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Ideas for Impact

Nagesh Belludi

The Power of Asking Open-Ended Questions

August 24, 2020 By Nagesh Belludi Leave a Comment

When Bill Gates first met Warren Buffett, Gates was dazzled particularly by how Buffett asked open-ended “big questions”:

I have to admit, when I first met Warren, the fact that he had this framework was a real surprise to me. I met him at a dinner my mother had put together. On my way there, I thought, “Why would I want to meet this guy who picks stocks?” I thought he just used various market-related things—like volume, or how the price had changed over time—to make his decisions. But when we started talking that day, he didn’t ask me about any of those things. Instead he started asking big questions about the fundamentals of our business. “Why can’t IBM do what Microsoft does? Why has Microsoft been so profitable?” That’s when I realized he thought about business in a much more profound way than I’d given him credit for.

“What are My Questions?”

Asking great questions is a skill, but doesn’t come as you would expect. One contributing factor is that, with age, education, and experience, we become conditioned to cogitate in very rigid terms. Heuristics and mental shortcuts become deep-seated and instinctual to allow for faster problem-solving and programmed decision-making.

Idea for Impact: Don’t ask the same questions most people ask. The smartest people I know don’t begin with answers; they start by asking, “what are our questions?”

Make inquiries using open-ended questions that can’t be answered with a ‘yes’ or ‘no.’ Effective questions will help you think deeper, generate meaningful explorations, and yield far more interesting insights.

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Filed Under: Mental Models, Sharpening Your Skills Tagged With: Asking Questions, Decision-Making, Questioning, Thought Process

Inspirational Quotations #855

August 23, 2020 By Nagesh Belludi

A man who correctly guesses a woman’s age may be smart, but he’s not very bright.
—Lucille Ball (American Actor)

Imitation is a necessity of human nature.
—Oliver Wendell Holmes, Jr. (American Jurist, Author)

What is the people but a herd confused, a miscellaneous rabble, who extol things vulgar, and well weigh’d, scarce worth the praise? they praise and they admire they know not what, and know not whom, but as one leads the other.
—John Milton (English Poet)

When roused to rage the maddening populace storms, their fury-like a rolling flame, bursts forth unquenchable; but give its violence ways, it spends itself, and as its force abates, learns to obey and yields it to your will.
—Euripides (Ancient Greek Dramatist)

A man is not finished when he’s defeated; he’s finished when he quits.
—Richard Nixon (American Head of State)

In the absence of justice, what is sovereignty but organized robbery?
—Augustine of Hippo (Roman-African Christian Philosopher)

The philosophers have only interpreted the world in various ways; the point, however, is to change it.
—Karl Marx (German Philosopher, Economist)

One’s feelings waste themselves in words; they ought all to be distilled into action … which bring results.
—Florence Nightingale (English Nurse)

Man and his deed are two distinct things. Whereas a good deed should call forth approbation, and a wicked deed disapprobation, the doer of the deed, whether good or wicked always deserves respect or pity as the case may be.
—Mohandas K. Gandhi (Indian Hindu Political leader)

Every good act is charity. A man’s true wealth hereafter is the good that he does in this world to his fellows.
—Moliere (French Playwright)

Don’t give up. Courage is my conviction.
—Dhirubhai Ambani (Indian Businessperson)

A silent mouth is melodious.
—Irish Proverb

Fear of things invisible is the natural seed of that which every one in himself calleth religion.
—Thomas Hobbes (English Political Philosopher)

Patriotism is not a short and frenzied outburst of emotion but the tranquil and steady dedication of a lifetime.
—Adlai Stevenson (American Diplomat)

One very important aspect of motivation is the willingness to stop and to look at things that no one else has bothered to look at. This simple process of focusing on things that are normally taken for granted is a powerful source of creativity…
—Edward de Bono (British Psychologist, Writer)

Filed Under: Inspirational Quotations

The Relentless Post-Industrial Decline of Detroit // Book Summary of ‘The Last Days of Detroit’

August 20, 2020 By Nagesh Belludi Leave a Comment

Mark Binelli’s The Last Days of Detroit: The Life and Death of an American Giant (2013) is an astonishing chronicle of Detroit from the initial days of the French settlers, to the arrival of Henry Ford in 1913, the racial unrest in 1967, and the present-day hipster arrivistes who’re trying to resurrect the city.

