• Skip to content
  • Skip to primary sidebar

Right Attitudes

Ideas for Impact

Archives for June 2019

Inspirational Quotations #795

June 30, 2019 By Nagesh Belludi

Nothing is less important than which fork you use. Etiquette is the science of living. It embraces everything. It is ethics. It is honor.
—Emily Post (American Writer, Socialite)

A spoonful of honey will catch more flies than a gallon of vinegar.
—Benjamin Franklin (American Founding Father, Inventor)

Those who will not reason, are bigots, those who cannot, are fools, and those who dare not, are slaves.
—Lord Byron (George Gordon Byron) (English Romantic Poet)

All of life and human relations have become so incomprehensibly complex that, when you think about it, it becomes terrifying and your heart stands still.
—Anton Chekhov (Russian Short Story Writer)

A boy carries out suggestions more wholeheartedly when he understands their aim.
—Robert Baden-Powell, 1st Baron Baden-Powell (Founder of the Boy Scouts)

Without a Sabbath, no worship; without worship, no religion; and without religion, no permanent freedom.
—Charles Forbes Rene de Montalembert (French Historian, Politician)

Having one child makes you a parent; having two makes you a referee.
—David Frost (English Broadcaster, Writer)

Beware of heartless knowledge, of artificial piety, and of dogmatic religiosity… Beware of it all!
—Adel Bestavros (Egyptian Lawyer, Preacher)

All works are being done by the energy and power of nature, but due to delusion of ego people assume themselves to be the doer.
—The Bhagavad Gita (Hindu Scripture)

To be happy is not the purpose of our being, but to deserve happiness.
—Immanuel Hermann Fichte (German Philosopher)

How often people speak of art and science as though they were two entirely different things, with no interconnection… That is all wrong. The true artist is quite rational as well as imaginative and knows what he is doing; if he does not, his art suffers. The true scientist is quite imaginative as well as rational, and sometimes leaps to solutions where reason can follow only slowly; if he does not, his science suffers.
—Isaac Asimov (American Novelist, Critic, Popular Scientist)

In an age of speed, nothing could be more invigorating than going slow. In an age of distraction, nothing could feel more luxurious than paying attention. And in an age of constant movement, nothing is more urgent than sitting still.
—Pico Iyer (British-born Essayist, Novelist of Indian Origin)

The birth of thought in the depths of the spirit, the shaping and ordering of it into periods, the translation into signs, and above all the transference of it from one spirit to another, the communication that is, if only for an instant, the meeting of two beings, with the unforeseeable consequences that such a meeting always causes, is in fact a miracle; except that the moment one stops to think about it one can’t even write a letter.
—Salvatore Satta (Italian Jurist, Novelist)

Filed Under: Inspirational Quotations

How to Hire People Who Are Smarter Than You Are

June 27, 2019 By Nagesh Belludi Leave a Comment

Apple’s Steve Jobs frequently pointed to the risk of a “bozo explosion,” which is what happens within a company that makes the mistake of hiring B-grade managers early on. As the company expands, these bozos—Jobs’s label for well-meaning, but less-competent managers—tend to emerge through the ranks and run important divisions of the company.

When bozos hire other people, they prefer to hire bozos. As entrepreneur (and bonafide Steve Jobs’s coattail-rider) Guy Kawasaki explains, “B players hire C players so they can feel superior to them, and C players hire D players.” Lo and behold, entire divisions are soon swarming with hordes of bozos.

How to Prevent a Bozo Explosion

How to Prevent a Bozo Explosion

The heuristic “hire people smarter than you” is obvious enough, but, every so often, smart people can be a terrible fit within your team.

In this Startup School 2013 interview with venture capitalist Paul Graham, Facebook’s Mark Zuckerberg offers a better heuristic to hiring and keeping smart people who aren’t jerks and can get things done:

What’s the right heuristic for determining if someone is really good? Over time, what I figured out was that the only actual way to let someone analyze whether someone was really good was if they would work for that person. I don’t think that needs to recurse too many levels down in the organization but I basically think that’s a really good heuristic. I believe that. If you look at my management team today if we were in an alternate universe and I hadn’t started the company it would be an honor to work for any of these people. I think if you build a company that has those kind of values, rather than just saying ‘oh I want to hire the best person I can find’ or whatever, if you hold yourself to that standard then I think you’ll build a pretty strong company.

Idea for Impact: Mediocre managers often feel threatened by employees who seem more intelligent than they are, and could potentially pinch their jobs. In contrast, a wise manager knows that she reveals well on her own ability to discover and nurture talent.

