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Archives for August 2020

Lessons from Drucker: Manage People, Not Things

August 13, 2020 By Nagesh Belludi Leave a Comment

One of Peter Drucker’s big ideas was the notion of management as a “liberal art.” In The New Realities (1950,) Drucker argued that effective managers need a wide-ranging knowledge on subjects as varied as psychology, science—even religion.

Management is a liberal art—“liberal” because it deals with the fundamentals of knowledge, self-knowledge, wisdom, and leadership; “art” because it deals with practice and application.

Lessons from Drucker: Management is a Liberal Art Management deals with people, their values, their growth and development—and this makes it a humanity. So does its concern with, and impact on, social structure and the community. Indeed… management is deeply involved in spiritual concerns—the nature of man, good and evil.

Managers draw on all the knowledge and insights of the humanities and the social sciences—on psychology and philosophy, on economics and on history, on the physical sciences and on ethics.

Idea for Impact: Management has become more about numbers and processes than about people

Manage people, not things.

A wise manager is a well-rounded one—somebody who understands and can leverage, in Drucker’s words, “the nature of man.”

Understand your employees. Understand how they think and act. Know what makes them tick—what drives them, what motivates them, what their aspirations are. Acquaint yourself to different approaches to management based on different sets of values. Individualize your management approach.

Use this understanding to create a productive work environment—that’s your foremost responsibility as a manager.

Wondering what to read next?

  1. General Electric’s Jack Welch Identifies Four Types of Managers
  2. Four Telltale Signs of an Unhappy Employee
  3. Eight Ways to Keep Your Star Employees Around
  4. Leaders Need to Be Strong and Avoid Instilling Fear
  5. Don’t Push Employees to Change

Filed Under: Managing People, Sharpening Your Skills Tagged With: Coaching, Feedback, Great Manager, Motivation, Psychology, Social Dynamics, Social Skills

How to Bounce Back from a Setback

August 12, 2020 By Nagesh Belludi Leave a Comment

How to Bounce Back from a Setback When life deals you a blow, and you can’t seem to make yourself move on, consider these simple actions you can take.

  • Think positively. Allow yourself a modest amount of disappointment, but don’t wallow in it. Whenever negative thoughts enter your brain, say “Stop” and turn your attention to something constructive, hopeful, and optimistic. Focus on what you want, not what you fear you’ll lose.
  • Be grateful for everything life has given you and for every step forward you can take. A conscious focus on gratitude can remind you of unassuming plusses that get lost in the vicissitudes of a hurried life.
  • Let go. Don’t look back too often. Keep yourself open to today’s new opportunities. Know what’s beyond your control.
  • Take decisive action. Tackle each critical task with an explicit goal; don’t avoid problems. Scale back your expectations; alas, sometimes you simply won’t be at your best.
  • Take a long-term view and re-examine all those short-term decisions. Don’t get hung up on a particular outcome, event, person, or experience. Stop focusing on what you don’t have or don’t like; focus on what you do have and do like.

Idea for Impact: Often, just knowing that you have some control is enough to change your perspective from bleak to hopeful. What’s important in life is not what’s happened to you, but how you’ll react. What’s a baby step you can take to improve your situation?

Wondering what to read next?

  1. How to … Change Your Life When Nothing Seems to be Going Your Way
  2. Lessons on Adversity from Charlie Munger: Be a Survivor, Not a Victim
  3. 12 Sensible Ways to Realize Self-Responsibility
  4. How Can You Contribute?
  5. Choose Pronoia, Not Paranoia

Filed Under: Sharpening Your Skills Tagged With: Adversity, Attitudes, Resilience, Success

Flattery Will Get You Nowhere

August 11, 2020 By Nagesh Belludi Leave a Comment

Flattery has had a bad name since the Greeks. Over 2,000 years ago, Publilius Syrus, the Latin writer of mimes and dramatic sketches, warned, “Flattery was formerly a vice; it has now become the fashion.”

