Right Attitudes

Ideas for Impact

Archives for April 2024

HP’s “Next Bench” Innovation Mindset: Observe, Learn, Solve

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HP's In the early days, founders William Hewlett and David Packard embedded a culture of innovation, customer focus, and respect for individuals at HP. Their philosophy, famously documented in Packard’s memoirs, The HP Way (1995; my summary,) emphasizes the founders’ unwavering dedication to their principles and values.

Following their humble ‘garage’ beginnings, HP’s team developed electronic test and measurement devices. At their workshops in Palo Alto, every worker was encouraged to observe their colleagues at the ‘next bench.’

They weren’t just being nosy; they were on a mission to check out how their experimental gadgets were performing, discuss any issues, and lend a hand where needed.

The underlying ethos was clear: if one technician’s idea resonated with a nearby colleague, it could likely resonate with customers too, potentially opening up new markets.

Initially conceived as a problem-solving exercise for new ideas, this practice heightened technicians’ awareness at HP. They became attuned to their colleagues’ challenges, which sensitized them to the potential needs of engineering customers.

Idea for Impact: Want killer feedback from your customers? Keep a close eye on them using your products. Figure out what they like and what bothers them. Identify those pain points, and you’re on your way to building a customer-focused culture that just clicks.

Wondering what to read next?

  1. Kickstart Big Initiatives: Hackathons Aren’t Just for Tech Companies
  2. Your Product May Be Excellent, But Is There A Market For It?
  3. Innovation: Be as Eager to Stop Zombie Projects as You Are to Begin the New
  4. How FedEx and Fred Smith Made Information the Package
  5. What Virgin’s Richard Branson Teaches: The Entrepreneur as Savior, Stuntman, Spectacle

Inspirational Quotations #1047

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An emotional man may possess no humor, but a humorous man usually has deep pockets of emotion, sometimes tucked away or forgotten.
—Constance Rourke (American Historian)

Only as long as a company can produce a desired, worthwhile, and needed product or service, and can command the public, will it receive the public dollar and succeed.
—Curtis L. Carlson (American Businessman)

Men ask for a rainbow in the cloud; but I would ask more from Thee. I would be, in my cloud, myself a rainbow—a minister to others’ joy. My patience will be perfect when it can work in the vineyard.
—George Matheson (Scottish Theologian)

The real meaning of enlightenment is to gaze with undimmed eyes on all darkness.
—Nikos Kazantzakis (Greek Novelist, Statesman)

You can never lose anything that really belongs to you, and you can’t keep that which belongs to someone else.
—Edgar Cayce (American Faith Healer)

Religion is an insult to human dignity. With or without it you would have good people doing good things and evil people doing evil things. But for good people to do evil things, that takes religion.
—Steven Weinberg (American Physicist)

It’s silly to try to escape other people’s faults. They are inescapable. Just try to escape your own.
—Marcus Aurelius (Emperor of Rome, Stoic Philosopher)

There is no human nature that is not good. Therefore there is no innate knowledge that is not good. Innate knowledge is the equilibrium before the feelings are aroused. It is the state of broadness and extreme impartiality. It is the original substance that is absolutely quiet and inactive. And it is possessed by all men.
—Wang Yangming (Chinese Philosopher)

For the most part wisdom comes in chips rather than blocks. You have to be willing to gather them constantly, and from sources you never imagined to be probable. No one chip gives you the answer for everything. No one chip stays in the same place throughout your entire life. The secret is to keep adding voices, adding ideas, and moving things around as you put together your life. If you’re lucky, putting together your life is a process that will last through every single day you’re alive.
—Ann Patchett (American Novelist)

The absent are always to blame.
—Hebrew Proverb

People seldom refuse help, if one offers it in the right way.
—A. C. Benson (English Essayist)

Honest Commitments: Saying ‘No’ is Kindness

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Kindness in Honesty: Saying 'No' with Integrity Saying ‘yes’ when you really mean ‘no,’ even ‘maybe,’ is lying (Note: lying is a specific action; it requires the intent to deceive the other person.)

If you’re uncertain, you can say, “Yeah, maybe; I’ll let you know in a few days.” As opposed to “yes, I can do that” when you don’t know if that’s true.