  • As with advertising tycoon David Ogilvy’s Russian nesting dolls metaphor for building “a company of giants,” insist that managers hire folks who are better than themselves. For example, a product manager should hire a designer who is better at design than the manager is, not worse.
  • Insist that each interviewer ask themselves of job candidates, “Would I want to work for this person?”
  • Remember, the best don’t come cheap.

Wondering what to read next?

  1. Fire Fast—It’s Heartless to Hang on to Bad Employees
  2. Never Hire a Warm Body
  3. General Electric’s Jack Welch Identifies Four Types of Managers
  4. How to Manage Overqualified Employees
  5. The Jerk Dilemma: The Double-Edged Sword of a ‘No Jerks Here’ Policy

Filed Under: Leading Teams, Managing People, Sharpening Your Skills Tagged With: Coaching, Feedback, Getting Ahead, Great Manager, Hiring, Hiring & Firing, Interviewing, Teams

Transformational Leadership Lessons from Lee Kuan Yew, Singapore’s Founding Father

June 24, 2019 By Nagesh Belludi 3 Comments

Almost all leaders take office with an ambitious vision for their country or their organization, but only a few ever succeed in transforming that vision into reality. Lee Kuan Yew (1923–2015,) the architect of modern Singapore, was one of them.

Leadership Lessons from Lee Kuan Yew, Singapore's Founding Father

Lee was one of the most competent leaders the world has ever seen. An incorruptible Cambridge-educated lawyer, he was an autocratic pragmatist—a strong-willed, visionary leader who “got it done.” Under his leadership, Singapore metamorphosed itself from a tropical backwater with few natural resources to a first-world metropolis in just one generation. Today, Singapore’s per-capita GDP in terms of Purchasing Power Parity is the third highest in the world.

There is also a darker side to the Singapore story, however. The island-nation’s prosperity came at the cost of a rather authoritarian style of government that sometimes infringed on civil liberties. In a 1986 National Day Rally, Lee defended,

I am often accused of interfering in the private lives of citizens. Yes, if I did not, had I not done that, we wouldn’t be here today. And I say without the slightest remorse, that we wouldn’t be here, we would not have made economic progress, if we had not intervened on very personal matters—who your neighbour is, how you live, the noise you make, how you spit, or what language you use. We decide what is right. Never mind what the people think.

Singapore is not quite a dictatorship, but neither is it a full democracy. Its political system is skewed to let Lee’s party dominate the country’s polity. In an interview with CNN’s Fareed Zakaria, Lee asserted, “It is not the business of the government to enable the opposition party to overturn us.”

'The Singapore Story' by Lee Kuan Yew (ISBN 9780060197766) A vast majority of Singaporeans today will overlook these civil-liberty concerns in the context of the country’s socio-political stability, public security, world-leading and affordable healthcare, free education, good housing for all, and high employment.

Singapore’s spectacular success is accepted as evidence, sometimes lamentably as justification, as with Rwanda’s Paul Kagame, that a vibrant economy and sustained prosperity could blossom only under a totalitarian government. Singapore’s achievement is not likely replicable in its entirety elsewhere.

Over the last several months, I’ve read a few biographies and evaluations of Lee and his political leadership, including the memoirs The Singapore Story: From Third World to First (1998) and One Man’s View of the World (2013.) Here are a few key leadership lessons that Lee had to teach.

Vision, structure, and determination are paramount to efficacious leadership. Lee was a brilliant, clear-eyed, far-sighted statesman. Singapore’s political stability, rapid economic growth, and its raising affluence between 1959 and 1990 were not accidental, but the result of his dynamic leadership and disciplined social engineering. In The Singapore Story (1998,) he writes, “The task of the leaders must be to provide or create for them a strong framework within which they can learn, work hard, be productive and be rewarded accordingly. And this is not easy to achieve.”

Leadership entails tough, unpopular decisions. Lee was not afraid of being out of favor. “I have never been overconcerned or obsessed with opinion polls or popularity polls. I think a leader who is, is a weak leader. If you are concerned with whether your rating will go up or down, then you are not a leader. You are just catching the wind … you will go where the wind is blowing. And that’s not what I am in this for.” He famously forbade the sale of chewing gum to keep Singapore’s streets clean. He maintained capital punishment and caning. Singapore’s vandalism rules drew worldwide attention in 1994 when American teenager Michael Fay was caned for damaging cars and public property, in spite of appeals for clemency from the US media and government, including then-President Bill Clinton.