Binelli characterizes the eeriness of the city’s many impoverished neighborhoods, the administrative corruption, and the underperforming public schools—all climaxing in the city’s bankruptcy in 2013. “Ruin porn” from Detroit evocatively exposes once-majestic, now-decaying buildings and factories overgrown with prairie grasses and wildflowers and on the brink of collapse.

Binelli outlines how Detroit became the hub of industrialized America. Detroit’s decay really began well before 1967, when the racial riots made it worse. In the 1950s, carmakers and their suppliers moved production out of the city to places with cheaper labor and land. Industrial automation superseded low-skilled jobs. The flight of middle-class residents out of Detroit—to its suburbs and beyond—distressed the city’s tax base and left the poorest, more vulnerable residents to fend for themselves.

Binelli includes stirring and occasionally heart-warming interviews with many residents—teachers, volunteer firefighters, students, clerks, union leaders—and a few Detroit figures who’ve become part of the local folklore.

What is particularly bleak about The Last Days of Detroit is how Detroit has become a symbol of the decline of America. In Binelli’s analysis, there’s barely anything particularly grave about Detroit—its decay could be reproduced everywhere else in the post-industrial West on account of ongoing socioeconomic changes.

Recommendation: Read Mark Binelli’s The Last Days of Detroit (2013.) It’s a fabulous piece of Americana.

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Filed Under: Business Stories, The Great Innovators Tagged With: Books, Governance, Leadership Lessons

Never Outsource a Key Capability

August 17, 2020 By Nagesh Belludi Leave a Comment

In 2003, Domino’s Pizza started requiring its franchisees to adopt the company’s own point-of-sale system (POS) system, internally called PULSE, instead of letting franchisees choose third party POS systems that could integrate with Domino’s IT systems.

That strategy gave the company the ability to seamlessly control the entire ordering process and add functionalities such as online- and mobile-ordering, voice ordering, and contactless payments.

At the same time, Domino’s clever marketing convinced consumers that it has the snappiest ordering process among all the pizza vendors.

How Domino’s Pizza reinvented itself

In 2009, Domino’s changed its pizza recipe and admitted that its previous version was awful in a series of brilliant commercials that featured the tagline, “We’re Sorry for Sucking.” Executives even read out vicious customer comments on camera resembling the Jimmy Kimmel ‘Mean Tweets’ show.

Domino’s (which is, incidentally, headquartered a mile from my home in Ann Arbor, Michigan) used its PULSE POS system as the centerpiece of a technology ecosystem that has helped it flourish as an “an e-commerce company that sells pizza.”

Digital sales skyrocketed as the company tapped into greater demand for convenience, and Domino’s carved a bigger slice of home delivery and food pickup market. Morningstar’s R.J. Hottovy notes that Domino’s laser-sharp focus on improving online ordering has paid off leaps and bounds:

Technology plays an important role in Domino’s efforts to develop and enhance its brand image. Domino’s global technology platform includes a digital loyalty program with a rewards system, electronic customer profiling, geo-tracking of pizzas being delivered to customer homes, and customer geo-tracking to have carryout pizzas ready just as they enter the store. Other innovations include high-speed ovens (which reduced cooking time to four minutes) and Pulse (a unified point-of-sale system,) which have re-engineered fulfillment processes to be best-in-class. Pulse integrates all orders (regardless of origin) into a seamless interface that provides detailed monitoring of every aspect of the ordering, cooking, fulfillment, and delivery processes, which reduces bottlenecks and minimizes downtimes, enabling Domino’s to offer faster delivery times than competitors.

By owning the entire customer experience, Domino’s has been able to provide a consistent experience for customers irrespective of how they order, use data to create value for customers, and iterate quickly. No wonder, then, that Domino’s share price is up 28-fold since its 2004 IPO!

Idea for Impact: Don’t outsource what you’re supposed to do best.

Smart companies understand that outsourcing can result in loss of control over key capabilities. That can impede the company’s ability to improve its efficiency in serving customers or introduce changes in response to shifts in the marketplace.

