Recognizing someone’s emotions doesn’t entail embracing their perspective or emotional response. For example, saying, “I understand your frustration with our communication,” differs substantially from affirming, “I agree that our communication is lacking,” or resorting to blame with phrases like, “You should communicate better.”
Deep down, we all yearn for acknowledgment as rational beings, even when our actions might suggest otherwise. Neglecting to acknowledge someone’s feelings can further intensify conflicts, pushing them to raise their voices and intensify their agitation in a quest for recognition when they sense they’re not being heard.
Idea for Impact: Acknowledgment, an expression of empathy without judgment, is a mark of respect that has the power to disarm conflicts. It’s the initial step on the path to conflict resolution.