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Leading Teams

Should Staff Be Allowed to Do ‘Life Admin’ at Work?

February 27, 2025 By Nagesh Belludi Leave a Comment

Should Staff Be Allowed to Do 'Life Admin' at Work? Life admin—the endless personal tasks like making appointments, coordinating with kids or a spouse, switching insurance, paying bills, responding to personal emails, dealing with financial issues, and managing shopping returns. It’s the behind-the-scenes work that keeps life running smoothly.

Let’s face it: life admin will occasionally spill into work hours. Managers, accept it. A bit of personal errand here and there isn’t the end of the world. Allowing some life admin during office hours can actually boost productivity and engagement.

Some savvy employers offer personal assistants or concierge services to help with these tasks, improving work-life balance and boosting retention. You don’t need to roll out the red carpet, but don’t be too rigid about life admin during work hours.

Remember, your staff aren’t robots programmed to work non-stop. The cognitive load of keeping their lives in order is no small feat and can certainly impact their focus and productivity. The best teams are those where managers trust their staff and understand that a little flexibility can go a long way.

Just keep an eye on things. If personal tasks start to crowd out work, it might be time to suggest handling life admin at home—or at least outside office hours—especially if the office buzz is turning into grumbling. Balance is key to keeping everyone productive and content.

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Filed Under: Leading Teams, Managing People Tagged With: Conflict, Conversations, Feedback, Human Resources, Performance Management, Time Management, Work-Life

Why Are There No ‘How to Be a Great Follower’ Classes?

February 24, 2025 By Nagesh Belludi Leave a Comment

Why Are There No 'How to Be a Great Follower' Classes? It struck me recently: while we obsess over leadership—how to be a good leader, how to measure it, and so on—there’s barely a peep about being a good follower.

No one seems particularly interested in becoming a good follower. Step into a business school, and the hustle to prove leadership skills is as intense as caffeine consumption!

Think about it: leaders wouldn’t exist without followers. Both roles are vital for any group’s success.

Yet, leadership gets all the glory, while followership is often overlooked. Society praises leaders with power and prestige, while followers are seen as mere support staff. It’s as if followership is considered a less glamorous, passive role.

'The Art of Followership' by Ronald E. Riggio (ISBN 0787996653) So why the lack of buzz about following? Maybe there’s no market for it. But effective followership is just as vital. A bit more focus on it could lead to smoother, more balanced teams. After all, if everyone’s busy leading, who’s left to follow? Good leaders aren’t always out front.

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Filed Under: Leadership, Leading Teams, Managing People Tagged With: Assertiveness, Getting Along, Leadership, Personality, Persuasion

When Work Becomes a Metric, Metrics Risk Becoming the Work: A Case Study of the Stakhanovite Movement

February 10, 2025 By Nagesh Belludi Leave a Comment

Aleksei Stakhanov: The Soviet Miner Who Redefined Productivity Standards

The Struggles of a Low-Performing Mine & The Birth of a Hero

Alexei Grigoriyevich Stakhanov (1906–77) was a miner from Donbass, a coal-rich region in Soviet Ukraine where all mines were state-run with strict monthly production quotas. Failure to meet these targets often resulted in trouble for managers and local Communist Party officials.

Stakhanov worked in one of the region’s lowest-performing mines. Despite having no education beyond primary school, he was determined to improve his community’s productivity. Driven by a deep sense of responsibility, he relentlessly searched for ways to boost output and eventually devised a novel solution.

In the 1930s, miners used picks to extract coal, which was then hauled out by pit ponies. In cramped tunnels, miners would hack away at the coal while propping up the roof with logs. Stakhanov proposed a new system: one miner would focus on continuously picking coal, another would load it onto carts, a third would prop the roof, and a fourth would guide the ponies. He also suggested replacing the traditional pick with a heavy mining drill, requiring specialized training. Despite initial skepticism from the manager, Stakhanov persuaded the team leader and local party official to give it a try.

On the night of August 30, 1935, Stakhanov, along with three colleagues, entered the mine with the party boss and a local reporter. Six hours later, they emerged victorious, having mined 102 tons of coal—more than 14 times the original target.