'One Man's View of the World' by Lee Kuan Yew (ISBN 9814642916) The litmus test of great leadership is results that matter. Many take issue with Lee’s methods, but few dispute the results he achieved. He was a pragmatist with devotion to no particular ideology. He once contemplated, “I was never a prisoner of any [socio-political] theory. What guided me were reason and reality. The acid test I applied to every theory or scheme was: Would it work?” and “The acid test is in performance, not promises.”

Nurture a meritocracy. Lee’s commitment to meritocracy is a hallmark of Singapore’s national identity—social mobility is rooted in hard work and contribution regardless of ethnic differences. He devoted resources to cultivate an excellent education and health system, and developed a high-quality teacher workforce—all to maximize people’s potential. According to Lee Kuan Yew: The Man and His Ideas (1998,) he wrote, “It is possible to create a society in which everybody is given not equal rewards, but equal opportunities, and where rewards vary not in accordance with the ownership of property, but with the worth of a person’s contribution to that society. In other words, society should make it worth people’s while to give their best to the country. This is the way to progress.” In recent years, though, the debate over rising social inequality has led to some reproach of Singapore’s meritocracy.

Attract and retain superior talent; pay them well. A key contributor to the wealth, stability, efficiency, and cleanliness of Singapore is its civil service—it’s one of the most proficient and least corrupt bureaucracies in the world. The government’s transparent policies have been a powerful enticement for people, businesses, and investments. Singapore has some of the highest paid civil servants in the world. The country is not content to let its top graduates all go straight to the private sector, so it pays what it takes to get them. Prime Minister Goh Chok Tong, Lee’s immediate successor, told Singapore’s parliament on 3-Dec-1993, “If we do not pay ministers adequately, we will get inadequate ministers. If you pay peanuts, you will get monkeys for your ministers. The people will suffer, not the monkeys.”

One’s accomplishments become one’s legacy. Having a broad picture of the effect you want to have on the world will help you pinpoint the actions necessary to achieve it. Explaining his legacy, Lee wrote in Hard Truths to Keep Singapore Going (2011,) “I have spent my life, so much of it, building up this country. There’s nothing more that I need to do. At the end of the day, what have I got? A successful Singapore. What have I given up? My life.”

'The Wit and Wisdom of Lee Kuan Yew' by Lee Kuan Yew (ISBN 9789814385282) To judge leaders by their methods alone is to underrate their successes. While considering Lee’s legacy, one needs to acknowledge his achievements while refusing to close one’s eyes to certain lapses. Lee’s many critics considered him authoritarian—he imposed media restrictions and used detention without trial and defamation suits to quash critics of his government. Discussing a political opponent in Lee Kuan Yew: The Man and His Ideas (1998,) Lee justified, “If you are a troublemaker, it’s our job to politically destroy you. … Everybody knows that in my bag I have a hatchet, and a very sharp one. You take me on, I take my hatchet, we meet in the cul-de-sac. That’s the way I had to survive in the past.” Lee was unapologetic about his heavy-handed style of governing, seeing it as necessitous to get Singapore to where it got.

Wondering what to read next?

  1. The Truth Can Be Bitterer than a Sweet Illusion
  2. Making Exceptions “Just Once” is a Slippery Slope
  3. The Simple Life, The Good Life // Book Summary of Greg McKeown’s ‘Essentialism’
  4. Lessons from Tito’s Leadership of Yugoslavia
  5. Book Summary of Donald Keough’s ‘Ten Commandments for Business Failure’

Filed Under: Great Personalities, Leadership Reading, The Great Innovators Tagged With: Attitudes, Books, Discipline, Ethics, Getting Things Done, Goals, Leadership Lessons, Philosophy, Singapore, Skills for Success, Wisdom

Inspirational Quotations #794

June 23, 2019 By Nagesh Belludi

Nothing would be done at all if one waited until one could do it so well that no one could find fault with it.
—John Henry Newman (British Theologian, Poet)

Knowledge of what is does not open the door directly to what should be.
—Albert Einstein (German-born Theoretical Physicist)

Good leaders can make a small positive difference; bad leaders can make a huge negative difference.
—Jeffrey Pfeffer (American Management Teacher, Author)

One of the first rules of business is ‘Complaining is not a strategy.’ You have to work with the world as you find it, not as you would have it be.
—Jeff Bezos (American Businessman)

Self-preservation, nature’s first great law, all the creatures, except man, doth awe.
—Andrew Marvell (English Metaphysical Poet)

Mystery creates wonder and wonder is the basis of man’s desire to understand.
—Neil Armstrong (American Astronaut )