If you’re inclined to say ‘yes’for conflict avoidance (say, when you think the other person can’t take a ‘no’ well,) you could get better at being assertive.

Sure, there’s the chance that you originally intended to follow through, but things have shifted and you may need to uncommit gracefully. But don’t make a habit of saying ‘yes’ when there’s no decent chance you can keep your commitment; it’s a burden on other people’s energy, time, and space.

Saying ‘no’—clearly and firmly when you know you can’t keep the commitment—is kindness.

Idea for Impact: Don’t say ‘yes’unless you mean ‘yes.’ Say ‘no’ when you don’t want to consent. It’s a kind thing to do. Most people appreciate sincerity and prefer others to mean what they say.

Wondering what to read next?

  1. Here’s a Tactic to Sell Change: As a Natural Progression
  2. Buy Yourself Time
  3. This Manager’s Change Initiatives Lacked Ethos, Pathos, Logos: Case Study on Aristotle’s Persuasion Framework
  4. Don’t Say “Yes” When You Really Want to Say “No”
  5. Competitive vs Cooperative Negotiation

Kickstart Big Initiatives: Hackathons Aren’t Just for Tech Companies

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Kickstart Big Initiatives: Hackathons Aren't Just for Tech Companies In the late 1990s, hackathons emerged as compressed events on university campuses. Open-source software teams organized these gatherings to bring together enthusiasts and drive progress forward over a few days. Yahoo! introduced its inaugural “Hack Day” in December 2005.

In its early days, Facebook popularized the concept by hosting daylong hackathon events every four to eight weeks. At each event, around 300 employees gathered in the morning to brainstorm and form teams. By the day’s end, these teams churned out 50 “first-stage-done” prototypes, ranging from backend engineering upgrades to small product features that could be easily implemented. Notably, Facebook’s iconic ‘Like’ button originated from one of these hackathons.

Internal Hackathons Unleash the Innovation Mode

Hackathons offer clear advantages over traditional innovation management processes, bringing a sense of urgency and focus that stems from working under strict deadlines. This intensity ensures that motivated individuals come together to refine their ideas into actionable plans.

Sometimes referred to as “FedEx Days,” a term popularized by the Australian enterprise software company Atlassian, hackathons encourage creativity by allowing employees to team up quarterly and work on ideas outside their regular duties, such as fixing bugs or developing new features. Teams are expected to deliver proof-of-concept prototypes overnight, hence the reference to the quick delivery service FedEx.

Hackathons have become mainstream, with organizations using them as an enjoyable and cost-effective way to drive innovation. For instance, in 2011, New York hosted a “Reinvent NYC.gov” hackathon to redesign the city’s official website. Similarly, in 2014, toy company Hasbro held a with 150 designers, generating 45 new ideas in just a few days. More impressively, in 2018, the Vatican organized a three-day hackathon to address global issues such as social inclusion, refugees, and interfaith understanding.

Why You Should Give Hackathons a Try (& Advance Your Side Projects)

Try a Personal Hackathon---Conquer 'Someday' Projects Now Could your organization, community, or home use an internal hackathon? It’s an excellent way to shake things up, break routines, and foster innovation. A hackathon can also tackle those lingering “someday we’ll get to this” projects—like spring-cleaning, organizing, refining processes, and enhancing best practices.

During a hackathon, you can pursue initiatives that fall outside anyone’s core responsibilities and often get overlooked amid the chaos of schedules and deadlines. In the week leading up to the event, gather for a whiteboard session to brainstorm and refine ideas that might not have surfaced otherwise. A hackathon provides a fun opportunity to recognize talent, promote cross-team collaboration, and accomplish tasks quickly.

Similarly, could you benefit from a personal hackathon? Consider dedicating a full day or even just an afternoon to clear backlogs, reorganize your space, kickstart a passion project, or tackle something you’ve been putting off.

Wondering what to read next?