The feat drew immediate attention. The local newspaper published Stakhanov’s story, and Soviet industry minister Sergo Ordzhonikidze shared it with Joseph Stalin. Soon, Stakhanov’s achievement was celebrated in Pravda, the central party newspaper. After Stalin’s endorsement, the story spread across the Soviet Union, and Stakhanov became a national hero and a symbol of Soviet productivity.

The Obsession with Metrics

Stakhanov’s achievement remains a pivotal moment in Soviet history. It became a shining example of efficiency, elevating him to the status of the ideal worker in the eyes of the Soviet state. His success sparked the Stakhanovite Movement, a state-driven campaign that encouraged workers to exceed their quotas and demonstrate the superiority of socialism.

Stakhanov’s image quickly flooded posters and newspapers, celebrated as a national role model. In December 1935, as America was still grappling with the Great Depression, Time magazine featured Stakhanov on its cover, bringing his story to American shores and solidifying his international fame. After his death, the important industrial city of Kadiivka in the Donbass region was renamed Stakhanov in his honor, a tribute that lasted from 1978 until 2016.

The Stakhanovite Movement: When Metrics Drive Work, Not Outcomes The Stakhanov Movement capitalized on the collective desire for improvement and transformation, leading to increased productivity through better-organized workflows. However, as often happens, when metrics become the sole focus, they overshadow the true purpose of the work. In the Soviet system, the state had to ensure control over production, align workers’ efforts with central economic plans, and maximize output. Quotas played a key role in this strategy, setting mandatory production targets across various industries. Over time, these quotas became the primary measure of success, with workers judged by numbers rather than the quality or long-term impact of their efforts. Those who failed to meet the targets risked being labeled as “wreckers” and accused of sabotaging the system. Stakhanovites were celebrated as heroes, rewarded with media attention, lavish rewards, and even having their names immortalized on factories and streets.

This obsession with metrics led to manipulation, particularly with the “socialist competition” that the Stakhanovite Movement encouraged. Groups and individuals competed to exceed production norms. Workers, fixated on meeting targets, sometimes resorted to shortcuts or ignored safety standards to boost output. As a result, the real goals—sustainable production, worker welfare, and innovation—became secondary pursuits. The metric of raw output became the work itself, distorting its true purpose.

The Obsession with Metrics: A Cautionary Tale

The Stakhanovite Movement highlighted the dangers of an obsession with productivity metrics and how they can distort the true nature of work.

While metrics can serve as useful benchmarks, aligning efforts with goals and driving performance, excessive focus on them can shift the emphasis from the work itself to the measurement process. Each new metric introduces an opportunity cost—resources are drained, and your team’s time is consumed.

When employees become fixated on hitting targets, they often prioritize numbers over innovation and lose sight of the bigger picture. Over-reliance on metrics can distort performance, neglect long-term goals, and stifle creativity.

Complex tasks involve many variables that a single metric cannot capture. Focusing too narrowly on one measure risks oversimplifying the situation, missing critical factors, and turning the work into a mechanical process.

Idea for Impact: Challenge metrics that don’t add value. Discard those that fail to measure real success. Take control of meaningless measurements and strike the right balance between measurable performance and the true purpose of the work.

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Filed Under: Business Stories, Leading Teams, Managing People, Mental Models Tagged With: Biases, Critical Thinking, Decision-Making, Ethics, Goals, Motivation, Performance Management, Persuasion, Psychology, Targets

Being Situational

January 21, 2025 By Nagesh Belludi Leave a Comment

Situational Leadership: Effective Leaders Adjust Their Approach When someone asks, “What’s your leadership or managerial style?” the best response often comes down to, “It depends.”

Leadership doesn’t mean sticking to a fixed style—it requires adapting to what the situation demands. While leadership models like authentic, transformational, and servant leadership offer useful insights, taking a situational approach works best. You need to assess the moment and respond with the right style.

Evaluate what the situation calls for. When you need to set firm boundaries, showing frustration sends a clear message. If your team lacks the necessary skills, getting hands-on and micromanaging the tasks drives results. On the other hand, when your team knows what they’re doing, stepping back and offering periodic guidance keeps things on track. Using the same style everywhere rarely delivers the right results.

Idea for Impact: Right style, right time. That’s effective leadership.