Flattery continues to be an obligatory weapon in all manner of political and personal influence. Richard Stengel’s A Brief History of Flattery (2000) lists over 200 synonyms for “to flatter” and “flattery.”

A trio of marketing professors conducted a set of experiments using a sunglasses kiosk. The sales clerks flattered customers either during the sale, after the sale, or not at all. Then, researchers asked the shoppers to evaluate the trustworthiness of the clerks.

Turns out that the customers could see through it. Flattery, whether it comes during or after the sale, reduced the customer’s perception of the clerk’s trustworthiness. Without conscious reflection, flattery made the customers distrust the salesclerks:

Our findings show that even when it was obvious the compliment didn’t serve any underlying sales motive, the participants didn’t trust what the sales agent had to say.

In a way, it’s sad that the marketplace has become so suspicious, but it seems that when someone flatters us, we get our back up even if it’s not called for. It’s the consumers’ default position to react negatively to what is perceived as an attempt to manipulate them.

Idea for Impact: Don’t try to sway anybody by unsavory flattery and ingratiation.

Flattery is an inducement that seems great initially but leaves a horrid aftertaste. People will eat up your flattery if they’re starving for affection, but undue adulation isn’t as appealing as honest, sincere appreciation.

Wondering what to read next?

  1. Office Chitchat Isn’t Necessarily a Time Waster
  2. Avoid Control Talk
  3. The Sensitivity of Politics in Today’s Contentious Climate
  4. How to … Address Over-Apologizing
  5. How to Reliably Tell If Someone is Lying

Filed Under: Managing People, Sharpening Your Skills Tagged With: Conversations, Ethics, Etiquette, Interpersonal, Manipulation, Persuasion, Social Skills

What’s Wrong With Giving Advice

August 10, 2020 By Nagesh Belludi Leave a Comment

“It is a pleasure to give advice, humiliating to need it, normal to ignore it,” somebody once remarked.

What really happens when you offer advice is … you instinctively send a message to the other person that they don’t have the resources to solve the problem themselves.

Your advice is probably rooted in your expectations, not in the understanding of the other

The best way to give advice is to not give any advice at all but to listen attentively and emphatically.

People who relate their problems don’t really want your advice, even if they seek to sound you out about a problem.

They want you to listen to their problem, perhaps ask open-ended questions to help them think through the problem, and help them explore the options they have.

People Want You to Listen, Not to Talk

Clinical psychologist Lisa Damour notes that parents can’t help but offer direct solutions to their kids’ problems. In her insightful ‘Adolescence’column for the New York Times, Damour suggests,

Rushing in with suggestions carries the risk that it may strike our teenagers as a vote of no confidence when they are mainly seeking our reassurance that they can handle whatever life throws at them.

Instead of proposing solutions, we might bolster adolescents as they sort things out. Saying, “I’ve seen you get through things like this before” or “This is tough, but you are too” can effectively loan teenagers a bit of perspective and confidence when their own feels shaken.

Even teenagers who have already addressed a problem may still seek our reassurance. [A teenager] said she sometimes tells her parents “about a situation and what I did to solve it” in order to get validation that she made the right choice. When this happens, she says she’s “not really looking for their solution, just checking that they think I did the right thing with my limited problem-solving experience.”

Adolescents often feel vulnerable, perhaps especially so when they open up to adults about their jams and scrapes. In these moments, well-intentioned guidance can land like criticism, and lectures or “I-told-you-so”s—however warranted—may feel like outright attacks.

More often than not, offering our teenagers an ear, empathy, and encouragement gives them what they came for. If your teenager wants help solving the problem, divide the issue into categories: what can be changed and what cannot. For the first type, focus on the needs your teenager identifies and work together to brainstorm solutions. For the second type, help them come to terms with the things they cannot control.

Often People Want You to Listen—Sharing is an Act of Self-Reflection

When people open the door of their confidence, tread delicately.