The thoughts are not the problem. Thoughts are the nature of the mind. The problem is that we identify with them.
—Jetsunma Tenzin Palmo (British Buddhist Teacher, Nun)

Searching all directions with one’s awareness, one finds no one dearer than oneself. In the same way, others are fiercely dear to themselves. So one should not hurt others if one loves oneself.
—Thanissaro Bhikkhu (American Buddhist Monk)

Now is the time for all good men to come to.
—Walt Kelly (American Cartoonist)

Think of your own faults the first part of the night when you are awake, and of the faults of others the latter part of the night when you are asleep.
—Chinese Proverb

You may develop a thousand virtues and be reckoned as the greatest in the land. But the lotus of your heart will not blossom until you receive the grace of the Guru, the grace of God.
—Dada J. P. Vaswani (Indian Hindu Philosopher)

If the man who paints only the tree, or flower, or other surface he sees before him were an artist, the king of artists would be the photographer. It is for the artist to do something beyond this.
—James Abbott McNeill Whistler (American Painter, Etcher)

It is a great imperfection to complain unceasingly of little things.
—Francis de Sales (French Catholic Saint)

The first lesson a revolutionary must learn is that he is a doomed man. Unless he understands this, he does not grasp the essential meaning of his life.
—Huey P. Newton (American Political Activist)

If you think that you are bound, you remain bound; you make your own bondage. If you know that you are free, you are free this moment. This is knowledge, knowledge of freedom. Freedom is the goal of all nature.
—Swami Vivekananda (Indian Hindu Mystic)

There’s nothing quite as powerful as people feeling they can have impact and make a difference. When you’ve got that going for you, I think it’s a very powerful way to implement change.
—Anne M. Mulcahy (American Businessperson)

Filed Under: Inspirational Quotations

Small Steps, Big Revolutions: The Kaizen Way // Summary of Robert Maurer’s ‘One Small Step Can Change Your Life’

June 18, 2019 By Nagesh Belludi Leave a Comment

Most intentions for change seek a transformative change—something significant to be achieved once and for all, in a short period. “Big, bold steps” is the mantra of many a self-help book or motivational guru du jour.

Real change, however, takes time and is difficult. You become overwhelmed with the magnitude of the effort and persistence required to lose twenty pounds, save up for retirement, change jobs, or stabilize a sinking relationship.

As with most New Year resolutions, you’ll meet with success temporarily, only to find yourself slipping back into our old ways as soon as the initial burst of enthusiasm fades out.

Gradual Improvement, Not Radical Change

UCLA clinical psychologist Dr. Robert Maurer’s One Small Step Can Change Your Life: The Kaizen Way (2004) conceives transformative change as an endless, continuous process of gradual improvements.

'One Small Step Can Change Your Life: The Kaizen Way' by Robert Maurer (ISBN 0761129235) By breaking daunting tasks into absurdly little steps, you feel little resistance to change.

To initiate a worthwhile exercise regimen, for example, Maurer suggests that you start exercising by marching in front of the television for one minute for a day or two. Then, little by little, ask, “How could I incorporate a few more minutes of exercise into my daily routine?” Such modest questions help you seek the next proverbial baby step and “allow the brain to focus on problem-solving and action.”

To tidy up your home, pick an area of your home, set a timer for five minutes, and tidy up. Stop when the timer goes off. [This is similar to my ’10-Minute Dash’ technique to overcome procrastination.]

One small step leads to the next, which leads to one more, and so on—finally leading you to your goal of transformative change.

“Little Steps Add Up to Brilliant Acceleration”

Maurer relates this approach to Kaizen, the famed Japanese system of obsessive tinkering and continuous, incremental improvement. This idea is actually American in origin—it was brought over by American efficiency and quality experts such as W. Edwards Deming who were helping Japan rebuild its industrial strength after World War II.

Kaizen involves making continual, small adjustments to production techniques to not only improve speed and quality, but also save resources. That is to say, it is a relentless pursuit of perfection by breaking it down into incremental improvements.

At companies that have embraced Kaizen and other Total Quality Management (TQM) approaches, employees come to work every day determined to become a little better at whatever it is they are doing than they were the day before. Katsuaki Watanabe of Toyota, the poster-boy of TQM, has acknowledged,

There is no genius in our company. We just do whatever we believe is right, trying every day to improve every little bit and piece. But when 70 years of very small improvements accumulate, they become a revolution.

Small Kaizen questions help you determine the next baby step and allow the brain to focus on problem-solving and action

“Little and often” empowers you to “tiptoe past fear”—your brain stops putting up resistance because it is tricked into thinking that you’re embarking only on something minuscule.

