Archives for August 2015

Inspirational Quotations #595

August 30, 2015 By Nagesh Belludi Leave a Comment

Whatever is expressed is impressed. Whatever you say to yourself, with emotion, generates thoughts, ideas and behaviors consistent with those words.
—Brian Tracy (American Author)

The general order of things that takes care of fleas and moles also takes care of men, if they will have the same patience that fleas and moles have, to leave it to itself.
—Michel de Montaigne (French Philosopher)

Keep in mind that our community is not composed of those who are already saints, but of those who are trying to become saints. Therefore let us be extremely patient with each other’s faults and failures.
—Mother Teresa (Albanian Catholic Humanitarian)

Be content to act, and leave the talking to others.
—Baltasar Gracian

Truth will sooner come out from error than from confusion.
—Francis Bacon (English Philosopher)

Without courage, all other virtues lose their meaning.
—Winston Churchill (British Head of State)

Human nature loses its most precious quality when it is robbed of its sense of things beyond, unexplored and yet insistent.
—Alfred North Whitehead (English Mathematician)

Shared joys make a friend, not shared sufferings.
—Friedrich Nietzsche (German Philosopher, Scholar)

A merry heart does good like medicine.
—Common Proverb

Faith is much better than belief. Belief is when someone else does the thinking.
—Buckminster Fuller (American Inventor, Philosopher)

It’s the height of folly to want to be the only wise one.
—Francois de La Rochefoucauld

Praise in the beginning is agreeable enough, and we receive it as a favor; but when it comes in great quantities, we regard it only as a debt, which nothing but our merit could extort.
—Oliver Goldsmith (Irish Author)

Lessons from the Biography of Tesla’s Elon Musk

August 25, 2015 By Nagesh Belludi Leave a Comment

I recently finished reading Ashlee Vance’s riveting portrait of Elon Musk, the CEO of Tesla Motors, CEO of SpaceX, chairman of SolarCity, and previously the founder of PayPal and other companies.

Musk has emerged as the foremost superstar/visionary-entrepreneur of Silicon Valley since Apple’s Steve Jobs passed away in 2011.

Vance’s biography reveals how Musk’s “willingness to tackle impossible things” has “turned him into a deity in Silicon Valley.”

Vance’s biography portrays Musk as an obsessively focused and a remarkably driven entrepreneur, but one who is almost unbearably difficult to work with. Musk is tirelessly demanding of employees, has low tolerance for underperformers, and does not like to share credit for successful ventures.

The book’s key takeaway is actually an admonitory lesson: Elon Musk may well be one of the most successful entrepreneurs of all time—if your characterization of success is rather narrow. However, having an extreme personality and attaining great success come at the cost of many other things. In his drive to win, Musk sacrifices friends, business associates, and even his family to get what he wants. The story of Elon Musk exemplifies what happens when an overachieving leader regards individuals as tools and attaches more importance to his projects than to his people.

Complement Ashlee Vance’s “Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future” with biographies of two other entrepreneur-visionaries with aggressively competitive personalities: Walter Isaacson’s “Steve Jobs” and Brad Stone’s “The Everything Store” Like Elon Musk, both Jobs and Bezos are reputed for their personal influence on every aspect of Apple and Amazon’s products and services. They are described as being demanding and demeaning to people who helped them realize their visionary aspirations.

Inspirational Quotations #594

August 23, 2015 By Nagesh Belludi Leave a Comment

What is true of the individual will be tomorrow true of the whole nation if individuals will but refuse to lose heart and hope.
—Mohandas K. Gandhi (Indian Hindu Political leader)

Courage is the thing. All goes if courage goes.
—J. M. Barrie (Scottish Novelist)

Justice advances with such languid steps that crime often escapes from its slowness. Its tardy and doubtful course causes many tears to be shed.
—Pierre Corneille (French Dramatist)

Do the thing you fear and the death of fear is certain.
—Ralph Waldo Emerson (American Philosopher)

Wealth is not a matter of intelligence it’s a matter of inspiration.
—Jim Rohn (American Entrepreneur)

Historians are like deaf people who go on answering questions that no one has asked them.
—Leo Tolstoy (Russian Novelist)

The noblest search is the search for excellence.
—Lyndon B. Johnson (American Head of State)

Once you have read a book you care about, some part of it is always with you.
—Louis L’Amour

Man is an intelligence, not served by, but in servitude to his organs.
—Aldous Huxley (English Humanist)

The past is but the beginning of a beginning, and all that is and has been is but the twilight of the dawn.
—H. G. Wells (British Novelist)