Open the ear of your heart. Don’t impose your perspective, but help them find a solution that works for them.

  • To empathize, say, “You are in a tough situation,” “gee, that stinks, it totally not fair to you,” “I understand why you feel this way,” “You have every right to be offended,” or “I’m so sorry you have to face this kind of difficulty right now.”
  • To help clarify, say, “I might be wrong, but it seems to me …,” “Are you concerned that …,” or “what if ….”
  • To expand perspective, say, “This may seem like a big deal at this time, but how will you feel about this in a week? A month? A year?” or “what do you think is the worst fallout of this?”

Idea for Impact: Often, the Best Advice You Can Give is Not Providing Any At All

If pressed to offer an opinion, tease out the options they’re considering. Ask, “What do you think you ought to do?” or “What would you like to happen?”

Don’t offer a solution that pleases you more than it does the other. The best solution to a problem somebody is facing is the one that works for the other person, not you.

Wondering what to read next?

  1. Nobody Wants Your Unsolicited Advice
  2. Flattery Will Get You Nowhere
  3. Avoid Control Talk
  4. “But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?
  5. Listen to Understand, Not to Respond

Filed Under: Managing People, Sharpening Your Skills Tagged With: Adversity, Asking Questions, Etiquette, Manipulation, Social Skills, Worry

Inspirational Quotations #853

August 9, 2020 By Nagesh Belludi

The driver knows how much the ox can carry, and keeps the ox from being overloaded. You know your way and your state of mind. Do not carry too much.
—Zen Proverb (Japanese School of Mahayana Buddhism)

I always cheer up immensely if an attack is particularly wounding because I think, well, if they attack one personally, it means they have not a single political argument left.
—Margaret Thatcher (British Head of State)

You don’t have to think too hard when you talk to teachers.
—J. D. Salinger (American Novelist, Short-story Writer)

Drama is life with the dull parts cut out of it.
—Alfred Hitchcock (British-born American Film Director)

Happiness…that’s something you can’t achieve by taking the easy way out. Earning happiness means doing good and working, not speculating and being lazy. Laziness may look inviting, but only work gives you true satisfaction.
—Anne Frank (German Holocaust Victim)

No pleasure is intrinsically bad, but what causes pleasure is accompanied by many things that disturb pleasure.
—Epicurus (Greek Philosopher)

All men command patience, although few be willing to practice it.
—Thomas a Kempis (German Religious Writer)

Life is just a journey.
—Diana, Princess of Wales (English Royal)

Little boldness is needed to assail the opinions and practices of notoriously wicked men; but to rebuke great and good men for their conduct, and to impeach their discernment, is the highest effort of moral courage.
—William Lloyd Garrison (American Abolitionist)

No fear has any one of me; neither have I fear of any one: in my good-will to all I trust.
—The Jataka Tales (Genre of Buddhist Literature)

Don’t listen to those who say, “It’s not done that way.” Maybe it’s not, but maybe you will. Don’t listen to those who say, “You’re taking too big a chance.” Michelangelo would have painted the Sistine floor, and it would surely be rubbed out by today. Most importantly, don’t listen when the little voice of fear inside of you rears its ugly head and says, “They’re all smarter than you out there. They’re more talented, they’re taller, blonder, prettier, luckier and have connections … ” I firmly believe that if you follow a path that interests you, not to the exclusion of love, sensitivity, and cooperation with others, but with the strength of conviction that you can move others by your own efforts, and do not make success or failure the criteria by which you live, the chances are you’ll be a person worthy of your own respect.
—Neil Simon (American Playwright)

Filed Under: Inspirational Quotations

The Key to Reinvention is Getting Back to the Basics

August 6, 2020 By Nagesh Belludi 1 Comment

Leaders of turnarounds often succeed by putting the fundamentals on the table and insisting upon a greater emphasis on the basics.

The turnaround that CEO Brian Niccol has cooked up at Chipotle Mexican Grill [CMG] makes a great case study of the back-to-the-basics approach to management.