  1. Innovation: Be as Eager to Stop Zombie Projects as You Are to Begin the New
  2. Small Steps, Big Revolutions: The Kaizen Way // Summary of Robert Maurer’s ‘One Small Step Can Change Your Life’
  3. HP’s “Next Bench” Innovation Mindset: Observe, Learn, Solve
  4. Restless Dissatisfaction = Purposeful Innovation
  5. Optimize with Intent

Inspirational Quotations #1046

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The more I am willing to be myself in all this complexity of life and the more I am willing to understand and accept the realities in myself and in the other person, the more change seems to have been stirred up. It is a very paradoxical thing—that to the degree that each one of us is willing to be himself, then he finds not only himself changing; but he finds that other people to whom he relates are also changing.
—Carl Rogers (American Psychologist)

A short absence is safest.
—Ovid (Publius Ovidius Naso) (Roman Poet)

Listen for silence in noisy places; feel at peace in the midst of disturbance; awaken joy when there is no reason.
—Sivaya Subramuniyaswami (American Hindu Teacher)

Feelings are constantly changing. None is dependable for long. You can love someone intensely today, and tomorrow or next month not feel a thing. Except perhaps for the feeling of doubt or depression that what was so beautiful could change so quickly.
—Barry Long (Australian Spiritual Teacher)

A contemporary poet has characterized this sense of the personality of art and of the impersonality of science in these words—‘Art is myself; science is ourselves.’
—Claude Bernard (French Physiologist)

When you’re in love you never really know whether your elation comes from the qualities of the one you love, or if it attributes them to her; whether the light which surrounds her like a halo comes from you, from her, or from the meeting of your sparks.
—Natalie Clifford Barney (American Literary Figure)

The only virtue a character needs to possess between hardcovers, even if he bears a real person’s name, is vitality: if he comes to life in our imaginations, he passes the test.
—Stephen Vizinczey (Hungarian-Canadian Writer)

Serious dancing is a contradiction in terms.
—William Hogarth (English Painter, Engraver)

It is only as we develop others that we permanently succeed.
—Harvey Samuel Firestone (American Industrialist)

Anticipate charity by preventing poverty; assist the reduced fellow man, either by a considerable gift or a sum of money or by teaching him a trade or by putting him in the way of business so that he may earn an honest livelihood and not be forced to the dreadful alternative of holding out his hand for charity. This is the highest step and summit of charity’s golden ladder.
—Moses Maimonides (Jewish Philosopher, Rabbinic Scholar)

Know Your Triggers, Master Your Emotions

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Know Your Triggers, Master Your Emotions Take time to reflect on your experiences and identify what sets off your emotions, whether it’s stress, frustration, or excitement, especially in your interactions with others. Notice when certain situations or people provoke specific reactions from you. Look for common patterns like unmet expectations, micromanagement, unfairness, or recurring issues.

Idea for Impact: Understanding your own behavior and reactions allows you to develop strategies to handle them better. This insight helps you make more thoughtful decisions, adapt to different situations, and empathize with others. The more you comprehend your emotions and triggers, the better equipped you’ll be to manage them effectively.

Wondering what to read next?

  1. The Power of Negative Thinking
  2. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box
  3. Expressive Writing Can Help You Heal
  4. Therapeutic Overreach: Diagnosing Ordinary Struggles as Disorders
  5. Seven Ways to Let Go of Regret

Big Wins are Rare

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Big Wins are Rare: Small, Consistent Steps Are Your Secret Weapon Most people look for big wins. Most people want rapid progress. Most people aim to knock it out of the park. This is a common trap that folks fall into.

Sure, these big wins happen, but rarely. Big wins are elusive. And big wins aren’t the only path to achievement.

Big wins often stem from the accumulation of numerous smaller wins. In sports, only a few athletes stand as champions after relentless training and countless setbacks. Entertainers strive for acclaim, yet only a select few experience the euphoria of widespread recognition. Entrepreneurs face fierce competition, economic challenges, and unforeseen obstacles in their quest for success. Academic breakthroughs are scarce, demanding years of research and experimentation.

Idea for Impact: Work on the small things, which most people don’t want to do. Embrace the grind, cheer for small wins, and keep at it. Every step counts toward hitting it big.

Wondering what to read next?

