigating the “illusion of group productivity” quickly discovered a significant flaw in brainstorming. Despite its intention to boost creativity and generate numerous ideas through collaboration, group brainstorming proved less effective than individual brainstorming, followed by the pooling of ideas.

Here’s an enhanced version of the group brainstorming practice that can foster better and more daring ideas. Begin by providing individuals or pairs with personal space for separate contemplation, allowing their thoughts to wander freely. Then, encourage them to share their ideas, including the unconventional and impractical ones, to ignite the group brainstorming session. This approach eliminates the awkwardness of everyone staring at each other in silence. Instead, it creates an environment conducive to fruitful discussions. It prevents anyone from monopolizing the conversation, attempting to prove others wrong, impressing superiors, or simply rambling for personal amusement. Furthermore, this approach effectively guards against premature judgment, which stifles creativity.

Wondering what to read next?

  1. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’
  2. Many Creative People Think They Can Invent Best Working Solo
  3. Empower Your Problem-Solving with the Initial Hypothesis Method
  4. Lessons from the Japanese Decision-Making Process
  5. Better Than Brainstorming

Frontline Creativity: Small Ideas, Big Impact

By Leave a Comment

Empowering Frontline Workers: Unleashing the Power of Small Creative Ideas Frontline workers are right in the thick of it all—they’re the ones with their finger on the pulse. They see firsthand what’s working smoothly and what’s not, acting like customer whisperers, understanding exactly what people want and where things are going wrong.

But often, they keep quiet about what they observe. Can you blame them? Their to-do lists are endless—they’re racing against deadlines, handling customer frustrations, navigating strict policies and guidelines, and juggling a mountain of requirements. They barely have a spare minute to address the root issues.

Speaking up feels like walking on eggshells. They fear causing a fuss or feeling like their voice won’t count.

Listen to Your Frontline Heroes; They Know What’s Up

As a leader, you can change the game by opening up lines of communication with your frontline team. Spend some time in the trenches. Dedicate an hour each week or an afternoon each month, depending on the chaos, and gather everyone for brainstorming sessions. What are the major issues you need to tackle in your operations? How can you collectively solve them, and how can you ensure those changes stick?

Foster an environment that celebrates quirky, out-of-the-box ideas. Provide people with the time and resources they need to tweak their work and bring their ideas to life. And involve everyone in the process. Remember, real change takes time—sometimes months. But it’s worth the wait. Most companies lack patience, but those that do usually thrive at the grassroots level.

Idea for Impact: Frontline Feedback Drives Real Change

Companies must rethink how they perceive frontline employees. Sure, processes and technology can handle a lot, and automating processes can save heaps of money. But frontline workers are the lifeblood of the company—they’re the ones who truly connect with customers. They represent your brand. Don’t underestimate their insights. Treat them as the problem-solvers and brand ambassadors they are, and give them a voice in the mix.

Wondering what to read next?

  1. How to … Declutter Your Organizational Ship
  2. The Speed Trap: How Extreme Pressure Stifles Creativity
  3. What Elon Musk and Jeff Bezos Learn “On the Floor”
  4. These are the Two Best Employee Engagement Questions
  5. Seven Easy Ways to Motivate Employees and Increase Productivity

Equip for Victory: Prebriefing Builds Strategic Readiness

By Leave a Comment

Equip for Victory: Prebriefing Builds Strategic Readiness When military leaders are prepared for a mission or operation, they’re furnished with key information and discussion topics in advance. This prebriefing ensures thorough familiarity with mission details, objectives, and potential challenges, ensuring they’re well-informed and able to effectively lead their teams during the operation.

When you’re setting up big delegations or missions and all folks might not know what’s really going on, organize an orientation session and conduct a pre-briefing. Craft comprehensive talking points encompassing delegation objectives, stakeholders, ground realities, challenges, and desired outcomes. Offer requisite background information and context, including historical or cultural nuances, potential sensitivities, contentious areas, or strategic imperatives influencing discussions.

Idea for Impact: Pre-briefing equips teams to advocate effectively and fosters accountability, minimizing surprises and enabling effective handling of contingencies.

Wondering what to read next?

  1. Lessons from the Japanese Decision-Making Process
  2. The Abilene Paradox: Just ‘Cause Everyone Agrees Doesn’t Mean They Do
  3. Why Group Brainstorming Falls Short on Creativity and How to Improve It
  4. The Pros and Cons of Leading by Consensus: Compromise and Accountability
  5. Empower Your Problem-Solving with the Initial Hypothesis Method