The Basics Often Get Lost in a Speedy World

To set the context, here’s a concise history of Chipotle: founded in 1993 by chef Steve Ells, Chipotle found great success in marketing its near-local sourcing of fresher ingredients, using naturally-raised proteins, and on-premises cooking.

Chipotle grew swiftly and established itself as the flag-bearer of the fast-casual trend that spurned fast-food orthodoxy. McDonald’s was a major investor from 1998 until 2006 when Chipotle went public.

In 2015, Chipotle’s star began to fade away when hundreds of its customers got sick from infections with salmonella, E. coli, and norovirus. Worried that this short-term rough patch can turn into a long-term downward slide, the company’s board recruited Niccol from Yum Brands’s Taco Bell division in 2018.

CEO Brian Niccol made Chipotle Fresh Again by Focusing on the Basics

In two short years as CEO, Niccol has returned Chipotle to industry-leading performance and positioned the company for above-industry growth. His Barron’s ‘Streetwise’ interview with the inimitable Jack Hough provides an insight into how strategic business leaders think and make decisions:

When I arrived at Chipotle, I discovered that it was a company full of ideas; it lacked discipline and the focus to figure out the few things we wanted to do really well. Chipotle had lost focus on executing the basics of running a great restaurant.

We modernized food safety practices and emphasized avoiding contamination and educating food suppliers and farmers.

We went back to following the original culinary on how to make great food: getting the right char on the chicken, the right amount of lemon, and the right amount of chopped jalapenos.

Idea for Impact: Getting the basics right is often the first essential step to building a greater organization.

So many companies fail on their fundamentals—and don’t even realize it—especially when their businesses have grown, market conditions have changed, and the companies have taken on all sorts of complexities that have stumbled.

If you want your organization to pull through a slump or hit a new growth trajectory, consider cracking down on the basics.

Focus on your core values and your underlying business model, which are like beacons that can help steer you on the right track. Inquire why your organization exists. How should you operate? What is your market position? What matters to the organization’s mission and vision? Focus on doing the right thing—and doing it consistently over time.

A renewed emphasis on the strategic basics will put your company in the best possible position to navigate new strategic choices, as Niccol’s Chipotle has done.

Wondering what to read next?

  1. Never Outsource a Key Capability
  2. Reinvent Everyday
  3. Consumer Power Is Shifting and Consumer Packaged Goods Companies Are Struggling
  4. Innovation Without Borders: Shatter the ‘Not Invented Here’ Mindset
  5. Leadership is Being Visible at Times of Crises

Filed Under: Leadership, Leading Teams, Mental Models Tagged With: Leadership Lessons, Problem Solving, Strategy, Thinking Tools

Food Delivery Apps are Eating Up Your Money

August 3, 2020 By Nagesh Belludi Leave a Comment

Food delivery apps have been the salvation for restaurants—and laid-off workers—during the COVID-19 pandemic. However, the promotions and fees charged by the likes of Uber Eats and GrubHub are bleeding restaurants dry. According to the Washington Post, one restaurant with $1,043 in food sales was left with just $377 after GrubHub’s charges for delivery, commission, processing, and promotions.

The food delivery startups’ #eatlocal and #keeprestaurantsopen promotions are exploiting customers’ generosity. Customers aren’t really helping out local restaurants as much as they may think. WIRED notes,

Uber Eats has waived delivery fees to consumers on most phone orders but still charges a 25% commission on orders from restaurants it partners with.

On a normal Wednesday night, [one Miami restaurateur] would expect roughly $5,000 in revenue. This Wednesday, the total was $665. Of that, $523 came through delivery apps, primarily Uber Eats. Those commissions totaled $131, leaving him just $534 to cover rent, plus the cost of food and staff. His typical daily overhead is about $3,000. With reduced staff, it’s now $1,200—more than twice as much as his revenue Wednesday. “It’s not sustainable,” he says.