  1. Question the Now, Imagine the Next
  2. Small Steps, Big Revolutions: The Kaizen Way // Summary of Robert Maurer’s ‘One Small Step Can Change Your Life’
  3. How to … Declutter Your Organizational Ship
  4. Innovation’s Valley of Death
  5. Fall in Love with the Problem, Not the Solution

The Problem with Self-Help

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Self-help Glosses Over Human Complexity for Catchy Slogans and Quick Fixes At its core, self-help isn’t a flawed concept, but its portrayal often deserves scrutiny: the self-help culture tends to foster an unrealistic belief in our ability to attain perfection.

Self-help resources, at times, offer nothing more than common-sense wisdom—things we might overlook until someone points them out. However, self-help also has a tendency to oversimplify (“practice gratitude, you’ll attract abundance”) and make grandiose claims (“unleash the unstoppable force within you and achieve greatness beyond your wildest dreams!”) about intricate personal matters, setting the stage for unrealistic hopes and eventual disappointment. As I’ve mentioned before, the value of self-help resources depends on whether their core message aligns with an individual’s current needs and challenges.

And then, self-help assumes we all know exactly what we want and what a perfect life looks like. It often takes for granted that it can effortlessly bridge the gap between our present reality and the ideal life we dream of.

Idea for Impact: While self-help resources can offer valuable insights and motivation for personal growth, it’s crucial to approach them with a discerning mindset.

Wondering what to read next?

  1. What Are You So Afraid Of? // Summary of Susan Jeffers’s ‘Feel the Fear and Do It Anyway’
  2. How to Banish Your Inner Perfectionist
  3. Real Ways to Make Habits Stick
  4. How to (Finally!) Stop Procrastinating, Just Do It
  5. Separate the Job of Creating and Improving

Do Hard Things NOW

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Confront Challenges Today for a Better Tomorrow Exercising regularly for physical and mental well-being is hard; however, living with health issues and a decreased quality of life later on will be even harder.

Committing to higher education or skill development programs may be hard, but neglecting education and failing to invest in yourself will make career options harder to come by in the future.

Investing wisely and saving money may be hard, but enduring financial struggles or lacking adequate resources for retirement will prove even harder.

Addressing personal issues such as overcoming fears, confronting difficult emotions, or improving relationships may be hard. However, avoiding these challenges and dealing with unresolved conflicts and emotional distress will be even harder.

Do easy things now, and your life may get harder.

Do hard things now, and your life may get easier.

Wondering what to read next?

  1. The Simple Life, The Good Life // Book Summary of Greg McKeown’s ‘Essentialism’
  2. Moral Disengagement Leads People to Act Immorally and Justify Their Unprincipled Behavior
  3. Why People Get Happier as They Age
  4. How Emotional Resilience Improves with Age
  5. Summary of Richard Carlson’s ‘Don’t Sweat The Small Stuff’

Liberating the Mind from Mental Shackles

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Liberating the Mind from Mental Shackles The core of Buddhist teachings explore the nature of the mind and its tendencies, such as the habit of creating narratives and projections. Chapter 1, verse 1 of the Dhammapada states, “Mind precedes all mental states. Mind is their chief; they are all mind-wrought. If a person speaks or acts with an impure mind, suffering follows him like the wheel that follows the foot of the ox.”

Real happiness, akin to the ancient Greek concept of eudemonia (“good spirit,”) arises from actively freeing oneself from sources of suffering, including hatred, pride, jealousy, and ignorance. This involves actively addressing the challenge of being ensnared by one’s own thoughts. Recognizing that all phenomena, including thoughts, are impermanent and devoid of a permanent self, enables individuals to actively diminish the sway thoughts hold over them.

Idea for Impact: In times when recollections emerge and anxieties seize tightly, endeavor to reassure yourself that you can rise above the stories you create about your past or future. Rather than succumbing to the labyrinth of thoughts, actively cultivate awareness of them. You are not to be defined by the contents of your mind but by the awareness you actively bring to them. Understanding this active distinction liberates you from the shackles of your thoughts.

Wondering what to read next?

  1. Embracing the Inner Demons Without Attachment: The Parable of Milarepa
  2. Cope with Anxiety and Stop Obsessive Worrying by Creating a Worry Box
  3. Learn to Manage Your Negative Emotions and Yourself
  4. What the Buddha Taught About Restraining and Dealing with Anger
  5. This May Be the Most Potent Cure for Melancholy