All changes are scary, even positive ones. Attempts to reach goals through radical or revolutionary means often fail because they heighten fear. But the small steps of Kaizen disarm the brain’s fear response, stimulating rational thought and creative play.

You can thus triumph over fear and the subsequent inaction that fear causes.

Small steps rewire your nervous system, create new connections between neurons so that the brain enthusiastically takes over the process of change and you progress rapidly toward your goal.

Minimalist, steady, incremental change helps your brain overcome the fear that impedes success and creativity

To avoid failure at keeping your resolutions despite your best intentions, don’t push yourself to somehow become different rapidly. Instead, pledge to achieve positive, enduring life changes one powerful baby step at a time.

Other prominent insights in Maurer’s One Small Step Can Change Your Life:

  • “Small actions satisfy your brain’s need to do something and soothe its distress.”
  • “If you are trying to reach a specific goal, ask yourself every day: What is one small step I could take toward reaching my goal?”
  • “Small actions are at the heart of Kaizen. By taking steps so tiny that they seem trivial or even laughable, you’ll sail calmly past obstacles that have defeated you before. Slowly—but painlessly!—you’ll cultivate an appetite for continued success and lay down a permanent new route to change.”
  • If you hit a wall of resistance, “don’t give up! Instead, try scaling back the size of your steps. Remember that your goal is to bypass fear—and to make the steps so small that you can barely notice an effort.”
  • When we face crises, “the only concrete steps available are small ones. When our lives are in great distress, even while we are feeling out of control or in emotional pain we can try to locate the smaller problems within the larger disaster … to help move us slowly in the direction of a solution. But if we are blind to the small, manageable problems, we are more likely to slip into despair.”

Recommendation: Speed-read One Small Step Can Change Your Life: The Kaizen Way. It will help if you or a loved one is stuck in the rut of goal failure.

Take really small steps towards every significant change you want to make. The cumulative benefits of small improvements do have the power to produce large, transformative change. Let Kaizen be a routine that is never done.

Wondering what to read next?

  1. The #1 Hack to Build Healthy Habits in the New Year
  2. The “Adjacent Possible” Mental Model
  3. Kickstart Big Initiatives: Hackathons Aren’t Just for Tech Companies
  4. How to Banish Your Inner Perfectionist
  5. Big Shifts Start Small—One Change at a Time

Filed Under: Living the Good Life, Mental Models, Sharpening Your Skills Tagged With: Change Management, Coaching, Discipline, Getting Things Done, Goals, Life Plan, Lifehacks, Mental Models, Perfectionism, Problem Solving, Procrastination, Toyota

Inspirational Quotations #793

June 16, 2019 By Nagesh Belludi

Unless you’re the lead sled dog, the view is pretty much the same.
—Inuit Proverb

The basic teaching of Buddhism is the teaching of transiency or change. That everything changes is the basic truth for each existence. No one can deny this truth and all teaching of Buddhism is condensed within it. This is the teaching for all of us. Wherever we go this teaching is true. This teaching is also understood as the teaching of selflessness. Because each existence is in constant change, there is no abiding self.
—Shunryu Suzuki (Buddhist Monk, Author)

He who limps is still walking.
—Stanislaw Jerzy Lec (Polish Aphorist, Poet)

The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.
—H. P. Lovecraft (American Science-fiction Writer)

It is important to view knowledge as sort of a semantic tree—make sure you understand the fundamental principles, i.e. the trunk and big branches, before you get into the leaves/details or there is nothing for them to hang on to.
—Elon Musk (American Entrepreneur )

Our earnest prayer is that God will graciously vouchsafe prosperity, happiness, and peace to all our neighbors, and like blessings to all the peoples and powers of the earth.
—William McKinley (American Head of State)

A man will be imprisoned in a room with a door that’s unlocked and opens inwards; as long as it does not occur to him to pull rather than push.
—Ludwig Wittgenstein (Austrian-born British Philosopher)

A clear and focused mind will last a lifetime. Getting your mind in shape is nothing less than the key to sustainable success in the world.
—Russell Simmons (American Music Promoter)

Our best evidence of what people truly feel and believe comes less from their words than from their deeds.
—Robert Cialdini (American Social Psychologist)

In any great organization it is far, far safer to be wrong with the majority than to be right alone.
—John Kenneth Galbraith (American Economist)

The people who successfully delude themselves seem happier than the people who can’t.
—Woody Allen (American Film Actor, Director )