See that your character is right, and in the long run your reputation will be right.
—Charles Caleb Colton (English Angelic Priest)

There will be no lasting peace either in the heart of individuals or in social customs until death is outlawed.
—Albert Camus (Algerian-born French Philosopher)

The greatest evils and the worst of crimes is poverty; our first duty, a duty to which every other consideration should be sacrificed, is not to be poor.
—George Bernard Shaw (Irish Playwright)

What Everybody Ought to Know about Writing Better Emails

August 18, 2015 By Nagesh Belludi Leave a Comment

Over the last decade and a half, email has evolved into the modern organization’s primary medium of communication. One survey estimated that professionals tend to spend one to three hours per day reading and writing emails, and waste half of this time reading trying to interpret ineffectively written emails. Poorly written emails are a result of weaknesses in style and structure.

Poor style is characterized by improper spelling and grammar, meandering and complex sentences and abstract, technical or indirect language. Style is a function of formal education, developed primarily through practice.

In contrast, poor structure refers to disparity between logical sentence order and the reader’s comprehension of those sentences. Often, the central argument does not develop over the course of the email. Consequently, the email’s goal is unclear. Though poor structure is more pervasive, it is also easier to correct.

In this take-away from my “Write Right Emails” workshop, I provide a few guidelines to improve your the style and structure of your emails.

Write for Impact

Before you compose an email, address two key questions: (1) “Why am I writing this email?” and (2) “What do I expect the reader to do and when?”
Compose your email from the reader’s point of view. Make it easy for him/her to understand immediately why you have sent that message what response or action you expect.
Be brief. It saves everyone time and drives action. Summarize information such that your readers are more likely to read the email and actually respond. Attach all supporting material or offer to provide details if the reader is interested.
Make each paragraph’s first sentence as clear and persuasive as possible. Assume that the reader will read only the first sentence before deciding if he/she is interested in the second sentence and beyond.
In each paragraph, make your most important point first before providing details. The reader will better understand the major (abstract/summary) ideas first before he/she is presented with the minor (constituent) details.
Make your emails count the first time. Anticipate any missing details that could cause an extended back-and-forth. Anticipate any supplementary information the reader may need.
Do not rush to send emails. Dedicate time to proofread each message. You can usually improve the wording, make a point more concisely, or generally improve. Do not give your readers an excuse to misread you.

Use Great Subject Lines

State your email’s objective in a meaningful subject line. Give readers a clue as to what your email is about and, more importantly, your expected response.
Include two components in each subject line: [Context/Project] + [Message summary/Action required] E.g., “Need MATLAB help: how can I calculate variance,” “Competitive pricing problem: recommended solution.”
Avoid indistinct and elusive subject lines: “Hi,” “One more thing …,” “FYI,” “Can you do this,” or, “Help, please???”
Prefix the subject with ‘URGENT’ if the matter is pressing.
Try composing all-in-the-subject-line emails. E.g., “Friday’s lunch: rescheduled to 1:00 PM [eom]” or “Reminder: budget reports due today at noon [eom].” Within your team, adopt a few standard practices and abbreviations (e.g., EOM for end of message) in your team.
When replying to emails, change the subject if the thread’s topic has changed or if the original subject was too vague.
Do not discuss multiple subjects in a single message. Send multiple emails, each with its own meaningful subject line.

Improve your Writing Style

Keep sentences short. Use fifteen or fewer words per sentence. Use simple vocabulary. Avoid jargon and buzz words.
Limit paragraphs to four sentences. Each paragraph should not be more than one inch tall on a computer screen’s display.
Limit your entire email to one screen size; the reader should not have to scroll vertically or horizontally to read your entire email.
Break longer messages into bulleted or numbered form.
Use the active voice (e.g., “I appreciate your thoughtfulness and assistance”) and avoid passive voice (“Your thoughtfulness and assistance are greatly appreciated”). Active voice is direct, simple, and more concise.
Personalize your emails: Use “I,” “you,” “we,” or “Mike from Quality Assurance” as subjects of sentences instead of “our company,” or “the Quality Assurance team.”
Compose emails in Microsoft Word while writing, editing and proofing text. Then copy your messages to your email software.
In Microsoft Word’s “Options” dialog box, activate all the “Spelling & Grammar” settings. Enable the ‘Check grammar as you type’ and ‘Check grammar with spelling’ options. Select ‘Grammar & Style’ from the ‘Writing style’ drop down and click on the ‘Settings’ button. When proofing text, use “Tools”-“Spelling and Grammar” or the keyboard shortcut F7 to check spelling and grammar.
In Microsoft Word, turn on “Readability Statistics” in the “Spelling and Grammar” options dialog box. After the spelling and grammar check (see above tip), Word displays the Readability Statistics dialog box. For better readability in technical writing, target a Flesch Reading Ease score of 60 to 70 and a Flesch—Kincaid Grade Level of 8 to 9.
Do not write in ALL CAPS. This is the digital equivalent of shouting. In addition, ALL CAPS are harder to read.
Avoid SMS/texting language and acronyms such as ‘u,’ ‘afk,’ ‘ty,’ ‘jk,’ etc. Use normal capitalization. Use correct spelling, grammar, and punctuation. Avoid unnecessary exclamation points.