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Filed Under: Leading Teams, Mental Models, Project Management Tagged With: Biases, Decision-Making, Discipline, Leadership, Management, Mental Models, Mindfulness, Psychology

Starbucks’ Oily Brew: Lessons on Innovation Missing the Mark

January 20, 2025 By Nagesh Belludi Leave a Comment

Starbucks Olive Oil-infused Coffee: Lessons on Innovation Missing the Mark Last quarter, Starbucks pulled the plug on its olive oil-infused Oleato coffee line as part of a broader push to streamline the menu and impro1ve store operational efficiency.

Oleato was among Starbucks’ boldest and riskiest experiments in recent years. It was the brainchild of founder and then-CEO Howard Schultz, an assertive visionary. During a visit to the olive groves of Sicily, Schultz was inspired by the Mediterranean tradition of consuming a daily spoonful of olive oil. He envisioned merging this health practice with Starbucks’ coffee expertise, creating a unique fusion of wellness and indulgence.

Debuting in Italy in February 2023, Oleato expanded globally, offering lattes and cold brews infused with extra virgin olive oil, marketed as luxurious, innovative, and health-conscious. While some customers liked the smooth, velvety texture, many found the flavor odd or the concept hard to swallow. Scaling the product and educating consumers proved challenging, leaving many unsure of its benefits beyond novelty.

Oleato’s flop revealed the risks of niche innovation. Starbucks thrives on pushing boundaries, but not all bold ideas hit the mark. Smart innovation requires knowing when to nurture an idea and when to cut losses. Schultz’s vision of Oleato kept Starbucks daring, but disciplined decision-making is key to ensuring innovation remains a strength, not a liability.

The Oleato dud highlights the perils of leadership driven by unchecked conviction. Schultz’s love affair with Italian espresso bars during a visit to Milan sparked the creation of Starbucks. However, visionary leaders like Schultz often turn bold ideas into untouchable pet projects. Even a passing thought can rapidly evolve into a sweeping directive, leaving little room for dissent. In such environments, feedback is stifled, and ideas can quickly take on a life of their own.

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Filed Under: Leading Teams, Mental Models, Project Management, The Great Innovators Tagged With: Creativity, Critical Thinking, Decision-Making, Entrepreneurs, Innovation, Leadership, Leadership Lessons, Parables, Persuasion, Starbucks

Not Every Customer is a Right Fit for You—and That’s Okay

December 19, 2024 By Nagesh Belludi Leave a Comment

Not Every Customer is a Right Fit for You---and That's Okay In business, every sale may feel like a win, but some sales can actually harm you more than help.

In Delivering Happiness: A Path to Profits, Passion, and Purpose (2010; my summary,) Zappos CEO Tony Hsieh illustrates the importance of parting ways with problematic customers. He recounts how, when it was a fledgling startup, Zappos identified a customer who exploited their generous return policy, ordering thousands of dollars in shoes only to return them frequently. Acknowledging the strain this put on their business and customer service team, Zappos chose to cut ties, issuing a full refund and politely refusing further business. This decision allowed them to maintain their high standards for customers who genuinely valued their service.

Not all money is good money. Certain clients can negatively impact your well-being—and your bottom line.

Filter out the wrong customers. Cut loose those who don’t fit. Over time, you’ll become adept at spotting clients you’ll regret accepting. Some customers simply aren’t worth your time and energy. Sometimes, it’s more cost-effective to refund their money and send them packing. Other times, it’s wise to discourage potential clients from buying in the first place. You might find yourself confidently saying, “Sorry, this just isn’t for you. Please don’t send any money my way.” It may seem a bit blunt, but it’s liberating. The payoff? You’ll build a fantastic group of clients who bring genuine joy to your work, significantly reducing negative stress for you, your team, and everyone involved.

Idea for Impact: Good business sometimes means letting go. Life’s too short to waste on the wrong customers. Filtering out those who aren’t a fit isn’t just smart; it’s vital for creating a fulfilling, enjoyable career. Work with those who inspire you.