The society in which each man lives is at once the basis for, and the nemesis of, that fullness of life which each man seeks.
—Reinhold Niebuhr (American Theologian)

In all adversity, what God takes away He may give us back with increase.
—Edward Bouverie Pusey (British Anglican Theologian)

It’s a good rule in life never to apologize. The right sort of people don’t want apologies, and the wrong sort take a mean advantage of them.
—P. G. Wodehouse (English Novelist)

Perfection does not exist. To understand this is the triumph of human intelligence; to expect to possess it is the most dangerous kind of madness.
—Alfred de Musset (French Poet, Playwright)

Filed Under: Inspirational Quotations

Change Isn’t Just Possible—It’s the Way Life Works

June 13, 2019 By Nagesh Belludi Leave a Comment

Remarkable lines from “Change” from the English metaphysical poet John Donne’s Elegy III (Poems of John Donne, Volume 1, 1896):

To live in one land is captivity,
To run all countries, a wild roguery;
Waters stink soon, if in one place they bide,
And in the vast sea are more putrified:
But when they kiss one bank, and leaving this,
Never look back, but the next bank do kiss,
Then are they purest; Change is the nursery
Of music, joy, life and eternity.

Change helps you come back to yourself, over and over again, and ride the waves of richness through whatever life has to offer.

Change is a gift! Flow with it and seek out the beauty in each moment. Show up and be present, for there is something precious for you now—even within the pangs of loss and melancholy.

Wondering what to read next?

  1. The Dance of Time, The Art of Presence
  2. Buddhism is Really a Study of the Self
  3. Be Careful What You Start
  4. Confucius on Dealing with People
  5. Release Your Cows … Be Happy

Filed Under: Living the Good Life Tagged With: Change Management, Emotions, Feedback, Life Plan, Mindfulness, Motivation, Philosophy

Make Friends Now with the People You’ll Need Later

June 10, 2019 By Nagesh Belludi Leave a Comment

Addison Schonland of the commercial aerospace consulting firm AirInsight describes how the 737 MAX hullabaloos have exposed shortfalls in Boeing’s crisis communications and public relations:

The MAX crisis demonstrated to everyone in aerospace media how poorly Boeing was prepared for the recent crashes. More importantly, Boeing was unprepared for the onslaught of information that started to flow freely after the crashes. … In the absence of communications from Boeing, subject matter experts, whether highly qualified or not, become media stars overnight. An information vacuum cannot exist in today’s 24-hour news cycle and the Internet. The demand for information is great, and somebody will fill the vacuum.

The fact that Boeing had to clam up about the crashes for legal reasons is well understood. But the lack of transparency about design decisions, how the company made trade-off choices when creating the MAX, and issues related to the certification process left Boeing exposed.

Rival Airbus has traditionally reached out and established relationships with the aerospace media:

Airbus spends a lot of money once per year inviting the media to an event it calls “Innovation Days”. A week ago, at the most recent event, there were 130 media members from almost every country. Airbus briefed the media on both their products and plans …. Airbus provided access to the key leaders so attendees could speak with them and ask questions, with unrestricted Q&As with C-Suite executives who stayed for a substantial period of time.

Airbus clearly has an ROI. From the perspective of an attendee, and having attended several, is that the media comes away from the event informed. But more importantly, attendees feel they understand what Airbus is doing.

Airbus, through these events, communicates with the trade and news media. This communication provides attendees with, de minimis, a sympathetic view. If Airbus had suffered the two crashes, we believe the press would not have attacked the company the same way it has Boeing.

Schonland highlights how such a web of relationships becomes indispensable during a crisis, whether the crisis is self-inflicted or caused by external events:

By not being more open Boeing has helped create a gap between itself and much of the media. … Boeing has lost any control of the [737 MAX disaster] story. Whatever Boeing does provide now is seen as biased and self-serving—there is little goodwill from the media. When [Boeing CEO] Dennis Muilenburg goes on television for the rare interview, he does not come across as well as he might. Why is that? Because everything he says is now filtered through a non-sympathetic, hyper-critical lens.

Boeing needs to invest in the small army of trade and press media that cover the industry—not just a handful of selectees. This small army provides crucial perspective en masse during a crisis and fills the vacuum with educated views and perspective.

Businesses that fail to develop such goodwill or simply lose their way with regard to public relations become vulnerable to condemnation and backlash. This can result in a wide-ranging loss of credibility, as has transpired with Boeing and its leadership.