Observe Proper Email Etiquette

Keep language professional and courteous. Email tends to be a relaxed medium. Still, avoid humor, criticism, sarcasm and informal language. Be mindful of your tone. Email tends to transmit anger more easily than other emotions. Do not reply in anger.
Avoid emails that simply say “thanks,” “got it,” “see you at the meeting,” “you’re welcome,” “glad you got it,” or “Great, I’ll see you too.”
Be selective in your choice of recipients. Have a purpose for every addressee. Use “TO” and “CC” to differentiate between readers who have action items in the email and readers for whom the email is merely informative. Never use the “BCC” field. Do not overuse “reply to all” – include just the appropriate readers.
When forwarding or replying to a thread, trim everything irrelevant to keep the conversation going.
Keep attachments small. Use alternative means of exchanging large files.
Avoid prolonged conversations over email. Problems are often easier to defuse using a more personal means of interaction. If you have difficulty saying something via email, pick up the phone or if possible, talk to your recipient in person.
Have a face-to-face meeting or telephone call if a topic (discovery and problem solving, especially) involves a lot of discussion, debate, or data exchange.
When requesting a routine action from an employee, copy his/her boss as a courtesy. When requesting a special (time-consuming) action from an employee, first write to his/her boss and request for the employee’s time. It is not wise to circumvent the boss.
Do not “copy up” (copy someone’s boss) as a means of coercion. If you have not gotten a response to an earlier email, call the person.
Email is a public and permanent record and could be used in legal proceedings against people and organizations. Do not state anything that may be potentially hurtful or damaging.
Do not use your company’s email account to send private messages. Your company owns the content of your company email account.

Inspirational Quotations #593

August 16, 2015 By Nagesh Belludi Leave a Comment

If your determination is fixed, I do not counsel you to despair. Few things are impossible to diligence and skill. Great works are performed not by strength, but perseverance.
—Samuel Johnson (British Essayist)

It is not so important to know everything as to know the exact value of everything, to appreciate what we learn, and to arrange what we know.
—Hannah More

Is no one inspired by our present picture of the universe? Our poets do not write about it; our artists do not try to portray this remarkable thing. The value of science remains unsung by singers: you are reduced to hearing not a song or poem, but an evening lecture about it. This is not yet a scientific age.
—Richard Feynman (American Physicist)

The less routine the more life.
—Amos Bronson Alcott (American Teacher)

I have found in life that if you want a miracle you first need to do whatever it is you can do—if that’s to plant, then plant; if it is to read, then read; if it is to change, then change; if it is to study, then study; if it is to work, then work; whatever you have to do. And then you will be well on your way of doing the labor that works miracles.
—Jim Rohn (American Entrepreneur)

The clew of our destiny, wander where we will, lies at the foot of the cradle.
—Jean Paul (German Novelist)

Diseases of the soul are more dangerous and more numerous than those of the body.
—Cicero (Roman Philosopher)

Plunge boldly into the thick of life, and seize it where you will, it is always interesting.
—Johann Wolfgang von Goethe (German Poet)

Inspirational Quotations #592

August 9, 2015 By Nagesh Belludi Leave a Comment

The lowest ebb is the turn of the tide.
—Henry Wadsworth Longfellow (American Poet)

I suppose leadership at one time meant muscles; but today it means getting along with people.
—Indira Gandhi (Indian Head of State)

Anger, which, far sweeter than trickling drops of honey, rises in the bosom of a man like smoke.
—Homer (Ancient Greek Poet)

This life is worth living, we can say, since it is what we make it.
—William James (American Philosopher)

One discipline always leads to another discipline.
—Jim Rohn (American Entrepreneur)

Man… cannot learn to forget, but hangs on the past: however far or fast he runs, that chain runs with him.
—Friedrich Nietzsche (German Philosopher, Scholar)