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Filed Under: Leadership, Leading Teams, Managing People, Mental Models Tagged With: Conflict, Customer Service, Entrepreneurs, Getting Along, Likeability, Performance Management, Strategy

Heartfelt Leadership at United Airlines and a Journey Through Adversity: Summary of Oscar Munoz’s Memoir, ‘Turnaround Time’

December 16, 2024 By Nagesh Belludi Leave a Comment

Leadership is a delicate balancing act where success and failure can hinge on perception. When a company thrives, traits like optimism and active listening are celebrated as visionary, and leaders who engage with their teams are hailed as collaborative, inclusive, and forward-thinking. But when things go wrong, those same qualities come under attack—optimism’s dismissed as naivety, and “listening” gets criticized as indecisiveness or an overreliance on consensus. Ultimately, results shape the narrative, transforming managerial traits into strengths or weaknesses based on the outcome.

'Turnaround Time' by Oscar Munoz (ISBN 0063284286) Oscar Munoz, former CEO of United Airlines, waited more than four years after handing the reins to Scott Kirby before publishing his business memoir, Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies (2023.) With United now performing well despite the harsh challenges it faced over the past five years—such as the COVID-19 pandemic, operational disruptions, Boeing’s issues, and various supply chain problems—Munoz’s retrospective lens casts his “people-first leadership” in a favorable light.

At United, Munoz was more of a caretaker CEO than an industry visionary. He was elevated from the board to CEO following his predecessor’s scandal-driven resignation, with his main charge being to find a competent successor with deep industry experience. He succeeded spectacularly by recruiting Scott Kirby after Kirby was abruptly dismissed from American Airlines in 2016. When Munoz handed over the CEO role to Kirby just before Christmas 2019, on the eve of the COVID pandemic, analysts believed Munoz’s legacy would largely rest on hiring Kirby and his rocky initial response to the David Dao incident, followed by a dramatic course correction. To his credit, Munoz used the Dao debacle as a turning point, overseeing an acceleration in significant changes to United’s operations and employee culture.

However, Turnaround Time, which emphasizes the “human aspect of leadership,” lacks the tactical depth expected from a CEO memoir. It’s filled with anecdotes about “listening to employees” rather than providing detailed business strategies or a comprehensive portrayal of the complexities of running a major airline during a challenging time for the industry, with countless variables and uncontrollable factors shaping outcomes.

A key moment in the book recounts Munoz’s seemingly insightful interaction with a flight attendant named Amy Sue, who tearfully told him, “I’m just tired of always having to say, ‘I’m sorry.'” Her words underscored the burden frontline employees face—apologizing for service flaws and management decisions beyond their control. This encounter, claims Munoz, crystallized his leadership mission: to empower employees by aligning resources and support with their professional pride. United’s morale had been battered by financial struggles following 9/11, bankruptcy, and a slow-moving “merger” with Continental Airlines. Change was overdue, and Munoz’s employee-first approach aimed to revive a dispirited workforce.

Leadership Lessons from United Airlines' CEO, Oscar Munoz Yet, one can’t help but ask: Why hadn’t Munoz engaged with employees during his decade on the board of United’s parent company (and another five years at the acquiring company, Continental Airlines)? Wise board members often gain an unfiltered understanding of company culture by connecting with employees directly rather than relying on polished C-suite reports, which can skew the board’s perceptions of the organization’s internal climate.

The real strength of Munoz’s memoir lies in his personal story, which brings a human depth to the book. Just 38 days into his CEO role, Munoz was hospitalized with coronary artery disease and underwent emergency heart surgery, followed by a heart transplant two months later. In Munoz’s telling, this harrowing experience reshaped his approach to leadership, infusing it with compassion and an awareness of the personal struggles many employees likely faced. With Kirby and the rest of the leadership team handling the daily operations and improvements of the airline, Munoz focused on creating a supportive company culture. Frontline employees I’ve interacted with often describe Munoz as personable and genuinely interested in their well-being and professional satisfaction.

Munoz’s heart transplant and recovery add emotional resonance to what might’ve been a typical corporate memoir. Turnaround Time highlights the emotional and psychological resilience that underpinned his leadership at United, showing how his personal journey mirrored his professional one. It’s a fast, engaging read worth picking up for the human story behind the corporate challenges.

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Filed Under: Business Stories, Leadership, Leadership Reading, Leading Teams, Managing People Tagged With: Aviation, Books, Change Management, Conversations, Great Manager, Leadership, Leadership Lessons, Performance Management, Problem Solving, Teams

The Jerk Dilemma: The Double-Edged Sword of a ‘No Jerks Here’ Policy

November 29, 2024 By Nagesh Belludi Leave a Comment

The Jerk Dilemma: The Double-Edged Sword of a 'No Jerks Here' Policy Many organizations swear by a no-jerk rule to project an image of a respectful and collaborative workplace. However, implementing this rule isn’t exactly a walk in the park.