Uber Eats isn’t the only company accused of trying to capitalize on the crisis. GrubHub’s “Supper for Support” initiative, meant to encourage buying from local restaurants, drew widespread criticism. The deal offers a $10 discount on certain orders between 5 pm and 9 pm, but restaurants that opt in cover the discount, and GrubHub still charges its commission on the full price.

Customers ought to know about these apps’ deceptive business practices and be able to make meaningful choices about patronizing local businesses.

In 2018, food delivery raked an estimated $161BB in sales worldwide, and the potential market size has attracted a great deal of startup funding. En bloc, the food delivery business has struggled to sustain itself profitably. The restaurants are particularly agitated, not least because food is a low-margin business, and the fiercely competitive meal-delivery firms just can’t recompense restaurants and riders as much as needed.

Idea for Impact: If you want to support your local businesses, patronize them directly. Call your order in. Pick up the order yourself or get your food delivered by the restaurant itself. Cut out the intermediary.

Wondering what to read next?

  1. When Work Becomes a Metric, Metrics Risk Becoming the Work: A Case Study of the Stakhanovite Movement
  2. Why Incentives Backfire and How to Make Them Work: Summary of Uri Gneezy’s Mixed Signals
  3. How Ads Turn Us into Dreamers
  4. Of Course Mask Mandates Didn’t ‘Work’—At Least Not for Definitive Proof
  5. How to Make Others Feel They Owe You One: Reciprocity and Social Influence

Filed Under: Business Stories, News Analysis Tagged With: Biases, Ethics, Personal Finance, Persuasion, Social Dynamics

Inspirational Quotations #852

August 2, 2020 By Nagesh Belludi

No wind favors him who has no destined port.
—Michel de Montaigne (French Essayist)

Water is the most precious, limited natural resource we have in this country…But because water belongs to no one – except the people – special interests, including government polluters, use it as their private sewers
—Ralph Nader (American Activist)

Take the risk of thinking for yourself. Much more happiness, truth, beauty and wisdom will come to you that way.
—Christopher Hitchens (Anglo-American Social Critic)

No nation became great by becoming rich. Neither does a man find enduring satisfaction in life by owning something—only by becoming something.
—Norman Vincent Peale (American Clergyman, Self-Help Author)

I never approve, or disapprove, of anything now. It is an absurd attitude to take towards life. We are not sent into the world to air our moral prejudices. I never take any notice of what common people say, and I never interfere with what charming people do.
—Oscar Wilde (Irish Poet)

Love me when I least deserve it, because that’s when I really need it.
—Swedish Proverb

This life is what you make it. Not matter what, you’re going to mess up sometimes, it’s a universal truth.
—Marilyn Monroe (American Actor)

The purpose of morality is to teach you, not to suffer and die, but to enjoy yourself and live.
—Ayn Rand (Russian-born American Novelist)

Do not leave to the morning the business of the evening.
—Turkish Proverb

Friendship is a pretty full-time occupation if you really are friendly with somebody. You can’t have too many friends because then you’re just not really friends.
—Truman Capote (American Novelist)

You will find out that Charity is a heavy burden to carry, heavier than the kettle of soup and the full basket. But you will keep your gentleness and your smile. It is not enough to give soup and bread. This the rich can do. You are the servant of the poor, always smiling and good-humored. They are your masters, terribly sensitive and exacting master you will see and the uglier and the dirtier they will be, the more unjust and insulting, the more love you must give them. It is only for your love alone that the poor will forgive you the bread you give to them.
—Vincent de Paul (French Catholic Saint)

Man is a paradoxical being—the constant glory and scandal of this world.
—Sarvepalli Radhakrishnan (Indian Philosopher, Political Leader)

It is more offensive to outshine in dignity than in personal attractions.
—Baltasar Gracian (Spanish Philosopher, Prose Writer)

Filed Under: Inspirational Quotations

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About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

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Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!