Idea for Impact: Invest in formal and informal relationships with key external constituents who can help your business—and personal—interests. The Guanxi tradition in the Chinese culture has it just about right in placing a huge emphasis on building social capital through relationships. From Wikipedia,

At its most basic, guanxi describes a personal connection between two people in which one is able to prevail upon another to perform a favor or service, or be prevailed upon, that is, one’s standing with another. … Guanxi can also be used to describe a network of contacts, which an individual can call upon when something needs to be done, and through which he or she can exert influence on behalf of another.

Wondering what to read next?

  1. No Boss Likes a Surprise—Good or Bad
  2. Any Crisis Calls for Constant, Candid Communication
  3. The Likeability Factor: Whose “Do Not Pair” List Includes You?
  4. Could Limiting Social Media Reduce Your Anxiety About Work?
  5. Leadership is Being Visible at Times of Crises

Filed Under: Effective Communication, Leadership Tagged With: Aviation, Conflict, Getting Along, Leadership, Leadership Lessons, Mindfulness, Networking, Relationships, Skills for Success, Stress, Winning on the Job

Inspirational Quotations #792

June 9, 2019 By Nagesh Belludi

No one regards what is before his feet; we all gaze at the stars.
—Ennius (Roman Poet)

The only person entitled to use the imperial ‘we’ in speaking of himself is a king, an editor, and a man with a tapeworm.
—Robert G. Ingersoll (American Lawyer, Orator, Agnostic)

Civilization rests on a set of promises; if the promises are broken too often, the civilization dies, no matter how rich it may be, or how mechanically clever. Hope and faith depend on the promises; if hope and faith go, everything goes.
—Herbert Agar (American Journalist, Historian)

The depth and strength of a human character are defined by its moral reserves. People reveal themselves completely only when they are thrown out of the customary conditions of their life, for only then do they have to fall back on their reserves.
—Leon Trotsky (Russian Revolutionary)

People lie so that others will form beliefs that are not true. The more consequential the beliefs—that is, the more a person’s well-being demands a correct understanding of the world or of other people’s opinions—the more consequential the lie.
—Sam Harris (American Neuroscientist, Atheist, Author)

Search not a Wound too deep, lest thou make a new one.
—Thomas Fuller (English Cleric, Historian)

When it comes to getting things done, we need fewer architects and more bricklayers.
—Colleen Barrett (American Businessperson)

Failure is more frequently from want of energy than want of capital.
—Daniel Webster (American Statesman, Lawyer)

What identifies an individual as a king is how other people behave towards him. All authority is assumed, and if other people don’t accept your authority then you don’t have it. Perhaps the critical thing to being a convincing figure of authority is actually not to try too hard.
—Patrick Stewart (British Actor)

The beauty of the brain is that you can still be as greedy as you like for knowledge and it doesn’t show.
—Stephen Fry (English Actor, Writer)

Nothing is lost upon a person who is bent upon growth; nothing is wasted on one who is always preparing for his work and life by keeping eyes, mind, and heart open to nature, men, books, experience. Such a man finds ministries to his education on all sides; everything cooperates with his passion for growth.
—Hamilton Wright Mabie (American Essayist, Editor)

Charity is a very complicated thing. Its important to find an area where you can really help and you can feel the results. Charity is not like feeding pigeons in the square. It is a process that requires professional management.
—Roman Abramovich (Russian-Israeli Businessman)

To have good ideas, you have to have a lot of ideas.
—Linus Pauling (American Scientist, Peace Activist)

A horse is dangerous at both ends and uncomfortable in the middle.
—Ian L. Fleming (English Novelist, Journalist)

Filed Under: Inspirational Quotations

Doesn’t Facebook Make You Unhappy?

June 5, 2019 By Nagesh Belludi 1 Comment

If rampant trust and privacy issues, unrestricted tracking and misuse of your personal data, the superficiality of online relationships, and the perils of group polarization haven’t persuaded you yet to quit social media, consider the risks of “Facebook envy.” The pretenses of perfection on social media can make you compare your own life to an ideal that doesn’t really exist.

The Age of Envy: Seeing Your Friends Happy Can Make You Sad

Study after study confirms that Facebook and other social media contribute to unhappiness and feelings of inadequacy by providing a glimpse of just the highlights reel of other people’s lives.

When posting on Facebook, many people present their very best takes on their lives—their filtered descriptions tend to make their lives look more exciting. Everyone else’s vacations seem more fun, their relationships happier, and their jobs more exciting than your daily grind. Incidentally, they look younger, well dressed, and in-shape than you do too.