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  2. Reinvent Everyday
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  5. Consumer Power Is Shifting and Consumer Packaged Goods Companies Are Struggling

Filed Under: Leadership, Mental Models Tagged With: Delegation, Leadership Lessons, Problem Solving, Strategy, Thinking Tools

Inspirational Quotations #854

August 16, 2020 By Nagesh Belludi

You must accept that you might fail; then, if you do your best and still don’t win, at least you can be satisfied that you’ve tried. If you don’t accept failure as a possibility, you don’t set high goals, and you don’t branch out, you don’t try–you don’t take the risk.
—Rosalynn Carter (American Humanitarian, First Lady)

To be a man is, precisely, to be responsible.
—Antoine de Saint-Exupery (French Novelist, Aviator)

Our words should be purrs instead of hisses.
—Kathrine Palmer Peterson (American Author of Grief Books)

Great art picks up where nature ends.
—Marc Chagall (French Painter, Graphic Artist)

We must learn two things. One is to see ourselves as others see us. We apply one yardstick when we wish to appraise other people. Secondly, we cannot succeed in anything if we act in fear of other people’s opinions.
—Chakravarthi Rajagopalachari (Indian Statesman, Author)

We have met the enemy and it is us.
—Walt Kelly (American Cartoonist)

Give neither advice nor salt, until you are asked for it.
—English Proverb

A lot of success in life and business comes from knowing what you want to avoid: early death, a bad marriage, etc.
—Charlie Munger (American Investor, Philanthropist)

An idea, like a ghost, according to the common notion of ghosts, must be spoken to a little before it will explain itself.
—Charles Dickens (English Novelist)

There are no foreign lands. It is the traveler only who is foreign.
—Robert Louis Stevenson (Scottish Novelist)

Solitude is the salt of personhood. It brings out the authentic flavor of every experience.
—May Sarton (American Children’s Books Writer)

An idea not coupled with action will never get any bigger than the brain cell it occupied.
—Arnold Glasow (American Businessman)

Human beings are compelled to live within a lie, but they can be compelled to do so only because they are in fact capable of living in this way. Therefore not only does the system alienate humanity, but at the same time alienated humanity supports this system as its own involuntary master plan, as a degenerate image of its own degeneration, as a record of people’s own failure as individuals.
—Vaclav Havel (Czech Dramatist, Statesman)

In wonder all philosophy began; in wonder it ends; and admiration fills up the interspace.—But the first is the wonder of ignorance; the last is the parent of adoration.
—Samuel Taylor Coleridge (English Poet)

Filed Under: Inspirational Quotations

How You See is What You See

August 15, 2020 By Nagesh Belludi Leave a Comment

So very often, we don’t give ourselves to allow for new understandings, new perspectives, and new interpretations to emerge.

Three people were visiting and viewing the Grand Canyon—an artist, a pastor and a cowboy. As they stood on the edge of that massive abyss, each one responded with a cry of exclamation. The artist said, “Ah, what a beautiful scene to paint!” The minister cried, “What a wonderful example of the handiwork of God!” The cowboy mused, “What a terrible place to lose a cow!”

Idea for Impact: Work to overcome the strong waves of conditioning that you’ve been exposed to your whole life.

Take a step back and consider how you’re responding to a situation emotionally and intellectually.

Free up your mind from the conditioning that may be restraining it.

Don’t let your narrow perspectives—those comfortable walls within which you confine yourself—to make you lose touch with what’s possible.

Explore. Discover. Discern. Open your mind to new frontiers.

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Filed Under: Mental Models, Sharpening Your Skills Tagged With: Creativity, Critical Thinking, Parables, Problem Solving, Resilience, Success, Thinking Tools, Thought Process

Overcoming Personal Constraints is a Key to Success

August 14, 2020 By Nagesh Belludi Leave a Comment

Why do some people reach ever-higher levels of achievement, while others struggle or just plug along?

Norman Vincent Peale, the doyen of the think-positive mindset, provides a particularly illustrative example in You Can If You Think You Can (1987):

In Tokyo, I once met an American, an inspiring man, from Pennsylvania. Crippled from some form of paralysis, he was on a round-the-world journey in a wheelchair, getting a huge kick out of all his experiences. I commented that nothing seemed to get him down. His reply was a classic: “It’s only my legs that are paralyzed. The paralysis never got into my mind.”

No matter how formidable your talents, you’ll be held back by certain attitudes and behaviors that limit your achievements.

Your personal constraints—some of them beyond your control—will determine your level of success. Identify those constraints and make a plan to triumph over them.

Idea for Impact: The more you can reframe your attitudes toward the past, future, and present, the more likely you’ll find a meaningful life. Don’t let your constraints lay down what you can achieve.

Wondering what to read next?

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Filed Under: Mental Models, Sharpening Your Skills Tagged With: Attitudes, Creativity, Critical Thinking, Innovation, Mental Models, Parables, Problem Solving, Thinking Tools, Thought Process

Lessons from Drucker: Manage People, Not Things

August 13, 2020 By Nagesh Belludi Leave a Comment

One of Peter Drucker’s big ideas was the notion of management as a “liberal art.” In The New Realities (1950,) Drucker argued that effective managers need a wide-ranging knowledge on subjects as varied as psychology, science—even religion.