First, defining “jerk” behavior is as subjective as choosing your favorite ice-cream. This leads to misunderstandings and people getting unfairly labeled as jerks due to personal conflicts or misinterpretations—even genuine disagreements. Some might even use the rule as a shield to deflect well-deserved criticism.

Then there’s the spectrum of jerkiness. While outright jerks should be shown the door, they’re quite rare. The real challenge lies with the “bit-of-a-jerk” types and situational jerks who often have no clue that their behavior is disruptive. With a little feedback and clear boundaries, these individuals can usually improve.

Consistency is another obstacle. Perceptions of jerk behavior can vary wildly based on personality and workplace dynamics. What one person finds acceptable, another might view as offensive, creating an environment where employees feel constantly scrutinized, leading to defensiveness or resentment.

Idea for Impact: While the no-jerk rule seems favorable in concept, implementing it requires a bit more finesse than simply slapping a sign on the door!

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Filed Under: Leading Teams, Managing People Tagged With: Attitudes, Coaching, Feedback, Getting Ahead, Getting Along, Great Manager, Human Resources, Likeability, Personality, Respect

‘Use it or Lose it’ Budget Syndrome

November 26, 2024 By Nagesh Belludi Leave a Comment

The Problem with 'Use it or Lose it' Budgeting As the fiscal year draws to a close, the annual spectacle of “use it or lose it” budget mayhem unfolds.

Caught in this whirlwind, departmental managers rush to burn through their budgets to avoid potential cuts in the upcoming year. This frenzy results in impulsive purchases, rushed projects, excess inventory, temporary hires, lavish team-building events, and premature contract renewals—all while the essential task of creating value for the company gets sidelined.

This rush-job approach stems from an outdated planning system that values appearances over genuine fiscal responsibility.

Idea for Impact: Consider a move towards more flexible, performance-based budgeting approaches by loosening rigid budget structures.

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  5. Looking at Problems from an Outsider’s Perspective

Filed Under: Business Stories, Leading Teams, MBA in a Nutshell Tagged With: Budgeting, Decision-Making, Leadership, Managing the Boss, Targets

How to … Declutter Your Organizational Ship

September 30, 2024 By Nagesh Belludi Leave a Comment

Ditch Tradition: Decluttering for a Brighter Future One phrase I’ve grown to detest in my professional life is, “We do it this way because we’ve always done it this way.” Some things just don’t make sense anymore. Many organizations find themselves burdened with outdated rules, processes, and traditions that are no longer relevant. It’s high time to shed these relics of the past and embrace a more agile and responsive approach.

  • Gain a Fresh Perspective. Sometimes, we’re too close to the forest to see the trees, and the truth remains hidden. To break free from the status quo, imagine yourself as an outsider and challenge the “we’ve always done it this way” mindset.
  • Involve Everyone. Liberating your organization from wasteful bureaucracy is a group effort. Each of us must simplify, cut through complexity, and shed unnecessary formalities. It’s how you sculpt a responsive and agile organization, one step at a time.
  • Ditch the Unnecessary. Examine your procedures, customs, and requirements. Are you holding on to outdated practices simply because they’ve always been there? It’s time to unravel these mysteries of tradition and revamp or remove habits that no longer serve us.
  • Supercharge Decision-Making. When decisions take forever or procedures become too convoluted to comprehend, it’s a sign of trouble. It’s time to band together, reinvigorate your approach, and simplify for a brighter future.

Idea for Impact: Shed Your Old Skin and Adapt

Don’t let tradition and outdated regulations hold back your future success. Break free from the chains of bureaucracy and embrace agility and flexibility.

A culture that discourages change stifles innovation and opportunity. To cultivate a culture that welcomes and supports change, lead by example and eliminate negative attitudes. It’s time to set sail towards a more adaptable and prosperous future.

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Filed Under: Leading Teams, MBA in a Nutshell, Mental Models, The Great Innovators Tagged With: Creativity, Critical Thinking, Decision-Making, Innovation, Leadership, Performance Management, Problem Solving, Winning on the Job

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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