The Embellishment of Truths Makes Others Feel Discontented by Comparison

Catching up with others on social media can indeed make you feel jealous and envious. It’s in human nature that comparisons to lives that appear better than yours can bring you down. As the 18th century French philosopher Montesquieu wrote, “If one only wished to be happy, this could be horrible for the rest of civilization; but we wish to be happier than other people, and this is always difficult, for we believe others to be happier than they are.”

The obsession with self-image and the shallowness of friendships can stimulate your competitive inclinations to cherry-pick and portray an even sunnier facade of your lives.

The Never-ending One-upmanship on Facebook

Facebook is an outlet for the self-publicizing, narcissist human tendency—it is about creating positive impressions, often with the purpose of either enchanting or annoying others. And “where jealousy and selfish ambition exist, there is disorder and every evil thing” (New Testament, James 3:16.)

Social media have created this annoying compulsion to preserve a coherent and cheerful, public persona at all times. Your life must look picture-perfect, even if, under the wraps, you’re dealing with the burdens of everyday life. Moreover, given the urge to build this deceptive identity on social media, there’s little room for pessimism or honest portrayal of life’s realities.

Studies even detail how social media are contributing factors to cultivating feelings of inadequacy, depression, and other mental health issues in teenagers.

Idea for Impact: You Don’t Need Social Media to Participate in Society

Being on social media is a utility, a conduit—not an end in itself.

If you find yourself wasting time on social media or getting demotivated, consider using Facebook less or quitting it totally. Shun the narcissistic inclination to publicize the excruciating minutiae of your life.

Go engage flesh and blood people. Don’t just be interesting—be interested! You’ll be happier.

Wondering what to read next?

  1. The Curse of Teamwork: Groupthink
  2. Keep Politics and Religion Out of the Office
  3. How to Stimulate Group Creativity // Book Summary of Edward de Bono’s ‘Six Thinking Hats’
  4. Group Polarization: Like-Mindedness is Dangerous, Especially with Social Media
  5. Reverse Mentoring: How a Younger Advisor Can Propel You Forward

Filed Under: Managing People Tagged With: Conversations, Networking, Social Dynamics, Teams

Next Page »

Primary Sidebar

Popular Now

Anxiety Assertiveness Attitudes Balance Biases Coaching Conflict Conversations Creativity Critical Thinking Decision-Making Discipline Emotions Entrepreneurs Etiquette Feedback Getting Along Getting Things Done Goals Great Manager Innovation Leadership Leadership Lessons Likeability Mental Models Mentoring Mindfulness Motivation Networking Parables Performance Management Persuasion Philosophy Problem Solving Procrastination Relationships Simple Living Social Skills Stress Suffering Thinking Tools Thought Process Time Management Winning on the Job Wisdom

About: Nagesh Belludi [hire] is a St. Petersburg, Florida-based freethinker, investor, and leadership coach. He specializes in helping executives and companies ensure that the overall quality of their decision-making benefits isn’t compromised by a lack of a big-picture understanding.

Get Updates

Signup for emails

Subscribe via RSS

Contact Nagesh Belludi

RECOMMENDED BOOK:
How Will You Measure Your Life

How Will You Measure Your Life: Clayton Christensen

Harvard business strategy professor Clayton Christensen's exceptional book of inspiration and wisdom for achieving a purpose-filled, fulfilling life.

Explore

  • Announcements
  • Belief and Spirituality
  • Business Stories
  • Career Development
  • Effective Communication
  • Great Personalities
  • Health and Well-being
  • Ideas and Insights
  • Inspirational Quotations
  • Leadership
  • Leadership Reading
  • Leading Teams
  • Living the Good Life
  • Managing Business Functions
  • Managing People
  • MBA in a Nutshell
  • Mental Models
  • News Analysis
  • Personal Finance
  • Podcasts
  • Project Management
  • Proverbs & Maxims
  • Sharpening Your Skills
  • The Great Innovators

Recently,

  • Stoic in the Title, Shallow in the Text: Summary of Robert Rosenkranz’s ‘The Stoic Capitalist’
  • Inspirational Quotations #1122
  • Five Questions to Keep Your Job from Driving You Nuts
  • A Taxonomy of Troubles: Summary of Tiffany Watt Smith’s ‘The Book of Human Emotions’
  • Negative Emotions Aren’t the Problem—Our Flight from Them Is
  • Inspirational Quotations #1121
  • Japan’s MUJI Became an Iconic Brand by Refusing to Be One

Unless otherwise stated in the individual document, the works above are © Nagesh Belludi under a Creative Commons BY-NC-ND license. You may quote, copy and share them freely, as long as you link back to RightAttitudes.com, don't make money with them, and don't modify the content. Enjoy!