The aim of education should be to teach us rather how to think, than what to think—rather to improve our minds, so as to enable us to think for ourselves, than to load the memory with the thoughts of other men.
—James Beattie

We are always acting on what has just finished happening. It happened at least 1/30th of a second ago. We think we’re in the present, but we aren’t. The present we know is only a movie of the past.
—Thomas Wolfe

Developing expertise or assets that are not easily copied is essential; otherwise you’re just a middleman.
—Seth Godin (American Entrepreneur)

Don’t ever slam a door, you might want to go back.
—Don Herold (American Humorist)

If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skills will increase.
—Brian Koslow

Books are masters who instruct us without rods or ferules, without words or anger, without bread or money. If you approach them, they are not asleep; if you seek them, they do not hide; if you blunder, they do not scold; if you are ignorant, they do not laugh at you.
—Richard de Bury

Love never reasons but profusely gives; gives, like a thoughtless prodigal, its all, and trembles lest it has done too little.
—Hannah More

To know is to know that you know nothing. That is the meaning of true knowledge.
—Confucius (Chinese Philosopher)

The Futility of Attachment to Expected Results

August 4, 2015 By Nagesh Belludi 1 Comment

The Futility of Attachment to Expected Results

Attachments Can Cause Suffering

Hindu and Buddhist philosophies posit that focusing on the rewards or outcomes of one’s actions is a prominent cause of emotional bondage in our material existence.

Buddhism holds that, above all, desire (selfish craving or tanha) and ignorance (unawareness or avidya) lie at the root of suffering (unsatisfactoriness or dukkha.) Desire is the yearning for hedonistic pleasure, affection, possessions, relationships, power, and even immortality.

The Bhagavad Gita on Detachment from Fruits of Labor

कर्मण्ये वाधिकारस्ते म फलेषु कदाचना।
कर्मफलेह्तुर भुरमा ते संगोस्त्वकर्मानी॥
—श्रीमद्भगवद्गीता 2:47

karmaṇy evādhikāras te mā phaleṣu kadācana
mā karma-phala-hetur bhūr mā te sańgo ‘stv akarmaṇi
—Bhagavad Gita 2:47

Translation: “To action alone hast thou a right and never at all to its fruits; let not the fruits of action be thy motive; neither let there be in thee any attachment to inaction.” [Source: “Bhagavadgita” by Sarvepalli Radhakrishnan]

“The wise are not bound by desire for rewards”

This verse suggests that the anticipated results of actions should not be the motivation for the performance of those actions.

Expounding this verse, the Hindu philosopher Madhvacharya (1238–1317) advocated godliness through right actions:

All rewards are factually independently ordained by the Supreme Lord … therefore, it is not correct to imagine that any reward which one receives is due only to one’s own efforts. … So one who is spiritually situated performs actions unattached to reward. Verily such is the way of action. … Actions performed without desire as a matter of duty are full of wisdom. … One should understand that it is fallacious to believe that one is the ultimate controller of their own destiny because the Supreme Lord ultimately ordains all results.

Hinduism (and Buddhism) actively advocates right conduct to attain definitive rewards: liberation (moksha, mukti, or nirvana) and salvation. Another Hindu philosopher Adi Shankaracharya explained that hankering for the fruits of labor results in entrapment in the cycle of birth and death, thus inhibiting liberation from the cycle of rebirth.

Buddhism encourages virtuous actions (in addition to the eschewal of bad actions) to beget positive karma for favorable rebirth and perhaps nirvana. While the abovementioned verse discourages attachment to outcomes, it does not imply that a person who performs actions without attachment to the rewards will not receive its rewards.

The Bhagavad Gita on Letting Go: The Power of Detachment

श्रेयो हि ज्ञानमभ्यासाज्ज्ञानाद्ध्यानं विशिष्यते।
ध्यानात्कर्मफलत्यागस्त्यागाच्छान्तिरनन्तरम्॥
—श्रीमद्भगवद्गीता 12:12

śreyo hi jñānam abhyāsāj jñānād dhyānaḿ viśiṣyate
dhyānāt karma-phala-tyāgas tyāgāc chāntir anantaram
—Bhagavad Gita 12:12

Translation: “Better indeed is knowledge than the practice of concentration; better than knowledge is meditation; better than meditation is the renunciation of the fruit of action; on renunciation follows immediately peace.” [Source: “Bhagavadgita” (1948) by Sarvepalli Radhakrishnan]

Describing the psychological and spiritual benefits of renunciation of the rewards of actions (“karma-phala-tyagas,”) the Hindu Philosopher Madhvacharya explains this verse:

Superior to meditation with knowledge is non-attachment to performing actions for rewards and the renunciation of the rewards of actions coupled with bhakti or exclusive devotion to the Supreme Lord. … All one’s activities should be intended as an offering to the Supreme Lord because from such activities realization dawns and renunciation of the rewards of action arises and liberation from material existence manifests and the Supreme peace is attained.