Management is a liberal art—“liberal” because it deals with the fundamentals of knowledge, self-knowledge, wisdom, and leadership; “art” because it deals with practice and application.

Lessons from Drucker: Management is a Liberal Art Management deals with people, their values, their growth and development—and this makes it a humanity. So does its concern with, and impact on, social structure and the community. Indeed… management is deeply involved in spiritual concerns—the nature of man, good and evil.

Managers draw on all the knowledge and insights of the humanities and the social sciences—on psychology and philosophy, on economics and on history, on the physical sciences and on ethics.

Idea for Impact: Management has become more about numbers and processes than about people

Manage people, not things.

A wise manager is a well-rounded one—somebody who understands and can leverage, in Drucker’s words, “the nature of man.”

Understand your employees. Understand how they think and act. Know what makes them tick—what drives them, what motivates them, what their aspirations are. Acquaint yourself to different approaches to management based on different sets of values. Individualize your management approach.

Use this understanding to create a productive work environment—that’s your foremost responsibility as a manager.

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Filed Under: Managing People, Sharpening Your Skills Tagged With: Coaching, Feedback, Great Manager, Motivation, Psychology, Social Dynamics, Social Skills

How to Bounce Back from a Setback

August 12, 2020 By Nagesh Belludi Leave a Comment

How to Bounce Back from a Setback When life deals you a blow, and you can’t seem to make yourself move on, consider these simple actions you can take.

  • Think positively. Allow yourself a modest amount of disappointment, but don’t wallow in it. Whenever negative thoughts enter your brain, say “Stop” and turn your attention to something constructive, hopeful, and optimistic. Focus on what you want, not what you fear you’ll lose.
  • Be grateful for everything life has given you and for every step forward you can take. A conscious focus on gratitude can remind you of unassuming plusses that get lost in the vicissitudes of a hurried life.
  • Let go. Don’t look back too often. Keep yourself open to today’s new opportunities. Know what’s beyond your control.
  • Take decisive action. Tackle each critical task with an explicit goal; don’t avoid problems. Scale back your expectations; alas, sometimes you simply won’t be at your best.
  • Take a long-term view and re-examine all those short-term decisions. Don’t get hung up on a particular outcome, event, person, or experience. Stop focusing on what you don’t have or don’t like; focus on what you do have and do like.

Idea for Impact: Often, just knowing that you have some control is enough to change your perspective from bleak to hopeful. What’s important in life is not what’s happened to you, but how you’ll react. What’s a baby step you can take to improve your situation?

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Filed Under: Sharpening Your Skills Tagged With: Adversity, Attitudes, Resilience, Success

Flattery Will Get You Nowhere

August 11, 2020 By Nagesh Belludi Leave a Comment

Flattery has had a bad name since the Greeks. Over 2,000 years ago, Publilius Syrus, the Latin writer of mimes and dramatic sketches, warned, “Flattery was formerly a vice; it has now become the fashion.”

Flattery continues to be an obligatory weapon in all manner of political and personal influence. Richard Stengel’s A Brief History of Flattery (2000) lists over 200 synonyms for “to flatter” and “flattery.”

A trio of marketing professors conducted a set of experiments using a sunglasses kiosk. The sales clerks flattered customers either during the sale, after the sale, or not at all. Then, researchers asked the shoppers to evaluate the trustworthiness of the clerks.

Turns out that the customers could see through it. Flattery, whether it comes during or after the sale, reduced the customer’s perception of the clerk’s trustworthiness. Without conscious reflection, flattery made the customers distrust the salesclerks:

Our findings show that even when it was obvious the compliment didn’t serve any underlying sales motive, the participants didn’t trust what the sales agent had to say.

In a way, it’s sad that the marketplace has become so suspicious, but it seems that when someone flatters us, we get our back up even if it’s not called for. It’s the consumers’ default position to react negatively to what is perceived as an attempt to manipulate them.

Idea for Impact: Don’t try to sway anybody by unsavory flattery and ingratiation.

Flattery is an inducement that seems great initially but leaves a horrid aftertaste. People will eat up your flattery if they’re starving for affection, but undue adulation isn’t as appealing as honest, sincere appreciation.

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Filed Under: Managing People, Sharpening Your Skills Tagged With: Conversations, Ethics, Etiquette, Interpersonal, Manipulation, Persuasion, Social Skills

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!