Let Go of Attachments to Results

Idea for Impact: Let Go of Attachments to Results

Having no expectations of actions and lowering your expectations of people is liberating and can lead you to a happier life, not to mention of better relationships.

In terms of pursuing goals, freeing yourself from attachments to a particular outcome has to do with comprehending that there are certain things you cannot control. The attachment to a result takes hold when you believe that in order to be happy, you “must have it,” or you “should reach a goal.” Equally this attachment also arises from the anxious anticipation of a strong negative feeling if you do not reach your goal.

Alas, this attitude of letting go of attachment to results is not easy to implement. Psychologically, human beings are habitually driven by our hopes for the future, by desires from our relationships, and by a variety of other optimistic constructs like knowledge, power, status, and glory.

You can start by letting go of your attachments by redefining the form you think the results should come in. That way, should you not achieve the goal as you wish, you will remain content. Though it is an intimidating thought, remembering that many things are outside your span of control can help you let go of steep expectations.

Rather than limit the focus of your goal, a healthy approach is to consider instead your anticipated results as preferred results. By deliberating, “I prefer to have this outcome,” you can be open to anything that happens—good or bad. When good stuff happens, you can count your blessings. When bad stuff happens, you can just change direction without whining and self-pitying about how bad stuff was not supposed to happen you. Lowering expectations and detaching yourself from specific outcomes can reduce disappointment when things don’t go just as you desired.

Complement this philosophy of actions (karma or work) and results from the Bhagavad Gita with,

Artist Vincent van Gogh’s Calvinistic belief that work, like religion, was a way to communion with God.
General Dwight Eisenhower’s awareness that, after ordering his troops across the English Channel during World War II, the success of the invasion of Normandy was no longer in his own hands—that one could control efforts but not outcomes.

Acknowledgements: Thanks to my friend Venkatasubramanian, founder of the Bangalore-based Vyoma Linguistic Labs for help with this article. Vyoma is a non-profit organization devoted to the translation, preservation, and dissemination of rare classic Indian texts. It also produces Sanskrit learning products.

Inspirational Quotations #591

August 2, 2015 By Nagesh Belludi Leave a Comment

Your friends will know you better in the first minute they meet you than your acquaintances will know you in a thousand years.
—Richard Bach (American Novelist)

Hope is independent of the apparatus of logic.
—Norman Cousins (American Journalist)

We should have a great many fewer disputes in the world if words were taken for what they are, the signs of our ideas only, and not for things themselves.
—John Locke (English Philosopher)

Never try to reason the prejudice out of a man. It wasn’t reasoned into him, and it cannot be reasoned out.
—Sydney Smith (English Anglican Writer)

The darkness of death is like the evening twilight; it makes all objects appear more lovely to the dying.
—Jean Paul (German Novelist)

The love of gain never made a painter, but it has marred many.
—Washington Allston (American Poet)

There is no royal road to anything. One thing at a time, all things in succession. That which grows fast, withers as rapidly. That which grows slowly, endures.
—Josiah Gilbert Holland (American Novelist)

Truth lives on in the midst of deception.
—Friedrich Schiller (German Poet)

Confidence: The feeling that makes one believe a man, even when one knows that one would lie in his place
—H. L. Mencken (American Journalist)

I would never have amounted to anything were it not for adversity. I was forced to come up the hard way.
—James Cash Penney (American Entrepreneur)

There is a great difference between him who is ashamed before his own self and him who is only ashamed before others.
—The Talmud (Sacred Text of the Jewish Faith)

All mankind are happier for having been happy, so that if you make them happy new, you make them happy twenty years hence by the memory of it.
—Sydney Smith (English Anglican Writer)

We read that we ought to forgive our enemies; but we do not read that we ought to forgive our friends.
—Cosimo de’ Medici

Archives for August 2015

Wondering what to read next?

Write for Impact

Use Great Subject Lines

Improve your Writing Style

Observe Proper Email Etiquette

Wondering what to read next?

Attachments Can Cause Suffering

The Bhagavad Gita on Detachment from Fruits of Labor

“The wise are not bound by desire for rewards”

The Bhagavad Gita on Letting Go: The Power of Detachment

Idea for Impact: Let Go of Attachments to Results

Wondering what to read next?